226 to 250 of 314 Service Desk Analyst Jobs in the UK

a vital member of our team, you'll provide world class 1st line technical support to a user base of approximately 2500. Exceptional customer service skills, maintaining composure under pressure, and the ability to ask insightful questions to diagnose and prioritise user queries and issues are essential for success … role in incident/request resolution and delivering valuable end-user guidance. In this role, your primary objectives will be to deliver outstanding customer service, effectively manage customer expectations, and ensure adherence to Service Level Agreements (SLAs) and quality standards. You will manage your own ticket queue while … also overseeing the progress of all tickets in the ServiceNow system, ensuring they are accurately updated and in the appropriate state. Our Service Desk offers a supportive and collaborative environment where you can grow your skills and contribute to the ongoing success of the team. The current team More ❯

Key Group are looking for a Service Desk operative to add to our growing team. You will be organised, able to work under pressure and a strong team player looking for a new challenge. Key Group has been helping people unlock a better retirement since 1998. As one … you can develop your skills and grow your career. We are looking for a tech-savvy problem solver to join us as an IT Service Desk Analyst, and be part of a dynamic IT team that keeps our business running smoothly. What You'll Do: Provide 1st … boarding new starters and managing system access. Ensure IT security and confidentiality are upheld at all times. What We're Looking For: Strong customer service skills with excellent communication. Experience in Windows Server, Active Directory, MS Office and more. ITIL Foundation qualification or equivalent experience. Ability to work in More ❯

Are you tech savvy and customer focused? Do you have good customer service and problem-solving ability? Want to work for a vibrant, market leading software company? If you are looking for a new challenge with a good progression pathway, please apply today and we'll be in touch … My Client are recruiting a service desk analyst to help their customers having technical difficulties with their HR software. You must be tech savvy and able to troubleshoot, whilst remaining customer focused. Their clients are at the heart of the business, they want to deliver the best … service they can and give every customer the best experience! Main Responsibilities Answer all inbound support queries to the service desk within SLA. Provide a response to all inbound email queries within SLA. Troubleshoot technical queries to identify the type of query raised and provide first time More ❯

Social network you want to login/join with: 1st Line Service Desk Analyst, doncaster col-narrow-left Client: IntaPeople: STEM Recruitment Location: doncaster, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 5 Posted: 31.05.2025 Expiry Date: 15.07.2025 col-wide … s a busy, customer-facing job with 20+ tickets a day and clear escalation routes when needed. Ideal experience: 1 years in a helpdesk, service desk or IT support role Good knowledge of Windows 10/11, Office 365 and Active Directory Confident handling printers, desktops, basic networking … TCP/IP) Strong communication and customer service skills Ability to multitask and work to SLAs Experience with ticketing systems (ConnectWise/ServiceNow ideal) SharePoint, Intune, or Wi-Fi troubleshooting experience Why Apply? You’ll be joining a professional, well-run team where support means more than just logging More ❯

Social network you want to login/join with: 1st Line Service Desk Analyst, sheffield, south yorkshire col-narrow-left Client: IntaPeople: STEM Recruitment Location: sheffield, south yorkshire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 9 Posted: 06.06.2025 Expiry … s a busy, customer-facing job with 20+ tickets a day and clear escalation routes when needed. Ideal experience: 1 years in a helpdesk, service desk or IT support role Good knowledge of Windows 10/11, Office 365 and Active Directory Confident handling printers, desktops, basic networking … TCP/IP) Strong communication and customer service skills Ability to multitask and work to SLAs Experience with ticketing systems (ConnectWise/ServiceNow ideal) SharePoint, Intune, or Wi-Fi troubleshooting experience Why Apply? You’ll be joining a professional, well-run team where support means more than just logging More ❯

the ITSM Platform ensuring correct categorisation is applied Carry out and document troubleshooting on all incidents before escalating to Technical Teams Keep Incidents/Service Requests up to date ensuring SLA is maintained and users are consistently updated on progress Assign the incidents and requests that can't be … other team members as required Develop a detailed understanding of the Group and departments that are supported Build and maintain good relationships with the Service Desk Analysts globally Act as the IT Representative to the local office when required Any other such duties that might be reasonably required … for this role. Qualifications Experience working as a 1st line Service Desk Analyst Basic/mid-level understanding of the following systems is desired: Citrix Administration Office365 Document Management Systems ITSM Ticketing platforms (SD+ is an advantage) IP Telephony Active Directory Administration Exchange Administration Microsoft Teams Room More ❯

