76 to 100 of 196 SLA Jobs in the UK

Provide technical support for IT issues escalated from 1st Line, covering desktop, server, cloud, and telecoms environments. Troubleshoot and resolve incidents in line with SLA targets, ensuring timely and effective service delivery. Support and administer telecoms platforms including Gamma Horizon, Giacom, SIP Trunk Call Manager, and similar systems. Carry … DHCP, VPNs) Microsoft 365 and Azure administration Telecoms platforms: Gamma, Giacom, SIP Trunk Call Manager Ability to manage and resolve tickets efficiently within SLA targets. Experience liaising with telecoms providers such as BT Openreach. Experience & Technical Skills 3+ years experience in IT support, with exposure to 2nd Line responsibilities. Windows ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

parts Using remote diagnostics tools and portals to identify and resolve issues efficiently Producing clear service reports and maintaining accurate maintenance records Supporting SLA delivery and contributing to a high standard of customer service Taking part in an on-call rota when required What we're looking for: Essential Experience ...

parts Using remote diagnostics tools and portals to identify and resolve issues efficiently Producing clear service reports and maintaining accurate maintenance records Supporting SLA delivery and contributing to a high standard of customer service Taking part in an on-call rota when required What we’re looking for: Essential Experience ...

seeking an experienced Service Manager to join the organisation. This is a key role focused on owning BAU services, driving cost optimisation, and ensuring SLA/KPI compliance within a secure, mission-critical environment. You'll act as the single service owner, working within a DevSecOps and Agile model , coordinating ...

position (37.5) Monday to Friday, 09:00-17:00. Duties will include: Troubleshoot and resolve EUD incidents, requests and problems within the agreed Service Level Agreement's, Identifying any patterns and trends within the EUD services taking proactive measures to raise as problems Ensure the EUD Senior Engineer is aware ...

support tickets in the Jira Service Desk - Jira Service Desk: Responsible for ensuring that all incoming requests are handled promptly and effectively within set SLA, assigning tickets to the appropriate IT/IS staff, and providing regular updates to users on the status of their requests - Asset Management: Responsible ...

isolation for incidents following established runbooks and procedures. Document incidents, actions, and outcomes accurately in the incident management system. Support service delivery and SLA compliance Ensure thorough shift handovers documenting operational status and ongoing incidents. Investigate and resolve incidents escalated from L1.5 Engineers, conducting in-depth analysis of compute, storage ...

with ‘best practice’ ensuring compliance to relevant policies. To maintain confidentiality and discretion. Provide first line analysis of all IT issues and ensure that SLA’s are met. Keep customers informed of the status and progress of tasks and update tickets. Ensure the customer is satisfied with the final resolution ...

systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with our service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms ...

mitigation. 3rd party/vendor liaison with respect to technical build, support and maintenance. Meet levels of service in line with published/agreed SLA's. Adherence to all Pilgrim's processes including: - Raising, reviewing and approval of Change Controls. Identify, investigate, update and resolve problem records. Ensuring the configuration ...

Providing support to users on software platforms supported by the Messaging team Resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Being a technical escalation contact for enquiries and issues related to messaging services from users, more junior team members ...

systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms ...

Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would ...

Provide 1st/2nd Line technical support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in house EPoS Application Experience of SQL Server and windows server Install, upgrade, support and troubleshoot in house back ...

hardware/software Installation of equipment at customer site and providing training for use. Management of own diary to build and install projects within SLA’s Stock taking and reporting Stock ordering and management Training An apprenticeship includes regular training with a college or other training organisation At least ...

Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics Shell scripting Management, investigation and resolution of support tickets within the SLA System updates (applications, middleware, database) Required Skills & Experience Linux Administration: RHEL or similar (very strong practical application and experience) Ansible (very strong practical application ...

reporting solutions using Power BI (nice-to-have). Manage IT governance, supplier relationships, and IT security compliance. Resolve incidents and service requests within SLA, including occasional out-of-hours support. Collaborate with UK and global teams to ensure alignment with business priorities. Conduct occasional site visits to understand business ...

resolving software and data-related issues, and contributing to product improvement. Case Management: Handle support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience. Knowledge Sharing : Knowledge Article creation. Collaboration : Provide input in support team in meetings, follow defined support procedures ...

adoption metrics, feedback loops, and continuous improvement initiatives. Mandatory Skill Microsoft Dynamics 365 Contact Centre (CC) Administration Performance Measures Process compliance, quality standards, and SLA adherence. Productivity, efficiency, and team performance indicators. Capability development metrics, including triage completion and technical test performance. ...

service performance and provide actionable insights across Incidents, Service Requests, Change, and Defect Management (aligned to ITIL 4 practices). Key Responsibilities Track SLA/SLO attainment, backlog health, MTTR/MTBF, change success rate, and defect trends; flag risks and emerging patterns. Maintain and improve operational dashboards; ensure data ...

Advisory Board ICP facilitation/Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA's Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing ...

Advisory Board ICP facilitation/Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA's Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing ...

description will outline this position of: Technical Service Manager Typically, this person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, youll coordinate technical cases from ...