251 to 275 of 732 Incident Management Jobs in the UK

We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You’ll play a key role in a fast-paced, tech-led company that delivers real-time data … customers. In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You’ll More ❯

on a global scale. As part of this new contract, this huge technology outsourcing firm is now providing the key administrative and payment services covering processing of payment information, management of supplies, maintenance of performer list and market entry applications, through to management of administration and movement of billions of records. Working on an inherited technical environment and … of bespoke applications for data capture & reporting purposes using DWH and Excel UserForm technologies Resolve data quality issues through robust data investigation and resolution activity Support wider Business Change management processes (e.g. Transformation and CRM change management) Produce high-quality documentation that facilitates layman's understanding of complex technical processes Description The BI analyst role will require day … needs from business Stakeholders Able to clearly and unambiguously document Requirements in a format that is easy for others to understand BAU Reporting Able to support BAU delivery; especially incident management Providing support/education to wider MI colleagues to ensure best practice is in place Reporting Development Identify new sources of data or more efficient uses of More ❯

We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You'll play a key role in a fast-paced, tech-led company that delivers real-time data … customers. In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You'll More ❯

operations. Designing, documenting, and implementing new operational processes related to our activities, ensuring they are robust, compliant, and built for hyper-scalability while maintaining a positive customer experience. Leading incident responses for payment disruptions, driving them to a swift and effective close, and developing, implementing strategies to prevent recurrence. Developing, maintaining comprehensive documentation for all payment operational processes and … and translate strategic objectives into operational plans and execution. Experience in designing and implementing new operational processes, ideally within a fintech environment and with consistent changes. Solid understanding of incident management principles and best practices, specifically within a real-time payments context. Excellent data analysis skills with the ability to interpret complex payment data, draw meaningful conclusions, and … make data-driven decisions. Exceptional organizational, problem-solving, and decision-making skills. Strong communication, interpersonal, and stakeholder management skills. Ability to work independently and collaboratively in a fast-paced environment. Very strong knowledge of Excel/Gsheets and SQL. More ❯

to jointly develop and support viable plans for delivering industry leading solutions on top of standard services and delivering in life support of GTT Enterprise customers. GTT’s Technical Management offering is a consultative, value-add professional services that provides a tailored experience to their client base. As a Technical Manager you will own the technical integrity of a … customer solution, understand the wider context of the solution with the customer and how it aligns with their business, bringing a holistic ITIL based Service Management structure to some of GTT’s most important Managed Customers. At any one time you will work on multiple client accounts and must have the ability to develop and present client solutions to … experience by displaying flexibility, technical excellence, agility, ownership, and responsibility. Becoming an invaluable partner to the client. Monitor industry networking updates, technologies, and best practices to improve overall network management and to remain informed of new technical developments and trends in the industry. Own the customer solution lifecycle from initial customer order onwards, highlighting and managing risks, issues, and More ❯

Your role The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data … Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What you'll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

IT needs. In this crucial role, you will:Be the friendly "front-of-house" for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for … hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel in User Communication: Providing timely updates, clear instructions, and maintaining a professional and empathetic approach.Support More ❯

on what you find Automate key workflows around deployment, testing, scaling, and failure recovery Collaborate with engineers to build scalable, secure, and resilient services in Node.js Take part in incident response, post-mortems, and ongoing performance tuning Work with tools like Terraform and Docker to keep infrastructure consistent and version-controlled 🧰 The Tech You'll Be Using Languages: Node.js … working in production Node.js environments Hands-on with AWS services and container orchestration (ECS, Docker) Skilled at building and maintaining CI/CD pipelines Experience with observability, monitoring , and incident management Working knowledge of infrastructure-as-code (Terraform, CloudFormation) A collaborative, proactive mindset with strong communication skills 🎁 What You’ll Get A collaborative, mission-driven culture that values More ❯

