226 to 250 of 360 SLA Jobs in the UK

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...

management and operational telecoms or infrastructure maintenance. Proven experience working in customer-facing, managed service environments. Deep knowledge of service performance measurement, KPI frameworks, SLA validation, and mitigation governance. If you also have the following, we’re especially interested in talking to you: ITIL qualification. Data or project management background. ...

recognised organisation in their field. Working within an internal Productivity team, you will be responsible for incidents and service requests response, adhering to defined SLA, as well as ensuring the ongoing continual improvement of services within the organisation. Ideally you can demonstrate experience across - Service requests across Sharepoint, OneDrive M365 ...

standards Stage and configure devices with predefined builds Manage and update service tickets accurately Maintain asset tracking and workshop organisation (6S) Escalate potential SLA risks to supervisors What We're Looking For Experience repairing laptops, desktops, and mobile devices Familiarity with HP , Dell , Apple , and Lenovo systems Strong diagnostic ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met. Monitor and manage performance, setting guidelines, managing holiday/sickness absences and organise shift cover, undertaking or organising emergency cover as required. ...

configuration process Keeping detailed records of hardware configurations, installations, and any changes made. This helps in future troubleshooting and maintenance Adhere to agreed SLA's and KPI's. Support a key long-term partner through their digital transformation. Key Information: Pay Rate: £13.45 per hour. Monday - Friday ...

tune the routing engine for efficiency (time-based, cost-based, and constraint-based routing) Set up dashboards and reporting for territory efficiency, visit cadence, SLA adherence, and route performance Support integration between Salesforce Maps and Sales Cloud objects (Accounts, Visits, Opportunities, Tasks) Provide training to field teams on Maps mobile ...

Continuous learning mindset; industry engagement Desirable Secure cloud and cybersecurity expertise Compliance and risk frameworks in regulated environments Black Hat bid experience Monitoring, performance, SLA standards knowledge Experience in global organisations Track record supporting inclusive teams and ethical tech ...

Continuous learning mindset; industry engagement Desirable Secure cloud and cybersecurity expertise Compliance and risk frameworks in regulated environments Black Hat bid experience Monitoring, performance, SLA standards knowledge Experience in global organisations Track record supporting inclusive teams and ethical tech ...

upgrades. Act as Subject Matter Expert and drive continuous improvement. About You: Expertise in Microsoft Fabric and SQL Server. Proven technical leadership experience. Strong SLA-driven incident and problem management. Cloud implementation experience. Knowledge of JIRA, Confluence, FinOps and PaaS. Ready to lead and shape a critical enterprise data platform ...

FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs ...

FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs ...

calls and emails from clients and tenants Logging reactive maintenance jobs onto the CAFM system Scheduling engineers and subcontractors Monitoring job progress and ensuring SLA compliance Raising purchase orders and processing invoices Updating clients with job status reports Supporting Contract Managers with administrative duties Ensuring accurate record keeping and system ...

environment, this could be the role for you. What you'll do: Lead end-to-end contract drafting, negotiation, and management across client, supplier, SLA, and licensing agreements. Develop and advise on pricing strategies, financial terms, and commercial structures. Manage bids and tenders in line with compliance and risk frameworks. ...

environment, this could be the role for you. What you'll do: Lead end-to-end contract drafting, negotiation, and management across client, supplier, SLA, and licensing agreements. Develop and advise on pricing strategies, financial terms, and commercial structures. Manage bids and tenders in line with compliance and risk frameworks. ...

Fine-tune routing engines using time-based, cost-based, and constraint-based optimisation . Configure dashboards and reports to track territory efficiency, visit cadence, SLA adherence, and route performance . Integrate Salesforce Maps with Sales Cloud objects (Accounts, Visits, Opportunities, Tasks). Provide training and enablement for field users ...

efficiency. This position offers an exciting opportunity to work at the forefront of technology in the financial sector, providing mission-critical support within an SLA driven environment. Role & Responsibilities: Lead the NOC team, ensuring high availability and performance of banking systems and services. Monitor infrastructure, applications, and endpoints for performance … reliability, and security using advanced tools. Manage incident escalation and resolution processes to minimize downtime and ensure SLA adherence. Collaborate with cross-functional teams to drive root cause analysis and preventive measures. Develop and implement operational procedures, documentation, and training for NOC staff. Act as the primary point of contact ...

Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer. Keywords: Service Desk Manager, IT Support Manager, MSP Team Leader, SLA Management, KPI Reporting, Escalation Manager, IT Service Manager, Sheffield IT Jobs, Managed Services. ...

SISS Proven fault-finding skills and experience including the use of suitable test equipment; Proven IT skills (laptop, Office 365); Experience of working with SLA driven maintenance contracts. Good organisational skills, including multitasking and time management Full UK driving licence The additional benefits with this role: 34 days holiday, including ...

team, you'll contribute to a strong service culture built on collaboration, knowledge sharing, and customer focus. Key Responsibilities Deliver technical support within agreed SLA timeframes Diagnose and resolve faults efficiently and accurately Perform routine maintenance, updates, and modifications Assist with equipment installations and configuration Understand and adhere to SLAs ...

service desk system perform initial triage of all calls and assign to correct team Take ownership of and resolve calls in line with service level agreement(s). Identify problems, log problem records and communicate appropriately. Log changes, providing adequate information and ensuring change records are kept up to date. ...

service desk system perform initial triage of all calls and assign to correct team Take ownership of and resolve calls in line with service level agreement(s). Identify problems, log problem records and communicate appropriately. Log changes, providing adequate information and ensuring change records are kept up to date. ...

Role Summary Acting as the first point of contact to both internal and external customers. Managing incoming telephone calls/queries to client SLA standards. Managing outgoing telephone calls/queries. Managing customer e-mails to company quality standards. Logging incoming calls and emails into incident ticketing tool. Provide initial ...