426 to 450 of 832 Service Management Jobs in the UK

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem More ❯

Remote Service Desk Engineer Location: Remote (based in the United Kingdom) The Company Syntax Integration is a Managed Services Provider, primarily serving clients in the financial, property, and investment sectors. The Candidate The Remote Service Desk Engineer role involves providing comprehensive IT support, including monitoring alerts, performing backup … during on-call hours. Customer Interaction: Deliver excellent customer care and communication throughout all interactions. Documentation and Reporting: Maintain accurate records of all incidents, service requests, problems, and resolutions. Follow internal and external procedures for documenting work. Technical Skills Required Proficiency in Microsoft Cloud solutions such as Office … SkyKick, Barracuda, and Spanning. Understanding of Microsoft security tools, including Multifactor Authentication and Azure Audit Logs. Soft Skills Required: Experience working on an IT Service Desk. Understanding of ITIL Service Management disciplines (Incident, Problem, and Change Management). Excellent verbal and written communication skills. Strong problem More ❯

Regional IT Operations Director to deliver and drive the UK & EMEA regions IT services within our prestigious law practice. This role encompasses leadership and management of our core IT services, ensuring exceptional digital experience for the region. The ideal candidate has a successful track record in delivering IT services … Disaster Recovery and Business Continuity capabilities Lead the decommissioning of hardware and software and enable digital transformation compute requirements. Provide operational communications, Executive Board Service Reporting, and to publish and maintain a continuous service improvement roadmap. Regional Digital Experience: Manage Service Desk operations, delivering seamless IT support … Data centre consolidation, data centre operations, journey to SaaS and cloud Extensive knowledge and experience on MS Azure technology Proven experience in IT Operations management or related fields. In-depth knowledge of Service Management, Budgeting, Service Delivery, Continuous Improvement, Data Centre and Cloud operations, APIs, and More ❯

share knowledge and expertise. We're passionate about user-centred design, critical thinking, and innovative digital services and products. We are looking for a management consultant who specialises in Agile delivery , coaching and working in ERP environments . As part of the role, you will deliver transformational programmes , foster … define transformation goals. • Improve ways of working. • Enhance user experience. • Ensure scalability. • Deliver ERP transformation projects/programmes using Agile methodologies. • Adapt traditional project management practices to fit Agile's iterative, client-specific needs. • Lead and manage product delivery using Agile frameworks and techniques. • Align with Agile values such … interactions over processes and tools. • Combine Agile and DevOps practices to streamline development and operations. • Improve collaboration and efficiency to deliver incremental value. Delivery management • Manage the scope of client engagements from assessment to post-migration. • Ensure project delivery aligns with client expectations and Agile values. • Coordinate resources and More ❯

share knowledge and expertise. We're passionate about user-centred design, critical thinking, and innovative digital services and products. We are looking for a management consultant who specialises in Agile delivery , coaching and working in ERP environments . As part of the role, you will deliver transformational programmes , foster … define transformation goals. • Improve ways of working. • Enhance user experience. • Ensure scalability. • Deliver ERP transformation projects/programmes using Agile methodologies. • Adapt traditional project management practices to fit Agile's iterative, client-specific needs • Lead and manage product delivery using Agile frameworks and techniques. • Align with Agile values such … interactions over processes and tools. • Combine Agile and DevOps practices to streamline development and operations. • Improve collaboration and efficiency to deliver incremental value. Delivery management • Manage the scope of client engagements from assessment to post-migration. • Ensure project delivery aligns with client expectations and Agile values. • Coordinate resources and More ❯

an alert: Location: UK - London, UK - Edinburgh, UK - Hatfield, UK - Manchester, UK - Nottingham, UK - Reading Job-ID: 212966 Contract type: Standard Business Unit: Project Management Life on the team We are excited to announce 2 new roles sitting within the Transition and Transformation (T&T) team, a core part … will be responsible for monitoring and controlling projects ensuring they stay on track, whilst engaging with multiple stakeholders. What you'll do Provide customer service to internal and external customers to ensure a consistent experience. Be responsible for governing the processes of implementing account-specific new services, tools, applications … requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events. Act as SPOC for customer/CC service/project management/service management teams for changes impacting Computacenter operational teams. Coordinate with customer/Computacenter project teams to More ❯

an alert: Location: UK - London, UK - Edinburgh, UK - Hatfield, UK - Manchester, UK - Nottingham, UK - Reading Job-ID: 212966 Contract type: Standard Business Unit: Project Management Life on the team We are excited to announce 2 new roles sitting within the Transition and Transformation (T&T) team, a core part … will be responsible for monitoring and controlling projects ensuring they stay on track, whilst engaging with multiple stakeholders. What you'll do Provide customer service to internal and external customers to ensure a consistent experience. Be responsible for governing the processes of implementing account-specific new services, tools and … requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events. Act as SPOC for customer/CC service/project management/service management teams for changes impacting Computacenter operational teams. Coordinate with customer/Computacenter project teams to More ❯

