301 to 325 of 368 SLA Jobs in the UK

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Hours: Thursday 9am - 8pm Friday 9am - 8pm Saturday 9am - 8pm Sunday 9am - 6pm Key responsibilities: Will be required to conduct activities … Communicate with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way More ❯

year Hours: 9.00 am - 5.30 pm Monday - Friday Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will be required for this role. Key More ❯

party supplier resolver groups so that service level agreements can be met on a monthly basis, monitoring and proactively update tickets/Management that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their tickets – applying ITIL best practice where possible Classification and prioritisation … under pressure Methodical and disciplined approach to work Ability to work well in a team. General knowledge of Third party support agreement(s) An understanding of Service level agreements (SLA) or arrangement(s) & Operating Level Agreements (OLA) Excellent Customer Service & Telephone handling skills 1st line Technical Support experience preferred Experience of working towards/achieving goals e.g. KPIs We are More ❯

Service Desk Manager Key Skills: Experience as a Service Desk Manager or Lead position Managed Service Provider (MSP) experience Hands on 1st line to 3rd line support Experience of SLA management Team management experience Experience of introducing new processes to drive continuous improvement Understanding of SME technologies (Microsoft 365, Azure, networking, firewalls etc) Service Desk Manager Responsibilities: Managing and leading … the service desk team of a mixture of 1st, 2nd and 3rd liners Conduct reviews and suggest ways to improve Leading and implementing SLAs Monitor and manage SLA performance and drive team to improve efficiency Be a key senior escalation contact for clients for any problems If you could be interested in finding out more about the role as a More ❯

Service Desk Manager Key Skills: Experience as a Service Desk Manager or Lead position Managed Service Provider (MSP) experience Hands on 1st line to 3rd line support Experience of SLA management Team management experience Experience of introducing new processes to drive continuous improvement Understanding of SME technologies (Microsoft 365, Azure, networking, firewalls etc) Service Desk Manager Responsibilities: Managing and leading … the service desk team of a mixture of 1st, 2nd and 3rd liners Conduct reviews and suggest ways to improve Leading and implementing SLAs Monitor and manage SLA performance and drive team to improve efficiency Be a key senior escalation contact for clients for any problems If you could be interested in finding out more about the role as a More ❯

Service Delivery Manager We are looking for a strong Service Delivery Manager (SDM) who will be responsible for delivering Technology services to internal business units; driving consistent (SLA governed) service delivery, building a collaborative and honest customer-supplier relationship and delivering timely, accurate and high quality MI reporting. This will be a key role in the Service Delivery management structure … a well structured manner, manage Stakeholder expectations and ensure they are always in the loop. Strong experience of managing 3 rd party suppliers, contract negotiation and management to ensure SLA’s are maintained and developing relationships. Experience of running a Service Desk/Desktop Support function. More ❯

to date with Insurer/Client SLAs and understand the KPI's the repairers are to adhere as a Member Efficiently and accurately process and allocate repair notifications within SLA using the in-house management system. Analyse damage, incident circumstances, and vehicle specifications to assign repairs to appropriate supplier or escalate to the Fast Track Total Loss Team when needed. … Regional Network Controller. Provide investigative feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed SLA's. Monitor and manage supplier performance metrics, breaches, and cancellations on More ❯

profitability. The ideal candidate will have deep expertise in AWS cloud deployment, service reliability, scalability and performance. Combined with end-to-end system integration practice, a strong focus on SLA and cost efficiency of our cloud operations, as well as accelerating customer launches. Responsibilities Define and execute the strategic roadmap for system integration delivery across multiple product deployment projects and … processes in DevOps team allowing to scale across dozens of customers, to accelerate time to market while reducing cost of delivery. Drive a continuous improvement plan focused on excellent SLA delivery (Availability, Performance, Scalability & Security) combined with cost optimization, particularly optimizing AWS & cloud infrastructure budgets. Platform Ownership & Cloud Operations Take full ownership of the 24/7 running of the … In close collaboration with Senior Director of Product Architecture & Senior Director of Product Engineering, build a result-oriented improvement plan to increase efficiency of operations & delivery as well as SLA improvement. Ensure delivery teams are equipped with the right tools, documentation, and training to support product deployments. Lead end-to-end integration, including reliability, performance, and scalability testing. Requirements/ More ❯

