51 to 75 of 677 Incident Management Jobs in the UK

how it's done. At Maersk, one of the world's largest and most respected logistics and shipping companies, our Cyber team is pioneering a whole new approach to incident response. This isn't your typical SOC/CERT role: our combined fire team approach team is built on cutting-edge research and designed to drive change, resilience, and … in innovative projects that allow you to bring your ideas to life, help shape the future of cybersecurity while developing new capabilities that enhance our operations. Key responsibilities Cyber Incident Response and event management Contributing to the response efforts for security incidents, managing triage, containment, documentation, and the reporting process. Contribute to the Cyber Incident Response process … from a technical perspective and provide effective management of all cyber incidents. Supporting the Incident Manager in driving post-incident reviews Collaborate with global stakeholders in technical conversations, to align response efforts and communicate effectively across technical audiences during incidents. Leverage Incident Analysis context to help identify gaps and improve detection and response capabilities by fine More ❯

and compute power. Responsibilities Manage enterprise Azure critical national infrastructure in a large-scale environment Provide support and troubleshooting for Azure services including Compute, Storage, Networking, etc. Utilize Azure Management tools such as Azure Monitor, Agents, KQL, ARM templates, Azure Policies, and Infrastructure as Code (IaC) with Azure DevOps, Bicep, etc. Perform scripting with PowerShell and manage patching in … cloud environments Follow ITIL incident management practices, document troubleshooting steps, and ensure SLA/OLA/KPI adherence Engage in customer support activities, including incident triage, resolution, and proactive problem management Develop and maintain operational and process documentation Contribute to security and compliance standards (GDPR, ISO, SOC, etc.) Qualifications 5+ years of IT and Azure/… platform services and troubleshooting skills Scripting skills in PowerShell Ideal Skills Ability to work under deadlines and manage multiple priorities Excellent fault analysis and problem-solving skills Experience with incident management and process improvement Effective communication and documentation skills More ❯

improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/7 coverage for high-priority incidents or those with significant business impact. Key Accountabilities: Ensure quality, cost, performance, and efficiency of end … level targets and minimize business impact. Regularly engage with senior business stakeholders to ensure service levels are maintained. Drive a culture of continuous service improvement through the creation and management of improvement plans. Align business service requirements with service improvements and new demands. Stakeholder & People Management: Participate in Major Incident and Problem Management activities. Monitor KPIs … in line with business goals and objectives. Identify opportunities for efficiency and value through innovation, technology initiatives, and partnerships with suppliers. Key Skills & Experience: Extensive experience in IT service management, with a focus on multi-sourced environments. 5+ years of customer service experience, preferably in a senior role. Proven leadership, change management, and results delivery experience. Strong communication More ❯

Service Delivery Manager has a duty to build and maintain effective stakeholder relationships in a positive way at every level. What will you be doing? ITIL Service Delivery oversight - Incident, Service Request, Problem, Change, Release Management Service Level Management Escalation Management Drive internal and third-party service review meetings covering performance, service improvements, quality and processes … Technology risk assessment and management Technology Service Integration - both internally within Velonetic and with our delivery partners High Priority Incident Management & Leadership Ensures the 'Voice of the Customer' is heard and understood, helping to drive the required changes Project Governance input and oversight Operational Readiness Review and sign off External Stakeholder management Fostering a positive working … environment Required Skills Significant experience in IT service management, or a similar role with commensurate level of leadership responsibility Able to manage individuals and teams - including delivery, performance and continuous professional development A solid understanding of ITIL best practices and frameworks - including experience in change/incident/problem management processes. A customer-centric mindset, with excellent More ❯

processing, and respond proactively to incidents Work to meet SLAs through timely resolution of technical issues Support change requests, patching, and technical escalations Maintain detailed records using call and incident management systems Collaborate with peers to improve operational efficiency and service quality Essential: SC clearance or eligibility to obtain Hands-on experience or exposure to second-line support … messaging systems, patching processes, and iSeries operations Excellent communication skills and the ability to remain calm under pressure Strong problem-solving mindset with a proactive approach Desirable: Experience using incident and problem management tools Understanding of ITIL practices (certification beneficial) Solid grounding in server environments and infrastructure technologies Good working knowledge of Microsoft Office, particularly Word and Excel More ❯