The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯

IT needs. In this crucial role, you will:Be the friendly "front-of-house" for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Master Incident Management: Accurately logging and tracking incidents, providing first-line solutions (like password resets), escalating complex issues, and keeping users informed of progress.Efficiently Handle Service Requests: Processing requests for … hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel in User Communication: Providing timely updates, clear instructions, and maintaining a professional and empathetic approach.Support More ❯

including AKS , managed identities, network controls, and secure storage. Manage infrastructure state with Terraform , integrating into our GitOps workflows. API and Automation Development (Java) Security & Compliance Engineering Observability and Incident Management Technical Environment Cloud: Microsoft Azure (AKS, Azure DevOps, storage, networking) Languages: Java (API/tooling), Bash, YAML, Go (optional) CI/CD: GitHub Actions, Argo CD, Terraform … Proven ability to re-architect CI/CD systems, with hands-on experience in GitHub Actions, Terraform, and Helm. Strong understanding of container orchestration and platform observability. Familiarity with incident response in production environments. Nice to Have: Background in financial services, trading infrastructure, or regulated environments. Experience with GitHub Enterprise, Argo CD patterns, or Kubernetes policy enforcement. Contributions to More ❯

including AKS , managed identities, network controls, and secure storage. Manage infrastructure state with Terraform , integrating into our GitOps workflows. API and Automation Development (Java) Security & Compliance Engineering Observability and Incident Management Technical Environment Cloud: Microsoft Azure (AKS, Azure DevOps, storage, networking) Languages: Java (API/tooling), Bash, YAML, Go (optional) CI/CD: GitHub Actions, Argo CD, Terraform … Proven ability to re-architect CI/CD systems, with hands-on experience in GitHub Actions, Terraform, and Helm. Strong understanding of container orchestration and platform observability. Familiarity with incident response in production environments. Nice to Have: Background in financial services, trading infrastructure, or regulated environments. Experience with GitHub Enterprise, Argo CD patterns, or Kubernetes policy enforcement. Contributions to More ❯

tools like Postman or SoapUI Knowledge of OWASP vulnerabilities and security testing ISTQB certification Experience with source control tools like Git or Bitbucket Strong problem-solving, communication, and time management skills Minimum of 5 years in a Software Tester role Desirable Experience with Azure, SonarCloud, and CI/CD pipelines Knowledge of TDD practices Core Competencies Security: Approaching work … with a security mindset and identifying vulnerabilities Development: Designing, coding, testing, and reviewing complex programs Design: Improving product design and data structures Documentation: Creating clear and accurate documentation Incident Management: Handling incidents and change requests effectively Database Management: Managing queries and assisting in database design Business Impact: Contributing to project value and follow-up tasks Communication & Collaboration More ❯

Datalake Service and the Core Banking System. You will oversee their deployment, development, enhancements and production operations. You should have extensive experience and skills in Software Engineering, DevOps, project management, incident management, team management and stakeholder management. Additionally, you should have expertise in: Multi-threaded Java backend development API and SQL database development Typescript and Node.js More ❯

of software and hardware issues (laptop, desktop, printers) ? Installation and configuration of laptops ? Software issues for inhouse applications ? Handling of tickets in the IT ticketing tool ? Quick analysis and incident management, close collaboration with expert team ? Preparing new hardware ? Building laptops and PC's with SCCM ? Basic meeting support knowledge (Teams and AV Support) ? Physical installation of cabling … is an asset ? Excellent customer facing and communication skills; adaptable and welcoming of change and communicating change to customers ? Kiosk Bar: welcoming users, troubleshooting and providing solutions. ? Excellent time management and organizational skills ? Stress Resistant, Team spirit and customer minded ? Willing to take initiative and be hands-on ? Very good communication skills, both verbal and written in Local Language More ❯

Duration:Permanent Additional comments: You must either have, or willingness to undertake security clearance Computacenter is looking for an experienced Test Environment Manager who will join our Test & Validation Management team supporting major customers. The role will be UK based to provide support to secure customers. The ideal candidate will have a minimum of 3-4 years' experience in … issues to relevant teams. Provide technical guidance on best practices for test environment management. Investigate and troubleshoot environment-related issues, coordinating with relevant teams to resolve problems quickly. Implement incident management processes to track and report on environment-related disruptions. Develop and maintain documentation for test environment standards and procedures. Working to SLAs and deadlines Prioritising and managing More ❯

Duration:Permanent Additional comments: You must either have, or willingness to undertake security clearance Computacenter is looking for an experienced Test Environment Manager who will join our Test & Validation Management team supporting major customers. The role will be UK based to provide support to secure customers. The ideal candidate will have a minimum of 3-4 years' experience in … issues to relevant teams. Provide technical guidance on best practices for test environment management. Investigate and troubleshoot environment-related issues, coordinating with relevant teams to resolve problems quickly. Implement incident management processes to track and report on environment-related disruptions. Develop and maintain documentation for test environment standards and procedures. Working to SLAs and deadlines Prioritising and managing More ❯

