201 to 225 of 479 Incident Management Jobs in the UK

part of the global IT Service Desk leadership team and collaborate closely on global initiatives and projectsServe as the senior regional escalation point for incident management, business-critical system outages, and executive/VIP support requirements across European time zonesSpearhead our IT AI and automation initiatives by integrating … experience8+ years of progressive technical experience in enterprise IT operations, systems engineering, or infrastructure support within a global technology enterprise4+ years of direct people management experience leading distributed, multi-country IT teams across EuropeStrong hands-on technical foundation with macOS, Windows 11, Google Workspace, Microsoft Active Directory/Azure ...

DevOps, cloud engineering, and automation with a focus on reliability, observability, and scalability. Youll also work with event driven technologies, identity and access management, and data platforms, ensuring their orchestration solutions are resilient, secure, and future-ready. This is an exciting opportunity for an engineer who thrives on solving … Kafka or similar messaging systems Operate and maintain databases and data platforms such as PostgreSQL, Elasticsearch, and MongoDB Configure and support identity and access management (IdAM) solutions such as Keycloak Monitor system health, performance, and capacity using modern observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) Champion DevSecOps practices, embedding security ...

DevOps, cloud engineering, and automation with a focus on reliability, observability, and scalability. Youll also work with event driven technologies, identity and access management, and data platforms, ensuring their orchestration solutions are resilient, secure, and future-ready. This is an exciting opportunity for an engineer who thrives on solving … Kafka or similar messaging systems Operate and maintain databases and data platforms such as PostgreSQL, Elasticsearch, and MongoDB Configure and support identity and access management (IdAM) solutions such as Keycloak Monitor system health, performance, and capacity using modern observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) Champion DevSecOps practices, embedding security ...

DevOps, cloud engineering, and automation with a focus on reliability, observability, and scalability. Youll also work with event driven technologies, identity and access management, and data platforms, ensuring their orchestration solutions are resilient, secure, and future-ready. This is an exciting opportunity for an engineer who thrives on solving … Kafka or similar messaging systems Operate and maintain databases and data platforms such as PostgreSQL, Elasticsearch, and MongoDB Configure and support identity and access management (IdAM) solutions such as Keycloak Monitor system health, performance, and capacity using modern observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) Champion DevSecOps practices, embedding security ...

DevOps, cloud engineering, and automation with a focus on reliability, observability, and scalability. Youll also work with event driven technologies, identity and access management, and data platforms, ensuring their orchestration solutions are resilient, secure, and future-ready. This is an exciting opportunity for an engineer who thrives on solving … Kafka or similar messaging systems Operate and maintain databases and data platforms such as PostgreSQL, Elasticsearch, and MongoDB Configure and support identity and access management (IdAM) solutions such as Keycloak Monitor system health, performance, and capacity using modern observability stacks (Prometheus, Grafana, ELK, OpenTelemetry) Champion DevSecOps practices, embedding security ...

current and emerging threats. You will act as the organisation's senior cyber security subject matter expert, providing clear advice and assurance to senior management and the Board while embedding a proportionate, risk-based security culture throughout the business. The role will have particular responsibility for both corporate … cyber security and information security strategy. Establish a multi-year cyber security roadmap aligned with business objectives and risk appetite. Lead cyber security risk management, governance and assurance across the organisation. Maintain the cyber security risk register and oversee appropriate mitigation plans. Provide cyber security advice and assurance ...

practices, while applying software engineering discipline including version control, code reviews, and testing. Contribute to the SRE AI agent, IG's agentic tooling for incident investigation and reliability review, built on AWS frontier models Mentor junior SREs and Reliability Champions on reliability patterns and production engineering discipline … SLOs on customer journeys rather than per-service. Assist and guide teams in system design, capacity planning, architectural reviews and closing observability gaps. Own incident response and learningFacilitate blameless post-incident reviews (PIRs) within five working days using contributing-factor methodology Maintain the Lessons Register, track remediation actions ...

level software development Debugging, performance optimisation and troubleshooting Software engineering principles and distributed systems architecture Cloud, Containers & Infrastructure Kubernetes and Docker Container orchestration and management Linux-based production environments AWS, Microsoft Azure or Google Cloud Platform (GCP) Cloud infrastructure engineering High-availability and fault-tolerant architectures Load balancing, scalability … configuration management DevOps, Automation & Reliability Engineering Infrastructure as Code (IaC) Terraform and Ansible CI/CD pipelines and deployment automation Monitoring, alerting and observability Production incident management and root-cause analysis Infrastructure upgrades and platform migrations System reliability, performance and operational efficiency AI & Advanced Engineering Large Language ...

