51 to 75 of 372 Incident Management Jobs in the UK

obligations, and operational risks are effectively managed. Given the nature of the services supporting national infrastructure, the role demands strong leadership in service governance, incident management, cyber resilience, business continuity, stakeholder engagement, and regulatory compliance. Key Responsibilities Service Delivery Leadership Own end-to-end service delivery for critical … business and operational services. Ensure contractual service levels, KPIs, and operational commitments are consistently achieved. Lead multi-disciplinary delivery teams across operations, engineering, service management, security, infrastructure, and applications. Customer & Stakeholder Management Act as the primary service management contact for senior customer stakeholders. Build trusted relationships with ...

offices on a hybrid basis. Cyber Security Specialist: Duties Adequate Implementation of security controls - XDR Escalation pint for security tickets raised in ITSM and Incident Management Portals Implementation/Operation of InfoSec processes, Threat Hunting, detection, monitoring and incident response Delivery of cyber security projects, implementation … cyber security tooling and threat informed system projects Delivery group offensive security programme Provide advice/consultancy and support to group on management of controls, compliance and technical standards Implementation/Maintenance of technical cyber security controls - XDR, vulnerability scanning, privileged access management Identify/Testing cyber security ...

will lead the operational strategy that underpins customer experience, revenue continuity, and digital transformation. Working at the intersection of technology, operations, program governance, vendor management, and customer experience, you will drive operational excellence while championing innovation, automation, and AI-enabled capabilities.This is a highly visible leadership position with significant … governance processes, escalation procedures, and service level expectations.Quantify and communicate the business impact of platform incidents and downtime to support prioritisation and investment decisions.Leading Incident Management and Platform StabilityAct as the senior point of accountability for major ecommerce incidents.Lead root cause analysis activities and drive corrective and preventative ...

helping keep everything running smoothly behind the scenes while we deliver for our customers. You’ll get hands-on with AWS, working across monitoring, incident response, automation, and CI/CD — all the good stuff that keeps modern platforms fast, reliable, and scalable. This isn’t a role where … support across multiple applications. Monitor system health, including application environments, scheduled jobs, integrations, and message queues, and contribute to logging and alerting standards. Support incident management activities, including triage, troubleshooting, escalation, root cause analysis (RCA), and continuous improvement based on incident trends. Assist with routine maintenance tasks ...

prem infrastructure estate spanning multiple interconnected sites, taking responsibility for everything from BGP operations, peering, RIPE resources, routing policy, and network resilience through to incident management, governance, documentation standards, and team development . Rather than stepping into a purely managerial position, this role offers the chance to remain … leadership role Strong background in carrier-grade or ISP-level networking environments Advanced hands-on experience with BGP operations, traffic engineering, redundancy, and live incident recovery Strong knowledge of MikroTik RouterOS and Juniper Junos Experience managing RIPE resources, IP allocations, and routing policies Proven line management experience, including ...

Responsible for executing day to day service requests and incident resolution with a high user satisfaction rate. This is achieved by taking calls (in person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools in line with … ITIL practices Role Responsible for executing day to day service requests and incident resolution with a high user satisfaction rate. This is achieved by taking calls (in person or otherwise) and handling the resulting incidents and requests using the incident management and request fulfilment processes and tools ...

leaders and staff. Actively delivers the roll-out and embedding of Data Foundation initiatives in support of key business programs. Coordinates the change management, incident management, and problem management processes. Presents reports and findings to key stakeholders and acts as the subject matter expert on Data ...

leaders and staff. Actively delivers the roll-out and embedding of Data Foundation initiatives in support of key business programs. Coordinates the change management, incident management, and problem management processes. Presents reports and findings to key stakeholders and acts as the subject matter expert on Data ...

components including: ITSM, CSM, ITAM, ITOM, IRM, CMDB. Implementing ServiceNow modules, configuration, administration + support of core ServiceNow platform. ServiceNow platform design, development, implementation, Incident Management, Service Requests, Problem Management, Change Management, Configuration Management + new releases. ServiceNow Glide Objects including: GlideRecords, GlideSystem, GlideAggregate + … System integration experience using Web Services + web-based technologies including: XML, HTML, AJAX, CSS, HTTP, REST, SOAP, Agile/Scrum approaches. ITIL Service Management certification advantageous (ITIL v3 certification). ...

system reliability, performance, and operational efficiency Advance automation, Infrastructure as Code approaches, and promote self-healing systems using AI/ML techniques Develop robust incident management frameworks and lead major incident response activities for critical systems Implement blameless postmortems and deliver systemic improvements across production environments Establish … systems, and telemetry-driven insights Hands‐on experience with automation, Infrastructure as Code (Terraform or CloudFormation), and CI/CD practices Deep understanding of incident management processes, ITSM standards, and ITIL principles Knowledge of resilience design patterns, high availability, and fault‐tolerant architectures Familiarity with AI/ ...

Account Manager strengthens Harvey’s post-sale presence by partnering closely with Customer Success Managers and internal teams to deliver exceptional technical support, proactive incident management, and clear, credible customer communications. This role is ideal for someone who thrives in high-stakes environments, enjoys deep problem-solving … integrations, and sensitivities, and apply that context to troubleshooting and communications. Provide real-time, hands-on technical support for senior customer stakeholders, including Knowledge Management, Innovation, and IT leaders. Lead clear and proactive incident communications, translating technical updates into customer-specific impact, expectations, and next steps. Participate ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management ...

such as IT Service Desk, end user 1st and 2nd line support (to triage, respond and resolve end user issues) and also support major incident management, service monitoring, change management, problem management. Key Responsibilities: Own the IT Service Desk platform ensuring it’s fit for purpose … resolved within agreed SLAs. Monitor, track, and report on operational KPIs and SLAs, identifying performance bottlenecks and performing root cause analysis (RCA) for major incident remediations. Champion ITIL best practices across incident, problem, request, and change management workflows to maintain business continuity. Act as the senior escalation ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management ...

