101 to 125 of 489 SLA Jobs in the UK

challenges, make data-led decisions, manage priorities under pressure and promote a culture of accountability, collaboration and continuous improvement. Experience of structured service governance, SLA management and operational reporting is important, while knowledge of IT Service Management principles and the ITIL framework would be desirable rather than essential. The candidate ...

first-contact resolution, incident management and ticket routing. Oversee first-line support operations, taking direct responsibility for incident resolution, and reporting and monitoring SLA performance. Manage escalation pathways to higher-tier resolver groups within Cloud and Software Engineering teams without creating bottlenecks. Rapidly adapt to and manage the Jira environment ...

SailPoint IdentityNow, including access requests, certification campaigns, reporting, workflows, and administration. Experience managing service mailboxes and prioritising workloads based on business impact and SLA requirements. Ability to investigate and resolve SailPoint IdentityNow incidents and access-related issues. Experience processing cloud engineering account requests and custom Azure group package requests. Familiarity ...

PRINCE2 or PMI . Experience operating within highly regulated, secure environments with robust governance controls. Strong understanding of service management and working to challenging SLA targets Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built ...

suppliers on the purchase of all licensing, hardware and software for all aspects of the Company's IT and Telephony requirements Ensuring third party SLA's in respect to the Company's IT and Telephony services are met Ad hoc projects/tasks as determined by the Board Experience Required ...

MOORLANDS LEARNING TRUST The role is based primarily at Benton Park School Rawdon but may involve work at any of our Trust schools and SLA schools. The ICT Apprentice will provide first-line IT support to staff and students across the school and wider Trust environment, and help build, image ...

monitoring and management of mailboxes and entering of analytical results from third party laboratories accurately. Support reporting of results and data transfers within agreed SLA standards of service utilising several different systems. Maintain due diligence of the correct processes to maintain legal chain of custody for enforcement samples ...

operational blockages. People and Team Performance Management (KPIs SLAs Training, Motivating, Hiring & Firing) Commercial Sharpness - Deep understanding of core MSP metrics, including engineer utilisation, SLA compliance, gross margin per client, and "quote-to-cash" flow. Education & Certifications (Desirable) Bachelors degree in Business, IT, or related field; ITIL Framework certification, CPIM ...

technical and functional expertise over the phone, via chat and ticket management* Manage customer inquiries within required time frames, in accordance with our support SLA’s* Troubleshoot and resolve complex customer issues by utilizing knowledge of our technology stack, prior experience and by self-guided research of issues, with minimal ...

that hold our Managed Service Provider and other suppliers to account for the delivery of their contract obligations with an emphasis on high availability, SLA performance, proactive risk management and value for money. This includes: Hosting Services - 900 servers across 4 data-centres and Azure hosted services. Voice & Data Network ...

effectiveness. Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution. Provide root cause correction, not just symptom relief. Ensure that all facets of the problem ...

experience). 2+ years of combined experience in application/production support, cloud operations, and/or software DevOps engineering in a high‐availability SLA environment. Demonstrated experience working as a contributor on a software engineering or platform team. Technical Skills – Required Strong proficiency with Linux and Unix environments; working ...

effectiveness. Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution. Provide root cause correction, not just symptom relief. Ensure that all facets of the problem ...

equivalent practical experience. ITIL Foundation or equivalent service-management experience; broader technical qualifications are welcome. Strong knowledge of Microsoft cloud, infrastructure, security and SLA led service delivery. A proven track record of leading change, developing teams and improving engagement, able to demonstrate what you can bring to the role Experience ...

Elastic Agent , Prometheus , Azure Monitor , and Grafana . Collaborate with development and client teams to implement robust, scalable DevOps solutions. Ensure service reliability through SLA/SLO/SLI tracking and proactive issue resolution. Provide on-call support on a rotational basis for high-priority incidents. Continuously improve system architecture ...

Fujitsu and Customer standards for all areas of work undertaken, attend Customer and Fujitsu sites when required to ensure deliverables are completed within target SLA’s and KPI’s (i.e. document reviews/system installation). As lead you will be responsible for raising any risks, issues that may impact ...

onboarding, retention, service and loyalty journeys. Define lead-to-opportunity, opportunity-to-close, account management and forecasting processes. Design case management, knowledge management, entitlement, SLA and omnichannel service processes. Architect personalised, event-driven customer journeys across email, SMS, web and other channels using CIJ. Design segmentation, consent, preference management, lead ...

process improvements Ensure escalated cases meet readiness standards and include proper documentation and diagnostics Monitor ticket flow, backlog, aging, and response times Ensure SLA adherence and proactive communication in priority cases Partner with the Escalation team to ensure clean, well-documented handoffs Step in on high-impact cases when needed ...

Executive Management team, and report trends in process maturity and tool adoption Understand the impact of incidents, problems and changes on SLA targets, maintaining accurate data and reporting for processes owned within ITSM, and providing timely reporting to management via KPI dashboards Please note, applicants must have the legal right ...

team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations ...

. Provide feedback to Engineering teams on how to better enhance our products for Duck Creek customers. Review monthly metrics reports with Customers including SLA targets and actuals, volumetric performance data, major issues and outages. Perform all other duties and activities as required. Act in accordance with ...

experience supervising, mentoring or acting as a senior escalation point within a support team Has a good understanding of 1st and 2nd Line Support, SLA-driven service delivery and ticket management, with the ability to prioritise workloads and manage competing demands effectively Demonstrates strong leadership, communication and customer service skills ...

explain IT issues in a manner they will be able to relate to, demonstrating patience, empathy and perseverance. Ability to meet deadlines e.g SLA's/KPI's, report deadlines and project timescales. Able to show initiative and make decisions, referring to senior staff where required. Able to prioritise ...

Team Leader also deputises for theService DeskManager during high workload or absence periods. Operational Oversight & Incident Coordination Lead cyber service operations with focus on SLA attainment, incident response, and resolution quality Team Leadership & Development LinemanageCyber Analysts, settingobjectivesand supporting individual development plans Model desired behaviours that promote collaboration, precision, and accountability ...

operational running of the platform both in the cloud and onsite at its clients. Day to day the Technical Account Manager will:· Produce Steerco SLA/KPI decks – attend monthly, quarterly service review and steer-co calls· Be the escalation point for regional clients – deftly handling issues and managing process ...