76 to 100 of 655 Incident Management Jobs in the UK

application journey with us. The must haves Experience leading and mentoring BA teams ITSM: Proficient in ITSM principles and their application on the project depending on scope. Experienced in incident management, change management, and continuous improvement for efficient service delivery Knowledge of infrastructure including virtualisation, containerisation, and public and private cloud technologies Lifecycle Management including platform More ❯

application journey with us. The must haves Experience leading and mentoring BA teams ITSM: Proficient in ITSM principles and their application on the project depending on scope. Experienced in incident management, change management, and continuous improvement for efficient service delivery Knowledge of infrastructure including virtualisation, containerisation, and public and private cloud technologies Lifecycle Management including platform More ❯

application journey with us. The must haves Experience leading and mentoring BA teams ITSM: Proficient in ITSM principles and their application on the project depending on scope. Experienced in incident management, change management, and continuous improvement for efficient service delivery Knowledge of infrastructure including virtualisation, containerisation, and public and private cloud technologies Lifecycle Management including platform More ❯

3rd party applications within our estate for Operational, Business and Functional areas within Finance. Provide expert 2nd line functional support in iProcurement, General Ledger, Purchasing, Payables, iExpense, Receivables, Cash Management Inventory and System Administration modules in Oracle EBS R12 in accordance with agreed SLA’s to ensure customer expectations are met. You will need to have a good technical … knowledge about ERP technical tables and interfaces. You will coordinate and support testing, incident management, problem management and run/coordinate small scale projects and deliverables across the financial application suite. As part of the role, you will identify system improvement opportunities and undertake application development and configuration to ensure that solutions are fit for purpose and … Receivables General Ledger, iExpenses, Ebusiness Tax , Purchasing, iProcurement and Workflow experience Demonstrable record of operationally supporting and/or delivering an ERP solution in a large organisation Good stakeholder management skills and excellent problem solving skills High motivation and a self-starter, attention to detail Good team player, serve as a subject matter expert and co-ordinate with third More ❯

exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides … client base. • Support business users offering second- and third-line support. • Create and deploy PowerShell scripts providing a range of business functions. • Manage new system analysis and implementation. • Provide incident management per ITIL standards. • Liaison between technology department and business groups to communicate system changes. • Manage process and trading system documentation; produce and regularly maintain to a high … an environment with changing expectations • Proven ability to show a proactiveness in picking up issues and improving existing processes • Process-driven and systematic mindset • Experience with ITIL and change management processes • Excellent documentation, communication, and organizational skills • Ability to build strong relationships with Application Development teams and business sponsors • General front-to-back knowledge of the flow for trading More ❯

exchange. The depth of knowledge amongst its teams and divisions provides its customers with clear advantage, and its technology-led service provides access to all major exchanges, order-flow management via screen, voice and DMA, plus award-winning data, insights and analytics. The Technology Department delivers differentiation, scalability and security for the business. Reporting to the COO, Technology provides … both internal and external client base. Support business users offering second- and third-line support. Knowledge of scripting language (PowerShell, Python ). Manage new system analysis and implementation. Provide incident management per ITIL standards. Liaison between technology department and business groups to communicate system changes. Manage process and trading system documentation in existing template; produce and regularly maintain … an environment with changing expectations. Proven ability to show a proactiveness in picking up issues and improving existing processes. Process-driven and systematic mindset. Experience with ITIL and change management processes. Excellent documentation, communication, and organizational skills. Ability to build strong relationships with Application Development teams and business sponsors. General front-to-back knowledge of the flow for trading More ❯

devices, including laptops, desktops, mobile devices, and other peripherals Videoconferences: Ensuring the videoconferences are working correctly, troubleshooting technical issues that arise during meetings, and providing technical assistance to participants Incident Management: Track and manage incidents using a ticketing system, ensuring all issues are documented and resolved in a timely manner Ownership: responsible for engagement, interpreting client needs, offering … Requirements Experience: Minimum of 5 years of experience in IT support, with a focus on VIP or executive support Technical Skills: Proficiency in Windows operating systems, hardware, mobile device management, and common enterprise software applications, including ticketing systems (such as Jira, Remedy). Strong familiarity with macOS is highly desirable. Soft Skills: Excellent verbal/written communication and interpersonal More ❯

with different technologies, including MS Server, Desktop, Active Directory, and Networking. A can-do attitude, strong customer services skills, and excellent technical and communication skills are essential. Key Duties Incident Management: Efficiently diagnose and resolve complex technical issues escalated from 1st line support, involving network, hardware, and software problems. Customer Service: Deliver exceptional customer service, ensuring timely and More ❯

