476 to 500 of 832 Service Management Jobs in the UK

ServiceNow Business Analyst. Home based role. Great Opportunity to join our team as our ServiceNow Business Analyst to deploy, maintain and improve our ServiceNow Service Management platform used by Capita to support its external customers and internal staff. The role involves working with team members, stakeholders, and end … and new implementations. Experience using Business Rules, Client Scripts, Workflows, Form Design and UI Action. Experience of the CSM module. Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting. Excellent understanding of ServiceNow platform. Strong communication skills. Ability to gain SC clearance or ideally … s 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology. We're a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly. What's in it for you? Opportunity to More ❯

environment and is led by a passionate team dedicated to providing an environment that encourages partnership and empowering people to succeed. Job Description The Service Operations Director will be responsible for steering the division towards achieving and surpassing revenue targets, driving down the cost to serve, ensuring customer satisfaction … and driving strategic growth. Key Responsibilities: Strategic Leadership: Develop and execute the strategic plan to provide timely, effective, and repeatable service management, recognising opportunities for continuous improvement. Drive revenue growth, achieve KPIs, and support market expansion, considering onshore and offshore opportunities for service delivery. Team Leadership: Lead … enhancing business reputation. Financial Oversight: Manage the department budget, financial performance, and resource allocation to maximise profitability. Establish and drive down the cost-to-service metric. Stakeholder Engagement: Collaborate with internal and external stakeholders, including the executive leadership team, partners, and clients, to drive business success. The Successful Applicant More ❯

FTC Up to £57,000 (depending on experience) Based in Hampshire Hybrid Working Our client is offering an exceptional opportunity to join their IT Service, iSolutions, as a Senior Project Manager on an 18-month FTC. As a Senior Project Manager, you will deliver projects that change how the … projects requiring technical integration, upgrades, and data migration. Collaborate with stakeholders across the organisation. Lead the redevelopment and continuous improvement of structured models for service transitions. Ensure successful delivery of the portfolio of change initiatives. Key Skills and Experience: Significant Project Management experience. Experience with student systems is … a bonus. Professional qualification or postgraduate degree in Project Management or IT discipline. PRINCE2 Practitioner or equivalent agile/traditional project management qualification. Proven project and people management skills. Experience with ITIL methodologies and service management platforms (e.g., ServiceNow). Proficiency in Microsoft Office applications More ❯

FTC Up to £57,000 (depending on experience) Based in Hampshire Hybrid Working Our client is offering an exceptional opportunity to join their IT Service, iSolutions, as a Senior Project Manager on an 18-month FTC. As a Senior Project Manager, you will deliver projects that change how the … projects requiring technical integration, upgrades, and data migration. Collaborate with stakeholders across the organisation. Lead the redevelopment and continuous improvement of structured models for service transitions. Ensure successful delivery of the portfolio of change initiatives. Key Skills and Experience: Significant Project Management experience. Experience with student systems is … a bonus. Professional qualification or postgraduate degree in Project Management or IT discipline. PRINCE2 Practitioner or equivalent agile/traditional project management qualification. Proven project and people management skills. Experience with ITIL methodologies and service management platforms (e.g., ServiceNow). Proficiency in Microsoft Office applications More ❯

Select how often (in days) to receive an alert: Head of Resource Management Business Partnering Location: UK - London, UK - Bristol, UK - Hatfield, UK - Milton Keynes, UK - Reading Job-ID: 212972 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team At Computacenter UK, we pride … considering long-term sustainability in all our decisions. As we look to scale our Group Professional Services business, this new position Head of Resource Management Business Partnering will play a key role in the transformation and governance of our GPS Resource Management (RM) function. This role will build … shape and lead a team of Resource Management Business Partnering specialists that support the Group Business using RM best practice to capture demand and deliver resourcing solutions that source the right skills, from the right delivery channel, at the right time to meet and exceed the requirements of our More ❯

Select how often (in days) to receive an alert: Head of Resource Management Business Partnering Location: UK - London, UK - Bristol, UK - Hatfield, UK - Milton Keynes, UK - Reading Job-ID: 212972 Contract type: Standard Business Unit: Customer Success & Service Delivery Life on the team At Computacenter UK, we pride … considering long-term sustainability in all our decisions. As we look to scale our Group Professional Services business, this new position Head of Resource Management Business Partnering will play a key role in the transformation and governance of our GPS Resource Management (RM) function. This role will build … shape and lead a team of Resource Management Business Partnering specialists that support the Group Business using RM best practice to capture demand and deliver resourcing solutions that source the right skills, from the right delivery channel, at the right time to meet and exceed the requirements of our More ❯