profitability. The ideal candidate will have deep expertise in AWS cloud deployment, service reliability, scalability and performance. Combined with end-to-end system integration practice, a strong focus on SLA and cost efficiency of our cloud operations, as well as accelerating customer launches. Key Responsibilities Leadership & Strategy Define and execute the strategic roadmap for system integration delivery across multiple product … operational processes in DevOps team enabling scale across dozens of customers, to accelerate time to market while reducing cost of delivery. Drive a continuous improvement plan focused on excellent SLA delivery (Availability, Performance, Scalability & Security) combined with cost optimization, particularly optimizing AWS and cloud infrastructure budgets. Platform Ownership & Cloud Operations Take full ownership of the 24/7 running of … close collaboration with Senior Director of Product Architecture and Senior Director of Product Engineering, build a result-oriented improvement plan to increase efficiency of operations & delivery as well as SLA improvement. Ensure delivery teams are equipped with the right tools, documentation, and training to support product deployments. Lead end-to-end integration, including reliability, performance, and scalability testing. Qualifications & Experience More ❯

. The ideal candidate will have deep expertise in AWS cloud deployment, service reliability , scalability and performance. Combined with end-to-end system integration practice , a strong focus on SLA and cost efficiency of our cloud operations, as well as accelerating customer launches. Key Responsibilities Leadership & Strategy Define and execute the strategic roadmap for system integration delivery across multiple product … DevOps team allowing to scale across dozens of customer s , to accelerate time to market while reduc ing cost of delivery. Drive a continuous improvement plan focused on excellent SLA delivery (Availability, Performance, Scalability & Security ) combined with cost optimization , particularly optimizing AWS & cloud infrastructure budgets. Platform Ownership & Cloud Operations Take full ownership of the 24/7 running of the … collaboration with Senior Director of Product Architecture & Senior Director of Product E ngineering, build a result-oriented improvement plan to increase efficiency of operation s & delivery as well as SLA improvement . Ensure delivery teams are equipped with the right tools, documentation, and training to support product deployments. Lead end-to-end integration, including reliability, performance, and scalability testing. Qualifications More ❯

profitability. The ideal candidate will have deep expertise in AWS cloud deployment, service reliability, scalability and performance. Combined with end-to-end system integration practice, a strong focus on SLA and cost efficiency of our cloud operations, as well as accelerating customer launches. Candidate Privacy Notice Data protection legislation regulates the way in which your personal information (disclosed to us … processes in DevOps team allowing to scale across dozens of customers, to accelerate time to market while reducing cost of delivery. Drive a continuous improvement plan focused on excellent SLA delivery (Availability, Performance, Scalability & Security) combined with cost optimization, particularly optimizing AWS & cloud infrastructure budgets. Platform Ownership & Cloud Operations Take full ownership of the 24/7 running of the … In close collaboration with Senior Director of Product Architecture & Senior Director of Product Engineering, build a result-oriented improvement plan to increase efficiency of operations & delivery as well as SLA improvement. Ensure delivery teams are equipped with the right tools, documentation, and training to support product deployments. Lead end-to-end integration, including reliability, performance, and scalability testing. Requirements/ More ❯

business areas. The role is primarily Leeds based however you?may be expected to work at our client locations as and when required. The Major Incident Manager will ensure SLA/KPI targets are being achieved and the contracted scope of services are being delivered efficiently within an ITIL framework. The candidate will ensure that highly effective communications and levels … Key Responsibilities Acts as the main escalation point for all Major IT Incidents & take full ownership of facilitating the restoration of service following of Major Incidents within the agreed SLA's in a multi-supplier environment. Setup and distribute Major Incident Communication during the major incident life cycle, until resolution and ensure progress on incidents is continually assessed, making appropriate More ❯

