476 to 500 of 770 Service Management Jobs in the UK

expertise. DOCUMENTATION Knowledge Strategy: Enable broad knowledge sharing and achieve documentation excellence. Developer Experience: Create innovative approaches to internal platforms, build high‐adoption self‐service capabilities, and influence industry practices. Knowledge Management: Build knowledge‐sharing organizations, drive learning culture, and provide governance frameworks. Pattern Generalization: Define organizational approach … executive level and bridge engineering and business. Business Immersion: Influence domain strategy, embody the immersion mindset, and shape engineering engagement with business. Stakeholder Management: Shape stakeholder practices, manage executive relationships, and build exceptional partnerships. PEOPLE Technical Leadership: Develop leaders, shape talent strategy, and build high‐performing teams. Multi‐Audience ...

root cause analysis where required. Support infrastructure projects including migrations, upgrades, and server refresh activities. Produce and maintain technical documentation while working within ITIL service management processes. Participate in an on-call rota and occasional planned out-of-hours maintenance. Essential Skills & Experience Active SC Clearance (required). … vSphere administration experience (Hyper-V knowledge is beneficial). Excellent knowledge of Active Directory, DNS, DHCP, and Group Policy. Experience with Windows Server patch management, operating system lifecycle management, and infrastructure security best practices. Strong troubleshooting and problem-solving skills with experience supporting critical server infrastructure. Excellent communication ...

Your new company A well-established multi-site public sector organisation is seeking an experienced Service Delivery Manager. The organisation are in the early stages of delivering their digital strategy and are looking for an experienced Service Delivery Manager to help them deliver their core business objectives. Your … roleAs the Service Delivery Manager, you will provide strategic and technical leadership across the organisation's technology estate. You will take ownership of the technical architecture, infrastructure, and critical systems, ensuring they are secure, resilient, and aligned to operational and organisational objectives. You will be responsible for defining ...

Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through … automation, and experience improvement. Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights. Drive adoption and change management, including training, communications, and user readiness activities. Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools. Partner with vendors ...

Doing As a 2nd Line Software Support Engineer, you'll be one of the key points of contact for escalated software support incidents and service requests. Your responsibilities will include: Investigating, diagnosing, and resolving complex software-related issues. Managing incidents escalated from 1st Line Support. Providing support across multiple … with product, development, infrastructure, and third-party support teams. Escalating incidents to 3rd Line Support where necessary. Evaluating recurring incidents and contributing to Problem Management activities. Maintaining accurate records and updates within support management systems. Delivering excellent customer service throughout the support lifecycle. What We're Looking ...

architecture and design engagements to demonstrate how ServiceNow meets the needs of strategic customers, including IT Transformation, Digital Products/Services, Platform as a Service, Enterprise Service Management, and the co‐creation of industry‐specific solutions Understand the business strategy of the customer and articulate how ServiceNow ...

summary Act as a first point of contact for IT support requests via phone, email and facetoface. Take ownership of incidents and service requests, resolving issues within agreed timeframes. Diagnose and troubleshoot hardware, software and system faults. Escalate complex issues appropriately whilst maintaining accountability. Deploy authorised software and manage … user accounts across multiple platforms. Contribute to IT projects and service improvements. Work collaboratively with thirdparty managed service providers. Participate in shift and oncall rotas. Main duties of the job As an IT Operations Engineer , youll be a key part of the team responsible for keeping our digital ...

Hybrid Benefits £: Competitive salary Contributory Pension Scheme (up to 10.5% company contribution) 6 times salary ‘Life Assurance’ with pension 25 days holiday (increasing with service) + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr) Car/Car allowance Company bonus scheme 5% (discretionary … product managers to ensure a robust architectural runway that can support future business requirements throughout the product lifecycle. Works closely with the Programme Management Office (PMO) or project management office to ensure the execution of plans corresponds with what is being promised throughout the project or product lifecycle. ...

related issues, you will play a key role in maintaining business-critical systems, supporting end users both remotely and on-site, and ensuring service levels are met. You will also have the opportunity to contribute to infrastructure improvements, security initiatives, and automation projects. Training and mentoring will be provided … system-related issues. Liaise with third-party suppliers and external stakeholders to investigate and resolve technical issues. Manage endpoint devices, including policy deployment, configuration management, application deployment, and Windows imaging. Support and administer cloud-based environments, including Azure Active Directory and virtual endpoints. Perform patch management and vulnerability ...

Tech Purchase About the role The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact for colleagues … role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations. Duties will include: - Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure services, SaaS ...

Tech Purchase About the role The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact for colleagues … role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations. Duties will include: - Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure services, SaaS ...

Tech Purchase About the role The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact for colleagues … role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations. Duties will include: - Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure services, SaaS ...

Business Analyst. Permanent | Remote-first | c. £55,000 per annum | UK-based We are looking for an experienced Business Analyst to support business and service design across a major change portfolio. This is a role within Social Housing so the initial focus will be primarily within the property space … including asset management, asset compliance, repairs, maintenance and wider property services. Future work may also extend into care, finance and HR. This role would suit someone with experience in social housing, local authority housing, property services, care, CareTech, CRM-enabled change or another highly regulated public sector or service ...

