City of London, England, United Kingdom Hybrid / WFH Options
Pinepeak
for risk insights and operational planning Collaborating with scientists, engineers, and domain experts to translate research outputs into production-ready tools Supporting GPU-accelerated software development and helping optimise performance across our stack Contributing to DevOps/MLOps pipelines and ensuring reliable deployment, testing, and delivery workflows Continuously iterating on features based on user feedback, performancemetricsMore ❯
maintain PMO standards, frameworks, and best practices to support project delivery and governance. Oversee the governance framework for all projects within the portfolio, ensuring compliance with defined processes and performance metrics. Act as the business owner of PSA tools such as Teamwork, ensuring their effective use across the Professional Services function, including system configuration, process optimisation, and user training. … operational tools, including estimation tools, project templates, and SharePoint libraries and sites, ensuring consistency and accessibility. Collaborate with stakeholders to establish KPIs that align with business objectives, measuring project performance, efficiency, and effectiveness. Monitor, track, and report on portfolio performance, providing transparency through regular reporting and data-driven insights. Develop and maintain tools, dashboards, and reports that track … project progress, financial performance, utilisation, forecast accuracy, and margins. Facilitate internal governance meetings, including weekly project and portfolio reviews, monthly operational reviews, and financial performance analysis. Provide accurate revenue forecasts and utilisation reports, supporting financial planning and resource management. Analyse data to identify performance trends, root causes of issues, and opportunities for process improvement. Support Engagement Managers More ❯
About Joveo As the global leader in AI-powered, high-performance recruitment marketing, Joveo is transforming talent attraction and recruitment media buying for the world’s largest employers, staffing firms, RPOs, and media agencies. The Joveo platform enables businesses to attract, source, engage, and hire the best candidates on time and within budget. Backed by marquee investors like Nexus … and resolving issues promptly and effectively. Offer training and guidance to clients on using our platform to maximize their hiring efforts. Data Analysis and Reporting: Monitor and analyze the performance of client campaigns, providing data-driven insights and recommendations for optimization. Prepare regular reports on key performancemetrics to demonstrate value and ROI to clients. Product Feedback … product teams to drive product enhancements. Customer Success Planning: Develop and execute customer success plans tailored to each client's unique goals and challenges. Set clear objectives and key performance indicators (KPIs) for success. Conduct QBRs to discuss campaign performance and present ROI to the clients. Customer Advocacy & Health Monitoring: Identify satisfied customers who can become advocates for More ❯
About Joveo As the global leader in AI-powered, high-performance recruitment marketing, Joveo is transforming talent attraction and recruitment media buying for the world’s largest employers, staffing firms, RPOs, and media agencies. The Joveo platform enables businesses to attract, source, engage, and hire the best candidates on time and within budget. Backed by marquee investors like Nexus … and resolving issues promptly and effectively. Offer training and guidance to clients on using our platform to maximize their hiring efforts. Data Analysis and Reporting: Monitor and analyze the performance of client campaigns, providing data-driven insights and recommendations for optimization. Prepare regular reports on key performancemetrics to demonstrate value and ROI to clients. Product Feedback … product teams to drive product enhancements. Customer Success Planning: Develop and execute customer success plans tailored to each client's unique goals and challenges. Set clear objectives and key performance indicators (KPIs) for success. Conduct QBRs to discuss campaign performance and present ROI to the clients. Customer Advocacy & Health Monitoring: Identify satisfied customers who can become advocates for More ❯
The Team: This position offers significant potential to help shape the future direction of DevOps and your own career. The team is responsible for ensuring the availability, latency, performance, efficiency, and stability of our critical infrastructure, all of which runs in AWS. You will collaborate closely with multiple stakeholders including development teams to implement and maintain reliable and scalable … identify and troubleshoot potential issues proactively. Develop and implement alerts and notifications for critical events. Collaborate with development teams to enhance system resilience and reduce downtime. Analyze and optimize performancemetrics to resolve latency bottlenecks and improve system responsiveness. Develop and maintain metrics dashboards to track key performance indicators (KPIs). Design and implement automated deployment … SLOs. Familiar with Docker & Kubernetes, specifically EKS & ECS Familiar with programming languages, such as Python or .NET C#. Additional Preferred Qualifications: Proven experience in monitoring, analyzing, and optimizing the performance of large-scale distributed systems in a cloud environment Proven experience with Windows or Linux production environments, including managing servers, operating systems, and network configurations within the cloud Proven More ❯
