251 to 275 of 1,206 Incident Management Jobs in the UK

Worldpay is seeking an Enterprise Incident Manager Senior to lead the global incident management function and drive end-to-end resilience. You will coordinate across technology, operations, product, and senior leadership to protect customer experience and business continuity. The role requires extensive incident management experience ...

Story In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers … global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team ...

this role include: Lead and manage the Clinical Systems function, including application specialists and support resources. Ensure effective day‐to‐day operation, support, incident management, and change control for all clinical systems. Ensure high‐quality operational support, incident management, and change delivery across all clinical systems. … productivity System performance, resilience, and availability Own strategic relationships with clinical system suppliers and vendors. Work with Vendor team and be SME lead contract management, supplier performance, and commercial negotiations. Build strong, trusted relationships with senior clinicians, operational leaders, and executive stakeholders. Applicants should meet the following criteria: Significant ...

similar operational environment.Hands-on experience with enterprise monitoring tools such as Zabbix, Splunk, DynaTrace, New Relic, or similar observability platforms.Strong understanding of incident management processes including alert triage, severity classification, and escalation procedures.Excellent problem-solving and analytical skills with the ability to correlate multiple data points to identify … paced, high-pressure environment while handling multiple simultaneous tasks and priorities.Understanding of cloud-based technologies, microservices architectures, and distributed systems.Familiarity with ITIL processes, particularly Incident Management and Event Management.Previous experience in gaming, sports betting, or digital entertainment industries is preferred.Understanding of technical infrastructure including networking, APIs, databases ...

similar operational environment. Hands-on experience with enterprise monitoring tools such as Zabbix, Splunk, DynaTrace, New Relic, or similar observability platforms. Strong understanding of incident management processes including alert triage, severity classification, and escalation procedures. Excellent problem-solving and analytical skills with the ability to correlate multiple data … pressure environment while handling multiple simultaneous tasks and priorities. Understanding of cloud-based technologies, microservices architectures, and distributed systems. Familiarity with ITIL processes, particularly Incident Management and Event Management. Previous experience in gaming, sports betting, or digital entertainment industries is preferred. Understanding of technical infrastructure including networking, APIs ...

compliance, and a positive customer experience. The post holder will lead operational teams, manage service delivery processes, oversee infrastructure and cloud operations, coordinate major incident response, and ensure operational readiness across all supported services. Key Responsibilities People and Operational Leadership Lead and manage service desk, infrastructure, and cloud operations … succession plans and strengthen team capability to reduce reliance on key individuals. Foster a culture of accountability, collaboration, customer focus, and continuous improvement. Service Management Ensure incidents, service requests, and operational activities are managed within agreed service level agreements (SLAs). Chair operational review meetings and monitor ...

Role summary/purpose of job The Service Transition Manager is responsible for the management and coordination of all Service Design and Transition activities, processes, systems, and functions to deliver assigned projects from idea to live delivery. Location Overview Manchester The Freshfields Global Centre provides both business and legal … service to our clients and to do that in a way which is efficient and effective. Function Overview This role reports into the service management and then Technology Services function that is responsible for the delivery of IT services to the firm. Key responsibilities and deliverables Help shape ...

pace.This is a strategically significant role which will require close collaboration with our UK and APAC leaders. You will bring strong leadership skills, service management, and operational experience, with the ability to lead, scale, and mature this function in line with the company’s growth trajectory. You will have … experience in: Significant people leadership experience Scaling teams and services over time Service management, capacity planning, and operational maturity Managing support pipelines, projects, and assignments Building regional processes while balancing global standards Working with internal and external stakeholders and vendors Driving reliability, consistency, and continuous improvement You will bring ...

