201 to 225 of 407 Incident Management Jobs in the UK

Major Incident Manager | Manchester (Hybrid) Join a leading managed services provider who are looking to hire an experienced Major Incident Manager to join their Operational Support Centre in Manchester. This role is ideal for someone who has owned high-priority incidents end-to-end, is comfortable coordinating multiple … High-visibility role with genuine ownership and influence Ongoing training and development within a well-established MSP What they're looking for Proven Major Incident Management experience Background within an MSP or external customer-facing environment Comfortable working under pressure and managing multiple stakeholders Ability to go through ...

Major Incident Manager | Manchester (Hybrid) Join a leading managed services provider who are looking to hire an experienced Major Incident Manager to join their Operational Support Centre in Manchester . This role is ideal for someone who has owned high-priority incidents end-to-end, is comfortable coordinating … High-visibility role with genuine ownership and influence Ongoing training and development within a well-established MSP What they’re looking for Proven Major Incident Management experience Background within an MSP or external customer-facing environment Comfortable working under pressure and managing multiple stakeholders Ability to go through ...

restorations based on business requirement. • Supporting DB2 based tools like IBM Data Studio, IBM rational manager and IBM Installation Manager. • Working with Q Replication. • Incident management and change management using HPSM Benefits: Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles ...

restorations based on business requirement. • Supporting DB2 based tools like IBM Data Studio, IBM rational manager and IBM Installation Manager. • Working with Q Replication. • Incident management and change management using HPSM Benefits : Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles ...

restorations based on business requirement. • Supporting DB2 based tools like IBM Data Studio, IBM rational manager and IBM Installation Manager. • Working with Q Replication. • Incident management and change management using HPSM Benefits : Competitive salary and benefits package Culture focused on talent development with quarterly promotion cycles ...

passion with hunger for learning and personal development. As IT Site Services, you will be supporting your colleagues in delivering exemplary service ownership and management of projects, priority incidents and problem records. You will be responsible for provision of specialist technical support, control and proactive maintenance across …/usability requirements both for the current and future needs of the business and our customers. You will need to follow approved processes including incident management and request fulfilment to ensure a high level of customer service. Key Responsibilities To provide on-site 2nd line technical support ...

week onsite in Central London. Main Responsibilities - Oversee the day to day running of the Network infrastructure ensuring integrity, availability, performance and capacity management of Cabinet Office networking infrastructure and requirements. - Monitor Network health, proactively identifying and resolving issues before they escalate. - Perform troubleshooting and root cause analysis … Network outages, ensuring minimal downtime. - Act as an escalation point for complex network issues that other network engineers cannot resolve. - Work within technical compliance management to co-operate with technologies, such as PSN and Cloud computing etc. - Provide technical leadership on network refresh projects, upgrades and security improvements. - Line ...

highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. Responsibilities : Effectively deploy, manage and monitor Cloud infrastructure in a LiveOps environment. Scoping, design and implementation of cloud architecture. Implement, maintain … consolidate cloud testing and automation tools. Identifying and deploying cybersecurity measures. Incident management and root cause analysis. Working with our code and build teams to ensure a streamlined workflow. Requirements Prior experience working in DevOps at a Senior level. Strong experience with Infrastructure as Code technologies (AWS/ ...

processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management - responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across … testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work ...

project delivery from design to implementation, aligned to strategic IT goals Act as the senior point for 2nd/3rd line support and major incident resolution Drive compliance with ISO 27001, Cyber Essentials Plus, and GDPR Embed ITIL practices and improve documentation, process, and automation You will need: 5+ … Strong communication and mentoring skills with a proactive mindset Proven ability to lead projects and troubleshoot complex technical issues A structured, analytical approach to incident management and service improvement Why you'll love it: £45,000 – £55,000 salary + 10% bonus. Join a legacy British brand investing ...

project delivery from design to implementation, aligned to strategic IT goals Act as the senior point for 2nd/3rd line support and major incident resolution Drive compliance with ISO 27001, Cyber Essentials Plus, and GDPR Embed ITIL practices and improve documentation, process, and automation You will need: 5+ … Strong communication and mentoring skills with a proactive mindset Proven ability to lead projects and troubleshoot complex technical issues A structured, analytical approach to incident management and service improvement Why you’ll love it: £45,000 – £55,000 salary + 10% bonus. Join a legacy British brand investing ...

Collaborate with development, operations, and SRE teams to embed observability into the full delivery lifecycle Skills & Experience: Strong background in observability, monitoring, and event management Hands-on experience with platforms such as Dynatrace, Datadog, AppDynamics, Splunk, Prometheus, Grafana, New Relic, or Elastic Experience building integrations and automation using APIs … Python, Node.js, Go, or scripting Familiarity with AIOps platforms (BigPanda, Moogsoft, etc.) Knowledge of ITSM/incident management processes and tools (Halo ITSM, ServiceNow, Jira Service Management) Cloud experience ( AWS, Azure, GCP ) and deploying observability tools in cloud-native environments Understanding of OpenTelemetry and modern observability standards ...

Collaborate with development, operations, and SRE teams to embed observability into the full delivery lifecycle Skills & Experience: Strong background in observability, monitoring, and event management Hands-on experience with platforms such as Dynatrace, Datadog, AppDynamics, Splunk, Prometheus, Grafana, New Relic, or Elastic Experience building integrations and automation using APIs … Python, Node.js, Go, or scripting Familiarity with AIOps platforms (BigPanda, Moogsoft, etc.) Knowledge of ITSM/incident management processes and tools (Halo ITSM, ServiceNow, Jira Service Management) Cloud experience ( AWS, Azure, GCP ) and deploying observability tools in cloud-native environments Understanding of OpenTelemetry and modern observability standards ...

