526 to 550 of 832 Service Management Jobs in the UK

SIAM Service Delivery Manager/Lead Rate : £400 per day (All Inclusive) Location : Paddington, UK Contract : 6 Month Contract + Key Responsibilities & Requirements: Lead the SIAM Tower, overseeing service integration, governance, and delivery across multiple suppliers. Ensure compliance with SOWs and SLAs, driving accountability for performance and continuous … across providers. Coordinate governance forums (daily to quarterly) and lead performance, CSAT, and CSI reviews. Act as the key liaison between business stakeholders and service providers, ensuring alignment with customer strategy. Drive issue resolution, manage escalations, and proactively identify and mitigate operational risks. Ensure process compliance and service management tool usage across all providers. Provide leadership and mentoring to SIAM team members, ensuring operational efficiency and excellence. Strong stakeholder management, communication, negotiation, and analytical skills required. Please apply with your up to date CV in English. More ❯

problem-solving skills, and an exceptional practical working knowledge of AWS cloud services, solutions, identity, and infrastructure . You'll navigate within the companies Service Frameworks with ease while aligning solutions to the Companies regulatory stance and risk appetites. What you will do: Support and Deliver AWS Services & Security … and Kinect. Coding & Automation: Proficiency in scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS … team via as soon as possible before the closing date to discuss your needs. About Intrum: Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to More ❯

problem-solving skills, and an exceptional practical working knowledge of AWS cloud services, solutions, identity, and infrastructure . You'll navigate within the companies Service Frameworks with ease while aligning solutions to the Companies regulatory stance and risk appetites. What you will do: Support and Deliver AWS Services & Security … and Kinect. Coding & Automation: Proficiency in scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS … team via as soon as possible before the closing date to discuss your needs. About Intrum: Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to More ❯

problem-solving skills, and an exceptional practical working knowledge of AWS cloud services, solutions, identity, and infrastructure . You'll navigate within the companies Service Frameworks with ease while aligning solutions to the Companies regulatory stance and risk appetites. What you will do: Support and Deliver AWS Services & Security … and Kinect. Coding & Automation: Proficiency in scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS … team via as soon as possible before the closing date to discuss your needs. About Intrum: Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to More ❯

and manage technical queries in line with Littlefish standards and customer-specific SLAs. Complete Technical Projects: Handle specific technical projects as designated by the Service Management Team, including deployments, installs, moves, adds, and changes. Ensure Effective Resource Management: Influence and identify required resources within Operations, forecasting ahead … maintain strong relationships with key customer stakeholders, understanding their needs and ensuring their satisfaction with our services. Set and Manage SMART Objectives: Provide line management to direct reports, including personal and career development, and set and manage SMART objectives. Maintain Qualifications and Skill Sets: Ensure continuous training and development … to keep personal qualifications and skill sets up to date. Customer Focus: Proven track record of delivering exceptional customer service and building strong customer relationships. Accountability: Foster a culture of accountabilitywithin the team, ensuring that each member takes ownership of their tasks and responsibilities. Sense of Urgency: Instil a More ❯

and manage technical queries in line with Littlefish standards and customer-specific SLAs. Complete Technical Projects: Handle specific technical projects as designated by the Service Management Team, including deployments, installs, moves, adds, and changes. Ensure Effective Resource Management: Influence and identify required resources within Operations, forecasting ahead … maintain strong relationships with key customer stakeholders, understanding their needs and ensuring their satisfaction with our services. Set and Manage SMART Objectives: Provide line management to direct reports, including personal and career development, and set and manage SMART objectives. Maintain Qualifications and Skill Sets: Ensure continuous training and development … to keep personal qualifications and skill sets up to date. Customer Focus: Proven track record of delivering exceptional customer service and building strong customer relationships. Accountability: Foster a culture of accountability within the team, ensuring that each member takes ownership of their tasks and responsibilities. Sense of Urgency: Instil More ❯

to join our IT team and be based in our London office. The IT Operations Manager is responsible for overseeing the day-to-day management and performance of the organisation's IT, ensuring smooth and efficient operations. This role involves leading a team of IT professionals, managing incident resolution … service requests, and ensuring adherence to SLAs and security policies. The IT Operations Manager will also drive continuous improvements in processes and service delivery, while collaborating with various departments to align IT services with business goals. Key responsibilities include resource planning, and ensuring operational excellence in a dynamic … fast-paced environment. Team Kennedys IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients. They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm. Working within More ❯

