101 to 125 of 250 SLA Jobs in the UK

the Problem Management Process and coordinate actions to ensure speedy resolution with minimal disruption. Provide assurance that problems are identified, communicated, and assessed in line with requirements and agreed SLA/KPIs. Engage actively with supplier programme delivery and transition activities, assisting in the realisation of the SIAM function. Ensure Service Providers provide all management information as required under the More ❯

will need experience in managing teams to provide service, infrastructure, Cloud, Modern Workplace and professional service engagements. Supervise the management of suppliers of key services to include KPI and SLA measurement, formal and informal management of suppliers. Act as an escalation point for staff and partners relating to IT service, independent of how the IT service is provided (Outsource, Cloud More ❯

Excel functions. Work confidently with complex formulas, pivot tables, and data visualisation tools. Extract, cleanse, and transform data from multiple sources. Perform accurate calculations for reimbursements and deductions, meeting SLA deadlines. Maintain precise and up-to-date files to support overall data accuracy. Communication Communicate professionally with internal teams and external clients. Produce clear, concise written documentation. Problem-Solving Identify More ❯

enhance its operations. Description Provide day-to-day support for the ERP ecosystem, including NetSuite and related integrations, by managing helpdesk queries, assisting end-users, ensuring timely resolution within SLA guidelines. Act as a key point of contact for our Netsuite integrations with 3PL partners, managing day-to-day queries and supporting any future enhancement initiatives on the integration roadmap. More ❯

in line with change management procedures Monitor application health and performance, proactively resolving issues Manage user access controls and support security audits Respond to incidents and service requests within SLA targets Support application deployments, integrations, and configuration changes Maintain documentation, runbooks, and support knowledge base articles Identify opportunities for automation and process optimisation Track and report on KPIs, system uptime More ❯

Solid knowledge of IT infrastructure (servers, storage, network equipment, GPU clusters) and its interaction with facility systems Demonstrable ability to build, mentor, and lead operational teams in high-uptime, SLA-driven, 24x7 environments Proficiency in DCIM tools and asset management systems for monitoring, capacity planning, operational reporting and conducting asset audits. Hands-on experience with critical infrastructure systems and routine More ❯

Solid knowledge of IT infrastructure (servers, storage, network equipment, GPU clusters) and its interaction with facility systems Demonstrable ability to build, mentor, and lead operational teams in high-uptime, SLA-driven, 24x7 environments Proficiency in DCIM tools and asset management systems for monitoring, capacity planning, operational reporting and conducting asset audits. Hands-on experience with critical infrastructure systems and routine More ❯

Thousand Eyes, Gremlin etc. • Efficiency in creating Dashboard for Infra/APM/E2E workflows. • Monitoring, logging, Alerting and Error budget , 99.99, % ) for software, Operations & Business. • Define SLO, SLI, SLA with business/operations/Engineering team • Automation/Auto healing – Python, Shell Scripting, Java scripts etc...Developing custom services – Monitoring • Experience with logging, monitoring, and event detection on Cloud or More ❯

log analysis tools (e.g., Splunk) and forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues. Knowledge Sharing: Maintain and update technical documentation and contribute to More ❯

is data input, all on spreadsheets, so input is manual, attention to detail is key here. Consolidating consignments for distribution. Key Requirements: Ability to work with driven targets and SLA and time management skills. Knowledge of I. T componentry. Accuracy and attention to detail. Candidates must be willing to go through SC Clearance How to Apply: If you're interested More ❯

external stakeholders. You will also mentor and coach your team members to ensure their professional development is at the forefront of the team which is monitored across the teams SLA s. We are realistically looking for an experienced Software Engineer who has some exposure and an interest in Artificial Intelligence (AI) and who wants to join their journey of making More ❯

external stakeholders. You will also mentor and coach your team members to ensure their professional development is at the forefront of the team which is monitored across the teams SLA’s. We are realistically looking for an experienced Software Engineer who has some exposure and an interest in Artificial Intelligence (AI) and who wants to join their journey of making More ❯

