26 to 50 of 480 Incident Management Jobs in the UK

senior operational representative, providing leadership, coordination and decision-making across major incidents, service-impacting events and operational activities. This role combines operational leadership, stakeholder management and service management expertise. You will work closely with customer stakeholders, suppliers and Computacenter technical teams to ensure appropriate prioritisation, effective incident … services. The successful candidate will bring strong operational leadership experience within a complex IT environment, combined with a broad understanding of enterprise infrastructure, service management and operational governance. What you'll doActing as Computacenter's primary operational representative within the customer Command Centre. Leading the operational response to major ...

week We are looking for an experienced Cyber Security Engineer SME to join a growing cyber security team, taking ownership of the operational management, engineering and lifecycle maintenance of a broad range of enterprise security tools. This is a hands-on engineering role suited to someone with strong cyber … ongoing evolution of the organisation's cyber security capabilities. Key ResponsibilitiesCyber Security Tooling: Manage the day-to-day operation, maintenance, configuration and lifecycle management of multiple enterprise cyber security platforms. Red Team & Forensics: Support the operation and maintenance of red team tools, digital forensic solutions, EDR platforms, threat monitoring ...

week We are looking for an experienced Cyber Security Engineer SME to join a growing cyber security team, taking ownership of the operational management, engineering and lifecycle maintenance of a broad range of enterprise security tools. This is a hands-on engineering role suited to someone with strong cyber … ongoing evolution of the organisation's cyber security capabilities. Key Responsibilities Cyber Security Tooling: Manage the day-to-day operation, maintenance, configuration and lifecycle management of multiple enterprise cyber security platforms. Red Team & Forensics: Support the operation and maintenance of red team tools, digital forensic solutions, EDR platforms, threat ...

Your roleThe Incident & Reliability Coordinator acts as the link between operations and regional and global teams, enabling operations to focus on incident resolution. This role ensures clear communication and adherence to KPIs such as response time, resolution, and report delivery by the local teams. What you'll doIncident … Problem ManagementThe Incident Reliability Coordinator ensures that every site within the appointed Subregion executes incident and problem management consistently, accurately, and within SLA. Responsibilities include: Ensure all incidents are managed in accordance with the Global Incident Management Process, with no deviation in structure, communication ...

party risk reviews and governance activities, ensuring alignment with the Firm's ISMS, risk framework, policies and applicable standards. They will support the effective management of information security risks, strengthen compliance and assurance processes, and promote consistent governance across the Firm's technology environment, suppliers and integrations. Main responsibilities … information security audits, control assessments and compliance reviews across technology, business processes and third parties. Assess control design and operating effectiveness across access management, change management, IT operations, cloud, network and endpoint security, secure development, incident management, resilience and supplier management. Define audit scope, testing ...

people, customers and partnersAbout the roleLeads Node4's Network Operations Centre, acting as the Derby control tower for 24*7 monitoring and incident response. Accountable for day-to-day NOC performance, team leadership, and continuous improvement across both onshore and offshore NOC teams. Ensures proactive detection, disciplined incident management, and consistent service outcomes aligned with the practice's service strategy. Works closely with Reactive Support, Network Delivery, and Architecture to reduce incident demand and improve end‐to‐end service outcomes. Oversees the safe execution of pre-approved out-of-hours maintenance changes ...

looking for support from an exrternal consultant to help implement and configure. Experience Required: Experience in Admin, Configuration & Development related activities in ServiceNow - Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset management, CMDB, Service Requests, SLM & Virtual Agent. Experience with ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe … service portfolio, ensuring the reliable, effective and customer-focused delivery of technology services across the organisation. Working as part of the ICT management team, you will collaborate with internal teams, suppliers, project teams and stakeholders to ensure ICT services meet operational requirements and support organisational priorities. You will play ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe … service portfolio, ensuring the reliable, effective and customer-focused delivery of technology services across the organisation. Working as part of the ICT management team, you will collaborate with internal teams, suppliers, project teams and stakeholders to ensure ICT services meet operational requirements and support organisational priorities. You will play ...

