326 to 350 of 368 SLA Jobs in the UK

early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. Oversee daily service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as … large , multi-functional customer support team (40+). Proven leadership in a service desk or technical support environment. Passion for developing people - especially mentoring younger team members. Skilled in SLA/KPI management, reporting, and quality assurance. Exceptional communication, organisation, and problem-solving abilities. Knowledge of telecoms, broadband or tech support is beneficial. Experience working within ISO and GDPR-compliant More ❯

excellent IT support and service to our clients, helping to ensure that both individual and team SLAs are met Respond to customer calls and tickets daily, resolving them within SLA and keep the customer updated at all times. Escalate business critical issues Represent SolCo professionally at all times, ensuring our customers experience is always a positive one Respond to all … assigned customer tickets within SLA, make and receive calls to customers, update the necessary internal CRM/ticket system and supplier systems where necessary Contact suppliers where necessary to escalate issues and update internal system with supplier responses Where necessary, order/provision/configure new services for customers Ensure all IT support customers are fully monitored at all times. More ❯

be our enterprise clients' dedicated point of contact, ensuring they gain maximum value from our data-driven software solutions. You will be responsible for customer retention, issue resolution oversight, SLA performance and the proactive development of client relationships across key accounts. You'll collaborate closely with product, engineering, QA, support and commercial teams to deliver a seamless customer experience and … ensure the long-term success of each client relationship. Key Responsibilities: Customer success & relationship management SLA, support & commercial oversight Issue escalation & advocacy Insights & product feedback Requirements: Significant experience in customer support, account management or technical delivery for B2B software or infrastructure Experience in managing enterprise or critical accounts with responsibility for retention, support and value realisation Strong understanding of service … models, incident management, SLA frameworks and support cost control Excellent communication and stakeholder engagement skills, including presenting to senior client leadership Ability to coordinate cross-functional teams and prioritise work based on customer impact and urgency Comfortable with technical concepts and data-driven platforms (e.g. integrations, modelling tools, dashboards) Degree in Engineering, Computer Science, Business or a related field is More ❯

of schedule, the worker needs to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement/Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate: Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to … demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of IT componentry. Accuracy and attention to detail. Your new company: You will be joining a company at the forefront of the IT industry with their Head Office in Hatfield as a Technical Operative 1. You will More ❯

Are you an aspiring IT Network Technician looking to start your career with a well-established and evolving company? Fourteen IP are specialist Voice and Data Solutions providers focused on providing service, support, and solutions for the Hospitality industry right More ❯

Shift Engineer, Data Centres page is loaded Shift Engineer, Data Centresremote type: On-sitelocations: Slough, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ461223 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies More ❯

all reactive jobs via telephone and email Schedule and coordinate maintenance activities, including PPM and reactive works. Proactively monitor and chase work orders to ensure completion within the required SLA Respond to Client queries and provide timely updates on job progressions. Utilise internal reports to drive performance and meet contractual KPIs. Generate purchase orders for materials and subcontractor requirements Plan … are scheduled efficiently minimising travel time. Ensure all PPMs are completed within the appropriate timescales. Liaise with mobile engineers and Contract Manager to ensure efficient planning of work. Escalate SLA failures in advance to optimise opportunity to avoid failure. Administration tasks as required by the business. Skills and Experience Experience of working to strict SLAs & KPIs Excellent communication and interpersonal More ❯

EBITS LLP is a world leader in providing software and hardware solutions for the Aviation Refuelling industry. Our systems are deployed in most of the major international airports around the world; our customers include some of the world’s largest More ❯

Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯

Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯

Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯

Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯

Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯

Service Management role, preferably within the Managed Service Provider industry. Ideally, we are looking for the Senior Service Delivery Manager to manage contractual performance of services within the agreed SLA, and influence actions which are required to mitigate or remediate an SLA breach. Previous positions necessitated the ability to convey intricate technological subjects and their connection to addressing business challenges. More ❯

in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role will be based from our Feltham depot TW14 0AF and will work 12 hrs … lifecycle to a satisfactory customer resolution. Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLA's Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct liaison with our customer on the phone, email and via bespoke More ❯

in supporting our customer, along with our Traffic Signal and CCTV Engineers. Will help to ensure that the operation is run effectively, incidents and incoming calls are managed within SLA, correct processes are followed, whilst consistently delivering a first-class service to its customers. This role is a 12 month fixed term contract and will be based from our Feltham … lifecycle to a satisfactory customer resolution. Providing first level support and ownership for all incidents and requests Initial incident triage of all requests Ensuring timely call resolution to achieve SLA's Meeting Service Desk (KPI) Key Performance Indicators Pro-active contact with suppliers including escalations when necessary Have direct liaison with our customer on the phone, email and via bespoke More ❯

supervise installations ensuring specification is correct and matches any provided quotation. Ensure all consumable stock levels are maintained and re-order any stock as required. Ensure that any service level agreement clients have suitable level of consumables in stock to maintain service at all times. Analyse complex audiovisual and IT faults, provide solutions and suggest replacement equipment and systems where … with the Head of Audiovisual to audit and update working procedures to ensure efficiency, maintain operative control and quality standards. Undertake risk assessments of the teaching areas covered by SLA agreements. Develop standard operating protocols for audiovisual and IT systems and provide the necessary staff and users with training. Implement the Trusts policy and procedure relating to the video recording More ❯

security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions … Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable) Hands-on experience managing incidents, escalations, and SLA-driven environments Ability to improve processes, coordinate workloads, and ensure service delivery excellence If you’re an experienced Team Lead or 3rd Line Engineer looking to step up into a More ❯

security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions … Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable) Hands-on experience managing incidents, escalations, and SLA-driven environments Ability to improve processes, coordinate workloads, and ensure service delivery excellence If you’re an experienced Team Lead or 3rd Line Engineer looking to step up into a More ❯

security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions … Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable) Hands-on experience managing incidents, escalations, and SLA-driven environments Ability to improve processes, coordinate workloads, and ensure service delivery excellence If you’re an experienced Team Lead or 3rd Line Engineer looking to step up into a More ❯

If you have a passion for IT technology and a knack for delivering exceptional service, we want to hear from you! We're looking for a DC Services Engineer to join an innovative team in Edinburgh! In this full-time More ❯

Logistics Inventory Analyst - UK Contract ends: 29th of May 2026 Salary: £72,000 - £82,000/year pro rata Location: UK remote (1-2 London visits/months required) Full time role - No Visa sponsorship provided. This position is to More ❯

Logistics Inventory Analyst - UK Contract ends: 29th of May 2026 Salary: £72,000 - £82,000/year pro rata Location: UK remote (1-2 London visits/months required) Full time role - No Visa sponsorship provided. This position is to More ❯

Logistics Inventory Analyst - UK Contract ends: 29th of May 2026 Salary: £72,000 - £82,000/year pro rata Location: UK remote (1-2 London visits/months required) Full time role - No Visa sponsorship provided. This position is to More ❯

Logistics Inventory Analyst - UK Contract ends: 29th of May 2026 Salary: £72,000 - £82,000/year pro rata Location: UK remote (1-2 London visits/months required) Full time role - No Visa sponsorship provided. This position is to More ❯