476 to 500 of 522 SLA Jobs in the UK

Client Engagement Manager page is loaded Client Engagement Manager Hae locations United Kingdom - London - Paddington (PPS) time type Kokopäiväinen posted on Julkaistu yli 30 päivää sitten job requisition id JR016816 Ota askel eteenpäin ja anna Edenredin yllättää sinut. Toimitamme joka More ❯

Field Engineer Belfast 1 Year Fixed Term Contract Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. This role is offered on a 12-month fixed term contract. Key Responsibilities … with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit times, and reflect actual work done in real time through accurate More ❯

Field Engineer Belfast 1 Year Fixed Term Contract Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. This role is offered on a 12-month fixed term contract. Key Responsibilities … with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit times, and reflect actual work done in real time through accurate More ❯

ideally within an innovation hub, commercial space, or mixed-use environment. You'll have a good understanding of Planned and Reactive Maintenance systems, contractor coordination, and service level agreement (SLA) monitoring. Experience managing technical facilities such as laboratories, ICT infrastructure, or controlled environments would be a strong advantage. For more information please visit: For a confidential discussion, please contact Katharine More ❯

satisfaction Daily reporting and management of all incidents in progress and aligning technical resource when required, ensuring daily incident update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments at a highly technical … hit the ground running on urgent issues Standardise work practices and processes, developing CSI and quality culture Promote service excellence and work on an ITIL structure throughout Supports regular SLA/OLA/KPI performance data gathering and the determination of remedial/corrective action Maintain an intimate awareness and understanding of incidents allowing effective communication with senior management/ More ❯

quality, maintainable backend code and features on time, aligned with established codebase architectural standards and covered by tests Supporting backend system performance and reliability, helping maintain a 99% uptime SLA Contributing to incident response and resolution, ensuring 80% of P1 issues are resolved within SLA Mentoring junior team members and supporting the Lead Backend Engineer in upholding team performance and More ❯

environments. •Oversee Transmission Operations: Manage a 24x7 global team responsible for real-time monitoring of payment transmissions, incident detection, and stakeholder alerting. Ensure timely communication of RSP issues and SLA breaches, and lead coordination of advisories and root cause analysis. •Manage Catalogue & Data Integrity Functions: Supervise catalogues maintenance including but not limited to RSP codes, CPU locations, bank swift codes … while aligning with platform configurations and adherence to mandatory field standards. •Lead RSP Testing & Quality Assurance: Ensure comprehensive test coverage including transaction cancellation, amendment, retransmission, mandatory field validation, and SLA compliance. Ensure test results are documented, tracked, and communicated to onboarding teams. •Foster Cross-Functional Collaboration: Partner with engineering, compliance, customer support, and regional product teams to ensure alignment and More ❯

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people More ❯

Business users) on functional issues Triaging of issues and coordination with cross-functional teams for timely resolution Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring quality of delivery at all times Adhere to shift rotation plan and operating model Interaction with SMEs on functional issues Coordinate communications between suppliers, OEM, and other … assist in preparing operational reports Triaging of issues and coordination with cross-functional teams for timely resolution Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring quality of delivery at all times Adhere to shift rotation plan and operating model Interaction with SMEs on functional issues Coordinate communications between suppliers, OEM, and business More ❯

are delivered in line with expectations, know the projects in flight · Work with CX Executives to ensure all responses to customers are coherent, well structured and responded to with SLA · Maintain strong relationships within the customer · Own all cases and responses, use other teams to input as required · Ensure all customer contact details are updated in the CRM · Onboard new … processes, upsell revenue lead indicators. · Written, Verbal and Numerical literacy is a must · Must be organised and attention to detail oriented Key Measures of Success · Net value retention · Achieve SLA targets · Customer satisfaction survey CSAT · Revenue Growth · EBSTA score Excellent benefits are on offer with this role, including every other Friday off. More ❯

Shift Engineer, Data Centre Operations page is loaded Shift Engineer, Data Centre Operations Apply remote type On-site locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ433886 JLL empowers you to shape a brighter More ❯

all reactive jobs via telephone and email Schedule and coordinate maintenance activities, including PPM and reactive works. Proactively monitor and chase work orders to ensure completion within the required SLA Respond to Client queries and provide timely updates on job progressions. Utilise internal reports to drive performance and meet contractual KPIs. Generate purchase orders for materials and subcontractor requirements Plan … scheduled efficiently minimising travel time. Ensure all PPMs are completed within the appropriate timescales. Liaise with mobile engineers and Contract M anager to ensure efficient planning of work. Escalate SLA failures in advance to optimise opportunity to avoid failure. Administration tasks as required by the business. Skills and Experience Experience of working to strict SLAs & KPIs Excellent communication and interpersonal More ❯

