251 to 275 of 737 Incident Management Jobs in the UK

Services Pty Ltd The Data Center Engineering Operations Trainee will be responsible for Data Center Engineering Operations within an Amazon Data Center including risk management and mitigation, corrective and preventative maintenance of critical infrastructure, vendor management, and metric reporting. This position is for a 6 month fixed term … hire with a possibility to become a full time role. Responsibilities Assist the on-site management of contractors, sub-contractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation. Maintain performance benchmarks, conduct analyses & prepare reports on all aspects of the critical … facility infrastructure operations & maintenance. Generate Change Management requests & Incident Management tickets for DCEO as directed. Learn and contribute to documentation relevant to business & facility operations. Assist with the installation of the racks and the provision of power/cooling within its constraints. Be involved with the routine More ❯

specify network changes, assuring continued network availability. The OT Network Security Engineer will support Site Focal Point with technical insight necessary for secure file management according to policies and have a role in new system implementation and incident response. It is key for the OT Network Security Engineer … controls such as segmentation to isolate different parts of the OT environment, zoning to secure conduits for communication between zones and firewall management. Change Management: Implement change control processes to ensure that network changes are appropriate tested and approved without disruption to critical OT operations. Incident Management: Support the technical response to operational technology-related incidents, ensuring rapid resolution to minimize downtime and operational disruption. Device Management: Harden devices such as switches, routers, firewalls by partnering and coordinating with the R&D OT Security Team and other key stakeholders aligned to GSK standards and proportionate More ❯

the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace. The Operations Manager (OM) is a senior management position within the Managed Services department and is responsible for delivering managed services within the Telecommunications (Voice and Data) Network Infrastructure arena. The OM … off deadlines. Responsible for financial performance within the allocated accounts ensuring maximum turnover and profitability across the accounts. Develop and produce timely and accurate management reports and information, both internally and for clients. Assist sales teams in winning new business, supporting the sales and marketing process as required, including … Manage any inward or outward service transition. Documentation upkeep (required as part of ONNEC & THE CLIENT processes) Tracking of daily activities, task completion, and incident and project status tracking. Take responsibility for various special projects from time to time. Perform additional tasks as instructed by THE CLIENT FTE and More ❯

Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge … have expert working knowledge of: IBMi Operating System Upgrades. PTF/Technology Refresh/Service Pack Application BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration … and implementation experience from 7.3 to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research More ❯

aligned with the Colt DCS global standard and Service Operation requirements. Your technical expertise and years of experience in the data centre, or facility management, industry will enable you to provide leadership and technical guidance to your peers in Operations and suppliers and allow you to gain the confidence … MySQL, Oracle) - Desirable Experience of implementing IOT, Cloud projects Desirable Bachelor's degree in related field, or equivalent relevant work experience Skills Systems Security Incident Management Risk Management Security Threat Monitoring Security Audits Security Policy Management Security Compliance Education A bachelors degree in Security Management More ❯

in which everyone is encouraged to be open and forward-thinking. Job information: Functional title - AVP, IT Security Specialist Department – Security Governance and Risk Management Corporate level – Associate Vice President Report to – Director of Security Location - London, onsite 2 days per week About the role: The individual will be … consultation on remediation approaches to address gaps and continue ongoing monitoring of remediation, re-assess until reduced to an acceptable level. Supporting Cybersecurity Risk Management strategies based on security findings and observations. Including informing improvements to organizational cybersecurity risk management processes, procedures and activities are identified across all … written communication skills to convey complex technical information clearly and effectively. Presenting data insights to non-technical stakeholders Base level understanding of security risk management and taxonomy principles, to reduce risk to an acceptable level. Knowledge of vulnerability management and incident management practices. Ability to learn More ❯

in which everyone is encouraged to be open and forward-thinking. Job information: Functional title - AVP, IT Security Specialist Department – Security Governance and Risk Management Corporate level – Associate Vice President Report to – Director of Security Location - London, onsite 2 days per week About the role: The individual will be … consultation on remediation approaches to address gaps and continue ongoing monitoring of remediation, re-assess until reduced to an acceptable level. Supporting Cybersecurity Risk Management strategies based on security findings and observations. Including informing improvements to organizational cybersecurity risk management processes, procedures and activities are identified across all … written communication skills to convey complex technical information clearly and effectively. Presenting data insights to non-technical stakeholders Base level understanding of security risk management and taxonomy principles, to reduce risk to an acceptable level. Knowledge of vulnerability management and incident management practices. Ability to learn More ❯

