501 to 525 of 770 Service Management Jobs in the UK

computing. With an international customer base and a strong engineering heritage, the business is continuing to invest in its European support capability and customer service operations. This is a customer-focused technical role responsible for providing first and second-line product support, coordinating the complete RMA lifecycle and carrying … test equipment including oscilloscopes, multimeters, logic analysers and spectrum analysers Work from schematics, engineering drawings, manufacturing documentation and test procedures Maintain accurate repair records, service reports and customer documentation Liaise with engineering, manufacturing and quality teams to investigate product issues and implement corrective actions Support root cause investigations ...

Cutover Lead to join our Transformation team on a Fixed Term Contract basis (Hybrid/On-site asrequiredduring cutover periods) The role provides project management delivery to create a coordinated cutover plan across the various areas of the programme, covering Data, Technical and Business streams.It is responsible … management of the cutover plan, ensuring seamless transition from project delivery to business-as-usual operations. Main responsibilities In this roleyoull Establish an overall approach and project plans to ensure the 3 major streams of work (Data, Technical, Business) can be delivered in the desired cutover window Define ...

Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and Microsoft 365 tools (Teams, SharePoint, Outlook, OneDrive) Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Maintain and update support … documentation and resolution logs Ensure business continuity through prompt issue management Provide user support across the organisation in line with SLAs Support the design and enhancement of PowerApps solutions to meet business needs Assist in maintaining and developing Power BI dashboards to provide actionable insights Collaborate with internal teams ...

About the role We are looking for a 1st Line Team Lead to run the Tier 1 function of our service desk, supporting a major care sector group with a large multi-site estate across England and Scotland alongside our wider client base. This is a working lead role … tools alongside the team and part running the desk - managing the queue, coaching the engineers, owning ticket quality and making sure nothing slips. The service desk sits at the heart of a newly signed managed service contract that is growing quickly, with a substantial site onboarding programme underway ...

based, Ringwood Hampshire Contract/Hours: Permanent position, 37 hours per week Package: Competitive salary and excellent Colleague benefits About the Role Churchill Estates Management are recruiting for a new Call Centre Trainer to join our Customer Service team based in Ringwood. We are looking for an enthusiastic … starters, ensuring they have the skills, confidence, and knowledge to deliver an exceptional customer experience from day one. Working closely with the Customer Service management team, you will design and deliver engaging training programmes covering our systems, processes, products, and customer service standards. You'll also provide ...

future opportunities or blockers, and ensuring decisions by teams align with the technical direction Identify operational improvements and work to ensure a stable service that can be enhanced Anticipate and mitigate against project challenges or risks Essential Skills: Technology knowledge - Demonstrable experience in the minimum … Demonstrable Experience in a minimum of 3 of these bridging the gap between the technical and non‐technical: Translate technical concepts between infrastructure, delivery management and service management so they are understood by all Able to speak on behalf of technical and development teams and facilitate ...

United Kingdom and overseas. The successful candidate will play an important role in supporting project delivery from inception through to completion, working closely with management, sales, logistics, and engineering teams to ensure projects are delivered on time, within budget, and to the highest standards. Key Responsibilities: Project Support: Assist … with the coordination and management of projects from initiation through to completion, including scheduling, documentation, and resource planning. Communication: Serve as an intermediary between senior management, the customer project management team, and internal departments to ensure effective communication and smooth project delivery. Documentation and Compliance: Prepare ...

optimisation.Monitoring and Evaluation: Contributing to tracking the maturity and effectiveness of cloud transformations and recommending adjustments where needed.Delivering Business Outcomes: Applyingyour skills in strategy, service management, agile delivery, DevOps, business process mapping, and organisational design to help deliver tangible results.Collaborative Innovation: Collaborating with colleagues and client teams … problem-solving.We’re looking for individuals with experience in some of the following areas:Familiarity with ITILv4 best practices, including Incident, Change, and Problem Management, as well as Service Desk operations.ITILv4 Foundation or higher-level certification is highly valued.Understanding of DevOps principles such as CI/CD, automated ...