Azure). You will demonstrate experience handling escalations, ideally within an MSP environment and have an understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/ ...

point of contact for all cybersecurity-related requests in the London office. Perform compliance reviews and oversee remediation of cybersecurity weaknesses. Coordinate security testing, incident management, and reporting of key cybersecurity metrics (KPIs/KCIs). Review and assess cybersecurity-related requests and infrastructure changes (e.g., access management, system interconnections, change control). Support post-incident analysis and help implement preventative measures. Partner with IT and cybersecurity teams to maintain secure network, systems, and application configurations. Oversee the delivery of security awareness training to staff. Participate in internal and external audits related to information security. Promote ...

join the CIDO department. The role holder will be a Subject Matter Expert (SME), and responsible for providing strategic expertise to ensure effective management of the technical and business services for your specialist area. The Senior Infrastructure Engineer - Infrastructure Monitoring role sits in the Infrastructure Monitoring and technical observability … bottlenecks or infrastructure failures immediately. You'll integrate Dynatrace with our ITSM and CI/CD ecosystems (e.g., ServiceNow, Jira, Jenkins, Ansible) to automate incident management and self-healing workflows. Design complex synthetic transaction tests to simulate customer journeys (e.g., logging in, making a transfer) to proactively detect ...

Support & Development Manage incidents and requests escalated to the Infrastructure Team. Identify and implement improvements to technical processes. Collaborate with other technical teams for incident resolution and process enhancement. Document technical processes and mentor junior team members. Project Delivery Contribute to tasks related to Microsoft 365 and Azure Services. … with market trends and emerging technologies. Key Skills & Experience Proven experience supporting enterprise solutions on Microsoft 365 and Azure. Strong background in 3rd Line Incident Management and ITIL principles. Expertise in On-Premise Windows Infrastructure (AD, Group Policy, DNS, DHCP). Experience working within project teams. Excellent communication ...

values and promotion of a "No Blame - Just and Learning" culture is essential. Main duties of the job oOversee the day-to-day operational management of the Service Desk in collaboration with other senior analysts.oBalance responsibilities across Service Desk system administration, configuration, documentation, call handling, and team HR administration.oDrive … mentor Service Desk team members.oPrevious experience in team leadership within an ICT support environment.oAdvanced troubleshooting skills and a solid understanding of the ITIL Incident Management framework.Additional InformationoThe role involves close collaboration with 2nd and 3rd line ICT support teams and managers. About us At Imperial College Healthcare ...

Engineers. IT Support/Cloud Support/Infrastructure Support must have strong documentation skills, able to adhere to processes and procedures as well as incident management/escalations from the Service Desk,... we are here waiting to invest in your career if you are dedicated and have ...

Azure). You will demonstrate experience handling escalations, ideally within an MSP environment and have an understanding of security tooling, SIEM, EDR, vulnerability/incident management, as well good written and verbal communication and being used to working to SLA’s Holding CompTIA Security, Microsoft Azure Fundamentals/ ...

environment Experience supporting: Microsoft Office Broadband/mobile broadband EPOS or retail systems Bespoke or proprietary software Familiarity with: ITIL Foundation Remote desktop tools Incident management systems (e.g., SupportWorks, Remedy) Mobile device support (Windows, iOS, Android) BYOD environments Instant messaging/chat tools for support Touch typing ...

regarding the design and operating effectiveness of the security controls within both SGN’s IT and OT environments. You will work collaboratively with risk management, business analysts, projects managers, architects, and support teams to identify, evaluate, report, and mitigate risks. In addition, you will be responsible for reviewing … Manage a team of security assurance analyst/consultants providing thought leadership across a number of assurance functions, and helping to navigate through senior management approvals thereby allowing for seamless and smooth engagements with project delivery teams Perform cyber security risk assessments, compliance checks, audits and reviews to ensure ...

summary PREVIOUS APPLICANTS NEED NOT APPLY Support the Ulysses System Manager in the management and configuration of the Ulysses system, adhering to external requirements such as Learning from Patient Safety Events (LFPSE) and KO41A (national complaints data submissions) and ensuring individuals understand requirements and procedure to enable timely … detailed and accurate to aid in service improvement across the Trust. Extract analyse and validate complex data to produce accurate, timely and relevant risk management reports for Divisions, Trust Board and the Learning from Patient Safety Events (LFPSE) System Main duties of the job To provide administrative assistance with ...

main point of contact for a portfolio of managed service customers Owning contracts and SLAs, including reviews, reporting, and improvement plans Leading major incident management, coordinating technical teams and keeping customers informed Working closely with senior customer stakeholders, translating service performance into plain English Managing third-party suppliers … Managers where required What we’re looking for Ideally some previous experience within IT Managed Services Strong working knowledge of ITIL and IT Service Management processes Experience in a customer-facing delivery or service leadership role Comfortable managing senior stakeholders and supplier relationships Confident communicator who can handle pressure ...

firms risk appetite, client expectations and legal and regulatory changes and attitudes Manage and provide day to day leadership and advice on data incident response globally, ensuring appropriate action is taken to minimize the risks associated with actual or potential exfiltration of data, including forensic document review, legal … regulatory reporting, client and individual notifications and reputation management. Act as a trusted adviser to partners, functional heads and others on data incident management, response and remediation worldwide To support the CPO and CISO in the formulation and delivery of the firms cyber and incident response strategy ...