enterprise platform level. Co-ordinate Pen Testing and IT Health check lifecycles, seeing through to completion as a responsible security role. Stakeholder management - you will actively liaise with all customer stakeholders, and maintain necessary relationships, from Senior Management through to engineer to supporting teams. This will … develop IoCs (indicators of Compromise) and using these IoCs analyse the estate to understand where the vulnerabilities lie. Technical security toolset development and management at an enterprise level Essential Skills/ExperienceUnderstanding of technical security assurance and compliance processes, ideally within UK frameworks. Varied skills and appreciations across main ...

will act as a senior technical escalation point within the support team, working closely with Helpdesk Engineers, Field Engineers, Project Engineers, and Technical Management to resolve advanced technical issues, support customer infrastructure, and contribute to ongoing service improvements. This role combines remote support, project work, and occasional on-site … endpoint infrastructure Take ownership of complex technical problems through to resolution, coordinating with internal teams and third-party suppliers where required Participate in major incident management, providing technical expertise and supporting rapid service restoration Provide technical input into projects, migrations, upgrades and new technology deployments Identify opportunities ...

organisation's network security strategy and standards. Produce and maintain high-quality technical documentation, operational procedures, and design artefacts. Support governance, compliance, risk management, and audit requirements, ensuring adherence to organisational and regulatory standards. Mentor and coach engineers, promoting knowledge sharing, technical excellence, and a culture of continuous improvement. … Participate in major incident management and problem resolution activities, providing senior technical leadership when required. Experience/CompetencesEssentialMinimum of 5 years' experience working with Fortinet security products, certifications are desirable. Proven experience designing and operating AWS network security and connectivity services, including: AWS Cloud WANAWS WAFAWS Firewall ManagerAWS ...

platform, collaborate across teams to promote standardization and resiliency, and participate in on-call rotations. You'll be a key voice in observability, change management, and service scalability, providing guidance during complex technical decisions and high impact events. iManage is experiencing explosive growth in its flagship cloud product. … orchestration, observability, and disaster readiness into our products. Participating in production support and on-call rotations, providing senior-level guidance during critical events. Leading incident management and post-incident retrospectives, and coaching teams in these practices. iM Qualified Because I Have... Experience writing design documents, postmortems ...

mobile devices. Manage End-User Devices: Configure, deploy, and maintain end-user computing devices, ensuring they meet company standards and user needs. Software Installation & Management: Install, update, and manage software applications, including managing licenses and ensuring compliance with company policies. Incident Management: Log, track, and resolve incidents … service management system, escalating issues to higher-level support when necessary. User Training & Documentation: Create and maintain user documentation and provide training on the use of IT resources and tools to improve user productivity and minimize downtime. Security Compliance: Implement and enforce security policies on end-user devices, including ...

provide first-time-fix call resolution. The IT Service Desk acts as a centralised first line support team and is primarily responsible for incident management and for the processing of service requests and standard changes within agreed service levels for all staff within Morecambe Bay Hospitals NHS Foundation … Trust as well as those working remotely from satellite sites. Training new starters Supporting current staff Supporting Service Delivery management with problem management Updating article list and knowledge bases Providing first time fix process documents for Service Desk Main duties of the job The Informatics team are responsible ...

collaborative technology consultancy. Acting as the central hub for support requests, the Service Desk Team Leader will coordinate ticket flow, client updates, escalations and incident handling against SLAs. The Service Desk Team Leader also supports team performance through coaching, reviews, absence management and process improvement, helping maintain responsive … Schedule engineer calls and coordinate support activity as required Frontline Support: Step in to take calls and provide immediate assistance when engineers are unavailable Incident Management: Log, track and coordinate incidents in line with established processes, maintaining communication with relevant parties Reporting and Improvement: Produce reports on ticket ...

priority fixes when required Mentor less experienced members of the Technology Department and help when necessary. Adhere to all Technology Governance processes such as incident management, change enablement etc. Maintain business solution management documents on including creating technical design documents, knowledge base articles and procedure documents … self-help guides. Establish, develop and maintain effective relationships with assigned business contacts and 3rd Party Suppliers. Escalate any issues to the Technology Management Team as soon as possible and recommend potential solutions. Be aware of cyber security risks that exist and escalate any events or concerns that ...

