176 to 200 of 200 Problem Management Jobs in the UK

services industry and their IT systems Practical cloud native experience Experience with observability tooling and practices (structured logging, metrics, distributed tracing) and incident/problem management. Work Style/Ways of Working Strong communication skills, ownership mindset, and ability to collaborate across product, engineering, and operations. Commitment to inclusive ...

narrow speciality. Rolled out SLOs across an organisation to drive error budgets and alerting, built fault-tolerant systems, and comfortable with incident and problem management. Fluent with AI development tools such as Claude, and able to set the standard for using them well and safely to build in unfamiliar ...

Liaise with support teams/external suppliers to ensure application issues, fixes and changes meet the business requirements and are delivered on time Provide problem management skills and proactively tackle assigned project issues and to be able to put forward and explain simple cost-effective solutions … desirable Experience with Orchestrator is strongly desirable Domain expertise in all Distribution modules and knowledge of other areas such as, core Finance Manufacturing, Service Management, etc is desirable Knowledge of EnterpriseOne technical level debugging & logging is desirable but not essential Knowledge of JD Edwards OneView and BI Interactive ...

will continue to evolve your technical and cross-functional knowledge outside of your aligned domain of expertise. Job responsibilities Apply technical expertise and problem-solving methodologies to projects of moderate scope Drive a workstream or project consisting of one or more infrastructure engineering technologies Work with other platforms … with working in a large distributed system across a range of technologies including compute, databases, messaging, observability, and telemetry Knowledge of incident, change, and problem management processes and the controls that govern them Understanding of data-driven decision making and a drive to continue developing technical and cross ...

Recovery test Skills & Attributes: Knowledge of relational database design fundamentals Knowledge of database components and capabilities Understanding of Continuity Mgmt including backups, Incident Mgmt, Problem Mgmt, Change Mgmt and Capacity Mgmt Knowledge of HA and DR Knowledge of database best practices A breadth of experience in Production database installation ...

solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies including public … team reporting into the Programme Lead Architect Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. Ensure solution delivery is performed according to agreed specification. Own technical problem ...

solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies, including public … team, reporting to the Programme Lead Architect. Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. Ensure solution delivery is performed according to agreed specifications. Own technical problem ...

infrastructure, systems, networks, and business services. Support service transition processes, ensuring documentation, procedures, and knowledge transfers are complete for seamless handovers. Champion service management processes including Change, Major Incident, and Problem Management. Be part of the weekend on-call rota to handle critical out-of-hours escalations. Support … quality procedures and best practices. What were looking for: Essential Technical Skills: Strong expertise in Azure administration Proficiency in Microsoft Entra ID and user management Robust knowledge of Microsoft 365 and Exchange management Moderate experience with Microsoft Intune or other MDM tools Solid understanding of networking principles ...

basic system maintenance tasks. Assist with cyber security monitoring and remediation tasks. Process & Continuous Improvement Follow ITIL-aligned processes for Incident, Request, and Problem Management. Contribute to the creation and maintenance of knowledge base articles. Identify recurring issues and highlight trends to support root cause analysis. Support service improvements … support role Good understanding of Microsoft 365 (Outlook, Teams, SharePoint, etc.). Good understanding of Windows operating systems and desktop environments. Strong troubleshooting and problem-solving skills. Excellent communication skills, both technical and non-technical. Ability to manage workload and prioritise effectively. Desirable Exposure to Active Directory/Microsoft ...

Office 365 Engineer Responsibilities: The Senior Office 365 Engineer will be responsible for the overall execution and technical implementation of Office 365. Responsibilities include management of all Office 365 services, including Teams, SharePoint Online, OneDrive, and Exchange Online, as well as tenant administration. This role requires Office 365 subject … major dependencies of Microsoft 365 solutions. ROLE RESPONSIBILITIES Engineer and implement Microsoft Office 365 capabilities as the company expands. Provide tier 3 support and management of the end-to-end Microsoft Office 365 environment. Ensure all production changes comply with lifecycle methodology and risk/change management guidelines. ...

support the banks’ capabilities and compliant with policies or requirements set by Compliance, Legal, Group Data Protection and Chief Data Office (CDO)/Records Management as well as other key control functional areas. As part of ECOM governance, this role will be responsible for overseeing reported operational issues impacting … tracking and reporting of issues to ensuring the most timely reporting and remediation steps are followed Your skills and experience Experience in incident/problem management reporting related to the use/support of electronic communications within the Financial Services industry Experience in the use/support ...

their discovery platform. Technical Consultancy Gather and document customer requirements through workshops and technical discussions. Advise customers on best practices for discovery, CMDB management, and ongoing operational processes. Identify opportunities to improve discovery coverage, automation, and data quality. Troubleshoot authentication, connectivity, and discovery issues across complex environments. Analyse discovery … discovered assets and improve overall estate coverage. Support CMDB audits and data validation activities to maintain high-quality asset information. Follow established IT service management processes, including Incident, Change, and Problem Management. Skills & Experience We're looking for someone who brings a combination of technical expertise, consultancy skills ...

finance platform. Key skills: * PL/SQL development * Agresso/Unit4 (On-Premise) * Finance systems and integrations * SQL troubleshooting and performance tuning * Incident and problem management This is an initial contract with flexible hybrid working, offering the opportunity to support a large, complex organisation and its core finance ...

