76 to 100 of 267 Incident Management Jobs in the UK

Overview An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham. The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that the service desk …/4pm-11pm/11pm-7am) Each shift will rotate after a few weeks at a time. Your main duties would include: Incident Management Log and manage incidents and service requests using the IT Service Management (ITSM) tool. Prioritize and categorize incidents based on their impact ...

Point of Sales Support Engineer Location: London, UK (hybrid) As a Point of Sales Support Engineer, you will be responsible for end-to-end incident and problem management across POS systems within retail store environments. You will ensure timely resolution of issues in line with SLAs, prioritise business … critical incidents, and support continuous improvement through root cause analysis and system optimisation. Key responsibilities: • Provide end-to-end support for POS systems, including incident management, resolution, and service restoration within defined SLAs. • Monitor production environments to ensure system stability and performance. • Respond to and troubleshoot incidents, prioritising ...

privileged access controls Firewalls, IDS/IPS, WAF (where applicable), NAC, secure DNS, network monitoring Logging/SIEM alignment and operational monitoring requirements Oversee incident response planning, readiness, exercises, and major incident leadership. Partner with infrastructure/engineering teams to ensure secure-by-design delivery and change governance. … background in network security within secure or regulated environments (data centre, defence, government, policing, CNI, finance, etc.). Demonstrable capability across: Security governance & risk management (pragmatic, outcomes-focused) Security architecture and control design for on-prem/data centre environments Security operations leadership and incident management Excellent ...

tasks and requirements of the role) Lead escalations and complex technical issues across the IT estate Maintain and improve ISO-aligned workflows: access control, incident management, asset life cycle, change management Administration and support: Microsoft 365, Azure AD/Entra ID Intune configuration and compliance JIRA, CrowdStrike … materials Ensure adherence to SLAs and operational standards across UK sites Essential Attributes:- Solid Microsoft 365 administration Strong Azure AD/Entra ID identity management Intune policy management and device configuration Broad Microsoft infrastructure understanding (endpoints, OS and User apps deployment, networks, SaaS) Experience working ...

Join Police Digital Service as a Cyber Detect Analyst. Permanent FT. Salary £45,000 per annum. About Police Digital Service The National Management Centre (NMC) is part of Police Digital Services and provides visibility and control of information risks for policing. It supports the 24x7x365 nature of police operations … edge technology and a strong set of processes. The NMC Cyber Detect Analysts will work closely with teams across the NMC, typically with the Incident Response Teams to ensure security issues are addressed quickly upon discovery. NMC Cyber Detect Analyst duties involve but are not limited to: Initial Triage ...

date policies and procedures? Are you passionate about technology, with a strong customer service ethos, focused on keeping abreast with Information Security Management frameworks and standards ( ISO2701, COBIT, ITIL) Lead Information Security Engineer/Analyst About the company: Do you want to be part of a successful organisation, that … will be actively responsible for ensuring the successful achievement of external certifications such as ISO27001, MOU, PSN and PCI-DSS etc alongside managing security incident response plans. In addition, the Lead information Security Analyst/Engineer will provide advice and guidance on government standards and industry best practice relating ...

Mobile device and application support MFA registration and authentication troubleshooting Password resets, account unlocks and Office 365 support BYOD and Wi-Fi connectivity support Incident management, problem management and ticket resolution Hardware support including laptops, desktops, printers and meeting room technology ITIL environment experience Strong customer-facing … driving licence required Responsibilities: Support users during mobile app deployment and onboarding Troubleshoot application, access and authentication issues Provide onsite technical support and incident resolution Escalate complex issues to relevant support teams Work with wider IT teams to improve knowledge articles and user experience Support service improvements and reduce ...

Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will … lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery ...

controls, contingencies and DR solutions are in place Formulate and drive IT modernisation and continuous improvement initiatives Overall responsibility for the ISO 27001 Information Management Security System (ISMS) and ISO 22301 Business Continuity Management System (BSMS) Lead the design and delivery of future technical solutions, integrating strategic planning … design, and implementation to help the business and colleagues excel Own the hands-on technical management of back office corporate IT infrastructure Manage third parties to ensure services delivered is to ITIL standards and compliant to contracts including attending service reviews and monitoring KPIs Ensure compliance with IT security ...

respond to security alerts, analyze real-time data, and provide swift, reliable communication to key stakeholders during incidents. The role also includes creating detailed incident reports, conducting risk assessments, and collaborating with teams to ensure the safety and security of personnel, assets, and operations. Qualifications Proficiency in monitoring security … systems, assessing risks, and implementing security protocols. Strong analytical and problem-solving skills for real-time data analysis and incident response. Excellent communication skills for stakeholder coordination and report writing. Knowledge of digital tools and software used in security operations room environments. Proven ability to work calmly and efficiently ...

Service Management Coordinator (Service Delivery) Location: central London (Hybrid, 2 days onsite) Rate: £183 per day (Umbrella) Duration: 6 months Overview We're seeking a proactive and detail-driven Service Management Coordinator to join a busy and collaborative technology environment in London. This role sits at the heart … stakeholders, global service desk teams, and external vendors to ensure a high-quality, consistent support experience. If you have a passion for IT Service Management (ITSM), enjoy analysing performance data, and thrive in a fast-paced environment managing escalations and driving service improvements-this could be the perfect opportunity. ...

role is a hybrid working role. The role is responsible for delivering and supporting IT Infrastructure Services, building and maintaining relationships with local senior management and key business stakeholders to ensure that office and operational site infrastructure together with core IT Infrastructure Services meet business requirements . Main responsibilities … appropriate. Project Manage Business and IT changes, such as, but not limited to office moves, new sites, acquisitions and IT driven improvements, including stakeholder management, contingency planning and working collaboratively with the wider IT team as needed. Work closely with IT suppliers and business stakeholders to ensure ...