and operate comprehensive monitoring, logging, and alerting systems to enable proactive issue detection and fast resolution. Conduct performance analysis and optimization across distributed systems to enhance resilience and meet SLA targets. Develop and maintain clear technical documentation, runbooks, and operational procedures, collaborating closely with engineering teams to ensure smooth, reliable operations. What You Will Need: Proven experience managing distributed systems More ❯

and overseas. The below job description will outline this position of: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring More ❯

for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. More ❯

Managed Services blueprint and escalate deviations to the design authority. Skills & experience You will be experienced in delivering against the following Key Performance Indicators (KPIs) Service Delivery & Operational Excellence SLA/KPI Compliance Rate – % of services delivered within agreed SLAs. Audit & Control Scores – Results from internal/external audits. Customer Complaint Resolution Time – Average time to resolve escalated issues. Transition More ❯

1st Line, Team Lead, Windows Os, Office 365, Service Desk, Help Desk, Customer Support, SLA's. This is a brand new permanent position with a successful, established Kent MSP. If you have good experience of 1st Line IT support, and are comfortable leading, mentoring and managing people, then we want to hear from you. The ideal candidate will be Kent More ❯

efficiency. Manage P2P systems and process interfaces with external and/or internal partners. Monitor P2P Process Performance and Ensure Compliance Inform the definition of P2P service level agreements (SLA) and KPI. Develop analytics-driven reporting to measure efficiency of end-to-end P2P processes. Ensure compliance and accuracy of P2P process activities with all policies, procedures, and regulations. Contribute More ❯

be part of our busy service desk. You will respond to IT incidents via our ticketing system, working with colleagues to ensure tickets are completed within the customers' agreed SLA’s. Role As an IT Engineer Apprentice, your main roles and responsibilities will include: Being trained on, accessing and using established processes and tools to support customers Giving direct customer More ❯

organisation optimise Salesforce usage, aligned to platform limits and Flows-first patterns. BAU support & case management - Support Salesforce BAU: triage cases, fix bugs, troubleshoot issues, and communicate status/SLA to end users. User & access administration - Manage users, roles, profiles, permission sets/groups, queues, and data access; maintain SSO/MFA. Declarative configuration (Lightning) - Create and maintain custom fields More ❯

line support tickets and service requests. Act as an escalation point for 1st line engineers, ensuring timely resolution of complex issues, Manage and triage service desk queues effectively, maintaining SLA compliance. Update service tickets, communicate with clients, and coordinate with third-party suppliers. Maintain accurate documentation of network configurations, changes, and troubleshooting steps. The ideal candidate for this Network Engineer More ❯

line support tickets and service requests. Act as an escalation point for 1st line engineers, ensuring timely resolution of complex issues, Manage and triage service desk queues effectively, maintaining SLA compliance. Update service tickets, communicate with clients, and coordinate with third-party suppliers. Maintain accurate documentation of network configurations, changes, and troubleshooting steps. The ideal candidate for this Network Engineer More ❯

received, problem-solving steps taken and total successful and unsuccessful resolutions o Follow standard processes and procedures to resolve all client queries o Resolve client queries as per the SLA's defined in the contract o Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients o Identify and More ❯

teams, our Linux team needs an engineer who has a solid background in Linux and Virtual Machines, alongside working on AWS. What you will be doing.... Working to the SLA's set out you'll be responsible for BAU tasks escalated from the service desk as well as documentation and continual client service, alongside project work with Designs and implementations More ❯

support in the resolution of critical and strategic customer problems/escalations. Representing Service Support at a specific and limited number of service reviews and owning report creation on SLA performance for contractual/top 20 customers. Working with the Senior Leadership team specifically within Service Support to constantly review the customer online and offline journeys to identify improvement opportunities. More ❯