301 to 325 of 518 SLA Jobs in the UK

resolutions and contribute to customer-facing resources like FAQs and Help Centre articles to reduce front-line dependency. Customer Metrics & Feedback Loop: Monitor and analyse key support metrics (e.g. SLA adherence, escalation response times, volume trends) and report insights back to the broader team to support continuous improvement. About You Customer-Oriented : You care about outcomes and are always thinking More ❯

Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology More ❯

Digital Workspace Technical Product Manager Location: Guernsey, Haywards Heath, Home Office (Remote) or Manchester Salary: £73,652 - £92,065, depending on experience Department: Technology and Data We're 1st Central, a market-leading insurance company utilising smart data and technology More ❯

more efficient service. Take ownership of customer issues and ensure they are carried through to completion. Maintain the customer services levels as offered in the enterprise Service Level Agreement (SLA) – In line with business priority. Understand the functional requirements of customers to ensure the most appropriate solution is identified, evaluated, tested and implemented – speedily but accurately. Procure, Install, Configure, Distribute More ❯

business. This role will be based on a 6 month Fixed Term Contract basis. Key Responsibilities Attending maintenance visits as required. Responding to all calls within the required service level agreement (per call). Responsible for asset management. Providing accurate and timely call closure and stock reporting. Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team. More ❯

on the appropriate customer ticket To account for at least 6 hours per day via the ticketing system. As part of a team, work on all tickets according to SLA events and priority. Proactively communicate with the customer by phone and via the ticket during the life cycle of the support fault or request. Follow and adhere to all of More ❯

Team and the Infrastructure Operations Team members based on the ticket severity and priority Track the incidents/service requests/problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/problems/Service/Change requests as per the escalation mechanism Analyze the ticket trend and provide reports with improvement actions, create basic documents and More ❯

UK and overseas. The job description below will outline this position: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you'll coordinate technical cases from start to finish, ensuring More ❯

/office duties including preparing documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing, including forwarding completed reports to More ❯

including Cisco CCNP or multiple CCNAs across Network technologies/areas. * Ability to communicate effectively and build relationships to understand client requirements. * Ability to deliver against deadlines and agreed SLA targets. * Ability to take ownership of an issue or task and see it through to completion. * Previous troubleshooting and support experience. * Hands on experience in designing, configuring and troubleshooting Cisco More ❯

candidate CV's and interview potential new members of the helpdesk team Work closely with the Operations Manager to train new and existing staff Generating reports to ensure that SLA targets are achieved and Co-ordinators are managing their time effectively and efficiently Conduct Weekly/fortnightly meetings with Senior Management to discuss helpdesk issues, progress, and process. Attend and More ❯

over 5000 retail sites - processing over 20 billion transactions each year through their data centres. RESPONSIBILITIES: Attending maintenance visits as required Responding to all calls within the required service level agreement (per call) Responsible for asset management Providing accurate and timely call closure and stock reporting Attending proactive maintenance, basic installation and joints visits as scheduled by Operations Team Completing More ❯

sustainability, and scalability standards across local and global delivery Oversee security implementations involving systems such as Lenel, C-Cure, Milestone, and CCTV platforms Provide operational and commercial oversight, ensuring SLA adherence, KPI tracking, and risk mitigation Deliver regular executive-level business reviews and drive continuous improvement across all accounts Identify opportunities to innovate and scale service delivery through new technologies More ❯

overseeing the day-to-day operations of assigned contracts, ensuring compliance with agreed-upon terms and service level agreements - Ensure that the Contractual efficiently meets all the relevant KPI & SLA requirements. - Plan/Supervise and where required assist/carry out PPM and reactive works both in and out of hours (normal working hours 08:30 - 17:00) - Lead by More ❯

support tickets, ensuring all tickets are handled promptly and kept up to date. Monitor and maintain compliance with service level agreements, prioritising and escalating issues as necessary to meet SLA requirements. Assist in managing user accounts, including creating, modifying, and deleting them as part of the starter/leaver process. Help set up and configure end-user devices such as More ❯

ll Be Doing: Field-Based Work (UK-wide): Install and maintain our intelligent key systems at police sites and commercial locations Respond to callouts, typically with a 48-hour SLA Carry out system diagnostics, repairs, and preventative maintenance Travel extensively, including overnight stays (often Mon Fri), with van and expenses provided Workshop & Production Support: When not on site, help build More ❯

ll Be Doing: Field-Based Work (UK-wide): Install and maintain our intelligent key systems at police sites and commercial locations Respond to callouts, typically with a 48-hour SLA Carry out system diagnostics, repairs, and preventative maintenance Travel extensively, including overnight stays (often Mon–Fri), with van and expenses provided Workshop & Production Support: When not on site, help build More ❯

You will perform accurate grading assessments and provide quality feedback to meet the margin targets of the business. Other accountabilities include workflow management to ensure departmental procedures and business SLA's compliance. Accountabilities & Responsibilities: * Process and assessment of all inbound B2B, CRP, KIOSK and C2B workloads into the QA department * KIOSK App quality assessment checks and data recording, * Completion of More ❯

shaping the core technology layers that drive our platform's success. What You Need Proven experience implementing SRE principles at scale, including deep knowledge of SLI/SLO/SLA differences. A product engineering background with strong coding skills in Python, C#, or similar. Experience with incident management frameworks and evolving them for efficiency. Expertise in cloud platforms (AWS preferred More ❯

Compile weekly, monthly, and quarterly active reports and presenting findings to clients executive team. Implementing a client satisfaction program/survey. Managing clients expectations and ensuring that the service SLA is met across all reported tickets. Be competent with back-end/remote troubleshooting on VC systems across the estate. i.e.- Cisco/Microsoft Teams rooms. Be competent in the More ❯

and administration(inc. lightning page layouts, email/routing, custom object definition, list views, dynamic forms) Expertise on Out of the box capabilities of Service Cloud including Entitlements/SLA Management Implementation of complex Salesforce Flows Knowledge of Salesforce Apex and LWC development Git software version control Familiar with Salesforce SFDX/Visual Studio Code Comfortable with agile delivery with More ❯

facing role where your expertise will directly contribute to improving our clients’ security posture and resilience. Day to day, you will: Develop processes and drive improvement to deliver tight SLA’s and KPI’s for our customers leveraging vulnerability and assessment tools such as Qualys and Microsoft’s EDR offering. Analyse vulnerability test reports and provide remediation/mitigation plans More ❯

support the team, utilising appropriate internal and external methods and support as well as conduct frequent reviews with direct reports providing constructive feedback and coaching, ensuring KPI’s and SLA’s are met. Monitor and manage performance, setting guidelines, managing holiday/sickness absences and organise shift cover, undertaking or organising emergency cover as required. Effective cost control and review More ❯

ready to mentor junior engineers, this could be your next big move. Role Requirements Provide 2nd and 3rd line support for live Linux-based environments, ensuring systems stay within SLA/KPI thresholds Manage, monitor, and troubleshoot Linux servers and applications via a ticketing system Automate routine tasks and document technical procedures for team use and rapid resolution Train and More ❯

issues to deal with. Looking for root causes or repeated issues and working as part of a team to resolve and escalate these for long term resolution. Meeting team SLA and KPI targets. Occasionally working onsite to support software and hardware implementations. This would involve planning and organising internal and 3rd party resources, creating an implementation plan and then supporting More ❯