226 to 250 of 395 Incident Management Jobs in the UK

other teams, including for Outside Broadcasts, live events and temporary facilities. Maintain reliable ways of working : Keep technical documentation up to date and follow incident and change-management processes. Participate in the engineering on-call rota for urgent issues outside normal working hours. What You'll Love About … systems. Developed effective relationships across Engineering and content teams. Become confident diagnosing common studio, playout, audio, video and network-related faults. Learned Global's incident management, documentation and on-call processes. Contributed to the successful delivery of technical projects and upgrades. What You'll Need Live broadcast experience ...

modernization programme. You will serve as the technical lead overseeing mission-critical database platforms, driving cloud modernization, automating infrastructure, and handling major incident escalations. Key Requirements Core Oracle: Strong production experience with Oracle 12c/19c on Linux and AIX. High Availability & DR: Deep expertise in Oracle … RMAN backup/recovery, alongside migration tooling (Data Pump, GoldenGate, ZDM). Security & Governance: Implementation of TDE, TLS encryption, and secure cloud network segregation. Incident Management: Proven ability to lead incident triage and provide out-of-hours support when required. Role Requirements Based on-site 3 days ...

changing services through Architecture Panel/DPS TDA, acting as guardian of resilient change. Track and report on the resilience posture of Digital, providing management information, KRIs and evidence to support Digital Leadership and internal/external assurance. Strengthen technology cyber incident readiness in partnership with Cyber Defence … Incident Management and SRE, focusing on containment, recovery and clean-build capability. Collaborate with second-line Technology Risk, Operational Resilience, Business Continuity and Procurement to ensure aligned outcomes and clear ownership. Champion a resilience culture across Digital through the Engineering Chapter, community forums, learning content and coaching ...

changing services through Architecture Panel/DPS TDA, acting as guardian of resilient change. Track and report on the resilience posture of Digital, providing management information, KRIs and evidence to support Digital Leadership and internal/external assurance. Strengthen technology cyber incident readiness in partnership with Cyber Defence … Incident Management and SRE, focusing on containment, recovery and clean-build capability. Collaborate with second-line Technology Risk, Operational Resilience, Business Continuity and Procurement to ensure aligned outcomes and clear ownership. Champion a resilience culture across Digital through the Engineering Chapter, community forums, learning content and coaching ...

services through Architecture Panel/DPS TDA, acting as guardian of resilient change. \n Track and report on the resilience posture of Digital, providing management information, KRIs and evidence to support Digital Leadership and internal/external assurance. \n Strengthen technology cyber incident readiness in partnership with Cyber … Defence, Incident Management and SRE, focusing on containment, recovery and clean-build capability. \n Collaborate with second-line Technology Risk, Operational Resilience, Business Continuity and Procurement to ensure aligned outcomes and clear ownership. \n Champion a resilience culture across Digital through the Engineering Chapter, community forums, learning content ...

technical issues, supporting system improvements, and ensuring the continued security and performance of critical services. Key Responsilbilities Provide BAU support, administration, and coKey Responsibilitiesnfiguration management across Windows infrastructure and workplace environments. Plan and coordinate maintenance activities, upgrades, and patching across secure networks. Implement changes to Windows environments while minimising … looking for a strong Windows generalist with hands-on technical expertise across: Windows Server Windows Operating Systems Desktop Applications Active Directory and Access Management Virtualisation platforms, including VDI Storage solutions Infrastructure and workplace technologies Networking principles and troubleshooting Incident management and problem resolution Documentation and process improvement ...

Middleware Platforms Support Lead - Vice President Sector: Financial Services/Banking Department: Production Management & Service Delivery About the opportunity Our client, a leading international financial services organisation, is seeking an experienced Middleware Platforms Support Lead at Vice President level to join its Production Management & Service Delivery function. This … resilience improvements. Enhance monitoring, observability and alerting to improve service availability and reduce operational risk. Work collaboratively with infrastructure, application support, engineering and service management teams. Support business-critical services within a 24/7 production environment, including on-call, major incident and out-of-hours activities. Improve ...