solution design through the delivery phases, be responsible for working through the technical challenges and decisions in partnership with the project and engagement management communities to safely deliver the solution into Live operation. We expect our solution architects to have experience of a wide range of technologies including public … team reporting into the Programme Lead Architect. Develop excellent working relationships with our clients to become their trusted advisors through boldness and honesty. Relationship management of the technical relationships with vendors, third parties and the wider Capgemini. Ensure solution delivery is performed according to agreed specification. Own technical problem ...

reviews and helping drive engineering quality and consistency Working collaboratively with architecture, security and software engineering teams Providing BAU operational support, including incident and problem management Mentoring other engineers and supporting planning and technical decision-making Qualifications 5+ years' experience with Google Cloud Platform (GCP) in production environments ...

engineering quality and consistency. Collaborate with architecture, security and software engineering teams to ensure reliability and compliance. Provide BAU operational support, including incident and problem management. Mentor other engineers and support planning and technical decision-making. What you’ll bring 5+ years’ experience with Google Cloud Platform ...

security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply … cyber security, SOC, or information security analyst role. Experience working within an ISO/IEC 27001 (or equivalent) accredited environment. Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management. Understanding of GDPR, data protection, and information governance. Hands-on experience with a SIEM platform ...

responsibilities: Leading, motivating and developing a team of IT Technicians to deliver a responsive and customer-focused service. Managing and maintaining the IT Service Management (ITSM) solution and Incident Management processes. Ensuring incidents, service requests and problems are prioritised and resolved within agreed service levels. Identifying recurring issues … driving improvements through effective problem management. Supporting the successful transition of system changes, upgrades and enhancements into business-as-usual support. Overseeing Starter, Mover and Leaver activities to ensure colleagues have the right access, equipment and support from day one. Managing the full lifecycle of IT assets, including inventory ...

20.93 per hr ref 376145 Full time hours on a temporary basis Key Responsibilities Provide 3rd Line support for IT incidents, service requests, and problem management activities, diagnosing and resolving complex technical issues. Administer, manage, maintain, and optimise hybrid server, storage, and cloud environments. Ensure high availability, performance … solutions aligned with business and technical requirements. Produce and maintain technical documentation, standards, procedures, and architectural designs. Ensure systems remain secure through effective patch management, firmware updates, operating system maintenance, and access control measures. Support infrastructure projects by providing technical expertise, solution options analysis, and product evaluations. Monitor infrastructure ...

delivery, quality and continuous improvement of a proactive managed IT support service. Youll lead first and second-line support, oversee Microsoft 365 endpoint management, build automation and runbooks, improve service reporting, and help scale the service from pilot to General Availability. Youll need strong hands-on experience with Microsoft … Intune, Entra ID, Defender for Business, Windows 11 and macOS device management, ITSM/ticketing operations, SLA-driven support and people leadership. This role suits someone who is client-facing, data-driven, calm under pressure, prevention-focused and comfortable leading a support function in a growing MSP environment. What ...

development. Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. Quality Assurance … customer service and technical accuracy. Reporting & Analysis: Generate weekly and monthly KPI reports to identify technical trends, recurring faults, or team training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge Base to empower analysts and promote end-user self-service. What We Are Looking For : Leadership Experience ...

firewalls, DNS, networking and Microsoft Teams telephony. Drive service improvements and implement operational best practice. Monitor service performance and ensure effective incident and problem management. Work closely with senior stakeholders across the organisation to support business objectives. Manage third party suppliers and service providers. Ensure compliance with security, governance … environments. Knowledge of Windows 11, Microsoft 365, Teams Telephony, DNS and firewall technologies. Experience managing service delivery within complex environments. Strong stakeholder management and leadership skills. Ability to work in a fast paced operational environment. Desirable Experience Local Government experience. Public Sector experience. ITIL certification or equivalent service management ...

during the 6 month probation period and then hybrid thereafter As a 1st Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services … effective problem management. Exams towards certifications relevant for your role fully paid for by my client! 1st Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank ...

delivery, actively write code, and champion continuous improvement across a range of projects.Collaborate with central engineering communities to embed best practices and enhance service management for global users. Experience in the banking or real estate sector is not required-what matters is your technical expertiseand ability to deliver results. … Provide technical direction and actively contribute code to deliver secure, scalable solutions. Continuous Improvement: Promote modern engineering standards, agile practices, and process enhancements. Service Management: Strengthen operational reliability and user satisfaction through improved incident, change, and problem management. Stakeholder Collaboration: Work closely with product managers, architects, and global ...

3rdLineITInfrastructureandSecurityTeamLeader £50£60000,hybridflexibility. WorkingfromanMSPinCardiffresponsibleforsupervisionofthe3rdlineservicedeskteamthatprovideITInfrastructureandSecuritysupporttoclientsacrosstheUKandIreland. Technicallyhands-onrole,actingaspointofescalationfortheteamaswellasresponsibleformaintainingSLAandcontractualcommitmentsandteamleadership. Jobspec: 3rdLineServiceDeskTeamLeader Reportingto:HeadofServiceDesk Location:UK:CardiffOffice/Remote Days:Various RolePurpose The3rdLineTeamLeaderisresponsiblefortheleadership,technicaldirection,performance,andcontinualimprovementofthe3rdLineInfrastructureandSecurityfunction.Thisrolecombinesadvancedtechnicalexpertisewithoperationalleadership,ensuringthedeliveryofsecure,resilient,andhigh-performingITservicesacrosscustomerandinternalenvironments. Thesuccessfulcandidatewillpossesssignificanthands-onexperienceacrossinfrastructure,networking,cloud,endpointmanagement,andcybersecuritytechnologies.Theywillhave"battlescars ...