126 to 150 of 307 SLA Jobs in the UK

of Service Delivery, the role leads the Service Desk Team, drives continual improvement, and collaborates across Managed Services including Field Engineers, PMO, Service Managers, and Third Parties. Responsibilities include SLA/OLA/KPI delivery, incident/request resolution, risk/issue management, supplier reviews, cost control, customer proposals, resource modelling, business continuity, major incident/change management, compliance, reporting More ❯

that could be beneficial to them. Processing customer/client information in accordance with processes and procedures Ensuring all calls, emails, tickets, chats & tasks are completed within the specified SLA s. Proactively establishing and maintaining a strong professional working team relationship Key Skills and Experience Contact centre/Customer Service experience. Experience within Telecoms industry (is desirable but not essential More ❯

that could be beneficial to them. Processing customer/client information in accordance with processes and procedures Ensuring all calls, emails, tickets, chats & tasks are completed within the specified SLA’s. Proactively establishing and maintaining a strong professional working team relationship Key Skills and Experience Contact centre/Customer Service experience. Experience within Telecoms industry (is desirable but not essential More ❯

faults. Liaising with vendors, suppliers and partners to resolve technical faults. Keeping clients well informed on progress of support tickets, by phone and email Reaching resolution of incidents within SLA and to the quality standards demanded by FluidOne s policies. Providing occasional remote hands assistance to customers or our Network Operations team at customer site or at FluidOne datacentres Ensuring More ❯

faults. Liaising with vendors, suppliers and partners to resolve technical faults. Keeping clients well informed on progress of support tickets, by phone and email Reaching resolution of incidents within SLA and to the quality standards demanded by FluidOne’s policies. Providing occasional remote hands assistance to customers or our Network Operations team at customer site or at FluidOne datacentres Ensuring More ❯

you apply your advanced security operations expertise to lead a team of SOC Analysts while performing advanced investigations and, when required, first-line triage to maintain queue health and SLA compliance. You are responsible for high-quality service delivery through detailed analysis, evidence-led response actions, and operational leadership. In addition to handling escalated alerts, you provide line management, oversee More ❯

a wide client base. In this role, you’ll provide 2nd line technical support across servers, networks, PCs, and applications, resolving incidents both remotely and on-site while ensuring SLA targets are met. You’ll work closely with 1st line, 3rd line, and field engineers, offering technical guidance, maintaining documentation, and supporting project delivery. Alongside troubleshooting and escalations, you’ll More ❯

ITSM accordingly updating SAP Raising RMA's whilst being aware of any financial implications regarding timeframes etc. Despatching all vendors warranty parts back to them Managing all queries within SLA (error handling) Using Excel to maintain the reporting for all vendors Maintaining the accuracy on serial number and asset tracking Making sure all Performance Targets are met Goods In Operative More ❯

PCI-DSS, GDPR, PSD2). • Familiarity with fintech standards and third-party integrations (e.g. Decision Engines, ID&V, Swift, ISO 20022). Success Metrics • System Trustworthiness: Uptime, performance, technical SLA adherence. • Compliance Alignment: Passing audits, traceability of changes, secure defaults. • Delivery Efficiency: Timely delivery of roadmap items with minimal rollback or hotfixes. • Security Posture: Number of vulnerabilities found internally vs More ❯

in the ways of working as part of a simplification programme, including moving customers onto one unified platform, aligning processes across multiple teams, consolidating multiple brands and standardising services & SLA’s. The Service Transformation Manager will oversee change management efforts, process redesign, stakeholder management, and data insights to effect informed decisions. This is a highly crucial role that will shape More ❯

in the ways of working as part of a simplification programme, including moving customers onto one unified platform, aligning processes across multiple teams, consolidating multiple brands and standardising services & SLA’s. The Service Transformation Manager will oversee change management efforts, process redesign, stakeholder management, and data insights to effect informed decisions. This is a highly crucial role that will shape More ❯

in the ways of working as part of a simplification programme, including moving customers onto one unified platform, aligning processes across multiple teams, consolidating multiple brands and standardising services & SLA’s. The Service Transformation Manager will oversee change management efforts, process redesign, stakeholder management, and data insights to effect informed decisions. This is a highly crucial role that will shape More ❯

