226 to 250 of 737 Incident Management Jobs in the UK

Excellent problem-solving and analytical skills, with attention to detail. Hands-on experience with ITSM tools such as ServiceNow or equivalent platforms. IT Service Management experience across incident management, problem management and change management. Service support/analyst background. Ability to document triage procedures and best More ❯

IP, DHCP, DNS, and network security technologies Experience of Windows-based administration tools such as Active Directory and Group Policy Understanding of ITIL, including incident management, change management, and configuration management Excellent knowledge of Microsoft Office - technical understanding of Azure and Microsoft 365 Experience of using More ❯

consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. Problem Analyst We … have an exciting opportunity for a Problem Analyst to join our growing Service Management team. In this role, you will play a key part in managing problems through their lifecycle, supporting the identification of root causes, reducing the likelihood of recurring issues, and contributing to the continuous improvement of … IT services. You will also work closely with and support Major Incident Management to ensure follow-up actions are effectively addressed and tracked. Key Responsibilities: Manage the Problem Management process from identification through to resolution, ensuring adherence to established procedures and timelines. Work with technical teams and More ❯

focuses on improving process and efficiency. You will be the main point of contact for escalation points of any major issues and own the incident management process (proactively and methodically managing communications and resolutions). To be right for this role, you must have a background in the … house built (ideally C# .Net) trading systems and vendor applications. Team leadership experience – the ability to people manage in a hands-on capacity. Strong incident management practices – a proven track record of managing major technical incidents in a trading/middle office environment. Good experience working with the More ❯

focuses on improving process and efficiency. You will be the main point of contact for escalation points of any major issues and own the incident management process (proactively and methodically managing communications and resolutions). To be right for this role, you must have a background in the … house built (ideally C# .Net) trading systems and vendor applications. Team leadership experience – the ability to people manage in a hands-on capacity. Strong incident management practices – a proven track record of managing major technical incidents in a trading/middle office environment. Good experience working with the More ❯

play a pivotal role in ensuring the University community has practical, safe and secure access to key systems, services and data, delivering security risk management, threat detection, policies, compliance and assurance, and security architecture, addressing current and future needs of the University. Alongside driving the University's implementation of … at pace while setting service and development standards; leading the development and implementation of digital security skills best practices Knowledge and experience with vulnerability management, incident management & response, secure development techniques and approaches; establishing and maintaining clear and measurable Cyber Security strategic plans, budgets and targets Strong More ❯

About incident.io incident.io is an incident management platform that helps companies when things go wrong. Whether they're site outages, data breaches, or functionality issues, incidents happen literally all the time. When they do, we help get the right people in the room, we run and communicate how … enjoy running complex technical sales processes Inquisitive and curious nature where you enjoy continuous learning, including learning from and about prospective customers, our technology, incident management practices, and related domains Strong communication skills and the ability to explain complex topics in a clear, concise manner to technical and More ❯

current monitoring capabilities across environments Design a scalable monitoring strategy aligned with operational goals Explore and integrate AI capabilities to improve efficiency and proactive incident management What we’re looking for: Strong hands-on experience with Dynatrace in complex enterprise environments Proven track record of designing monitoring solutions … and processes Knowledge of service-oriented architectures, cloud environments, and observability best practices Interest or experience in applying AI/ML to monitoring and incident management This is a fantastic opportunity to influence how a major financial institution leverages intelligent observability at scale. More ❯

software and services firm operating as part of State Street and integral to the Alpha product set. Customers include the world's top investment management, wealth management, banking, and insurance firms. Charles River provides an end-to-end SaaS solution automating front and middle office investment management … controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River was acquired by State Street in October 2018. Background: Core activities and needs … on data and support process insight, incorporating feedback and client input. Good domain experience, ideally front office. Providing business/functional support for investment management or trading systems. Role and Responsibilities: Reporting to the SaaS Operations and Support Senior Managing Director EMEA, this role is based in our London More ❯

to make a real impact by ensuring the integrity and resilience of the company’s IT environment against evolving cyber threats. Key Responsibilities: Support incident management and security response efforts, providing expertise to address and resolve security incidents quickly and effectively. Perform regular security checks, including daily, weekly … Security solutions and network security operations. Understanding of security testing principles, including vulnerability scanning, risk identification, and mitigation. Knowledge of security auditing and security incident response processes. Experience with event and log analysis to monitor and assess security risks. Solid understanding of Disaster Recovery (DR) and Business Continuity principles. … global organisation, apply now. Keywords: Information Security Consultant, IT Security Consultant, Cybersecurity Specialist, Microsoft O365 Security, Enterprise Security Jobs, Information Security Leeds, IT Risk Management, Security Incident Response, Vulnerability Management, ISO 27001, GDPR Compliance, Security Awareness, Disaster Recovery and Business Continuity. More ❯