onsite, with support for additional days as needed during major incidents. Position Overview As the Vulnerability Manager, you will lead the organisation's vulnerability management and cyber risk reduction activities across NSOIT(D) products and services. You'll own the vulnerability management framework, coordinate discovery and remediation efforts … provide vital incident support for significant cyber security events. Your expertise will help strengthen cybersecurity postures within a demanding MOD environment, ensuring compliance and high standards of security. Key Responsibilities Vulnerability Management & Cyber Risk Reduction: Take ownership of the vulnerability management framework, policies, and standards. Coordinate discovery ...

will lead a central function of approximately 45 engineers responsible for Federated InfraOps, Core Infrastructure, Datastores, Service Desk operations, and near 24/7 incident support. This is a leadership role, not a technical-authority role. You will be accountable for the organisational capability, service delivery, operating model, budget … Engineering leadership. People Leadership & Organisational CapabilityYou will lead a distributed organisation spanning the UK, US, India, and third-party partners. Responsibilities include: Line management and development of InfraOps managers and team leaders. Workforce planning, succession planning, and organisational design. Recruitment, skills development, career frameworks, and talent growth across ...

Cleared Major Incident & Problem Manager 6 Months initially 2 Days per week in Reading £Market Rate (Inside IR35) My client, a large defence based organisation are looking for a Major Incident & Problem Manager to take ownership of critical incident response and problem management within a complex … central point of coordination during major service disruptions, leading technical teams, suppliers and business stakeholders to restore services as quickly as possible. Alongside incident management, you will drive structured root-cause investigations, identify recurring issues and ensure lessons learned translate into meaningful service improvements. This role requires ...

Assessment & Qualifications DeliveryLocation: Manchester or Rotherham – HybridJob Level: IC20 (Specialist)This role aligns with positions typically advertised in the external market as IT Service Management Specialist, IT Service Delivery Analyst or IT Service Management AnalystAbout PearsonAt Pearson, we add life to a lifetime of learning so everyone … technology platforms to deliver more scalable, resilient and cost-effective services. About the RoleWe're looking for a proactive, adaptable and customer-focused Service Management Specialist to join our Assessment & Qualifications Delivery team. This is an exciting opportunity to play an important role in supporting the technology services behind ...

Assessment & Qualifications DeliveryLocation: Manchester or Rotherham – HybridJob Level: IC20 (Specialist)This role aligns with positions typically advertised in the external market as IT Service Management Specialist, IT Service Delivery Analyst or IT Service Management AnalystAbout PearsonAt Pearson, we add life to a lifetime of learning so everyone … technology platforms to deliver more scalable, resilient and cost-effective services. About the RoleWe're looking for a proactive, adaptable and customer-focused Service Management Specialist to join our Assessment & Qualifications Delivery team. This is an exciting opportunity to play an important role in supporting the technology services behind ...

multiple concurrent activities, ensure priorities are clear, and mobilise the right people and resources when major incidents arise. This is not a traditional project management position. We're looking for someone who can take ownership, make decisions under pressure and keep people focused and organised when the stakes … challenging, bringing clarity to uncertainty and ensuring teams remain focused on the right outcomes. You'll ideally bring: Proven experience in operational leadership, crisis management, incident coordination or running a complex technical or security-focused function. Strong organisational and resource management skills, with the ability to oversee ...

multiple concurrent activities, ensure priorities are clear, and mobilise the right people and resources when major incidents arise. This is not a traditional project management position. We're looking for someone who can take ownership, make decisions under pressure and keep people focused and organised when the stakes … challenging, bringing clarity to uncertainty and ensuring teams remain focused on the right outcomes. You'll ideally bring: Proven experience in operational leadership, crisis management, incident coordination or running a complex technical or security-focused function. Strong organisational and resource management skills, with the ability to oversee ...

wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent … knowledge articles that improve service quality and support efficiency. Identify recurring issues and trends, contributing to continuous service improvement initiatives. Support wider IT Service Management activities, including Incident Management, Request Fulfilment, Change Management, Major Incident Management, and Problem Management. Essential and Desirable Criteria Essential ...

wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent … knowledge articles that improve service quality and support efficiency. Identify recurring issues and trends, contributing to continuous service improvement initiatives. Support wider IT Service Management activities, including Incident Management, Request Fulfilment, Change Management, Major Incident Management, and Problem Management. Essential and Desirable Criteria Essential ...

program level, assessing potential impacts on existing products. Write Implementation Plans: Develop comprehensive technical implementation plans to guide the development and deployment process. Incident Management: Lead incident resolution efforts from a technical standpoint, working closely with incident management teams to ensure quick and effective resolution. … implement preventative measures. Technical Communication: Liaise with the Release Working Group to communicate upcoming changes impacting other teams or releases. Team and Stakeholder Management Team Management: Lead, mentor, and support a team of engineers, ensuring high morale and productivity while fostering a culture of collaboration and excellence. Stakeholder ...

will be responsible for supporting enterprise data centre operations, remote office infrastructure, physical server platforms, structured cabling, power and cooling coordination, asset lifecycle management, and infrastructure resiliency. This is a unique opportunity to join a growing Infrastructure Engineering team responsible for maintaining highly available, secure, and scalable technology platforms … teams, and external vendors for data center activities. Maintain accurate rack elevations, cabling documentation, power mappings, asset inventory, and operational records. Support hardware lifecycle management, including procurement coordination, deployment, refresh, warranty tracking, maintenance, and retirement. Perform hardware troubleshooting for physical servers, rack-mounted devices, PDUs, cabling, and connectivity issues. ...

seeking a Teamcenter Application Support & Incident Analyst to support the day-to-day operation, triage, investigation and resolution of incidents relating to the Teamcenter PLM environment. The role will work closely with engineering, IT, business users, and third-party support partners to ensure issues are assessed, prioritised, investigated … resolved efficiently, while maintaining strong user communication throughout the incident lifecycle. The ideal candidate will have hands-on experience supporting Teamcenter in a production environment. Experience within the Aerospace & Defence sector would be beneficial, though this is not essential. Key Responsibilities Triage and manage incidents, service requests, and application ...

traditional relationship and service-led banking powered by modern technology. Job PurposeSupport the Bank's operational cyber security capability through cyber security monitoring, incident response coordination, vulnerability management, supplier assurance and operational reporting activities. To place the interests of customers at the centre of all activities … threat monitoring providers. Coordinate cyber security alerts, incidents and escalations, ensuring actions, decisions and outcomes are appropriately recorded and tracked. Act as Incident Coordinator during cyber security incidents, supporting incident management, communications, action tracking and post-incident activities. Maintain incident, vulnerability, threat intelligence and operational ...

analytics and business teams. The role works heavily in conjunction with Burberry's operational support partner, who is responsible for 24/7 operational management and routine "keep the lights on" activity. The Data Platform Engineer provides Burberry-side technical ownership, assurance and escalation support, ensuring the partner … security controls, monitoring, change activity and operational documentation are robust, supportable and aligned to Burberry technology standards. Works with the operational support partner on incident, problem, change, release, security fix and service management activity, recognising that updates and platform lifecycle activity are managed within the constraints of SaaS ...

directly. About the job you’re considering The SIAM Service Request Lead is accountable for leading and governing the end-to-end Service Request Management process across a complex multi-supplier environment. The role is responsible for ensuring that service requests are managed effectively, fulfilled within agreed service levels … performance, managing supplier accountability, identifying risks and opportunities, and implementing improvements to enhance efficiency and effectiveness. Through strong governance, stakeholder engagement, supplier performance management, and continual service improvement, the Service Request Lead ensures the delivery of a seamless and customer-focused request fulfilment service. The role contributes ...

strong background within a recognised consultancy or professional services firm is therefore important. The role You will: Lead complex operational resilience and crisis management engagements across Financial Services Advise senior executives and boards on resilience strategy, regulation and investment Design and deliver large-scale resilience transformation programmes Lead scenario … testing, simulations and crisis exercises Assess technology, cloud, third-party and operational resilience Support clients with crisis and incident management frameworks Manage engagement scope, budgets, contracts, delivery risk and project teams Build trusted relationships across a portfolio of major Financial Services clients Identify opportunities to expand accounts ...