201 to 225 of 521 SLA Jobs in the UK

post-incident investigations and reporting Supporting and driving improvements to vulnerability management workflows Overseeing IDS/IPS updates, firewall security, and policy alignment Running regular service reviews and ensuring SLA/KPI performance Collaborating with senior delivery leadership on best practice and optimisation What we're looking for: 10+ years of experience in a SOC or technical security operations environment More ❯

to be 5 days) We are looking for an Operations Customer Service Administrator to provide customer service and coordination to all our AV Service Contracts and Projects, to follow SLA and maintain high levels of support and organisation. The Company We are a leading UK-based AV and UC integrator headquartered in Reading, Berkshire. Since 1999, we have delivered thousands More ❯

be 5 days) Our client is looking for an Operations Customer Service Administrator to provide customer service and coordination to all their AV Service Contracts and Projects, to follow SLA and maintain high levels of support and organisation. The Company Our client is a leading UK-based AV and UC integrator headquartered in Reading, Berkshire. Since 1999, they have delivered More ❯

needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates, SLA adherence, and clear documentation. Escalate complex issues with adequate context to 3rd line or Field teams. Promote ITIL best practices and contribute to continuous service improvement. What You'll Need More ❯

combines team management, operational planning, and commercial awareness, with a focus on: ✅ Managing day-to-day scanning operations (document prep, scanning, quality control, and data input) ✅ Delivering against KPI & SLA targets to maintain exceptional client service ✅ Driving operational efficiency and profitability through cost control & resource planning ✅ Supporting the growth of scanning services, including AI-driven efficiencies and innovative client solutions More ❯

cause analysis and resolution. * Own IT Disaster Recovery coordination, readiness, and documentation. * Champion ITIL-based practices (incident, change, configuration) to improve service reliability. * Manage outsourced infrastructure partners to ensure SLA adherence and service improvements. * Ensure platforms comply with security, audit, and operational standards. * Collaborate with cybersecurity teams to embed security best practices. * Optimise Capex/Opex budgets through strategic planning More ❯

cause analysis and resolution.* Own IT Disaster Recovery coordination, readiness, and documentation.* Champion ITIL-based practices (incident, change, configuration) to improve service reliability.* Manage outsourced infrastructure partners to ensure SLA adherence and service improvements.* Ensure platforms comply with security, audit, and operational standards.* Collaborate with cybersecurity teams to embed security best practices.* Optimise Capex/Opex budgets through strategic planning More ❯

customer base via our mobile building fabric teams and sub-contractor partners. You will be responsible for: The fulfilment of customer works orders to achieve the defined customer requirements (SLA's) and our own internal key performance indicators. A key element of the role is to ensure all associated materials, equipment, site access (Customer approval) and labour is ordered/ More ❯

experience, the company's consultative approach has redefined industry standards, ensuring businesses receive proactive, tailored security solutions. With a dedicated support team known for exceptional issue resolution and strict SLA adherence, organizations can trust in a security partner that prioritizes protection and continuous innovation. If you would like to learn more about this opportunity, feel free to reach out and More ❯

will build on this to develop an in-depth knowledge of euNetworks products and services. Extensive experience in a customer facing service delivery role, working to scheduled timelines and SLA's. Excellent multitasking abilities are essential in this role as customer service representatives often need to work on multiple tasks simultaneously, such as handling phone calls while responding to live More ❯

goals. Manage UAT, SIT, DR, and NFT activities , ensuring quality and compliance across all test phases. Coordinate with third-party vendors and offshore delivery teams, ensuring consistency, quality, and SLA adherence. Create and maintain KPI dashboards and executive-level reports , providing visibility into testing progress, quality metrics, and risk. Conduct incident analysis and root cause investigations , implementing preventative measures for More ❯

support for Pegasus Opera software. Install, configure, update, and optimise client systems. Deliver training (remote/on-site) and produce clear user documentation. Log and resolve support calls within SLA targets. Manage knowledge base, test products, and liaise with clients and partners. Assist with data conversions and develop reports. What you’ll bring: Strong knowledge of accounting principles. Excellent troubleshooting More ❯

