76 to 100 of 2,235 SLA Jobs in the UK

including management of vendors to ensure services are fully operational and performing as expected. Support the development and implementation of key service level agreements (SLA's) and operational level agreements (OLA's). Maintenance of a small number of internally developed applications using VB.net Manage incidents, problems and changes to More ❯

including management of vendors to ensure services are fully operational and performing as expected. Support the development and implementation of key service level agreements (SLA's) and operational level agreements (OLA's). Maintenance of a small number of internally developed applications using VB.net Manage incidents, problems and changes to More ❯

including management of vendors to ensure services are fully operational and performing as expected. Support the development and implementation of key service level agreements (SLA's) and operational level agreements (OLA's). Maintenance of a small number of internally developed applications using VB.net Manage incidents, problems and changes to More ❯

service management practices. Quality management skills. Fluent English proficiency. Proficiency in MS Office tools. Strong communication and stakeholder management skills. Preferred Skills ServiceNow expertise, SLA management. Agile methodologies (Scrum, Kanban, UX, Jira). Lean or Six Sigma methodologies. Soft Skills Agility and quick learning. Collaborative mindset. Proactiveness and initiative. Active More ❯

taking ownership of a wide variety of calls and problems Ensuring all calls are dealt with efficiently and promptly in accordance with the Service Level Agreement Managing, prioritising and progressing their adopted calls, in particular Using the call logging system correctly and ensuring that calls are updated on a regular More ❯

to-day operational work (including server/desktop/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work, and site maintenance work are effectively supported to minimize impact and disruption on IT More ❯

Barring Service). Your role As part of our dedicated EUE team, you will: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR More ❯

Barring Service). Your role As part of our dedicated EUE team, you will: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR More ❯

resilience. Responsibilities include: Overseeing the delivery of IT services to meet project and operational requirements Managing the system administration team and related resources Monitoring SLA compliance and ensuring services meet regulatory and business needs Collaborating with vendors and internal teams to deliver secure and scalable systems Driving continuous improvement initiatives More ❯

resilience. Responsibilities include: Overseeing the delivery of IT services to meet project and operational requirements Managing the system administration team and related resources Monitoring SLA compliance and ensuring services meet regulatory and business needs Collaborating with vendors and internal teams to deliver secure and scalable systems Driving continuous improvement initiatives More ❯

and implementation of application capacity Backup support for team members in case of non-availability Incident Management Ensure incidents are resolved and logged within SLA parameters Perform on-call duties within a defined rota Problem Management Technical ownership for designated applications Responsibilities include security, change, and problem management Change Management More ❯

Aspire's Core Voice Network. 3CX (On-premise and Cloud Identify trends in technical requirements and implement changes to satisfy customer requirements. Working to SLA's for incidents and requests, prioritising and managing workload effectively, managing several open Incidents and requests whilst following existing procedures and best practices. Liaising with More ❯

escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute to More ❯

service and being the first point of call for IT support queries Following incident management processes and ensuring customer tickets are responded to within SLA Previous experience working with call logging and ticketing systems, this role will involve working on tickets, it's essential you hit the ground running and More ❯

responsibilities of your role will include the following: IT Support & Collaboration: Deliver 1st, 2nd, and 3rd line support in coordination with the ServiceDesk, ensuring SLA compliance and assisting customer programs, projects, and engineering systems when needed System & Server Management: Install, support, and maintain Windows and Linux servers including upgrades, backups More ❯

training programs designed to educate an organization's computer users about basic and specialized applications, leads new starter onboarding. Monitor & Maintain the request queue, SLA’s and provide direct support to users regarding their issues or escalate as needed. Provide daily technical support to employees for internal desktop systems software More ❯

management. Participate in any additional, out of hours support, including weekends as and when required, for which overtime will be paid. Responsible for personal SLA and KPI adherence. Ensure a working knowledge of information technology products is maintained and undertake training when required. Assist with the production of documentation and More ❯

training programs designed to educate an organization's computer users about basic and specialized applications, leads new starter onboarding. Monitor & Maintain the request queue, SLA’s and provide direct support to users regarding their issues or escalate as needed. Provide daily technical support to employees for internal desktop systems software More ❯

key responsibilities of the role include: Designing, developing and deploying technologies on Windows Platforms Offering solutions and workarounds to incidents/problems Working to SLA’s and deadlines Reviewing services and application delivery Prioritising and managing several tasks simultaneously Establishing good working relationships with wider teams and customers alike Keeping More ❯

remote support Perform inventory management tasks and end-user computer setups Troubleshoot hardware and software applications in a mixed Operating System environment Responsibilities: Ensure SLA’s and world-class support goals are achieved; Hardware deployment using automated provisioning tools such as SCCM/Jamf; Enforce desktop hardware and software standards More ❯

vendors to investigate and resolve production system issues, and communicate system enhancement/bug fix requirements to multiple engineering teams Work to comply with SLA and OLA Hands-on for incident management, change management and response management and writing RCA reports. Document knowledge articles and manage the team's knowledge More ❯

technical peer review and development support Represent IT in meetings and cross-functional initiatives, acting as a trusted advisor Track, analyze, and report on SLA adherence and incident trends to drive continuous improvement Audit and enforce IT policies and security practices to ensure compliance with InfoSec and regulatory standards What More ❯

Desk queue, reassigning tickets where required. Resolving a high percentage of incidents at the first point of contact, following knowledge based articles Ensuring all SLA’s are met, prioritising support tickets and escalating as and when required Develop and maintain team documentation, related to 1st line support activities, including the More ❯

captured in line with Service Desk standards 6. With guidance classifying calls accurately with the information provided and prioritise in line with the Service Level Agreement 7. With guidance, responsible for maintaining data quality\integrity of the Digital Services call management system 8. Communicate with customers to investigate and diagnose More ❯

technical teams, ensuring high levels of customer are. Triage all new support requests by reviewing and modifying ticket subjects, priority, department, associated service level agreement and contractual requirements Pro-actively monitor internal systems including backup reports, network and device monitoring systems, anti-virus and patch management dashboards etc. to identify More ❯