We have an exciting new role... Responsibilities for this role include but are not limited to: We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our Tunbridge Wells office. This key role provides high-quality IT support across … the firm, ensuring technical issues are resolved efficiently while maintaining excellent service levels. This is a full-time, office-based role, with potential for agile working after completing probation. About the role As the first point of contact for IT support, you will assist colleagues via email, telephone, in … including preparing meeting rooms for online presentations. You will also contribute to knowledge sharing within the team and support IT projects as required. The Service Desk team operates Monday to Friday, with shifts on rotation. About you You should have experience in IT support, ideally within professional services More ❯

incoming issues, queries and help requests from end users, either via email, ticketing or over the phone. Provide advanced troubleshooting for customer incidents. Fulfil service requests. Hardware provisioning activities. Help lead and support the Major Incident Management Process. Help lead and support the Problem Management Process. Create and update … PentenAmio teams to drive incident and problem resolution. Assist the Operations team with inter-team knowledge transfer and workload integration. Providing management updates for service or customer issues What we're looking for Technical Proficiency and good troubleshooting ability Experience with Windows and Linux Desktop environments A fundamental understanding … ITIL Proficient in use of ITSM ticketing systems (e.g., Freshdesk, Jira, ServiceNow) Proficient in use of knowledge systems (Confluence, SharePoint) Proficient in Microsoft Office Service Desk experience Customer focused Excellent communicator face to face and online Desirable skills: Experience in Secure communications Unix experience Knowledge of Wi-Fi More ❯

We have an exciting new role Responsibilities for this role include but are not limited to: We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. This key role provides high-quality IT support across … the firm, ensuring technical issues are resolved efficiently while maintaining excellent service levels. This is a full-time office-based role, with potential for agile working after completing probation. About the role As the first point of contact for IT support, you will assist colleagues via email, telephone, in … including preparing meeting rooms for online presentations. You'll also contribute to knowledge sharing within the team and support IT projects as required. The Service Desk team operates Monday to Friday, with shifts on rotation: 8:00 AM - 4:15 PM 9:00 AM - 5:15 PM More ❯

We have an exciting new role Responsibilities for this role include but are not limited to: We have an exciting opportunity for a Service Desk Analyst to join our Technology & Innovation team, based at our London Victoria office. This key role provides high-quality IT support across … the firm, ensuring technical issues are resolved efficiently while maintaining excellent service levels. This is a full-time office-based role, with potential for agile working after completing probation. About the role As the first point of contact for IT support, you will assist colleagues via email, telephone, in … including preparing meeting rooms for online presentations. You'll also contribute to knowledge sharing within the team and support IT projects as required. The Service Desk team operates Monday to Friday, with shifts on rotation: 8:00 AM - 4:15 PM 9:00 AM - 5:15 PM More ❯

Social network you want to login/join with: Opportunity Overview Exciting opportunity for someone looking to expand their experience within a service desk environment that promotes internally. £25,000 salary (negotiable), on-site in Derbyshire (6am-2pm, 9am-5pm, 11am-7pm shifts, with remote work options). … About the Company Our client is an industry leader, operating nationwide within the manufacturing and construction sectors. You will join a growing service desk team supporting hundreds of users. The company values internal promotion, so there are opportunities for career growth within the organization. Responsibilities You will be … software. The client uses a bespoke system, and training will be provided, so a willingness to learn quickly is essential. Requirements Experience in a Service Desk environment Good IT support skills Knowledge of Windows OS Active Directory experience O365 (preferred) Understanding of network troubleshooting (preferred) Ability to commute More ❯

Job, training and entrepreneurship opportunities in tech, creative and sciences, for residents of Camden, Islington, Hackney and Tower Hamlets Vacancy Vacancy Service Desk Analyst Platformer Employer Havas Vacancy Type Internships Reference Number Ser9559 Form of Employment Full Time Salary/Rate Not specified Hours Not specified Published … the success and efficiency of our operations. Duties We are looking for a Platformer with: Efficiently handle all incoming help requests through the help desk ticketing system, telephone, email, or in person. Approach each request in a positive, helpful, and constructive manner, with the goal of maintaining high user … satisfaction. Foster strong relationships between the IT Service Desk and the rest of the company. An interest in computing and a strong desire to learn are essential for this position. On the 6-month programme, you’ll be involved in: Set up, configure, and build PCs, Macs, and More ❯