an alert: Location: UK - London, UK - Edinburgh, UK - Hatfield, UK - Manchester, UK - Nottingham, UK - Reading Job-ID: 212966 Contract type: Standard Business Unit: Project Management Life on the team We are excited to announce 2 new roles sitting within the Transition and Transformation (T&T) team, a core part … will be responsible for monitoring and controlling projects ensuring they stay on track, whilst engaging with multiple stakeholders. What you'll do Provide customer service to internal and external customers to ensure a consistent experience. Be responsible for governing the processes of implementing account-specific new services, tools and … requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events. Act as SPOC for customer/CC service/project management/service management teams for changes impacting Computacenter operational teams. Coordinate with customer/Computacenter project teams to More ❯

an alert: Location: UK - London, UK - Edinburgh, UK - Hatfield, UK - Manchester, UK - Nottingham, UK - Reading Job-ID: 212966 Contract type: Standard Business Unit: Project Management Life on the team We are excited to announce 2 new roles sitting within the Transition and Transformation (T&T) team, a core part … will be responsible for monitoring and controlling projects ensuring they stay on track, whilst engaging with multiple stakeholders. What you'll do Provide customer service to internal and external customers to ensure a consistent experience. Be responsible for governing the processes of implementing account-specific new services, tools and … requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events. Act as SPOC for customer/CC service/project management/service management teams for changes impacting Computacenter operational teams. Coordinate with customer/Computacenter project teams to More ❯

an alert: Location: UK - London, UK - Edinburgh, UK - Hatfield, UK - Manchester, UK - Nottingham, UK - Reading Job-ID: 212966 Contract type: Standard Business Unit: Project Management Life on the team We are excited to announce 2 new roles sitting within the Transition and Transformation (T&T) team, a core part … will be responsible for monitoring and controlling projects ensuring they stay on track, whilst engaging with multiple stakeholders. What you'll do Provide customer service to internal and external customers to ensure a consistent experience. Be responsible for governing the processes of implementing account-specific new services, tools and … requirements. Act in accordance with Computacenter Information Security Policies and report any potential or actual security events. Act as SPOC for customer/CC service/project management/service management teams for changes impacting Computacenter operational teams. Coordinate with customer/Computacenter project teams to More ❯

Salesforce Service Delivery Manager London Bridge Up to 88,000 Hyde is looking to recruit a Salesforce Service Delivery Manager. As a Salesforce Service Delivery Manager, you will lead cross-functional and diverse teams of technical resources, managing both in-house teams and external suppliers to ensure … successful IT and business deliverables. You will work closely with Project Management, Technical Services, and Internal Business Partners to oversee system integrations, scheduling of deliveries, and service performance. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a … strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures. Duties of a Salesforce Service Delivery Manager: Lead and manage technical teams, ensuring effective scheduling, integration, and coordination with delivery managers. Oversee people management, including engagement, coaching, and performance More ❯

Salesforce Service Delivery Manager London Bridge Up to £88,000 Hyde is looking to recruit a Salesforce Service Delivery Manager. As a Salesforce Service Delivery Manager, you will lead cross-functional and diverse teams of technical resources, managing both in-house teams and external suppliers to ensure … successful IT and business deliverables. You will work closely with Project Management, Technical Services, and Internal Business Partners to oversee system integrations, scheduling of deliveries, and service performance. Hyde is a leading provider of affordable homes, dedicated to helping people access safe and high-quality housing. With a … strong focus on community impact, we work to create sustainable, thriving neighbourhoods while supporting our customers build better futures. Duties of a Salesforce Service Delivery Manager: Lead and manage technical teams, ensuring effective scheduling, integration, and coordination with delivery managers. Oversee people management, including engagement, coaching, and performance More ❯

focus will be on deploying and supporting a range of cybersecurity products and ensuring the stability of both customer-facing services and internal systems. Service activities will be tracked through our IT Service Management system (Ivanti) to monitor performance against SLAs and KPIs. Key Responsibilities Implement a … the Security Operations Centre). Address support requests from clients, resolving any issues related to live services efficiently. Recognize and address potential risks or service problems before they impact operations, collaborating with both internal teams and clients to ensure service continuity. Plan and execute updates or new service rollouts, contributing to ongoing service improvement. Log service deployments, incidents, and changes via Ivanti to ensure accurate tracking and reporting. Prioritize tasks to meet deadlines and ensure project milestones are achieved. Maintain a professional and courteous manner in all communications via phone, email, and messaging platforms. Adhere More ❯