Identity & Access Management Analyst Location: Southampton or London Salary: 50,000 - 55,000 base + Bonus + Good Benefits Package 2-3 days in the office We are currently recruiting for two Identity and Access Management (I&AM) Analyst positions to join a leading financial services organisation in … Southampton. This company is a major player in the wealth management sector, overseeing significant customer investments and offering a range of financial services. They are committed to innovation and customer-centricity, making this an exciting time to join their team. As an IAM analyst, you will play a vital … Architects to understand system requirements for IAM Skills and Experience Experience in IAM process development, improvement and fulfilment. Strong understanding of IT security and service management best practices. Excellent analytical and communication skills. Ability to analyse processes, identify control requirements and design processes Experience of Identity Management More ❯

Identity & Access Management Analyst Location: Southampton or London Salary: £50,000 -£55,000 base + Bonus + Good Benefits Package 2-3 days in the office We are currently recruiting for two Identity and Access Management (I&AM) Analyst positions to join a leading financial services organisation in … Southampton. This company is a major player in the wealth management sector, overseeing significant customer investments and offering a range of financial services. They are committed to innovation and customer-centricity, making this an exciting time to join their team. As an IAM analyst, you will play a vital … Architects to understand system requirements for IAM Skills and Experience Experience in IAM process development, improvement and fulfilment. Strong understanding of IT security and service management best practices. Excellent analytical and communication skills. Ability to analyse processes, identify control requirements and design processes Experience of Identity Management More ❯

Internal Implementation Consultant (Facilities Management, Maintenance, CAFM, Field Service, Yardi Maintenance IQ) - Fully Remote + UK Travel - Drive Digital Change in UK Care Homes! An Internal Implementation Consultant (Facilities Management, Maintenance, CAFM, Field Service, Yardi Maintenance IQ) is required by a pioneering healthcare provider revolutionising care … unified software platform to streamline maintenance operations and improve the resident experience. You must have the following experience: Implementation experience in CAFM, maintenance or service management software (e.g. SWG, BigChange, MRI CAFM, Facilio, Tabs FM) Strong end-to-end delivery background - requirements gathering, workflows, configuration, go-live, and … training Background in maintenance or facilities management system rollouts You'll receive full training on Yardi Maintenance IQ , with opportunities to broaden into other Yardi modules. This is a career-defining chance to become a go-to product expert in one of the world's most widely used property More ❯

Internal Implementation Consultant (Facilities Management, Maintenance, CAFM, Field Service, Yardi Maintenance IQ) - Fully Remote + UK Travel - Drive Digital Change in UK Care Homes! An Internal Implementation Consultant (Facilities Management, Maintenance, CAFM, Field Service, Yardi Maintenance IQ) is required by a pioneering healthcare provider revolutionising care … unified software platform to streamline maintenance operations and improve the resident experience. You must have the following experience: Implementation experience in CAFM, maintenance or service management software (e.g. SWG, BigChange, MRI CAFM, Facilio, Tabs FM) Strong end-to-end delivery background - requirements gathering, workflows, configuration, go-live, and … training Background in maintenance or facilities management system rollouts You'll receive full training on Yardi Maintenance IQ , with opportunities to broaden into other Yardi modules. This is a career-defining chance to become a go-to product expert in one of the world's most widely used property More ❯

on and apply today! Duties As our IT Support Technician, you will be the first point of contact for our clients, delivering excellent customer service while troubleshooting and resolving technical issues. Additionally, you will: - Log and manage support tickets using our IT service management system - Escalate complex … with third-party suppliers to resolve technical issues and manage software licensing queries - Proactively address recurring technical problems to prevent future disruptions - Ensure all service-level agreements (SLAs) are consistently met within agreed timeframes The ideal candidate will have Essential - Strong problem-solving skills and attention to detail - Good … under pressure - The ability to work well in a team environment and collaborate with colleagues Desirable - Previous experience in IT support or a customer service role - IT-related certification (e.g., CompTIA A+, ITIL Foundation) - Relevant IT degree or equivalent experience Other organisations may call this role IT Helpdesk Technician More ❯