Policy, Hardware Drivers, Anti-malware, and Hotfixes. Ability to excel under pressure in a demanding, fast-moving environment. Familiarity with ITIL frameworks and Project Management concepts, including incident management best practices. You may be assessed on the key critical skills relevant for success in role, such as … bank's critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. Accountabilities Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the … and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes. Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management. Identification and remediation or raising, through appropriate process, of potential service impacting More ❯

Responsibilities and Tasks Monitoring systems for security alerts, intrusions, or unauthorized activities Responding to incidents using established playbooks Escalating complex incidents to Tier 2 Incident Response Teams Reviewing and developing security controls in a growing technical environment Triaging and reviewing vulnerability scanning reports, providing feedback to technical teams Reviewing … degree in Cyber Security, Computer Science, Networks, etc. Professional qualifications from organizations like CompTIA, ISACA, etc. Technical qualifications such as cloud computing, SIEM, vulnerability management, etc. Experience (Nice to have) Understanding of concepts like cloud computing, incident management, risk management, information security (CIA), phishing, ransomware, IDAM More ❯

Team/Function Overview: The Global Head of Market Operations Tech (MOT) production management role will oversee a large group of employees and contractors across the globe. This role is crucial for the organization's simplification efforts and involves close collaboration with technology, business, and operations leaders to support … of competitors' products, and strategic awareness. Responsibilities include implementing functional strategies, managing budgets, planning, policy formulation, and influencing future strategies. The role involves full management of multiple teams, including performance evaluations, hiring, disciplinary actions, and budget approvals. It may also involve cross-disciplinary activities. Key Responsibilities: Oversee all aspects … architecture, working closely with end-users. Analyze existing systems to improve quality. Manage vendor relationships, including offshore managed services. Enhance service levels, operational efficiencies, incident management, problem management, and knowledge sharing. Establish a strong culture of Cyber Security awareness and ownership within Markets Ops tech. Lead development More ❯

locations in a multi-vendor landscape. You’ll harness ITIL best practices to drive ITSM processes, leverage the ServiceNow platform for seamless service request management and integrations, and forge strong stakeholder and vendor relationships to underpin a world-class employee experience. Key Responsibilities Service Management & Strategy: Lead the … Desk strategy, aligning roadmaps to business and IT priorities; embed ITIL-based workflows and SLA/OLA frameworks. ITSM & Tools: Utilise ServiceNow Products (including incident, problem and change modules) to automate ticketing, reporting and service improvement plans; bonus points for deep ServiceNow skillset. Performance & Reporting: Define and manage KPIs … CSAT, SLA adherence, volume metrics); analyse trends to drive continuous improvement and root-cause analysis. Budget & Cost Management: Own the Global IT Service Desk budget; track spend vs. forecast; negotiate contracts to maximise value and efficiency. Stakeholder & Vendor Management: Build and maintain relationships with regional IT Directors, Business More ❯

developing an ITIL environment Experience of monitoring, diagnosing and troubleshooting network and infrastructure faults and performance Strong understanding of cyber security principles, priorities and incident management Project management experience ensuring delivery of key milestones across concurrent projects Excellent customer facing skills and experience in supporting the pre … Cisco, Palo-Alto, Juniper Knowledge of working to cybersecurity standards; Cyber Essentials Plus, IASME, ISO27001 Experience of working in an Agile or Prince2 project management framework Experience in the research, development and rollout of new services Experience of Azure/Microsoft 365 Benefits 30 days annual leave per year More ❯

developing an ITIL environment Experience of monitoring, diagnosing and troubleshooting network and infrastructure faults and performance Strong understanding of cyber security principles, priorities and incident management Project management experience ensuring delivery of key milestones across concurrent projects Excellent customer facing skills and experience in supporting the pre … Cisco, Palo-Alto, Juniper Knowledge of working to cybersecurity standards; Cyber Essentials Plus, IASME, ISO27001 Experience of working in an Agile or Prince2 project management framework Experience in the research, development and rollout of new services Experience of Azure/Microsoft 365 Benefits 30 days annual leave per year More ❯