Service Desk Analyst About the Role Are you a seasoned IT professional with expertise in retail and hospitality technologies? Our client is looking for a Senior Support Analyst to take the lead in managing and supporting a wide array of technical systems, including EPOS, POS, kiosks More ❯

will be upskilled on the latest tech, such as NetSuite, Azure Defender, Fortinet firewalls, and more. We are looking for someone with: Outstanding customer service skills and a strong service-oriented mindset Proficiency in Microsoft technologies, particularly Office 365 and Azure Active Directory (Entra ID) A proactive support … analyst who is eager to learn and develop professionally Familiarity with Microsoft Intune This is a fantastic opportunity to join a well-respected organisation with clear pathways for career development. You’ll gain exposure to both support and project-based work, offering variety and the potential for fast-tracked … will be in touch! Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology, Customer Service, and Analyst Industries IT Services and IT Consulting, Transportation, Logistics, Supply Chain and Storage, and Technology, Information and Media Referrals increase your chances More ❯

Department Overview The Service Desk consists of 16 analysts reporting to two Team Leaders. The two Team Leaders report to the Customer Service Manager. The Service Desk is the focal point for customers to report IT, Network & Telephony incidents and requests and acts as a … affect their ability to access IT services, including major incidents. The Analysts provide IT first line contact for all Bank staff. They liaise with Service Managers for Business specific activities, project activity and other IT areas within the Bank. Job Description The main responsibilities of the job are: Deliver … of contact for IT, Network & Telephony queries which are raised via Phone calls and Live Chat. Logging, classifying and routing all new incidents and service requests including incident closures once customer is satisfied. First point of contact for customer liaison and keeping customers informed of progress of incidents. Recording More ❯

As IT Service Desk Analyst, you will act as the first point of contact for 280 users, based across 4 offices, to report IT related issues and faults. The primary objective of the role is to provide first time resolution with good customer service. This will be … and Teams. Key Responsibilities Be the first point of contact for users, logging and responding to incidents using our ITSM platform. Providing excellent customer service to colleagues and users. Respond to incidents ensuring they are resolved in a timely manner to meet defined service level targets. Complete relevant … and skilled investigations, before escalating to our 2nd line team. Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with customers. Take ownership of the Asset Management process for all devices across More ❯

Service Support Analyst (Contract Role). We are seeking an experienced ServiceDesk Support Analyst to join a long-standing client of ours, starting from July 2025 for an initial 3-month contract. This is an exciting opportunity to contribute to the delivery of high-quality IT technical … support services within a fast-paced environment. Title: Service Support Analyst. Rate: £205 per day (in scope of IR35). Contract: Duration: 3 months. Start Date: July 2025. Location: London 5 days a week on-site requirements. Role Overview: As a Service Support Analyst, you will play … through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem Management process and contributing to service improvements. Essential Skills & Experience: Strong experience supporting complex Microsoft/Windows environments/IT systems in a large and diverse environment. Window 11 configuration More ❯

The Service Desk Analyst is responsible for achieving the resolution (both reactive and proactive) of problems throughout the information system lifecycle, including classification, prioritisation, and initiation of action, documentation of root causes, and implementation of remediesto prevent future incidents. They also process and coordinate appropriate and timely … incident reports, including the channeling of requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping customers apprised of progress towards service restoration. Accountabilities: Timely answering support queries from multiple channels Promptly escalating issues to the relevant party to ensure progression Communicating relevant updates in daily … support to internal and external customers, taking ownership of user problems and proactively dealing with any issues preventing resolution. Maintain awareness of all relevant Service Level Agreements Deliver a high standard of customer service for all support queries Maintain accurate records of customer interactions, capturing sufficiently detailed information More ❯

nGeneration is seeking an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers. Your friendly and helpful demeanor is crucial as you diagnose and resolve their IT … issues or escalate them to our field service engineers, keeping the customer updated throughout. Working on a 3 days on, 3 days off shift pattern with 12-hour shifts, you will be responsible for completing detailed and accurate records after each call and logging incidents or service requests … customer portals. nGeneration is one of the UK’s leading independent IT suppliers to the Hospitality, Retail, and Leisure industries, specializing in bespoke IT service solutions. Our services range from consultancy to outlet support and maintenance for IT solutions both at the outlet and centrally. Where will you be More ❯