Liaise with Abacus, DSB, Darwin, OAK and Esco to resolve and query set up and delivery issues Relationship management (all third parties and key stakeholders): Initiate and action quarterly SLA catch up meetings to chase up on any contractual obligations Maintain and develop relationship with Subscription bureaus: Abacus, DSB, Darwin, OAK and Esco Maintain and develop relationship with Heads of More ❯

to communicate effectively and ensure the profile of the service desk function is maintained to a high standard. The ability to interact with the business in line with agreed SLA's and providing reports and statistics to the business highlighting the performance of IT. Technical Skills: Microsoft technologies including Exchange, Network Infrastructure, Cisco UCM, Firewall technology Experience of supporting an More ❯

will be doing Undertake day to day operational work (including server/desktop/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure that the impact and disruption on the IT services are More ❯

will be doing Undertake day to day operational work (including server/desktop/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure that the impact and disruption on the IT services are More ❯

Maintaining data and records in systems. Helping to develop new systems and working practices. Help to drive and increase profitability. Placing Purchase Orders. Expediting Purchase Orders. Help to achieve SLA's. Forecasting and reporting on product trends and pricing analysis Attending supplier meetings, events and customer meetings where required. Adding value to the Sales Team and Customer base Managing and More ❯

license and any other IT controls as required Ensures that all documentation is archived properly and arranges its disposal at the end of the archive period Monitors compliance of SLA’s and deadlines About You Experience within an IT role within a Service Desk environment Strong communication skills and the ability to explain technical issues in rudimentary terms Vast experience More ❯

. Conduct ongoing risk monitoring and IT audits. Vendor and Outsourcing Management Manage Managed Service Providers and external IT partners. Optimise IT-related costs and procurement processes. Enforce strict SLA adherence and performance-driven vendor management. Business Alignment Integrate IT with the financial function (budgeting, management accounting, consolidation). Collaborate with Compliance, Risk, and Operations teams to align IT solutions More ❯

Enhance support operations by automating routine tasks like case assignment, escalations, and approval workflows for greater efficiency Develop and manage reports and dashboards to track service desk performance, ensure SLA compliance, and assess client satisfaction Oversee customer interactions across email, phone, chat, and other channels using a unified platform to ensure a seamless and consistent client experience Protect client data More ❯

training, 26-31 days holiday (+BH), local government pensionCoulsdon/Croydon, CR5 – some local travel required – own car preferred Keywords: IT Support, 1st Line, 2nd Line, Helpdesk, Service Desk, SLA, Apple Mac, iOS, AV, PC, Desktop, Software, Hardware, Education Are you passionate about technology and great with people? We’re working with a forward-thinking, education-focused organisation whose mission More ❯

days holiday (+BH), local government pension Coulsdon/Croydon, CR5 – some local travel required – own car preferred Keywords: IT Support, 1st Line, 2nd Line, Helpdesk, Service Desk, SLA, Apple Mac, iOS, AV, PC, Desktop, Software, Hardware, Education Are you passionate about technology and great with people? We’re working with a forward-thinking, education-focused organisation whose mission is to More ❯

in the field and improve and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of SuccessFactors is a benefit. What More ❯

immersed in all things IT! Supported by the Managing Director who has a track record of successful apprentices. Role Providing 1st line helpdesk support to customers in line with SLA’s Conducting password resets and setting server permissions Providing initial support for tech queries Troubleshooting technical issues Installing, testing and maintaining hardware such as laptops, firewalls, desktops, switches and networks More ❯

network problems identified using pro-active management tools. What youll bring Understanding of networkmanagementand use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex deliveryof multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment Must More ❯