Service Desk/Incident Manager Target Start Date: ASAP Target End Date: 31/03/2026 Rate: DAY £480 Inside per day Location of role: Corsham , Fully on site Clearance Required: SC OR DV Working Pattern (Mon-Fri, Shifts, on-call): MON-FRI We are seeking an experienced … a well-established Level 4 Service Desk .This position is for an experienced and well-versed Service Desk Manager with extensive knowledge of the Incident and Major Incident Lifecyle. You will have oversight of a team of highly experienced and technical engineers who will be supporting you to … manage the capability at the top tier of incident support to an Operational focussed user base. Within this role it will be your job to enhance the reputation of this Service Desk to the wider community, including the development of best processes, practices and procedures in line with the More ❯

/life safety equipment within the data center is operating within contract parameters within third party Colocation facilities. Often this will be including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting. Key job responsibilities The DCEO Engineer will be responsible … for Data Center Engineering Operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting. Responsibilities may include: Responsible for the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed … procedures & local legislation. Establish performance benchmarks, conduct analyses, and prepare reports on all aspects of the critical facility infrastructure operations and maintenance. Generate change management requests & incident management tickets for DCEO activities. Work with DCO managers (IT) and other business leaders to coordinate projects, manage capacity, and More ❯

of the Service Leadership Team (SLT), and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead daily operations, maintenance, and upgrades of critical business systems, ensuring 99%+ availability and optimal performance. Incident Management: Oversee major and … standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation: Define, embed, and continuously improve SLA frameworks to ensure business … aligned performance measurement and accountability Change Management: Drive system change initiatives to maximise adoption, minimise disruption, and support a culture of continuous improvement. Project Leadership: Lead system-related projects and workstreams, including upgrades, migrations, and new implementations, ensuring delivery to time, scope, and quality. Stakeholder Management: Engage and More ❯

of the Service Leadership Team (SLT), and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead daily operations, maintenance, and upgrades of critical business systems, ensuring 99%+ availability and optimal performance. Incident Management: Oversee major and … standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation: Define, embed, and continuously improve SLA frameworks to ensure business … aligned performance measurement and accountability Change Management: Drive system change initiatives to maximise adoption, minimise disruption, and support a culture of continuous improvement. Project Leadership: Lead system-related projects and workstreams, including upgrades, migrations, and new implementations, ensuring delivery to time, scope, and quality. Stakeholder Management: Engage and More ❯

represent information security being able to interpret technical design and how information security best practices should be applied. Also be able to lead with incident management investigations and conduct risk and vulnerability assessments where appropriate. Key Accountabilities & Responsibilities Role Accountabilities Conduct risk and vulnerability assessments to identify and … information security within projects ensure best practice is adhered to. Coordinate across departments to ensure risk is managed through compressive security measures and polices Incident response and management – lead and participate in complex incident investigations Develop and maintain cyber incident response plans and playbooks. Conduct post … incident reviews and implement lessons learnt to improve the organisation’s security posture Requirements: Either Technical Operations Security experience with an interest to work within a governance role or experience working in a Security Governance role Ability to assess system controls based on a documented standard Will be able More ❯

Desk Team are responsible for providing the First Line IT Support service for approved IT services and systems. Phone-based, they are responsible for management and escalation of all incoming service requests and fault tickets in accordance with global Service Desk procedures. They will contribute to the successful deployment … the overall IT strategy within the business. As an Analyst, we expect this individual to be familiar with service desk working practices such as incident and problem management in addition to request fulfillment. Hours: 08:00 a.m. to 6:00 p.m. with flexibility in accordance with the needs … of the business. (37.5 hour week on a rotational shift basis) Responsibilities Provision of excellent first line support for incident, problem and request management in accordance with documented processes Resolution of all appropriate Service Desk tickets and associated customer expectation management Effective and proactive communication of problems More ❯

services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem … Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. More ❯

services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost … impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem … Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. More ❯