business areas. The role is primarily Leeds based however you?may be expected to work at our client locations as and when required. The Major Incident Manager will ensure SLA/KPI targets are being achieved and the contracted scope of services are being delivered efficiently within an ITIL framework. The candidate will ensure that highly effective communications and levels … Key Responsibilities Acts as the main escalation point for all Major IT Incidents & take full ownership of facilitating the restoration of service following of Major Incidents within the agreed SLA's in a multi-supplier environment. Setup and distribute Major Incident Communication during the major incident life cycle, until resolution and ensure progress on incidents is continually assessed, making appropriate More ❯

tracks, monitors, and communicates problems and business risks to ensure timely resolution and compliance. This role offers a hybrid working pattern. How Youll Contribute Deliver infrastructure services to agreed SLA requirements Troubleshoot/resolve problems associated with the infrastructure environment Work with hardware/software vendors to resolve technical support issues Coordinate and work with global architects and other regional … system infrastructure to manage business systems and security risks Actively works with automating the IT infrastructure delivery Work with the following Key Processes: o Event Management; monitoring , measuring against SLA, triggering and reporting o Incident Management; log all incidents and resolve as quickly as possible o Change Management; process approved changes from Build into Run o Request Management; manage all … requests to resolution or escalation o Asset & Configuration Management; manage resources and configurations required to deliver services to agreed SLA What Youll Bring To help us make a difference, youll bring your passion and expertise/talent for what you do along with the following skills, experience, qualifications and attributes: Essential Relevant Degree or equivalent experience IT infrastructure experience An More ❯

1st Line Support Engineer Lyneham nr Swindon To £26,500 + Full Benefits This is a fantastic opportunity for you, an experienced 1st Line IT Support Engineer with SC Security Clearance (or able to obtain, or Lapsed SC Clearance), to More ❯

Communicate with the customer in a warm, friendly and professional manner Creating and modifying users in active directory and setting up new user profiles Monitor the queue and the SLA response times taking cases before the SLA expires Manage cases within your queue and update at the end of each week, with a maximum of 10 cases still open (where More ❯

On behalf of the DSTL, we are looking for a Senior Service Owner (Inside IR35) for a 12 month contract based hybrid 1-2 days per week in Salisbury. DSTL is the Ministry of Defence (MOD)'s science and technology More ❯

of schedule the worker need to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement/Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to … demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of I.T componentry. Accuracy and attention to detail. IND/LET More ❯

of schedule the worker need to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement/Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to … demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of I.T componentry. Accuracy and attention to detail. IND/LET More ❯

be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to define processes, systems, and skills for multi-tech solutions. Interface with Customer Services … Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational More ❯

be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to define processes, systems, and skills for multi-tech solutions. Interface with Customer Services … Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational More ❯

be a part of it? What will you be doing? Join a 2nd/3rd Line Technical Support & Delivery team handling complex technical activities for Customer Services. Responsibilities include SLA-aligned delivery, governance participation, resource planning, incident and root cause management, and collaboration across support teams to define processes, systems, and skills for multi-tech solutions. Interface with Customer Services … Service Delivery, and Operational teams, especially Problem & Service Management. Contribute to metrics: SLA, RiSLA, MTTR, DOT, MTBF, fault volumes, and reliability. Provide on-call support (including weekends), uphold quality and delivery standards, self-manage tasks, drive service excellence, initiate process improvements, translate strategy into goals, and manage change control via RAMS and governance. What youll bring? Extensive experience in operational More ❯

3rd party vendors, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA's, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to-end mobile services. The Responsibilities * You will oversee the configuration … and in-life support of mobile devices. This includes policy management changes, configuration management, and post-deployment support.* Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The Requirements* Security (SC Clearance) or able to achieve.* Proven experience in a 3rd line support or senior mobile More ❯

Fourteen IP is a specialist Voice and Data Solutions provider focused on providing service, support, and solutions for the Hospitality industry right across the UK, Europe, Middle East, and Africa. They work with best-of-breed partners such as HP More ❯

early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. Oversee daily service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as … large , multi-functional customer support team (40+). Proven leadership in a service desk or technical support environment. Passion for developing people - especially mentoring younger team members. Skilled in SLA/KPI management, reporting, and quality assurance. Exceptional communication, organisation, and problem-solving abilities. Knowledge of telecoms, broadband or tech support is beneficial. Experience working within ISO and GDPR-compliant More ❯