projects to foster a strong safety culture. DATA CENTER OPERATIONS (DCO) - Diagnosing hardware and network problems followed by physical repairs - Troubleshooting events within internal Service Level Agreements (SLAs) - Performing rootcauseanalysis of equipment failures - Manual handling and lifting of equipment may be required (weight limits in accordance with regulations) - Working rotating shifts (morning/late/ More ❯
concisely and accurately. Where necessary, provide technical process expertise for generating marketing literature and supporting conferences. Develop an excellent working knowledge of the technology to facilitate fault finding and rootcauseanalysis on processing results or equipment performance to deliver optimised processes and hardware performance. Assist Customer support teams with 8D activities and field support teams with More ❯
Luton, Bedfordshire, United Kingdom Hybrid / WFH Options
Leonardo UK Ltd
development teams to implement mitigations and preventive measures. Incident Response & Mitigation: Assess and maintain the Incident Response Plan, lead the response to security incidents and breaches, providing expertise in rootcauseanalysis, containment, and remediation. Vulnerability Management: Conduct regular security assessments, including vulnerability scanning and writing penetration testing Statement of Works, and manage the remediation of identified More ❯
Testing and evaluating any new tech/applications/processes Training of new employees Being an escalation point for your 2nd and 3rd Line colleagues Problem ticket management conduct rootcauseanalysis Project Work Ticket queue management, prioritising and allocating work as necessary Maintenance of technical documentation Keeping yourself informed of all on-going projects and multi More ❯
Canonical. We regularly solve interesting technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we've never seen before to OS configuration issues and rootcauseanalysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support More ❯
engineers, assisting with complex fault-finding and resolution. Analyse plant performance data using monitoring systems (e.g., SCADA, inverter portals) to identify issues and opportunities for improvement. Lead or support rootcauseanalysis (RCA) investigations for major incidents or repeated failures. Maintain and develop technical documentation, fault-finding guides, and repair procedures. Liaise with inverter and equipment manufacturers More ❯
skills, with excellent attention to detail. Be a holistic thinker, with the ability to connect the dots and anticipate challenges. Be an effective problem-solver and will possess excellent rootcauseanalysis capabilities. Be flexible and adaptable in ambiguous or fast-changing environments. Demonstrate strong business acumen and an understanding of organisational dynamics. Possess excellent influencing skills More ❯
code, coaching your fellow engineers & constantly raising the bar for quality. Work closely with designers and business stakeholders to bring the best solutions to end users. Lead debugging and rootcauseanalysis of complex problems, and offer solutions. Work in a team environment: contribute to tasks and goals; follow team processes (Scrum) and rituals. Help and mentor More ❯
financial services environment. PMP certification strongly preferred, Six Sigma a plus. Ability to develop project plans, manage individual deadlines and goals. Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics. Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic rootcause analysis. Manage project scope by assessing requirements changes More ❯
interact with customers' Data Analysts and other Data focused stakeholders. You would use advanced SQL skills to build confidence and solutions. You will have ownership for issue investigation, identifying rootcause and software defects, conceive and provide workarounds if acceptable to customers for continuity. You will gather sufficient information that helps reproduce issues and contribute to building software … While we obsess over issue resolution, in this role you will also develop tools to scale our support & service quality, and provide critical input for product prioritization to address root causes of why the customer experienced an issue in the first place. Our advertising customers are likely Amazon customers, and we take seriously maintaining the high customer service bar … impact. Act as an escalation point for the most complex and in-depth issues that potentially span multiple external and internal organizations. Communicate directly with internal organizations to complete rootcause analyses, issue investigation, workarounds and defect resolution. Develop and implement complex repro cases to identify potential software defects, mis-configurations, or issues in customer environments. Use case More ❯
Provide Technical Support to customers and internal teams, both remotely and onsite, ensuring swift resolution of technical issues. Install and configure software and hardware solutions, diagnose faults, and conduct rootcause analysis. Deliver exceptional customer service - in-person, over the phone, and in meetings. Support on-site visits across the UK and occasionally overseas to address complex technical More ❯
solving skills to improve customer performance. Ability to design, implement, and document network improvements. Excellent knowledge of network monitoring systems, protocols, and techniques. Experience managing major incidents and conducting rootcause analysis. Self-managed and team-oriented. ITIL Foundation certification preferred. More ❯
procedures. Quality Control Review project reports to ensure accuracy and compliance. Conduct annual document reviews and contribute to quality system improvements. Perform pre- and post-project equipment inspections and rootcause analysis. Follow internal quality procedures. Environmental Comply with internal waste management procedures. Role Requirements Stay informed on regulatory and procedural updates relevant to the role. Attend meetings More ❯
testing versus just comparing parameters on datasheet OR when a PCB change is required versus a just a component drop-in/replacement. Component-level troubleshooting, problem solving and rootcause analysis. Act as the intermediary between R&D and Production to resolve any issues relating to component, supplier changes and new product introduction. Electronics Design Engineer requirements More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Genedrive
departments and external stakeholders to maintain regulatory compliance Provide QA/RA expertise throughout product development and change control processes Guide risk management and post-market surveillance activities Conduct rootcause analyses for CAPA investigations Review SOPs, software development documents, and regulatory submissions Deliver training to ensure quality and regulatory understanding across the business Perform internal and supplier More ❯
Stratford-upon-avon, Warwickshire, United Kingdom Hybrid / WFH Options
Transport for London
