201 to 220 of 220 Incident Management Jobs in the UK

mails from both German and English speaking customers, ensuring the service you provide is thorough and customer centric. Job Description: Provide 1st line support to all end users globally Incident Management and Resolution Escalation to Tier 2 when unable to resolve issues To provide an excellent customer service experience whilst managing customer expectation To manage faults, requests and More ❯

mails from both German and English speaking customers, ensuring the service you provide is thorough and customer centric. Job Description: Provide 1st line support to all end users globally Incident Management and Resolution Escalation to Tier 2 when unable to resolve issues To provide an excellent customer service experience whilst managing customer expectation To manage faults, requests and More ❯

troubleshoot technical issues, and deliver excellent customer service Maintain IT Facilities: Ensure employees have the tools they need to work effectively and support their use of IT resources Learn Incident Management: Record and resolve IT incidents, keeping users informed and escalating issues when necessary Collaborate on Projects: Work alongside the IT team to support departmental objectives and contribute More ❯

85k-£90k. Inthisroleyou'llbehands-onapprox~70-80%codinginJava,documentation,etc..and20-30%responsibleforateamof3Developers1SRE. Requiredexperience: ProvenExperience:5+yearsinsoftwareengineeringwithastrongbackgroundinJavadevelopment,andatleast2yearsinanengineeringmanagementortechnicalleadershiprole. Java&EcosystemExpertise:DeepknowledgeofJavaandcommonframeworkssuchasSpring/SpringBoot,Hibernate,andRESTfulservices SystemDesign:ExperiencearchitectingandscalingdistributedsystemsbuiltinJava DeliveryFocused:Trackrecordofmanagingagiledelivery,backlogrefinement,andreleaseplanningforJava-basedapplications. IncidentManagement:Hands-onexperienceleadingincidentresponse,debuggingJVM-relatedproductionissues,andproducingRCAdocumentation. Cloud&DevOpsKnowledge:FamiliaritywithdeployingandrunningJavaapplicationsoncloudplatforms(AWS,GCP,orAzure),usingCI/CDpipelines,containers(Docker,Kubernetes),andinfrastructure-as-code. OperationalMindset:Proficiencywithmonitoring,logging,andobservabilitytools(e.g.,Prometheus,Grafana,ELK,Splunk)forJavaworkloads. More ❯

85k-£90k. Inthisroleyou'llbehands-onapprox~70-80%codinginJava,documentation,etc..and20-30%responsibleforateamof3Developers1SRE. Requiredexperience: ProvenExperience:5+yearsinsoftwareengineeringwithastrongbackgroundinJavadevelopment,andatleast2yearsinanengineeringmanagementortechnicalleadershiprole. Java&EcosystemExpertise:DeepknowledgeofJavaandcommonframeworkssuchasSpring/SpringBoot,Hibernate,andRESTfulservices SystemDesign:ExperiencearchitectingandscalingdistributedsystemsbuiltinJava DeliveryFocused:Trackrecordofmanagingagiledelivery,backlogrefinement,andreleaseplanningforJava-basedapplications. IncidentManagement:Hands-onexperienceleadingincidentresponse,debuggingJVM-relatedproductionissues,andproducingRCAdocumentation. Cloud&DevOpsKnowledge:FamiliaritywithdeployingandrunningJavaapplicationsoncloudplatforms(AWS,GCP,orAzure),usingCI/CDpipelines,containers(Docker,Kubernetes),andinfrastructure-as-code. OperationalMindset:Proficiencywithmonitoring,logging,andobservabilitytools(e.g.,Prometheus,Grafana,ELK,Splunk)forJavaworkloads. More ❯

be successful as an IMS Systems Programmer at this level , you should have experience with: Configuring and managing IMS in a parallel Sysplex environment. Deep understanding of IMS software management concepts including SMP Strong Z/OS skills in JCL/TWS/REXX/RACF Some other highly valued skills may include: Assembler IMS connect knowledge IMS mACB … is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification … of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce More ❯

Resilience and Crisis Manager - Retail - 12 month contract - Inside IR35 - Watford - Hybrid A global retail organisation is seeking a skilled and experienced Resilience Manager to lead its Crisis Management and Business Continuity programs across international operations. This high-impact role is central to the company's Enterprise Resilience strategy, ensuring business continuity and effective response to critical incidents. You … ll be responsible for shaping and executing crisis response strategies, managing operational disruptions, and collaborating with stakeholders to protect and recover core business functions. As a Crisis Management Lead , you'll play a vital role in guiding the organisation through challenging events with clarity and confidence. Key Responsibilities Lead and evolve the global Crisis & Critical Incident Management … disruptions. Deliver training, workshops, and simulations to build crisis readiness. Collaborate with cross-functional teams to minimise loss and accelerate recovery. What You'll Bring Proven experience in crisis management , business continuity, or operational risk. Strong leadership and stakeholder engagement skills. Understanding of retail operations and resilience best practices is beneficial to have Join a team that thrives under More ❯

Key Responsibilities Provide hands-on support for LAN/WAN infrastructure across multiple sites Configure and troubleshoot Cisco switches and routers Assist with firewall rule changes and basic policy management (Palo Alto or similar) Support VPN and remote access solutions Monitor network performance and respond to alerts using tools like SolarWinds or PRTG Maintain accurate documentation of network configurations … and changes Participate in change and incident management processes Skills & Experience Experience in network support or engineering roles Strong understanding of TCP/IP, VLANs, routing protocols, and network diagnostics Experience with Cisco networking equipment (CCNA-level knowledge) Exposure to Palo Alto firewalls and/or Cisco ISE to implement wired and wireless network access control and micro More ❯

data systems across hardware, software, networks, and cloud environments. You'll ensure these systems are reliable, scalable, and secure by applying software engineering techniques, automation, and best practices in incident response to drive performance, availability, and resilience. To be successful as a Software Engineer, you should have experience with: Infrastructure automation to improve efficiency. Python programming for developing tools … is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification … of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce More ❯

is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification … of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce More ❯

