526 to 550 of 931 Service Management Jobs in the UK

We are looking for a German Speaking Customer Service Agent based in London to join our client. About The Client: We are a global company providing payment services to our partners, merchant app stores, and their end-user customers. Our Customer Support team plays a vital role in ensuring seamless operations and outstanding end-user customer experiences. As a … best-in-class payment services by providing prompt and accurate support to end-user customers. Working alongside a team of other Customer Support Agents, you will deliver excellent customer service, exceeding expectations, and meeting service-level agreements. With a focus on technical and analytical skills, you will ensure timely and effective resolution of requests. Responsibilities: Assist end-user … customers through various communication channels, including email, chat, phone and service management platforms. Promptly acknowledge and resolve customer requests according to priority set and within defined service level agreements. Follow standard operating procedures, utilizing knowledge base articles and internal documentation to resolve requests. Support end-user customers with transaction issues, technical problems and handling both online and More ❯

Manchester (hybrid) The Role We are looking for a diligent IT Support Engineer to join our IT Operations team. You will be the first port of call for IT service requests and be integral to our change management process. Common tasks involve new employee setup, hardware asset management and IT business process support. You will also be … deserves a safe, accessible, and modern way to manage their money, regardless of background, income, or employment status. What you'll bring to Suits Me Experience working with IT Service Management processes Analytical thinking and problem solving Provide Level 1 service desk support and assistance to end users in accordance with internal processes Ensure that all end … user raised incidents and requests are logged in our Service Desk tool and accurate log entries of all contact through to resolution are made, with full details documented Maintain confidentiality regarding any information processed, stored or accessed, in line with security policies Standout candidates will also Have a good understanding of networking Be pleasant and conscientious Have a desire More ❯

collaborative and innovative approach across all business units. This is a hands-on leadership role suited to a highly experienced IT professional with a proven track record in IT service delivery, system integration, cybersecurity, and team development. You will take full responsibility for managing internal IT operations while aligning digital solutions with strategic business goals, ensuring compliance with regulations … IT function across infrastructure, applications, support services, cybersecurity, and systems integration Develop and implement strategic IT initiatives to enhance business efficiency, resilience, and digital transformation Oversee daily IT operations, service desk performance, incident resolution, and change control in line with defined SLAs Ensure data security, GDPR compliance, and business continuity planning are embedded and maintained Act as the primary … through tailored IT solutions Serve as the organisation's GDPR lead, managing data protection practices and governance Provide direct support to end users and maintain a high level of service delivery Head of Information Technology Job Requirements Bachelor's degree in IT, Computer Science or related discipline (Master's preferred) Minimum of 10-15 years' IT experience, including 5+ More ❯

coaches junior team members. The role covers all business cycle phases: sell, build, and run. It involves engaging with customers, identifying growth opportunities, creating business cases, overseeing transitions, ensuring service delivery, and managing financial governance. Within the context of the above the performed tasks include: Build and maintain a strong strategic relationship with key stakeholders in Technology_VOIS and … strategy, business pressures/challenges Overall Deep Understanding of Technology_VOIS capabilities and mapping those to the customers' strategy across the managed portfolio Representation of the internal customer in service design, service portfolios and service offerings Strategic account planning optimising Identification of the business growth opportunities, creation of opportunities pipeline and best use of Technology_VOIS capabilities … Pipeline demand management Execution of demand/change management and governance Ownership of the preparation and sign off of the business case relating to the service (E2E bid management cycle) Being an escalation point during the transition period between the internal customer migrating the service form their ownership to Technology_VOIS ownership as well as More ❯

Job Title: Technical Manager Location: Portsmouth (3 days per week) + home working About GTT: GTT is a leading networking and security as a service provider for multinational organizations, simply and securely connecting people and machines to data and applications – anywhere in the world. We serve thousands of organizations, bringing together the right people, partners and technology to reduce … to jointly develop and support viable plans for delivering industry leading solutions on top of standard services and delivering in life support of GTT Enterprise customers. GTT’s Technical Management offering is a consultative, value-add professional services that provides a tailored experience to their client base. As a Technical Manager you will own the technical integrity of a … customer solution, understand the wider context of the solution with the customer and how it aligns with their business, bringing a holistic ITIL based Service Management structure to some of GTT’s most important Managed Customers. At any one time you will work on multiple client accounts and must have the ability to develop and present client solutions More ❯