to help them resolve tickets the same day (preferably the same hour). Log tickets for the customer and ensure you are following the Incident Management process every time – “if it’s not in the ticket, it didn’t happen”. Maintain ticket Q so all tickets include … standard is to avoid having tickets older than 2 weeks that do not have a full plan of action to move to resolution. Change Management – Ensure that you always log a change in accordance with our change management process to fix a fault or satisfy a work request. … the customer every 30 minutes. React to monitoring alerts as soon as they are raised and work with Service Desk colleagues to ensure the incident is resolved as quickly as possible and to ensure we do not receive the alert again. Keep Knowledge Base updated so that others can More ❯

to help them resolve tickets the same day (preferably the same hour). Log tickets for the customer and ensure you are following the Incident Management process every time – “if it’s not in the ticket, it didn’t happen”. Maintain ticket Q so all tickets include … standard is to avoid having tickets older than 2 weeks that do not have a full plan of action to move to resolution. Change Management – Ensure that you always log a change in accordance with our change management process to fix a fault or satisfy a work request. … the customer every 30 minutes. React to monitoring alerts as soon as they are raised and work with Service Desk colleagues to ensure the incident is resolved as quickly as possible and to ensure we do not receive the alert again. Keep Knowledge Base updated so that others can More ❯

expertise is VIRTUS' greatest strength. Job Summary Reporting to Senior Director of Operations, the primary function of the role is to provide leadership, direction, management and oversight on the day-to-day operations of the VIRTUS Data Centres facilities operations. This includes ensuring the safety, reliability, efficiency, and operational … Continuous Improvement: Champion the implementation of innovative practices, processes, and technologies to drive improvements in service delivery, operational efficiency, and customer satisfaction. Strategic Financial Management: You will have comprehensive control over the operational and capital expenditure, managing a significant budget with a keen eye on cost optimisation without compromising … Drive initiatives aimed at enhancing operational capabilities, streamlining processes, and implementing state-of-the-art solutions to bolster efficiency and service quality. Performance & SLA Management: Ensure that all data centres facilities operations consistently meet or exceed their 100% uptime SLA and operations goals. Address performance and goals challenges promptly More ❯

Services Pty Ltd The Data Center Engineering Operations Trainee will be responsible for Data Center Engineering Operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management and metric reporting. This position is for a 6 month fixed term … hire with a possibility to become a full time role. Responsibilities Assist the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation. Maintain performance benchmarks, conduct analyses & prepare reports on all aspects of the critical … facility infrastructure operations & maintenance. Generate Change Management requests & Incident Management tickets for DCEO as directed. Learn and contribute to documentation relevant to business & facility operations. Assist with the installation of the racks and the provision of power/cooling within its constraints. Be involved with the routine More ❯

and incidents, ensuring they are resolved efficiently within agreed SLAs. Maintain detailed records of investigations and resolutions for reporting and analysis. Participation in problem management & major incident management, as required. Collaboration & Stakeholder Engagement Work closely with cross-functional teams to ensure effective resolution of cases and incidents. … cases and incidents. Generate reports and insights on recurring issues, trends, and areas for improvement. Support audits and compliance reviews related to case and incident Management. Proactive Learning & Knowledge Management Continuously identify and analyse potential issues and emerging trends mitigating risks proactively. Must have: Proficiency in using ITSM More ❯

and incidents, ensuring they are resolved efficiently within agreed SLAs. Maintain detailed records of investigations and resolutions for reporting and analysis. Participation in problem management & major incident management, as required. Collaboration & Stakeholder Engagement Work closely with cross-functional teams to ensure effective resolution of cases and incidents. … cases and incidents. Generate reports and insights on recurring issues, trends, and areas for improvement. Support audits and compliance reviews related to case and incident Management. Proactive Learning & Knowledge Management Continuously identify and analyse potential issues and emerging trends mitigating risks proactively. Must have: Proficiency in using ITSM More ❯

cause of recurring incidents Collaborate with technical teams to gather and analyse data, logs, and performance metrics to address root cause Work closely with incident management, change management, and service desk teams to ensure seamless problem resolution Coordinate with cross-functional teams to devise and implement permanent … workarounds for identified problems Maintain comprehensive documentation of all identified problems, RCA findings, and resolution activities Prepare and present detailed problem reports to senior management and stakeholders Track and monitor problem management metrics to identify trends and areas for improvement Lead initiatives to improve system reliability, performance, and … identify and address root cause Create technical documentation Producing Weekly/Monthly/Quarterly reporting if required Attend customer calls to represent the Problem Management function Identify scope for or items for inclusion in service improvement plans What we are looking for: Demonstrable experience in a third line or More ❯