Service Management Analyst (ITSM) Hybrid – 2 days per week in the office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking … Service Management Analyst to play a key role in delivering and improving IT services across Major Incident, Change, Problem Management, Service Transition and CAB processes. This role offers the opportunity to take ownership of Change Management, including supporting CAB processes, and Major Incident Management ...

transition to a new managed service provider (MSP). This is a hands-on role focused on day-to-day IT operations, major incident management, and cross-supplier coordination, ensuring service continuity throughout the transition. Key Responsibilities Provide oversight of BAU IT operations across Incident, Major Incident … across Service Desk, suppliers, and technical teams to maintain service stability Support MSP transition activities, including cutover planning and early life support Drive Problem Management and PIR actions to reduce recurring issues Produce and review operational MI (incident trends, backlog, MTTR, change success) Maintain runbooks, knowledge articles ...

their lifecycle Experience working in Agile, Lean and Continuous Delivery environments Demonstrable success delivering products through Discovery, Alpha, Beta and Live phases Strong stakeholder management skills across technical and non-technical audiences Experience defining product metrics and using data to drive prioritisation and decision-making Ability to build … maintain product roadmaps aligned to wider organisational strategies Experience working with multiple engineering, DevOps and data platform teams Strong backlog management and prioritisation expertise Experience writing epics, user stories and acceptance criteria Ability to build consensus across diverse stakeholder groups Experience working within large-scale data, analytics or insight ...

testing & commissioning. Your primary mission is to embed a world‐class safety culture across our development sites, ensuring all projects are delivered entirely incident-free. What we are looking for A degree educated professional with a proven track record in the delivery of large scale commercial or industrial projects … demonstrate extensive hands‐on experience managing large‐scale build safety for critical infrastructure, or heavy industrial developments. Policy/Project Planning and Risk Management Develop and implement construction EHS policies, project safety plans, and field procedures to ensure compliance with Verne and customer standards. Oversee project hazard analyses, risk ...

Story In July 2019, the company joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions … global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management/procurement, HR/benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team ...

Position Summary The CMDB Analyst is responsible for the design, governance, accuracy, and continuous improvement of Claranet’s Configuration Management Database (CMDB) supporting customers. The role ensures configuration data is complete, accurate, auditable, and aligned with service management, operational resilience, and regulatory requirements. The CMDB Analyst works across … technical, service management, and governance teams to ensure the CMDB provides a trusted source of truth for service delivery, incident management, change management, and regulatory assurance. Role Mission Claranet’s strategy is to build long-term, trusted relationships with customers by delivering secure, resilient, and well ...

designing, scoping, implementing, and supporting complex IT solutions for clients and internal systems. You will combine technical consultancy, infrastructure design, project delivery, and major incident management, acting as a trusted advisor to clients and colleagues. Key Responsibilities Technical Consultancy & Solution Design Engage with clients to understand business objectives … cloud migrations Ensure projects are delivered on time, within scope, and to high technical standards Produce detailed implementation documentation and handover materials Major Incident Management Act as technical lead for Priority 1 and business-critical incidents Take ownership of complex escalations from Service Desk and Engineering teams Coordinate ...

achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. At Nscale, our Infrastructure Operations team plays a critical role in maintaining service availability, driving operational excellence, and ensuring … improve operational efficiency, scalability, and service reliability. Support the development of Nscale’s Centre of Excellence as the operational authority for infrastructure operations. Incident Management & Technical Leadership Take ownership of complex infrastructure incidents from diagnosis through to resolution. Lead major incident response activities and coordinate technical teams ...

analysis and implement permanent solutions. Monitor platform performance and proactively resolve issues. Support integrations and data exchange processes. Service Delivery Support structured approaches to: Incident Management Change Management Release Management Prioritise support and development activities. Ensure robust testing, documentation and deployment processes. Balance system stability with … ongoing business enhancements. Vendor & Stakeholder Management Act as the technical specialist within the ERP team. Work closely with the ERP Manager to prioritise initiatives. Coordinate third-party support partners and consultants. Monitor delivery quality, service levels and technical standards. Act as the technical liaison between business users and external ...

Delivery Manager Overview We are seeking an experienced Service Delivery Manager to lead the delivery of a growing managed services function focused on platform management, security, telemetry, and observability solutions. This is a strategic, hands-on leadership role responsible for ensuring high-quality service delivery across multiple customer accounts … improvement initiatives are embedded into day-to-day operations. Governance & Reporting Own service governance, including SLA monitoring, reporting, and operational performance metrics. Produce accurate management reports that provide meaningful insight into service quality, customer satisfaction, and team performance. Maintain clear service boards, delivery dashboards, and operational documentation. Ensure delivery ...

stakeholders to help ensure that IT and cyber activities are aligned with regulatory expectations, internal policies and good practice. KEY RESPONSIBILITIES Compliance and Risk Management: · Support compliance with applicable regulatory, IT, cyber and control frameworks, which may include DORA, ISO 27001, NIST CSF, SOX and Cyber Essentials. · Support … evaluation and management of IT, cyber, compliance and security risks across systems, processes and operations. · Monitor emerging technology, cyber and operational resilience risks to support proactive risk management and timely escalation. · Assist in preparing for and supporting regulatory inspections and internal, external and third-party audits. · Support ...