/SCM, reporting, planning, and budgeting. Key Responsibilities: Assure the delivery of high quality application support and maintenance services to Mastek’s customers by: Taking personal accountability for service management and demonstrating clear leadership and strategic direction to the Exec Sponsor. Being a visible, engaged and active leader who creates an open and honest culture. Directing service operations to … provide a high-quality service that is tailored to the needs of the customer (e.g. Event, Incident, Problem, Knowledge, Change Management etc.). Working with internal, customer and third-party stakeholders to build relationships and enhance business value provided through IT Services. Providing a clear view of service health through effective reporting of SLAs & KPIs. Setting the vision … to customer escalations. Providing Thought Leadership to explore opportunities that will mature our service offering, provide added value to our customers, and establish long-term partnerships. Working with Service Management & Leadership peers across Mastek to: Disseminate the business vision, progress & pertinent actions across internal teams. Constructively challenge and contribute to new initiatives. Enhance our service offerings by providing a More ❯

manual, user training) Global User Support Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP … an innovative mindset Experience: 3+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in Word format along with your More ❯

manual, user training) Global User Support Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge (e.g. TCP/IP … mindset Experience: 3 to 5+ years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do send your CV to us More ❯

learning, and customer focus. Oversee day-to-day operations, ensuring 24/7 monitoring, support, and maintenance of network and video services. Develop staffing models, training programmes, and performance management processes to ensure the team has the necessary skills and resources. Manage the entire employee lifecycle, including recruitment, onboarding, and ongoing development. Ensure flawless execution of live transmissions and … and resolution, and develop Key Performance Indicators to improve performance. Serve as a senior escalation point for complex network and service issues, leading troubleshooting and ensuring timely resolution. Oversee incident logging, analysis, reporting, and corrective actions, as well as disaster recovery planning. Maintain hands-on technical involvement, participating in complex troubleshooting, system architecture discussions, and technology evaluations. Continuously review … workflows, including video/audio encoding, transmission technologies, and routing. In-depth TCP/IP networking knowledge, including switching, routing, and multicast. Demonstrable leadership skills: strategic thinking, delegation, performance management, and team motivation. Excellent incident management and problem-solving skills; ability to remain calm under pressure. Exceptional communication, interpersonal, and customer service skills. Strong analytical skills with More ❯

product risk owner during release cycles, ensuring stakeholder readiness, communication, and operational continuity. Supporting business case development for platform enhancement or replacement based on usage insights and strategic fit. Incident & Change Management: Ownership of escalated incidents for owned systems, managing them through to resolution and ensuring stakeholders and end-users are kept informed. Developing and supporting the IT … teams with Business Continuity plans in the event of critical errors or system failures. Responsible for the change control process and management of system patches, changes and upgrades in line with company policy. Collaboration with the data engineering team to ensure system changes are structured to support meaningful reporting and actionable insights. Ensuring the applications and all changes meet … requirements, including Ofcom and GDPR. Ideally, you'll have: Attention to detail is essential with an Ability to clearly articulate the business requirements, goals and project scope Strong time management and prioritisation skills to manage a high workload Excellent analytical, problem-solving and conceptual skills with the ability to take an innovative approach to business problems. Proven experience in More ❯

requests raised to the team. Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams. Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders. Perform system operation and administration tasks, including checking … to investigate and resolve production system issues, and communicate system enhancement/bug fix requirements to multiple engineering teams Work to comply with SLA and OLA Hands-on for incident management, change management and response management and writing RCA reports. Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level … practical production support model Experience with ITSM platforms like Jira, ServiceNow, etc. Excellent problem solving skill with a keen eye for detail. Excellent communication and interpersonal skills. Excellent time management ability and self organised and motivated. Preferred Technical Skills: Good understanding of the ITIL V3/4 framework is highly preferred Understanding of AWS/Kubernetes is a plus More ❯

