201 to 225 of 469 Incident Management Jobs in the UK

Role Entails Collaborate with the Tencent Overseas IT and local Operations teams to provide the best cloud platform solution/architecture for Tencent business and affiliate users. Infrastructure & Asset Management Own the full IT asset lifecycle (procurement to decommissioning) for hardware/software Maintain server room operations: HVAC, power, racks, and physical/virtual infrastructure (Hyper-V clusters, Storage … Confluence, Slack, and other business-critical systems Operations & Technical Support Ensure 24/7 reliability of servers, networks, and endpoints (Windows/macOS) Lead Tier 2/3 support, incident management, and ITSM processes (ServiceNow/Jira/Slack) Collaborate on DevOps initiatives: CI/CD (Jenkins/Terraform), containers (Docker/K8s), and monitoring (Grafana/Prometheus … workflows (account provisioning, access controls) Partner with HR/InfoSec to enforce IAM policies and compliance standards Continuous Improvement Develop IT operational playbooks and knowledge base documentation Optimize vendor management for procurement and SLAs Perform other IT tasks as assigned by the IT manager, including office IT construction, system deployment, changes, upgrades, etc. Who We Look For Who we More ❯

SMBF Services Production management are recruiting a Global lead of Services Business Control Centre (BCC) and Orion. Our BCC ensures 24x7 best in class response to major technology events (planned or unplanned) impacting our Services business which consists of Digital Channels, Payments Processing, Core Banking, Liquidity, Data, Investor services, Issuers services, Trade & Working Capital). It enables the dynamic … typically require a multitude of experts spanning > 1 application, technologies, business, ops, risk, regulatory and others partners. The goal to achieve industry best response, decision and outcome, concise expectation management and supporting client and regulatory reporting obligations. BCC also supports broader SMBF (Services, Markets, Banking and Functions) in respect of Cyber event response coordination to tackle urgent vulnerabilities in … you will partner closely with Global leads of Services Production, Development and Business, Ops stakeholders. Foster strong relationships with SMBF Prod leadership and central Citi Technology Infrastructure and enterprise incident management. Responsibilities: Defining Services BCC & Orion strategy, supporting Citi and SMBF and Business goals. Delivering outcomes that support rapid recovery, reductions in client impact duration and continual improvement in More ❯

with data for the organisation. You will be responsible for managing and maintaining the data architecture • Ensure that your team provides expert advice to project teams and oversees the management of the full data product life cycle • Look forward and outwards, acting as a role model in how you approach continuous learning and gaining knowledge in emerging technologies and … sign off, when delegated by the DPO/AD DS&P, technical, logical and/or information design, data and privacy risk assessments and requirements • Act as lead Duty Incident Manager on a shared rota basis to manage information security and personal data breaches in accordance with defined incident management processes, ensuring impacts and risks are appropriately … identified, assessed and mitigated • Lead and manage change in own area and within the wider PHSO management community • Manage, support, develop and coach the team enabling high performance • Participate in learning & development activity and professional development as required in relation to the role • To contribute to an environment of continuous improvement and excellence • Provide excellent customer service to all More ❯

role requires core RTGS hours to be supported and brings the opportunity for staggered starts or ends to the standard working day. The role includes out of hours working, incident support and 24x7 standby rota. A Day in the Role RTGS settles on an average day £800billion and is critical national infrastructure. Each day brings new challenges and opportunities … day would start with the team's stand-up meeting for the current sprint where you'll discuss your workload and any blockers, or you may attend a major incident management meeting where as the engineer on call, you have worked on problem root cause and resolution. Next, you may be working on something new or a problem … and authentication. Experience with databases (e.g., SQL, Oracle, PostgreSQL, Elasticsearch, nonSQL), Experience working in Agile environments Experience with automated build and deployment, test driven development, continuous integration, and release management tooling: Essential Criteria We are interested in hearing from candidates who have the following capabilities: Experience of building effective working relationships with others and provide challenge where appropriate Attention More ❯

