201 to 225 of 360 SLA Jobs in the UK

peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development ...

certify PCs, networks, Servers, and approved applications Troubleshoot and escalate issues where necessary, ensuring timely resolution Complete all required documentation and administrative tasks Meet SLA requirements and maintain high service standards Maintain professionalism in customer-facing environments Experience & Skills Required 1-2 years' experience in desktop support, field engineering ...

operations while driving continuous improvement through Zendesk reporting and analytics. Key responsibilities include: Leading and overseeing the Customer Service team to ensure KPI and SLA targets are consistently achieved Monitoring and analysing performance using Zendesk reporting tools (response times, resolution times, CSAT, etc.) Managing and optimising Zendesk workflows and automations ...

Customer is maintained within agreed risk, control and cost parameters and frameworks Define and agree service levels for Aviva Health applications and infrastructure (SLA, KPI) Matrix management of resources within and external to the Health CIO function, including Aviva business stakeholders and SMEs, external SI partners, external SaaS solution suppliers ...

Customer is maintained within agreed risk, control and cost parameters and frameworks Define and agree service levels for Aviva Health applications and infrastructure (SLA, KPI) Matrix management of resources within and external to the Health CIO function, including Aviva business stakeholders and SMEs, external SI partners, external SaaS solution suppliers ...

stakeholders to gather, analyze, and evaluate business requirements for SuccessFactors implementation and integration Oversee incident, change, and service request management, ensuring resolution within agreed SLA timelines and adherence to ITIL methodology Coordinate with vendors and technical teams for system upgrades, troubleshooting, performance optimization, and ensuring platform availability Maintain ...

LinkedIn, referrals, and networking. Contribute to the content marketing plan through our website, social media, and partner channels. Attend tradeshows and exhibitions, ensuring SLA-based follow-up of leads for revenue conversion. Key Requirements Customer centric, commercial and results driven mindset. Familiarity with health tech solutions or software-related offerings ...

data integration solutions (batch and/or near real-time) Building, operating, and continuously improving data pipelines (ingestion, transformation, curation) Implementing monitoring, alerting, and SLA-driven reliability practices Collaborating with product teams and client stakeholders to refine requirements and align solutions to non-functional requirements (cost, performance, security) Supporting incident ...

LinkedIn, referrals, and networking. Contribute to the content marketing plan through our website, social media, and partner channels. Attend tradeshows and exhibitions, ensuring SLA-based follow-up of leads for revenue conversion. Key Requirements Customer centric, commercial and results driven mindset. Familiarity with health tech solutions or software-related offerings ...

accurate information and guidance based on customer needs - Logging and updating case details clearly and accurately - Following processes and compliance requirements - Working to achievable SLA and KPI targets - Identifying recurring issues and suggesting improvements - Supporting the wider team to keep things running smoothly Its a fast-paced role where communication ...

Servers and client approved applications. * Provides follow-up on problems or escalations. * Maintains a high degree of professionalism in actions, demeanour and dress. * Meets SLA requirements and ensures client satisfaction in all interactions. Key Qualifications: High School Diploma or GED required May require technical certification or Associate Degree Generally ...

deliver campaigns, webinars, PR, and other promotional activities Ensure competitive pricing and maximize profitability Work closely with operations to ensure smooth purchase, delivery, and SLA compliance Build recurring channel business for both the product line and the company Define, monitor, and manage KPIs to achieve objectives and key results (OKRs ...

Architecture. Identify opportunities leveraging AI, Automation & Analytics. Ensure scalability for future growth. Service & Operational Excellence: Oversea Incident Management & root cause resolution. Ensure vendor performance & SLA delivery. Maintain IT System stability & performance. Experience Required: IT Business Partner - IT/Business Systems partnering/leadership within FMCG, Retail or Consumer sectors. Retail ...

Americas time zones; serve as single point of contact (POC) with third-party vendors and system integrators; establish governance for vendor deliverables and SLA enforcement Complex Dependency Resolution: Identify cross-program dependencies; develop mitigation strategies for high-risk dependency chains; escalate blockers that span multiple teams; drive technical working sessions ...

peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development ...

devices, and more. Advising on desktop standards and improving technical services. Managing AV inventory and procurement processes. Ensuring timely resolution of support requests within SLA targets. About You We’re looking for someone who’s not just technically skilled but also a great communicator and team player. You’ll bring ...

posture, and technical standards are audit-ready. Own SAP run operations across internal teams and external service providers. Establish proactive monitoring, incident runbooks, and SLA governance. Lead major incident response, root cause analysis, and corrective actions. I Am Keen To Speak To Candidates With The Following Experience A Bachelor ...

Architecture. Identify opportunities leveraging AI, Automation & Analytics. Ensure scalability for future growth. Service & Operational Excellence: Oversea Incident Management & root cause resolution. Ensure vendor performance & SLA delivery. Maintain IT System stability & performance. Experience Required: IT Business Partner - IT/Business Systems partnering/leadership within FMCG, Retail or Consumer sectors. Retail ...

support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure ...

forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues. Documentation: Maintain accurate onboarding records ...

design and execute changes across product roadmap. Bring structure and pace to fast-moving, ambiguous problems Own program delivery and ensure KPI's and SLA's to deliver impact. Experience & Skills Experience in management consulting (ideally McKinsey, BCG, Bain, Quantum Black, or BCG X) or experience in the aviation industry ...

design and execute changes across product roadmap. Bring structure and pace to fast-moving, ambiguous problems Own program delivery and ensure KPI's and SLA's to deliver impact. Experience & Skills Experience in management consulting (ideally McKinsey, BCG, Bain, Quantum Black, or BCG X) or experience in the aviation industry ...

major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk and NOC processes, ensuring SLA compliance, coordinating with vendors like Oracle, and analysing KPIs to enable data-driven decisions and organisational success. Key Responsibilities: Champion ITIL best practices for service … Oversee and enhance customer experience by proactively addressing client needs Design and optimise workflows using industry standards and stakeholder input for operational excellence Ensure SLA compliance, lead governance, and implement corrective actions as needed Coordinate NOC processes including escalation, event monitoring, and incident response to maintain service stability Support Vendor ...

contracts ensuring services are scalable, compliant and aligned to organisational governance frameworks. Key Responsibilities: Accountable for Service Desk, Desktop and Mobile Support functions ensuring SLA adherence and high service quality Own Incident, Request, Change and Escalation processes Drive service improvement through trend analysis and post-incident reviews Lead the Change … such as Halo, ServiceNow, Remedy or Jira Service Management Experience integrating service requirements into supplier contracts Proven experience managing suppliers and stakeholders within complex SLA frameworks Deep understanding of Service Management within public cloud and hybrid hosting environments Familiarity with ISO 20000 and ISO 27001 standards Understanding of SIAM principles ...

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...