configuration Proven experience managing Drupal upgrades, security patching, regression testing, deployments and rollback procedures Experience maintaining secure and resilient web services, including monitoring, logging, incident management, performance optimisation and backups Practical understanding of WCAG 2.2 AA, accessible HTML, keyboard navigation and screen reader compatibility Experience with Git, pull … requests, code reviews, CI/CD pipelines and automated testing Experience integrating REST APIs and third-party web services Understanding of web security, vulnerability management, access controls and secure development practices Experience working within Agile delivery teams, managing technical backlogs, estimates and dependencies Strong communication skills and the ability ...

resilient architecture, looking at people, processes and technology. The role is part of a small team that supports all functions (Protective Monitoring, Threat Operations, Incident Management and Engineering) within the Cyber Security Operations Centre (CSOC) with the delivery of technical and innovative solutions and the implementation of processes … contractual and subject to review Main duties of the job The Head of Cyber Security - CSOC Innovation & Improvement will be accountable for: Leadership and management of cross-team initiatives and interactions between teams including the Engineering, Security Ops, and Threat Ops functions within the CSOC. Line Management ...

systems. Maintain internal security documentation, standard operating procedures, and developer best-practice guidance. Provide specialized infrastructure, cloud, automation, and CI/CD support during incident response operations and threat investigations. WHAT YOU WILL NEED: 4+ years of experience in Security Engineering, Platform Security or SRE/DevOps, with demonstrated … over manual workflows and clear cross-team communication. Familiarity with perimeter and monitoring tooling (e.g., Cloudflare/WAF, SIEM, Wazuh/HIDS, EDR, and incident-management platforms).NICE TO HAVEKnowledge of security standards and governance frameworks (e.g., CIS Benchmarks, NIST, SOC2 ...

Description \n Middleware Platforms Support Lead - Vice President \n Sector: Financial Services/Banking Department: Production Management & Service Delivery \n About the opportunity \n Our client, a leading international financial services organisation, is seeking an experienced Middleware Platforms Support Lead at Vice President level to join its Production Management … Enhance monitoring, observability and alerting to improve service availability and reduce operational risk. \n Work collaboratively with infrastructure, application support, engineering and service management teams. \n Support business-critical services within a 24/7 production environment, including on-call, major incident and out-of-hours activities. ...

resolve issues and improve outcomes. Support the adoption of effective development practices, source control and release management. Balance hands-on technical involvement with people management and operational responsibilities. Build effective relationships with technical teams, senior leaders and wider business stakeholders. Communicate delivery progress, risks and technical considerations clearly. Contribute … remove blockers, helping the team deliver against business objectives. Oversee releases and act as an escalation point for technical or operational issues. Support production incident management, root-cause analysis and preventative improvements. Engineering Quality & Technical Standards: Promote best practices across code quality, testing, security, maintainability and documentation. Oversee ...

Power Systems Previous experience within a managed services, infrastructure support or technical operations environment Experience supporting and monitoring enterprise infrastructure Good understanding of incident management, SLAs and escalation processes Experience working directly with clients and communicating technical issues clearly Comfortable working within maintenance windows and an on-call … replication and disaster recovery Networking and firewall technologies ITSM platforms such as ServiceNow or Autotask Hosted datacentre or multi-client environments ITIL/service management processes Infrastructure monitoring and alerting tools Microsoft 365, SharePoint or Power Automate Immediate start — interviews taking place ASAP. ...

short notice. Essential Job Duties and Responsibilities: Resolve technical queries escalating from field maintenance, projects, internal resolver groups and customers. Proactively manage the 'Incident Management' queue systems ensuring that all tickets are picked up within a timely manner and resolved within KPI.As part of troubleshooting, you will … required to escalate identified bugs and issues to engineering using JIRA.Manage the monthly security and application patching to 'Front End Devices' through Patch Management tooling and processes for Windows and Unix environments whilst looking at continuous improvements to the process (Preferably using Ivanti EPM).Support the Linux patching process ...

environment. This is a senior technical position within an established Information Security function, combining hands-on security expertise with responsibility for improving threat detection, incident response and the effectiveness of security controls. You'll act as a technical specialist within the team, taking the lead on more complex security … your technical expertise to investigate incidents, understand their underlying causes and introduce improvements that reduce the likelihood of similar issues occurring again. Beyond incident management, you'll work closely with the wider IT team to assess vulnerabilities, strengthen security controls and ensure new technologies are introduced securely. ...

desks and engineering teams to implement best-in-class deployment practices, optimize performance and enhance overall reliability across complex trading environments. Responsibilities Ensure proactive management of workflows and system reliability for global trading environments Design and implement best practices for application deployment, monitoring and observability Support and troubleshoot production … issues in Real Time, providing rapid incident resolution Establish and maintain CI/CD pipelines for Front Office environments to improve release efficiency Collaborate with traders, developers and infrastructure teams to ensure system scalability and performance Lead integration and performance testing strategies for low-latency trading platforms Optimize processes ...

hands-on technical leadership role suited to someone with deep Workday expertise who can combine technical delivery with architecture, security, reporting and service management responsibilities. Key Duties & ResponsibilitiesContribute to the Workday technical architecture and roadmap, ensuring solutions are scalable, secure, supportable and aligned with wider business and technology priorities. … analytics capabilities, providing trusted information to support operational and strategic decision-making. Maintain the stability, performance and availability of Workday technical services through monitoring, incident management and effective service governance. Troubleshoot complex integration, data and platform issues, identifying root causes and implementing sustainable solutions. Complete technical assessments, testing ...

University. Diagnose and resolve a broad range of hardware, software, operating system and connectivity issues. Manage incidents and service requests through the IT service management platform, taking ownership through to resolution or escalation where appropriate. Configure, deploy and maintain laptops, desktops, mobile devices and other workplace technologies. Help ensure … environment. A good understanding of Microsoft 365 and modern workplace technologies. Experience supporting classroom, meeting room, audiovisual or collaboration technologies. Knowledge of service desk, incident management and support processes. Strong communication and interpersonal skills, with the ability to explain technical issues clearly to a range of users. Good ...

University. Diagnose and resolve a broad range of hardware, software, operating system and connectivity issues. Manage incidents and service requests through the IT service management platform, taking ownership through to resolution or escalation where appropriate. Configure, deploy and maintain laptops, desktops, mobile devices and other workplace technologies. Help ensure … environment. A good understanding of Microsoft 365 and modern workplace technologies. Experience supporting classroom, meeting room, audiovisual or collaboration technologies. Knowledge of service desk, incident management and support processes. Strong communication and interpersonal skills, with the ability to explain technical issues clearly to a range of users. Good ...

Linux workloads on VMware or comparable virtualisation platforms. Contribute to infrastructure upgrades, obsolescence remediation, automation and service transition. Maintain technical documentation and follow established incident, problem, change and configuration management processes. Work collaboratively with infrastructure, networking, storage, security and application teams to resolve complex technical issues. Essential Skills … auditing. Practical experience with Veritas Cluster Server and/or Red Hat Resilient Storage/GFS2 . Knowledge of enterprise file systems and volume management, including VXFS, ZFS, XFS and LVM. Experience with enterprise storage replication and disaster recovery, ideally SRDF and STAR. Familiarity with VMware virtualisation, LDAP, CyberArk ...

technologies. You will support in the technical delivery of complex projects and collaborate with stakeholders across the business, while also ensuring operational excellence through incident management, preventative maintenance, and ongoing service improvement. Skills and Experience Essential: Extensive experience in the design, deployment, and ongoing support of Microsoft server … Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams ...

technologies. You will support in the technical delivery of complex projects and collaborate with stakeholders across the business, while also ensuring operational excellence through incident management, preventative maintenance, and ongoing service improvement. Skills and Experience Essential: Extensive experience in the design, deployment, and ongoing support of Microsoft server … Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Our core services include support desk, on-site engineering, project management and delivery, storage and logistics, and technical consultancy. We encourage progression within Trusted Technology Partnership for our colleagues, offering opportunities in other teams ...

designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team … resolve operational issues, address complex queries, and deliver solutions that impress. Track & Report: Monitor SLAs, produce insightful reports, and highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive ...

prioritise, and manage support tickets in accordance with Service Level Agreements (SLAs). Troubleshoot and resolve first-line technical issues using the company's incident management application Escalate calls to the Desktop Team and/or Infrastructure Team when needed Complete company-provided training to be fully equipped ...

knowledge. DevOps and automation: Experience with CI/CD pipelines and Infrastructure as Code. Reliability and observability: A solid understanding of monitoring, observability and incident management. Containers and security: Knowledge of Docker and cloud security best practices. Technical and strategic leadership: The ability to set direction, solve complex problems ...