role requires core RTGS hours to be supported and brings the opportunity for staggered starts or ends to the standard working day. The role includes out of hours working, incident support and 24x7 standby rota. A Day in the Role RTGS settles on an average day £800billion and is critical national infrastructure. Each day brings new challenges and opportunities … day would start with the team's stand-up meeting for the current sprint where you'll discuss your workload and any blockers, or you may attend a major incident management meeting where as the engineer on call, you have worked on problem root cause and resolution. Next, you may be working on something new or a problem … and authentication. Experience with databases (e.g., SQL, Oracle, PostgreSQL, Elasticsearch, nonSQL), Experience working in Agile environments Experience with automated build and deployment, test driven development, continuous integration, and release management tooling: Essential Criteria We are interested in hearing from candidates who have the following capabilities: Experience of building effective working relationships with others and provide challenge where appropriate Attention More ❯

successful candidate will play a central role in delivering risk reduction across the business. You'll be responsible for maintaining ISO27001 compliance, overseeing risk assessment and mitigation, and supporting incident management across multi-entity operations. Key Accountabilities: Lead and manage a team of three security professionals , supporting their development and day-to-day delivery. Ensure ongoing ISO27001 accreditation … policy, tooling, and training. Conduct risk assessments, oversee remediation plans, and guide secure-by-design approaches across projects. Provide technical leadership in areas including threat intelligence, compliance reporting, and incident response . Support regulatory and internal audits, contributing clear documentation and continuous improvement. Collaborate with internal teams and external partners, including service providers and the organisation's parent company. … Required Skills & Qualifications: Demonstrable experience in information security leadership , including line management or team leadership . In-depth knowledge of ISO27001, GDPR, FCA SYSC, PCI DSS and other regulatory/compliance frameworks. Hands-on experience with security technologies: SIEM, IAM, vulnerability assessment, endpoint protection, cloud services (AWS, SaaS, IaaS) . Strong communication skills and stakeholder management abilities. Experience More ❯

Major Incident Manager, ITILUp to £625 per dayManchester/Hybrid working - 3 days on site Operating in a 24/7 on call environment, the successful candidate will lead Critical & Major Incidents from detection to resolution. You will also be expected to provide info for post incident reviews. Also, you will coordinate Problem Investigations & track delivery of Problem … and NI will be deducted at source. Skills and experience required: - Relevant experience in leading Critical and Major Incidents in complex environments with a strong understanding of ITIL-based Incident Management. Technical knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). Problem … Management, including root cause analysis, and developing resolution plans. Ability to manage stakeholder expectations under time-sensitive and high-stakes conditions. Demonstrated leadership skills through high-pressure situations. Strong analytical skills to assess business impact and identify the root cause of incidents. Knowledge of best practice frameworks for Incident Management including ITIL. Reasonable Adjustments: Respect and equality More ❯

supporting 7,500 colleagues worldwide. Key Responsibilities Lead the Digital Experience (DEX) lifecycle: needs analysis, persona mapping, reporting, and continuous improvement. Manage DEX tools: selection, deployment, configuration, reporting, vendor management, and integration with IT systems. Monitor performance, adoption, and sentiment; drive automated self-healing and behavioural change. Collaborate with IT, security, operations, and HR to align DEX with organisational … needs. Support incident management, create knowledge resources, and ensure endpoint compliance and optimisation. Promote digital dexterity, automation, and agile working practices across the organisation. Mentor technical staff and champion best practices. Skills & Experience Degree in IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting More ❯

supporting 7,500 colleagues worldwide. Key Responsibilities Lead the Digital Experience (DEX) lifecycle: needs analysis, persona mapping, reporting, and continuous improvement. Manage DEX tools: selection, deployment, configuration, reporting, vendor management, and integration with IT systems. Monitor performance, adoption, and sentiment; drive automated self-healing and behavioural change. Collaborate with IT, security, operations, and HR to align DEX with organisational … needs. Support incident management, create knowledge resources, and ensure endpoint compliance and optimisation. Promote digital dexterity, automation, and agile working practices across the organisation. Mentor technical staff and champion best practices. Skills & Experience Degree in IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting More ❯

