Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
100% IT Recruitment Ltd
security solutions, patching, and compliance policies. Providing technical leadership and mentorship to Tier 1 and Tier 2 engineers. Working at the technical lead on major incidents, problem management, and rootcauseanalysis to prevent recurring issues. Collaborating with project teams on EUC transformation initiatives, including device rollouts, migrations, and modern workplace solutions. Maintaining and updating IT documentation More ❯
Tribe members in balancing delivery velocity with risk mitigation through standardised practices. They proactively monitor performance, identify trends and risks, and work collaboratively with Tribe leadership to deliver insights, rootcauseanalysis, and continuous improvement initiatives. The Service Assurance Lead is responsible for driving performance and maturity across their Tribes and regularly engages with Tribe and business … all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family. A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work. What you'll do Manage a team of Senior and Service Assurance Managers aligned to specific Tribes, ensuring More ❯
levels and SLA's, through delivery of effective management of the Customer Support function Track and evaluate service demands and resource patterns to maximise performance Monitor feedback and perform rootcauseanalysis on recurring issues Build relationships with partners to ensure service levels are met and customer expectations are exceeded Developing customer service policies, procedures and standards … premium customer service to all clients As necessary, handle customer escalations and the complaint process Produce regular reports and presentations regarding the performance of the Customer Support, use this analysis to identify and drive improvements Attend and contribute to senior management meetings Liaise with other managers on issues affecting the whole Company and develop initiatives and procedures that improve … the quality of service not limited to working with the Operations and Professional Services Manager to share resources between the teams Provide customers with support call analysis and recommendations as and when required Identify opportunities where our products can further benefit our customers. People Management: Recruiting, training and developing the Customer Support team, motivating them to reach their full More ❯
Familiarity with infrastructure automation tools such as Ansible, Packer, and AWS CloudFormation Proficient in at least one programming language and scripting for automation Strong analytical skills and experience with rootcauseanalysis Comfortable working in agile environments, including participation in code reviews and testing To find out more about Curve Dental and what it's like to More ❯
Warwick, Warwickshire, United Kingdom Hybrid / WFH Options
National Grid plc
Control, and Host-Based Firewalls. Harden endpoints and enforce secure baselines for Windows, Linux, and mobile devices. Develop and maintain security policies, procedures, and documentation. Assist in incident response, rootcauseanalysis, and recovery efforts for endpoint compromises. Collaborate with vendors and internal teams to evaluate, test, and deploy new security features and updates. Maintain management servers More ❯
services. Oversee live event execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, rootcauseanalysis, and proactive monitoring/reporting. Develop and implement TOC strategy, staffing models, and documentation standards. Participate in systems architecture, new tech evaluation, and vendor selection. More ❯
for rapid deployment and software updates. Monitoring & Alerting: Utilize advanced monitoring tools for proactive system health checks and automated incident alerts. Site Reliability: Improve system reliability through incident management, rootcauseanalysis, and capacity planning. Security & Compliance: Follow security best practices, including access control, vulnerability management, and adherence to F1 technical regulations. Collaboration & Communication: Work with cross More ❯
technical level to install cyber security product technologies and systems, such as firewalls, end point protection, encryption, VPN, SIEM, PAM, VM etc. Support the Cyber Security Teams to lead rootcauseanalysis of cyber security related incidents to ensure prompt action is taken to prevent incident reoccurrence and strengthen relevant cyber security controls. Provide technical guidance and More ❯
relational databases, query authoring (SQL) as well as working familiarity with a variety of databases. Experience building and optimizing 'big data' data pipelines, architectures, and data sets. Experience performing rootcauseanalysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement. Strong analytic skills related to working with unstructured More ❯
external audits, addressing non-conformities and ensuring effective corrective actions are implemented. • Analyse quality data, trends, and metrics to drive continuous improvement initiatives, reduce defects, and improve efficiency. • Lead rootcauseanalysis and problem-solving efforts using Six Sigma, 8D, and other quality methodologies. • Strong leadership, communication, and problem-solving skills. • Work closely with engineering, production, programmes … decision-making skills with a focus on quality and operational excellence. • Excellent analytical and problem-solving skills, capable of interpreting complex data and deriving actionable insights. • Proficient in statistical analysis and continuous improvement methodologies. • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders • High attention to detail for ensuring compliance with stringent More ❯
Luton, Bedfordshire, United Kingdom Hybrid / WFH Options
Leonardo UK Ltd
are seeking dedicated Systems Engineers, who will bridge the gap between systems engineering and software development. Our software products support deployed and in-development systems, including: Mission programming and analysis tools for self-protection systems used by RAF aircraft and export customers, including Typhoon and Apache. Development of next-generation tools providing capability to the Tempest Aircraft being developed … solutions Enhancing capabilities and performance of in-service systems Designing and integrating new functionality into existing systems Designing and conducting testing and trials to prove equipment function and performance Root-causeanalysis of anomalies observed during integration or evaluation activities Leading technical activities and initiatives Mentoring and coaching other engineers Creating and delivering reports, presentations and proposals More ❯