to deliver meaningful results translating to tangible productivity and efficiency gains across the AGI-DS World-Wide network. A day in the life Key responsibilities include: • Lead and evaluate performance objectives and metrics across the network (1P and 3P) to proactively identify process improvement opportunities • Manage and develop a team of process improvement engineers, including hiring, coaching, and … communicate project impact in partnership with site leaders • Collaborate with cross-functional teams to drive capability development projects • Mentor, train, and develop process improvement engineers for career progression and performance improvement • Drive network-wide process standardization and best practice implementation • Organize weekly and monthly business reviews on performancemetrics, project implementation, and improvement initiatives • Ensure timely execution More ❯
product development, and customer service teams to ensure a cohesive approach to customer engagement. Innovation : Lead the development of new tools, technologies, and processes to enhance the customer experience. PerformanceMetrics : Establish and monitor key performance indicators (KPIs) to measure the effectiveness of customer lifecycle management strategies. Customer Feedback : Gather and analyze customer feedback to continuously improve … campaigns to increase brand awareness and engagement. Email Marketing : Manage email marketing campaigns to nurture leads and retain customers. Analytics and Data Analysis : Analyze marketing data to measure campaign performance and provide insights for strategic decision-making. Customer Personalization and Engagement Platforms : Utilize leading customer engagement platforms such as Sprinklr, HubSpot, and others to deliver personalized experiences and enhance … comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively. Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals. Director Expectations To manage a business More ❯
create a place where people can grow, be their best, be safe, and feel welcome, valued, and included. We offer a competitive salary, an annual bonus based on company performance, healthcare and wellbeing programmes, pension plan membership, and shares and savings programme. We embrace modern work practises; our Performance with Choice programme offers a hybrid working model, empowering … partnerships and market insights. Lead and motivate a cross-functional team of machine learning developers, engineers, and domain experts to achieve product milestones. Compute, analyze, and document AI model performancemetrics while identifying and implementing strategies to enhance model accuracy and effectiveness. Collaborate with subject matter experts in pre-clinical research, clinical trial design and operation, precision medicine … process setup, testing and maintenance. Experience in Confluent Kafka, Mendix, MS Azure stack and Agile tool kits such as JIRA or Azure DevOps. Experience of AI/ML model metrics (e.g., F1 and AI-contents evaluation metrics) including human-in-the-loop (HITL) AI/ML monitoring. Programming experience (R/SQL/Python) analyzing data sets and More ❯
degrees, and graduates with some professional work experience About Capacitas Founded in 2002 and based in London, Capacitas is the only consulting firm specialising exclusively in reducing cost and performance risk in business-critical IT systems: We are thought‐leaders and trusted advisors in IT Performance Assurance We have a unique methodology that strikes the balance between service … have extensive experience protecting high revenue, high availability clients We invest in R&D - developing solutions to enable fast, efficient and scalable delivery At Capacitas we know what great performance looks like for our clients and their customers. We enable our client’s IT systems to be available, fast and cost efficient without slowing their rate of business change. … our clients. The range of projects you work on will vary according to current demand and your professional development needs. Typical projects include: Conducting systems risk management assessments Designing performance test plans to address performance risk Demand forecasting/planning Development of capacity and performance models Proactive system monitoring to identify performance risks You will report More ❯
team to join our Sports Analytics team in our Bala Cynwyd, PA office. You will work directly with our technologists, traders and quantitative research analysts to maintain the reliability, performance, and scalability of systems that are critical to our sports analytics infrastructure. In this role, you will: Provide technology support to the business during major trading events (Major Sporting …/CD pipelines Support, maintain, and build out monitoring and automation for application infrastructure and platforms supported in our environment. Research & develop of new technologies and solutions to enhance performance, availability, and reliability of our IT Systems & Infrastructure Work towards improving our automation and orchestration solutions Actively test, measure, and analyze results to vet ideas and optimize choices throughout … test and staging environments when necessary. What you can expect from us: Real Impact: You'll be designing and optimizing systems that process massive amounts of data, ensuring high performance and stability. You'll see how your contributions towards developing and supporting leading-edge hardware and software solutions make a firm-wide impact that makes us all smarter, faster More ❯
