101 to 125 of 2,917 SLA Jobs in the UK

communicate at all stakeholder levels (technical, client, trader, executive team, etc.) Must be motivated by customer satisfaction Excellent organisational skills Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR) Willing to embrace core business values demonstrated by day-to-day work ethic Analytical and disciplined More ❯

alerting to maximize system uptime, performance, and cost management Responsible for service-levels : Own the cloud infrastructure availability, security, disaster recovery, business continuity and SLA Compliance. Provide regular reports to the executive team Incident management: Take the lead in ongoing incidents, managing communications to customers and the executive team. Deliver More ❯

ensuring timely and efficient resolution of incidents and requests. Responsibility for incident and service requests handled by the specialized service desks. Monitor and enforce SLA compliance, driving performance excellence in Kite and the specialized service desks. Develop, maintain, and socialize knowledge articles to enhance support efficiency and self-service capabilities. More ❯

technology support to all staff Responding to incidents and requests reported via all mediums Accurately recording incidents and requests and responding within the set SLA Maintaining and updating incidents and requests Alerting Senior Analysts and Managers of recurring incidents and potential issues Keeping customers informed and updated Escalating problems to More ❯

support to all staff Responding to incidents and requests reported via all mediums Ensuring incidents and requests are accurately recorded and responded to within SLA Maintaining and updating incidents and requests Alerting senior team members of recurring incidents and potential issues Keeping customers updated Escalating problems to senior team members More ❯

and consistent technology support to all staff Responding to incidents and requests reported via all mediums Accurately recording incidents and requests and responding within SLA Maintaining and updating incident/request records Alerting senior staff of recurring incidents and potential issues Keeping customers informed and updated Escalating issues to senior More ❯

support to all staff Responding to incidents and requests reported via all mediums Ensuring incidents and requests are accurately recorded and responded to within SLA Maintaining and updating incidents and requests in the ticketing system Alerting Senior Analysts and Managers of recurring incidents and potential issues Keeping customers informed with More ❯

professional and consistent technology support to all staff Responding to incidents and requests via all mediums Accurately recording incidents and requests and responding within SLA Maintaining and updating incident records Alerting senior staff of recurring issues Keeping customers informed and updated Escalating issues to senior team members or third-party More ❯

benefits: Enhanced maternity, paternity, pension, sick pay & life assurance Key Responsibilities: Lead and manage the 2nd and 3rd line support teams, ensuring efficient scheduling, SLA compliance, and accurate reporting. Conduct root cause analysis to drive continuous improvement and enhance business systems. Manage relationships with third-party providers to maximize service More ❯

and maintaining strong working relationships with 1st Line Quick Fix, 3rd Line, Cloud Services and other key stakeholders across the Aspire network. Working to SLA’s for incidents and requests, prioritising and managing workload effectively, managing several open incidents and requests whilst following existing procedures and best practices. Supporting continual More ❯

AWS (and potentially Azure). Act as the technical point of escalation for incidents triaged by 1st line teams. Ensure incidents are resolved within SLA-defined timelines (P1–P4 prioritization), maintaining continuity and minimal downtime. Participate in 24x7 on-call rotas as part of a wider support framework. Utilize tooling More ❯

trading-based service delivery environment. Communication with the business and third-party vendors tracking delivery of vendor support and solutions and ensuring they meet SLA’s. Experience in trading and risk management systems for commodities covering front to back-office is highly desirable. Technical requirements Experience in diagnosing application problems More ❯

service and being the first point of call for IT support queries Following incident management processes and ensuring customer tickets are responded to within SLA Previous experience working with call logging and ticketing systems, this role will involve working on tickets, it's essential you hit the ground running and More ❯

third-party suppliers and service providers for incident resolution Escalating incidents appropriately, especially security issues or major outages Processing starters, leavers, and amendments within SLA Identifying opportunities for support improvement through training, technology, or process enhancements Contributing to IT projects, ensuring deadlines are met Supporting stores across the UK and More ❯

responsibilities of your role will include the following: IT Support & Collaboration: Deliver 1st, 2nd, and 3rd line support in coordination with the ServiceDesk, ensuring SLA compliance and assisting customer programs, projects, and engineering systems when needed System & Server Management: Install, support, and maintain Windows and Linux servers including upgrades, backups More ❯

line support across IT systems, hardware, and applications. Manage incidents via phone, email, Teams, and our helpdesk system Prioritise and resolve incidents to meet SLA targets, aiming for first-time fixes. Perform controlled live changes in line with change management protocols. Provide technical guidance to users and mentorship to support More ❯

and service requests, using judgement and initiative to determine the most appropriate course of action or providing escalation where resolution is not possible within SLA or defined areas of responsibility. Maintain centrally owned reference data and respond to workflow requests in a timely manner to meet business requirements. Identify and More ❯

teams when necessary, maintaining high customer service standards. Triaging support requests by reviewing and updating ticket details and priorities according to contractual and SLA requirements. Proactively monitor internal systems such as backup reports, network and device monitoring tools, anti-virus, and patch management dashboards to identify and create support incidents More ❯

managing Major Incidents, coordinating with relevant IT teams & external suppliers, and providing updates to business and end-users Escalating incidents as required prior to SLA breaches Updating the Service Desk Knowledge repository & technical training material Handling department moves Candidate Requirements Thorough knowledge of Microsoft Windows Operating Systems (Win10, Microsoft More ❯

your regional onsite team’s queues, and any team management to keep these in good order and being responded and resolved to within our SLA’s Responsible for the development of Service Delivery strategies designed to achieve high quality, low-cost and low-touch delivery across all Service Delivery capabilities More ❯

s requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices). Executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change More ❯

s requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices). Executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change More ❯

s requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices). Executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change More ❯

to be open to flexible working hour. Tasks/Responsibilities Operational Day-to-day management of new and existing tickets assigned to you ensuring SLA’s are met and KPI requirements are fulfilled. Logging, management and ownership of Incidents and Service Requests via the IT ticketing system providing first time More ❯

Service Management platform, maintaining accurate records across a service ticket lifecycle. • Prioritisation and active management of all allocated tickets, ensuring resolution within agreed customer SLA's and associated targets. • Provide exemplary service to the customer ensuring high personal and organisational customer satisfaction scores are maintained. • Provide 2nd Line diagnosis and More ❯