251 to 275 of 903 Performance Metrics Jobs in the UK

satisfaction and address any issues. 3) Product Knowledge: Stay updated on our product offerings and industry trends. Train clients on new features and functionalities to optimise their usage. 4) Performance Metrics: Maintain high customer satisfaction scores and retention rates. 5) Communication: Provide regular updates to clients on new features, upgrades, and relevant industry information. Collaborate with internal teams … to ensure client needs are communicated and addressed effectively. Career Progression Successful performance in the Customer Success Manager role will open opportunities for career progression, including the chance to take on more challenging roles such as managing bigger enterprise accounts and being the first escalation point to other CSMs in the Team. Qualifications and Skills Proven experience in customer More ❯

products and services meet the highest quality standards. The role ensures that the non-functional testing delivered by our Service Providers is optimised to certify that our systems meet performance, reliability and scalability requirements, protecting the service we provide to our customers. The ideal candidate is a strategic thinker, with a strong technical background and proven leadership abilities, who … relevant Non-Functional Test types for individual systems changes Working with projects and programmes in collaboration with SMEs to agree the required scope of Non-Functional Test types including performance, capacity, load, stress, reliability, BCDR and security testing Validation of Non-Functional Requirements and design specifications to ensure their testability and provide clear traceability through to Non-Functional Testing … are we looking for? 10+ years' experience in non-functional testing or test assurance roles Extensive experience of managing a portfolio of activity across non-functional testing types including performance, capacity, load, stress, reliability, BCDR and security testing Deep knowledge of testing tools and frameworks, including Azure DevOps, JMeter, JUnit, LoadRunner, Selenium, Postman, Virtuoso, Gremlin, WireMock, OpenShift, BitBucket etc More ❯

dive analysis on malware, phishing, and lateral movement threats Correlate events across diverse log sources, including cloud and on-prem infrastructure Collaborate with engineering teams to enhance integration and performance of Microsoft security tools Mentor junior SOC analysts and contribute to internal capability development Maintain and enhance incident response playbooks, processes, and documentation Produce regular performance metrics More ❯

collaborating on Minimum-Viable Platform Services (MVPs) and key technical enablers. Balance innovation with practicality in platform strategies, technical debt management, API design, and service development, using customer feedback, performance metrics, and industry standards to inform decisions. Create and evangelize industry practices around Security, API, and developer usage across multiple product lines, developing migration strategies for existing and … integration frameworks with sequenced delivery plans, creating "Commit-to-Plan" milestones on release, quarterly, and annual timelines. Own and prioritize the platform backlog based on technical impact, user value, performance, scalability, and security, identifying reusable services and components that enhance operational efficiency and innovation velocity. Monitor development progress and proactively remove roadblocks, collaborating with engineering and product teams to … for licensing costs and delivery sequencing. Use data-driven insights to balance short-term wins with long-term investments, developing platform contracts, SLAs, and access models that ensure reliability, performance, and business alignment. Address critical platform considerations including security, compliance, user experience, scalability, monitoring, and disaster recovery, while identifying emerging technologies and competitive dynamics for future growth. Inspire platform More ❯

clear, accessible documentation and training materials Targets & Reporting Set clear, ambitious customer service targets (e.g., CSAT, NPS, response times) and inspire the team to achieve and exceed them Set performance standards and KPIs across both functions (e.g., time-to-resolution, CSAT, NPS, retention rates) and ensure consistent achievement and improvement Monitor performance metrics and provide regular feedback … complex customer challenges and have the experience to handle customer escalations promptly and effectively Experienced in hiring and retaining top-tier customer facing team members by fostering a high-performance culture Proactive problem solver with a data driven approach to performance improvements Strategic thinker and can confidently balance big picture goals with hands-on execution Enthusiastic about supporting … mentoring, and upskilling team members Exceptional communicator with a collaborative leadership style in a fast paced, fluid environment Proactive problem solver with a data driven approach to performance improvements Desirable Experience in hiring and managing internationally Experience scaling CX operations from early stage start-up to growth-stage What we offer Benefits NEST pension scheme Season ticket loan scheme More ❯