place to alleviate security issues? Are you passionate about technology, with a strong customer service ethos, focused on keeping abreast with Information Security Management frameworks and standards ( ISO2701, COBIT, ITIL) Lead Information Security Engineer/Analyst/Architect - About the company: Do you want to be part … will be actively responsible for ensuring the successful achievement of external certifications such as ISO27001, MOU, PSN and PCI-DSS etc alongside managing security incident response plans. In addition, the Lead information Security Analyst/Engineer will provide advice and guidance on government standards and industry best practice relating ...

system improvements, managing suppliers and translating technical information into clear business insights? If so, we'd love to hear from you! The HEO Systems Management role is responsible for supporting the delivery, optimisation and technical management of systems and services, with a focus on payment services, system integrations … like working at DVSA: Driver and Vehicle Standards Agency - Department for Transport Careers Job description The role holder will support the Senior Systems Management & Development Lead in maintaining and enhancing SAP-related interfaces (HR, finance and workforce systems), contributing to troubleshooting, change delivery and service performance. The role also ...

system improvements, managing suppliers and translating technical information into clear business insights? If so, we'd love to hear from you! The HEO Systems Management role is responsible for supporting the delivery, optimisation and technical management of systems and services, with a focus on payment services, system integrations … like working at DVSA: Driver and Vehicle Standards Agency - Department for Transport Careers Job description The role holder will support the Senior Systems Management & Development Lead in maintaining and enhancing SAP-related interfaces (HR, finance and workforce systems), contributing to troubleshooting, change delivery and service performance. The role also ...

system improvements, managing suppliers and translating technical information into clear business insights? If so, we'd love to hear from you! The HEO Systems Management role is responsible for supporting the delivery, optimisation and technical management of systems and services, with a focus on payment services, system integrations … like working at DVSA: Driver and Vehicle Standards Agency - Department for Transport Careers Job description The role holder will support the Senior Systems Management & Development Lead in maintaining and enhancing SAP-related interfaces (HR, finance and workforce systems), contributing to troubleshooting, change delivery and service performance. The role also ...

acting as an escalation point for complex incidents and requests. This role combines hands-on troubleshooting with mentoring analysts, ensuring adherence to IT Service Management (ITSM) best practices and delivering exceptional customer service. The IT Service Desk operates on a weekly rotational schedule to ensure full coverage and support. … require in-depth technical knowledge. Escalation Point: Serve as the primary escalation for the IT Service Desk team, ensuring timely resolution of critical issues. Incident Management: Perform detailed diagnosis and resolution for high-impact incidents, collaborating with other IT teams when necessary. Knowledge Management: Create and maintain ...

Head of IT My client who is a leading UK engineering and services group specialising in water management and infrastructure solutions are looking for a Head of IT , someone who is organised and has a good personality. Head of IT Permanent Monday – Friday 8am – 16:30 pm Gloucester Head … Description Manage and optimise IT service delivery by owning the MSP relationship, overseeing service levels, KPIs, incident management, vendor performance, and continuous improvement initiatives. Lead and develop the IT function through team management, coaching, performance improvement, and fostering a culture of accountability and excellence. Drive IT strategy ...

vital services. What you'll be doing: Overseeing Security Operators during shifts, ensuring continuous security monitoring Performing initial investigations of potential threats using Security Incident and Event Management (SIEM) tools Monitoring SIEM systems for faults and anomalies Contributing to routine security incident management by identifying, prioritising … customer services through proactive security measures What you'll bring: Proven experience in cyber security, with a solid understanding of security monitoring and incident response Technical leadership skills and the ability to guide and support team members Strong communication skills to clearly articulate findings and escalate issues effectively Technical ...

automation initiatives to reduce manual intervention and improve operational efficiency. Create and maintain automation scripts using Bash (Linux) and PowerShell (Windows) for administration, permissions management, and operational tasks. Administer and support Windows Server 2016 and Linux environments, including patching, configuration, troubleshooting, and proactive maintenance. Support cloud migration and infrastructure … enhance monitoring and alerting solutions, perform root cause analysis, and contribute to improving platform resilience. Work within Agile delivery environments using Jira for backlog management, sprint planning, and defect tracking. Collaborate with architecture and engineering teams to ensure solutions meet governance, security, and technical standards. Produce and maintain technical ...

network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute … network support cases to enable fast resolution that exceeds our customers’ expectations. o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes. o Using the central document repository, to ensure knowledge sharing across the team and enable best practice. ...

strategy, with ongoing investment in tooling, threat intelligence, and specialist talent. The security function operates at a mature level, combining Security Operations, threat detection, incident response, and continuous improvement practices to defend against evolving threats. ________________________________________ Role Overview As a Security Monitoring & SIEM Analyst, you will play a key role … cyber threats using SIEM and security tooling. This role combines hands-on SIEM analysis, alert triage, investigation, and detection improvement, alongside exposure to incident response and proactive threat detection activities. You will work across multiple data sources to identify suspicious behaviour, analyse events, and support the organisation's cyber ...

Support Analysts to support the EMEA IT Director to support their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile/fixed telephony (patching, rebuilds … testing new/changed services, firmware and application upgrades and transition of new services to operational support and ideally have experience of Incident, Change and Problem management although not essential. These are new roles within an award winning client in superb offices just off the M1 where ...

resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance … testing Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/ ...

resolution Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management Technically delivery of change requests into live services Collaborating with Product Management team on continuous product improvement based on customer feedback Site acceptance … testing Your Experience Knowledge of public safety technologies First and/or second line support in an enterprise/Cloud based environment Incident management and problem resolution experience Microsoft operating platforms, including Microsoft cloud-based services (Azure) Microsoft SQL Server deployment and management ideally WAN/ ...