201 to 225 of 258 SLA Jobs in the UK

link between our Level 1 Analysts, Break Fix Engineers, internal support teams and third‐party suppliers. You will oversee day‐to‐day workflow, ensure SLA targets are met, manage ticket progression, and support both internal teams and subcontractors in delivering a high‐quality, ITIL‐aligned support service. While … Responsibilities Oversee daily operations across Level 1 and Break Fix teams, supporting the Service Desk Team Leader. Take ownership of ticket queues, ensuring SLA adherence and timely progression. Coordinate third‐party subcontractors, ensuring work quality and on‐time delivery. Manage workflow and ticket distribution to maintain steady service flow. Provide ...

Field Service Technician look like? Attending client sites to provide retail systems installation, fault diagnosis and rectification services Meeting client needs in accordance with SLA's in a timely and professional manner Accurate and timely completion and submission of worksheets, timesheets and expenses Complying with company health and safety standards ...

desirable • Proven ability to manage and influence suppliers across multiple services, ideally within IT, digital, or other complex service environments • Strong contract and SLA management skills, with the ability to oversee supplier performance, renewals, and lifecycle governance • Excellent communicator and collaborator, able to engage with senior internal and external stakeholders ...

systems, Generators, and Switchgear). Incident Response: Act as a first responder to site alarms and system failures, ensuring rapid resolution to maintain site SLA requirements. Shift Excellence: Work a Continental Shift Pattern (rotating days and nights), providing 24/7 coverage and site safety. Compliance: Maintain rigorous site logs ...

cross-selling Coach and develop Account Managers and Executives to deliver high-quality client communications Oversee support workflows, ensuring efficient triage, escalation handling, and SLA performance Establish and track performance metrics to improve service quality and team output Lead adoption of operational tools (e.g. Freshdesk), ensuring effective implementation and usage ...

systems, Generators, and Switchgear). Incident Response: Act as a first responder to site alarms and system failures, ensuring rapid resolution to maintain site SLA requirements. Shift Excellence: Work a Continental Shift Pattern (rotating days and nights), providing 24/7 coverage and site safety. Compliance: Maintain rigorous site logs ...

systems, Generators, and Switchgear). Incident Response: Act as a first responder to site alarms and system failures, ensuring rapid resolution to maintain site SLA requirements. Shift Excellence: Work a Continental Shift Pattern (rotating days and nights), providing 24/7 coverage and site safety. Compliance: Maintain rigorous site logs ...

full sales cycle including prospecting, qualification, proposal development, pricing discussions, and contract negotiation. Collaborate with internal delivery and recruiting teams to ensure successful onboarding, SLA adherence, and client satisfaction. Maintain accurate pipeline, sales forecasting, and CRM documentation. Attend client meetings, networking events, and industry conferences to represent Net2Source and strengthen ...

with vendor risk management frameworks such as SIG questionnaires, NIST SP 800-161, and third-party risk scoring methodologies. Strong background in contractual and SLA analysis, particularly around security clauses, data protection, and breach management. Hands-on experience conducting due diligence, risk profiling, and control validation for third parties. Familiarity ...

pipelines, applications and integrations. Participate in incident response and root cause analysis for platform and application issues. Assist in applying non-functional requirements (SLA/SLOs, resilience, backup and recovery) defined by senior engineers. Client-Facing Engineering & Stakeholder Support Join technical discovery sessions to help translate business needs into Foundry ...

SQOs; collaborate with Marketing, vendors and alliances on campaigns; support events and timely follow-up. Lead Management & Qualification - Respond to inbound leads within SLA; run concise discovery to confirm need, timing, stakeholders and next step; qualify using industry standard methodologies, create opportunities in CRM, and agree mutual next steps. Nurture ...

emergency repairs and planned project work in the commercial sector. Work must be carried out to the highest of standards and within the agreed SLA time frames. Duties Include: *Plumbing *Electrical *Flooring *Roof repairs *Carpentry *Plastering *Painting *Tiling *Drainage A company van will be provided for you to carry ...

directly with the Head of Tech Support to stand up scalable global support operations Design and implement : Shift patterns, rostering and on‐call rotations SLA definition and tracking Coverage models (moving from 16x5 toward 24x7) Help integrate AI‐assisted tooling into support workflows where appropriate Build and tweak reporting dashboards ...

role, you will report into the Head of Department, overseeing the flow of equipment both inbound and outbound, managing a small team to agreed SLA's, equipment logistics, report damages, supervise the build/derigging of equipment and departmental distribution and making sure the area has sufficient space and manpower. ...

