126 to 150 of 687 SLA Jobs in the UK

the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, Antivirus software etcSome experience using a Ticketing system/working to SLA's will be advantageousGreat communication skills (in person and via telephone) - excellent written and spoken English is essentialPersonable, with the ability to build rapport with More ❯

resolution. Initiating process changes designed to improve efficiency. Partner with peers and stakeholders to improve tools, processes and customer support. Responsibility for achieving agreed SLA/OLA/KPI objectives. Manage the initial response and platform issues, triaging for Alerts, Incidents and Service Requests received. On call customer operations by More ❯

the UK, India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause More ❯

local tech issues. DESK SIDE AND TECHNOLOGY SUPPORT ANALYST ESSENTIAL SKILLS: 4+ years in corporate IT service management Strong incident and request handling to SLA standards Proven troubleshooting across desktop, telephony & conferencing Confident managing deployments and equipment rooms Solid experience with ServiceNow, hardware asset tracking, and reporting Driving license (travel More ❯

operations meetings with clients, ensuring that workload execution aligns with contractual agreements and service expectations. Oversee ServiceNow developers and technical teams, ensuring adherence to SLA requirements and timely completion of tasks. Service Management & Administration: Prepare and present monthly service reports, conducting virtual review meetings with clients to discuss performance metrics More ❯

operations meetings with clients, ensuring that workload execution aligns with contractual agreements and service expectations. Oversee ServiceNow developers and technical teams, ensuring adherence to SLA requirements and timely completion of tasks. Service Management & Administration: Prepare and present monthly service reports, conducting virtual review meetings with clients to discuss performance metrics More ❯

Experience managing endpoint fleets (e.g., laptops, desktops) and implementing MDM solutions. Proven ability to develop and lead IT support models, including service desks and SLA frameworks. Experience designing and implementing collaboration platforms (e.g., Microsoft SharePoint, intranet portals) to improve internal communication and knowledge management. Excellent communication, problem-solving, and project More ❯

Experience managing endpoint fleets (e.g., laptops, desktops) and implementing MDM solutions. Proven ability to develop and lead IT support models, including service desks and SLA frameworks. Experience designing and implementing collaboration platforms (e.g., Microsoft SharePoint, intranet portals) to improve internal communication and knowledge management. Excellent communication, problem-solving, and project More ❯

in Workday, ensuring an understanding of engineers’ skill sets to appropriately manage requests. Create monthly presentations for the SDM using ServiceNow data to highlight SLA metrics, address issues, manage action plans, and recommend service improvements. Check and approve decommission tasks within ServiceNow and document them for the team. Support the More ❯

Git version control. Familiar with Elastic Stack (Elasticsearch, Logstash, Kibana) for monitoring and analysis. Proven experience managing support tickets (JIRA Service Desk) and ensuring SLA adherence. Skills and Attributes: Excellent communication and stakeholder management skills, with a client-first approach. Proven problem-solving capability Time management skills and the ability More ❯

in Workday, ensuring an understanding of engineers’ skill sets to appropriately manage requests. Create monthly presentations for the SDM using ServiceNow data to highlight SLA metrics, address issues, manage action plans, and recommend service improvements. Check and approve decommission tasks within ServiceNow and document them for the team. Support the More ❯

third party sub-contractors. We include a strong focus on delivering 'value-add' to our clients - 'just' delivering the contracted service and meeting the SLA's is not sufficient in todays' market. Understanding the clients' business and challenges and bringing solutions to them to improve their P&L is the More ❯

users, with the Technical Support Team providing support during office hours. Key Responsibilities: Monitor and respond to technical support requests and system alerts, ensuring SLA and KPI adherence. Provide Azure infrastructure support, including incident response, management, and maintenance. Deliver remote application support for cloud-hosted and on-premise systems. Support More ❯

Git version control. Familiar with Elastic Stack (Elasticsearch, Logstash, Kibana) for monitoring and analysis. Proven experience managing support tickets (JIRA Service Desk) and ensuring SLA adherence. Skills and Attributes: Excellent communication and stakeholder management skills, with a client-first approach. Proven problem-solving capability Time management skills and the ability More ❯

ensure solutions are fit for purpose and adhere to the IT Infrastructure roadmaps and architectural strategy Managing Incidents and Requests in line with agreed SLA's/OLA's Providing a first point of escalation for the team in respect of service/delivery issues Proactive incident, problem, change and More ❯

Git version control. - Familiar with Elastic Stack (Elasticsearch, Logstash, Kibana) for monitoring and analysis. - Proven experience managing support tickets (JIRA Service Desk) and ensuring SLA adherence. Skills and Attributes: - Excellent communication and stakeholder management skills, with a client-first approach. - Proven problem-solving capability - Time management skills and the ability More ❯

Follow up with customers to ensure their technical issues are resolved. Analyze and report product defects to the IQGeo Product Development Team. Monitor IQGeo SLA's and ensure processes are in place to meet them. Develop and implement new processes and procedures to improve the efficiency and effectiveness of the More ❯

consumables required for computer equipment in the hotel. Overseeing the Helpdesk operations, ensuring timely responses and resolutions to IT service requests in line with SLA standards. Assisting in the preparation of any ad-hoc analysis, reports or services as requested by Corporate Office or the Senior Hotel Management. Supporting the More ❯

defect trends to fix problems at the root - Provide detailed data and communication in tickets, documenting your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and More ❯

defect trends to fix problems at the root - Provide detailed data and communication in tickets, documenting your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and More ❯

Maintain accurate asset records and contribute to preventative maintenance activities. Provide onsite support across multiple locations when required. Uphold health and safety compliance and SLA performance standards. Technical Skills & Competencies: Strong knowledge of Windows 10/11, MacOS, and Microsoft Office applications. Experience with hardware repair, PC builds, and peripheral More ❯

Maintain accurate asset records and contribute to preventative maintenance activities. Provide onsite support across multiple locations when required. Uphold health and safety compliance and SLA performance standards. Technical Skills & Competencies: Strong knowledge of Windows 10/11, MacOS, and Microsoft Office applications. Experience with hardware repair, PC builds, and peripheral More ❯

manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs More ❯

manner, with emphasis on design and implementation concepts. Provide monthly reporting dashboard, on network security, IoT consumption, endpoint and server security, application security, including SLA and key KPI counters to the director of IT and associated stakeholders. Develop and maintain a comprehensive understanding of IT transformation related projects and programs More ❯

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a site support engineer, you will become an integral part of our customer More ❯