201 to 225 of 1,210 Incident Management Jobs in the UK

etc.g. Provide support during technical deployment, configuration, integration and administration of security technologiesh. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc.i. Provide assistance for disaster recovery in the event of any security breaches, attacks ...

direction of the platform, making decisions and delivering projects that span multiple teams and functions, and setting the patterns and standards others build on; Incident Management: lead incident management with a natural curiosity about why things fail. You understand techniques such as the 5 Whys, drive ...

activities. Key Responsibilities Provide specialist support for complex Microsoft 365 incidents, requests, and operational issues. Increase 2nd Line support throughput and technical capability. Improve incident triage, diagnosis, and resolution processes. Reduce service backlog and improve overall time-to-resolution metrics. Improve first-time and 2nd Line resolution rates across … Microsoft 365 technologies. Minimise avoidable escalations to 3rd Line support teams through enhanced troubleshooting and escalation quality. Support major incident management and service stabilisation activities. Create and maintain operational documentation, including: Run books Standard Operating Procedures (SOPs) Troubleshooting guides Knowledge articles Deliver structured knowledge transfer through: Team mentoring ...

communication of project status, risks, issues, and mitigation plans. Support release planning and coordination activities to ensure successful deployments and operational readiness. Assist with incident management processes, coordinating cross-functional teams during high-priority operational events and helping drive timely resolution. Facilitate post-incident reviews, lessons learned … metrics, develop and maintain data-driven reporting and dashboards, and provide actionable insights, analysis, and recommendations to support informed decision-making. Analyze project, release, incident, and operational data to identify trends, risks, opportunities for improvement, and resource requirements. Ensure compliance with applicable regulatory, security, and governance requirements. Foster ...

period of maternity leave expected to commence in January 2027. Key Responsibilities Service Delivery Alignment: Help the wider team establish and maintain service management processes, including incident management, problem management, and change management. Define service delivery frameworks, processes, and methodologies to ensure consistent and efficient service … multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality ...

last with 15 - 16 Months with the hand over period Key Responsibilities Service Delivery Alignment: Help the wider team establish and maintain service management processes, including incident management, problem management, and change management. Define service delivery frameworks, processes, and methodologies to ensure consistent and efficient service … multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality ...

Reporting to the Chief Technology Officer, the PS Head of IT will lead a talented team responsible for IT operations, service delivery and project management, ensuring colleagues have access to secure, reliable and high-performing technology services. You'll also play a key role in driving operational excellence, managing … shape the organisation's future technology roadmap. What You'll Be Doing Lead and develop a high-performing IT operations, service delivery and project management team. Ensure the delivery of secure, reliable and customer-focused IT services. Oversee service desk operations, incident management and technology support. Drive ...

experienced Environments and Release Manager to take ownership of NHBC’s development, test, staging and production environments and lead our end-to-end release management process. You’ll play a key role in ensuring changes are delivered into live operation in a controlled, secure and repeatable way, while driving … collaborate closely with DevOps, development and delivery teams to support the safe delivery of strategic change and help shape our environment and release management approach as the function continues to grow.What you’ll be doing:Own and manage NHBC’s development, test, staging and production environments across a complex ...

programs from early design through full facility operations. Your primary mission is simple: eliminate risk, maintain flawless compliance, and ensure our critical infrastructure runs incident‐free. Acting as a true strategic partner, you will bridge global corporate EHS policies with local regulations across the UK and Nordic regions. Policy …/Program Development and Risk Management Develop and implement local policies and procedures to ensure compliance with global Verne standards. Conduct hazard analyses, risk assessments, and site inspections to identify potential safety concerns. Develop and implement risk mitigation strategies specific to operational risks such as high‐voltage equipment, battery ...