Responsibilities Own the delivery and continuous improvement of digital capabilities supporting air vehicle concept and configuration development. Lead the deployment, optimisation, and lifecycle management of 3D CAD, aerodynamic analysis, and configuration management environments. Develop product roadmaps, delivery plans, and prioritised backlogs aligned with engineering and programme objectives. Support … enterprise systems. Capture, challenge, and consolidate requirements from engineering teams and stakeholders. Drive adoption of new digital tools and processes through training, change management, and effective stakeholder engagement. Establish appropriate data models, naming conventions, metadata standards, and access controls. Coordinate delivery across internal teams, suppliers, and system integrators. Monitor ...

system technologies, networking, monitoring tools, and processes. A solid operational background paired with analytical thinking, problem-solving, and decision-making skills. Understanding of Service Management practises (e.g., change and release management) and risk/issue management, preferably with ITIL processes and tools. Awareness of mechanical … electrical infrastructure within Data Centres or Building Management Systems is a plus! Qualifications Essential: Relevant experience and technical know-how. Preferred: A degree in Computer Science or a related field, or equivalent education and experience. ITIL qualifications and familiarity with Wintel, BMX, Unix, and RHEL are also desirable. What ...

ensuring operational continuity while supporting the successful separation of a significant business unit. You'll work across multiple technology domains, collaborating with senior stakeholders, service owners, vendors and commercial teams to deliver a structured and well-governed transition. The Role As the M&A Programme Director, you will establish … governance framework for transition services, oversee service delivery throughout the transition period, manage commercial obligations and coordinate exit planning to enable a successful separation Key responsibilities include: Establishing governance, service management processes, KPIs, SLAs, and reporting frameworks. Leading the mobilisation and ongoing management of technology transition ...

administering Microsoft 365, including Entra ID, Exchange Online and licensing. Experience supporting Google Workspace, including user and group administration. Knowledge of identity and access management principles. Experience supporting Windows and Apple hardware environments. Familiarity with mobile device management (MDM) platforms. Experience using IT service management … requests, troubleshooting issues, managing escalations where appropriate and providing both remote and in-person support. You'll oversee account provisioning and deprovisioning, user access management, hardware deployment, software licensing and asset management.The IT Systems Administrator will also play an important role in security administration, supporting activities such as multi ...

ServiceNow development experience in complex environments Strong ServiceNow platform expertise, including best practices for: ITSM (mandatory) CMDB and CSDM principles Workflow/Flow Designer Service Portal/UI Builder (depending on scope) Advanced JavaScript skills and solid understanding of ServiceNow scripting patterns Experience in designing and implementing enterprise integrations … REST/SOAP, MID Server, data imports) Strong understanding of ITIL processes and service management operating models Experience in Agile delivery (Scrum), with proven ability to work in cross‐functional teams Strong communication skills in English (written and spoken) Preferred Qualifications ServiceNow certifications such as: Certified System Administrator ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service (DBS) check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent ...

it. Role Summary We are looking for an experienced SAP HCM Payroll/Employee Central Payroll (ECP) Consultant to join our UK & Ireland Application Management Services (AMS) team. This role is focused on ensuring the smooth and efficient operation of SAP Payroll solutions by providing expert technicalsupport, resolving complex … support SAP HCM Payroll and/or Employee Central Payroll solutions. Manage and resolve payroll and HR incidents submitted through the C4C system, service requests, and change requests in line with agreed SLAs. Provide expertise across Payroll (PY) and related HCM modules including PA, OM, TM, ESS/MSS. ...

Join us as a technical service leader who thrives on solving complex challenges. You'll work at the intersection of field service and strategic consulting—delivering expert solutions, mentoring teams, and ensuring our customers' systems perform at their best.What will you do? Oversee installation, commissioning, and integration … collaboration Deliver technical consulting to sales teams and customers to identify needs and drive business growth Create detailed technical documentation and reports that support service excellence and continuous improvementWhat are the key skills for success? Predictive Maintenance — expert level; anticipating system failures and optimizing service schedules to maximize ...

that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Description: Role Title: Vulnerability Management Consultant Location: Inverness or Preston, 5 days onsite Duration: 31/03/2027 Pay rate: £581 per day all inc. (PAYE through umbrella … Must hold an active SC clearance. Role Description: About the role you're considering The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, supporting the governance and coordination of vulnerability management activities across suppliers. The role assists in ensuring vulnerabilities ...

forward‐thinking Technology Lead to spearhead the digitization and automation of Operations. The successful candidate will lead technology strategy and execution across key service areas including trade settlements, middle office, reconciliations, regulatory reporting, client lifecycle management and operational controls. Delivering operational efficiency and improving client experience through transformation … tools, decision engines, and custom microservices Pilot and scale emerging technologies such as Generative AI where appropriate. Implementing AI/ML models for exception management, document classification, anomaly detection, and operational intelligence Identify areas for tech‐driven innovation and rapidly prototype solutions with internal or vendor teams Evaluate ...

Cloud and SaaS, transitioning clients support, collaboration and productivity environments to a modern OpEx based model while keeping a focus on security and service-oriented architectures. Taking clients on this journey often requires significant cultural change and the implementation of new ways of working. We guide our clients through … automation, and experience improvement. Design and implement AI use cases, including intelligent assistants, workflow automation, knowledge retrieval, and predictive insights. Drive adoption and change management, including training, communications, and user readiness activities. Establish governance frameworks for responsible AI usage, data protection, and compliance across workplace tools. Partner with vendors ...

computing. With an international customer base and a strong engineering heritage, the business is continuing to invest in its European support capability and customer service operations. This is a customer-focused technical role responsible for providing first and second-line product support, coordinating the complete RMA lifecycle and carrying … test equipment including oscilloscopes, multimeters, logic analysers and spectrum analysers Work from schematics, engineering drawings, manufacturing documentation and test procedures Maintain accurate repair records, service reports and customer documentation Liaise with engineering, manufacturing and quality teams to investigate product issues and implement corrective actions Support root cause investigations ...