ITIL frameworks (ITIL 4 Foundation as a minimum). Financial acumen with experience managing team budgets and cost control. Strong leadership, coaching, and people management skills across diverse technical teams. Excellent communication skills with the ability to translate technical detail for non-technical audiences. Experience operating within secure … regulated environments. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables. Oversee resource planning, allocation and demand ...

technical and architectural guidance across products and services Take ownership of services in production, including application health, performance and reliability Lead and support technical incident management , including root-cause analysis and postmortems Drive continuous improvement across engineering processes, systems and ways of working Support recruitment and headcount planning … Experience with software architecture and system design Proven experience leading and developing engineering teams Strong understanding of production systems and service ownership Experience with incident management, reliability and operational practices Excellent stakeholder management and communication skills Comfortable managing priorities, roadmaps, deadlines and competing demands Strong problem-solving ...

sectoral (HIPAA, GLBA, FedRamp, CJIS, etc.) privacy regulation, and other applicable data protection laws. This role will also manage the operational aspects of cyber incident management, coordinate incident response activities and ensuring effective execution of the organization's cyber incident response processes. The ideal candidate will … CCPA, PIPEDA, among othersBuild out and maintain data inventory, and data mapping initiativesIdentify privacy risks and work with stakeholders to implement mitigation strategiesSupport privacy incident response and breach notification processesConduct privacy audits and assessments of internal processes and third-party vendorsCyber Incident ManagementSupport the day-to-day operational ...

governance and compliance.You will lead the Service Desk team, including first-line support, triage and walk-up support capabilities, ensuring incidents, service requests, access management activities and user lifecycle processes are handled consistently and effectively. Supporting users, you will create an environment where service excellence, accountability and continuous improvement … delivers.Beyond business-as-usual operations, you will be instrumental in improving the overall user experience. You will work to enhance service portal capabilities, knowledge management, self-service adoption and support technologies such as virtual agents and chatbots. By analysing trends and user feedback, you will identify opportunities to simplify ...

DescriptionPurpose of the roleTo apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. AccountabilitiesAvailability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning.Resolution, analysis and response … Drive – the operating manual for how we behave. Join Barclays as an Oracle Site Reliability Engineer, where you'll leverage automation, engineering excellence, and incident management best practices to ensure our critical systems remain resilient, available, and ready to support millions of customers every day.To be successful ...

support the operational health, reliability, scalability, and performance of Kubernetes-based platforms and containerised workloads Manage and evolve Kubernetes environments, including workload deployment, configuration management, cluster operations, and platform upgrades Drive and maintain GitOps practices to ensure consistent, automated, and auditable infrastructure and application deployments Build, maintain, and improve … reliability, and reduce operational overhead Manage and optimise cloud‐native and managed platform services, including capacity planning, performance tuning, cost optimisation, patching, and lifecycle management Partner with software engineering teams to support application deployment, troubleshooting, observability, and platform adoption Monitor platform health and respond to incidents, conducting root cause ...

DescriptionPurpose of the roleTo apply software engineering techniques, automation, and best practices in incident response, to ensure the reliability, availability, and scalability of the systems, platforms, and technology through them. AccountabilitiesAvailability, performance, and scalability of systems and services through proactive monitoring, maintenance, and capacity planning. Resolution, analysis and response … Drive – the operating manual for how we behave. Join Barclays as an Oracle Site Reliability Engineer, where you'll leverage automation, engineering excellence, and incident management best practices to ensure our critical systems remain resilient, available, and ready to support millions of customers every day. To be successful ...

Data Protection Officer | Manchester Monex specialises in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether … assurance. Key Responsibilities & Accountabilities Act as the appointed Data Protection Officer for relevant Monex entities, maintaining independence, professional judgement and direct access to senior management where required. Provide expert advice on UK GDPR, EU GDPR, the UK Data Protection Act 2018, PECR, Spanish LOPDGDD requirements, Dutch privacy requirements, Canadian ...

ability to operate within established processes and procedures.Office attendance – 5 days per weekEssential RESPONSIBILITIES and ACCOUNTABILITIESResponsible for work assigned from a problem or incident management queue to final resolution; may also receive escalations from end user support staffIdentify, solve, and prevent the reoccurrence of technical problems affecting … following end user support functions:Physical and virtual desktop environments (Citrix preferred)Telephone systems (RingCentral preferred)Remote desktop accessMobile end points (IOS environment)Incident management/Understanding of SLAsIT Equipment moves and setups within the business (Desk moves, office setups and decommissions)Windows 11Active Directory (Basic knowledge & Awareness ...