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their … IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way. Working on a 3 days on, 3 days off shift pattern with 12 working hours a day, you'll be responsible for completing detailed and accurate records after every call … and logging any incidents or service requests received on the phone, via email or through customer portals. nGeneration are one of the UK's leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising in bespoke IT service solutions. Our services range from Consultancy through to More ❯

nGeneration are looking for an enthusiastic and personable Service Desk Analyst to join our Support Desk team. We pride ourselves on our service, as the first point of contact for our customers, your friendly and helpful demeanour is crucial as you diagnose and solve their … IT issues or escalate them to our field service engineers, keeping the customer updated every step of the way. Working on a 8:00am to 5:30pm, Monday to Friday shift pattern, you’ll be responsible for completing detailed and accurate records after every call and logging any incidents … or service requests received on the phone, via email or through customer portals. nGeneration are one of the UK’s leading independent IT suppliers to the Hospitality, Retail and Leisure industries, specialising in bespoke IT service solutions. Our services range from Consultancy through to Outlet Support and Maintenance More ❯

Select how often (in days) to receive an alert: Service Desk Analyst (SC Cleared) 24 x 7 Shift Location: UK - Nottingham, UK - Milton Keynes | Job-ID: 212563 | Contract type: Standard | Business Unit: Information Technology Life on the team Due to a new client win, we are seeking … roles are crucial in assisting with the transition and onboarding of a new customer account, with the potential to continue into BAU once the service goes live. The analyst will manage technical aspects of service delivery according to standards and procedures, including problem investigation, support documentation, and … limits. Maintain technical knowledge related to customer-specific applications. Progress and close incidents satisfactorily in the incident management system. Coordinate with team and other Service Analysts/customers on open incidents to ensure SLAs are met. Escalate potential service issues to the Team Leader. Collaborate with the Team More ❯

Come join us and make a difference in the world! Discover more at www.necsws.com NO AGENCIES PLEASE Job Description The NEC Software Solutions Central Service Desk Team is seeking Service Desk Analysts to provide direct first-line level 1 support to internal and external accounts. Responsibilities … ensure punctual login and aid call management in line with SLAs. Manage customer mailboxes and log emails in ITSM Tool. Accurately log incident and service requests according to procedures. Allocate categorization and prioritization based on contractual requirements. Provide first-line investigation and diagnosis, reporting issues to appropriate teams for … support and preventative maintenance for contracts. Maintain comprehensive documentation of procedures and support processes. Qualifications You must have: 1st line experience in providing IT service support. Excellent customer service and influencing skills across various mediums. Knowledge of Microsoft Office Suite (Outlook, Excel). Flexibility, self-motivation, decision-making More ❯

Job summary We're looking for a Service Desk Analysts to join our team at Eastbourne DGH, providing first-line technical support via telephone and an online portal. we have two secondment opportunities until 31st March 2026. In this role, you'll provide a responsive, customer focussed service … who wish to report digital faults, register requests and obtain information and advice. Wherever possible, you'll provide immediate resolution to issues, ensuring the service is delivered within our agreed Service Level Agreements (SLAs). When needed, you will escalate issues and liaise with colleagues, both within ESHT … Digital and across the wider Trust. The Service Desk is open from 8am - 6pm Monday to Friday and you will be expected to cover both the 8am - 4pm and 10am - 6pm shifts on a rotational basis. Main duties of the job Our ideal candidate will have excellent customer More ❯

Relevant to our people, our partners and the planet Are you ready to join the Fearless? Job Description We are currently looking for IT Service Desk Junior Analysts to join our team. If you are looking to kick-start a career in tech- this is the perfect opportunity … Job function Information Technology Industries Retail Referrals increase your chances of interviewing at Frasers Group by 2x Sign in to set job alerts for “Service Desk Analyst” roles. Nottingham, England, United Kingdom 1 week ago Nottingham, England, United Kingdom 1 week ago Shirebrook, England, United Kingdom … England, United Kingdom 4 weeks ago Nottingham, England, United Kingdom 3 days ago Nottingham, England, United Kingdom 1 week ago Technical Support Apprentice - Customer Service Level 3 Matlock Bath, England, United Kingdom 9 months ago Worksop, England, United Kingdom 1 week ago Sheffield, England, United Kingdom 2 days ago More ❯