Salary Competitive London or Manchester (Hybrid working model, 2 days a week office based, 3 days remote) Competitive Salary plus performance related bonus Smart DCC is at the heart of the UK's energy infrastructure, delivering secure, nationwide connectivity for smart metering and beyond. As we continue to evolve, we're looking for a Senior Service Lifecycle Owner to … doing? Lead the day-to-day operation and continuous improvement of our Lifecycle Management (LCM) processes and frameworks. Define and deliver product/service strategies, long-term roadmaps, and performance goals. Act as the senior owner and advocate for your assigned service/product family within DCC. Align technical development with the Technology team and support long-term commercial … strategy with the Commercial function. Define in-life service models and performance metrics in collaboration with Operations. Engage with regulatory and customer teams to incorporate external stakeholder requirements. Own service budgets, financial risk management, and drive benefit realisation across a multi-hundred-million-pound portfolio. Represent Lifecycle Management at key governance forums and serve as a senior escalation More ❯

the future of ecommerce. Key Responsibilities: Trading Leadership and P&L management Drive the ecommerce trading strategy to achieve and exceed revenue, margin, and profitability targets. Monitor and analyse performance metrics (e.g., sales, conversion rates, average order value, and customer retention) to identify opportunities and address challenges. Understand P&L top and bottom line dynamics, steer initiatives to … support a profitable grow Steer the development of data-driven pricing, merchandising, and promotional strategies to optimize performance and meet customer needs. Customer-Centric Consumer Experience Place the customer at the centre of all trading activities, ensuring seamless and personalized shopping experiences. Collaborate with UX/UI teams to optimize the digital customer journey, from discovery to purchase. Use … marketplaces to enhance operational and commercial outcomes. Merchandise and Product Focus Collaborate with Merchandising teams to ensure online assortments align with customer demand and market trends. Drive visibility and performance of hero products and key categories, balancing inventory, pricing, and promotional activities. Oversee product lifecycle management, ensuring availability and alignment with sales forecasts. Omni-Channel Alignment and Roadmap Develop More ❯

personalized communications and automated player flows. Develop and manage promotional campaigns, bonus offers that drive engagement and retention for referred players. Data Analysis & Optimization: Establish and monitor key CRM performance metrics and KPIs and produce reports to monitor progress Conduct deep-dive analysis of player data to identify trends, opportunities, and areas for improvement. Implement A/B … testing and multivariate testing frameworks to continuously optimize campaign performance, customer funnel, messaging, and offers. Work closely with BI and analytics teams to refine data models and reporting to clearly measure and identify ROAS Technology & Tools: Oversee the effective utilization of CRM platforms and marketing automation tools Identify and evaluate new CRM technologies and innovative solutions to enhance our … Lead, mentor, and develop a high-performing team of CRM specialists Foster a culture of continuous learning, innovation, and data-driven decision-making within the CRM team. Set clear performance objectives, provide regular feedback, and conduct performance reviews. Cross-functional Collaboration: Collaborate effectively with other departments, including Paid Media, Product Development, Tech, and Analytics to achieve shared business More ❯

personalized communications and automated player flows. Develop and manage promotional campaigns, bonus offers that drive engagement and retention for referred players. Data Analysis & Optimization: Establish and monitor key CRM performance metrics and KPIs and produce reports to monitor progress Conduct deep-dive analysis of player data to identify trends, opportunities, and areas for improvement. Implement A/B … testing and multivariate testing frameworks to continuously optimize campaign performance, customer funnel, messaging, and offers. Work closely with BI and analytics teams to refine data models and reporting to clearly measure and identify ROAS Technology & Tools: Oversee the effective utilization of CRM platforms and marketing automation tools Identify and evaluate new CRM technologies and innovative solutions to enhance our … Lead, mentor, and develop a high-performing team of CRM specialists Foster a culture of continuous learning, innovation, and data-driven decision-making within the CRM team. Set clear performance objectives, provide regular feedback, and conduct performance reviews. Cross-functional Collaboration: Collaborate effectively with other departments, including Paid Media, Product Development, Tech, and Analytics to achieve shared business More ❯

it's disruption with purpose. Develop and Mentor: Manage and develop Team Leaders through tasks such as setting yearly objectives, creating personal development plans, providing ongoing feedback, and conducting performance reviews. Drive Performance: Develop and manage performance metrics to support exceptional customer satisfaction and efficiency of resources. Equip your team with the necessary tools and training More ❯

