226 to 250 of 469 Incident Management Jobs in the UK

outcomes align with organisational goals. To be considered you need to have experience in the following: Strong knowledge of Agile methodologies and DevSecOps principles. Excellent communication, organisation, and stakeholder management skills. Familiarity with project management tools (e.g., Jira, Confluence) and incident management systems. Ability to work in a fast-paced, dynamic environment while supporting a high More ❯

do the heavy lifting About the role Engineering Managers at Lendable are a unique group of amazing humans that combe strategic insight, hands-on technical leadership, and strong people management to shape and evolve our engineering teams. They operate at the convergence of business goals, technical execution, and team coaching, ensuring that every project and process aligns seamlessly with … and senior engineers to make strategic trade-offs between short-term deliverables and long-term technical investments. Ensure high-quality output by establishing best practices in quality assurance and incident management, tracking metrics such as uptime and incident reduction in the team's area. Facilitate cross-team collaboration to align on shared objectives and integrated roadmaps, ensuring … experience in skills assessment, cross-training, and fostering a continuous learning and improvement culture. Ability to strategically guide technical decisions without being a blocker, with familiarity in technical debt management, architectural planning, and quality assurance best practices. Exceptional communication and collaboration skills, with experience facilitating joint planning and maintaining alignment across multiple teams and stakeholders. Proficiency in managing incidents More ❯

problems independently and effectively, often under time or business pressures in the short term. 3. Experience in working with external suppliers of support and services, effectively communicating, and negotiating incident resolution, influencing the delivery of project work, by building and maintaining strong working relationships. During the interview, candidates will be assessed on all of the essential criteria shown in … with colleagues. You will also work closely with business teams to ensure that business services are up to-date and always available. You will work collaboratively to ensure the incident, request, problem, change and release processes are managed and adhered to, dealing with and working with colleagues to resolve incidents and requests, escalating to the appropriate support teams and … third-party suppliers, as necessary. You will project manage and co-ordinate new technology solutions & upgrades and implement best practice ITIL service management and agile procedures, embedding them within our operational services . Role and Responsibilities Supporting IT Services Act as support and administration of database services, work to ensure services are always available to the public and internal More ❯

maintain cloud-based infrastructure using AWS and Terraform. - Implement and enhance infrastructure-as-code (IaC) practices using Terraform to ensure reproducibility and scalability of infrastructure components. 2. Monitoring and Incident Management: - Develop and maintain monitoring solutions to proactively identify performance bottlenecks, system outages, and other potential issues. - Participate in incident response and root cause analysis efforts to … Security and Compliance: - Collaborate with security teams to implement best practices for securing cloud infrastructure and services. - Ensure compliance with relevant industry standards and regulations. 6. Deployment and Release Management: - Support CI/CD pipelines for application deployments and updates. - Contribute to the design and implementation of deployment strategies that promote zero-downtime releases. 7. Documentation and Knowledge Sharing … Maintain clear and up-to-date documentation for infrastructure configurations, processes, and incident resolution procedures. - Participate in knowledge sharing with team members to enhance overall expertise and skill sets. Requirements: 1. Education and Experience: - Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience). - Proven experience as a Site Reliability Engineer or similar More ❯

Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concept Familiarity with tools & practices of the trade such as incident management, knowledgebase, defect & escalation management Excellent communication skills (verbal and written) Code debugging and troubleshooting Network and Operating System debugging skills Due to the volume of applications More ❯

You'll be hands-on, designing, implementing, and managing top-notch security solutions across all our cloud environments. You'll also play a key part in developing our vulnerability management program, working closely with our operational support, infrastructure, and development teams. Plus, you'll be right in the thick of security event monitoring, threat intelligence, and incident management … policy, standards, and guidelines. Threat Intelligence: You'll monitor and apply current and emerging threat intelligence, using tools like Google Threat Intelligence to proactively spot and tackle digital threats. Incident Response: You'll actively monitor for security incidents and jump into action with our incident response teams to contain, investigate, and prevent future security hiccups. Defining Controls: You … WAF, anti-virus, and O365 compliance & security centre . Familiarity with NIST (CSF Framework 2.0), ISO 27001, PCI-DSS, and GDPR . Experience operating and managing SIEM solutions , vulnerability management tools, and secure configuration tooling. Ability to use PowerShell and Python scripting for security automation. Experience working in or with agile and/or SecOps oriented teams . A More ❯

