a solid background in incident, change, and problem management. Key Responsibilities Incident, Change & Problem Management Provide L2 support for BI and data platforms, escalating complex issues to L3 Perform rootcauseanalysis and implement long-term fixes for recurring problems Approve and manage production deployments in line with change control processes Work closely with Development and QA More ❯
retrofit planning and compliance. Key Responsibilities * Design and execute data tests to improve data quality and integrity. * Profile and analyse data to identify and resolve anomalies and errors. * Lead rootcauseanalysis and data improvement initiatives. * Support retrofit planning using asset data and analytical tools. * Ensure compliance with statutory and regulatory data requirements. * Deliver monthly, quarterly, and More ❯
Sheffield, South Yorkshire, England, United Kingdom
McGregor Boyall
DevOps, or Technical Operations.Demonstrated experience leading global technical teams in complex, high-scale environments.Deep expertise in incident recovery, automation, systems design, and platform reliability.Strong working knowledge of problem management, rootcauseanalysis frameworks, and resilience engineering principles.Experience designing and running resilience exercises, chaos engineering, or incident scenario testing at scale.Comfortable operating in regulated environments and partnering with More ❯
City of London, London, United Kingdom Hybrid / WFH Options
Synapri
Minimum 5 years of experience in managing Application Support supports teams in regulated environments. -Experience in managing incidents, business impact and risk assessments, crisis management (P1 and P2 incidents), rootcauseanalysis, and change coordination. -Strong technical knowledge of Microsoft technologies, including C#, SQL, IIS, and .NET Core. -Experience with Azure, Docker, AKS, and modern cloud-based More ❯
Minimum 5 years of experience in managing Application Support supports teams in regulated environments. -Experience in managing incidents, business impact and risk assessments, crisis management (P1 and P2 incidents), rootcauseanalysis, and change coordination. -Strong technical knowledge of Microsoft technologies, including C#, SQL, IIS, and .NET Core. -Experience with Azure, Docker, AKS, and modern cloud-based More ❯
API and SQL Working with Product, DevOps and QA to plan and deliver projects Improving CI/CD pipelines, coding standards, tooling and secure development practices Managing incident handling, rootcauseanalysis and documentation Collaborating with offshore developers to maintain consistent quality Tech landscape C#, .NET Core, MVC, Web API Azure SQL Server, Entity Framework React/ More ❯
and Qualifications Strong functional knowledge of Microsoft Dynamics 365 (Finance & Operations, SCM, WMS), AX2012, and related modules (Finance, Supply Chain, Retail, Manufacturing) Familiarity with ITIL practices, including incident tracking, rootcauseanalysis, and resolution documentation Strong analytical mindset to diagnose complex issues and identify long-term solutions. Experience managing or contributing to application-related projects, including testing More ❯
South Yorkshire, United Kingdom Hybrid / WFH Options
Nigel Frank International
and Qualifications Strong functional knowledge of Microsoft Dynamics 365 (Finance & Operations, SCM, WMS), AX2012, and related modules (Finance, Supply Chain, Retail, Manufacturing) Familiarity with ITIL practices, including incident tracking, rootcauseanalysis, and resolution documentation Strong analytical mindset to diagnose complex issues and identify long-term solutions. Experience managing or contributing to application-related projects, including testing More ❯
Gloucester, Gloucestershire, England, United Kingdom Hybrid / WFH Options
IMT Resourcing Solutions
services and data. Configuring and managing Intune and Endpoint Configuration Manager to deliver a seamless device and application experience. Playing a key role in high-priority incident resolution and rootcauseanalysis, ensuring continual improvement. Championing new technologies, tools, and methods that improve service delivery. We’d love to hear from you if you have: Proven experience More ❯
excellence across cloud platforms (Azure), global networks (WAN/LAN/VPN), and M365 services (Exchange Online, Teams, SharePoint). * Serve as an escalation point for infrastructure incidents, leading rootcauseanalysis and resolution. * Own IT Disaster Recovery coordination, readiness, and documentation. * Champion ITIL-based practices (incident, change, configuration) to improve service reliability. * Manage outsourced infrastructure partners More ❯
security frameworks (NIST and Cyber Essentials) • Ability to lead and manage third party providers • Strong understanding of incident response processes and methodologies including leading and managing incidents • Lead on rootcauseanalysis, providing relevant documentation including recommendations • indemonstrable experience of implementing a robust and trustworthy security configuration for various devices, ensuring that all security protocols are effectively More ❯
security frameworks (NIST and Cyber Essentials) • Ability to lead and manage third party providers • Strong understanding of incident response processes and methodologies including leading and managing incidents • Lead on rootcauseanalysis, providing relevant documentation including recommendations • indemonstrable experience of implementing a robust and trustworthy security configuration for various devices, ensuring that all security protocols are effectively More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Fusion People Ltd