automation capabilities across a global estate. You will work collaboratively with the business and the wider IT team - Infrastructure, Network, Development, DevOps, and Service Desk - to provide security and governance for existing and new services. The purpose of this role is to deliver the day-to-day security operations … security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply ...

technology and defence organisation in the recruitment of a junior Operations Centre Analyst. This is an excellent opportunity for an IT graduate, junior service desk professional, or technically minded customer-service specialist looking to build a career in IT operations. You’ll join a supportive team responsible … with the organisation’s systems and processes. What You’ll Be Doing Monitoring servers, systems, and operational alerts. Logging, updating, and managing incidents through service-management tools. Identifying and prioritising technical issues in line with agreed procedures. Providing clear updates throughout the incident-management process. Supporting specialist ...

Financial Services sector. This is a high-impact position combining bid leadership, solution design, and stakeholder engagement. You will work closely with sales, technical, service delivery, and client teams to develop compelling, commercially viable solutions that address complex customer challenges. If you have a passion for shaping winning propositions … translating client requirements into innovative managed service solutions, and thriving in a fast-paced environment, we'd love to hear from you. Key Responsibilities Lead the end-to-end bid process for new business opportunities within Financial Services. Analyse client requirements, RFPs, RFIs, and tenders to develop winning response ...

required to take ownership of technical operations across a large-scale, multi-site technology estate. This is a hands-on leadership role, combining team management with direct responsibility for infrastructure, networking, monitoring, and operational support. You'll lead a small team of engineers, drive operational excellence, improve monitoring … incident management processes, and act as the senior escalation point for complex technical issues. You'll also play a key role in the deployment and support of IoT devices, networking equipment, and edge technologies across distributed locations. Key Requirements: 6+ years' experience in Technical Operations, Infrastructure, IT Support ...

lifecycle, ensuring supplier onboarding, offboarding, data, tooling and operational processes are delivered consistently and efficiently. By maintaining trusted operational insight and continuously improving the service, you'll help Product Group maximise the value of its external capability. WHY JOIN THE TEAM You'll be part of the team that … Product Group's third-party operations running smoothly. Working closely with Product, Engineering, Procurement and suppliers, you'll help create a reliable, scalable operational service that enables teams to engage external partners with confidence. YOUR KEY RESPONSIBILITIES AND IMPACT • Manage the operational supplier lifecycle, including onboarding, offboarding and supplier ...

experienced Product Delivery Manager to lead the delivery of domain integration capabilities within a complex Digital Engineering environment. The role requires strong delivery management experience, working across engineering, IT, manufacturing, and external partners to deliver integration roadmaps and drive collaboration across multiple stakeholders. Essential Skills & Experience 5+ years' experience … segregation, and secure information exchange. Experience managing integration roadmaps, delivery plans, prioritised backlogs, and supplier relationships. Understanding of engineering processes and Digital Engineering ecosystems. Service Management experience (ITIL or equivalent) and Project/Programme Management experience (APM, PRINCE2, or equivalent). Excellent stakeholder management and communication ...

effective support.Identify and manage risks to legacy voice recording systems and ensure there are comprehensive checks in place to prevent any loss of service and align with the Head of Trader Voice to migrate to a strategic platform.Ensure all upgrades and changes to production systems follow the TPICAP process … aspects of the production environment.Work with Head of Trader Voice to provide system monitoring improvements and alerting tools in order to provide proactive & accurate service reporting of the Global Trader Voice estate and to automate the process controls where possible.Complete the transformation from legacy to VFC recording systems ...

hiring an experienced Senior Technical Transition Engineer to join our Infrastructure team. This is a highly technical role focused on bringing new customers into service, leading technical due diligence, deploying tooling, documenting environments, and ensuring a smooth transition into operational support. You'll work across a broad range … technologies, engaging directly with customers, third parties, and internal technical teams to deliver successful service transitions. If you enjoy getting under the hood of complex IT estates, solving technical challenges, and shaping how services are onboarded and supported, this role offers the opportunity to make a real impact across ...

processes, deliver technology enhancements and maximise the value of existing systems. This is a hands-on leadership role combining solution design, application ownership, supplier management and technical delivery. What you'll be doing Lead the ongoing development and optimisation of enterprise business applications. Partner with stakeholders to understand business … commercial environment and be comfortable working with both business stakeholders and technical teams. We're particularly interested in candidates with experience in: Enterprise application management ERP, CRM and digital commerce platforms Systems integration and application architecture Business intelligence and reporting solutions Data governance and information management Vendor ...