Duties IT Strategy & Leadership: Develop and execute IT strategy aligned with business goals; provide leadership for cloud services, infrastructure, and security initiatives. Team Management: Lead and mentor technical teams, including service desk staff; ensure effective handling of incidents and tickets. Corporate IT Operations: Oversee day-to-day IT operations … manage budgets, and ensure system performance and scalability. Incident Management : Act as Incident Manager during disruptions; establish processes for response, resolution tracking, and root cause analysis. IT Security: Implement robust security policies (ISO27001), monitor cybersecurity risks, and ensure GDPR compliance. Networking & Infrastructure: Manage network design, implementation ...

services, including Planned Care (District Nursing) and Rapid Access to Social Care (RASC). A key part of the role is overseeing governance, compliance, incident management, risk processes and business continuity , promoting a culture of safety, transparency and continuous improvement. The DSM also drives service improvement and operational … Specification for full details of the roles main responsibilies Person Specification Qualifications and Continuous Development Essential Evidence of degree-level study OR equivalent operational management experience in a healthcare setting Desirable Leadership/management training - Evidence of formal leadership or management development Experience Essential Operational management ...

experienced Environments and Release Manager to take ownership of NHBC’s development, test, staging and production environments and lead our end-to-end release management process. You’ll play a key role in ensuring changes are delivered into live operation in a controlled, secure and repeatable way, while driving … collaborate closely with DevOps, development and delivery teams to support the safe delivery of strategic change and help shape our environment and release management approach as the function continues to grow. What you’ll be doing Own and manage NHBC’s development, test, staging and production environments across ...

offices on a hybrid basis. Cyber Security Specialist: Duties Adequate Implementation of security controls - XDR Escalation pint for security tickets raised in ITSM and Incident Management Portals Implementation/Operation of InfoSec processes, Threat Hunting, detection, monitoring and incident response Delivery of cyber security projects, implementation … cyber security tooling and threat informed system projects Delivery group offensive security programme Provide advice/consultancy and support to group on management of controls, compliance and technical standards Implementation/Maintenance of technical cyber security controls - XDR, vulnerability scanning, privileged access management Identify/Testing cyber security ...

technical teams and stakeholders to drive swift outcomes. Monitor customer services proactively, identifying potential issues before they escalate and taking appropriate action. Support service incident management activities, including escalations and participation in high-priority incident events. Lead or contribute to technical and incident review calls, helping … teams stay aligned and focused on resolution. Maintain accurate documentation, knowledge articles, and operational records to support continuous learning and service excellence. Analyse incident trends and patterns, using insights to identify opportunities for service improvement. Contribute to Continuous Improvement Plans (CIPs) and Service Improvement Plans (SIPs) that enhance customer ...

driven by our agile, performance-focused culture. Role Summary The Head of Enterprise Service Platforms & Transformation is defining and delivering the enterprise service management and intelligent operations strategy, enabling a modern, automated, data-driven and user-centric service experience across the organisation. This leader will drive enterprise service transformation … services, applications, infrastructure, dependencies, ownership and operational health. Define and monitor service data quality measures, controls and remediation plans. Embed data ownership and lifecycle management into operational processes and technology delivery. Ensure trusted service data provides the foundation for automation, AI, operational intelligence, risk management, executive reporting ...

business, come join the Oracle Cloud Infrastructure (OCI) organisation. You need to be highly motivated, self-driven and have a good combination of service management, technical and support skills, whilst being focused on continual improvement within the operation. You like to work in a fast-paced, global team with … technicalproject management.Experienced with Lean Methodologies (Six Sigma for example)Multilingual is a plus but not essential.Qualifications/Experience/SkillsStrong background with IT Service Management disciplines (Problem Management, ChangeManagement, Incident Management, Knowledge Management).Proven Experience in Data Centre Operations/Technical Support/Engineering.Knowledge ...

business, come join the Oracle Cloud Infrastructure (OCI) organisation. You need to be highly motivated, self-driven and have a good combination of service management, technical and support skills, whilst being focused on continual improvement within the operation. You like to work in a fast-paced, global team with … Experienced with Lean Methodologies (Six Sigma for example)Multilingual is a plus but not essential. Qualifications/Experience/SkillsStrong background with IT Service Management disciplines (Problem Management, ChangeManagement, Incident Management, Knowledge Management).Proven Experience in Data Centre Operations/Technical Support/Engineering. Knowledge ...

