101 to 125 of 308 SLA Jobs in the UK

Reporting into the Senior Technical Service Manager, you'll play a vital role in managing service cases, working closely with MoD teams, field engineers, and internal stakeholders to ensure SLA/KPIs are met and customer satisfaction remains at the highest level. This role is hands-on, varied, and requires strong technical knowledge alongside excellent organisational and communication skills. Technical More ❯

Incident Categorisations with associated Service Level Agreements. Be an escalation point for service desk tickets for 3rd line escalations. Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalation Ownership an input to solution designs at all levels (High Level, Low Level and Technical) Creation of test plans to ensure required quality of implementations Creation of deployment plans More ❯

Incident Categorisations with associated Service Level Agreements. Be an escalation point for service desk tickets for 3rd line escalations. Accountable for tickets assigned for investigation, resolution, customer communications and SLA escalation Ownership an input to solution designs at all levels (High Level, Low Level and Technical) Creation of test plans to ensure required quality of implementations Creation of deployment plans More ❯

in a SaaS environment. Strong problem-solving skills with the ability to triage and prioritise issues effectively. Experience in creating and maintaining documentation (runbooks, technical guides). Understanding of SLA management and operational metrics. Excellent communication skills, capable of explaining technical concepts to non-technical stakeholders. If you are interested in this position please apply online or for more information More ❯

in a SaaS environment. Strong problem-solving skills with the ability to triage and prioritise issues effectively. Experience in creating and maintaining documentation (runbooks, technical guides). Understanding of SLA management and operational metrics. Excellent communication skills, capable of explaining technical concepts to non-technical stakeholders. If you are interested in this position please apply online or for more information More ❯

in a SaaS environment. Strong problem-solving skills with the ability to triage and prioritise issues effectively. Experience in creating and maintaining documentation (runbooks, technical guides). Understanding of SLA management and operational metrics. Excellent communication skills, capable of explaining technical concepts to non-technical stakeholders. If you are interested in this position please apply online or for more information More ❯

on and offboarding, risks and issues, change management, and project planning Service Analyst – You will be working within a Service team, focusing on the performance and achievement of Service Level Agreement’s for Services into the client. This includes the management and trending of incident, problems, changes, and continual improvements, whilst driving compliance, and collaborating with technical teams to deliver More ❯

in a SaaS environment. Strong problem-solving skills with the ability to triage and prioritise issues effectively. Experience in creating and maintaining documentation (runbooks, technical guides). Understanding of SLA management and operational metrics. Excellent communication skills, capable of explaining technical concepts to non-technical stakeholders. If you are interested in this position please apply online or for more information More ❯

Stonehouse, Gloucester Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA's and maintaining high standards of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing Service Reviews: Conduct More ❯

and Microsoft tablets, Lenovo/Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would be desirable. Valid UK Drivers More ❯

Attend to unreliable devices and escalate issues with supporting documentation. Perform routine maintenance, updates, and modifications. Support installation processes and ensure smooth implementation. Maintain full understanding and compliance with SLA commitments. Troubleshoot faults and escalate recurring issues for proactive resolution. Share technical expertise across the team to promote continuous improvement. Build strong relationships with key stakeholders in assigned accounts. Manage More ❯

Attend to unreliable devices and escalate issues with supporting documentation. Perform routine maintenance, updates, and modifications. Support installation processes and ensure smooth implementation. Maintain full understanding and compliance with SLA commitments. Troubleshoot faults and escalate recurring issues for proactive resolution. Share technical expertise across the team to promote continuous improvement. Build strong relationships with key stakeholders in assigned accounts. Manage More ❯

tickets, and incoming queries through the engineering service desk. Install, configure, and maintain server racks, structured cabling, and related hardware. Deliver remote hands support for client systems within agreed SLA timelines. Manage cabling requirements, including cross-connects and client patching. Support site logistics such as deliveries, stock management, and general operational tasks. Carry out additional activities in line with data More ❯