join a leading brand and start your career in IT Support. The opportunity offers the chance to learn and develop skills in IT Service Desk whilst also completing weekly online learning which, upon completion/passing will lead to achieving a recognised certification. The role is a 2 year … also public transport available. Day to day: Provide first-line IT support via telephone, email and in person. Log, categorise and prioritise incidents and service requests using the IT Service Management (ITSM) system. Troubleshoot hardware, software and basic network issues. Escalate complex issues to second or third ...

more for patients, healthcare professionals, our partners, and our employees. ****The Team****The role is responsible for leading and delivering end-to-end application management and production support for Oracle E-Business Suite (12.1 and 12.2), with primary ownership of Supply Chain modules and cross-functional Finance integration. … work with SAP and other cloud-based platforms.The role combines leadership and hands-on expertise to ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports ...

more for patients, healthcare professionals, our partners, and our employees. ****The Team****The role is responsible for leading and delivering end-to-end application management and production support for Oracle E-Business Suite (12.1 and 12.2), with primary ownership of Supply Chain modules and cross-functional Finance integration. … work with SAP and other cloud-based platforms.The role combines leadership and hands-on expertise to ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports ...

Umbrella only Duration: 6 months Location: Knutsford with 3 days/week in office Technical Skills & Competencies AlgoSec & Security Policy Management Hands-on experience administering and supporting the AlgoSec Security Management Suite, including: Firewall Analyzer FireFlow ObjectFlow AppViz Experience utilising AlgoSec to automate firewall policy management, risk … experience supporting enterprise network security environments. Experience managing security incidents, firewall requests, policy exceptions, and operational support within regulated organisations. Understanding of firewall compliance management, governance processes, audit requirements, and regulatory controls. Experience working within ITIL-aligned Incident, Problem, Change, and Service Management frameworks. Knowledge of network ...

highly organised, analytical and enjoy working with data, reporting and problem-solving? Were looking for a Service Operations Administrator to join a busy and supportive Service Desk team. This is a fantastic opportunity to build your career within a global technology business where youll play a key role … supporting service operations, analysing data and helping improve business processes. No two days are the same, and youll work closely with engineers, finance and internal teams to ensure service information is accurate, reports are up to date and operations run smoothly. What youll be doing Managing warranty ...

Support patching, upgrades, and migrations of Citrix components. Both proactive and reactive problem record progression and root cause analysis. Pro-active approach towards defect management resolutions as part of technical assurance activities. Confidence in working with internal and cross capability teams alongside account and customer engagement. Maintain a high … degree of customer service for all support queries and adhere to all service management principles Essential Skills & Experience: Proven experience within a Third Line Support role Strong knowledge of Citrix Virtual Apps and Desktops, Citrix Cloud, NetScaler ADC, and Citrix Workspace Environment Management (WEM). Experience ...

continuous improvement of systems and processes. The role spans across group operating companies, supporting multiple divisions. It involves cross-departmental collaboration, vendor management, and end-user engagement; Leading application improvements, maintenance and updates, providing 1st, 2nd and 3rd line support for Dynamics 365 Business Central, Supporting Power Platform solutions … user enablement, and business engagement. Responsibilities Deliver frontline support for Microsoft Dynamics 365 Business Central and associated applications Investigate, troubleshoot and resolve incidents and service requests in a timely and professional manner Escalate complex or unresolved issues to third-party vendors or senior IT colleagues Provide user support across ...

effective support.* Identify and manage risks to legacy voice recording systems and ensure there are comprehensive checks in place to prevent any loss of service and align with the Head of Trader Voice to migrate to a strategic platform.* Ensure all upgrades and changes to production systems follow … production environment.* Work with Head of Trader Voice to provide system monitoring improvements and alerting tools in order to provide proactive & accurate service reporting of the Global Trader Voice estate and to automate the process controls where possible.* Complete the transformation from legacy to VFC recording systems and migrate ...