201 to 225 of 229 SLA Jobs in the UK

maximize value across enterprise technology investments. At DXC Technology we have an exciting opportunity for an experienced Integration Solutions (IS) Service Line Architect (SLA). You will possess a digital orientation to modern ITSM tools and End-to-End Service (Management) Delivery and pre-sales expertise needed to lead … Offerings & Capabilities across DXC Platform X, Enterprise Service Management (ESM), Service Integration & Management (SIAM) and ITSM Tool Integrations within a pursuit. The IS SLA also focuses on solutioning and providing technical sales support ensuring that the response integrates with the overall solution. You manage all deliverables pertaining to your solution ...

Reviewing aged tickets, analysing trends, and providing recommendations to improve turnaround times and overall service delivery. Producing regular incident reports covering volumes, trends, and SLA adherence, with clear insights to support operational decision-making. Reviewing vendor-submitted incident reports to ensure accuracy, completeness, and compliance with SLA requirements, escalating ...

governing a multi-supplier operating model, ensuring seamless collaboration between internal teams and external vendors to deliver end-to-end service performance and SLA compliance. The position demands strategic leadership, strong supplier coordination, and deep expertise in SIAM and ITIL frameworks, while managing a team of 50+ professionals. Key Responsibilities … manage service integration across all suppliers and internal teams. Drive accountability for end-to-end service delivery and performance across the ecosystem. 2. SLA & KPI Management Own and enforce SLA compliance across multiple suppliers and internal service providers. Define, monitor, and report KPIs for service availability, incident resolution, and customer ...

coordinate technical teams, drive resolution, and ensure timely updates. Provide structured and clear communication to leadership and impacted teams during and after incidents. 2. SLA & KPI Compliance Monitor and ensure SLA adherence for incident resolution. Track and report KPIs such as MTTR, RCA completion, and repeat incident reduction. 3. Root ...

resolution) and increase efficiency. Governance, Reporting & Stakeholder Communication - Develop governance frameworks including service performance reviews, RCA tracking and compliance reporting. - Own operational dashboards, SLA/KPI reporting and executive-level updates. - Work cross-functionally with Cloud Operations, Product, Engineering, and Delivery to ensure timely feedback loops and resolution. Continuous Improvement … platforms. - Proven experience in building and scaling global support teams and operational processes. - Expertise in support tooling, incident/problem/change management and SLA/KPI frameworks. - Strong customer focus with a deep understanding of service delivery in a mission-critical business context. - Operational efficiency improvement through usage ...

Tetra Tech is seeking an IT Support Engineer (Early Careers) to support our team onsite in Newark on Trent or Mansfield. We have flexible working opportunities, including part time roles, to ensure a balance of ...

smooth operations and outstanding client engagement. What youll be doing Monitoring and measuring service delivery against performance indicators to demonstrate achievements against contract and SLA expectations. Delivering services within agreed scope, timescales, financial and quality measures. Supporting continuous service improvement and evolution through proactive engagement. Ensuring effective client engagement … critical issues. Identifying and helping lead service risks. Championing delivery methodologies and tools. What youll bring Understanding of service delivery models. Experience with SLA reporting and Key Performance Indicators. Background in IT services. Good communication and organisational skills. Ability to work collaboratively with internal and external partners. A proactive attitude ...

Shell); Application Monitoring Your Responsibilities Provide advanced L3 support for .Net and JavaScript-based applications Perform deep-dive analysis and resolve complex incidents within SLA Debug code-level issues and collaborate with engineering teams for permanent fixes Drive systemic improvements and performance optimization Support releases, UAT, and go-lives; maintain … check/reporting Observability/SRE: alert tuning, performance and capacity analysis; tools include Splunk/ELK and Grafana ITSM discipline: ServiceNow/Jira; SLA/OLA adherence; clear incident communication and RCA Operations: daily/shift health checks, exception queues, dashboards, runbooks, KEDB Triage and recovery: application errors, data ...

Responsibilities · Lead, mentor and develop Support Desk and Onsite Project teams. · Oversee training, development plans and performance reviews. · Set and monitor KPI’s and SLA’s to drive excellence. · Foster a culture of collaboration, accountability and continuous improvement. · Ensure effective workforce planning and scheduling. Service Delivery · Act as the senior … technical escalation point for advanced support issues · Oversee daily Support Desk and Project performance to maintain SLA targets · Work closely with the Service Delivery Manager to uphold exceptional service · Drive improvements in efficiency, first-time fix rates and client satisfaction. · Build strong relationships with customers to support retention and growth. ...

Job Details Role/Job Title: End-user computing support/Desktop support engineer Work Location: Livingston, United Kingdom Role Type: Contracting Mode of Working: Office-based The Role End-user computing support Engineer/ ...

Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of ...