Campaign Planning and Execution Plan and execute integrated marketing campaigns across various channels to drive demand, lead generation, and pipeline acceleration. Define campaign goals, messaging, buyer personas, and success metrics while developing programs to capture new leads. Sales Enablement. Collaborate with sales, product, and customer service teams to align marketing efforts with revenue growth and demand generation. Develop sales … and Insights Conduct market research and analyze industry trends, competition, and customer insights to shape marketing strategies. Monitor, analyze, and report on marketing campaign effectiveness using KPIs and other performance metrics. Plan and coordinate marketing event logistics, including locations, materials, staff, and partnerships. Engage with potential customers, explain product or service value, and collect contact information for follow-ups. … present insights to senior leadership. Event Management Organize and execute marketing events that align with the overall strategy to enhance brand experience and engagement. Track event success using key metrics and attend industry events to build relationships and promote the company. Please ignore the salary stated as it is negotiable. More ❯

Campaign Planning and Execution Plan and execute integrated marketing campaigns across various channels to drive demand, lead generation, and pipeline acceleration. Define campaign goals, messaging, buyer personas, and success metrics while developing programs to capture new leads. Sales Enablement. Collaborate with sales, product, and customer service teams to align marketing efforts with revenue growth and demand generation. Develop sales … and Insights Conduct market research and analyze industry trends, competition, and customer insights to shape marketing strategies. Monitor, analyze, and report on marketing campaign effectiveness using KPIs and other performance metrics. Plan and coordinate marketing event logistics, including locations, materials, staff, and partnerships. Engage with potential customers, explain product or service value, and collect contact information for follow-ups. … present insights to senior leadership. Event Management Organize and execute marketing events that align with the overall strategy to enhance brand experience and engagement. Track event success using key metrics and attend industry events to build relationships and promote the company. Please ignore the salary stated as it is negotiable. More ❯

experience. You'll also support the retention team in building a loyal customer base. Strong analytical skills are essential-you'll regularly use GA4 and other tools to track performance, analyse funnels, and identify opportunities for optimisation. Experience with visual merchandising tools, conversion funnel strategy, and D2C best practices is required. Reporting to the Head of Growth, you'll … on UX design needs with a mobile-first mindset to ensure a frictionless customer journey. Build data-driven business cases to prioritise projects and demonstrate ROI using KPIs and performance metrics. Plan and execute A/B testing to validate new features or layouts; share insights and make data-backed decisions. Use tools like Microsoft Clarity and heatmaps to … site behaviour and customer feedback. Retention Oversee the Retention team and support the development and execution of the email strategy, including both broadcast and automated campaigns. Analyse key retention metrics-such as customer lifetime value (CLV) and repeat purchase rates-to drive loyalty and sustained engagement. Over 5 years experience growing a D2C Shopify Plus ecommerce business Proven success More ❯

Campaign Planning and Execution Plan and execute integrated marketing campaigns across various channels to drive demand, lead generation, and pipeline acceleration. Define campaign goals, messaging, buyer personas, and success metrics while developing programs to capture new leads. Sales Enablement. Collaborate with sales, product, and customer service teams to align marketing efforts with revenue growth and demand generation. Develop sales … and Insights Conduct market research and analyze industry trends, competition, and customer insights to shape marketing strategies. Monitor, analyze, and report on marketing campaign effectiveness using KPIs and other performance metrics. Plan and coordinate marketing event logistics, including locations, materials, staff, and partnerships. Engage with potential customers, explain product or service value, and collect contact information for follow-ups. … present insights to senior leadership. Event Management Organize and execute marketing events that align with the overall strategy to enhance brand experience and engagement. Track event success using key metrics and attend industry events to build relationships and promote the company. Please ignore the salary stated as it is negotiable. More ❯

