201 to 225 of 649 Incident Management Jobs in the UK

teams and business stakeholders. Well-versed in current and emerging threats, along with appropriate security measures. Familiar with scripting using Python and PowerShell. Experienced in using digital forensics and incident response tools. Solid understanding of security standards and regulations like ISO 27001, NIST, and GDPR. Key Responsibilities include: Develop and lead a comprehensive cyber resilience strategy aligned with regulatory … requirements and industry best practices, including setting objectives, priorities, and performance metrics. Oversee end-to-end security incident management, including detection, analysis, containment, and resolution. Define and implement clear incident response procedures, escalation protocols, and coordination processes across DDaT and broader business teams. Lead the vulnerability management program to identify, assess, and remediate security risks across … systems, applications, and infrastructure using industry-standard tools and practices. Define and track key performance indicators (KPIs) to measure the effectiveness of security operations and incident response efforts; regularly report findings to senior leadership. Mentoring and guiding SOC analysts More ❯

individuals using our products: QuickBooks Online, QuickBooks Accountant, QuickBooks Self-Employed, and QBTime. We focus on being effective and efficient, eliminating customer friction, expanding our value, and driving experience management outcomes. Joining the Customer Success team as a Customer Support & Service Specialist (Customer Supportability Professional 1) involves collaborating across the EMEA region, understanding customer pain points, and advocating for … line experts with product bugs, emerging issues, and escalations. You'll serve as the escalation point for product issues, leading investigations to resolution. Additionally, you'll support innovation and incident management with a strategic perspective, ensuring strong cross-functional partnerships to prioritize changes. What we're looking for: We seek a proactive, analytical self-starter who pushes the … You will handle complaints, investigations, incidents, and escalations, contributing positively to tNPS and IR, while monitoring key metrics such as time to triage and resolve. You'll also support incident response by improving mean time to acknowledge (MTTA) and contribute to mean time to resolve (MTTR), ensuring faster, more effective handling of customer-impacting issues. Note: Our teams work More ❯

/Developer ready to make a real impact? Join our client's dynamic ServiceNow Operations team and play a vital role in configuring and supporting mission-critical IT Service Management (ITSM) systems used globally by internal teams, customers, and partners. Leveraging ITIL principles, you'll help deliver, measure, manage, and improve IT infrastructure support services through our powerful ServiceNow … platform. We're looking for someone who can implement these tools effectively and consistently, ensuring high-quality delivery for our customers. Your Mission: Tackle complex incident and problem management to meet business needs. Deliver timely fixes through configuration and code development. Ensure smooth incident escalations following company procedures. Manage and deploy application and plugin upgrades (e.g., Team … ServiceNow developer or admin on significant platforms, with excellent communication skills. Minimum 3 years' experience with web technologies (XML, JavaScript, JSON, HTML, CSS). Strong background in IT Service Management, particularly incident management. Experience working within a SaaS environment. Exceptional communication skills across all organizational levels. Highly organized, detail-oriented, structured, and methodical approach. A proactive attitude with More ❯

Information Security & Business Continuity Coordinator Purpose: TVS are recruiting an Information Security & Business Continuity (ISBC) Coordinator to develop and maintain an already established information security management system certified to ISO27001 and a business continuity management system certified to ISO22301 across several UK sites. The successful candidate will have a working knowledge of ISO standards, understand risk management and be able to communicate effectively at all levels. Main Duties & Responsibilities: Support the maintenance, development and continual improvement of ISBC Management System Coordinate and assist in internal audits to maintain ISO 27001 and ISO 22301 compliance Track and follow up on corrective and preventive actions resulting from audits or incidents Maintain documentation, records, and registers in accordance … with ISO standards Assist in managing the risk assessment and treatment processes Monitor compliance with policies, procedures, and controls Support incident management and business continuity testing activities Organise and deliver awareness training and communication efforts related to compliance topics Contribute to and partake in external, regulatory and customer surveillance visits Help ensure that day-to-day operations of More ❯

Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It … we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company … practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured More ❯