Months My client a leading Telecoms Company is looking for an Oracle DBA Administrator to join their Enterprise Cloud Services Infrastructure team. The successful candidate will be responsible for incident management and change implementation across key technical areas, with a focus on Oracle Database and MySQL Server technologies.This is a hybrid role with flexibility to work from either More ❯

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It delivers a set of tools which are under-pinned … that we can implement such tools to our customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company … ServiceNow platforms with excellent communication skills. Minimum 3 years of experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc). Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured More ❯

that underpin secure business operations. They will play a key role in shaping and executing the IT security strategy, acting as a subject matter expert while supporting compliance, training, incident management, and continuous click apply for full job details More ❯

overtime may be required) Key Responsibilities: Follow detailed build scripts to configure customer hardware Apply operating system images and software packages to devices Log and report any build issues (incident management) Meet specific build targets for customer orders Unpack and repack devices as part of the configuration process Maintain a clean and efficient workspace Work collaboratively with your More ❯

Line Analysts and providing expertise to troubleshoot skills relating to the LVS portfolio of applications. There is also a requirement to engage with internal and external stakeholders to resolve incident related queries and to provide major incident management. The role will involve: Being an ambassador for LVS at every contact with external customers and internal teams alike – focussing … more detailed knowledge. Maintaining motivation and focus within a highly technical team, providing input into training requirements for more junior members of the team. Providing a focus on Knowledge Management and reducing Key Person Dependencies across the team. Conducting periodic skills gap analysis with 1st Line, Technical Services (LVS) and LVS DevOps resolvers, helping to identify and plan delivery More ❯

controls. Design and implement security solutions to mitigate identified risks. Implement, and manage security systems, including firewalls, intrusion detection/prevention systems, DLP, endpoint protection, MDM, SIEM, IAM, vulnerability management etc. Respond to security events and incidents. Perform regular security audits and risk assessments. Maintain security controls, identify risks and propose treatment plans. Conduct regular vulnerability scans and penetration … years of experience in Information Security. Strong understanding of security principles, technologies, and best practices. Experience in networking, infrastructure (on-prem and in the cloud), vulnerability and incident management. Familiarity with application/device security monitoring (e.g. Firewalls, IDS/IPS, XDR etc.). Experience with SIEM/CNAPP/Log collection platforms (e.g. CrowdStrike, Lacework etc.) and capability … to design, implement and manage such solutions. Experience with implementation of identity and access management (IAM) solutions. Ability to work in a team to deliver project outcomes within timeframes and objectives. Self-directed work experience, including planning and organising tasks. AWS experience and/or AWS security/administration certifications (e.g. AWS Certified Security etc.). Security experience and More ❯

Type: Contract | Office-Based - 5 Days onsite Day Rate: £425 (Inside IR35) Contract Duration: 6 months The Role We are seeking a Senior Service Assurance Manager to ensure service management delivery across assigned D&T product, platform, or infrastructure Tribe(s). Embedded within the Tribes, you will ensure IT services meet required service levels and Service Management … leadership to implement improvements. Regular engagement with senior stakeholders will ensure alignment, sponsorship, and measurable improvements. Key Responsibilities: Manage technology services across the Distribution Centre. Oversee change, problem, and incident management. Liaise with senior business and technology stakeholders. Collaborate with Product and Engineering teams to ensure operational stability. Lead IT support teams and drive service level performance. Essential Skills More ❯

patterns, and standards. Lead technical enablement for migration and cloud adoption workstreams. Proactively design automation strategies and reusable deployment patterns. Act as an escalation point, supporting engineering teams in incident management. Conduct architectural reviews to ensure solutions remain optimized, secure, and cost-effective. Skills & Experience Proven expertise as an AWS Architect with a strong platform engineering or DevOps background. … Experience defining reference architectures and delivering solutions in multi-account AWS estates. Hands-on skills with automation, infrastructure-as-code, and CI/CD workflows. Strong communication and stakeholder management skills, with the ability to influence and mentor. Eligible and willing to obtain UK security clearance (must hold a British passport and have lived in the UK for the More ❯

Working 16 hours per week, with flexibility on how those hours are delivered, this role ensures that Harrogate Neighbours has robust IT infrastructure, effective cyber security, and compliant data management practices. As IT Manager, you will oversee IT operations on a day-to-day basis, act as the main contact for their external IT support provider, and lead the … Finance, IT & Compliance to develop and deliver IT strategy. Manage the performance of the external IT provider to ensure value-for-money service. Oversee applications, including subscriptions, licensing, and incident management. Specify and procure IT hardware such as laptops, phones, tablets, and printers. Ensure cyber security best practice is in place. Contribute to IT budget setting and manage expenditure More ❯

Working 16 hours per week, with flexibility on how those hours are delivered, this role ensures that Harrogate Neighbours has robust IT infrastructure, effective cyber security, and compliant data management practices. As IT Manager, you will oversee IT operations on a day-to-day basis, act as the main contact for their external IT support provider, and lead the … Finance, IT & Compliance to develop and deliver IT strategy. Manage the performance of the external IT provider to ensure value-for-money service. Oversee applications, including subscriptions, licensing, and incident management. Specify and procure IT hardware such as laptops, phones, tablets, and printers. Ensure cyber security best practice is in place. Contribute to IT budget setting and manage expenditure More ❯