experience for our clients. The Director of Support Services operates with cross-functional coordination alongside Customer-Facing teams, Escalations, Application Support, DevOps, Engineering, Product Management and IT Operations. You will report to the VP of Support Services and will assist in shaping a unified team strategy, defining and streamlining … performing team, ensuring they have the necessary tools and training to succeed. Oversee recruitment and team optimization, in partnership with HR, to deliver continual service improvement. Lead and develop the team through performance management, mentoring, and strategic coaching, via a comprehensive skills matrix and metrics, to drive individual … for change are managed via a standard, well-defined process that is utilized by all members of Global Relay. Enhance the utilization of the Service Catalogue to ensure that all aspects of the Support Services function are documented and easily-accessible, in a standardized Knowledgebase. For example, customer/ More ❯

operations. You'll play a key role in keeping things running smoothly and preparing the company for future growth. Key Activities IT Infrastructure & Operations Management Manage and maintain physical and cloud-based IT infrastructure (Azure, servers, networks, endpoints). Oversee LAN/WAN networks, wireless connectivity and IT security … secure, compliant and optimized for performance. Provide technical support and troubleshooting for internal teams. Cybersecurity & Compliance Implement and maintain cybersecurity best practices including patch management, vulnerability tracking and threat mitigation. Work towards and maintain Cyber Essentials Plus (CE+) certification. Conduct regular risk assessments, security training and compliance audits. Project … Management & Digital Transformation Lead IT projects including ERP and CRM system upgrades, software integrations and cloud migrations. Manage the adoption and optimization of M365 tools, Power BI and automation solutions. Oversee the implementation of new technologies and digital initiatives to improve business processes. Work closely with cross-functional teams More ❯

operations. You'll play a key role in keeping things running smoothly and preparing the company for future growth. Key Activities IT Infrastructure & Operations Management Manage and maintain physical and cloud-based IT infrastructure (Azure, servers, networks, endpoints). Oversee LAN/WAN networks, wireless connectivity and IT security … secure, compliant and optimized for performance. Provide technical support and troubleshooting for internal teams. Cybersecurity & Compliance Implement and maintain cybersecurity best practices including patch management, vulnerability tracking and threat mitigation. Work towards and maintain Cyber Essentials Plus (CE+) certification. Conduct regular risk assessments, security training and compliance audits. Project … Management & Digital Transformation Lead IT projects including ERP and CRM system upgrades, software integrations and cloud migrations. Manage the adoption and optimization of M365 tools, Power BI and automation solutions. Oversee the implementation of new technologies and digital initiatives to improve business processes. Work closely with cross-functional teams More ❯

rather than only the identification of challenges Contribute to the development of the Security Practice skills and capabilities to ensure consistent high quality of service delivery and expertise. Active coaching and mentoring of junior members of the team Leading in the development of collateral to support Security Consulting 'go … to market' propositions and service offerings. Leading in the development and presentation of compelling client proposals collaborating with teams across our business. Strong stakeholder management and relationship building skills at senior levels that will enable consensus building in the shaping of secure client solutions Shaping, leading and delivering … engagements. Providing security expertise across security standards and accreditations, measure and control the effectiveness of the security controls framework and maintain the Information Security Management System. Deriving and delivering documented Information Security Management Plans which incorporate Regulatory, Legal and Compliance in relation to applicable security policies. Standards and More ❯

of Work and IT governance. Develop benefit realisation plans, manage risks, and ensure all services meet BAU readiness criteria. Work closely with the ITS Service Delivery and Estates Service Management teams to ensure new services are operationally viable. Support strategic decision-making through detailed reporting, project evaluation … and cross-departmental collaboration. Champion continuous service improvement and long-term value through the full project lifecycle. What We're Looking For: Proven experience managing IT delivery within complex estates or construction environments. Strong knowledge of ITIL, PRINCE2, Agile, and Waterfall methodologies. Experience working with both internal stakeholders and … external suppliers, ideally in a matrix management structure. Demonstrated ability to manage budgets, ensure compliance, and contribute to strategic IT planning. Exceptional communication and stakeholder management skills, particularly with senior leadership and project boards. Experience in aligning technical delivery with architectural and facilities design methodologies (e.g., RIBA). More ❯