The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the … years of proven experience as a Service Desk Manager within the IT industry, specializing in the Microsoft 365 tech stack and TopDesk Strong understanding of IT service delivery processes, incident management, problem resolution, and change management Excellent client management and communication skills, with a track record of building and maintaining successful relationships ITIL Foundation or higher More ❯

you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users Identify any business areas impacted and coordinate … communications with all relevant stakeholders as per Major Incident Management process. Coordinate the remediation and containment activities as advised by either the NTT DATA SOC or Incident Response Team. Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams. Coordinate post incident investigation with relevant teams or third … Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices. Co-ordinate the running and reporting of a risk-based vulnerabilities management including: Scanning systems, networks, and applications to detect potential security weaknesses. Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that More ❯

you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users Identify any business areas impacted and coordinate … communications with all relevant stakeholders as per Major Incident Management process. Coordinate the remediation and containment activities as advised by either the NTT DATA SOC or Incident Response Team. Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams. Coordinate post incident investigation with relevant teams or third … Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices. Co-ordinate the running and reporting of a risk-based vulnerabilities management including: Scanning systems, networks, and applications to detect potential security weaknesses. Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that More ❯

and enhancing the use of ServiceNow, delivering continuous improvements and ensuring full adoption across the business Overseeing the effective allocation of resources to meet service demand, and proactively managing incident trends and performance Championing ITIL best practices, ensuring robust processes for Incident, Problem, Change, Release, and Major Incident Management Acting as a key liaison with third … background and experience delivering operational IT support in a complex environment Expertise in ServiceNow - ideally as a Product Owner or Administrator An ITIL Foundation qualification or higher Excellent people management skills with a proven ability to lead, inspire, and build high-performing teams Strong communication, customer service, and stakeholder engagement skills First-rate organisational skills and a proactive approach More ❯

and requests reported to the Service Desk regarding InfoSec-related work items. Taking ownership of technical issues by capturing all relevant information and recording the detail in the Service management system. Investigating and resolving second-line issues. Fulfilling requests by actioning and completing user access requests. Advancing more technical issues to the appropriate support teams. Managing the handling of … critical issues related to priority incidents within the incident management process. Handling Major Incident Management notifications and communication to the appropriate technical teams and business areas to investigate and resolve reported issues. Participating in the on-call rota for out-of-hours support (if required). Offering deskside assistance, assembling corporate-specific laptops according to standard … promptly respond to tickets and questions. Install, configure, and troubleshoot hardware and software on end-user devices. Strong capability to detail processes and compartmentalize issues. Experience in user access management and responsibilities. Ability to work under pressure and take ownership of tasks and customer issues. Active Directory, Office 365 Admin Centres, and G-Suite administration. Provide end-user support More ❯

back-office platforms About Our Client This client is a global financial services platform Job Description This role requires an individual to have in depth understanding of sophis - portfolio management and risk management for equity and equity derivatives trading. The team is responsible for providing technical support for a range of front office and post-trade applications. This … includes: Overall Responsibilities Provide support for all trading and back-office platforms offered by the organisation to both internal and external client base. Strong understanding of Sophis - portfolio management and risk management for equity and equity derivatives trading. Support business users offering second- and third-line support. Knowledge of scripting language (PowerShell, Python ). Manage new system analysis … and implementation. Provide incident management per ITIL standards. Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation in existing template; produce and regularly maintain to a high standard. Ensure active tasks retain focus through workflow and prioritisation awareness. Manage vendor system upgrades and implementation. Manage exchange relationships and project manage More ❯

and assist with the support of internal applications and infrastructure Managing incidents, tasks and feature requests using our service desk application Problem determination, workaround resolution, root cause analysis, major incident management Establish and maintain productive relationships with and between key stakeholders and colleagues Providing a high level of service to our customers and adhering to our strict SLAs … response and resolution times Responding to support incidents on the phone, through email, within the product support website and through the internal ticket system. Operate within published procedures for Incident, Request, Problem and Change Management, ensuring agreed business and client SLAs are met. Manage the logging of support issues following business procedures to capture issue, assign the priority More ❯