Duration:Permanent Additional comments: You must either have, or willingness to undertake security clearance Computacenter is looking for an experienced Test Environment Manager who will join our Test & Validation Management team supporting major customers. The role will be UK based to provide support to secure customers. The ideal candidate will have a minimum of 3-4 years' experience in … issues to relevant teams. Provide technical guidance on best practices for test environment management. Investigate and troubleshoot environment-related issues, coordinating with relevant teams to resolve problems quickly. Implement incident management processes to track and report on environment-related disruptions. Develop and maintain documentation for test environment standards and procedures. Working to SLAs and deadlines Prioritising and managing More ❯

assessments, including third-party suppliers. Applying threat modeling principles to complex system and solution designs to identify security risks and mitigation strategies. Supporting, monitoring, and recommending improvements to cyber incident management processes. Providing input and support to operational projects related to cyber security. Requirements Key skills and experience relevant to this role include: Experience working in an organization … ability to communicate IS security goals effectively. Excellent analytical, problem-solving, and execution skills. Strong cyber security-specific experience supported by relevant industry certifications (e.g., CySA+, Security+), and risk management knowledge. Knowledge and experience with a diverse range of cyber security tools, including SIEM, EDR, NIDS, etc. Self-motivated with a willingness to go the extra mile to achieve More ❯

of the core system to deliver training in line with the customer exercise schedule Co-ordinate and prioritise the on-site simulation and system administration teams activities relating to incident management, change, release and configuration management of the Synthetic Environment and IT infrastructure. Reporting on technical progress of changes to the Service Delivery Manager and other stakeholders … The Engineering Lead will work closely with the Chief Programme Engineer and Deputy Chief Programme Engineer to maintain the overall quality, safety and integrity of the system including the management of integration activities, the technical planning of new capabilities and the tasking of technical team members as agreed with the Service Delivery Manager. Crucially this is a "forward-looking More ❯

assessments, including third party suppliers Apply threat modelling principles to complex system and solution designs to identify security risks and appropriate mitigations Support, monitor and recommend improvements to cyber incident management processes Provide input and support to operational projects related to cyber security What to bring Experience of working in an organisation distributed across different geographies and time … ability to communicate security goals (preferred) Excellent analytical, problem solving and execution skills (essential) Strong cyber security-specific experience, support by relevant industry certifications (e.g. CySA+, Security+) and risk management knowledge (essential) Knowledge and experience working across a diverse range of cyber security tools, including SIEM technologies, EDR, NIDS etc. (essential) Self-motivated with a willingness to go the More ❯

fluent command of the English language Excellent organizational skills and ability to troubleshoot remotely At least 3 years of experience in an IT support organization Strong understanding of ITIL incident management, including upholding SLAs and communication to end users Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty More ❯

responsibilities include recording, monitoring, and updating IT tickets, conducting initial diagnosis, and escalating issues when necessary. The role also involves maintaining our asset database proactively, including asset movement, verification, incident management, onboarding, tagging, and disposal of assets. What we need from you: Experience working on an IT Service Desk or Customer Service Desk, with the ability to communicate More ❯

proactive stance on emerging threats. Monitor the threat landscape and document findings on evolving threat vectors, sharing relevant insights with CTAC teams to enhance overall situational awareness. Follow established incident response playbooks, providing feedback for enhancements and suggesting updates to streamline CTAC processes and improve threat response times. Coordinate with Tier 3 Analysts and management to refine detection … in learning new technologies and techniques, leveraging internal resources and training to grow professionally. Able to function efficiently during high-pressure situations, following procedures to ensure consistent performance in incident management. What we will do for you: Competitive compensation Pension scheme DXC Select - Our comprehensive benefits package (includes private health/medical insurance, gym membership and more) Perks at More ❯

provide guidance on system performance, troubleshooting, and customer feedback. Document technical processes and contribute to creating user manuals, training materials, and knowledge bases. Liaise with third-party vendors for incident management, troubleshooting, and service levels are met. Monitor system logs and security alerts to proactively address any security concerns, ensuring the privacy and integrity of data handled by … the lockers. Maintain accurate records of installations, repairs, system configurations, and support tickets for internal tracking. Generate reports on system performance, hardware health, and issue resolutions for management review. Document best practices, troubleshooting steps, and system configurations to improve operational efficiency. Your Profile Essential skills/knowledge/experience: Strong experience in technical support or systems specialist role, ideally More ❯