Description Are you ready to transform how support engineering operates at scale? Amazon Web Services (AWS) Operations Management is seeking an experienced Support Engineering Manager to lead a global team that's evolving from reactive troubleshooting to proactive automation and engineering excellence using Agentic Al. In this role … strategic problem-solving, not just ticket resolution. Description Are you ready to transform how support engineering operates at scale? Amazon Web Services (AWS) Operations Management is seeking an experienced Support Engineering Manager to lead a global team that's evolving from reactive troubleshooting to proactive automation and engineering excellence ...

Company SaaS provider specialising in critical event management, incident management and resilience technology, helping organisations anticipate, respond to and recover from incidents more effectively. Diverse client base successfully installed in commercial real estate, retail centres, tall buildings and security/FM companies. With investment backing and strong … feedback. Attend industry events, conferences, and exhibitions to represent the company. The PersonProven experience in a B2B software (Saas) sales environment. Background in selling incident and critical event management, PropTech or security tech SaaS. Demonstrable track record of achieving or exceeding targets. We are seeking an entrepreneurial mindset ...

Ensure the availability, performance, and reliability of business-critical applications. Act as the senior escalation point for complex technical issues and major incidents. Oversee incident management, problem management, root cause analysis, and service recovery activities. Monitor service performance against agreed KPIs and service levels. Drive continuous improvement … initiatives across support processes, tooling, and operational practices. Work closely with engineering, infrastructure, service management, and business teams to ensure effective service delivery. Support application upgrades, releases, enhancements, and operational readiness activities. Manage workload planning, resource allocation, and team performance. Produce regular reporting on service performance, trends, risks ...

practice. Your specific focus will be in the domain of proactive advice and guidance as it relates to Security Operations/Defensive Cyber Operations (Incident Management, Vulnerability Management, Threat Intelligence).Organisations face increasing challenges operating effective security operations capabilities across threat intelligence, vulnerability management and incident … institutions and consult at the highest level. Our work is discrete, but high impact. Why join us One of only nine UK Tier 1 incident response providersAccess to nationally significant incidentsExposure across government and critical infrastructureInvestment in certifications and trainingOpportunity to shape a rapidly growing capabilityWhat will ...

practice. Your specific focus will be in the domain of proactive advice and guidance as it relates to Security Operations/Defensive Cyber Operations (Incident Management, Vulnerability Management, Threat Intelligence). Organisations face increasing challenges operating effective security operations capabilities across threat intelligence, vulnerability management and incident management. This role helps clients build and mature these capabilities to improve cyber resilience and enable informed risk-based decision making. This is a hands-on role, and an opportunity to join a high performing team that works with a wide variety of public sector clients ...

consistent, version‐controlled, and policy‐compliant Manage drift detection, environment consistency, and release governance Azure Core Platform Skills Hands‐on engineering across: Subscriptions, Management Groups, RBAC, Policy Virtual Machines, Storage, Backup, DR Azure Monitor, Log Analytics Private Endpoints and secure service exposure Implement secure‐by‐design configurations aligned … Azure AD) configurations and integrations Implement RBAC, SSO, and least privilege access models Assist with security controls, compliance policies, and remediation activities Monitoring, BAU & Incident Management Support business‐as‐usual (BAU) cloud operations across environments Monitor cloud services using Azure Monitor, Log Analytics, and alerting tools Investigate incidents ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams to understand evolving business needs and technology priorities. Participate in vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams to understand evolving business needs and technology priorities. Participate in vendor management, contract negotiations, and budget planning activities. Support major incident management, problem management, and post-incident review processes. Champion best practice ...