changes, and client queries, ensuring timely resolution. Lead installation, configuration, and maintenance of server racks, structured cabling, and associated hardware. Deliver advanced remote hands assistance for client systems, ensuring SLA targets are consistently met. Manage cabling requirements, including patching and cross-connects, and oversee quality standards. Coordinate logistics for the facility including deliveries, stock levels, and daily operational support tasks. More ❯

across all operational reporting. Reporting & Dashboarding + Build and maintain clear, accessible dashboards to track KPIs across service, risk, and complaints functions. + Deliver insights on areas such as SLA performance, fraud trends, QA scores, complaint volumes, vulnerable customer tracking, etc. + Ensure reports are timely, trusted, and action-oriented. Data Consolidation & Integrity + Consolidate disparate datasets from multiple systems More ❯

incident responses. Support the ICT security incident response process and maintain the ICT Risk Register. Manage security dashboards (SIEM, FortiMail, FortiConsole, SOPHOS, Windows Defender). Oversee job assignments and SLA performance across teams. Support projects aligned with the Cyber Assessment Framework (CAF). Assist in updating and maintaining IT security policies and procedures. Support strategic projects. Desirable skills: Strong interpersonal More ❯

and data privacy, ensuring compliance. Collaborate with Center of Excellence & Connected Service Hub to streamline onboarding & operations at scale. Implement robust data governance, change management, & continuous improvement to meet SLA needs. Governance, Operations & Cross-Functional Leadership Stand up agile rituals, release governance, and security/privacy review gates; enforce “shift-left” compliance. Act as the single-threaded owner communicating status More ❯

Reporting into the Senior Technical Service Manager, you’ll play a vital role in managing service cases, working closely with MoD teams, field engineers, and internal stakeholders to ensure SLA/KPIs are met and customer satisfaction remains at the highest level. This role is hands-on, varied, and requires strong technical knowledge alongside excellent organisational and communication skills. Technical More ❯

Reporting into the Senior Technical Service Manager, you’ll play a vital role in managing service cases, working closely with MoD teams, field engineers, and internal stakeholders to ensure SLA/KPIs are met and customer satisfaction remains at the highest level. This role is hands-on, varied, and requires strong technical knowledge alongside excellent organisational and communication skills. Technical More ❯

Oversee the transition of infrastructure operations to offshore partner going live in January. Build a governance-led, process-driven model delivering consistent and reliable services. Service Management & Performance: Drive SLA performance, reporting, and continuous improvement across all regions. Embed a strong service culture and operational discipline. Architecture & Transformation: Review and modernise the infrastructure architecture (last updated 2019). Lead data More ❯

successful candidate will have a valid UK SC Clearance prior to the start. Key Responsibilities: Manage queue tickets assigned to your hub and surrounding spokes, ensuring timely updates and SLA adherence. Oversee hub stock control and asset management , including scanning kit in/out of locations. Handle hardware repairs for in-warranty devices and liaise with vendors for parts and More ❯

Cutting-Edge Technology – Exposure to the latest IT tools and solutions Key Responsibilities of the Helpdesk Support Technician: Be the first point of contact for support queries within defined SLA parameters Support and manage IT operations for clients Monitor and maintain customer backup regimes, escalating issues as needed Carry out anti-virus updates, scans, and system security checks Assist with More ❯

products and items to meet service requests. Daily monitoring of stock check queue for requests to assign stock items to match the criteria required for the service requests ensuring SLA is met. Manage end to end the secure dispatch of items to other client sites, parts returns and device product vendor repair locations to ensure tracking is obtained, proof of More ❯

Build custom automation workflows using APIs, Rewst, Halo PSA, and more Optimise internal cloud platforms to enhance efficiency and reduce errors Collaborate on projects and update client documentation Ensure SLA response and resolution targets are met Provide outstanding customer service at all times Benefits £42,000 – £45,000 salary Funded training and professional certifications 20 days holiday + bank holidays More ❯

screens like a native BRMS mastery (or equivalent backup tooling) - because data loss is not an option Rock-solid security chops - authority management, auditing, job scheduling, the full monty SLA-driven service delivery experience with proper reporting and governance (no smoke and mirrors here) ITIL fluency across Incident, Problem, and Change management - including those heart-stopping emergency changes Stellar communication More ❯