Join a leading independent technology and services provider as a Technician 2. Job Overview: Location: Bristol Contract: 01-May-26 - 31-Dec-26 Pay Rates: Umbrella Rate: £19.34/hour (via a Hays approved umbrella ...

excellent opportunity for someone with 1-3 years' experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues. As Service Desk Engineer, you will act as a primary point of contact for IT incidents and service … phone, email and ticketing systems Diagnose and resolve common technical issues, escalating more complex problems where required Manage and prioritise ticket queues within an SLA-driven service environment Maintain accurate records of incidents, resolutions and support activity within the service desk system Communicate clearly with users throughout the lifecycle ...

incidents from Client ticket system to Partners ticket system and vice versa Coordinate end to end with various parties for printer incident closure within SLA Printer Calls log analysis Printer availability report preparation and analysis Liaising with third Party suppliers and managing printer issues for resolution Day-to-day Management … unresolved calls to various application and infrastructure support teams Participate in enterprise application release/maintenance activities on request Closely monitor and meet ticket SLA targets Effective time/task management, as well as the ability to be flexible and creative on any given task Operating within ...

prevent recurrence. The role also includes leading a team of internal staff and external service providers, fostering a high-performance and collaborative environment. Governance & SLA Management Own and oversee partner adherence to incident and problem management SLAs, acting as the client authority on Root Cause Analysis (RCA) quality and ensuring … accurate root cause identification, and implementation of sustainable solutions to prevent recurrence. Vendor & Partner Performance Management Drive vendor accountability through regular service reviews, evaluating SLA performance, RCA quality, and continuous improvement opportunities to enhance overall service delivery. Continuous Improvement & Service Optimization Identify trends, risks, and improvement opportunities, leading initiatives that ...

through to deployment and support. You’ll collaborate with internal teams, clients, and vendors to provide technical guidance , troubleshoot complex issues, and ensure that SLA and customer satisfaction targets are consistently met. What You’ll Do Deliver Microsoft 365 and Azure projects for contracted and non-contracted clients. Implement … technical guidance to the sales and solutions teams. Manage and troubleshoot issues across Azure, Microsoft 365, Active Directory, servers, and networks . Ensure SLA compliance and maintain exceptional customer satisfaction. Keep up to date with Azure, 365, and related cloud technologies , contributing to process improvements. What We’re Looking ...

services on need basis within the designated work locations Responsible in resolving the tickets assigned to their resolver group within the agreed SLA (Service Level Agreement) Coordinating with Vendor for hardware issues ...

managing client change control requests, and approving consultant timesheets. Identifies opportunities for upselling, promoting renewals and maximizing customer lifetime value. Tracks service level agreement (SLA) performance and overall customer satisfaction to include reviewing metrics for opportunities to improve client experience. Facilitates onboarding of new clients including kick-off meetings, knowledge ...

will take full ownership of service delivery across: Service Desk Provisioning Service Assurance Leading a team of 12-15, you will ensure consistent SLA performance, drive operational improvements, and maintain high standards across all client interactions. Key Responsibilities Service Delivery Leadership Own end-to-end service performance across all operational … adherence to processes, governance frameworks and compliance requirements Report on KPIs and operational performance to the Senior Leadership Team What Success Looks Like Consistent SLA achievement across all service functions Improved client satisfaction, retention and confidence Reduced escalation volume through stronger team ownership A more accountable, high-performing service delivery ...

will take full ownership of service delivery across: Service Desk Provisioning Service Assurance Leading a team of 12–15, you will ensure consistent SLA performance, drive operational improvements, and maintain high standards across all client interactions. Key Responsibilities Service Delivery Leadership Own end-to-end service performance across all operational … adherence to processes, governance frameworks and compliance requirements Report on KPIs and operational performance to the Senior Leadership Team What Success Looks Like Consistent SLA achievement across all service functions Improved client satisfaction, retention and confidence Reduced escalation volume through stronger team ownership A more accountable, high-performing service delivery ...

problem management processes, ensuring alignment with the organisation's objectives and fostering a high-performance environment. Day-to-day of the role: Governance & SLA Management: Lead the oversight of partner adherence to incident and problem management SLAs, acting as the client-side authority on Root Cause Analysis (RCA) and corrective … accordance with best practices, facilitating effective resolution processes and minimising service outages. Vendor Performance Management: Collaborate in regular service reviews with partners to assess SLA compliance, evaluate RCA outcomes, and identify opportunities for continuous improvement. Incident & Problem Resolution: Drive post-incident reviews, ensuring vendors deliver high-quality RCAs, identify root ...

Manager to own the operational excellence of a large-scale Azure data platform. This role is central to ensuring platform reliability, incident management, SLA oversight, cost efficiency, and deployment governance. You will lead the response to operational issues, drive process improvements, and ensure the platform supports business-critical data operations … objectives and platform roadmap. Required Skills & Experience Proven experience managing operations for large-scale data platforms. Skilled in incident management, root cause analysis, and SLA enforcement. Hands-on experience with Azure Synapse, Databricks, ADF, and Power BI. Experience with CI/CD, automation, and reducing manual processes. Strong understanding ...