Job Description - Service Management Analyst (006145) Description Our purpose is to make great financial decision making a breeze for everyone, and that purpose drives us every day. It's why we're on a mission to create an automated quoting engine, with the simplest of experiences, wrapped in a brand everyone loves! We change lives by making it simple … to switch and save money and that's why good things happen when you meerkat. We'd love you to be part of our journey. As the Service Management Analyst you will act as a key point for CtMs Service Management activities to ensure that we provide a first class service to our customers. Ensuring our processes are … love to hear what makes you great for this role. Some of the great things you'll be doing: Supporting the definition, documentation, adoption, and operation of core Service Management processes and procedures, including but not limited to Incident Management, Problem Management, and Release Management. Collaborating with the wider business teams to support process improvements and More ❯

Job Description Please note - this role can be hybrid from our Hartlepool or Chippenham Office. Responsibilities Develop and own the end-to-end process & delivery within NEC for Major Incident Management The ability to lead and develop a cohesive team split across multiple geographic locations and to manage people effectively. This includes the ability to coach and develop … compliance through preparation and attendance at internal and external audits particularly ISO 20000 audits. Reviewing and verifying that all documentation is moderated and accurately updated in accordance with document management requirements Awareness of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process managers to ensure a full ITIL aligned end … service is available to stakeholders Build and maintain relationships with internal and 3rd party organisations as required, such as technical resolver teams. Ensuring adherence to contractual SLAs Provide Major Incident reporting as required by each contract A strong communicator both verbally and written at both a technical and stakeholder level. An understanding of ITIL Major Incident management More ❯

team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line … IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of core IT Infrastructure products- 3rd Line IT Support level. SD WAN - ability to troubleshoot. Networking Troubleshooting - Aruba or Cisco - troubleshoot Network Switching & Routing. Firewalls - ideally Fortinet or similar support experience. IOT & Operational Technology - how … Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance More ❯

team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line … IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of core IT Infrastructure products- 3rd Line IT Support level. SD WAN - ability to troubleshoot. Networking Troubleshooting - Aruba or Cisco - troubleshoot Network Switching & Routing. Firewalls - ideally Fortinet or similar support experience. IOT & Operational Technology - how … Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance More ❯

team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident & Request Management experience. 3rd Line … IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of core IT Infrastructure products- 3rd Line IT Support level. SD WAN - ability to troubleshoot. Networking Troubleshooting - Aruba or Cisco - troubleshoot Network Switching & Routing. Firewalls - ideally Fortinet or similar support experience. IOT & Operational Technology - how … Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance More ❯

reliability, establish SLOs, and implement monitoring and alerting strategies Team Leadership: Build, mentor, and grow a high-performing SRE team while fostering a culture of innovation and continuous improvement Incident Management: Establish and optimize incident response processes, lead major incident reviews, and drive systematic improvements Automation Development: Spearhead automation initiatives to reduce manual operations and improve … excellence Technical Strategy: Develop and execute technical roadmaps aligned with business goals and scaling requirements Security Integration: Ensure security best practices are embedded in infrastructure and operational processes Knowledge Management: Establish documentation standards and knowledge sharing practices across the organization Vendor Management: Evaluate and manage relationships with technical vendors and service providers Operational Excellence: Drive continuous improvement in … Deep understanding of distributed systems, cloud platforms (AWS/GCP/Azure), and modern infrastructure technologies Operational Excellence: Strong background in implementing SLOs, SLIs, and SLAs, with expertise in incident management and post-mortem processes Team Development: Experience in hiring, mentoring, and growing high-performing technical teams while fostering a culture of continuous learning Strategic Planning: Ability to More ❯

business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by … acting as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop … business to provide consultative input on solution changes, updates, and upgrades, and assist in defining and communicating accordingly. Take ownership of Major incidents, coordinating resolution efforts and conducting post-incident reports for internal distribution. On occasion these may occur out of hours. Manage the escalation of incidents and service requests to 3rd line support or external vendors as needed. More ❯

business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by … acting as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop … business to provide consultative input on solution changes, updates, and upgrades, and assist in defining and communicating accordingly. Take ownership of Major incidents, coordinating resolution efforts and conducting post-incident reports for internal distribution. On occasion these may occur out of hours. Manage the escalation of incidents and service requests to 3rd line support or external vendors as needed. More ❯

business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by … acting as a point of escalation, ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop … business to provide consultative input on solution changes, updates, and upgrades, and assist in defining and communicating accordingly. Take ownership of Major incidents, coordinating resolution efforts and conducting post-incident reports for internal distribution. On occasion these may occur out of hours. Manage the escalation of incidents and service requests to 3rd line support or external vendors as needed. More ❯

providing top-tier support and fostering positive relationships. Collaborative Problem Solving: Work closely with cross-functional teams to diagnose and resolve technical challenges efficiently. Operational Excellence: Contribute to service management reporting, incident and problem management, and service improvement initiatives. Technical Troubleshooting: Leverage your software expertise to triage, reproduce, and resolve client-reported defects within SLAs. System Maintenance … Security: Ensure system compliance, manage data migrations, and maintain a secure operating environment. Automation & Optimization: Identify and implement opportunities to automate processes and enhance client engagement. Incident Management: Effectively track and manage incidents using ticketing systems (e.g., Jira), ensuring timely resolution. Your Skills and Attributes: Client-Centric Communication: Exceptional verbal and written communication skills with the ability to … database querying (SQL Server, Oracle), and scripting languages (Bash, Python). Cloud Expertise: Experience working in an AWS environment. Operational Acumen: Familiarity with virtualization, network protocols, and troubleshooting. Time Management & Prioritization: Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Team Collaboration: Proven ability to build rapport with clients and collaborate effectively with internal teams. More ❯