Campaign Planning and Execution Plan and execute integrated marketing campaigns across various channels to drive demand, lead generation, and pipeline acceleration. Define campaign goals, messaging, buyer personas, and success metrics while developing programs to capture new leads. Sales Enablement. Collaborate with sales, product, and customer service teams to align marketing efforts with revenue growth and demand generation. Develop sales … and Insights Conduct market research and analyze industry trends, competition, and customer insights to shape marketing strategies. Monitor, analyze, and report on marketing campaign effectiveness using KPIs and other performance metrics. Plan and coordinate marketing event logistics, including locations, materials, staff, and partnerships. Engage with potential customers, explain product or service value, and collect contact information for follow-ups. … present insights to senior leadership. Event Management Organize and execute marketing events that align with the overall strategy to enhance brand experience and engagement. Track event success using key metrics and attend industry events to build relationships and promote the company. Please ignore the salary stated as it is negotiable. More ❯

system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed SLA's. Monitor and manage supplier performance metrics, breaches, and cancellations on a day-to-day basis. Build and nurture relationships within the repair network to ensure seamless customer repairs. Act as a point of … all client issues and feedback to the Line Manager and the Management Team. Assist with requests for departmental, regional or client analysis and management. Liaise with designated Regional Network Performance Analyst and Regional Network Controller and any other departments for assistance and resolution. Work towards achieving set daily/monthly/annual targets provided by your Team Leader/… Line Manager. Assist with other Co-Ordinator's caseload as and when requested to ensure full-service provision. Attend daily buzz calls to discuss regional performance, outstanding allocations, and any other region-related issues. Ensure accurate and detailed recording of all information in management systems for comprehensive audit trails. Utilise available reports to identify and rectify missing and "bad More ❯

Responsibilities & Duties Leadership & Team Development Build, lead, and mentor a department of Engagement Managers, Consultants, and Specialists Develop managers into strong leaders who own their areas of delivery and performance Champion a culture of accountability, innovation, and continuous improvement Ensure your team has the expertise and training to deliver high quality onboarding Onboarding & Delivery Excellence Lead end-to-end … and track KPIs to measure onboarding success, resource utilisation, and delivery efficiency Implement process improvements to support business growth without proportional headcount increases Lead budget oversight and ensure commercial performance (e.g. chargeability) across projects Collaborate with senior leadership to ensure alignment with broader business objectives Skills And Competencies Strong leadership and people management skills Strategic thinking to align delivery … High level customer engagement and stakeholder management experience Expertise in software implementation, project governance, and delivery tooling Data driven mindset, with an ability to define and act on key performance metrics Ability to lead cross functional collaboration and influence across teams Excellent communication, negotiation, and problem solving skills Experience And Knowledge Proven experience leading onboarding or implementation teams More ❯

Lead initiatives to ensure smooth adoption of new technologies and processes. Team Leadership: Manage and develop the HR Operations team to build a high-performing group delivering exceptional service. Performance Metrics: Establish and monitor KPIs to measure HR service effectiveness and identify improvement areas. Stakeholder Engagement: Collaborate with senior leadership to align HR strategies with business goals. Continuous … balance with flexible hybrid working, 25 days annual leave plus options to buy more, flexible parental leave, life event leave, sabbaticals, private medical insurance, health cash plans, competitive salary, performance bonuses, personal development programs, mental health support, pension matching, life assurance, car schemes, and flexible benefits schemes. Ready to join us and drive our success as a high-performing More ❯

Bid Database, including the development and upkeep of 'model answers' Champion ESG, Sustainability and Social Value within the tender process, aligning submissions with evolving market and regulatory expectations Monitor performance metrics and generate regular reporting to support strategic decisions Identify and implement opportunities for process enhancement, addressing performance gaps where identified Coordinate tender and bid submissions, aligning … about BD visit: At BD, we are strongly committed to investing in our associates-their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our More ❯

and technology. A typical day in this role involves collaborating with technology leaders, contributing to the enhancement of day-to-day operations, and ensuring improvements in availability, reliability, latency, performance, and efficiency of the ESC. As a leader, you will manage teams in both systems operations and development, emphasizing automation and engineering efficiency. The overarching goal is to deliver … Lead your team in executing organizational and team roadmaps, focusing on ESC launch goals. Regular check-ins and strategic guidance foster collaboration and shared success. - Analyse systems and software performance, identifying areas for improvement and shape strategies to enhance overall efficiency. - Cross-departmental collaboration is key, you will strengthen relationships with other teams, streamlining processes for optimal ESC functioning. … Building coaching and mentoring teams to ensure a skilled and invested workforce. - Regularly review key performance metrics, to ensure the team's efforts align with overarching business objectives, fostering a results-driven environment. - Identifying successes and areas for improvement, ensuring your teams are well-prepared for ESC launch challenges and opportunities. - This position involves On-call responsibility, you More ❯