implements long-term solutions. Manages high-profile customer escalations and ensures resolution satisfaction. Oversees resolution plans for the most challenging cases and ensures effective handling. Analyzes and optimizes case management strategies based on performance data. Provides guidance and support for complex case resolutions and escalations. Leads strategic efforts to address systemic issues and improve support processes. Implements long-term … and maintenance of comprehensive technical documentation. Provides mentorship and technical guidance to all levels of support staff. Ensures documentation and knowledge sharing align with industry best practices. Leads major incident management efforts, ensuring rapid and effective resolution. Handles high-stakes customer escalations, maintaining a focus on resolution and customer satisfaction. Manages and improves the support research labs for … incident replication and analysis. Partners with key departments to drive improvements in support infrastructure and processes. Leads cross-functional projects to enhance support tools and technologies. Represents support leadership in strategic planning and product development initiatives. Skills and Qualifications Exceptional expertise in delivering cloud-based products/services, with mastery in supporting Windows Server OS, Linux, IIS, ADFS, WAP More ❯

hands-on experience in Microsoft 365 and Azure administration. Strong understanding of Active Directory, Azure AD/EntraID, and identity/access management. Experience in ITIL-based change and incident management processes. Skills & Certifications: M365 - MS-900 (Fundamentals) & MS-102 (Expert) Azure - AZ-900 (Fundamentals) & AZ-104 (Administrator Associate) Proficiency with ITSM tools such as ServiceNow. Strong analytical More ❯

Only Overall purpose of role: Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management. HSM configuration/installation/support. Incident management. Change management. ITIL. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Key Accountabilities … Cryptographic Hardware Management - including on site local configuration activities. Support with resourcing, scheduling and distribution of work requests for HSM and Key management. Work closely with dates set in cooperation with Service Management to ensure smooth continuity of services and operations. Deliver to the required SLAs for all service. Gather, distribute, store, recover and delete cryptographic keys in More ❯

ll be responsible for the design, implementation, and support of robust monitoring solutions across diverse technologies and platforms. You'll enable real-time performance insights, service stability, and proactive incident management in dynamic environments. Key Responsibilities Translate non-functional monitoring requirements into actionable configurations using tools such as Splunk , Dynatrace , and AppDynamics Deliver full-stack observability, including log … analytics , synthetic monitoring , infrastructure metrics , and network performance monitoring (NPM) Provide live support for monitoring tools and contribute to incident response, including support for key business events (some out-of-hours availability may be required) Collaborate with solution architects and project teams to embed monitoring into designs and testing strategies Maintain and enhance dashboards, alerts, and visualisations to enable … proactive service management Support continuous improvement and optimisation of monitoring tools and processes Skills & Experience Strong background in IT infrastructure (Windows, Unix, Linux) and cloud platforms like AWS and Azure Hands-on experience with monitoring and observability tools, especially Splunk , ITSI , Dynatrace , AppDynamics , and synthetic monitoring Familiarity with enterprise systems including WebLogic , Apache , Oracle , and SQL Ability to diagnose More ❯

Security risks Ensuring appropriate procedures, policies and processes are in place, and aligned and agreed with relevant stakeholders Developing appropriate, pragmatic strategies to deliver effective controls and Information Security management objectives and implementation across the bank Managing client relationships and ensuring management focus on the Information Security agenda Migration of legacy applications to Cloud Experience with IAM (Identity … and Access Management) Experience with security, especially related to IAM Driving technical clarifications, coordinate with stakeholders and facilitate meetings to come to resolution Communication with senior stakeholders Chair Incident management call for major incidents SKILLS Must have Minimum of 5 years of experience Very strong analytical and problem-solving skills Ability to work under pressure, reliability, flexibility More ❯

