101 to 125 of 196 SLA Jobs in the UK

money Sourcing and evaluating service providers, negotiating contracts to secure favourable terms and monitoring vendor performance against established metrics Developing and implementing KPI and SLA standards for all operational areas and driving continuous improvement Coordinating equipment deliveries, inspections, installations and commissioning with appropriate teams Mentoring and leading a team (including ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing technical insight and guidance ...

Supporting Business Unit Super Users in their understanding of the systems Contributing and continually improving knowledge base of CR related systems. Monitoring and maintaining SLA performance of software providers, seeking opportunities for improvement Conducting regular checks on system functionality to ensure it is performing in accordance with expectations Providing relevant ...

your next challenge? 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

lifecycle planning and cost optimisation Help shape the operational strategy across multiple facilities, aligned with future growth and industry best practice Lead operational reporting, SLA/KPI performance, metrics and incident management Ensure compliance, quality, safety and operational readiness at all times Act as a senior escalation point during major ...

Supported by the Managing Director who has a track record of successful apprentices. Role Providing 1st line helpdesk support to customers in line with SLA’s Conducting password resets and setting server permissions Providing initial support for tech queries Troubleshooting technical issues Installing, testing and maintaining hardware such as laptops ...

Proficiency in integrating and operationalising cyber threat intelligence. Experience working with ITSM systems to manage and prioritise workloads. Experience reporting on SOC metrics including SLA/OLA performance, MTTD/MTTR, alert accuracy, and outcome-based security improvements. Excellent interpersonal and communication skills, with the ability to work effectively across ...

ensure a smooth transition to your new environment. We can also offer this as a fully remote role. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. ...

Office 365, Windows Server, internal infrastructure and hardware ( laptops) Take ownership of escalated issues from 1st/2nd line and resolving any queries within SLA Resolution of configuration and deployment issues Carry out the initial investigation of incidents reported and escalate where necessary beyond 2nd line Ensure that applications … paid quarterly Additional company benefits Candidates will have a strong customer service ethos and passion for resolving queries to a high stand within SLA's. Candidates will have a broad technical skill set and be keen to look at learning new technologies including working with Office365. The role will ...

exceptional delivery across CCTV, intruder alarms and access control systems. Key responsibilities include: Leading and developing service engineers, helpdesk and service coordination teams Ensuring SLA, KPI, PMV and productivity targets are consistently achieved Acting as Nominated Technical Manager within an NSI-regulated environment Providing senior-level technical escalation support (remote ...

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...

requests. Act as an escalation point for 1st line engineers, ensuring timely resolution of complex issues, Manage and triage service desk queues effectively, maintaining SLA compliance. Update service tickets, communicate with clients, and coordinate with third-party suppliers. Maintain accurate documentation of network configurations, changes, and troubleshooting steps. The ideal ...

documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing ...

Liaising with other departments within the company to service clients (i.e. support, operations, product team) • Monitoring support tickets and Internal dashboard to prevent any SLA breaches Responsible for arranging governance meeting with key accounts and providing KPI reporting Our ideal Account Manager will have: Excellent customer service and communication (written ...

troubleshoot data network, security and telephony services*Lead projects/implementations, working with PMO and technical teams*2nd/3rd line support, incident escalation, SLA updates and supplier liaison*Shift pattern cover + on-call rota The Person: *Proven experience in large network environments (enterprise/public sector scale)*CCNA ...

Team leadership/management experience (managing performance, developing talent, etc) Experience managing 3rd Party Relationships to ensure level of service are in line with SLA and KPIs. Manage and deliver roadmaps and end-to-end lifecycle management of all assigned network and voice-related products and technologies Solid experience managing ...

Typical Day in the Job: S ecurity processes such as password resets, MSA resets/enrolments, data encryption, internal security processes etc. Support with SLA's on the ticketing system. Document tasks and track escalations through the ticketing system. Provide support over the phone, email, tickets and occasional F2F site ...

Northolt. The role involves delivering planned and reactive maintenance across M&E systems, contractor supervision, and critical services support, ensuring compliance with strict SLA, safety, and operational requirements. This position offers strong development opportunities, including progression to Authorised Person (AP) status. KEY RESPONSIBILITIES Deliver Planned Preventative Maintenance (PPM), reactive ...

regulatory requirement are achieved across the Customer Operation Management of key customers and clients, ensuring contractual service levels are achieved Implement and drive KPI & SLA performance across the department Develop and deliver an escalations management process focused on delivering the right outcome for customers Drive process and continuous improvement initiatives ...

Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service resources. ...

strong relationships with the customer’s IT leadership, acting as their trusted advisor on Azure cloud strategy, roadmaps, and future-state architecture . Oversee SLA/OLA performance for infrastructure and Azure managed services , ensuring KPIs and contractual commitments are met. Support and mentor team members, fostering deep Azure capability ...

correct troubleshooting and event handling procedures Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved as efficiently as possible Maintain accurate records of activities completed throughout the lifecycle of a ticket (ticket history) Skills ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

through to full resolution and client satisfaction. You will facilitate resolution and ensure key stakeholders including the customer are updated within the agreed escalation SLA so that impediments do not detract from on-time delivery Communication & reporting: You will ensure project deliverables, task deadlines and milestones are clearly understood ...