fix" levels Management of security solutions, including firewalls, endpoint protection, mail filtering, and web proxies Proactively identify and undertake 'performance' tuning of both hardware and software environments Support the RootCauseAnalysis process for significant issues Provide first point of contact for all IT Infrastructure related escalation TECHNICAL SKILLS & QUALIFICATIONS A proven track record in the administration More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Nextech Group Limited
new clients and implementation of new services. Maintain up-to-date knowledge of products, technologies, and best practices relevant to the MSP environment. Identify recurring issues and contribute to rootcauseanalysis and long-term fixes. Key Skills & Experience: Previous experience in a 1st line support or service desk role, ideally within an MSP. Prior experience in More ❯
our Performance & Information Directorate. This role offers the individual the opportunity to Lead the Trust in delivering is ambitions of providing high quality, complete and accurate data to support analysis, research and decision making within the Trust. The Royal Marsden has a vital role in championing change and improvement in cancer care through research and innovation, education, and leading … flows, datasets and standards, including data captured as part diagnosis, treatsment and care of cancer. Good knowledge of hospital clinical and information systems Experience in interpretation of data, and analysis including rootcause analysis. Experience in using data to design and deliver service improvements Experience of specifying reporting and information outputs Experience of managing a team Experience More ❯
solutions across physical, virtual, and Azure environments Lead or contribute to infrastructure projects: migrations, upgrades, and deployments Optimise performance, reliability, and capacity across client estates Manage major incidents and rootcauseanalysis Conduct estate reviews and proactively address risks Maintain technical documentation (HLDs, LLDs, SOPs) Use service tools to manage tasks and meet SLAs Support onboarding and More ❯
solutions across physical, virtual, and Azure environments Lead or contribute to infrastructure projects: migrations, upgrades, and deployments Optimise performance, reliability, and capacity across client estates Manage major incidents and rootcauseanalysis Conduct estate reviews and proactively address risks Maintain technical documentation (HLDs, LLDs, SOPs) Use service tools to manage tasks and meet SLAs Support onboarding and More ❯
problems across a large product inventory at scale. This is a hands-on technical engineering role with scope to increase your specialization in the areas of data and systems analysis, statistics, AI, architecture and design, DevOps, and team leadership roles. Key job responsibilities - Lead the design, build, and implementation of technical solutions to complex problems. - Lead reviews of architecture … design, operations, process, or post-incident analysis for your team. You will actively participate in reviews of systems owned by partner teams. - Drive automation and refactoring of existing solutions, including incorporating new generative AI and machine learning components. - Ensure scalability, reliability and efficiency of automation processes. - Report and analyze usage statistics of the tools and services that our team … with the goal to keep innovating on behalf of our customers. We engage with stakeholders, build prototypes, keep an eye on DevOps and deployments, and do deep dives on rootcauseanalysis when things go wrong. You will spend the bulk of your time analyzing systems and writing code. This includes reviewing and approving code contributed by More ❯
pipeline monitoring, alerting, and logging to detect failures and performance bottlenecks. Build automation to ensure data quality, lineage tracking, and schema evolution management. Participate in incident response, troubleshooting, and rootcauseanalysis for data issues. Advocate for DataOps best practices, driving automation, reproducibility, and scalability. Document infrastructure, data workflows, and operational procedures. What are we looking for More ❯
to do high school level arithmetic. Familiarity with navigating the internet research techniques on the internet and finding required information quickly. Ability to dive deep into a problem, perform RootCauseAnalysis and identify constraints to recommend a solution on this, we will test the candidates' ability to think logically through a given issue, structure their thoughts More ❯
fix" levels Management of security solutions, including firewalls, endpoint protection, mail filtering, and web proxies Proactively identify and undertake 'performance' tuning of both hardware and software environments Support the RootCauseAnalysis process for significant issues Provide the first point of contact for all IT Infrastructure related escalation Responsibilities/Skills Essential A proven track record in More ❯
resolve issues, to longer 1-2 hour sessions for in-depth training on the Stock Module. Perform managed services, including updates and client requests within designated lead times. Provide rootcauseanalysis for reported issues, both individually and within a team. Follow safety protocols to maintain a safe working environment, emphasizing safety first. Undertake additional tasks within More ❯
is responsible for support, administration, monitoring, troubleshooting and participating in various projects to enhance service and productivity. Job Responsibilities Provide L3+ support to delivery teams on escalated issues. Generate root-causeanalysis related to critical incidents and problems. Engage with vendor on getting support, updates, and planning as required. Take ownership of designated technologies covering Citrix environment More ❯
. Excellent written and verbal communication skills . Proficient JavaScript skills to support technical testing. The ability to define detailed test specifications from project requirements and user stories. Strong rootcauseanalysis and problem-solving capabilities . Excellent organisational and time management skills , with a proven ability to juggle multiple priorities. Demonstrated people development skills , including coaching More ❯
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
TwinStream
respond to changes in system behaviour as they arise. Support and troubleshooting: Second and third-line support, responding directly to business issues and questions. Problem escalation and incident response. Rootcauseanalysis and proactive problem solving. The team is empowered to deploy changes in response to arising requirements. Business-as-usual maintenance: Use of automation tools and More ❯