Escalation Engineer (EM), AWS Support, Escalation and Event Management Would you like the opportunity for the work you do every day to have an impact on a global scale? To work in a close-knit and supportive team and advocate for the very best for your customers? Read on … ABOUT US The Escalation and Event Management (E2M) team, part of the Amazon Web Services (AWS) Support organization, is dedicated to managing critical escalations, customer-facing communications, and handling large-scale customer-impacting events. E2M's purpose is to drive operational excellence and improvements to the overall customer support … about technology and demonstrate a strong desire to learn more and do more with AWS. ABOUT THE ROLE As part of the E2M 'Event Management' team, we work to identify widespread and/or systemic customer-facing problems for Amazon Web Services. We are responsible for monitoring internal tools More ❯

process to correctly identify root cause and remediation plan. Clearly identify cross-functional dependencies between teams to ensure execution alignment of troubleshooting, analysis and incident resolution. Liaison between R&D and vendor teams when necessary for escalated incidents. Monitor service level agreements amongst vendors to ensure compliance with established … when necessary. Develop and configure tools for the Robotics Clinical Operations teams to sustain business demand for tasks such as pre-operative planning case management, support incident management, system monitoring, and operational reporting/data analytics. What You Need (Required Qualifications) Bachelor's degree in Software Engineering More ❯

safety, security, availability, productivity, capacity, efficiency, and cost. We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, a result-driven individual with strong technical (electrical/mechanical) understanding and the drive and vision to take our data center engineering operations to … the next level. The role will report to the DCEO Manager and be responsible for sustaining availability, cost management, risk assessment and mitigation, review corrective and preventative maintenance of critical infrastructure and metric reporting. Key job responsibilities Participate in a 24/7 rotating shift pattern Undertake and support … management of both routine maintenance and emergency service of a variety of critical systems such as switch-gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, fire systems, etc. Installation of new rack capacity and provisioning of power/cooling On More ❯

Director of IT Engineering Role Expectations The Director of Engineering (DOE) possesses a range of management, technology, and engineering experiences serving as the leader of our engineering department. The DOE is responsible for developing the technological vision for the Company in partnership with other executives; establishing the executive direction … utilized in support of our staff, partners, and customers to help improve and increase business; as well as oversee the effective deployment, implementation, and management of internal engineering operations. The DOE will develop a roadmap and budget to help support technology investments that enable the Company to meet its … and engineering will be used and ensure that the technological resources meet the company's short and long-term vision. Technical Leadership and Team Management Lead and empower The Company's engineering team to develop strategies for the execution of our work and oversee that those strategies are thoughtfully More ❯

for implementing, running and overseeing the information security function across the countries and Tunstall entities in your scope, ensuring consistent and strong information security management in support of our business goals and in line with the global Information Security strategy and direction. You will be the main point of … counselling service, Boost your learning and growth through access to a Talent Library with over 800 courses, covering subjects from business skills to project management essentials, A warm and welcoming team environment, Development and a chance to build a rewarding career. Some of your key tasks will be... Main … and global functions in InfoSec to support internal and external audits and ensure their success, Support other InfoSec teams and local IT teams during incident management and incident response activities, Liaise with Data Protection Officers for the implementation of data protection processes and controls, and during any More ❯

first point of contact for IT support issues on-site, diagnosing and resolving hardware and software problems. Follow the IT Service Desk support and incident management policies. Follow IT Service Desk incident and support service offerings in line with the internal and external KPIs and SLAs. Ensure … Escalate complex or unresolved issues to Level 2 IT Support Analysts for further investigation. Support the use of ITSM through the ITIL methodology, including incident problem and change enablement. Follow internal IT policies and processes for the induction, movement and departure of staff. Service Delivery & Device Lifecycle Management … Under direction of the Level 2 Support Analysts and Senior Analysts: o Administer the public cloud systems, applications, and security. o Administer VOIP, building management, and print management systems. o Administer safeguarding and content filtering solutions. IT Operations The IT Support Field Technician will: Comply with the internal More ❯