Experts to join a high-performing team on a long-term contract. This role will focus on delivering advanced observability solutions, enabling predictive analytics, business impact insights, and proactive incident management across enterprise environments. Job Responsibilities/Objectives: As a Splunk ITSI Expert, you will be responsible for the design, development, and optimisation of Observability Level 4 capabilities … to improve operational efficiency and service reliability. Designing and implementing Observability Level 4 solutions, covering event management, metrics, logs, traces, time series topology, and AI/ML model integration. Building and maintaining comprehensive dashboards, alerts, and root cause analysis frameworks. Conducting business impact analysis and delivering predictive and preventative insights for IT services. Integrating observability tools and data with … Proven experience in delivering Observability Level 4 solutions. Deep expertise with the Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM frameworks (ITIL, ServiceNow) and service management processes. Solid knowledge of network, server, and application infrastructure. Excellent analytical and problem-solving abilities. Strong communication skills with the ability to translate technical details into business language. Desirable More ❯

Experts to join a high-performing team on a long-term contract. This role will focus on delivering advanced observability solutions, enabling predictive analytics, business impact insights, and proactive incident management across enterprise environments. Job Responsibilities/Objectives: As a Splunk ITSI Expert, you will be responsible for the design, development, and optimisation of Observability Level 4 capabilities … to improve operational efficiency and service reliability. Designing and implementing Observability Level 4 solutions, covering event management, metrics, logs, traces, time series topology, and AI/ML model integration. Building and maintaining comprehensive dashboards, alerts, and root cause analysis frameworks. Conducting business impact analysis and delivering predictive and preventative insights for IT services. Integrating observability tools and data with … Proven experience in delivering Observability Level 4 solutions. Deep expertise with the Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM frameworks (ITIL, ServiceNow) and service management processes. Solid knowledge of network, server, and application infrastructure. Excellent analytical and problem-solving abilities. Strong communication skills with the ability to translate technical details into business language. Desirable More ❯

You'll help address and restore live service on our Pega Cloud estate, spot trends and repeat incidents, taking actions to remove inefficiencies within our Pega applications to prevent incident recurrence and optimise the application experience for our colleagues. Experience of PDC is a must, along with alerting toolsets such as Nexthink and Dynatrace. What you'll do Troubleshoot … and restores live Pega incidents. Works with TRMs and Incident Management on fast-paced, high severity incidents. Identifies root cause and actively owns problem records through to resolution for a permanent fix to prevent incident recurrence. Reacts accordingly to urgent production issues and proactively engages with TRMs and other Pega Run Engineers to ensure quality of service. … on our Pega Cloud estate to drive quality of production implementations and to ensure guardrails are met. Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems. Suggests improvements and crafts a plan for a small part of a change management program with input from technical experts. Why Lloyds Banking Group We're on More ❯

exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides … both internal and external client base. • Support business users offering second- and third-line support. • Knowledge of scripting language (PowerShell, Python ). • Manage new system analysis and implementation. • Provide incident management per ITIL standards. • Liaison between technology department and business groups to communicate system changes. • Manage process and trading system documentation in existing template; produce and regularly maintain … an environment with changing expectations • Proven ability to show a proactiveness in picking up issues and improving existing processes • Process-driven and systematic mindset • Experience with ITIL and change management processes • Excellent documentation, communication, and organizational skills • Ability to build strong relationships with Application Development teams and business sponsors • General front-to-back knowledge of the flow for trading More ❯

project in a production support role. Familiarity with regulatory requirements and compliance in financial markets. SKILLS AND EXPERIENCE Functional/Technical Competencies: Essential Strong technical skills in system monitoring, incident management, and performance tuning. Excellent problem-solving abilities and the capacity to lead incident resolution efforts. Effective communication skills to provide technical support and guidance to system More ❯

Description Provide outstanding customer service via phone and our ticketing system Triage incoming tickets and prioritise effectively Resolve incidents and service requests Learn and practise key IT processes including incident management, change control, and major incident response Work alongside experienced engineers and specialists to support our customers Key Details Vacancy Title Waterstons - Digital and Technology Solutions Professional More ❯

turbines will generate enough electricity to power almost half the homes in Scotland. Summary of Assignment: As Package Manager Operations & Maintenance, you will lead the establishment and ongoing management of operations and maintenance activities for the new Inch Cape offshore wind farm in Scotland. This is a unique opportunity to design, build, and implement the operations, maintenance, and asset … management organisation, systems, and processes from the ground up. Once established, you will be responsible for ensuring the safe, efficient, and cost-effective operation of the wind farm. This role offers a unique opportunity to shape and build the O&M team, culture, and strategy to maximise the long-term performance of a flagship renewable energy project. Type of …/handover into operational readiness Specify, procure, and implement IT/OT systems for O&M (e.g., CMMS, SCADA, condition monitoring, data analytics) Develop spare parts, tools, and warehouse management systems Work with project stakeholders to implement the emergency response and incident management framework for offshore operations Establish and manage contracts for key services (e.g., vessels, port More ❯