Installation AV Engineer Basic salary dependant on experience £30,000 - £34,000 25 days holiday , Travel, Overtime (time and a half) Company Mobile Phone & Laptop AV Talent are pleased to be add another award winning 'end to end' AV solutions More ❯

Installation AV Engineer Basic salary dependant on experience £30,000 - £34,000 25 days holiday , Travel, Accommodation & Food ( Engineer Credit Card) All tools and transport provided Company Mobile Phone & Laptop AV Talent are pleased to be add another award winning More ❯

Job Title Shift Leader My client is a global leading provider in facilities management and they are looking for a shift lead to look after the building services for one of their prestigious critical sites, located in Canary Wharf. The More ❯

business in line with the client Vision. Role Support all Client and Project Implementations Project planning and coordination support Document and maintain trackers Undertake within defined policy, procedures and SLA External and Internal Customer Testing support Support test scripting and execution activities of new and existing customers Support Internal Testing activities Undertake within defined policy, procedures and SLA System Demonstrations … Setup and confidently lead online and in person client system demonstrations to existing and prospective clients Undertake within defined policy, procedures and SLA Relationship Management with both external and internal stakeholders Effectively manage relationships with both new and existing customers Effectively manage relationships with internal customers Undertake within defined policy, procedures and SLA Resolution of testing incidents as they occur … technical/functional) First line support for testing incidents Work with IT where required for additional technical support Undertake within defined policy, procedures and SLA Buyer/Supplier technical configuration and file formats support Support Buyers technical configuration of their ERP system Answer queries on supported file formats such as XML, ANSI, MT940s, Excel Answer queries on host-to-host More ❯

business in line with the client Vision. Role Support all Client and Project Implementations Project planning and coordination support Document and maintain trackers Undertake within defined policy, procedures and SLA External and Internal Customer Testing support Support test scripting and execution activities of new and existing customers Support Internal Testing activities Undertake within defined policy, procedures and SLA System Demonstrations … Setup and confidently lead online and in person client system demonstrations to existing and prospective clients Undertake within defined policy, procedures and SLA Relationship Management with both external and internal stakeholders Effectively manage relationships with both new and existing customers Effectively manage relationships with internal customers Undertake within defined policy, procedures and SLA Resolution of testing incidents as they occur … technical/functional) First line support for testing incidents Work with IT where required for additional technical support Undertake within defined policy, procedures and SLA Buyer/Supplier technical configuration and file formats support Support Buyers technical configuration of their ERP system Answer queries on supported file formats such as XML, ANSI, MT940s, Excel Answer queries on host-to-host More ❯

Field Engineer Belfast 1 Year Fixed Term Contract Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers click apply for full job details More ❯

and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PEDs, PCs. Project work including retail weighing scales, Scanners, PEDs and PC Rollouts. Providing … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride in … delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency - An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive for More ❯

and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PEDs, PCs. Project work including retail weighing scales, Scanners, PEDs and PC Rollouts. Providing … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride in … delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency- An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive for More ❯

and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PEDs, PCs. Project work including retail weighing scales, Scanners, PEDs and PC Rollouts. Providing … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride in … delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency- An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive for More ❯

and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PED’s, PC’s. Project work including retail weighing scales, Scanners, PED’s and … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customer’s satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride … in delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency - An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive More ❯

and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PED’s, PC’s. Project work including retail weighing scales, Scanners, PED’s and … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customer’s satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride … in delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency - An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive More ❯

Client Engagement & Support Manager - Financial Technology - London/Hybrid (Key skills: Client Engagement, Application Support, IT Operations, SLA Management, Stakeholder Management, Escalation Handling, Service Delivery, Relationship Management, JIRA, Wealth Management Technology, Digital Marketing Support, Team Leadership) Are you a client-focused leader who thrives on building trusted relationships, ensuring service excellence, and leading high-performing teams? Do you want to … time zones, and facilitating effective communication between support, development, QA, and IT. You'll use tools like JIRA to produce and present analytics on service performance, ticket trends, and SLA compliance-helping identify opportunities for improvement and future product enhancements. To succeed, you will bring 7-10 years of experience, including at least three years in a client-facing leadership More ❯

and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive print and scanning service to the customer, to meet agreed SLA’s and customer satisfaction Accurately capture and record data in line with client expectations Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is More ❯