L2/L3 Support Engineer| Document Publishing| Stevenage, UK
- Location
- Stevenage, England, United Kingdom
diagnose and resolve incidents; provide workarounds where permanent fixes require change, and maintain clear communication with users and stakeholders throughout the ticket lifecycle. Perform root cause analysis for recurring/major incidents, document findings, maintain known error records and implement preventive actions through problem management. Support service … health checks, certificate/service account tracking, vulnerability remediation, patching coordination and license/renewal reporting where applicable. Contribute to service improvement through trend analysis, automation opportunities, backlog reduction, knowledge reuse and operational reporting. Required Skills/Experience: Application Management Services (AMS) experience in a managed services or enterprise ...