126 to 150 of 402 SLA Jobs in the UK

Medisec and associated systems, ensuring that for all modules are fully operational and accessible at all times, in accordance with defined policies, procedures and SLA's (Service Level Agreements), with designated system responsibility with the ability to cover all systems as and when required. About us Mersey and West Lancashire ...

care Collaborating cross functionally to resolve operational issues Leading root cause analysis and implementing corrective actions Managing contractors and third-party service providers Ensuring SLA compliance and strong service delivery Overseeing site wide facilities management including cleaning, utilities and infrastructure Ensuring environmental compliance and waste management Leading emergency response planning ...

service management (ITIL exposure is a plus) • Solid understanding of procurement processes and RFP management • Experience supporting commercial negotiations • Strong analytical skills (spend analysis, SLA tracking, performance monitoring) • Exposure to PMO processes and project delivery • Advanced skills in Excel, Power BI, and contract/service management tools Requirements: • Bachelor ...

communications. Account Manager Support Provide administrative support, reporting and account updates for key customers. Assist with customer reviews, action tracking and service improvement initiatives. SLA Monitoring & Reporting Monitor customer SLAs and produce service performance reports. Identify risks early and work with internal teams to prevent customer impact. RMA & Technical Support ...

technical teams within an MSP environment. Proven experience managing Service Desk, Projects or Technical Services teams. A strong understanding of service delivery, KPIs and SLA management. Experience managing customer escalations and complex technical environments. Excellent leadership and people development skills. Strong commercial awareness and customer relationship management experience. Experience supporting ...

projects. \n Drive customer retention, engagement and service excellence. \n Own performance of Client care/helpdesk function, including ticket prioritisation, resolution, backlog and SLA performance. \n Manage escalations and oversee client care performance. \n Use helpdesk data and recurring ticket themes to improve service. \n Partner closely with Sales ...

urgent investigations and issue resolution as required. Support 6S workplace organisation initiatives and continuous improvement activities. Work flexibly across different workshop functions to meet SLA targets and customer requirements. Required Skills & Experience Previous experience supporting or handling IT hardware. Knowledge of hardware diagnostics, testing, and fault identification. Strong administrative ...

dependencies relating to AI services. Accountable for compliance with relevant policies, AI governance principles and regulatory obligations. Providing regular operational reporting across service performance, SLA adherence and delivery progress to both leadership and key stakeholders. Experience Needed Strong experience operating AI, analytics or technology platforms in production. Solid DevOps experience ...

governance Experience operating within ITIL‐aligned incident, problem, and change management frameworks Track record of supporting strategic, high‐revenue clients with strict SLA commitments Experience driving resilience, high availability, and disaster recovery strategies Our commitment to Diversity and Inclusion Fiserv is proud to be an Equal Opportunity Employer. All qualified ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build a unified team work plan aligned with business objectives and data initiatives. Collaborate with Reporting Engineers ...

data to identify pipeline issues, process inefficiencies, adoption gaps and data quality risks. Define and improve key CRM metrics, including pipeline conversion, stage ageing, SLA performance, ownership, activity, adoption and data completeness. Work with Data and Reporting teams to improve management information and executive reporting. Actively propose data-driven optimisation ...

portal, email (or other means apart from phone) to resolver groups or suppliers within agreed SLAs Monitor open incidents and requests and ensure SLA targets, including updates and resolution, are met internally or by suppliers Frequently engage with resolver groups and suppliers for regular updates and to ensure resolution time ...

Desirable Experience Experience within an IT, technology or service-based business. Familiarity with CRM and ticket management systems. Experience working within a KPI or SLA-driven environment. What's on Offer? Salary of £26,000 - £30,000 , depending on experience. Modern office environment based in Hebburn. Supportive and collaborative team ...

equipment. The Technical Support team ensure that customers queries are answered and resolved in an efficient manner and are in line with company SLA’s. In order to succeed in this role, you will need to have a high degree of both written and verbal communication skills and a desire ...

those matters. Experience in both Waterfall and Agile delivery methodologies. Key Tasks and Responsibilities Service Delivery Management Lead the delivery of hardware and software SLA's Provide regular project status updates within the organisation (project team and other stakeholders) and to prime contractor/customer. Ensure that all project records ...

Lead, coach and develop a large team of nationwide Field Service Engineers, driving performance and accountability · Own day-to-day service operations, ensuring SLA delivery, efficiency and high customer satisfaction · Manage technical escalations, resolving complex issues quickly and professionally · Oversee installation projects nationwide, ensuring deadlines and installation targets are met. ...

performance and continual improvement initiatives. Managing 2nd and 3rd line support processes, escalations and incident resolution. Overseeing supplier and vendor relationships, driving accountability and SLA performance. Supporting change and release activities to ensure smooth transition into live service. Establishing robust governance, processes and service management practices. Working with technical ...

performance and continual improvement initiatives. Managing 2nd and 3rd line support processes, escalations and incident resolution. Overseeing supplier and vendor relationships, driving accountability and SLA performance. Supporting change and release activities to ensure smooth transition into live service. Establishing robust governance, processes and service management practices. Working with technical ...

onboarding, screening, compliance, or regulated industry environments. Experience working closely with Software Development, Product, or Technology teams. Strong understanding of service management principles, KPIs, SLA management, and operational performance monitoring. Excellent communication and stakeholder management skills, with the ability to build strong relationships across departments and with clients. Desirable Skills ...

Service Management, Freshservice, ServiceNow or similar) - workflows and reporting, not just ticketing A track record of improving a support function, such as escalation frameworks, SLA design or knowledge management resources Confident, clear communicator who's comfortable in difficult conversations with customers and senior stakeholders Available for occasional weekend support rota ...

revenue is achieved Ensure timely issuing and approval of invoices and record in the revenue tracker Conduct client-facing activities, including monthly service reviews, SLA reporting, and Business Reviews Support clients with new products and programs, coordinating with internal teams Keep all internal documentation current and well-organised Share responsibility ...

revenue is achieved Ensure timely issuing and approval of invoices and record in the revenue tracker Conduct client-facing activities, including monthly service reviews, SLA reporting, and Business Reviews Support clients with new products and programs, coordinating with internal teams Keep all internal documentation current and well-organised Share responsibility ...

campaign KPI's. • Monitor and embed best practice across the team. • Review real time service performance and assign personnel to ensure financial goals, SLA's and quality metrics are achieved. • Recommend and implement system and procedure developments and improvements. • This role will require attendance at our head office in Grantham ...

platform secure. Participate in a 24/7, on-call rotation for incident response escalation within response and on-site Service Level Agreements (SLA). Provide technical implementation support in customer environments, including guidance on implementation, and feasibility of cross-product integrations. Google is proud to be an equal opportunity ...

enrichment actions, and onboarding accelerators.Experience with ServiceNow scripting (Business Rules, Script Includes, server-side scripts).Understanding of core ITSM processes (Incident, Problem, Change, Request, SLA).Experience in troubleshooting flow executions, integration failures, trigger logic, and data mapping issues.Experience as an L3 OSS Support Engineer or OSS Operations & Service Assurance Lead ...