351 to 363 of 363 SLA Jobs in the UK

security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions … Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable) Hands-on experience managing incidents, escalations, and SLA-driven environments Ability to improve processes, coordinate workloads, and ensure service delivery excellence If you’re an experienced Team Lead or 3rd Line Engineer looking to step up into a More ❯

security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions … Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable) Hands-on experience managing incidents, escalations, and SLA-driven environments Ability to improve processes, coordinate workloads, and ensure service delivery excellence If you’re an experienced Team Lead or 3rd Line Engineer looking to step up into a More ❯

If you have a passion for IT technology and a knack for delivering exceptional service, we want to hear from you! We're looking for a DC Services Engineer to join an innovative team in Edinburgh! In this full-time More ❯

Affinity Water has a exciting opportunity available to work in our Cyber Security Team as a Third Party Security Assurance Analyst. The Role: As aThird Party Security Assurance Analyst will be responsible for conducting third-party security risk assessments across More ❯

Driven by Intelligence. Powered for the Future. Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent More ❯

Driven by Intelligence. Powered for the Future. Autel is a global tech innovator in automotive diagnostics and smart mobility. With 2,000+ talents across 70+ countries, we fuse AI, big data, and cloud to drive the next generation of intelligent More ❯

with the school and the wider Ark IT team to provide excellent customer centric, proactive and reactive support to ensure the continuous availability of the IT equipment within the SLA’s and KPI’s as defined. Ark is committed to safeguarding and promoting the welfare of children and young people; all successful candidates will be subject to an enhanced Disclosure … issues require escalation Maintain spare IT stock, warranties and software licences in accordance with the asset register Instigate hardware swap outs within the timescales set out by the available SLA to maintain service availability on failed devices Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware Training The opportunity may offer a permanent More ❯

Head of Service Desk in overall operations of the Managed Service Team. This will include management of your own team and working towards a select set of objectives including SLA’s, XLA’s and overall team performance with other team leaders to improve our customer experience. You will also be dealing with escalation’s, complaints and improving process and procedures … coordinate the 3rd Line, Service Desk, Monitoring and Backup, Field operational teams Ensure that all tickets are prioritised and assigned appropriately and in accordance with XLA’s and client SLA’s Personal and Team Development: 55% Act as a role model for delivering results for enthusiasm and enjoyment of your work for teamwork, for coaching and mentoring of colleagues and More ❯

Head of Service Desk in overall operations of the Managed Service Team. This will include management of your own team and working towards a select set of objectives including SLA’s, XLA’s and overall team performance with other team leaders to improve our customer experience. You will also be dealing with escalation’s, complaints and improving process and procedures … coordinate the 3rd Line, Service Desk, Monitoring and Backup, Field operational teams Ensure that all tickets are prioritised and assigned appropriately and in accordance with XLA’s and client SLA’s Personal and Team Development: 55% Act as a role model for delivering results for enthusiasm and enjoyment of your work for teamwork, for coaching and mentoring of colleagues and More ❯

main point of contact for all design-related queries • Completion of regular design audits (processes, spreadsheets, reporting) Daily Management of Design Team • Allocate daily workloads to team members following SLA and priority order • Update relevant documents (daily workload trackers) & attend management meetings • Oversee design QCs to ensure high-quality outputs • Conduct monthly 1:1s to support staff development and process … senior management Management of Design Team KPIs • Track, monitor and report on team KPIs • Ensure monthly KPI targets are consistently met • Oversee delivery of websites within a 3 day SLA Project Management • Accurately track individual designers’ project work • Conduct regular follow-ups and check-ins to ensure timely project completion Main Point of Contact for Design • Escalate any issues raised More ❯

main point of contact for all design-related queries • Completion of regular design audits (processes, spreadsheets, reporting) Daily Management of Design Team • Allocate daily workloads to team members following SLA and priority order • Update relevant documents (daily workload trackers) & attend management meetings • Oversee design QCs to ensure high-quality outputs • Conduct monthly 1:1s to support staff development and process … senior management Management of Design Team KPIs • Track, monitor and report on team KPIs • Ensure monthly KPI targets are consistently met • Oversee delivery of websites within a 3 day SLA Project Management • Accurately track individual designers' project work • Conduct regular follow-ups and check-ins to ensure timely project completion Main Point of Contact for Design • Escalate any issues raised More ❯

Network Consultant Our client is seeking a talented and driven individual to contribute to their continued growth and success. Working alongside the technical and sales teams, you will play a vital role in assisting clients with their technical enquiries, from More ❯

technical strengths and weaknesses to ensure the best utilisation of the resource for the Call Scheduler. • Provide technical assistance to assigned direct and indirect accounts within timescales specified by SLA’s. • Make recommendations to RSM for technical training and carries out field coaching in technical and customer care standards. • Effectively investigate and rectify faults reported by direct and indirect end … a detailed report with supporting documentation if required for RSM. • Perform routine maintenance and modifications/updates as required • Provide support during installations • Understand and be fully conversant with SLA’s relating to assigned accounts. • Understand solutions in use and be able to carry out basic fault finding • Report reoccurring faults to enable proactive management of such faults • Share expertise More ❯