will be responsible for maintaining relationships with key stakeholders and managing a team of Workday specialists. What you’ll be doing: Lead or coordinate incident management related to system issues, ensuring incidents are assessed, escalated, communicated, and resolved in a timely and controlled manner Provide clear communication … stakeholders during incidents, including business impact, status updates, actions being taken, and next steps Support post-incident review, root cause analysis, and follow-up actions to improve release quality, system reliability, and operational processes Lead the planning and coordination of monthly local changes and bi-annual global releases , ensuring ...

operational efficiency.The team is responsible for the evaluation, certification, integration, and ongoing support of Linux-based infrastructure, including hardware platforms, Red Hat Linux, configuration management, system services such as DNS, DHCP, and NTP, and a variety of internally developed tools.In the Technology division, we leverage innovation to build … that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities.This is a Lead Infrastructure Production Management & Reliability Engineering position at Director level (equivalent to AVP) which is part of the job family responsible for maintaining the stability and reliability ...

efficiency. The team is responsible for the evaluation, certification, integration, and ongoing support of Linux-based infrastructure, including hardware platforms, Red Hat Linux, configuration management, system services such as DNS, DHCP, and NTP, and a variety of internally developed tools. In the Technology division, we leverage innovation to build … power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Infrastructure Production Management & Reliability Engineering position at Director level (equivalent to AVP) which is part of the job family responsible for maintaining the stability and reliability ...

this role is important to us GlobalLink is a key part of State Street Markets’ growth strategy, providing clients with integrated trading, liquidity, cash management, analytics, connectivity and post-trade solutions across products such as LINK, FX Connect, FX Connect MTF, Currenex, Fund Connect, BestX, BestXecutor, TradeNeXus and GlobalLINK … sustainable remediation. What you will be responsible for As the Business Risk Advisor Lead for GlobalLink, you will: Serve as the senior Business Risk Management lead and principal escalation point for material risk, control and emerging-risk matters affecting Financing Solutions, Portfolio Solutions and adjacent Markets activities. Lead ...

environment across regions. Ensuring service stability and continuous improvement is critical to delivering a reliable customer experience.The RoleWe are seeking a Manager of Problem Management to lead a team responsible for identifying root causes, driving permanent fixes, and reducing repeat incidents across our global platform.This is a hands … leadership role focused on team performance, execution discipline, and accountability. You will ensure your team delivers high-quality problem management outcomes, while embedding consistent standards and ways of working across the organization.What You’ll DoTeam Leadership & Performance ManagementLead, manage, and develop a team of problem management analystsSet clear ...

Keep Critical Services Running When It Matters Most At Incite Insight, we believe great Major Incident Managers are more than process experts - they're calm under pressure, trusted by stakeholders and able to bring technical teams together to restore services quickly and effectively. We're working with a well … established organisation that relies on a high-performing IT operations function and we're looking for an experienced Major Incident Manager on contract who will play a key part in their team. If you enjoy taking ownership of major incidents, leading technical discussions and making a real difference ...

governance, compliance and assurance with oversight of operational cyber security activities. You'll play a key role in maintaining the organisation's Information Security Management System (ISMS), ensuring compliance with recognised security frameworks, managing risk and assurance activities, and acting as a trusted adviser to both technical … Cyber Security who is looking to develop their career within a highly regulated and complex environment. Key Responsibilities Own and maintain the Information Security Management System (ISMS) Ensure compliance with ISO 27001, GDPR and wider security governance requirements Develop and maintain security policies, standards and procedures Conduct security risk ...

operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all reactive and planned maintenance tasks are delivered to agreed timelines and SLAs … overseeing all on-site works Lead response to building services infrastructure issues, coordinating with Site Engineers and engaging third-party specialists when necessary. Coordinate incident management, maintaining & issuing incident reports using CMMS systems. Operate within defined Service Operations processes and work within site-specific standard operating procedures. ...