IT Request Engineer
- Location
- Wigan, England, United Kingdom
managed efficiently, agreed service levels are achieved, and communications consistently reflect Evolve IT’s values. The role combines day-to-day operational leadership with people management, technical escalation, service improvement, and responsibility for maintaining high standards of governance, security, and documentation. Key Objectives, Principal Responsibilities & Accountabilities: Team Leadership … managing performance, attendance, training, and wellbeing. Allocate workloads and resources effectively, promoting a collaborative, accountable, and customer-focused team culture. Request Fulfilment and Incident Management Oversee the delivery of service requests, incident resolution, maintenance, and project activities. Monitor ticket queues and act as the escalation point for complex, high ...