326 to 350 of 711 SLA Jobs in the UK

resolution Ability to translate technical information for non-technical audiences and provide high-quality customer service Experience maintaining detailed incident reports and working within SLA guidelines Composure and professionalism under pressure with strong organisational skills Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're More ❯

resolution Ability to translate technical information for non-technical audiences and provide high-quality customer service Experience maintaining detailed incident reports and working within SLA guidelines Composure and professionalism under pressure with strong organisational skills Diversity, Inclusion & Belonging We're a Times Top 50 Employer for Gender Equality. We're More ❯

resolve issues. • Collaborate closely with development, architecture, and service teams to ensure smooth database deployments and integrations, best practice solution design, and achieve service SLA requirements. • Participate in capacity planning and resource allocation for the DBA team. • Ensure high availability and disaster recovery capabilities for all critical database systems. • Stay More ❯

and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of More ❯

and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of More ❯

operate/influence at senior board level Confident with customers and able to manage their expectations commercially Organised, detailed and able to translate contract SLA's and customer requirements into working documentation Flexibility - happy to turn hand to any tasks/do what's needed Big picture thinking - ability to More ❯

team email inboxes. Assisting auditors with any queries they may have during the annual audit. Completing and reviewing complex member calculations ensuring all calculation SLA's are maintained. Reviewing complaint/Historic pension transfer cases Authorization of daily payments. Supporting all processes to maintain compliance and minimise escalations and complaints. More ❯

on problem resolutions, fixes and updating of the technical knowledgebase as required Monitoring of the breach queues to ensure tickets are not breaching their SLA’s Key Competencies of the 2nd Line IT Support Technician: Proven track record of supporting IT networks Thorough knowledge of Microsoft Windows desktop applications and More ❯

key responsibilities include: Providing customer service support by troubleshooting application issues and documenting root causes, keeping stakeholders updated. Ensuring standard requests are completed within SLA and small application changes are delivered in line with priorities, keeping stakeholders informed. Working with architects and colleagues to ensure software upgrades are completed as More ❯

Key responsibilities: Managing delivery capabilities in line with an agreed budget, headcount and associated service delivery obligations and objectives. Ensuring contractual obligations including stringent SLA adherence are met with changes made as required via appropriate governance controls. Establish and maintain strong relationships with key stakeholders, actively managing expectations and proactively More ❯

Key responsibilities: Managing delivery capabilities in line with an agreed budget, headcount and associated service delivery obligations and objectives. Ensuring contractual obligations including stringent SLA adherence are met with changes made as required via appropriate governance controls. Establish and maintain strong relationships with key stakeholders, actively managing expectations and proactively More ❯

standard Disparate systems integration using RESTful APIs Automation/Workflow/Orchestration/BPM Querying large datasets Working in an operational role with strict SLA Skills we’d love to see/Amazing Extras: Preferred experience in a Security Operations environment Preferred experience with recognized SIEM solutions, preferably Azure Sentinel More ❯

and enterprise-scale database environments. Carry out annual technology and user audits. Manage the provision and maintenance of 3 rd party infrastructure to agreed SLA's including hosting, personal computing support and networking at all major NGC locations. Manage all NGC owned servers, switches, firewalls and routers. Maintain appropriate licenses More ❯

efficiency, sustainability & reliability. Management of the provision of infrastructure & inventory asset management. Participate in regular operational meetings Review Work Order compliance & ensure all contractual SLA's are achieved. Interface with Infra Ops Management for day to day operational requirements. Assist in recruiting efforts. Manage the resolution of any infrastructure engineering More ❯

for pricing and strategic price planning with partners and operations teams. Operations Management Manage relationships with international fulfillment partners and 3PL providers to ensure SLA adherence and efficient delivery. Coordinate and automate multiple manufacturing facilities worldwide, scaling logistics into new geographies. Optimize supply chain processes, from procurement and inventory management More ❯

at all levels. Proficiency in Microsoft Office Suite. Exceptional accuracy and attention to detail. Ability to prioritise workload and meet deadlines while adhering to SLA requirements. Experience & Professional Qualifications Bachelor's degree in Business, IT, or equivalent professional experience. Experience in customer-facing roles. Experience supporting the Acturis broking application. More ❯

partners via tickets, emails and phone. Implement medium to high complexity solutions related to e-commerce platforms, transactions, plugins and integrations according to agreed SLA and standards. Manage technical onboarding of new merchants for the company. Maintain communication with third-party vendors. Responsible for maintaining up-to-date documentation for More ❯

headquarters. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes Consolidation, improvement and expansion of our cloud infrastructure offering Increased visibility of cloud estate and health metrics Greater control and management of infrastructure for More ❯

studios. However, we understand that flexibility matters, so we're open to discussing hybrid options based on individual needs. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for More ❯

and end of job reports are fed back to the client in a timely manner meeting the clients expectations and making sure that any SLA agreements are being met. Youll be able to manage risk and ensuring all quality and health & safety requirements are met, work closely with the internal More ❯

Required Skills MSP Experience. Basic networking. Windows server support. Office 365 administration. Networking Experience as a 2nd line support Engineer. Efficient in meeting all SLA’s (including troubleshooting, maintenance and support). Benefits Free IT Certifications. Clear progression pathway. Life Assurance. Health Insurance. Company Car Scheme More ❯

Oversee and improve IT Security operations, ensuring efficient and compliant management of security services. Vendor Management: Manage outsourced security providers, ensuring performance meets established SLA standards. Incident Response: Lead and manage IT security incidents, including forensics when necessary. Security Services: Drive the delivery of services including Threat & Vulnerability Management, Privileged More ❯

software tools for quality audits, content editing, and data capture. The associate should be aware of operational metrics like productivity, quality (defect percentage), and SLA requirements, and will be measured on compliance with these metrics and guidelines. The role requires being a team player, suggesting process improvements, and often communicating More ❯

improvements. Willingness to handle sensitive content responsibly. PREFERRED QUALIFICATIONS Experience with databases (SQL, MySQL, ETL) and large data sets. Experience managing operational processes with SLA responsibilities. We support an inclusive culture. If accommodations are needed during the application or onboarding process, please visit Amazon is an equal opportunity employer, valuing More ❯

implementing new systems, with ability to understand and maintain/enhancing existing systems Strong problem solving skills Time managed and organised, you can meet SLA’s that are prescribes and take appropriate action to ensure none of them are exceeded. Strong analytical capability Experience in the following: Object-oriented programming More ❯