226 to 250 of 1,206 Incident Management Jobs in the UK

Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving … integrations, and sensitivities, and apply that context to troubleshooting and communications. Provide real-time, hands‐on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders. Lead clear and proactive incident communications, translating technical updates into customer‐specific impact, expectations, and next steps. Participate ...

continual improvement of our Security Operations capability, working closely with Security Engineering, technology teams and third-party partners to strengthen monitoring, detection and incident response across the business.You'll own the end-to-end incident management lifecycle, coordinating responses to security incidents, driving investigations, facilitating lessons learned … ensuring improvement actions are delivered. Alongside this, you'll configure and optimise SIEM, threat protection and case management platforms, developing new detection rules, alerts and automation to improve our ability to identify and respond to emerging threats.You'll build and maintain operational playbooks and runbooks, helping establish consistent ways ...

opportunities for improvement. Work collaboratively with delivery and product teams to implement enhancements that improve user experience, service resilience, and operational efficiency. Customer Relationship Management Build and maintain trusted relationships with customers and stakeholders, acting as the primary point of contact for service-related matters. Ensure customer expectations … product teams to ensure smooth transition of new capabilities into live service, while minimising operational impact and supporting long-term service sustainability. Service Lifecycle Management Take ownership of the ongoing health and performance of delivered products, ensuring they continue to evolve in line with customer needs, business priorities ...

system reliability, performance, and operational efficiency Advance automation, Infrastructure as Code approaches, and promote self-healing systems using AI/ML techniques Develop robust incident management frameworks and lead major incident response activities for critical systems Implement blameless postmortems and deliver systemic improvements across production environments Establish … systems, and telemetry-driven insights Hands‐on experience with automation, Infrastructure as Code (Terraform or CloudFormation), and CI/CD practices Deep understanding of incident management processes, ITSM standards, and ITIL principles Knowledge of resilience design patterns, high availability, and fault‐tolerant architectures Familiarity with AI/ ...

system reliability, performance, and operational efficiency Advance automation, Infrastructure as Code approaches, and promote self‐healing systems using AI/ML techniques Develop robust incident management frameworks and lead major incident response activities for critical systems Implement blameless postmortems and deliver systemic improvements across production environments Establish … systems, and telemetry‐driven insights Hands‐on experience with automation, Infrastructure as Code (Terraform or CloudFormation), and CI/CD practices Deep understanding of incident management processes, ITSM standards, and ITIL principles Knowledge of resilience design patterns, high availability, and fault‐tolerant architectures Familiarity with AI/ ...

ᅠContract type: PermanentLocation: DublinWorking style: Hybrid 50% home/office basedRoyal London Asset Management (RLAM) is establishing its Ireland Management Company (ManCo) to support the continued growth of its European business and is seeking an experienced Operational Resilience Manager to play a key role in building and embedding … Operational Resilience Framework.Establishing and maintaining operational resilience policies, governance structures and oversight arrangements.Managing resilience requirements across outsourced service providers and third-party relationships.Leading operational incident management processes, escalation procedures and regulatory reporting.Designing and delivering scenario testing, resilience exercises and lessons learned reviews across critical business services.Overseeing Business Continuity ...

card processing platform and its integrations Serve as the primary senior technical contact for client, handling complex queries, escalations, and design discussions Lead major incident management, including deep‐dive diagnostics, cross‐team coordination, and root‐cause analysis. Provide hands‐on support for critical production issues across online … analysis, and data troubleshooting) Proven experience designing and supporting API‐based and event‐driven integrations with mainframe systems Strong background in production support, complex incident management, and root‐cause analysis in 24×7 environments Ability to balance architectural ownership with hands‐on execution when required Fluent Italian ...

exceptional service. Key Responsibilities: Provide expert support, advice, and guidance to end users by efficiently diagnosing and resolving incidents in alignment with ITIL v3 Incident Management processes. Collaborate with various ICT technical support functions to ensure timely incident resolution and maintain service level targets. Communicate effectively with … users and ICT teams, ensuring updates are clear and informative throughout the incident management process. Take ownership of incident and service request lifecycles, striving to achieve outstanding customer satisfaction ratings. Act as a service recovery manager for high-priority incidents, maintaining communication with stakeholders to ensure business ...

