226 to 250 of 488 SLA Jobs in the UK

service delivery for a strategic global customer. Maintain accountability for service performance, stability and customer satisfaction. Lead monthly, quarterly and executive governance reviews. Manage SLA and KPI performance and proactively identify service risks and improvement opportunities. Lead critical incident and escalation management activities. Drive continual service improvement initiatives. Strategic Client ...

Salesforce Administrator you will be responsible for providing operational and technical support to AspireCRM’s customer base and their respective Salesforce implementations, within defined SLA periods. You will take complete ownership of all investigating, analysing, planning and implementation of support requests including bug fixes, queries and small scale development requests. ...

toward world-class customer service. Key Responsibilities Ticket Investigation: Ensure sufficient information has been provided to support the effective resolution of tickets Achievement of SLA's: Respond within agreed service levels Customer Communication: Provide appropriate customer updates, in line with customer expectations and ticket QA procedure Ticket Processing: Where level ...

functionality. Ensure a high level of customer satisfaction through professional, courteous communication. Apply strong product knowledge to assist customers effectively. Where required, own SLA and KPI compliance monitoring for customer contracts, tracking performance against the targets and thresholds set out in the relevant contract schedules. Assess the nature and urgency ...

Level 2 Support teams. Responding to telephone and email incidents, queries and service requests in a professional and courteous manner based on an agreed SLA or OLA Logging of all works - ensuring incidents, queries and service requests are logged, prioritised, tracked and resolved within predefined Service Levels Operating ...

management reviews, stakeholder updates • Leading on best practice and processes for owned platforms • Reviewing new bids or projects that impact DNS or RADIUS • Drive SLA/KPIs and performance reliability objectives across DNS & AAA estates## **Who you are**Core competencies, knowledge and experience :• 5+ Years of hands on experience ...

holder could be required to carry out reasonable management requests as and when required. The role requires the post holder to operate in a SLA environment which at times can lead to pressure and considerable expectations; this will therefore require the ability to undertake analysis, assessment and effective judgement ...

parts of the business. Assist in creating business plans Visiting customer sites for meetings/presentations to promote Microsoft offerings Monitor progress against customer SLA’s to ensure customer service levels are achieved Record activities on CRM Maintain & develop technical skills/Certifications as required Is this the role ...

escalation protocols, and acting as the first point of escalation for the operational team Reporting operational performance to the IT Director: queue metrics, SLA adherence, volume trends and team capacity Owning helpdesk queue management, making sure tickets are triaged, routed and resolved within agreed timeframes Owning asset management, user lifecycle ...

technical stakeholders A collaborative, team-first mindset aligned with our values of being Humble, Hungry, and Smart Experience working to formal incident management and SLA frameworks, and improving them Experience with observability and monitoring tooling (CloudWatch, Grafana, Datadog, or similar) Experience picking up an unfamiliar codebase and making it dependable ...

ownership, or reporting Vulnerability Reporting & Visibility Produce routine vulnerability management reports Support development of dashboards and metrics Assist in identifying: Aging vulnerabilities Recurring issues SLA breaches Emerging vulnerability trends Governance & Process Compliance Support adherence to agreed vulnerability management processes Ensure supplier activities align with client policies and standards Assist with ...

controls, documentation and audit. Manage relationships with suppliers and key Finance stakeholders. Essential Experience Strong hands-on experience with Oracle Fusion Financials , including GL, SLA, AP, AR, Fixed Assets, Intercompany, Cash Management, AHCS and EPM . Strong understanding of Finance processes including month/period-end close, reporting, reconciliations, controls ...

data and infrastructure from threats Assist in improving operational efficiency Assist in increasing competitive advantage Move towards a proactive/automated service Working to SLA or agreed project timelines Assist with BAU when required Requirements We welcome applications from engineers who have the following essential requirements: Proven experience designing, deploying ...

What will you bring? Understanding of network management and use of Network Management Platform tools Proven track record of successfully prioritising simultaneous activities within SLA Proven track record in complex delivery of multiple teams and interfaces Self-motivating individual with the ability to develop strong customer relationships as well ...

Professional) + **GIAC Certifications:** **GCIH** (Incident Handler), **GCIA** (Intrusion Analyst), **GCDA** (Detection Analyst), or **GASAE** (AI Security Automation Engineer)**Success Metrics (KPIs)****Queue & Dispatch SLA -** 95%+ of HITL exceptions and high-priority AI-flagged alerts assigned within defined SLAs.**Knowledge Base Freshness -** 100% of operational runbooks reviewed and indexed ...

accurate vulnerability data, ensuring consistent reporting standards and clear ownership Produce vulnerability reports, dashboards and metrics that give visibility of ageing vulnerabilities, recurring issues, SLA breaches and emerging trends Support governance and compliance by maintaining audit-ready evidence and documentation, and ensuring adherence to vulnerability management processes, policies and risk ...

CCTV feeds to broadcasters, or managing bandwidth allocation (ACLs) for race teams, you will deliver seamless service to a diverse global stakeholder base. SLA Audits & Continuous Improvement : Your job doesn't end at the checkered flag. Within 72 hours of every race, you will author comprehensive technical debriefs, analysing vendor ...

team's production schedule and development roadmap Embracing a culture of continuous improvement to maximise the quality, efficiency and automation of our SLA-driven production analytics portfolio Acting as a key subject matter expert for data and analytics, partnering with other teams specialising in Comms Automation, Data Strategy, Digital ...

team's production schedule and development roadmap Embracing a culture of continuous improvement to maximise the quality, efficiency and automation of our SLA-driven production analytics portfolio Acting as a key subject matter expert for data and analytics, partnering with other teams specialising in Comms Automation, Data Strategy, Digital ...

critical services and deliver projects. The role requires DV clearance (or DV eligibility), strong troubleshooting, and the ability to manage multiple tasks to meet SLA deadlines. #J-18808-Ljbffr ...

Strong contact centre knowledge, including IVR design, routing strategies, queue management, and workforce management concepts Understanding of key contact centre performance metrics such as SLA, ASA, EWT, and transfer rates Experience using Jira and ServiceNow Excellent stakeholder management and communication skills across both business and technical teams Plusses Include: Genesys ...

RESPONSIBILITIES: Deep understanding of Project Management methodologiesWork directly with Sales, Project Managers, & deployment resources to ensure flawless execution of our implementationsEnsure customer satisfaction and SLA's are exceededContinuous focus on services improvementsComprehensive understanding of financial management & cost control practicesMaintain communication with customers and WWT staffPersonnel management and developmentAbility to build ...

stakeholder informing when necessary. Voice of the Customer: Synthesize user and customer feedback and propose where reasonable solutions can be accommodated within maintenance scope. SLA Compliance: Collaborate closely with QA and users support to resolve user queries, ensuring the product meets established SLAs. Reporting: Conduct reporting on maintenance statistics (e.g. ...

escalated to the correct resolver team with the right information and evidence. Monitor assigned work and take action where tickets are ageing, stalled, approaching SLA breach or at risk of impacting the customer. Maintain responsibility for the customer experience even when an issue has been escalated elsewhere. Customer Experience & Service … Identify ageing, recurring, misrouted, incorrectly prioritised or poorly documented work and take appropriate action. Support effective queue management and contribute to the achievement of SLA, KPI and customer performance targets. Recognise operational risk and elevate issues where service quality, customer commitments or team performance may be affected. Maintain a disciplined ...

technical standards, procedures and knowledge base articles Work closely with Service Leadership to improve operational performance KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head ...