Monday - Friday Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required ...

vendor parts Working with our courier partners Checking the warranty on all vendors web portals and accurately processing accordingly Managing the Service Level Agreement (SLA) Using Excel to maintain the reporting for all vendors. Maintaining the accuracy of serial and asset tracking Be meticulous when scanning components/devices onto ...

reporting mechanisms. Chair service review boards and governance forums to drive accountability and transparency. Service Performance Management Monitor and report on service performance, SLA compliance, and incident trends. Drive continual service improvement initiatives to enhance availability and end-user experience. Oversee network change, incident, and problem management processes to ensure … leadership. Foster collaboration across Infrastructure, Cloud, Security, and Business IT teams. Key Deliverables Network Service Governance Framework and policy documentation Monthly performance dashboards and SLA reports Vendor scorecards and governance review packs Network risk and compliance reports Service improvement and optimisation roadmap Success Indicators High SLA/KPI achievement ...

/advise as and when needed, supporting the continued growth of client relationships. In addition, you will also be responsible for both contract and SLA management, keeping accurate technical documentation on projects worked. On top of this, you will also be responsible for leading major incident management processes, liaising both … ITIL framework. Finally, you will have strong organisational, analytical and communicational skills. The Role : Primary point of contact for customers Contract and SLA management Leading major incident management processes The Person : Background within IT Managed Services Previous working experience in a Service Delivery Manager role or a related position Prior ...

Based in Orpington, Kent £26,000 - £28,000 per annum dependent on experience Our Chequers division are looking for an experienced Helpdesk Administrator to deliver administrative support to the Operational team. You will deliver the ...

week. We are happy to discuss flexible working! Top 3 skills needed for this role: Incident Management – Major incident handling, root cause analysis, SLA compliance Technical Knowledge – Applications, infrastructure, monitoring tools, quick tech adoption Communication – Clear, timely updates to technical and non-technical stakeholders What this role is all about … incident status to stakeholders Coordinate investigations and document steps for root cause analysis Perform trend analysis and proactive Problem Management to reduce recurrence Ensure SLA compliance and governance of Incident/Problem processes Join an on-call rota for significant incidents out of hours What do you need to thrive ...

supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans … optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Facilitate collaboration between Nordcloud, SixWorks, Cohesive, IBM, and internal teams. Provide clear reporting to senior leadership on service ...

supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans … optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM ...

supplier alignment workshops. Coordinate testing and acceptance for new or changed services. 3. Governance & Reporting Operate SIAM governance framework: Monthly service reviews with suppliers. SLA/KPI reporting and trend analysis. Risk and compliance audits. Maintain escalation paths and RACI matrices. 4. Continual Service Improvement (CSIP) Develop CSIP plans … optimise processes, improve SLA adherence, and enhance customer experience. Drive automation and efficiency improvements across ITSM workflows. 5. Stakeholder & Supplier Management Act as the central point of contact for service integration issues. Provide clear reporting to senior leadership on service health and improvement initiatives. Required Skills: Strong experience in SIAM ...

clients, helping to ensure that both individual and team SLAs are met Respond to customer calls and tickets daily, resolving them within SLA and keep the customer updated at all times. Escalate business critical issues Represent SolCo professionally at all times, ensuring our customers experience is always a positive … Respond to all assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary Contact suppliers where necessary to escalate issues and update internal system with supplier responses Where necessary, order/provision/configure new services ...

will involve looking at data and being able to spot when something doesn't look right. Some of your duties will include: Ensuring that SLA and KPI obligations are being met and exceeded, escalating appropriately where this is not the case. Question and investigate information provided by internal teams … clients Ensure that quality standards are met in terms of ticketing and reporting by internal teams. Identify process/service improvement opportunities. Ensure SLA/KPI adherence and fulfilment of contractual obligations. Provide support to internal teams in terms of communication with affected customers around major incidents, planned works ...

ensure work is completed in a timely manner, allowing invoices to be raised Retrieve and respond to all phone and email messages within SLA requirements Update client portals and helpdesks in accordance with specific account instructions. Add clear, detailed notes to portals outlining "what happens next and when," ensuring accurate … skills, particularly with Microsoft Excel and other Microsoft Office applications Highly organised with strong attention to detail Confident working in a fast-paced, SLA-driven environment Strong team player with the ability to manage multiple priorities Additional Information Fully on-site role (five days per week) Immediate availability preferred interviews ...

satisfaction, liaising with the NRTS NOC, field O&M/customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. Updating and documenting Service Requests on a Remedy system Participation in a 24-hour call out rota for outside of normal working hours … applicable to the NOC, field O&M and propose Action Plan Key Objectives: Deliver to agreed service standards - including monitoring and tracking of SLA's/KPIs Support Corp Network project for Cisco ISE, ASA and Umbrella Provide Network Design and architect responsibilities. Provide the required Management Information & regular management ...

traps for our customers via our monitoring tools Troubleshooting circuit faults and working with carriers to achieve fault resolution Driving fault resolution to ensure SLA’s are not breached Ensure issues are handled effectively by following our SLA Guidelines Escalation of faults/outages in accordance with Exponential-e procedures ...