exceptional service. Key Responsibilities: Provide expert support, advice, and guidance to end users by efficiently diagnosing and resolving incidents in alignment with ITIL v3 Incident Management processes. Collaborate with various ICT technical support functions to ensure timely incident resolution and maintain service level targets. Communicate effectively with … users and ICT teams, ensuring updates are clear and informative throughout the incident management process. Take ownership of incident and service request lifecycles, striving to achieve outstanding customer satisfaction ratings. Act as a service recovery manager for high-priority incidents, maintaining communication with stakeholders to ensure business ...

largest banking organisations. This is a high-profile leadership role with accountability for multiple data centres, critical engineering infrastructure, operational performance, stakeholder management and service excellence across a complex and highly regulated environment. The successful candidate will lead a team of Technical Managers and approximately 55-60 engineers, ensuring … systems that support nationally important banking services. Data centre experience is essential for this position. What You'll Be Doing Leading the operational management of multiple data centres across Peterborough and Corby. Managing Technical Managers and a team of circa 55-60 engineers operating within a 24/ ...

largest banking organisations. This is a high-profile leadership role with accountability for multiple data centres, critical engineering infrastructure, operational performance, stakeholder management and service excellence across a complex and highly regulated environment. The successful candidate will lead a team of Technical Managers and approximately 55-60 engineers, ensuring … systems that support nationally important banking services. Data centre experience is essential for this position. What You'll Be Doing Leading the operational management of multiple data centres across Peterborough and Corby. Managing Technical Managers and a team of circa 55-60 engineers operating within a 24/ ...

ensure services are designed, delivered, and operated with reliability in mind.Job responsibilitiesSupport the product strategy and delivery of reliability capabilities, including standards, observability, incident practices, automation, and developer experience improvements.Partner with engineers, site reliability engineers, and cross-functional teams to understand problems, gather requirements, and translate ideas into clear … needs, and reliability outcomes.Identify opportunities to improve platform reliability, reduce operational friction, and help teams build and run services confidently.Use data and feedback, including incident trends, service health metrics, adoption data, and stakeholder input, to guide decisions and measure progress.Create clear product materials, including problem statements, user stories, acceptance ...

their team in either Guernsey or Jersey on a full-time, permanent basis. In this pivotal role, you will lead the day-to-day management, governance, and continual improvement of technology services. Reporting to the Senior Manager, Technology, you will ensure that IT services remain reliable, secure, and resilient … aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. You will act as a key link between Technology, business ...

their team in either Guernsey or Jersey on a full-time, permanent basis. In this pivotal role, you will lead the day-to-day management, governance, and continual improvement of technology services. Reporting to the Senior Manager, Technology, you will ensure that IT services remain reliable, secure, and resilient … aligned with business needs, customer expectations, and regulatory requirements. This is a fantastic opportunity for a service-focused technology professional to enhance IT service management practices, drive operational excellence, and contribute to continuous improvement across a complex technology environment. You will act as a key link between Technology, business ...

managed AI/ML platforms) and CI/CD pipelines for accelerated delivery. Implement robust MLOps practices to streamline model deployment, monitoring, and lifecycle management in cloud environments, including data versioning, feature store integration, and data pipeline management.Business Partnership & Solution Architecture: Collaborate closely with business and engineering teams … maintenance of AI-powered applications.Technology & Innovation Leadership: Stay abreast of the latest advancements in application development, system integration, AI/ML technologies, data management platforms, and operational best practices, continuously evaluating and recommending new tools, techniques, and architectural patterns to drive innovation in AI application delivery.Qualifications Bachelor ...

resolutionFollow agreed processes for EUC, change, service desk interaction, CSOC, project DDQS, IVVQP, SDVLA and business engagement.Troubleshooting on service issues and represent EUC at Incident Post Mortem and Change meetings.Monitor EUC systems for up time as needed. Collaborate with other IS teams and business staff contacts to ensure maximum … take notesInternal Company Contacts:IS teams, IS team leaders, IS directors, Thales business managers and staff. Service Desk, EUS, Platforms teams, Network Support, Incident Management, Change Management, Problem Management, CSOCExternal Company Contacts:Thales customers, Technology Vendors, External SuppliersPerson SpecificationQualifications and Training:Bachelor Degree level education/ ...