The Role We are seeking an experienced Head of Corporate IT to lead and optimise IT operations across the organisation, driving strategic alignment, enhancing service delivery, and managing IT infrastructure across Vix and ICM Mobility. This role will be pivotal in ensuring seamless IT service, supporting business objectives … teams to ensure IT solutions support business initiatives and integrate seamlessly. Compliance & Security: Maintain regulatory compliance (ISO27001, GDPR) and implement robust cybersecurity measures. Vendor Management: Oversee vendor relationships, procurement, and contracts to deliver high-quality, cost-effective IT services. Resilience & Incident Management: Lead IT incident resolution efforts, ensuring … swift recovery and clear stakeholder communication. Change Management: Drive successful adoption of new systems and processes while supporting ongoing improvements. What You Bring to the Role We're looking for someone who can: Lead Globally: Proven experience managing international teams, balancing local needs with global priorities, and navigating cultural More ❯

organisation to achieve Sainsbury's business strategy. With a focus on delivering services that meet customer and colleague requirements, you will contribute to the service strategies for respective products/functional areas, ensuring alignment with the Sainsbury's Tech operating framework and technology principles. Your responsibilities include driving a … approaches, building collaborative relationships with stakeholders, managing budgets and finances for change and run activities, ensuring technical assurance and delivery, as well as overseeing service and risk management activities to ensure high-quality service provision and continuous improvement. By utilising your strong leadership skills and technical expertise … your extensive knowledge of large-scale third-party technology suppliers and product portfolios, product and vendor selection procedures, Agile and waterfall delivery practices, and service management frameworks, including ITIL, you play a critical role in assuring the technology service and delivery provision for your tower. Your strong More ❯

be part of the Cryptography team within the Cyber Security Office (CSO), Global Information Security. This team provides critical cryptographic services, including Secure Key Management, Hardware Security, Application Cryptography, Strong Authentication, and PKI & Certificate services to the Group. Your primary responsibility will be to act as a liaison between … Cryptography Analyst, you will need the following: Experience in Cryptography and Information Security. ITIL Foundation certification. Bachelor's degree in Computer Science. Strong stakeholder management with the ability to influence and negotiate at all levels. Excellent attention to detail and accuracy. Ability to make informed decisions under tight deadlines … and manage multiple priorities effectively. Proficiency in MS Office applications. Some other highly valued skills may include: Relevant security or project management certifications. Background in operational environments, including incident response and change management. Strong documentation skills for operational procedures. Familiarity with SharePoint, Confluence, and JIRA. Unix/Windows operating More ❯

play a crucial role in planning, managing, and overseeing software releases across various IT environments. We have outsourced the execution layer for Digital Release Management, and we expect this person to take a hands-on approach to consolidate processes and unify toolsets that are currently separate between Digital and … committed to supporting the internal growth of this function so that it evolves into the governance and enablement layer for the Group Technology Release Management function. The Technology Release Manager will oversee release management across Digital, Retail, and Supply Chain business areas, working towards a consolidated and standardised … development teams, QA teams, and key stakeholders to ensure a consistent and effective release process across the organization. What You'll Be Doing: Release Management: Manage the outsourced Digital Release execution layer, ensuring alignment with Retail and Supply Chain release processes. Work towards consolidating release processes and toolsets across More ❯

our IT partners to ensure seamless support and system integration. Assist in the implementation and maintenance of IT systems and infrastructure. Monitor and manage service requests, ensuring timely resolution and communication. Work closely with clients to understand their requirements and deliver tailored solutions. Maintain accurate records of service requests, resolutions, and client interactions. Stay updated with the latest technology trends and best practices. Participate in continuous improvement initiatives to enhance service delivery. Lead IT infrastructure integration during Mergers & Acquisitions. Manage IT hardware refresh programs. Ensure IT Disaster Recovery (ITDR) plans are in place and risks are … Strong troubleshooting and problem-solving skills. Excellent communication and interpersonal skills. Ability to manage multiple tasks and priorities effectively. Knowledge of ITIL or similar service management frameworks is a plus. A customer-focused attitude and commitment to delivering exceptional service. Experience with Sage 50 and IRIS software is More ❯