Incident/Service Desk Analyst x4 - Inverness Inverness (onsite 5 days per week) Up to £32,000 + shift allowance Shift Pattern: 4 nights on, 4 nights off, 4 days on, 4 days off. We are seeking an experienced Service Desk Analyst to join a fast-paced IT Operations … team, providing operational oversight and incident coordination across critical services. You will be responsible for monitoring operational alerts, coordinating technical teams and suppliers, managing escalations, and ensuring service disruptions are effectively prioritised and resolved. You will play a key role in maintaining service availability while providing clear communication ...

role that owns the hard ones: you will lead the investigation of complex platform issues, own escalated cases through to resolution, run incident coordination and post-incident review, and turn root cause into permanent fixes. The problems are challenging but rewarding, and we look forward to hearing from … role requires working in several UK public holidays, with time off in lieu. In this role you'll be responsible for: Investigation and incident ownership Leading the investigation of complex platform issues through log analysis, data validation, API and FIX behaviour analysis, and SQL and UNIX based diagnostics. Owning ...

technical specificationso Test strategy and test designo Performance benchmarkingo Deployment and release planningo Rollback and contingency planningo Cost, effort, and timeline estimationOperational Support & Incident Management Perform system maintenance and production support activities. Investigate incidents, identify root causes, and implement long-term solutions. Participate in on-call support rotations … Strong understanding of software engineering principles, methodologies, and best practices. Technical Skills Java Spring Framework Software Architecture & Design Secure Software Development System Integration SDLC Management Performance Optimisation Production Support & Incident ManagementProfessional Skills Strong analytical and problem-solving capabilities. Excellent verbal and written communication skills. Ability to work effectively ...

strategy, ensuring adherence to security best practices and data privacy standards Allocate development work, conduct code reviews, and oversee smooth deployment and release management across all environments Provide technical leadership, mentorship, and constructive feedback to development team members Act as the primary technical liaison with the Blue Yonder vendor … both core product and custom code escalations and support Lead rapid resolution of major incidents (P1/P2) and conduct post-incident Root Cause Analysis (RCA) to implement preventative fixes Oversee the integration of Blue Yonder applications with external systems and third-party software Identify performance bottlenecks and design ...

strategy, ensuring adherence to security best practices and data privacy standards Allocate development work, conduct code reviews, and oversee smooth deployment and release management across all environments Provide technical leadership, mentorship, and constructive feedback to development team members Act as the primary technical liaison with the Blue Yonder vendor … both core product and custom code escalations and support Lead rapid resolution of major incidents (P1/P2) and conduct post-incident Root Cause Analysis (RCA) to implement preventative fixes Oversee the integration of Blue Yonder applications with external systems and third-party software Identify performance bottlenecks and design ...

strategy, ensuring adherence to security best practices and data privacy standards Allocate development work, conduct code reviews, and oversee smooth deployment and release management across all environments Provide technical leadership, mentorship, and constructive feedback to development team members Act as the primary technical liaison with the Blue Yonder vendor … both core product and custom code escalations and support Lead rapid resolution of major incidents (P1/P2) and conduct post-incident Root Cause Analysis (RCA) to implement preventative fixes Oversee the integration of Blue Yonder applications with external systems and third-party software Identify performance bottlenecks and design ...

Provide strategic leadership to user support and digital workplace teams, creating a high-performing, customer-focused service culture. Lead and embed a robust service management strategy, including ITIL-aligned processes and clear performance measures. Own major incident management, confidently engaging technical teams, business users and senior leaders … during critical issue. Manage complex supplier relationships and procurement activity, ensuring value for money and effective service delivery. Build capability through coaching, performance management and learning and development across teams. Bring extensive experience of IT service management leadership, enterprise technology and excellent communication skills. About us The Infrastructure ...

technical support to presenters, producers, journalists, creators and production teams. Support Outside Broadcasts, live events and temporary production facilities. Maintain technical documentation and follow incident and change management processes. Participate in the engineering on-call rota for urgent technical issues outside normal working hours. What You'll Love … Programming, News, Podcasts, Video and Technology teams. Become confident diagnosing common studio, playout, audio, video and network-related faults. Become familiar with Global's incident management, documentation and on-call processes. What You'll need The ideal candidate will be proactive and willing to develop and implement innovative ...

Clearance Required Type: Contract About the Role We are seeking an experienced Service Asset & Configuration Manager to lead and enhance Service Asset & Configuration Management (SACM) capabilities within a highly secure operational environment. This is an excellent opportunity to play a key role in developing, governing, and improving SACM processes … tooling, and reporting across complex live service environments. The successful candidate will be responsible for maintaining configuration management standards, ensuring data accuracy across the CMDB, driving continual service improvement, and collaborating with stakeholders to support critical service management processes. Key Responsibilities Develop, implement, and continually improve SACM processes ...