126 to 150 of 250 SLA Jobs in the UK

support in the resolution of critical and strategic customer problems/escalations. Representing Service Support at a specific and limited number of service reviews and owning report creation on SLA performance for contractual/top 20 customers. Working with the Senior Leadership team specifically within Service Support to constantly review the customer online and offline journeys to identify improvement opportunities. More ❯

immersed in all things IT! Supported by the Managing Director who has a track record of successful apprentices. Role Providing 1st line helpdesk support to customers in line with SLA’s Conducting password resets and setting server permissions Providing initial support for tech queries Troubleshooting technical issues Installing, testing and maintaining hardware such as laptops, firewalls, desktops, switches and networks More ❯

network problems identified using pro-active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must More ❯

ideal candidate is comfortable in a complex, high-availability environment and has experience with modern infrastructure tooling and security practices. Key Responsibilities Manage infrastructure incidents and service requests under SLA Monitoring metrics, logs, and alerts to proactively detect and remediate issues Lead or support Windows 11 deployment projects (imaging, automation, pilot, rollouts) Support and evolve infrastructure design, ensuring best practices More ❯

and resource forecasting. Key Responsibilities: Own the Pre-Sales COR process and pipeline for NGET/NESO Collaborate with business development and delivery leads Coordinate and review CORs, ensuring SLA compliance and sign-offs Align pipeline with strategic priorities and capacity Maintain accurate reporting for PMO and stakeholders Support demand forecasting and delivery planning Ensure smooth handovers to delivery Identify More ❯

Office moves/hardware logistics ITIL foundation Keywords IT Asset/Asset Coordinator/Asset Lifecycle/CMDB/ServiceNow/Hardware/Inventory/Procurement/Vendor/SLA/Purchasing/EMEA/APAC/Logistics More ❯

with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport More ❯

and customer experience. Description Provide day-to-day support for the ERP ecosystem, including NetSuite and related integrations, by managing helpdesk queries, assisting end-users, ensuring timely resolution within SLA guidelines. Act as a business partner to Functional Leads and SMEs, providing analysis, insights, and guidance to identify opportunities for process and system optimisation Support business projects and new enhancements More ❯

analysis tools (e.g., Splunk) and API forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues. Documentation: Maintain accurate onboarding records and contribute to the internal More ❯

problems and make sure the software is bug-free. Make sure that any fixes we find are thoroughly tested and approved before they're released to customers. Follow the SLA commitments to make sure that fault analysis, diagnosis, and resolution are handled correctly. Code, test, and integrate software in line with the company's Software Development guidelines to make sure More ❯

native development patterns DevOps & SRE Practices Experience implementing CI/CD pipelines and DevOps methodologies Knowledge of infrastructure monitoring (Datadog), log aggregation, and incident management Understanding of SLO/SLA definition and observability best practices Strategic & Business Acumen Ability to align technical initiatives with business objectives and articulate ROI Experience creating technical roadmaps and conducting cost-benefit analyses Track record More ❯

reflect progress of onboarding Triage and self-allocation of cases on the ticketing system according to key accounts Ensuring that cases deliver the required outcome and are delivered within SLA Following DS&A and business processes Ensure accurate set-up of projects and project budgets, assuring the accuracy of the information received for project set up. Support project and delivery More ❯

resolutions found. Take ownership of customer issues and ensure they are carried through to completion (Where possible - if not escalated). Upkeep and stick to the agreed SLA (Service Level Agreement) within the business. To maintain the asset database ensuring costs are controlled, items are fully accounted for and available to honour departmental deliverables. To be able to have flexibility More ❯

resolutions found. Take ownership of customer issues and ensure they are carried through to completion (Where possible - if not escalated). Upkeep and stick to the agreed SLA (Service Level Agreement) within the business. To maintain the asset database ensuring costs are controlled, items are fully accounted for and available to honour departmental deliverables. To be able to have flexibility More ❯

salary, it will be dependent on experience. To apply send your CV to Matthew.Leach @ circlerecruitment . com Keywords: IT Service Desk Manager/IT Helpdesk Manager/ITIL/SLA/Service Delivery/Newcastle Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills More ❯

and leading projects in a technical environment. You will have strong communication skills as you'll be managing stakeholders and technical teams daily. You will have experience working with SLA's in line with an overall contract agreement This is an initial 12 month engagement onsite in Glasgow 5 days per week. Please get in touch for more details. More ❯

work reports What will your role look like? Proactively visit your regional stores to maintain and repair equipment, fixtures, and store fabric Attend emergency reactive calls to meet client SLA requirements Carry out electrical, plumbing, carpentry, minor brickwork, painting, and handyman tasks as needed Manage and maintain van stock, reporting usage via a bespoke online system Liaise with store managers More ❯

candidates will need to have excellent telephone manner and 5* customer service skills, as well as strong data entry skills. Role requirements: Answering inbound calls and responding within agreed SLA’s Respond to emails received in the service inbox Creating quotes Closing service reports Creating and managing returns Manage stock adjustments Creating contracts Logging calls for Engineers attendance Candidate requirements More ❯

Conduct initial triage and apply known fixes where appropriate Collaborate with internal and third-party support teams to resolve issues Follow documented security and operational procedures Contribute to meeting SLA and KPI targets Create and maintain clear operational documentation Identify service risks, issues, and opportunities to improve processes Support knowledge sharing across the team What You'll Bring Experience working More ❯

team at Baltic Apprenticeships. A Typical Day in the Job: S ecurity processes such as password resets, MSA resets/enrolments, data encryption, internal security processes etc. Support with SLA's on the ticketing system. Document tasks and track escalations through the ticketing system. Provide support over the phone, email, tickets and occasional F2F site visits. Use a range of More ❯

OAuth, JWT, OKTA, AWS Cognito, Hashicorp Vault • A demonstrable record of designing solutions to key non-functional requirements including cyber/security policies, resilience, logging, errors and scalability abiding SLA • Experience in creating & guiding in Architecture Artefacts such as Integration Strategy, High Level Design, LLD, Estimation, Product Evaluation Matrix, Gap Analysis, Performance Matrix More ❯

access, VPN) Firewalls On-premise and off-premise network and telecoms systems Telecoms solutions, including Mitel IP telephony Diagnose and resolve faults by completing assigned Service Desk tickets within SLA, keeping customers informed and escalating where necessary. Deliver assigned project tasks on time, providing regular updates to stakeholders and escalating risks promptly. Provide on-site support across all Trust locations More ❯

support and development Fully support the coaches in call quality, identifying issues of development and address areas of ongoing concern Manage absence, attendance and performance in line with department SLA's/Targets and HR policy Cultivate an open and participative environment where individuals are encouraged to contribute Play a lead role in continuously improving our processes and making sure More ❯

mile radius of the Ossett head office, providing hardware break-fix support, preventative maintenance and on-site technical expertise while maintaining exceptional customer communication and working within strict SLA requirements. Key responsibilities: Respond to service calls on client sites Handle hardware break-fix tasks and deployments, meeting required SLAs Troubleshoot, diagnose and resolve complex technical faults with real-time updates More ❯

aligned to strategic objectives. Define and implement KPIs and reporting tools for operational health and accountability. Lead forecasting, capacity planning, and scenario modelling to optimise resources. Oversee performance governance, SLA reviews, and supplier scorecards. Drive root-cause analysis and improvement programmes across regions. Manage quality assurance frameworks and integrate customer experience metrics. Provide insights and recommendations to senior leadership for More ❯