201 to 225 of 490 SLA Jobs in the UK

customer, integration, development, and external technical teams to validate configurations, resolve issues, and coordinate future software releases. Maintain and support server infrastructure to meet SLA requirements and coordinate hardware and software builds with onsite technicians. Create and manage customer address directories and provide ad hoc reports, tools, and utilities ...

with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA's Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide ...

enhancements, releases, and regulatory updates. Drive finance process improvement and standardisation initiatives. Manage and prioritise workloads across the AMS support function. Monitor and improve SLA and KPI performance, ensuring service excellence Stakeholder Engagement Serve as a trusted adviser to senior finance leaders, programme teams, and business stakeholders. Facilitate workshops ...

developer experience, platform product management or an equivalent cross-consumer role, ideally in regulated financial services. Demonstrated experience defining and running enterprise data contracts — SLA design, versioning, deprecation and change communication — with multiple consumer teams. Working knowledge of modern data-consumption patterns (REST/GraphQL APIs, event streams, Data Mesh ...

. Provide 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets. Typical incidents include: Functionality not working as expected. Missing or incorrect data within the application. Data not being correctly passed to third parties ...

pipelines (artifact versioning, approvals, promotion strategy, policy-as-code where applicable) Establish observability standards using VictoriaMetrics/Prometheus (metrics strategy, alerting, SLO/SLA monitoring, dashboards) Provide production leadership: incident response, RCA/postmortems, reliability improvements, capacity planning Mentor engineers, review designs/code, and raise overall engineering quality across ...

wealth and pensions market. Additional responsibilities will also include: Investigate, classify, and prioritise issues assigned and completed in accordance with client’s SLA Write review Detailed Requirements submitted by clients in production Manage the critical incident process in accordance with the Critical Incident Management procedures ensuring that the correct resources ...

outputs into production pipelines with resilience controls Drive AI tooling adoption across engineering: code generation, data profiling, documentation, and testing Implement structured logging, alerting, SLA tracking, and access control Key Technologies Cloud: Azure, AWS, or GCP | SQL (T-SQL, PostgreSQL), Python, versioned metadata frameworks DevOps: Git, CI/CD (Azure ...

Architecture Set up proactive monitoring, logging and incident response for all containerized applications using tools such as CloudWatch, ELK Stack and Prometheus to meet SLA requirements Work model At Cognizant, we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring ...

checklists, and documentation (data dictionaries, lineage notes, known limitations) so quality expectations are repeatable and auditable. Partnering with Data Engineers on handoff contracts (schemas, SLA expectations, alerting thresholds), with Quant Researchers on analytic sanity checks, and with operations on repeatable triage when anomalies appear in production datasets. What ...

lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. … continuous improvement across the service desk. Key Responsibilities Leading and managing a team of IT, Network, and Voice Engineers. Monitoring ticket queues and ensuring SLA and KPI targets are achieved. Managing escalations and supporting the resolution of complex technical issues. Communicating with customers and attending remote meetings when required. Coaching ...

resolution of incidents, root cause analysis and completion of change requests. The roles will focus on incidents, increasing the first time fix rates, ensuring SLA’s are met, and wider call management. What you’ll do Technical 80% Call and incident Management Respond to service calls and resolve incidents … ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue and follow up with specialist support teams for resolution Adhere to customer’s and Computacenter’s Security Policies Administration 20% Participate in team ...

this role will be primarily focused on project delivery. Technical 80% Call and incident Management Respond to service calls and resolve incidents to ensure SLA targets are achieved Increase the First Time Fix rate Adhere to escalation procedures Assist with technical escalations for other team members Monitor call queue … incidents Ensure accurate completion of all incident records and associated paperwork Monitor and update the call management system as required Assist with SLA reporting What you'll need? 5+ years' experience managing, maintaining, configuring and troubleshooting large scale hybrid environments 3+ years' experience with Microsoft Windows Server Operating Systems, Windows ...

Taking ownership of listening to and understanding the customer's problem Escalating as necessary to deliver the required service level and meet or exceed SLA Following established processes and recommending improvements, documenting actions taken Delivering low to medium complexity work packages as part of customer implementation projects Monitoring performance through ...

Technical Account Management, Incident Escalation, or Service Delivery within networking/telecoms. Strong background in ITIL framework (Incident, Problem, and Change Management) and SLA management. High-level understanding of routing, switching, and IP networking concepts (Cisco, Juniper, or similar ecosystems). Exceptional communication skills with the ability to bridge technical ...

agreed Service Acceptance Criteria including operational expenditure budget. Create and publish agreed service artefacts such as (but not confined to) Service Definition, Service Level Agreement and Service Catalogue entry. Chair any necessary meetings between the project and support stakeholders (internal and external) and provide regular progress updates to all support ...

service tool by raising support tickets. Monitor support tickets from end users to ensure they are resolved or escalated within local Service Level Agreements (SLA). Respond proactively to system changes by supporting system implementations and completing necessary training. Demonstrate excellent communication skills, both electronically and face-to-face ...

Client Service Delivery to oversee end-to-end infrastructure and cloud service delivery. You will lead cross-functional teams, drive improvements, and ensure SLA-driven performance with a focus on AI-enabled operations. The role emphasizes stakeholder management, governance, and data-driven automation using Dynatrace, ServiceNow, Datadog, and Splunk ...

Oracle Fusion consultants in a UK remote/hybrid setup. This role demands 5+ years in service delivery for enterprise systems, strong ITIL, SLA management, and the ability to lead incidents, changes and quarterly release cycles end‐to‐end. #J-18808-Ljbffr ...

stakeholder management and continuous improvement . Key responsibilities include: IAM Service Design and Target Operating Model Leading transition, knowledge transfer and shadowing KPI/SLA management and reporting Stakeholder, risk and issue management Driving continuous service improvement What we're looking for Strong IAM Service Leadership experience in a hybrid ...

stakeholder management and continuous improvement . Key responsibilities include: IAM Service Design and Target Operating Model Leading transition, knowledge transfer and shadowing KPI/SLA management and reporting Stakeholder, risk and issue management Driving continuous service improvement What we're looking for Strong IAM Service Leadership experience in a hybrid ...

stakeholder management and continuous improvement . Key responsibilities include: IAM Service Design and Target Operating Model Leading transition, knowledge transfer and shadowing KPI/SLA management and reporting Stakeholder, risk and issue management Driving continuous service improvement What we're looking for Strong IAM Service Leadership experience in a hybrid ...

stakeholder management and continuous improvement . Key responsibilities include: IAM Service Design and Target Operating Model Leading transition, knowledge transfer and shadowing KPI/SLA management and reporting Stakeholder, risk and issue management Driving continuous service improvement What we're looking for Strong IAM Service Leadership experience in a hybrid ...

could already be a Customer Service Team Leader, Service Operations Team Leader or Service Delivery Team Leader, ideally within telecoms, IT, engineering or another SLA-driven environment. Equally, you might be an experienced Service Coordinator or Operations Coordinator who already manages workloads, escalations and service levels and is ready ...

mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal ...