501 to 525 of 624 Service Management Jobs in the UK

solving skills coupled with French language skills as the customers are French. We will consider anyone who has the core essential skills (French speaker and Customer facing/customer service skills) and can showcase a passion for why they want a career in IT. We will consider any of the following backgrounds: Essential: YOU MUST HAVE FLUENT FRENCH & ENGLISH … driven, hard working applicants that will be working from the Reading Head Office every day. Anyone with the relevant language skills and a customer facing (call centre/customer service/Retail/hospitality) background will be considered. Previous work experience in the following would be amazing; technical support, IT Support or help desk. We will consider: Graduates or … via phone & email Deliver technical support to customers to identify and resolve problems with laptops/pc hardware/software and associated equipment. Maintaining a high degree of customer service for all support queries and adhere to good service management principles. Investigating problems in systems and services. Allocating more complex calls to relevant 2nd higher level support More ❯

solving skills coupled with French language skills as the customers are French. We will consider anyone who has the core essential skills (French speaker and Customer facing/customer service skills) and can showcase a passion for why they want a career in IT. We will consider any of the following backgrounds: Essential: YOU MUST HAVE FLUENT FRENCH & ENGLISH … driven, hard working applicants that will be working from the Reading Head Office every day. Anyone with the relevant language skills and a customer facing (call centre/customer service/Retail/hospitality) background will be considered. Previous work experience in the following would be amazing; technical support, IT Support or help desk. We will consider: Graduates or … via phone & email Deliver technical support to customers to identify and resolve problems with laptops/pc hardware/software and associated equipment. Maintaining a high degree of customer service for all support queries and adhere to good service management principles. Investigating problems in systems and services. Allocating more complex calls to relevant 2nd higher level support More ❯

laptops, printers, and peripherals. Support new starters with IT hardware/software/access requirements Assist with hardware and software installations, upgrades, and troubleshooting. Respond to and resolve IT service requests and incidents in a timely manner. Collaborate with the wider IT team to escalate complex issues appropriately. Assist with the setup and troubleshooting of Poly conference equipment and … other AV technologies. Support access control systems like Paxton and workplace management solutions such as Condeco. Maintain accurate documentation of support activities, user interactions, and ensure the IT asset list is regularly updated and accurate Develop training material and procedures or train users in the proper use of hardware or software. Participate in IT projects and upgrades as needed. … experience for this role: Solid understanding of computer hardware and software troubleshooting with the ability to diagnose and resolve a wide range of technical issues efficiently. Familiarity with IT service management tools, preferably FreshService or similar platforms. Knowledge of Polycom or Poly conference equipment setup and troubleshooting. Awareness of access control systems like Paxton and room booking software More ❯

Integration Architect 6-12-month Contract £700 - £800 per day Inside IR35 2-3 days in Bristol Must have valid SC Clearance Skills: Integration Architecture, Stakeholder Management, Consulting and Analytical Skills, SC Clearance We are seeking an experienced Integration Architect to lead the development of a Defence Support Integration Reference and Target Logical Architecture. This role will contribute to … Integration Architecture, ideally within Defence Support or a complex engineering/logistics environment. Strong knowledge of digital services compliance and open standards. Familiarity with digital infrastructure, networks, cloud, operational service management, cyber operations, and identity/access management. Strong stakeholder engagement, consulting, and advisory skills. Ability to work collaboratively within a multi-disciplinary team. Minimum of SC (Security … Check) clearance. Experience in business change management is desirable. Additional Considerations The role involves strategic and conceptual architecture development, not detailed design of individual solutions. Must be comfortable identifying gaps and inconsistencies across multiple organisational boundaries and proposing pathways to resolve them. More ❯

Performance Analytics indicators, and reports. Experience using Automated Test Framework (ATF) to automate regression testing. Nice-to-Have: Familiarity with CI/CD pipelines in ServiceNow environments for release management (e.g., using Git, Jenkins, or ServiceNow DevOps). ServiceNow certifications such as CSA, CAD, CIS-ITSM, or CSM. Responsibilities: Design, develop, and implement custom applications on the ServiceNow platform. … Build and support solutions using ITSM and Customer Service Management (CSM) modules. Develop and maintain custom integrations using REST/SOAP APIs, Scripted APIs, and IntegrationHub. Leverage Flow Designer and Workflows to automate business processes. Write and optimize server-side and client-side scripts (Business Rules, Script Includes, UI Policies, etc.). Create and configure Configurable Workspaces and More ❯

We are looking for an experienced Test Lead to manage a small team of Test Engineers responsible for the integration and end-to-end testing of a key IT Service Management function. The role is currently focused on manual testing, with opportunities to introduce automation and drive process improvements. What You'll Do: Own and deliver the Test … project delivery. Ensure alignment with industry best practices . Provide assurance over third-party testing . Collaborate with business stakeholders to develop high-coverage test cases . Oversee defect management and risk mitigation. Lead, mentor, and support a small team of Test Engineers . Deliver regular test reporting to stakeholders. Skills & Experience: Proven experience in ITSM, ITIL, and ServiceNow … testing effort and managing test plans. Leadership experience with the ability to mentor and manage a testing team. Experience providing assurance over supplier testing . Strong risk and defect management skills. More ❯

and reporting of relevant and forward looking Technology audits across the Operating Companies. Be a Subject Matter Expert within the Technology Domain in the areas of IT operations, IT service management, IT and Network resilience, information security, etc. Perform audits on topics such as 5G, Cloud, Internet-of-Things (IoT), Blockchain, and other emerging technologies. Identify, develop, and … technical/professional qualifications such as: CRISC, CISSP, CISM, ISO27001, or ISO 22301 Competencies, knowledge and experience: Experienced in the area of IT controls and/or IT risk management either in an implementation, operation, or assessment role. Experienced in audit (external and internal) and familiar with Internal Audit standards. IT process knowledge e.g., as defined in frameworks and … systems, databases, and applications, ideally including the Microsoft stack and SAP. Experience in mobile telecoms or related businesses. Ability to think independently, analytically, and creatively. Excellent negotiation and conflict management skills to interact effectively with senior management. Ability to prioritise, multi-task, and comfortably adapt to a changing environment. Experience in data analytics (i.e., scoping, delivering, and/or More ❯

rate of £150. Key Responsibilities: Provide first-line support for hardware, software, and network issues across desktops, laptops, and peripherals. Log, track, and resolve support tickets using the IT service management system. Troubleshoot and escalate issues to L2/L3 teams where necessary. Assist with account setup, password resets, and access requests. Maintain accurate documentation of incidents, resolutions … in a desktop support or IT helpdesk role. Strong knowledge of Windows operating systems and Microsoft Office suite. Familiarity with basic networking concepts and troubleshooting. Excellent communication and customer service skills. Ability to work independently and as part of a team. IT certifications (eg, CompTIA A+, Microsoft MTA) are a plus. Additional Information: Full-time, 6-month contract. Office More ❯

rate of £150. Key Responsibilities: Provide first-line support for hardware, software, and network issues across desktops, laptops, and peripherals. Log, track, and resolve support tickets using the IT service management system. Troubleshoot and escalate issues to L2/L3 teams where necessary. Assist with account setup, password resets, and access requests. Maintain accurate documentation of incidents, resolutions … in a desktop support or IT helpdesk role. Strong knowledge of Windows operating systems and Microsoft Office suite. Familiarity with basic networking concepts and troubleshooting. Excellent communication and customer service skills. Ability to work independently and as part of a team. IT certifications (e.g., CompTIA A+, Microsoft MTA) are a plus. Additional Information: Full-time, 6-month contract. Office More ❯

methodologies (Scrum or Kanban) and working in fast-moving teams. Effective communicator who can translate complex technical ideas to both devs and stakeholders. Bonus points for experience with IT service management tools like ServiceNow. Ability to pass BPSS and other clearances. What's in it for you as our Software Engineer? Salary: £50-60,000 Time off … privately-owned company, driving bold innovation without the constraints of private equity or external bankers. Experts in Wan, Lan, WiFi and Security solutions we stand out by revolutionising infrastructure management – making it seamless so our customers can focus on what matters most. With rapid growth ahead, we need exceptional talent who bring the right skills, attitude, and drive to More ❯

delivery oversight experience w/global F500 customers and ecosystem partners - Business development and sales experience including innovative agreements w/integrators, ISVs and managed services providers - Third level management experience of professional services delivery teams in high growth technology sales environments; - Visible IT Industry thought leadership on relevant topics related to the enterprise cloudbased IT operating model - Vertical … in one or more technology areas such as IT security, application development, infrastructure architecture, big data analytics, or IT operations. - Demonstrated industry leadership in the areas such as IT service management, cloud computing, or IT Strategy. - Track record of implementing AWS services in a variety of distributed computing, enterprise environments. - Advanced degrees in engineering and/or business More ❯

phases) of the proposed solution and ensure follow up throughout the rest of the project. What is UMAX? UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … the solution from a 3rd party hosting facility to Azure migrate the existing interfacing with other applications to Azure integrate the solution with relevant Azure technologies (Logic Apps, Azure Service Bus, Application Gateway, Azure Firewall, Azure Functions, Azure Data Lake, ...) enable the integration with portal solutions , supporting customer self service extend UMAX with a reporting infrastructure on More ❯

phases) of the proposed solution and ensure follow up throughout the rest of the project. What is UMAX? UMAX integrates CRM, billing, invoicing, cash collection, meter data, asset and service management modules in one solution, offering utilities the tools & processes for effective sales, increased customer contribution margins, reduced lead times and streamlined operations. By doing so, it enables … the solution from a 3rd party hosting facility to Azure migrate the existing interfacing with other applications to Azure integrate the solution with relevant Azure technologies (Logic Apps, Azure Service Bus, Application Gateway, Azure Firewall, Azure Functions, Azure Data Lake, ...) enable the integration with portal solutions , supporting customer self service extend UMAX with a reporting infrastructure on More ❯

agile team contributing to software that makes a meaningful difference. About Selected Interventions We're a software and services company powering the environmental sector through our class-leading ECHO Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO is used by global, multi-billion turnover companies to manage complex field operations through a seamless … analysts, and fellow engineers to deliver solutions that meet customer needs and align with our product and technical strategies. Day-to-Day Responsibilities • Collaborate across teams to ensure smooth service delivery and software releases. • Deliver high-quality, maintainable mobile software. • Follow coding standards and best practices. • Apply modern development standards to improve our mobile apps. • Participate in code reviews More ❯

agile team contributing to software that makes a meaningful difference. About Selected Interventions We're a software and services company powering the environmental sector through our class-leading ECHO Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO is used by global, multi-billion turnover companies to manage complex field operations through a seamless … analysts, and fellow engineers to deliver solutions that meet customer needs and align with our product and technical strategies. Day-to-Day Responsibilities • Collaborate across teams to ensure smooth service delivery and software releases. • Deliver high-quality, maintainable mobile software. • Follow coding standards and best practices. • Apply modern development standards to improve our mobile apps. • Participate in code reviews More ❯

agile team contributing to software that makes a meaningful difference. About Selected Interventions We're a software and services company powering the environmental sector through our class-leading ECHO Service Management Framework. Built on a Microsoft stack and deployed via Azure, ECHO is used by global, multi-billion turnover companies to manage complex field operations through a seamless … analysts, and fellow engineers to deliver solutions that meet customer needs and align with our product and technical strategies. Day-to-Day Responsibilities • Collaborate across teams to ensure smooth service delivery and software releases. • Deliver high-quality, maintainable mobile software. • Follow coding standards and best practices. • Apply modern development standards to improve our mobile apps. • Participate in code reviews More ❯

budgets on track. Key Responsibilities Coordinate the end-to-end procurement process for IT products and services Maintain strong relationships with suppliers, negotiating contracts and pricing Support IT asset management (both hardware and software) Monitor and manage the IT procurement budget Ensure all purchasing complies with company policies and regulatory requirements Keep accurate records of contracts, inventory, and purchases … We're Looking For Experience in IT procurement or a similar administrative procurement role Good understanding of IT systems and infrastructure Familiarity with procurement processes, contract negotiation, and vendor management Strong communication and interpersonal skills Excellent attention to detail and organisational ability Comfortable working with budgets and procurement systems/tools Awareness of ITIL and IT Service Management More ❯

seeking a proactive and detail-orientedEPM Systems Administratorto join our dynamic team. This role is pivotal in ensuring the smooth operation, maintenance, and enhancement of our Oracle Enterprise Performance Management (EPM) system. You will be responsible for managing system configurations, user access, data integrations, and supporting business-critical processes across Finance, HR, and IT functions. Desirable Skills, Qualifications & Experience … Experience administering Oracle EPM or similar enterprise performance management systems. Understanding of financial systems, data integration, and reporting processes. Experience with user access management, system configuration, and performance monitoring. Familiarity with Oracle Guided Learning (OGL) and Oracle Cloud environments. Ability to provide services with acustomer-centric approach, implementing improvements while managing service demands, pressures, and tight deadlines. … level or above, or equivalent expertise and experience. Experience working with Oracle ERP (GL, HCM) integrations. Knowledge of financial planning, forecasting, and reporting processes. Understanding of ITIL or similar service management frameworks. If you are interested in the role, please email your CV toquoting the reference number. Essential Employment is acting as an Employment Business in relation to More ❯

Desktop Support Analyst/2nd Line Support Engineer - ServiceNow, Ticket Management, AD/GP, O365, MS Teams, MS Azure, InTune/SCCM, ITIL, IT Customer Service (Internal User Base), VIP Support. Permanent, London/Hybrid, c.£50k - £55k+Bonus +Benefits Global Law Firm seeks Desktop Support Analyst/2nd Line Support Engineer to support users in the UK office. … You will work alongside the service desk team and provide support to a user base of around 1300 lawyers and business support staff using a range of technologies at the deskside. The main focus of the role will be to provide high quality 2nd line IT support relating to desktop technologies including laptops, PC and mobile devices; Win10/… within an SLA driven ITIL environment you will be responsible for managing 2nd line escalated tickets within the ServiceNow ticketing system and liaising with infrastructure engineers or 3rd party service providers (business application related etc), overseeing fixes within ITIL methodology i.e. employing Service mgmt., Incident mgmt., Problem mgmt. and Change mgmt. principles to resolve and track issues. You More ❯

the organisation. What you'll need to succeed Proven IT Product Owner or transferable experience Highly developed problem-solving skills and hands on experience with MS365 suite Background in service management, project delivery, and stakeholder engagement Confident communication skills Ability to pass a basic DBS What you'll get in return This exciting position is paying between More ❯

risk analysis, documentation, and remediation planning. Ability to manage complex integration projects across diverse environments. Excellent stakeholder communication and coordination across business and technical teams. Familiarity with IT governance, service management, and regulatory requirements (e.g., healthcare compliance, where applicable). Strong analytical and problem-solving capabilities. Robert Half Ltd acts as an employment business for temporary positions and More ❯

scientists. Within this team, this role will be responsible for the design of new services for a variety of different projects within the Crick, relating to Enterprise Resource Planning, Service Management, Data exploitation, Talent acquisition and management, and more. This is an exciting opportunity to join one of the world's leading research Institutes at a crucial More ❯

think deeper, troubleshoot faster, and develop technical skills. As our Senior Backup Engineer, you’ll provide expert-level technical support, troubleshooting, and strategic guidance to our Backup-as-a-Service customers. You’ll ensure the highest level of system reliability, security, and performance while acting as the primary escalation point for complex technical issues. If you want to work … infrastructure. Proactively identify and mitigate risks before they impact customer operations. Mentor and guide team members, helping them grow their technical capabilities. Lead process improvement initiatives that enhance our service delivery. Ensure seamless communication between technical teams and stakeholders. Serve as senior escalation expert for complex backup issues, providing expert troubleshooting while mentoring junior engineers to foster team-wide … best practice documentation. Lead complex infrastructure projects including migrations and upgrades, while ensuring compliance with industry standards and regulatory requirements. Enhance operational efficiency through trend analysis, automation, and continuous service improvement, optimizing system performance and incident response times. Show Us You’re the One! We’re looking for someone who: Thrives when faced with challenging backup and recovery scenarios. More ❯

think deeper, troubleshoot faster, and develop technical skills. As our Senior Backup Engineer, you’ll provide expert-level technical support, troubleshooting, and strategic guidance to our Backup-as-a-Service customers. You’ll ensure the highest level of system reliability, security, and performance while acting as the primary escalation point for complex technical issues. If you want to work … infrastructure. Proactively identify and mitigate risks before they impact customer operations. Mentor and guide team members, helping them grow their technical capabilities. Lead process improvement initiatives that enhance our service delivery. Ensure seamless communication between technical teams and stakeholders. Serve as senior escalation expert for complex backup issues, providing expert troubleshooting while mentoring junior engineers to foster team-wide … best practice documentation. Lead complex infrastructure projects including migrations and upgrades, while ensuring compliance with industry standards and regulatory requirements. Enhance operational efficiency through trend analysis, automation, and continuous service improvement, optimizing system performance and incident response times. Show Us You’re the One! We’re looking for someone who: Thrives when faced with challenging backup and recovery scenarios. More ❯

think deeper, troubleshoot faster, and develop technical skills. As our Senior Backup Engineer, you’ll provide expert-level technical support, troubleshooting, and strategic guidance to our Backup-as-a-Service customers. You’ll ensure the highest level of system reliability, security, and performance while acting as the primary escalation point for complex technical issues. If you want to work … infrastructure. Proactively identify and mitigate risks before they impact customer operations. Mentor and guide team members, helping them grow their technical capabilities. Lead process improvement initiatives that enhance our service delivery. Ensure seamless communication between technical teams and stakeholders. Serve as senior escalation expert for complex backup issues, providing expert troubleshooting while mentoring junior engineers to foster team-wide … best practice documentation. Lead complex infrastructure projects including migrations and upgrades, while ensuring compliance with industry standards and regulatory requirements. Enhance operational efficiency through trend analysis, automation, and continuous service improvement, optimizing system performance and incident response times. Show Us You’re the One! We’re looking for someone who: Thrives when faced with challenging backup and recovery scenarios. More ❯