2nd Line Apple Mac Support specialist to join their team based in London. Your duties and responsibilities will be: Efficiently manage and prioritise support tickets, ensuring resolutions align with SLA targets, troubleshooting and resolving Apple Mac issues. Adhere strictly to service processes Maintain accurate, comprehensive ticket records and consistently update clients Emphasise quality and first-time resolution, avoiding temporary fixes More ❯

faults using ServiceNow. Carry out hardware upgrades, re-cabling, and pre-deployment tasks. Provide on-site support for out-of-hours migrations and switchovers. Coordinate daily workload and meet SLA timelines based on ticketing and geography. Data Centre Support: Maintain site access and remote hands support for colocation and internal clients. Ensure compliance with ISO standards and ITIL practices. Keep More ❯

faults using ServiceNow. Carry out hardware upgrades, re-cabling, and pre-deployment tasks. Provide on-site support for out-of-hours migrations and switchovers. Coordinate daily workload and meet SLA timelines based on ticketing and geography. Data Centre Support: Maintain site access and remote hands support for colocation and internal clients. Ensure compliance with ISO standards and ITIL practices. Keep More ❯

within company guidelines. Communicate with Call Administration and the Branch throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate More ❯

etc. Writing and debugging Python code One or more IaC toolset proficiency e.g. Pulumi or Terraform. Designed and built infrastructure using Azure which takes into consideration: observability, alerting, uptime SLA's and SLO's and Azure DevOps pipelines. Be able to collaborate well with both engineering teams and colleagues in customer-facing teams. Be an excellent communicator both in written More ❯

SharePoint integration. Strong foundational knowledge, including Exchange, Intune, and Azure AD. Experience in customization, CRM SDK, customer portals, and security configurations. Hands-on expertise in case management solutions and SLA configurations. Proven experience integrating Dynamics 365 with other ERP systems and third-party tools. Strong problem-solving abilities, security awareness, and compliance knowledge. 5+ years of commercial experience in Dynamics More ❯

Product Lead - Salesforce and offers excellent development opportunities with a clear path to Product Lead position in the future. Key Responsibilities: Manage and support various IT platforms while ensuring SLA compliance Lead and motivate cross-functional teams during development projects Provide technical support and resolve customer queries Facilitate collaboration and communication among team members Host workshops and maintain documentation Support More ❯

s Pulse, Portfolio, and Pipe product lines. Conduct root cause analysis and escalate bugs, enhancements, and outages to the appropriate internal teams. Monitor and drive regional support KPIs (e.g., SLA adherence, CSAT, article attachment rate). Maintain and improve knowledge base articles and internal documentation to support efficient case resolution. Contribute to the development and delivery of support training materials More ❯

enquiries. Accurately input and process orders in the CRM, billing, and management systems. Generate and manage maintenance agreements and contract variations. Respond to and process orders and queries within SLA timeframes. Maintain and update customer data, contracts, and system information. Identify and resolve or escalate order data discrepancies. Create and manage reporting in Excel (portfolios, stats, etc.). Maintain sales More ❯

Glue, Halo PSA) to log support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies and encryption Gain exposure to and support the rollout More ❯

contracts are signed, executed, and implemented effectively Managing contract renewals, terminations, and modifications, keeping contracts current and compliant with legal and regulatory requirements Reviewing and issuing NDA's and SLA's Monitoring contract performance, identifying potential risks, and recommending corrective actions To use appropriate tooling to analyse/access/extract pertinent information from contracts Building and maintaining strong relationships More ❯

working from our studios. However, we understand that flexibility matters, so we're open to discussing hybrid or remote options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. Responsibilities : Effectively deploy, manage More ❯

interpersonal skills with the ability to effectively interface with a wide variety of people and roles from junior engineers to senior leaders PREFERRED QUALIFICATIONS • Strong understanding of support processes SLA, handling tickets, monitoring, processes and metrics. • Hands on experience in Cloud technology is plus. • Hands on experience distributed applications/enterprise applications is plus. • Experience in developing automated solutions About More ❯