226 to 236 of 236 SLA Jobs in the UK

range of technologies, including: Fortinet Fortigate (FortiManager/FortiAnalyzer) Cisco routers (29xx, 83xx, 4xxx – IOS-XE) Cisco switches (29xx, 93xx) Linux, crypto, VPN, IP SLA, BGP, OSPF, IPSEC, VOIP QoS Cross-team & Customer Support Analysing logs to identify trends and propose improvements. Supporting both internal colleagues and external customers. Producing … SLA reports and making recommendations based on performance insights. Acting as an escalation point for complex network support issues. Participating in a weekend/out-of-hours emergency support rota. What we’re looking for Essential Skills & Experience Minimum FCSS/FCP and/or CCNA/CCNP or equivalent. ...

resilience, performance, and cost-effectiveness of their Azure-based data platform. This role is essential to their data ecosystem, combining platform reliability, incident response, SLA management, cost optimization (FinOps), and deployment oversight. You will be the single point of contact for operational issues, driving rapid resolution during outages, leading communications … growing business. A brilliant opportunity! The following skills/experience is required: Proven operational leadership for large-scale data platforms. Expertise in incident management, SLA enforcement, and stakeholder communication. Hands-on experience with Azure Synapse, Databricks, ADF, Power BI. Familiarity with CI/CD and automation. Strong FinOps mindset ...

Our client based in Sunbury is looking for Customer Care support for their Helpdesk department Key Responsibilities/Account Abilities: To ensure our Customer Care function provides world class service to all customers and act ...

Field Engineer Belfast Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers click apply for full job details ...

traps for our customers via our monitoring tools Troubleshooting circuit faults and working with carriers to achieve fault resolution Driving fault resolution to ensure SLA’s are not breached Ensure issues are handled effectively by following our SLA Guidelines Escalation of faults/outages in accordance with Exponential-e procedures ...

together with Performance Managers to keep our 24x7x365 service running smoothly and efficiently. Youll play a key role in ensuring we consistently meet our SLA, OLA, and KPI commitments, delivering excellent service to a wide range of customers, and well rely on you to take ownership of cases and tickets … during your shift. What youll bring: Youll bring solid knowledge of Service Support best practices and escalation management. Well appreciate your experience delivering against SLA, OLA, and KPI targets. Youll have strong people management skills, including personal development, career guidance, and conflict resolution. Well look to you for coaching ...

dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA s are met alongside excellent customer service. Shifts 42 hours per week, working 4 days per week, 11 hour days, including weekends … Responsibilities will Include: Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible. Ensure customer SLA s are met by making the best use of our resources, and helping to plan out the work efficiently. Keeping customers informed of what ...

profitable. Find out more about Ricoh Today What you will be doing Deliver an efficient Print room service to the customer, to meet agreed SLA s and customer satisfaction Printing ad-hoc and regular client requests Finishing e.g laminating, binding Wide format/poster printing Digital scanning of A4/… business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures ...

profitable. Find out more about Ricoh Today What you will be doing Deliver an efficient Print room service to the customer, to meet agreed SLA’s and customer satisfaction Printing ad-hoc and regular client requests Finishing e.g laminating, binding Wide format/poster printing Digital scanning of A4/… business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures ...

guidance of the Project Manager, including: assisting with solution design, Estimating, high level and detailed design work where applicable, implementation. Aware of the relevant SLA structure and to respond, fix or escalate according to the limits set out within that structure. Write and maintain Operational and User procedures to ensure … including support and maintenance considerations). Project leading experience within prevailing project management methodology e.g. PRINCE or PMI. Experience of working to tight SLA's Experience of working within a strong governance structure Extensive experience in Infrastructure Management Reasonable Adjustments: Respect and equality are core values to us. ...

wider Ark IT team to provide excellent customer-centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined. Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will … stock, warranties and software licences in accordance with the asset register. Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices. Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware. Training Potential ...