time basis, working 37.5 hours per week across Guernsey, Jersey, or the Isle of Man. This role is responsible for the engineering provision, development, management, and maintenance of IP and MPLS networks, corporate LANs, broadband RADIUS and BNG platforms, DDoS protection systems, and associated technologies. The role also involves … contributing to service design, assurance, and strategic development initiatives, supporting both operational reliability and future service innovation. Job Duties: Operate, maintain, and manage IP and MPLS networks Operate, maintain, and manage corporate LAN infrastructure Operate, maintain, and manage broadband BNGs and RADIUS platforms Operate, maintain, and manage DDoS … planning, testing, and implementation of enhancements and new technologies Implement and evaluate IP and MPLS solutions and technologies Liaise with internal teams including Product Management and Service Management Assist with performance tracking, growth planning, and budget forecasting Support the implementation of network security strategies and mitigations Respond More ❯

ERP application knowledge (S/4HANA, ECC, Oracle, O365 etc) . Knowledge of industry trends and their impact on business strategies, ERP strategy and service portfolio . Understanding of DevOps and how to apply it in ERP environments. Excellent communication skills to connect across multiple teams and stakeholders, including … senior leadership. Strong leadership and team management skills to motivate and guide diverse teams. Familiarity with tools such as Jira, Azure DevOps and Confluence. Ability to coach teams and individuals. Strong business acumen and experience in driving business transformation. The ability to manage services in a dynamic environment. Experience … with SLAs, OLAs, and contracts in insourced or outsourced environments. Ideally, you will also have: Previous experience with large scale programme migration . Test management experience in ERP environments. Relevant Agile, IT service management and/or project management certifications. Experience in a people or line More ❯

IT Test Manager Salary/Benefits: [Band 2: £61,222 - £70,737 with a Civil Service Pension with an average employer contribution of 27% plus hybrid working options. Location: Bootle (with some travel) Shape the IT of a national regulator – and help keep the UK’s nuclear industry safe … Technology and Delivery Directorate (ITDD) and lead a team of three. Together, you’ll ensure all changes within the scope of ITDD’s Test Management Office (TMO) are tested with the appropriate level of governance to protect production systems and ensure integrity. It’s crucial work that offers the … contacts across and outside ONR. Day-to-day, you’ll work closely with third parties in a hybrid IT support arrangement with a managed service provider. Your goal? To deliver the highest standards of test methodology and be seen as an integral part of the development lifecycle. You’ll More ❯

bespoke and off the shelf applications used at CNAH. Own the architectural roadmaps for assigned systems, Coordinate activities related to Application changes Direct line management of the team of resources working on the systems generally 8-12 FTE Roadmap for technical application upgrades and re-platforming Contribute to SOX … Audit and Internal Controls as required. Continuous Service Improvement Planning. Manage tasks to demanding deadlines in a fast moving environment. Manage on-boarding of Applications ensuring process and documentation are present. Manage application documentation to ensure that it is effective and resilient. Key Responsibilities Manages team of support professionals … Changes into the UAT and production environments Analyses user trends, issues and requests related to Business Applications and makes appropriate recommendations as part of service improvement plans. Prioritise workload with the BRDs and business stakeholders, and communicate effectively with customers to manage their expectations and provide clear status updates. More ❯

bespoke and off the shelf applications used at CNAH. Own the architectural roadmaps for assigned systems, Coordinate activities related to Application changes Direct line management of the team of resources working on the systems generally 8-12 FTE Roadmap for technical application upgrades and re-platforming Contribute to SOX … Audit and Internal Controls as required. Continuous Service Improvement Planning. Manage tasks to demanding deadlines in a fast moving environment. Manage on-boarding of Applications ensuring process and documentation are present. Manage application documentation to ensure that it is effective and resilient. Key Responsibilities Manages team of support professionals … Changes into the UAT and production environments Analyses user trends, issues and requests related to Business Applications and makes appropriate recommendations as part of service improvement plans. Prioritise workload with the BRDs and business stakeholders, and communicate effectively with customers to manage their expectations and provide clear status updates. More ❯