project manager to ensure the right product are produced within the team and ensure appropriate project communication to all project members. Support the design, development, and maintenance of ongoing performancemetrics, investigations, reports, analyses, dashboards, etc. to drive key business decisions. Participate in the build of scalable solutions/self-serve platforms that will provide data/KPIs … and identify the best way to improve the customer experience and meet our loss reduction goals. Acquire various data sources to enable holistic analysis at a global level. Establish performance benchmarks, conduct analyses, and prepare reports on all key CMRS goals and metrics. Develop and maintain standard operating procedures, emergency response procedures, and preventive maintenance programs. Ensure standardization and … of contract security officers, and distribution center loss mitigation techniques. Comfortable working in a fast-paced ambiguous environment. Ability to prioritize and manage multiple responsibilities. Analytical leader experienced in performance based, action and results oriented management, strong project manager and effective problem-solver. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have More ❯
steps. Ensure data integrity by regularly auditing and maintaining data cleanliness within systems like CRMs and marketing platforms. Partner with the Client Success team to identify and track key metrics driving client satisfaction and retention. Develop models to predict churn and identify at-risk users. Provide training and tools for teams to access and utilise data effectively. Build and … working with AWS Quicksight to create reports and visualisations. Advanced Excel capabilities for quick data manipulation and supplementary analysis. Experience working with Google Analytics for user behaviour tracking and performance metrics. Familiarity with Hotjar for heatmaps and user interaction insights. Ability to define and monitor product KPIs and OKRs, with insights into user funnels and retention metrics. Effective communication More ❯
collections strategy and lead data-driven improvements across the function. In the short term (3-6 months), you'll focus on becoming fluent in our current collections landscape, building performance monitoring tools and deploying your first round of tests. In the longer term (12+ months), you'll lead strategic innovation in collections, delivering measurable impact on revenue retention and … data analysis. Collaborate with teams across Raylo-including Product, Engineering, Finance, and Ops-to align strategy and execution. Use SQL and Looker to deep-dive into datasets and uncover performance insights. Define and track KPIs for collections and device recovery, using them to iterate and scale what works. Present findings and recommendations clearly to stakeholders, translating complex data into … or data science, ideally within fintech, credit, or financial services. Proven SQL proficiency and experience using BI tools (e.g., Looker, Tableau). Experience building dashboards and monitoring frameworks for performance metrics. A customer-first mindset, with the ability to break down problems and design effective solutions. Excellent communication and stakeholder engagement skills, with the ability to influence across departments. More ❯
driving process improvement. This role manages (contract manufacturing) vendor(s) critical to the successful fulfillment of hardware to AWS data centers globally. The role is primarily responsible for Site Performance (output, quality, efficiency, costs), CM Partner Relationship Management. The primary performancemetrics associated with this- role are target daily/weekly output, SLA adherence as an input … to AIS Capacity Delivery Reliability (CDR), First Pass Yield and on-time NPI readiness for all rack types enabled within the region. Secondary metrics include staffed site capacity utilization, Clear-To-Build, server bone-pile, and Racks-in-Transit (RIT). Key job responsibilities 1. Day-to-day management responsibility for high velocity assembly operations 2. Act as point … of escalation for all vendor related issues 3. Manage vendor operational excellence through data driven metrics and continuous improvement activities 4. Drive cross-functional strategic initiatives to improve supply chain efficiency and overall cost structure 5. Drive complex business analysis to identify business opportunities to improve internal and external processes 6. Work cross-functionally to identify and apply best More ❯
CV. Key job responsibilities • Owning reporting for strategic roadmaps by working with business leaders; driving expansion and optimization of new business units in our DSP program. • Developing and maintaining performance dashboards with key metrics for review with senior leadership and business teams; synthesizing large quantities of data to help create new, step-change initiatives for the organization. • Onboarding … closely with our stakeholders in assessing the health of our business partners (i.e. the network) and how we can improve the "win-win" collaboration with our DSPs while improving performance and compliance. BASIC QUALIFICATIONS • Experience programming to extract, transform and clean large (multi-TB) data sets • Experience in scripting for automation (e.g. Python) and expert SQL skills. • Experience in … with a variety of organizations and management levels • Bachelor's degree • Excellent verbal/written communication skills • Ability to work across multiple teams to create solutions to monitor business performance and interpret key performancemetrics into actionable recommendations. PREFERRED QUALIFICATIONS • Experience managing, analyzing and communicating results to senior leadership • AWS Cloud Practitioner Amazon is an equal opportunities More ❯
City of London, London, United Kingdom Hybrid / WFH Options
The MDU