role The Information Risk and Policy Officer plays a critical role in protecting PHSO's information and people. They will maintain the information and cyber security risk, third party, incident, and vulnerability registers to provide the senior information risk group with accurate and consistent status information. The Risk and Policy Officer will be responsible for ensuring the accuracy and … consistency of the information incident and data breach reporting process. They will use their analytical skills to identify themes and trends in threats, vulnerabilities, and information breaches, using excellent written and presentation skills to communicate threat intelligence and information risks across PHSO. A part of the role will be to proactively develop expertise in practical cyber security, and manage … to colleagues and partners. • Contribute to the data protection impact assessment process to ensure a consistent and compliant approach to high-risk data processing. • Produce regular reports for performance management and business planning as requested. • Positively partner with colleagues to address information risk in a proportionate, pragmatic manner. • Work towards accreditation in Industry recognised qualifications in data protection and More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

of the core system to deliver training in line with the customer exercise schedule Co-ordinate and prioritise the on-site simulation and system administration teams activities relating to incident management, change, release and configuration management of the Synthetic Environment and IT infrastructure. Reporting on technical progress of changes to the Service Delivery Manager and other stakeholders … The Engineering Lead will work closely with the Chief Programme Engineer and Deputy Chief Programme Engineer to maintain the overall quality, safety and integrity of the system including the management of integration activities, the technical planning of new capabilities and the tasking of technical team members as agreed with the Service Delivery Manager. Crucially this is a "forward-looking More ❯

to join our dynamic Security Operations Team. As a Security Operations Engineer, you will play a critical role in safeguarding our organization's assets and data by overseeing the management of Trainline's SIEM. This is done by ensuring the SIEM is fully operational and that we have the logs and alerts needed to support incident detection and … that our wider set of Security tools are optimized to their full potential in-line with industry best practice. Create and maintain detailed documentation and provide key insights to management through customized dashboards and reports. If you are passionate about cybersecurity, eager to stay ahead of emerging threats, and looking to grow within a fast-paced and evolving environment … we'd love to hear from you! As a Security Analyst at Trainline, you will Own the management and configuration of our SIEM platform (Splunk), ensuring its fully operational, updated, configured to best practice and providing value for money. Drive the creation of new alerts, working with the wider Security Operations team to ensure appropriate enrichment and value, and More ❯

Surrey Contract: 12 months, full-time (40 hours per week) We are seeking a Technical Support Engineer – Automation to join a dynamic technology team delivering cutting-edge IT service management solutions. In this role, you’ll be working with cloud technologies, complex technical environments, and collaborating across teams to ensure customers receive top-tier support. What you’ll be … doing: Providing technical support to users and administrators of a leading IT service management platform. Contributing to best practices for delivering exceptional support services. Troubleshooting and resolving challenging technical issues with minimal supervision. Acting as a customer advocate, prioritising and managing incidents and escalations. Working closely with operations and engineering teams to develop and improve tools and processes for … REST. Experience with troubleshooting tools (e.g., Wireshark, Traceroute). Proficiency in object-oriented programming (Java preferred). Ability to analyse log files and apply standard debugging concepts. Familiarity with incident management, knowledgebase usage, defect management, and escalation processes. Excellent written and verbal communication skills. Why join? This role offers the opportunity to work at the forefront of More ❯

Protection Act Goal-oriented, committed, and ability to work independently Teamwork capabilities Construction Industry experience Experience working in a startup environment or similar Ensures smooth IT operations: IT project management at STRABAG Manage multiple concurrent IT projects and coordinate all relevant activities in a workstream setting up new capabilities for large civil engineering projects, procuring new systems, and integrating …/Common Data Environments, contractor communication, environmental monitoring, data reporting. Manage IT project risks and their mitigation activities. Coordinate the transition from service delivery to operations in terms of incident management, knowledge, asset management, and training. Manage procurement and scoping efforts, considering both project and divisional aims. Provide regular reporting on progress, risks, and subcontractor and system More ❯