Type: Permanent Working style: Hybrid 50% home/office based Closing Date: 3rd July 2025 The main purpose of the role is to support the Head of IT Service Management in defining, executing, and delivering the IT Service strategy in Royal London Group, as well as manage ITIL processes. About the role Own and drive the strategy for Service … evolving and broader Business and IT goals and needs. Communicate IT Service strategy to relevant stakeholders and provide regular progress updates. Own multiple ITIL processes (for example Change Enablement, Incident, Problem, Request, Configuration Management), drive continuous improvement of these, and obtain/retain buy-in to the processes. Monitor and report on service performance, using data to inform … decisions and improvements. Build excellent working relationships with internal and external teams to the function. Collaborate with cross-functional teams including incident management, service desk, and infrastructure to optimise service delivery. Prepare business cases as required to receive funding for proposed transformation activities and present to senior committees. Sponsor and drive the adoption of Service Now across the More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure … compliance of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required … Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure … compliance of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required … Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

million customers. In this role, you will be responsible for maintaining SecOps solutions, controls, and processes across the organisation, while mentoring and leading the SOC team to ensure effective management of OT alerts and incidents. This position requires a deep understanding of SecOps concepts, technologies, and best practices, specifically across IT and OT environments. You will be tasked with … ensuring robust incident management, proactive threat detection, and continuous improvement of our security posture. Strong communication and collaboration skills are essential as you will work closely with cross-functional teams to mitigate risks and protect Thames Water's essential services. What you'll do as an OT Senior Cyber Security Analyst Contextualise OT Specific Threats: • Understand the Operational … and proportionate controls. • Perform proactive activities such as threat hunting to uncover vulnerabilities and ensure continuous risk reduction. • Provide tangible metrics to demonstrate risk reduction and reduced technical debt. Incident Readiness & Response: • Lead the incident triage and response process, ensuring effective management and remediation of cyber security incidents. • Improve incident management by reducing business impacts More ❯

ensure optimal setup, configuration, maintenance, and security of both the development and production environments, ensuring that IT systems and infrastructures are reliable, scalable, and secure. Key Responsibilities Leadership Environment Management: Deployment & Automation: Performance & Scalability: Security & Compliance: Collaboration & Stakeholder Management: Documentation & Reporting: Incident Management & Problem Resolution: Capacity Planning: Escalate issues as appropriate. Manage assigned risks and issues. … communication skills, with the ability to collaborate across technical and non-technical teams. Preferred Qualifications : Experience with container orchestration platforms (e.g., Kubernetes). Familiarity with agile methodologies and project management tools (e.g., Jira, Confluence). More ❯

from end users, either via email, ticketing or over the phone. Provide advanced troubleshooting for customer incidents. Fulfil service requests. Hardware provisioning activities. Help lead and support the Major Incident Management Process. Help lead and support the Problem Management Process. Create and update process documentation and user guides. Collaborate with other PentenAmio teams to drive incident and problem resolution. Assist the Operations team with inter-team knowledge transfer and workload integration. Providing management updates for service or customer issues What we're looking for Technical Proficiency and good troubleshooting ability Experience with Windows and Linux Desktop environments A fundamental understanding of IT networks Certification in or a good working knowledge of ITIL Proficient in … Desk experience Customer focused Excellent communicator face to face and online Desirable skills: Experience in Secure communications Unix experience Knowledge of Wi-Fi networks Experience with Apple mobile device management Qualifications & Eligibility To be eligible for this position you must: Be an British citizen; and Hold or be able to obtain a NSV-DV clearance. Previous experience as a More ❯

You'll be hands-on, designing, implementing, and managing top-notch security solutions across all our cloud environments. You'll also play a key part in developing our vulnerability management program, working closely with our operational support, infrastructure, and development teams. Plus, you'll be right in the thick of security event monitoring, threat intelligence, and incident management … policy, standards, and guidelines. Threat Intelligence: You'll monitor and apply current and emerging threat intelligence, using tools like Google Threat Intelligence to proactively spot and tackle digital threats. Incident Response: You'll actively monitor for security incidents and jump into action with our incident response teams to contain, investigate, and prevent future security hiccups. Defining Controls: You … including firewalls, WAF, anti-virus, and O365 compliance & security centre. Familiarity with NIST (CSF Framework 2.0), ISO 27001, PCI-DSS, and GDPR. Experience operating and managing SIEM solutions, vulnerability management tools, and secure configuration tooling. Ability to use PowerShell and Python scripting for security automation. Experience working in or with agile and/or SecOps oriented teams. A proven More ❯