126 to 150 of 257 SLA Jobs in the UK

many countries and working closely with the US Team. Can you support users on a 1st line basis with a strong customer service, follows SLA’s and know when to escalate tickets? Responsibilities: As an IT Service Desk Analyst, you will... First point of contact for all IT related issues ...

commercial performance. What You'll Own: Vendor Performance & Governance: Own the strategic relationship with Cognizant and other Tier 1 partners. Define and enforce robust SLA/KPI frameworks, drive accountability, and lead performance improvement. Commercial Oversight & Cost Optimisation: Bring visibility to a complex cost base. Identify inefficiencies, reduce leakage ...

commercial performance. What You'll Own: Vendor Performance & Governance: Own the strategic relationship with Cognizant and other Tier 1 partners. Define and enforce robust SLA/KPI frameworks, drive accountability, and lead performance improvement. Commercial Oversight & Cost Optimisation: Bring visibility to a complex cost base. Identify inefficiencies, reduce leakage ...

shifts between 8.00am and 6pm. The role involves. Handling customer queries both telephone and email in a timely and accurate manner to meet contractual SLA’s. Managing a team of multiple engineers and regular partners to conduct reactive service calls and preventative maintenance visits in an efficient manner. Categorise ...

meet SLAs Deliver excellent customer service via phone and email to retailers and non-household customers Liaise with stakeholders to resolve issues and ensure SLA compliance Coordinate technician site visits for meter repairs, replacements, installations, testing, and related activities Update records for new water and sewerage connections (domestic ...

very large-scale transformation programme with an instantly recognisable household name. The Service Operations Manager will be managing the companies service desk suppliers, ensuring SLA's are met and dealing with escalations. In addition to the above, you will need to have good knowledge of service desk and working ...

point of contact for customers Supporting the service desk team and ensuring high service standards Managing queries, tickets, and escalations within SLA targets Building strong client relationships and delivering excellent service Assisting with reporting and continuous improvement of processes What We’re Looking For A confident communicator with strong customer ...

point of contact for customers Supporting the service desk team and ensuring high service standards Managing queries, tickets, and escalations within SLA targets Building strong client relationships and delivering excellent service Assisting with reporting and continuous improvement of processes What We’re Looking For A confident communicator with strong customer ...

Responsibilities: - Manage Incidents and Requests in line with Process and ITIL best practices. - Ensure Incidents and Requests are responded to within the customers Service Level Agreement - Provide an effective, professional response to Incidents and Requests. - Ensuring a seamless level of customer service and support is offered throughout the customers' support ...

role will involve contract scrutiny, customer contact and ordering services as specified from the relevant suppliers via CRM system within agreed SLA’s. The role will also involve the management and coordination of order workloads, progress reports and service updates for both the business and customers, whilst ensuring the customer ...

Customer on site visit for crisis mgmt. and complex issues resolution · Manage KPIs including NPS (Net Promotor Score), Ticket Turnaround and Backlog Management · Manage SLA Performance (Incident Management) · Identify improvement areas and then create/review/update operational processes · Working with 3rd Party Suppliers in the delivery of Solutions ...

with customer demand, analysing run rates and pipelines to ring-fence or order stock in advance. Respond to inbound queries within a 4-hour SLA, delivering exceptional service across email, tickets, and other channels. Maintain high accuracy in documentation, record keeping, invoicing, and month-end processes. Support procurement and internal ...

high-impact issues through to full resolution, provide structured root cause analysis and corrective action reports, and maintain clear escalation pathways. You make sure SLA response and resolution targets are met. A typical week depends on where your projects and support contracts sit in the cycle. During development phases ...

problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s. Key Responsibilities: o Plan and execute in depth technical activity. o Influencing the direction of activities/plans and providing technical insight and guidance ...

within budget. Budget & Vendor Management Manage annual IT budgets and ensure resources are used cost-effectively. Build and maintain strong vendor relationships, ensuring SLA compliance. Technology & Innovation Stay up to date with technology trends and best practices. Recommend and implement innovations to improve IT operations. ...

varying security levels. 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

service deliveries Build and maintain relationships with key customer and software partners to support our message of excellence Overseeing Managed Service requests and maintaining SLA's Management of Professional Services bookings with clients Assisting in the creation of Statement of Work and Job sheets for Professional Services engagements Providing first ...

solutions that enable business change at scale. • Excellent stakeholder management skills, with the ability to influence senior executives. • Strong commercial awareness, including contract and SLA negotiation. • Exceptional written, verbal, and presentation skills. • Business acumen and understanding of how technology creates value. • Experience applying business change management to reduce risk ...

urgency, skillset, and location as required. Uphold company reputation and fulfill moral/legal responsibilities. Obtain permits for all reactive and planned works. Escalate SLA issues quickly and update mitigation actions in internal/client systems. Monitor and report API functionality on client third-party systems. Understand client third-party ...

Billing team, driving performance to meet productivity & quality targets through workflow management/continuous coaching. Oversee day-to-day operation including allocation of workload, SLA adherence, and prioritisation of invoicing tasks across global regions (UK, EUROPE, APAC and USA) Monitor team productivity/output through daily dashboards, performance metrics Ensuring ...

support on-call and incident response teams. Provide operational support for incidents, conduct root cause analysis, and implement proactive mitigation strategies to meet SLA and SLO targets. Key Skills: Deep expertise with VMware Cloud Foundation (VCF), vSphere/ESXi, vCenter, NSX-T, and vSAN technologies. Proven experience with SDDC lifecycle ...

Athoris Product and associated services. Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLA's. Support a wide customer base in both French and English language (largest market is currently France). Manage and resolve customer inquiries and incidents through ...

completion within agreed timelines. Key Objectives Assess and validate vulnerability findings across the VMware estate. Remediate critical and high-risk vulnerabilities within defined SLA windows. Reduce overall risk exposure through patching, upgrades, configuration hardening, and compensating controls. Provide clear reporting on remediation status, risk acceptance, and outstanding actions. Review ...

completion within agreed timelines. Key Objectives Assess and validate vulnerability findings across the VMware estate. Remediate critical and high-risk vulnerabilities within defined SLA windows. Reduce overall risk exposure through patching, upgrades, configuration hardening, and compensating controls. Provide clear reporting on remediation status, risk acceptance, and outstanding actions. Review ...

Drive scalable strategies for lead acquisition, qualification, and nurturing at various stages, ensuring smooth collaboration across stakeholders. - Provide structured reporting on lead flow and SLA adherence, enabling refinement of lead management tactics. - Collaborate with stakeholders to maintain accuracy, optimise efficiencies, and identify roadmaps for improvement in lead flow and management. ...