76 to 100 of 250 SLA Jobs in the UK

be required to provide a weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years More ❯

you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd More ❯

3rd party IT Company's both off and on site Configure applications and hardware on new and existing IT related devices Provide support to VIP users, with a tight SLA if applicable Ensure Timely and responsive communications both to internal and external stakeholders as required. Skills and experience: Competent in Technical ability in hardware breakfix, software & operating systems to support More ❯

ability to package and deploy applications via Intune. Solid understanding of PowerShell scripting , Hyper-V , and virtual desktop environments . ITIL V3/V4 Foundation certified with experience in SLA, OSA, and Change Control environments. Familiarity with Tenable , Patch My PC , and endpoint security tools is a plus More ❯

with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport More ❯

solution design, performance, reliability, testing features etc; Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully according to the SLA: on time and on budget; Maximize usage of OOB features and provide technical design or develop/customize solution approach for identified gaps; Contribute to activities as required including technical More ❯

solution design, performance, reliability, testing features etc; Deliver all consultancy and configuration work according to our project methodology, ensuring that all software applications are implemented successfully according to the SLA: on time and on budget; Maximize usage of OOB features and provide technical design or develop/customize solution approach for identified gaps; Contribute to activities as required including technical More ❯

monitoring workflows. Ensure high levels of operational efficiency, accuracy, and compliance across all processes. Manage relationships with acquiring banks, payment partners, technology providers, and key third-party vendors. Drive SLA performance, operational KPIs, and continuous improvement initiatives. Regulatory Compliance & Safeguarding Lead the safeguarding process to ensure full compliance with FCA requirements under the Payment Services Regulations (PSRs) and Electronic Money More ❯

monitoring workflows. Ensure high levels of operational efficiency, accuracy, and compliance across all processes. Manage relationships with acquiring banks, payment partners, technology providers, and key third-party vendors. Drive SLA performance, operational KPIs, and continuous improvement initiatives. Regulatory Compliance & Safeguarding Lead the safeguarding process to ensure full compliance with FCA requirements under the Payment Services Regulations (PSRs) and Electronic Money More ❯

opportunities to learn and develop in your career. Responsibilities: Provide telephone, email and remote access support to users of IT systems across multiple international sites within established and strict SLA's & KPI's Take part in the resourcing of the Guru Bar – IT's user facing facility to offer assistance for anything IT related Maintain timely and quality incident closure More ❯

and service issues. They often serve as the first point of contact and support for customers, managing communications via email and telephone. Role Repairs Administration Customer Communication Troubleshooting & Escalation SLA Monitoring Hardware Configuration and Device Repair Tracking Management Order Processing and Management Goods Receipt System Updates Inventory Management Goods Receipt System Updates Inventory Management Configuration Coordination Despatch Documentation Process Review More ❯

a proactive, customer-focused leader ready to take charge of a high-performing service desk team? Our forward-thinking client is looking for a Service Support Lead to ensure SLA targets are met, issues are resolved efficiently, and customers receive top-notch support. What you’ll do: Lead and motivate the service desk team Manage SLAs and maintain contractual requirements More ❯

a proactive, customer-focused leader ready to take charge of a high-performing service desk team? Our forward-thinking client is looking for a Service Support Lead to ensure SLA targets are met, issues are resolved efficiently, and customers receive top-notch support. What you’ll do: Lead and motivate the service desk team Manage SLAs and maintain contractual requirements More ❯

products, practices and trends). - Provide support to users on software platforms supported by the Messaging team. - Resolve incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate. - Act as a technical escalation from service desk and deskside support teams. Required Skills/Experience: - Strong experience with Microsoft Exchange 2019/SE - Strong More ❯

on and offboarding, risks and issues, change management, and project planning Service Analyst – You will be working within a Service team, focusing on the performance and achievement of Service Level Agreement’s for Services into the client. This includes the management and trending of incident, problems, changes, and continual improvements, whilst driving compliance, and collaborating with technical teams to deliver More ❯

Design (HLD), Low-Level Design (LLD), and Configuration Information Questionnaire (CIQ), ensuring alignment with industry standards and customer requirements. Define and enforce network performance management frameworks, overseeing KPI monitoring, SLA adherence, and optimisation strategies at both network-wide and site-specific levels. Establish and govern network configuration management practices, including parameter audits, feature trials, and change control across the RAN More ❯

s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with our service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies More ❯

messaging services to the business Providing support to users on software platforms supported by the Messaging team Resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Being a technical escalation contact for enquiries and issues related to messaging services from users, more junior team members and Service Desk and desk-side More ❯

messaging services to the business Providing support to users on software platforms supported by the Messaging team Resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Being a technical escalation contact for enquiries and issues related to messaging services from users, more junior team members and Service Desk and desk-side More ❯

messaging services to the business Providing support to users on software platforms supported by the Messaging team Resolving incidents relating to messaging services in accordance with the Messaging Service Level Agreement and escalating where appropriate Being a technical escalation contact for enquiries and issues related to messaging services from users, more junior team members and Service Desk and desk-side More ❯

s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies More ❯

and Microsoft tablets, Lenovo/Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would be desirable. Valid UK Drivers More ❯

than performing day-to-day tasks, and reporting to the Service Delivery Director; you will set direction for resource planning, commercial activity and supplier spend while holding accountability for SLA, OLA and KPI delivery through strong governance, escalation and performance frameworks. You will lead workforce modelling and capacity planning, forecast demand and develop long-term resourcing strategies and scenario models More ❯

incident responses. Support the ICT security incident response process and maintain the ICT Risk Register. Manage security dashboards (SIEM, FortiMail, FortiConsole, SOPHOS, Windows Defender). Oversee job assignments and SLA performance across teams. Support projects aligned with the Cyber Assessment Framework (CAF). Assist in updating and maintaining IT security policies and procedures. Support strategic projects. Desirable skills: Strong interpersonal More ❯

delivery meets both business and technical requirements. Within this role, the IT Manager will: Act as the primary relationship owner for the MSP Chair weekly service reviews and monitor SLA compliance Maintain service quality metrics Coordinate critical incidents and user escalation Drive forward continuous improvement Track IT expenditure against budget, maintain the IT asset register and manage the hardware lifecycle More ❯