development to support the modernisation of multi-channel contact centre operations, workforce management, and reporting capabilities. The role requires a deep understanding of telephony, CRM systems, workflow automation, and performance analytics, ensuring business needs are translated into effective, scalable solutions. Key Responsibilities Multi-channel contact centre and workforce management Define and document detailed requirements for multi-channel customer interaction … development of quality monitoring frameworks, including structured scoring methodologies, and reporting metrics. Define requirements for call recording compliance, data retention policies, and security controls. Provide business analysis for agent performance tracking, SLA adherence, and customer experience insights. Data analysis, reporting, and performance tracking Identify key performance indicators (KPIs), including response times, service levels, cost efficiency, and workforce … productivity. Deliver trend analysis, MI reporting, and forecasting models to support decision-making. Define requirements for real-time monitoring tools and dashboards to track operational performance across multiple channels. Skills & experience Essential Proven experience as a business analyst, preferably within a contact centre, customer service, or operations environment. Strong expertise in multi-channel communication platforms, workforce planning, and CRM More ❯
are seeking a detail-oriented and data-driven Tech Operations Analyst as part of our Technical Operations team. This role is pivotal in driving operational excellence through data analysis, performance monitoring, and tool optimisation. You will work closely with cross-functional teams to leverage tools such as Jira, Tableau and other data sources, developing dashboards and insights that inform … decision-making and enable the establishment of performance baselines. Your key responsibilities will include: Data Analysis & Reporting: Analyse operational data from tools like Jira, Plandek, and OKR platforms to identify trends and inefficiencies. Build dashboards (e.g., Tableau) that provide clear, actionable insights. ️ Tool & Process Management: Optimise Jira usage across teams - from custom field management to workflow configuration - ensuring it … aligns with OKRs and supports transparency. OKR & Baseline Tracking: Partner with leadership to define, track, and report on OKRs. Help establish performance baselines to improve forecasting and capacity planning. Cross-Functional Collaboration: Work closely with Engineering, Product, and Data teams to understand requirements, surface the right metrics, and communicate insights clearly. Continuous Improvement: Proactively identify ways to enhance More ❯
City of London, London, United Kingdom Hybrid / WFH Options
I3 Resourcing Limited
presentation layers to power reporting and analytics Collaborate with stakeholders, product owners, and developers Create and maintain data models that serve as a foundation for reporting and analytics Monitor performancemetrics and troubleshoot issues within the data architecture, ensuring optimal health and efficiency. Skills and Experience: Bachelor's degree or higher in a technical discipline Proven experience as … Redshift, Lambda, API Gateway Strong SQL skills for complex data queries and transformations Python programming for data processing and analysis is a plus Strong acumen for application health through performance monitoring, logging, and debugging AWS or Snowflake certifications are a plus MUST HAVE SNOWFLAKE, AWS, SNOWPRO CORE More ❯
others. Great service is paramount for our continued expansion and the trust of our partners. The role of Operations Manager is ensuring this is delivered consistently by using data metrics allied with staff development to affect a continuous improvement programme which allows us to retain staff and keep scaling the business. You will have specific responsibility for the following … productivity and efficiency across all departments. Monitor daily operations and ensure compliance with company policies and industry regulations. Lead, mentor, and motivate a diverse team of employees to achieve performance targets. Analyse operational performancemetrics to identify areas for improvement and implement corrective actions as necessary. Collaborate with other departments to streamline processes and enhance overall service … delivery. Manage budgets, forecasts, and resource allocation to ensure operational sustainability. Foster a culture of safety, quality, and continuous improvement within the organisation. Prepare regular reports on operational performance for senior management review. Qualifications Proven experience in an operations management role or similar position within a relevant industry. Strong leadership skills with the ability to inspire and develop teams. More ❯
of resources across projects, ensuring optimal utilization and efficiency. Risk Management : Identifying and managing high-level risks and issues that could impact the organization's projects and strategic objectives. Performance Monitoring: Establishing performancemetrics and monitoring the progress and success of projects across the organization. I nnovation and Improvement : Driving innovation and continuous improvement within the project … management function, adopting new methodologies and technologies. Reporting : Providing regular updates and reports to the executive team and board of directors on project performance and strategic initiatives. Mentorship: Mentoring and developing the skills of project managers and other team members, fostering a culture of growth and development. Required qualifications, capabilities, and skills Leadership Skills: Strong leadership and people management More ❯
