226 to 250 of 523 SLA Jobs in the UK

working from our studios. However, we understand that flexibility matters, so we're open to discussing hybrid or remote options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. Responsibilities : Effectively deploy, manage More ❯

interpersonal skills with the ability to effectively interface with a wide variety of people and roles from junior engineers to senior leaders PREFERRED QUALIFICATIONS • Strong understanding of support processes SLA, handling tickets, monitoring, processes and metrics. • Hands on experience in Cloud technology is plus. • Hands on experience distributed applications/enterprise applications is plus. • Experience in developing automated solutions About More ❯

Work closely with Development and QA teams to ensure stable, safe releases Operational Oversight Monitor ETL pipelines, BI dashboards, and system performance Ensure data quality, accuracy, and availability Maintain SLA compliance for uptime, latency, and data freshness Support a team of 7-8 engineers, coordinating operational activity and resolution Skills & Experience Required 5+ years in Data/BI Operations, with More ❯

issue engineer's uniform.* Production of monthly performance report.* Management of Contract performance schedule.* Chasing subcontractors' reports/schedules* To achieve the teams agreed performance targets and ensure that SLA's are met FM SCHEDULER SKILLS & KNOWLEDGE: * IT Knowledge:o MS Officeo CAFM Systems ESSENTIAL FM SCHEDULER EXPERIENCE: * Previous experience in a customer facing role (Customer Services, Admin, PA, Project More ❯

issue engineer's uniform. * Production of monthly performance report. * Management of Contract performance schedule. * Chasing subcontractors' reports/schedules * To achieve the teams agreed performance targets and ensure that SLA's are met FM SCHEDULER SKILLS & KNOWLEDGE: * IT Knowledge: o MS Office o CAFM Systems ESSENTIAL FM SCHEDULER EXPERIENCE: * Previous experience in a customer facing role (Customer Services, Admin, PA More ❯

experience, the company's consultative approach has redefined industry standards, ensuring businesses receive proactive, tailored security solutions. With a dedicated support team known for exceptional issue resolution and strict SLA adherence, organizations can trust in a security partner that prioritizes protection and continuous innovation. The company is in search for a skilled L3 SOC Analyst to join the growing team. More ❯

information security to support the business and technology teams delivery of the security change programme. Provide support to the business and technology teams to understand and address vulnerabilities within SLA, identified through penetration testing, vulnerability scanning and red team exercises Foster relationships with internal business units to enhance cyber security communication, including knowledge of threats, vulnerabilities, and mitigation strategies. Provide More ❯

that meet business requirements through strong KPIs dashboards. Provide ongoing support and maintenance for digital asset management. Conducts gap analysis of both existing and potential systems and solutions. Ensure SLA's and KPI's are continually reviewed, and expectations are met. Skills Required: Strong analytical skills and the ability to analyze complex business processes and interdependencies Deep understanding of DAM More ❯

You play a key role in deployments including laptop imaging and configs with image deployments in SCCM and InTune Autopilot as well as other project work. Working within an SLA driven ITIL environment you will be responsible for managing 2nd line escalated tickets within the ServiceNow ticketing system and liaising with infrastructure engineers or 3rd party service providers (business application … a part of this role. We are searching for a Desktop Support Analyst/2nd Line Support Engineer/IT Support Analyst who has gained experience working on an SLA driven service desk within an ITIL framework. You will be experienced in managing escalated tickets in ServiceNow (or similar IT Ticketing systems), be confident in your ability to speak with More ❯

more efficient service. Take ownership of customer issues and ensure they are carried through to completion. Maintain the customer services levels as offered in the enterprise Service Level Agreement (SLA) - In line with business priority. Understand the functional requirements of customers to ensure the most appropriate solution is identified, evaluated, tested and implemented - speedily but accurately. Procure, Install, Configure, Distribute More ❯

more efficient service. Take ownership of customer issues and ensure they are carried through to completion. Maintain the customer services levels as offered in the enterprise Service Level Agreement (SLA) - In line with business priority. Understand the functional requirements of customers to ensure the most appropriate solution is identified, evaluated, tested and implemented - speedily but accurately. Procure, Install, Configure, Distribute More ❯