Dunstable and a hybrid way of working with a minimum of 3 days a week in the office. What you'll be doing: The Service Management Team is a new team recently established to support the Guest Support function and the wider Whitbread business to make sure we … have the right people, with the right skills at the right time to achieve our Service Levels. Whilst consistently enhancing our guest services and driving cost efficiencies, on our journey towards becoming a class leading Guest Support function. As the Realtime Lead, you will improve our capability in contact … forecasting and service level management and achievement of service level goals, optimal staff utilisation and further developing best practice processes and systems (WFM/Telephony/WhatsApp, WebChat social media and Virtual Assistants) capability. You will work closely with Forecasting, Reporting & Insight and Quality & Development colleagues to More ❯

with plenty of opportunities to influence and grow the technology area. The Senior Enterprise IT Engineer will drive consistency, operational excellence, and excellent customer service to our internal customers. The key values that we strive towards in Technology are: Ownership Continuous Improvement Mindset Trust Honesty Key Responsibilities Provide technical … need: Working knowledge in end user computing & networking troubleshooting (TCP/IP, DNS and SMTP). Strong expertise in IT infrastructure, systems administration, network management and end user support services. Working Experience with Google Workspace. Working Experience with Service Management or Ticketing Tools. Proven communication skills, written … Ability to read & analyse business processes, procedures, and training material. Strong analytical & problem solving abilities. Good understanding of Client server & web based application architectures. Service oriented demeanour is a must. Driving change and handling difficult situations. Strong problem-solving skills, attention to detail, and ability to work independently and More ❯

to safeguard critical business operations by design and default. You will be responsible for security automation, CI/CD pipeline enhancements , and cloud security management , ensuring compliance with industry standards. Key Responsibilities Security & DevOps Integration: Support and extend the secured CI/CD pipeline to enhance development security. Work … secure AWS cloud infrastructure for clients and internal operations. Automate AWS infrastructure builds following CIS hardening standards . Ensure top-tier security configuration, access management, and incident response on cloud platforms. Operational Support & Incident Response: Support business-critical Windows and Linux-based environments. Monitor and respond to security alerts … across Infosec, servers, firewalls, and applications. Conduct continuous monitoring of internal and third-party information security controls. Threat & Vulnerability Management: Assess SAST (Static Application Security Testing) and DAST (Dynamic Application Security Testing) scans. Implement remediation and mitigation strategies in collaboration with development teams. Maintain network security protocols, firewalls, and More ❯

Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective knowledge management within the organisation. This role is fully remote but you will be required to go into the … Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services Conduct RCA and implement permanent fixes to prevent future incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct … stakeholders to drive a culture of proactive issue resolution The following skills and experience will be beneficial for this role: Strong background in Problem Management and Knowledge Management within an IT Service Management (ITSM) environment Experience in conducting RCA and implementing long-term solutions. Expertise in More ❯

Manchester is currently on the lookout for an experienced Knowledge and Problem Lead to join their team where you will manage problem resolution, minimizing service disruptions, and ensuring effective knowledge management within the organisation. This role is fully remote but you will be required to go into the … Manchester office when asked or required. Main duties and responsibilities: Lead the problem management process. Identify, track and resolve issues and support and maintain new or changed services Conduct RCA and implement permanent fixes to prevent future incidents Monitor and track problem records, ensuring timely updates and resolutions Conduct … stakeholders to drive a culture of proactive issue resolution The following skills and experience will be beneficial for this role: Strong background in Problem Management and Knowledge Management within an IT Service Management (ITSM) environment Experience in conducting RCA and implementing long-term solutions. Expertise in More ❯

in addition to a wider portfolio of SaaS applications and on-premise services, IT provides Modern Workplace, Compute & Storage, Networks, Communications, AV and Security. Management of IT systems is the responsibility of the Head of IT Operations, with the support of the IT Systems Engineer, IT Desktop Engineer. Based … services across the organisation. Key Accountabilities Day-to-day end users support, performing troubleshooting and fault analysis of technology issues raised by ESP staff. Management of Joiners, Movers and Leavers processes, ensuring the efficient onboarding and offboarding of staff. This includes devices setup, user account administration and new joiner … asset records Collaboration with third party Network Support teams to resolve networking issues, including the completion of network patching Raising issues with third-party service providers, e.g. managed firewall services, software developers, cloud services Creation and maintenance of IT documentation including user guides, operating procedures and asset information Support More ❯