resolutionFollow agreed processes for EUC, change, service desk interaction, CSOC, project DDQS, IVVQP, SDVLA and business engagement.Troubleshooting on service issues and represent EUC at Incident Post Mortem and Change meetings.Monitor EUC systems for up time as needed. Collaborate with other IS teams and business staff contacts to ensure maximum … take notesInternal Company Contacts:IS teams, IS team leaders, IS directors, Thales business managers and staff. Service Desk, EUS, Platforms teams, Network Support, Incident Management, Change Management, Problem Management, CSOCExternal Company Contacts:Thales customers, Technology Vendors, External SuppliersPerson SpecificationQualifications and Training:Bachelor Degree level education/ ...

control of all day-to-day maintenance activities in cooperation with the Lead Engineer and provide leadership to the site teams, including project management for maintenance related activities. This role is critical to meet Service Level Agreements (SLA’s) and deliver client satisfaction, and when applicable being part … minimize downtime in data center operations. Responsible for contributing to the DC operating efficiency and the implementation of assigned optimization measures. Consult with site management to provide solutions and adhere to SLAs agreed in customer contracts. Ensure site overall appearance and cleanliness, escalating shortfalls when necessary. Proactively indicate ...

services are designed, delivered, and operated with reliability in mind. Job responsibilities Support the product strategy and delivery of reliability capabilities, including standards, observability, incident practices, automation, and developer experience improvements. Partner with engineers, site reliability engineers, and cross‐functional teams to understand problems, gather requirements, and translate ideas … reliability outcomes. Identify opportunities to improve platform reliability, reduce operational friction, and help teams build and run services confidently. Use data and feedback, including incident trends, service health metrics, adoption data, and stakeholder input, to guide decisions and measure progress. Create clear product materials, including problem statements, user stories ...

services are designed, delivered, and operated with reliability in mind. Job responsibilities Support the product strategy and delivery of reliability capabilities, including standards, observability, incident practices, automation, and developer experience improvements. Partner with engineers, site reliability engineers, and cross-functional teams to understand problems, gather requirements, and translate ideas … reliability outcomes. Identify opportunities to improve platform reliability, reduce operational friction, and help teams build and run services confidently. Use data and feedback, including incident trends, service health metrics, adoption data, and stakeholder input, to guide decisions and measure progress. Create clear product materials, including problem statements, user stories ...

services are designed, delivered, and operated with reliability in mind. Job responsibilities Support the product strategy and delivery of reliability capabilities, including standards, observability, incident practices, automation, and developer experience improvements. Partner with engineers, site reliability engineers, and cross-functional teams to understand problems, gather requirements, and translate ideas … reliability outcomes. Identify opportunities to improve platform reliability, reduce operational friction, and help teams build and run services confidently. Use data and feedback, including incident trends, service health metrics, adoption data, and stakeholder input, to guide decisions and measure progress. Create clear product materials, including problem statements, user stories ...

Worldpay seeks an Enterprise Incident Manager Senior to lead the global incident management function, guiding end-to-end lifecycle and executive engagement during major incidents. You will coordinate across technology, operations, product, and business teams to minimize disruption and protect customer experience. The role emphasizes governance, strategic … improvement, and leadership of 24x7 incident management with a focus on resilience and continuous transformation across the enterprise. #J-18808-Ljbffr ...

testing & commissioning. Your primary mission is to embed a world‐class safety culture across our development sites, ensuring all projects are delivered entirely incident-free. What we are looking for A degree educated professional with a proven track record in the delivery of large scale commercial or industrial projects … demonstrate extensive hands‐on experience managing large‐scale build safety for critical infrastructure, or heavy industrial developments. Policy/Project Planning and Risk Management Develop and implement construction EHS policies, project safety plans, and field procedures to ensure compliance with Verne and customer standards. Oversee project hazard analyses, risk ...

StoryIn July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across … global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team ...

pattern.Duties of this role include: Lead and manage the Clinical Systems function, including application specialists and support resources.Ensure effective day‐to‐day operation, support, incident management, and change control for all clinical systems.Ensure high‐quality operational support, incident management, and change delivery across all clinical systems.Oversee … adoptionOperational efficiency and productivitySystem performance, resilience, and availabilityOwn strategic relationships with clinical system suppliers and vendors.Work with Vendor team and be SME lead contract management, supplier performance, and commercial negotiations.Build strong, trusted relationships with senior clinicians, operational leaders, and executive stakeholders.Applicants should meet the following criteria: Significant leadership experience ...