Inside IR35 Active SC Clearance required Lead Oracle Database Administrator Our public sector client is looking for an Lead Oracle DBA to join them to take responsibility of the management and support of the Database environments within the organisation. This includes being responsible for the conception, planning, setup, and technical hands-on support of all Databases. As the Lead … practice programming methods and standards Have excellent experience of providing quality/technical assurance within complex projects Excellent understanding of the principles, methods, techniques and tools for the effective management of the testing process and the execution of tests throughout the lifecycle of development projects, for example: standards for testing, planning & estimating, configuration management, incident management More ❯

and creative solutions. Preferred Experience 5-12 years of experience in Data Center infrastructure Operations support and server administration in a mid-sized environment (200 - 1000+ server systems). Incident management experience required, responding to electrical and mechanical failures, focusing on incident resolution and lessons learned. Proficiency in two or more of the following areas: Power capacity … allocation for high and low-density racks. Incident management and resolution for outages related to M&E. Systems administration (Linux and/or Windows Servers). Data center design, commissioning, and operational best practices. Executing Method of Process (MOP) improvements. Exceptional problem-solving skills and a penchant for delving into system intricacies to resolve customer issues. Excellent oral … and written communication skills. Strong adherence to processes, assuming the role of a process champion. Effective relationship skills. Ability to work independently and proactively with minimal direct management oversight. Experience supporting large Enterprise customers in an Operations environment. Preferred Qualifications Bachelor's degree or relevant work experience. CNET CDCDP or CDCMP certification. 5+ years of enterprise data center experience. More ❯

customer satisfaction through operational excellence and efficient service management. Key Responsibilities: Lead day-to-day operations of the IT and Telecoms service delivery team. Oversee technical support, service requests, incident management, and proactive monitoring. Ensure timely resolution of customer issues across IT infrastructure, networks, cloud solutions, telecoms platforms, and satellite communications. Collaborate closely with sales, project delivery, and … services. Monitor service performance against SLAs, KPIs, and drive continuous service improvement. Conduct performance reviews, mentor team members, and support professional development. Provide regular reports and updates to senior management on service metrics and customer satisfaction. Ensure compliance with company policies, security standards, and industry regulations. What They Are Looking For: Proven leadership experience in IT and Telecoms service … infrastructure, cloud solutions, networking, and satellite communications. Excellent team leadership, organisational, and customer service skills. Ability to manage complex service environments and balance multiple priorities. Strong understanding of service management principles (ITIL or equivalent desirable). Excellent problem-solving, decision-making, and communication skills. Vendor management experience preferred. Relevant qualifications in IT, Telecoms, or Network Engineering. Based in More ❯

Job Description: DXC provides a Global Network Management Service for customers to outsource the management of their networks. A part of this service is the provision of a suite of Network Management tools. Separate, independent, UK-based instances of this service are also provided specifically for the use of UK public sector clients. These are zero outage … in Erskine or Newcastle. Due to customer requirements, successful applicants must be eligible for high-level UK Security clearance, SC. Essential Skills: Production application support Knowledge of Change and Incident Management processes Knowledge of basic programming languages and techniques Knowledge of one or more of SQL, PHP, Perl, or shell programming Strong knowledge of application deployment within a … polling, SNMP trap, Syslog, ICMP, SSH, REST API, Webhooks Experience working with Linux services such as Apache, nginx, and Linux-based applications that may not adhere to standard service management Deployment and support of prepackaged 'appliance' type applications At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration More ❯

professional and dedicated "walk up" Deskside support service to around 50 users although this number could change. Daily tasks include logging of all issues raised using Service Now call management system, resolving incidents where possible or passing to 2nd line or relevant support teams, whilst still managing ownership of calls through to completion. Incident management - ensuring that … and 11 support. Microsoft Office 365. Must be a Team Player with drive, motivation, and ability to work under pressure. Drive, motivation, and ability to work unsupervised. AD Account management and Administration. Azure Account management and Administration. Intune Account Management and Administration. Desirable skills: Basic LAN/WAN knowledge If this is the role for you please More ❯

the Engineering, Testing and technical team in the Implementation of engineering governance for all execution activities, in line with Leidos' Engineering Edge Next Generation (EENG) process library. Identification and management engineering risks and issues and highlighting potential business impacts Supporting the creation of the programme's Transition Documentation Leading the creation of transition run books and work instructions required … into the customers overall business transition planning. Planning for, in detail, and where appropriate, implementing appropriate fall-back/fix-forward steps in the event of unrecoverable failure/incident during the transition events and early life support. Oversight of all transition-related testing activities and leading on the Leidos transition testing activities. Supporting the management of requirements … operation, workaround, methodologies and processes to support the business during the transition period Engage closely with the customer to deliver an intelligent client function including: Requirements Service catalogue Service management End user experience Become a product expert, seamlessly translating between the customer and the teams the needs and capabilities of the product. Skills Required: Operational Insight & Situational Awareness Proven More ❯