Poole, Dorset who are currently recruiting a Compliance Manager to lead and support the company’s ongoing maintenance and compliance with ISO 9001 (Quality Management), ISO 20001 (IT Service Management System), ISO 22301 (Business Continuity Management systems) and ISO27001 (Information Security Management System – ISMS) This … processes to ensure the highest operational standards are met. The successful candidate will work cross-functionally to embed a culture of quality, sustainability, and service excellence across the organisation. The role will be based in Poole, however, you will be required to travel to additional UK office locations as … of continuous improvement in line with ISO principles Undertake gap analysis and risk assessments to identify areas for improvement before audits Implement an Integrated Management System (IMS) Deliver value-adding awareness campaigns to build a strong compliance culture Develop and deliver training to ensure stakeholders understand their roles within More ❯

Respond to Security alerts from MS Defender and SOC in timely manner ensuring all effected parties are notified of any threats Proactively monitor the service health our Microsoft and Azure estates and take any action required to resolve any issues and notify our stakeholders if applicable Maintain and update … User Device Image - Autopilot Patch process Backup maintenance Server Estate (Cloud & on premise) Azure Active Directory (Entra ID) Software Deployment (Intune/MDM) Device Management and optimisation using appropriate toolsets Cloud Telephony platform KeyIVR Networking maintenance/architecture, Firewalls, Layer 3 switches, Access Points, VPN etc Print Management (inc Papercut) Microsoft 365 ecosystem/infrastructure Domain management & maintenance Microsoft Teams Rooms and AV solutions Enterprise Application Management/Integration in Azure Asset management Network Patching Remote Site Management System Security including the use of Microsoft Defender/Purview Work closely with the existing More ❯

Respond to Security alerts from MS Defender and SOC in timely manner ensuring all effected parties are notified of any threats Proactively monitor the service health our Microsoft and Azure estates and take any action required to resolve any issues and notify our stakeholders if applicable Maintain and update … User Device Image - Autopilot Patch process Backup maintenance Server Estate (Cloud & on premise) Azure Active Directory (Entra ID) Software Deployment (Intune/MDM) Device Management and optimisation using appropriate toolsets Cloud Telephony platform KeyIVR Networking maintenance/architecture, Firewalls, Layer 3 switches, Access Points, VPN etc Print Management (inc Papercut) Microsoft 365 ecosystem/infrastructure Domain management & maintenance Microsoft Teams Rooms and AV solutions Enterprise Application Management/Integration in Azure Asset management Network Patching Remote Site Management System Security including the use of Microsoft Defender/Purview Work closely with the existing More ❯

Identity & Access Management (I&AM) Analyst | Permanent London/Southampton | Hybrid | Competitive Salary VIQU are partnering with a transformative wealth management organisation. They're seeking an Identity & Access Management (I&AM) Analyst to join their Technology Infrastructure and Operations function in London/Southampton. Role Overview: You … guidance and training to fulfilment teams Required Skills & Experience: - Proven experience in I&AM process development and fulfilment - Strong knowledge of IT Security and Service Management best practices - Proficiency with Microsoft AD, Entra, and ServiceNow - Outstanding analytical and problem-solving capabilities - Excellent stakeholder management and communication skills … Technical Environment: - Microsoft Active Directory - Azure AD/Entra ID - ServiceNow ITSM - Identity Governance platforms - Access Management tools Position Details: Role: I&AM Analyst Type: Permanent Location: London/Southampton Industry: Financial Services/Wealth Management This is an exciting opportunity to shape technology functions within a forward More ❯

the worlds largest payments platform for virtual cards. Weve engineered connectivity to over 80 of the worlds best commercial card partners, over 400 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travellers to connect with people … a trusted advisor, guiding customers through their journey, working alongside the Customer Success Team providing support, and driving customer satisfaction and retention. Dedicated Portfolio Management: Oversee a portfolio of customer accounts, ensuring each customer receives personalised attention and support. Monitor the health of customer accounts, identify risks, and implement … and growth. Customer Success Scorecard: Track customer usage/adoption and performance metrics to identify areas for improvement and proactively address potential issues implementing Service Improvement plans where appropriate. Service Reviews & QBRs: Participate and where appropriate conduct regular service reviews & QBRs with customers to assess their satisfaction More ❯

Job Description Service Delivery Manager Position Description Put yourself at the centre of the digital revolution, working alongside highly talented individuals to deliver complex projects that matter. Our Service Delivery Managers are trusted to work closely with a wide range of clients on exciting projects with real-world … career wherever you want it to go. This role is based in Northern Ireland. Your future duties and responsibilities Successfully delivering one or more service contracts, ensuring that SLAs are met consistently. Establishing or maintaining and improving an existing service delivery plan, including budgeting and resourcing. Reporting in … more than one supply channel (e.g., internal, client, 3rd party suppliers and partners). Leading and managing team members, including both dedicated and shared-service resources. Managing the client relationship. Contributing to securing additional business. Planning, scheduling, monitoring and reporting against service delivery and financial objectives. Required qualifications More ❯