and influencing best practice to enable continuous improvement across TfL. Leading a culture of continuous improvement through the identification of best practice, innovation, whole life cost optimisation and effective rootcause analysis. What do we expect you to bring to the team? Your knowledge: Highly developed overall understanding of Operational Technology Telecoms engineering within an integrated public transportation More ❯
insights and reports that help us continuously improve safety standards, reduce recurrence, and optimise service delivery. Troubleshooting Trailblazer You'll lead investigations into technical issues, producing detailed audit reports, rootcause analyses, and improvement recommendations that benefit the entire fleet. Beyond the Turbines: Project Enabler : Assist in launching new Siemens projects-ensuring smooth handovers, technical alignment, and field More ❯
etc.) to communicate and deliver work products. Learn new software and applications as needed. Process-Oriented: Follow processes, continually seek to make processes more efficient, enforce processes, and conduct rootcause analyses that lead to the update or creation of processes. Negotiation: Practice the Win-Win negotiation strategy to focus on TEECOM's interests. If done correctly, both More ❯
and centre. You're well versed in ITIL practices - and have qualifications in this space. You don't stop at incident resolution - and are experienced in a variety of rootcauseanalysis techniques. You're used to working with data - spotting trends and taking proactive action to address the cause of them. About The Role: Own … Problem management policies, processes and procedures. Manage and drive the progression of high priority and escalated incidents - with focus on proactive stakeholder communication, technical progression and SLA adherence Facilitate rootcauseanalysis of problem records using a variety of techniques Use data, reporting and trending to identify areas of repeating incidents to raise proactive problem records More ❯
Engineer: Design and develop airframe and avionics systems. Collaborate with cross-functional teams to integrate avionics components into larger systems. Take part in weekly flight testing. Conduct system design analysis and simulations using tools such as SolidWorks and Simulink. Create and interpret schematics, ensuring accurate representation of system designs. Perform rootcauseanalysis to troubleshoot issues … avionics or aerospace engineering is essential. Proficiency in CAD software is required. Strong mechanical knowledge with an understanding of flight controllers and system design principles. Ability to conduct thorough rootcauseanalysis and problem-solving activities. The ideal candidate will possess excellent problem-solving skills and passion for aviation technology Experience in RC hobby flying of fixed More ❯
per annum 8% Bonus, Excellent Pension, 33 Days Holiday, BUPA, Dental Skills: Engineering degree, 8D problem solving, APQP, AS9100 & ISO9001 standards, FMEA, Strong drawings interpretation, Configuration management, Rootcauseanalysis At Safran Electrical & Power, we recognise that aviation needs to innovate and change in order click apply for full job details More ❯
and cost effective. Managing prototype builds (ensuring logistics of key parts are in control, build plans are in place, production lines are prepared & any issues are recorded). Supporting rootcauseanalysis of prototype build issues down to mechanical product design or assembly issues and suggesting/implementing corrective actions. Providing on-going support to our production … and cost effective. Managing prototype builds (ensuring logistics of key parts are in control, build plans are in place, production lines are prepared & any issues are recorded). Supporting rootcauseanalysis of prototype build issues down to mechanical product design or assembly issues and suggesting/implementing corrective actions. Providing on-going support to our production … products. Managing end to end NPI process, from project concept though to production ramp. Developing electro-mechanical production processes such as SMT & electro-mechanical assembly. Applying process knowledge to rootcause issues found during product assembly and test. Regularly communication to both technical and non-technical personnel using verbal and written styles. Enthusiastic, communicative and inquisitive. Motivated by More ❯
quote and order accuracy, and driving a customer service transformation that elevates satisfaction and responsiveness. The Technical Services Manager role would suit someone who has experience of implementing structured rootcauseanalysis to resolve recurring issues, fostering cross-functional collaboration, and leveraging data-driven insights to support continuous improvement. Ultimately, the Technical Services Manager is responsible for … and a culture of accountability and growth. You will be keen to work onsite, alongside our internal teams to provide team supervision & leadership, customer service oversight, and r oot causeanalysis and issue resolution alongside process improvement and standardisation. We offer a competitive salary, performance related bonus, 25 days holiday, 7.5% pension, medicash health care plan, salary sacrifice … RMI and bespoke requests. Coordinate with sales and technical teams to resolve complex or custom order requirements. Investigate recurring issues in order processing, delivery, or customer complaints. Conduct structured rootcauseanalysis and implement corrective actions. Track and report on issue resolution effectiveness. Identify inefficiencies in current workflows and propose process enhancements. Develop and maintain SOPs (Standard More ❯
detailed internal documentation relating to Workday processes, configurations, and automated workflows to support transparency and future scalability. Lead resolution efforts for complex system issues, applying advanced troubleshooting methods and rootcauseanalysis to ensure lasting solutions and service reliability. Key Requirements: Proven experience aligning Workday functionality with broader organisational and IT strategies by gathering business requirements and … and maintaining comprehensive technical documentation, process maps, and support materials to guide internal teams and end users. Capable of diagnosing and resolving complex Workday-related issues, performing in-depth rootcauseanalysis, and driving continuous service enhancement. This position offers a unique opportunity to play a critical role in the organisation’s ERP system strategy. If you More ❯
detailed internal documentation relating to Workday processes, configurations, and automated workflows to support transparency and future scalability. Lead resolution efforts for complex system issues, applying advanced troubleshooting methods and rootcauseanalysis to ensure lasting solutions and service reliability. Key Requirements: Proven experience aligning Workday functionality with broader organisational and IT strategies by gathering business requirements and … and maintaining comprehensive technical documentation, process maps, and support materials to guide internal teams and end users. Capable of diagnosing and resolving complex Workday-related issues, performing in-depth rootcauseanalysis, and driving continuous service enhancement. This position offers a unique opportunity to play a critical role in the organisation’s ERP system strategy. If you More ❯