help implement technical improvements that enhance platform performance. Key responsibilities include: Managing our multi-cloud infrastructure across AWS and GCP will be a core responsibility, requiring you to balance performance, availability, and cost considerations Architecting, implementing, and continuously improving our CI/CD pipelines, creating streamlined deployment workflows that accelerate our development cycle while maintaining robust quality controls. Maintaining … and enhancing our Terraform configurations, ensuring they remain modular, reusable, and well-documented. Building a comprehensive monitoring and observability system that provides real-time visibility into platform health, performance metrics, and potential issues. Supporting customers who self-host the Rainbird platform within their own infrastructure. You'll develop deployment guides, troubleshooting documentation, and automation tools that simplify the More ❯

A) Spearhead financial modeling , budgeting, and forecasting, delivering actionable insights to inform company-wide decision-making. Evaluate new market opportunities, perform scenario analyses, and deliver real-time dashboards for performance tracking. Capital Markets & Investor Relations Oversee existing and potential investor relationships, demonstrating transparent financial reporting and consistent performance metrics. Prepare the company for future large-scale financings or … year financial strategy that supports Hypervolt's expansion and readiness for future capital events. Operational Mastery : Adept at integrating systems (Sage Intacct, Workiva) and scaling processes without sacrificing agility. Metrics-Driven Approach : Relentless focus on data-backed decision-making, ensuring all functional areas align with cost, revenue, and profitability targets. Hypervolt has been deeply FP&A focused from the … master details whenever needed and be excellent at delegating or leading the charge from the front, as needed, to succeed! Competitive base salary plus executive bonus structure tied to performance and growth. Generous stock options -reflecting the company's long-term growth potential. Comprehensive health, dental, vision insurance and retirement plan options. A unique opportunity to build and scale More ❯

Specialist and the Compliance team to ensure that all legal and regulatory obligations are performed to the highest standard. Working with the wider Digital team, in managing and optimising performance of the website and ensuring all updates are executed. Utilising in-depth knowledge gained through research, analysis, and tools like Google Analytics to inform decisions about website content. Collaborating … and lifecycle campaigns. Email strategy - working alongside the Marketing team to develop and implement email marketing strategies to support client retention, engagement, and revenue growth. Tracking and analysing key performance metrics (e.g., open rates, click-through rates, conversion rates) to optimise campaigns. Working with the private client and lead generation teams to optimise the client nurturing programme (email … campaign). Digital channel support: Providing regular performance reports, offering strategic insights to improve sales and marketing effectiveness. Continuously researching and staying up to date with the latest trends in digital marketing and social media. Working closely with third-party agencies to ensure digital presence is fully optimised and always up to date, maximising the use of tools/ More ❯

end user. • Develop and lead a framework for HR data governance. • Drive the improvement of data quality across the People functions. • Develop and maintain People dashboards and implement key-performance metrics. • Working with Information Security and Digital Services teams, ensure all systems, data, processes and functions are compliant with relevant policies and legislation. • Lead, coach and mentor junior staff … quickly get up to speed with new applications. • A working knowledge of the employee lifecycle and key HR functions, including but not limited to Recruitment; Pay & Reward, Learning & Development; Performance Management. • Experience of developing and using PowerBi • Experience in managing a work programme of activities • Demonstrable project management and organisational skills • Experience of leading system improvements. • Knowledge of data … protection frameworks, such as GDPR and ISO 27001. • Experience in People analytics and data-driven decision making • Ability to set and report on people metrics and KPIs. • Ability to identify actionable insights and recommendationsfrom data. • Knowledge of relevant HR legislation • Excellent communication and presentation skills • Able to build strong relationships internally and externally • Demonstrable leadership skills Educational requirements Educational More ❯

Reviewing key customer accounts, ensuring service delivery aligns with SLAs and customer expectations. Proactively engaging with customers to understand their current challenges, providing consultative solutions and technical insights. Monitoring performance metrics such as NPS, retention, and service growth, identifying opportunities for improvement. Collaborating cross-functionally with Account Managers, Product Teams, and Logistics to address operational challenges and enhance … our commitment to your success. Diverse Team : Become part of an international team that values diversity, fostering a culture of transparency and visibility. A Peek into Life at Deliverect: Performance-Driven Freedom : Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters-delivering impactful results. Innovation Hub : Immerse yourself in a culture of constant innovation More ❯