fast-tracked career within the company. Responsibilities Co-ordination and Ownership of support tickets Liaising with 3 rd party vendors and taking part in troubleshooting conference calls to perform rootcauseanalysis on critical system issues Provision of first and second-line technical support to internal and external customers, maintaining service levels Performing daily health checks of More ❯
strategies, policies, and procedures to mitigate identified risks. Compliance: Ensure adherence to GDPR, ISO 27001, and other relevant regulatory requirements. Incident Management: Lead the response to security incidents, including rootcauseanalysis and the implementation of corrective measures. Stakeholder Communication: Regularly report on security risks, incidents, and compliance to senior management and board members. Training: Oversee security More ❯
a broad range of stakeholders to identify data quality challenges and opportunities for process and system improvements. Monitor data quality across BSL by identifying issues, defining quality rules, conducting rootcauseanalysis, and managing issue triage. Configure and maintain validation rules in DQ Pro to enhance awareness, support remediation efforts, and build trust in DQ Pro outputs. More ❯
Monitor system performance and respond to alerts to minimize downtime. Collaborate with development and infrastructure teams to resolve complex issues. Document support processes, known issues, and resolution steps. Conduct rootcauseanalysis for recurring incidents and suggest long-term solutions. Assist in user training, onboarding, and support documentation. Maintain SLAs and ensure timely support ticket resolution. Participate More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Nextech Group Limited
Run requirement workshops, produce functional specifications and translate business needs into technical requirements. Lead SIT/UAT activities and coordinate deployments, change control and release management. Troubleshoot incidents, perform root-causeanalysis and deliver practical fixes or workarounds. Manage integrations (APIs/EDI) and data migration tasks in collaboration with technical teams. Produce clear user guides, process More ❯
at least two of the following areas: O365/Exchange management Lead deployment and support of hybrid cloud environments (Azure/on-prem) Perform advanced support (Tier 3), including root-causeanalysis and performance tuning Contribute to automation efforts using scripting (PowerShell, Python, etc.) Ensure security, backups, monitoring, patching, and documentation are rock solid Support SOX-compliant More ❯
Familiarity with infrastructure automation tools such as Ansible, Packer, and AWS CloudFormation Proficient in at least one programming language and scripting for automation Strong analytical skills and experience with rootcauseanalysis Comfortable working in agile environments, including participation in code reviews and testing To find out more about Curve Dental and what it's like to More ❯
services. Oversee live event execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, rootcauseanalysis, and proactive monitoring/reporting. Develop and implement TOC strategy, staffing models, and documentation standards. Participate in systems architecture, new tech evaluation, and vendor selection. More ❯
be part of a team that values collaboration and innovation. You'll be part of a collaborative team providing proactive and reactive network management. From resolving incidents and performing rootcauseanalysis to managing change requests and supporting compliance, you'll play a key role in keeping our customers' environments running smoothly. What you'll do Manage More ❯
Update and manage Siemens software (S7, STEP 7, Simatic), ensuring obsolescence management and building the site's software library. Identify and deliver automation improvements across machinery and infrastructure. Conduct rootcauseanalysis to resolve performance issues and improve OEE. Support implementation of smart factory software and drive digital transformation. Maintain site panel risk assessment register and implement More ❯
Rehiring in-house allows us to retain critical expertise and mitigate vendor lock-in. Improved Reliability and Responsiveness: A dedicated third-line Engineer will provide faster incident resolution and root-causeanalysis, minimising downtime and service disruption. This is particularly important for our globally distributed operations and time-sensitive systems. Knowledge Retention and Internal Capability Building: An More ❯
Visual Basic, and Linux. - Ensure compliance with industrial and cyber-security standards while maintaining accurate documentation of system changes and backups. - Drive continuous improvement by identifying system issues, supporting rootcauseanalysis, and implementing corrective actions. What You Will Bring: - A qualification in Electrical, Industrial Electrical Control, or Automation Systems (HNC/HND or higher). - Siemens More ❯
Visual Basic, and Linux. - Ensure compliance with industrial and cyber-security standards while maintaining accurate documentation of system changes and backups. - Drive continuous improvement by identifying system issues, supporting rootcauseanalysis, and implementing corrective actions. What You Will Bring: - A qualification in Electrical, Industrial Electrical Control, or Automation Systems (HNC/HND or higher). - Siemens More ❯