You will be responsible for the development, implementation, and continuous improvement of diagnostic workflows, ensuring compliance with national standards and contributing to the advancement of genomic medicine. Leadership and Management Lead a defined section or function within the SWGLH Bioinformatics service. Oversee service delivery, ensuring accuracy, timeliness, and adherence to quality standards. Manage staff performance, training, and development, including … pipelines and tools for NGS and other technologies. Collaborate with IT teams to ensure robust infrastructure and software support. Lead on the integration of bioinformatics systems with Laboratory Information Management Systems (LIMS). Ensure compliance with ISO15189:2022 standards and support UKAS accreditation processes. Quality and Governance Write and maintain Standard Operating Procedures (SOPs) for bioinformatics processes. Lead internal … and external quality assurance activities. Maintain rigorous documentation and audit trails for all bioinformatics workflows. Support incident management, root cause analysis, and continuous quality improvement. Education and Training Deliver training and mentorship to staff and students in bioinformatics. Assess and support STP trainees through formal evaluations and feedback. Maintain HCPC registration and a portfolio of Continuing Professional Development More ❯

Account Management Specialist 12 Month Contract £250 - £300 per day Inside IR35 City of London Hybrid 2 days on-site Our client is hiring for a motivated Account Management Specialist to join a fast-paced FinTech Partnerships team inLondon. In this role, youll have the opportunity to shape the future of payment solutions by working closely with some … operations for key partner accounts, providing insights through regular reporting and recommending enhancements to commercial processes. Take ownership of a secondary task within the FinTech Partnerships team, such as incident management, CRM administration and optimisation, or stakeholder management and knowledge sharing. What You Bring: 3+ years of experience, or equivalent, in a similar role (e.g., Key Account … Management, Sales, Business Development), ideally within the fintech or payments industry. Prior experience working with or within banks, EMIs, PSPs, or fintech companies. Strong analytical, communication, and project management skills, with the ability to drive improvements and influence stakeholders at various levels. Apply now to be considered. More ❯

support role, ideally within an applications or software support environment Familiarity with ServiceNow ITSM Strong organisational and communication skills (verbal and written) Excellent understanding of support ticketing systems and incident management practices Proven ability to troubleshoot and resolve issues independently, or escalate appropriately A collaborative mindset, comfortable working in a dynamic, fast-paced environment Knowledge of AWS, Datadog … Splunk (VictorOps) Familiarity with ITIL processes (or similar support frameworks) Experience working within regulated environments Experience with KPI/Dashboard reporting and maintaining activity reports Proven ability to manage incident handovers effectively Microsoft, CompTIA, or other technical certifications (desirable) A continuous improvement mindset and a passion for delivering excellent user experiences The Perks: 25 Days Holiday, with the option More ❯

in regulated environments) Strong technical background with Microsoft stack (.NET Core, C#, SQL, etc.) Familiarity with modern cloud platforms and observability tools (e.g. Dynatrace, Azure App Insights) Confident in incident management, stakeholder engagement, and service governance Knowledge of ITIL and a continuous improvement mindset Excellent communication and team management skills Interested in making a real impact in More ❯

in close partnership with our application support DevOps Labs to deliver deep insights using observability platforms such as Splunk and Dynatrace. Your responsibilities will involve providing direct support for incident response, root cause analysis, performance optimization, and system performance improvement! About us If you think all banks are the same, you'd be wrong. We're an innovative, fast … analysis using advanced technology. Analysis & Reporting: Conduct proactive analysis on system performance, availability and failures. Generate regular reports for senior stakeholders, summarising trends, anomalies and improvement opportunities. Support post-incident reviews with data driven insights. Tooling and Scripting: Develop scripts to automate data extraction, transformation and alert generation. Integrate observability tools with CI/CD pipelines and operational workflows. … Communication Skills - Clear verbal and written communication to interact with senior management, colleagues and support teams. Experience working in an Incident Management environment. And any experience of these would be really useful Familiarity with infrastructure, application architecture and cloud monitoring (AWS. GCP, Azure, OCP). About working for us Our focus is to ensure we're inclusive More ❯