Position Overview: Astin It Solutions is seeking a skilled and experienced Database Administrator to join our team. The ideal candidate will be responsible for the design, implementation, maintenance, and performance of our company's database systems. Working closely with our IT team, the Database Administrator will play a key role in ensuring the integrity, security, and availability of our … databases, as well as optimizing their performance to meet the needs of our business and clients. Key Responsibilities: Collect, organize, and analyze large datasets to identify trends, patterns, and insights that will inform business strategies and decision-making processes. Develop and implement data models, algorithms, and statistical techniques to solve complex business problems and optimize performance. Interpret and communicate … and concise manner, both verbally and through visualizations such as charts, graphs, and reports. Collaborate with cross-functional teams, including IT, marketing, finance, and operations, to gather requirements, define metrics, and drive data-driven solutions. Identify opportunities for process improvements and optimization based on data analysis and performance metrics. Stay up-to-date with industry trends, best practices More ❯
analyze complex data sets to drive effective decision making. Use data to understand operational challenges and create continuous improvement initiatives. 2) Communicate clearly and concisely with leadership to explain performance trends, actions, and reasoning for business decisions. 3) Launch programs, monitor performancemetrics, and report on the status of key objectives that affect deliverables. 4) Work with … coordination skills are essential. BASIC QUALIFICATIONS - Bachelor's degree - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience defining program requirements and using data and metrics to determine improvements PREFERRED QUALIFICATIONS - Experience in leading large, cross functional projects Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to More ❯
best practices across Amazon and external transportation industry. Key job responsibilities Create and manage program and product strategy and roadmap for Operating Expense Reduction Own and deliver on program performancemetrics, conduct performance reviews with Leadership team Lead cross-functional teams to achieve roadmap milestones Conduct analysis, effectively communicate complex findings and recommendations with senior leadership, cross … relationships and drive consensus. Design analytical approach, deliver findings using data, visualizations, and effective storytelling techniques Create new tools and business processes that simplify, standardize, and enable sustainable growth & performance of this program A day in the life Every day is different as a PM. You'll work independently and collaboratively on projects, which may be at different stages More ❯
legacy applications and infrastructure to cloud. Cloud Administration & Management : Administer and manage cloud services, and others to optimize cloud infrastructure. Oversee the monitoring and maintenance of cloud environments, including performance optimization, backup and disaster recovery, and compliance with internal policies. Security & Compliance : Implement security best practices, such as identity and access management (IAM), network security, encryption, and compliance with … as Code (IaC) using tools to automate infrastructure provisioning and management. Collaborate with DevOps teams to integrate cloud infrastructure with continuous integration and continuous deployment (CI/CD) pipelines. Performance Monitoring & Optimization : Implement and configure monitoring tools to track the health and performance of cloud services. Stakeholder Engagement : Work closely with development, operations, and security teams to align … into cloud architecture solutions. Documentation & Reporting : Maintain clear and comprehensive documentation of cloud architecture, configurations, policies, and procedures. Provide regular status reports on cloud infrastructure health, issues, improvements, and performancemetrics to senior management What you need : Key Skills & Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Relevant cloud certifications (e.g. More ❯
legacy applications and infrastructure to cloud. Cloud Administration & Management : Administer and manage cloud services, and others to optimize cloud infrastructure. Oversee the monitoring and maintenance of cloud environments, including performance optimization, backup and disaster recovery, and compliance with internal policies. Security & Compliance : Implement security best practices, such as identity and access management (IAM), network security, encryption, and compliance with … as Code (IaC) using tools to automate infrastructure provisioning and management. Collaborate with DevOps teams to integrate cloud infrastructure with continuous integration and continuous deployment (CI/CD) pipelines. Performance Monitoring & Optimization : Implement and configure monitoring tools to track the health and performance of cloud services. Stakeholder Engagement : Work closely with development, operations, and security teams to align … into cloud architecture solutions. Documentation & Reporting : Maintain clear and comprehensive documentation of cloud architecture, configurations, policies, and procedures. Provide regular status reports on cloud infrastructure health, issues, improvements, and performancemetrics to senior management What you need : Key Skills & Qualifications: Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field. Relevant cloud certifications (e.g. More ❯