expand SymphonyAI's market presence in the region. Your primary focus will be on establishing and nurturing alliances with key partners within the IT Service Management (ITSM), IT Asset Management (ITAM), and AI SaaS sectors. Your role will be pivotal in leveraging partnerships to enhance our solutions … Microsoft in the ITSM, ITAM, or AI SaaS sectors. Industry Knowledge: Deep understanding of the enterprise IT landscape and key industry trends in IT service and asset management and AI SaaS solutions. Communication Skills: Excellent verbal and written communication skills, with the ability to influence and negotiate with … company for digital transformation across the most critical and resilient growth industries, including retail, consumer packaged goods, financial crime prevention, manufacturing, media, and IT service management. Since its founding in 2017, SymphonyAI today serves 1500+ Enterprise customers globally and has grown to 3,000 talented leaders, data scientists, and More ❯

Are you a driven and experienced IT professional ready to lead and elevate technology service delivery? We're seeking a talented Technology Service Delivery Manager to lead our small helpdesk team. You'll be instrumental in ensuring the efficient delivery of our technology services, managing day-to-day … Leeds, with occasional evening or weekend work required for urgent issues. Your Role: Team Leadership: Manage and mentor a small team of helpdesk technicians. Service Delivery: Oversee the timely resolution of issues and adherence to SLAs. Customer Support: Act as the primary escalation point for customer issues. Process Improvement … Identify and implement best practices to enhance service delivery. Reporting: Generate regular reports on performance, satisfaction, and key metrics. Stakeholder Management: Collaborate with other departments to align technology services with business needs. What You'll Need: Strong leadership and team management skills. ITIL Foundation Certification. Proficiency in More ❯

of your base salary paid by us monthly to save for your future. Your role and responsibilities IBM is currently seeking a dedicated Service Desk Analyst to join our team and work directly with a public sector client. This role requires a 5-day per week onsite commitment and … on a four days on, four days off rotation. The ideal candidate will possess strong technical skills, excellent problem-solving abilities, and excellent customer service skills. An Application Support Engineer in the L1.5 role requires a solid understanding of database management, various operating systems, and multiple programming languages. … They are responsible for performing and managing basic to moderate production support tasks, including incident, change, and problem management, as well as monitoring production processing. The L1.5 role aligns with the ITIL framework and escalates to L2 or L3 based on the complexity of the incident or problem. In More ❯

Investment Bank clients, principally to support the delivery of a Risk and Controls programme. The successful candidate will have domain expertise in Technology Risk Management and Service Management. Candidates must be self-motivated and willing to learn in their own time. It is expected that they will also … understanding of resilience with associated continuous improvement approaches. Relevant Experience: Track record of delivering sustainable outcomes in an enterprise scale organisation. Experience in technology service management, with a track record of successfully implementing and enhancing control frameworks. Deep understanding of control operation, regulatory requirements, and industry best practices. … leadership and non-technical stakeholders. Exceptional analytical and problem-solving skills, with the ability to navigate and assess complex technology landscapes preferred. Excellent project management skills with a track record of successfully leading large-scale initiatives preferred. Understanding of technology infrastructure, including Public Cloud and legacy technologies as used More ❯

a range of operational infrastructure support areas across on-prem and the cloud. Responsible for core on-prem services including the network, endpoint configuration management, physical and virtual server infrastructure, enterprise storage, compute resources, telephony, and backup and recovery solutions. In addition to on-prem services, we support a … growing number of core services hosted in the cloud, primarily within the Microsoft 365 E5 stack, Azure and other cloud service providers e.g. Citrix. We focus on both operational support and project delivery, working with other teams including cyber security in support of Cyber Essentials requirements, service management … focus on specific technology areas. It is assumed that this senior level role will play an important role in training and developing staff from Service Desk and Service Delivery areas. Key Responsibilities: Monitor, manage and maintain both networking and on-prem infrastructure technology to ensure continued service More ❯

Job Title: AV Service Engineer Location: London Pay: £190.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance … across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime … and ensure satisfaction Updating firmware and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of More ❯

Job Title: AV Service Engineer Location: Bristol Pay: £180.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance … across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime … and ensure satisfaction Updating firmware and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of More ❯

Job Title: AV Service Engineer Location: Manchester Pay: £200.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance … across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime … and ensure satisfaction Updating firmware and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of More ❯

Job Title: AV Service Engineer Location: Bristol Pay: £180.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance … across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime … and ensure satisfaction Updating firmware and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of More ❯