experience - at least 3 years minimum, ideally 5 years or more Experience with various testing types - Black box, Regression, Smoke, Exploratory, Database testing, API testing and more. Experience in rootcauseanalysis of issues. Confident communication - being an advocate for best practice and quality. Experience working throughout the entire SDLC and STLC. Strong documentation skills Appreciation of More ❯
resolve issues, to longer 1-2 hour sessions for in-depth training on the Stock Module. Perform managed services, including updates and client requests within designated lead times. Provide rootcauseanalysis for reported issues, both individually and within a team. Follow safety protocols to maintain a safe working environment, emphasizing safety first. Undertake additional tasks within More ❯
Gloucester, Gloucestershire, South West, United Kingdom
Omega Resource Group
effective APQP processes across the business. Develop, implement and maintain process documentation to support effective product and process quality. Manage and implement systems for the control of non-conformances, rootcauseanalysis, corrective actions and preventive measures Monitor and analyse manufacturing performance data, identifying and proposing solutions for quality improvement, particularly in relation to scrap reduction and More ❯
Cheltenham, Gloucestershire, United Kingdom Hybrid / WFH Options
TwinStream
respond to changes in system behaviour as they arise. Support and troubleshooting: Second and third-line support, responding directly to business issues and questions. Problem escalation and incident response. Rootcauseanalysis and proactive problem solving. The team is empowered to deploy changes in response to arising requirements. Business-as-usual maintenance: Use of automation tools and More ❯
Central London, London, United Kingdom Hybrid / WFH Options
Circana
is responsible for support, administration, monitoring, troubleshooting and participating in various projects to enhance service and productivity. Job Responsibilities Provide L3+ support to delivery teams on escalated issues. Generate root-causeanalysis related to critical incidents and problems. Engage with vendor on getting support, updates, and planning as required. Take ownership of designated technologies covering Citrix environment More ❯
queries. Take ownership of issues from start to finish. Proactively drive issue investigation to resolution, involving other parties and escalating where needed. Liaise with clients to interpret queries for rootcauseanalysis and propose appropriate workarounds and solutions. Excellent analytical and problem-solving skills Programming experience (C++ and Linux/Unix preferred) Ability to communicate confidently and More ❯
Borehamwood, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Interaction - Letchworth
fixing all incidents passed to them from 1st and 2nd line team. Additionally, you will perform a variety of proactive tasks which will help maximise customers' up-time, perform root-causeanalysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Key Responsibilities More ❯
Borehamwood, Hertfordshire, United Kingdom Hybrid / WFH Options
Interaction Recruitment
fixing all incidents passed to them from 1st and 2nd line team. Additionally, you will perform a variety of proactive tasks which will help maximise customers' up-time, perform root-causeanalysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Key Responsibilities More ❯
Borehamwood, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Interaction - Letchworth
fixing all incidents passed to them from 1st and 2nd line team. Additionally, you will perform a variety of proactive tasks which will help maximise customers' up-time, perform root-causeanalysis and prevent reoccurring issues. This may include resolving more complex monitoring alerts, deploying the latest security updates, system maintenance and upgrading customer systems. Key Responsibilities More ❯
the conceptual completeness of the whole solution as architected Coordinate architecture implementation and modification activities Review, categorize and prioritize escalated customer product related issues from PLM consultants, co-ordinate rootcauseanalysis, define appropriate solution approach and communicate to customer Mentor PLM Consultants team members as an architectural authority for PLM solutions applied to an industry Keep More ❯
architecture will help you. What you'll be doing Diagnose and resolve complex application and infrastructure issues Participate in our 24x7 on-call rotation, SCRUM, and deployment planning Perform RootCauseAnalysis (RCA) and provide recommendations for application teams Improve availability and reduce customer impact using Industry best observability tools Ensure best-practice and security-minded architecture More ❯
actions taken, troubleshooting steps, and resolutions in a clear and concise manner. Adhere to established processes and procedures for incident management, service restoration and documentation. Produce initial/interim rootcauseanalysis documentation for both internal and external use. Participate in on-call weekend shifts on a rotational basis (approximately once every 4-6 weeks). Participate More ❯