decisions and careful controls that distinguish us in both banking and technology. Across all of the business areas you support, you will lead the way in real-time risk management by ensuring key risk indicators are well-defined and understood, incidents are managed, MI and reporting packs are created, and risk & control assessments are completed. We are looking for … troubleshooting to help resolve incidents, issues and/or regulatory requests quickly and within the correct boundaries You can demonstrate experience in leading Risk & Control Assessments, Control Development, Assurance, Incident Management and Issue & Action Management You have experience in data and technology risk areas including a good understanding of GDPR, PECR and evolving considerations for AI and More ❯

decisions and careful controls that distinguish us in both banking and technology. Across all of the business areas you support, you will lead the way in real-time risk management by ensuring key risk indicators are well-defined and understood, incidents are managed, MI and reporting packs are created, and risk & control assessments are completed. We are looking for … troubleshooting to help resolve incidents, issues and/or regulatory requests quickly and within the correct boundaries You can demonstrate experience in leading Risk & Control Assessments, Control Development, Assurance, Incident Management and Issue & Action Management You have experience in data and technology risk areas including a good understanding of GDPR, PECR and evolving considerations for AI and More ❯

practices and automated threat responses. Review of actual or potential security breaches and vulnerabilities and oversight of prompt and thorough investigations, including recommending actions and appropriate control improvements. Line management of the assigned team members, ensuring their skills and capabilities meet the current and future needs of the Society. Oversight of security requirements for all Technology Services (including infrastructure … audio-visual services, end-user computing, enterprise applications, facilities and communications services) through planning, installation, maintenance, and acceptance of network components and services processes. Lead and deliver implementation and management of network security measures including access control, authentication, encryption and intrusion detection/prevention. Manage large-scale identity and access management initiatives and oversee the integration of identity … and access management services with new technologies. Working with the SecOps and SOC teams to develop, continuously improve, maintain and regularly test incident management policy and procedures. Ensuring security operations controls and processes adhere to relevant laws and standards including GDPR, Data Protection Act, Cyber Essentials, PCI DSS. Identify, assess and clearly communicate risks in the domains More ❯

Job Description Job Purpose The ICE Cybersecurity Digital Forensics and Incident Response (DFIR) team is responsible for defending critical financial infrastructure from Global Cyber threats. We leverage an evolving arsenal of controls that require technical proficiency as well as tenacity, professionalism, and strong communication skills. Responsibilities Security Analytics - Efficiently distill actionable information from large data sets for reporting, hunting … and anomaly detection Incident Management - Detect, document, investigate, and resolve security incidents in an efficient manner Endpoint Forensics - Construct meaningful incident timelines from forensic artifact analysis Counter Measures - Ability to design and implement preventative and corrective controls to counteract emerging threats Proactive Threat Hunting - Develop and execute focused plans to discover advanced threats that evade traditional security More ❯

and European offices, ensuring exceptional service standards, strong client relationships, and continuous operational improvement. This is a hands-on leadership role that blends service delivery expertise, ITIL-driven process management, and people leadership. Key responsibilities of the role: Lead and manage support teams, driving a culture of accountability, collaboration, and innovation. Oversee ITIL-based service delivery, ensuring SLA/… KPI targets are consistently met. Manage Jira Service Desk operations, incident resolution, and root cause analysis. Build insightful Power BI dashboards to track and report on service performance. Act as the primary point of contact for service-related issues, managing client relationships and expectations. Ensure compliance with ISO 27001 standards and develop risk mitigation strategies. Drive continuous improvement initiatives … to optimise processes and enhance customer satisfaction. Experience required: 5+ years’ experience in service delivery management in SaaS, cloud, or enterprise software environments. Strong expertise in ITIL processes, incident management, and RCA. Proficient in Jira Service Desk, Power BI, and familiar with ISO 27001 frameworks. Excellent communicator with proven stakeholder management and team leadership skills. Holds More ❯

success factors All audits of resolved incidents are carried out. All incidents have the latest up to date information and Taskings are relevant and being progressed. Ensure that the incident record is kept up to date throughout the incident lifecycle. Responsible for all incidents within the incident management solution. Tickets owned are notified/escalated as More ❯

success factors All audits of resolved incidents are carried out. All incidents have the latest up to date information and Taskings are relevant and being progressed. Ensure that the incident record is kept up to date throughout the incident lifecycle. Responsible for all incidents within the incident management solution. Tickets owned are notified/escalated as More ❯