align security measures with business objectives. Responsibilities Risk Assessment: Conduct thorough risk assessments to identify vulnerabilities, threats, and potential impacts on information security. Strategy Development: Develop and implement risk management strategies, policies, and procedures to mitigate identified risks. Compliance: Ensure adherence to GDPR, ISO 27001, and other relevant regulatory requirements. Incident Management: Lead the response to security … incidents, including root cause analysis and the implementation of corrective measures. Stakeholder Communication: Regularly report on security risks, incidents, and compliance to senior management and board members. Training: Oversee security awareness programs to educate employees about security best practices. Vendor Management: Assess third-party security risks and manage security in vendor relationships. Requirements Education: Bachelor's degree in … Computer Science, Information Security, or a related field; Master's degree preferred. Experience: Minimum of 7 years in information security with at least 3 years in a risk management role. Certifications: Preferably CISSP, CISM, or CRISC. Additional certifications in risk management are advantageous. Skills: Strong understanding of cybersecurity frameworks, risk assessment methodologies, and compliance requirements. Excellent analytical, strategic More ❯

devices. Working with automation deployment via Azure ARM templates, managing Azure Storage accounts, blob storage, and other storage solutions. Ensuring platforms are secure, efficient, and highly available, including firewall management and traffic control across regions. Managing M365 administration, including Microsoft 365 Defender, Defender for Endpoint, Defender for Identity, and Security Score. Handling M365 license management, Cloud App Security … Collaborating with development teams to ensure continuous integration. Supporting and deploying applications in Azure with the product team. Monitoring, troubleshooting, and resolving issues using Azure Monitor, Threat Analytics, and Incident Management tools. Managing Azure AD security features, including Security Center, Identity Score, MFA configuration, and risk assessments. Investigating risky user activities, sign-ins, and account security issues. Configuring More ❯

that enable consistent environment provisioning, application deployment, and system observability. Ensure that automated solutions improve speed, reliability, and operational visibility across the full software delivery lifecycle. Take ownership of incident management, leading the coordination of response activities to restore service quickly. Facilitate post-incident reviews to identify root causes, document learnings, and drive corrective actions that prevent … in collaboration with stakeholders. Define service level objectives (SLOs) and ensure that monitoring frameworks provide actionable insights to maintain platform availability and performance. Champion secure and risk-aware change management practices, ensuring that changes are reviewed, tested, and implemented in line with governance requirements. Guide teams in following established change control procedures while enabling efficient and reliable delivery. Collaborate … Ensure documentation is accessible, accurate, and kept up-to-date to support transparency and knowledge sharing. Establish meaningful operational and delivery metrics such as deployment frequency, system reliability, and incident response times. Provide regular reporting to stakeholders to inform decision-making and continuous improvement priorities. Provide technical mentorship and support to DevOps Engineers, helping them develop their technical and More ❯

suite of services. Salesforce is a vital element within the business, a highly bespoke instance utilised to run the entire operation covering all aspects of business generation, client communication, management information reporting and the general day to day processes across all aspects of the Christie Network. This role is crucial for the success of the IT team. Clear communication … with IT colleagues and other business teams is essential. You will be responsible for managing and promptly resolving incidents. If an incident cannot be resolved, it must be escalated to the appropriate team. Alongside incident management additional responsibilities are to: Maintain stock levels of IT equipment and notify relevant team members when hardware purchases are needed. Using More ❯

alert fatigue. You'll create bespoke analytic rules and collaborate with analysts to refine detection capabilities. You'll also take an active role in managing security alerts and leading incident response and investigation efforts. As a senior colleague, you'll advise on cyber risks, emerging threats, and mitigation strategies aligned with the Government Security Framework and standards. You'll … responsibilities You will be: Leading large, cross-functional technical team in the design, development, and enablement of automated monitoring processes, advising on the latest SIEM (Security Information and Event Management) and network analysis tools, techniques, and procedures to detect malicious activity, while communicating directly with leadership on the progress and status of monitoring. Leading wider implementation of a monitoring … as expected, ensuring requirements, policies, and standards to govern all activities and outputs are met. Reviewing high-priority or high-complexity analysis of security event data to manage security incident response, making key decisions on reporting or escalations for monitoring Containing and remediating those incidents, identifying potential process improvements. Communicating with a broad range of senior stakeholders and be More ❯