IT Service Desk Analyst £27,000 - £31,000 pa plus bonus and exceptional benefits Manchester - Hybrid working We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. You … environment Excellent troubleshooting skills, especially with O365 (MS Word, Excel and PowerPoint) Experience with Windows 10 Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow) You will be skilled in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and teams. … are informed. Enhance incident workflows through automation and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and teams. … are informed. Enhance incident workflows through automation and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Sheffield (Hybrid) Eligibility: Must be … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server … progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our More ❯

leads a team who manage the supply chain. This is achieved through ensuring that suppliers are conformant to Group policies and standards, meeting performance, service level and commercial obligations, and taking action when they aren't.Duties will include: Ensure that suppliers are accurately categorised in accordance to their contribution … to the Group based on risk, materiality and criticality Build and run robust commercial and procurement approach as part of Supply Chain Management practices through working to ensure suppliers comply with best practice, group policies and deliver against their contracts - whether they're existing suppliers or part of a … with Technical Vendors managed by the technology to ensure that they are compliant with their commercial obligations, adhering to Group policies, and meeting agreed Service Levels and other performance metrics Work with non-technology relationship owner stakeholders across company Brands and cross-functional teams to provide guidance and assistance More ❯

leads a team who manage the supply chain. This is achieved through ensuring that suppliers are conformant to Group policies and standards, meeting performance, service level and commercial obligations, and taking action when they aren't.Duties will include: Ensure that suppliers are accurately categorised in accordance to their contribution … to the Group based on risk, materiality and criticality Build and run robust commercial and procurement approach as part of Supply Chain Management practices through working to ensure suppliers comply with best practice, group policies and deliver against their contracts - whether they're existing suppliers or part of a … with Technical Vendors managed by the technology to ensure that they are compliant with their commercial obligations, adhering to Group policies, and meeting agreed Service Levels and other performance metrics Work with non-technology relationship owner stakeholders across company Brands and cross-functional teams to provide guidance and assistance More ❯

Moorgate) Contract Inside IR35 via Umbrella PAYE 817.24 Per Day We are seeking an experienced Test Manager to lead the testing strategy and test management for a significant IT transformation programme across our banking client's EMEA regions. As Desktop Transformation Test Manager, you will manage the testing of … scale) IT transformation projects. Strong knowledge of Microsoft Windows 11, Office 365, and EUC applications and infrastructure testing. Expertise in test planning, execution, defect management, and UAT facilitation Ability to manage testing across multiple regions in a complex multi-national environment Experience with test management tools like JIRA … HP ALM, or Azure DevOps. Excellent stakeholder management and communication skills. Desirable Skills: Experience with automation testing tools and methodologies. Knowledge of Power Automate, Power Apps and other low-code solutions in the O365 ecosystem Familiarity with ITIL, Agile, or other IT service management frameworks. Understanding of More ❯

Moorgate) Contract Inside IR35 via Umbrella PAYE £817.24 Per Day We are seeking an experienced Test Manager to lead the testing strategy and test management for a significant IT transformation programme across our banking client's EMEA regions. As Desktop Transformation Test Manager, you will manage the testing of … scale) IT transformation projects. Strong knowledge of Microsoft Windows 11, Office 365, and EUC applications and infrastructure testing. Expertise in test planning, execution, defect management, and UAT facilitation Ability to manage testing across multiple regions in a complex multi-national environment Experience with test management tools like JIRA … HP ALM, or Azure DevOps. Excellent stakeholder management and communication skills. Desirable Skills: Experience with automation testing tools and methodologies. Knowledge of Power Automate, Power Apps and other low-code solutions in the O365 ecosystem Familiarity with ITIL, Agile, or other IT service management frameworks. Understanding of More ❯