invoiced in our central management system. Work with our office-based Customer Support team to schedule jobs within your designated zone to ensure priority jobs are completed within service level agreement requirements. Stock Control - liaise with the Stores Manager to replenish your van stock of gym equipment parts. General maintenance and upkeep of company property including vehicle, tool kits and More ❯

of ICT and deputise as needed You'll Bring: Experience as an IT Manager, Service Delivery Lead, or Infrastructure Manager A track record of supplier/vendor management and SLA/KPI oversight Broad infrastructure knowledge (Office 365, AD, patching, hybrid environments) Security awareness and ISO-aligned best practice implementation IT Manager Belfast | Service Delivery Manager NI | Infrastructure Manager Jobs More ❯

technical skills in current and emerging technologies. Key Responsibilities • Provide support for live Linux-based IT services via a ticketing system • Monitor system performance, identify and resolve issues within SLA/KPI targets • Produce and maintain documentation (e.g., build documents, work instructions) • Build and configure Linux servers and develop automation scripts • Deliver server and application support including backup and virtualization More ❯

technical skills in current and emerging technologies. ________________________________________ Key Responsibilities • Provide support for live Linux-based IT services via a ticketing system • Monitor system performance, identify and resolve issues within SLA/KPI targets • Produce and maintain documentation (e.g., build documents, work instructions) • Build and configure Linux servers and develop automation scripts • Deliver server and application support including backup and virtualization More ❯

Find out more about Ricoh Today What you will be doing To be responsible for the day-to-day running of a specific account and/or Area ensuring SLA’s are always met. To provide outstanding customer service to our customers & build the relationship. Utilise dedicated technician resource to achieve SLA. Provide daily accurate updates to customer management via More ❯

for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. More ❯

based activity. Operating largely within established frameworks and processes, the Analyst will ensure prompt resolution to incident and service request from the ICT Help Desk using agreed timescales and SLA's. The role requires the post holder also to be mindful of information security, disaster recovery and data protection and where required take responsibility of these areas. As the Council More ❯

based activity. Operating largely within established frameworks and processes, the Analyst will ensure prompt resolution to incident and service request from the ICT Help Desk using agreed timescales and SLA's. The role requires the post holder also to be mindful of information security, disaster recovery and data protection and where required take responsibility of these areas. As the Council More ❯

high-quality customer solutions Good working knowledge of IT software, particularly financial/accounting systems, essential Experience in client management, customer support, 1st & 2nd line support, problem management and SLA management Excellent verbal and written communication skills Self-motivated with the ability to prioritise, meet deadlines and manage changing priorities Organised, methodical, confident and able to use own initiative Financial More ❯

the project to meet customer requirements. Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet service level requirements. Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. Engages with third parties to More ❯

desktops, laptops, printers), software (Microsoft 365), and network connectivity issues (Wi-Fi and wired connections). You will also perform system checks, routine maintenance, monitor service performance, contribute to SLA reporting, and support database upkeep and user onboarding. A commitment to continuous learning, knowledge sharing, and embracing change is essential, as you will stay updated with emerging technologies and serve More ❯

Your career progression is our priority. Team Player : Bring positive vibes, great teamwork, and contribute to a culture that feels like home. Knowledge and Abilities: How We Measure Success: SLA Performance: Youll ace it. Phone Audit: Your phone skills? A+. Lifecycle Metrics: Youll own them. Audit Compliance: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. More ❯

Maintaining data and records in systems. Helping to develop new systems and working practices. Help to drive and increase profitability. Placing Purchase Orders. Expediting Purchase Orders. Help to achieve SLA's. Forecasting and reporting on product trends and pricing analysis Attending supplier meetings, events and customer meetings where required. Adding value to the Sales Team and Customer base Managing and More ❯

on a variety of equipment including, plumbing, boiler plant, ventilation, pumps, would be beneficial. • Experience of working within a mobile service delivery contract. • An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) and ability to interpret management information. • Knowledge of Health & Safety and safe working practices. • Excellent communication skills. • Supervisory management More ❯