split between the office and home. Primary office located at 28 Hanbury Street, London, E1 6QR. International travel required at least once a year. Key Responsibilities: Operational Leadership & Team Management: Manage and mentor the TOC Network Engineers, oversee daily operations, staffing, training, and HR processes. Service Delivery & Quality Assurance: Ensure flawless live transmissions, exceed client expectations, manage service bookings … and develop performance metrics. Technical Oversight & Incident Management: Lead troubleshooting, incident analysis, develop disaster recovery plans, and participate in complex technical discussions. Process Optimization & Documentation: Review and improve workflows, maintain documentation, and ensure change management adherence. Technology Strategy & Implementation: Contribute to long-term technical planning, evaluate new technologies, oversee implementation, and collaborate on system architecture. Vendor … Partner Management: Work with external vendors to resolve issues and evaluate new solutions. Monitoring & Reporting: Use monitoring tools to proactively identify issues and develop reporting systems for clients. Candidate Strengths: 5-7+ years in a technical leadership role within a 24/7 broadcast or NOC environment. Strong knowledge of broadcast workflows, video/audio encoding, transmission, routing More ❯

both technical developers and business managers. Able to drive change and improvement through a deep understanding of the inter-relationship between People, Process, Data and Technology Coordinate the change management process, incident management and problem management process. Drive implementation efficiency and effectiveness across the pilots and future projects to minimize cost, increase speed of implementation and More ❯

both technical developers and business managers. Able to drive change and improvement through a deep understanding of the inter-relationship between People, Process, Data and Technology Coordinate the change management process, incident management and problem management process. Drive implementation efficiency and effectiveness across the pilots and future projects to minimize cost, increase speed of implementation and More ❯

You'll Do Maintain and improve our AWS-based infrastructure using Infrastructure-as-Code (Terraform) Support and scale Kubernetes clusters hosting critical microservices Design and enhance observability, alerting, and incident response processes Collaborate closely with engineers to ensure systems are reliable, secure, and performant Lead root cause analysis for production incidents and help prevent recurrence Build tooling to automate … Go (bonus) What We're Looking For Strong experience in SRE, DevOps, or Production Engineering roles Proven hands-on skills with AWS , Terraform , and Kubernetes Experience with production support, incident management, and RCA practices Comfortable working in a fast-paced startup or scale-up environment Strong problem-solving mindset and a passion for automation More ❯

You'll Do Maintain and improve our AWS-based infrastructure using Infrastructure-as-Code (Terraform) Support and scale Kubernetes clusters hosting critical microservices Design and enhance observability, alerting, and incident response processes Collaborate closely with engineers to ensure systems are reliable, secure, and performant Lead root cause analysis for production incidents and help prevent recurrence Build tooling to automate … Go (bonus) What We're Looking For Strong experience in SRE, DevOps, or Production Engineering roles Proven hands-on skills with AWS , Terraform , and Kubernetes Experience with production support, incident management, and RCA practices Comfortable working in a fast-paced startup or scale-up environment Strong problem-solving mindset and a passion for automation More ❯

You'll Do Maintain and improve our AWS-based infrastructure using Infrastructure-as-Code (Terraform) Support and scale Kubernetes clusters hosting critical microservices Design and enhance observability, alerting, and incident response processes Collaborate closely with engineers to ensure systems are reliable, secure, and performant Lead root cause analysis for production incidents and help prevent recurrence Build tooling to automate … Go (bonus) What We're Looking For Strong experience in SRE, DevOps, or Production Engineering roles Proven hands-on skills with AWS , Terraform , and Kubernetes Experience with production support, incident management, and RCA practices Comfortable working in a fast-paced startup or scale-up environment Strong problem-solving mindset and a passion for automation More ❯

production estate from both a technical and process perspective. Provide a consistent smooth operation of live systems and drive all on-call support issues. Design and operate a new incident tracking process to ensure root causes are found and remediated in a timely fashion by the development team. Create and maintain high end monitoring and automation tooling. Drive automation … and continuous improvement. RESPONSIBILITIES: Proven experience in a senior or lead SRE role, with a strong track record of building and maintaining highly reliable infrastructure and services. Expertise in incident management, including incident response, resolution, and post-mortem analysis. Proficiency in monitoring, alerting, and observability tools such as Prometheus, Grafana, ELK stack or Datadog. Experience with cloud More ❯