126 to 150 of 316 SLA Jobs in the UK

Kanban/Scrum, source control, code review and quality gates. Vendor & Service Management Experience managing third party technology partners (desktop/infrastructure), with clear SLA discipline and service improvement plans. Desirable Experience & Technical Background Awareness of Flutter/Dart for cross platform apps. Experience with Mobile Device Management (e.g., Microsoft ...

strategic contribution: Lead a team of engineers, including 1:1s, PDRs, performance management and development discussions. Allocate work, ensure resource alignment and maintain SLA/KPI compliance. Act as a senior engineer and escalation point for technical queries. Support End User MIs as a technical specialist. Approve high-risk technical ...

processes must be documented to a high standard Providing customer facing reports for all customers on how the company systems have performed to SLA Managing, monitoring and improving our ISMS to uphold our ISO27001 certification Required Technical Experience or Understanding: CISCO hands on experience or training. (firewalls, switches & routers) Windows ...

escalation point for enterprise infrastructure across hardware, applications, and networks Work closely with customers and technical specialists to resolve incidents within SLA Provide clear incident/problem updates and customer communications Support continuous improvement by documenting solutions and updating knowledge bases Maintain accurate configuration and asset management records Champion ...

progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA Ensure communication with the customer is regular with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools ...

Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £460 per day (Inside IR35 - Umbrella) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Service Delivery Manager with strong knowledge of ITIL, experience ...

Junior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £410 per day (Inside IR35 - Umbrella) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Junior Service Delivery Manager with good knowledge ...

delivery of IT support services across 1st-3rd line. You will be responsible for leading a team of 15 engineers, ensuring service excellence, strong SLA performance and a consistently high standard of customer support. Reporting directly to the Head of Operations, you will work closely with our Customer Success Managers ...

Support Desktop/Laptop/KIOSK Management (Windows, MacOS, Chromebook) Mobility Services (Windows, Android, iOS) VIP Support Monitor and manage daily operations to maintain SLA and KPI performance. Ensure services are delivered consistently across all locations (onsite, remote, hybrid workforce). Track service health, proactively identify issues, and drive problem ...

understanding of data quality, governance, and internal controls, with the ability to support audit and compliance requirements The ability to work effectively within structured, SLA-driven service environments, managing workload and priorities while maintaining high levels of accuracy An analytical capability to be able to identify data issues, trends ...

internal and external users, both remotely and onsite. - Take ownership of support tickets, ensuring incidents and service requests are resolved efficiently within agreed SLA targets. - Collaborate with the Head of IT and the wider team to deliver improvement plans and strategic objectives. - Lead local IT initiatives and support the maintenance ...

isolation for incidents following established runbooks and procedures. •Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance •Ensure thorough shift handovers documenting operational status and ongoing incidents. •Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage ...

investigative approaches and evidence handling Who you are: Proven background within a SOC or equivalent operational security function Demonstrable ownership of incidents within demanding SLA environments Strong working knowledge of SIEM, EDR, and email security platforms Practical experience with Microsoft XDR technologies Ability to create and tune detections using ...

meet company Service Level Agreements. Be available to troubleshoot/rectify any issues that affect the ability of the company to adhere to their SLA's out of std working hours where necessary. This list is not exhaustive, and other duties may be required commensurate with this position as roles ...

Support disaster recovery and business continuity planning and testing Contribute to audit, compliance, and regulatory activities Manage and challenge third-party suppliers to ensure SLA adherence Promote continuous improvement and operational excellence About You We are looking for a technically strong leader who combines hands-on infrastructure experience with ...

Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. * Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. ...

schedule adherence using NICE Workforce Management and escalate when needed. Maintain Service Desk Engineer schedules to ensure operational coverage. Manage WFI rules to maintain SLA performance. Produce intraday, daily, weekly and monthly reporting for leaders and stakeholders. Support the upkeep of our telephony platform, ensuring skills, profiles and channels remain ...

core systems. The role Provide 1st/2nd line support via the service desk (remote and in person) Manage and resolve tickets within SLA, escalating where needed Build, configure, issue, and return IT equipment (laptops, PCs, printers, scanners) Update and maintain Active Directory and M365 accounts Support starter onboarding ...

Milton Keynes and Manchester where local presence 2 days a week will be required. (Flexible). Key Performance Indicators (KPIs) Customer satisfaction and SLA compliance. On-time and on-budget project delivery. Accuracy of WIP reporting and financial forecasts. Resource utilisation efficiency across projects. Compliance with UK regulations and cultural ...

data-related issues, and contributing to product improvement. Case Management : Handle Payroll related support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience. Knowledge Sharing : Knowledge Article creation. Collaboration : Provide input in support team in meetings, follow defined support procedures, and help ...

data-related issues, and contributing to product improvement. Case Management: Handle Payroll related support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience. Knowledge Sharing : Knowledge Article creation. Collaboration : Provide input in support team in meetings, follow defined support procedures, and help ...

overseeing reorganization events via manual or mass updates (iLoad/EIB), and ensure Workday and LMS service queues are allocated appropriately and end user SLA targets are met. Oversee the development and maintenance of training materials, participating in training in order to improve policy and process acumen. Manage the relationship ...

workload management) Strong experience managing and optimising SQL Server environments Experience implementing and supporting cloud-based data platforms in Microsoft Azure Experience working within SLA-driven environments with structured incident, change, and problem management Understanding of capacity planning, performance tuning, and operational monitoring Ability to work across both legacy ...

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...