excellence across cloud platforms (Azure), global networks (WAN/LAN/VPN), and M365 services (Exchange Online, Teams, SharePoint).* Serve as an escalation point for infrastructure incidents, leading rootcauseanalysis and resolution.* Own IT Disaster Recovery coordination, readiness, and documentation.* Champion ITIL-based practices (incident, change, configuration) to improve service reliability.* Manage outsourced infrastructure partners More ❯
management.* Provide expert guidance on cloud security (AWS, Azure, GCP) and container security (Docker, Kubernetes).* Develop and enforce security policies, standards, and best practices.* Lead incident response and rootcauseanalysis for security-related issues.* Mentor and train teams on DevSecOps principles and tools. Candidates will ideally show evidence of the above in their CV in More ❯
solutions, ensuring scalability, reliability, and security. Network Optimization: Continuously optimize existing wireless networks for performance and efficiency. Troubleshooting and Support: Provide expert-level support for escalated network issues, including rootcauseanalysis and resolution. Integration with ClearPass: Deploy and integrate Aruba ClearPass for network access control, policy enforcement, and guest access management. Documentation and Reporting: Maintain comprehensive More ❯
exposure. Collaborate on building and refining the enterprise risk management framework, including defining risk appetite in coordination with first and second-line teams. Assist in handling IT incidents, conducting rootcauseanalysis, and capturing key takeaways to minimize future risk. Provide independent review and constructive challenge on IT and security risk matters in collaboration with business stakeholders. More ❯
exposure. Collaborate on building and refining the enterprise risk management framework, including defining risk appetite in coordination with first and second-line teams. Assist in handling IT incidents, conducting rootcauseanalysis, and capturing key takeaways to minimize future risk. Provide independent review and constructive challenge on IT and security risk matters in collaboration with business stakeholders. More ❯
exposure. Collaborate on building and refining the enterprise risk management framework, including defining risk appetite in coordination with first and second-line teams. Assist in handling IT incidents, conducting rootcauseanalysis, and capturing key takeaways to minimize future risk. Provide independent review and constructive challenge on IT and security risk matters in collaboration with business stakeholders. More ❯
Newcastle-upon-Tyne, Tyne and Wear, North East, United Kingdom
DXC Technology
solutions, ensuring scalability, reliability, and security. Network Optimization: Continuously optimize existing wireless networks for performance and efficiency. Troubleshooting and Support: Provide expert-level support for escalated network issues, including rootcauseanalysis and resolution. Integration with ClearPass: Deploy and integrate Aruba ClearPass for network access control, policy enforcement, and guest access management. Documentation and Reporting: Maintain comprehensive More ❯
support services. Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. Manage and resolve all issues. Experience assessing, troubleshooting, resolving and providing rootcauseanalysis for ServiceNow Product issues Manage customers' expectations and experience in a way that results in high customer satisfaction Maintain technical expertise in assigned areas of More ❯
Laleham, Staines-upon-Thames, Middlesex, England, United Kingdom
Career Moves Group
support services. Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. Manage and resolve all issues. Experience assessing, troubleshooting, resolving and providing rootcauseanalysis for ServiceNow Product issues Manage customers' expectations and experience in a way that results in high customer satisfaction Maintain technical expertise in assigned areas of More ❯
security frameworks (NIST and Cyber Essentials) • Ability to lead and manage third party providers • Strong understanding of incident response processes and methodologies including leading and managing incidents • Lead on rootcauseanalysis, providing relevant documentation including recommendations • indemonstrable experience of implementing a robust and trustworthy security configuration for various devices, ensuring that all security protocols are effectively More ❯
Understanding of Networks, Routers, DMZ and Switches. Extensive Core Linux administration skills. Core MS Windows administration skills. Experience of VMware vSphere virtualisation systems. Good understanding and ability to perform rootcauseanalysis across a range of protocols and topologies (TCP/IP, HTTP & HTTPS, SMTP, FTP, DNS, DHCP, X500) . Knowledge of ITIL (ITIL Foundation certificate or More ❯
and consistently enable delivery of high-quality software products and services on time, and to specification Submit issues for encountered problems and follow up on them. Investigate failures, perform rootcauseanalysis, and utilize the internal defect tracking tool to create detailed, high quality defect reports Introduce junior team members to appropriate test techniques. Improve knowledge of More ❯