and Financial Services Main responsibilities Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications Provide stakeholder management to senior business and IT stakeholders. Take ownership of Major Incident management and associated Problem Management process. Effectively record and monitor progress of all incidents and … based service delivery environment. Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs. Experience in trading and risk management systems for commodities covering front to back-office is highly desirable. Technical requirements Experience in diagnosing application problems in a Windows Server and Azure Kubernetes environment. Must evidence skills More ❯

and Financial Services Main responsibilities Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications Provide stakeholder management to senior business and IT stakeholders. Take ownership of Major Incident management and associated Problem Management process. Effectively record and monitor progress of all incidents and … based service delivery environment. Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs. Experience in trading and risk management systems for commodities covering front to back-office is highly desirable. Technical requirements Experience in diagnosing application problems in a Windows Server and Azure Kubernetes environment. Must evidence skills More ❯

and Financial Services Main responsibilities Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications Provide stakeholder management to senior business and IT stakeholders. Take ownership of Major Incident management and associated Problem Management process. Effectively record and monitor progress of all incidents and … based service delivery environment. Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs. Experience in trading and risk management systems for commodities covering front to back-office is highly desirable. Technical requirements Experience in diagnosing application problems in a Windows Server and Azure Kubernetes environment. Must evidence skills More ❯

and Financial Services Main responsibilities Diagnose and resolve day-to-day live system incidents across a range of systems including both internally developed and vendor supplied applications Provide stakeholder management to senior business and IT stakeholders. Take ownership of Major Incident management and associated Problem Management process. Effectively record and monitor progress of all incidents and … based service delivery environment. Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLAs. Experience in trading and risk management systems for commodities covering front to back-office is highly desirable. Technical requirements Experience in diagnosing application problems in a Windows Server and Azure Kubernetes environment. Must evidence skills More ❯

security as the company grows. Team Leadership & Development: Lead and mentor a highly skilled team of platform engineers, fostering a culture of innovation, accountability, and collaboration. Provide guidance, performance management, and professional development opportunities. You will drive a culture of continuous improvement of development and infrastructure standards, ensuring sustained technology value for the business. Platform Architecture: Oversee the design … maintain a competitive edge. Evaluate and introduce new tools, frameworks, and processes that improve efficiency and scalability. Operational Excellence: Define and implement best practices for monitoring, alerting, automation, and incident response to ensure a reliable platform with high uptime and optimized performance. Security & Compliance: Partner with security teams to ensure that the platform complies with industry regulations and standards … including data protection, privacy, and security best practices (e.g., GDPR, SOC 2, etc.). Cost Management: Optimize platform operations and infrastructure for cost-efficiency, particularly in cloud environments. Implement monitoring and alerting to keep cloud and infrastructure costs under control while maintaining performance. Vendor & Partnership Management: Evaluate, select, and manage relationships with technology vendors, service providers, and external More ❯

To be successful in this role, you will wield a broad range of skills and deep understanding within Cloud network and security architecture (Azure), and excellent communication and stakeholder management skills. This role will see you taking ownership of for the delivery of security solutions within the group to support and enhance our security strategies. Please note this role … latest security technologies. Installing, configuring, updating, and monitoring security tools and software, such as antivirus, encryption, authentication, SIEM etc. Evaluate, research and manage emerging cyber security threats. Support the incident management process, through Root Cause Analysis. Responding to and resolving security incidents and events, such as malware infections, phishing attempts, denial-of-service attacks, data breaches, etc. Liaise … internal and external audits relating to information security. Conducting security awareness training and education for staff and users on best practices and emerging trends in cyber security. Use vulnerability management to improve Infinigate’s security landscape. Performing risk assessments and vulnerability scans to identify and mitigate potential threats to the network, devices, applications, and data. Complete security audits of More ❯