services to the end users Assist with documenting and maintaining processes and work instructions Responsible for VIP support across DIT and BEIS Manage asset management within the Incident process of issuing/receiving equipment Skills and Experience: Windows 10 and Mac OS expertise in end user support Office … Zscaler and Okta is a must Strong knowledge of audio-visual equipment to support ministerial meeting rooms Strong Service Now experience across Request and Incident Management 3+ years of asset management experience within Service Now ITIL Foundation Certification is a strong advantage MCSA Windows 10 certification More ❯

line capability wherever and whenever required. We are looking for an experienced product security practitioner with expertise in developing and maintaining robust product security management systems for defence and government customers. The Chief Product Security Engineer will take responsibility for ensuring that all security aspects of the design, development … teams, including in terms of: Deriving security requirements Undertaking security risk assessments for products Preparing security risk mitigation plans Review and approval of Security Management plans Security policy maintenance and monitoring Production of LoB security metrics Management of attendance at external security forums Attendance and support to the … Security Special Interest Group Lead security incident management teams during incident/crisis situations in conjunction with the Lead Product Security Engineer(s) The Chief Product Security Engineer has delegated authority within the independent Design Integrity function, responsible for the following elements: Security process maintenance and monitoring More ❯

team, and managing OT alerts and incidents. The ideal candidate will have a deep understanding of SecOps, IT, and OT environments, with responsibilities including incident management, threat detection, and security improvement. Strong communication skills are essential for collaboration with cross-functional teams. Key Responsibilities Contextualise OT Specific Threats … Operations teams. Maintain Security Operations: Improve security processes; support tools like Microsoft Sentinel, SOAR, EDR/XDR, and PAM; reduce alert fatigue and improve incident resolution times. Proactive Risk Remediation: Identify and evaluate risks; perform threat hunting; demonstrate risk reduction metrics. Incident Readiness & Response: Lead incident triage … and response; reduce business impact; educate staff on incident procedures. Continuous Improvement: Drive process automation and efficiency; track improvements via KPIs and dashboards. Key Relationships CISO, Operational Technology Teams, IT Operations, Security Operations Manager, Security Architecture Manager, Cyber Security Programme Manager, Cyber Resilience Manager, Network Operations Manager, Business Change More ❯

need: Working knowledge in end user computing & networking troubleshooting (TCP/IP, DNS and SMTP). Strong expertise in IT infrastructure, systems administration, network management and end user support services. Working Experience with Google Workspace. Working Experience with Service Management or Ticketing Tools. Proven communication skills, written and … in a heterogeneous environment, including Windows, Linux, and cloud-based platforms. List of skills we'd love you to have: Experience with Service Delivery, Incident Management, Change and Problem Management Process. Experience with ITIL methodologies, end-to-end support and/or related practices. We warmly invite More ❯

threats around the clock Developing and managing the IT budget, ensuring expenditures remain within the allocated budget while seeking optimisation opportunities Ensuring the effective management of IT services, including Incident, Problem, Change, Asset, Knowledge, Service Desk, Security Operations and ITSM tooling Your previous experience is likely to include … . Leading and developing high-performing, global and multicultural teams to implement efficient processes and drive CI in IT service management Extensive experience and proven ability to manage complex projects and drive strategic initiatives Extensive experience in IT security operations and incident management, with a strong focus … all times Demonstrate a proven ability to inspire, lead and develop high-performing, diverse and multicultural teams to achieve common goals Drive global change management processes and ensure widespread adaption, leading organisational transformation and aligning initiatives with long-term strategic objectives Have a sound understanding of project management More ❯

Maintain awareness of current and emerging threats that might impact Cogna Manage and maintain our MDM solution and ensure hardware is compliant SaaS vendor management, ensuring compliance and regular reviews. What we’re looking for 5+ years of enterprise IT/information security or similar relevant experience; B2B, SaaS … compliance, including GDPR, ISO27001, CyberEssentials, and SOC2 Type II, both from the technical as well as corporate side. Strong understanding of (third-party) risk management principles, incident management and security operations Strong MacOS admin experience; ideally with JAMF Some experience with modern cloud environments; Azure preferred Proficient More ❯