To be successful in this role, you will wield a broad range of skills and deep understanding within Cloud network and security architecture (Azure), and excellent communication and stakeholder management skills. This role will see you taking ownership of for the delivery of security solutions within the group to support and enhance our security strategies. Please note this role … latest security technologies. Installing, configuring, updating, and monitoring security tools and software, such as antivirus, encryption, authentication, SIEM etc. Evaluate, research and manage emerging cyber security threats. Support the incident management process, through Root Cause Analysis. Responding to and resolving security incidents and events, such as malware infections, phishing attempts, denial-of-service attacks, data breaches, etc. Liaise … internal and external audits relating to information security. Conducting security awareness training and education for staff and users on best practices and emerging trends in cyber security. Use vulnerability management to improve Infinigate’s security landscape. Performing risk assessments and vulnerability scans to identify and mitigate potential threats to the network, devices, applications, and data. Complete security audits of More ❯

Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through effective incident management and the delivery of reliable, consistent, and high-quality IT services. You will be responsible for diagnosing and resolving technical issues, mentoring junior team members, and ensuring … with a strong customer focus. Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem Management process and contributing to service improvements. Essential Skills & Experience: Strong experience supporting complex Microsoft/Windows environments/IT systems in a large and diverse environment. Window 11 configuration More ❯

Analyst, you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through effective incident management and the delivery of reliable, consistent, and high-quality IT services. You will be responsible for diagnosing and resolving technical issues, mentoring junior team members, and ensuring … with a strong customer focus. Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem Management process and contributing to service improvements. Essential Skills & Experience: Strong experience supporting complex Microsoft/Windows environments/IT systems in a large and diverse environment. Window 11 configuration More ❯

an Operations Alternative Specialist in our SEI Wealth Platform Business. The SEI Wealth Platform (the Platform) is an outsourcing solution for wealth managers encompassing wealth processing services and wealth management programs, combined with business process expertise. With the Platform, SEI provides wealth management organizations with the infrastructure, operations, and administrative support necessary to capitalize on their strategic objectives … and growing demands of the business to ensure it remains fit for purpose Preparation of, or supporting the preparation of, root cause analysis of operational risk events within the Incident management reporting tool. Continually monitor process and procedures to ensure that appropriate controls are in place and are maintained at levels agreed with Management and Clients (where … s Operational Resilience framework in line with The Bank of England, Financial Conduct Authority ('FCA') and Prudential Regulatory Authority ('PRA') requirements. SIEL business units comprise Private Banking, Institutional Asset Management and Asset Management Distribution. Responsibilities include: Interpretation of regulatory expectations on Operational Resilience frameworks Identification of existing frameworks and policies that make up the Operational Resilience framework Identification More ❯

line team. 3rd Line Support/Senior Support/Cloud Support/Infrastructure Support must have strong documentation skills, able to adhere to processes and procedures as well as incident management/escalations from the Service Desk,... we are here waiting to invest in your career if you are dedicated and have a growth mindset, please call More ❯

line team. 3rd Line Support/Senior Support/Cloud Support/Infrastructure Support must have strong documentation skills, able to adhere to processes and procedures as well as incident management/escalations from the Service Desk,... we are here waiting to invest in your career if you are dedicated and have a growth mindset, please call More ❯

application journey with us. The must haves Experience leading and mentoring BA teams ITSM: Proficient in ITSM principles and their application on the project depending on scope. Experienced in incident management, change management, and continuous improvement for efficient service delivery Knowledge of infrastructure including virtualisation, containerisation, and public and private cloud technologies Lifecycle Management including platform More ❯

application journey with us. The must haves Experience leading and mentoring BA teams ITSM: Proficient in ITSM principles and their application on the project depending on scope. Experienced in incident management, change management, and continuous improvement for efficient service delivery Knowledge of infrastructure including virtualisation, containerisation, and public and private cloud technologies Lifecycle Management including platform More ❯