collaborative and innovative approach across all business units. This is a hands-on leadership role suited to a highly experienced IT professional with a proven track record in IT service delivery, system integration, cybersecurity, and team development. You will take full responsibility for managing internal IT operations while aligning digital solutions with strategic business goals, ensuring compliance with regulations … IT function across infrastructure, applications, support services, cybersecurity, and systems integration Develop and implement strategic IT initiatives to enhance business efficiency, resilience, and digital transformation Oversee daily IT operations, service desk performance, incident resolution, and change control in line with defined SLAs Ensure data security, GDPR compliance, and business continuity planning are embedded and maintained Act as the primary … through tailored IT solutions Serve as the organisation's GDPR lead, managing data protection practices and governance Provide direct support to end users and maintain a high level of service delivery Head of Information Technology Job Requirements Bachelor's degree in IT, Computer Science or related discipline (Master's preferred) Minimum of 10-15 years' IT experience, including 5+ More ❯

the public sector, delivering smarter services, better user experiences, and long-term operational impact. What You'll Be Driving: Craft and deliver a forward-thinking multi-channel strategy for service delivery. Shape the blueprint for a new orchestration layer and you will be laying the foundation for how services will be managed, measured, and evolved. Collaborate across teams to … get behind the vision. Provide leadership to a support officer, fostering a results-driven, high-integrity team culture. What You'll Bring: Demonstrable experience designing and delivering multi-channel service strategies. Deep knowledge of service management frameworks and orchestration layers. Strategic thinking backed by razor-sharp data analysis and problem-solving. Proven track record in stakeholder management at senior levels. People management experience in complex environments. Bonus Points For: Previous work on shared services or operating model design. Understanding of central government structures and workflows. Exposure to Oracle ERP platforms. What's In It for You: Be part of a nationally significant programme that's reshaping the future of public services. Work in a fast More ❯

start of your journey with UHSussex. Job responsibilities Main Duties and Responsibilities Operational Act as a lead engineer on the build, configuration, documentation and integration of new IT network service components as part of the Trusts on going technology expansion alongside the capital programme Management of Installation of new structured cabling including WAN and Distribution connections alongside client … response to network errors and performance issues Provide and maintain evidence to support information security reviews and best practice including the information governance toolkit and the ISO27001 Information Security Management System Communication Required to explain complex IT issues to non-IT staff ensuring that understanding is gained. May be required to run training or lead presentations for non IM … T staff again ensuring that understanding is gained. To advise customer representatives and service users of issues relating to the IT service needed to meet their specific IT needs. Communicate effectively with all customer personnel and service users in a positive and helpful manner Liaise appropriately with external product suppliers and contractors, and with other NHS and More ❯

start of your journey with UHSussex. Job responsibilities Main Duties and Responsibilities Operational Act as a lead engineer on the build, configuration, documentation and integration of new IT network service components as part of the Trusts on going technology expansion alongside the capital programme Management of Installation of new structured cabling including WAN and Distribution connections alongside client … response to network errors and performance issues Provide and maintain evidence to support information security reviews and best practice including the information governance toolkit and the ISO27001 Information Security Management System Communication Required to explain complex IT issues to non-IT staff ensuring that understanding is gained. May be required to run training or lead presentations for non IM … T staff again ensuring that understanding is gained. To advise customer representatives and service users of issues relating to the IT service needed to meet their specific IT needs. Communicate effectively with all customer personnel and service users in a positive and helpful manner Liaise appropriately with external product suppliers and contractors, and with other NHS and More ❯

What you'll do: As a Tech Help Engineer, you will be responsible for: Serving as the point of contact for addressing all issues and requests reported to the Service Desk regarding InfoSec-related work items. Taking ownership of technical issues by capturing all relevant information and recording the detail in the Service management system. Investigating and … by actioning and completing user access requests. Advancing more technical issues to the appropriate support teams. Managing the handling of critical issues related to priority incidents within the incident management process. Handling Major Incident Management notifications and communication to the appropriate technical teams and business areas to investigate and resolve reported issues. Participating in the on-call rota … for out-of-hours support (if required). Offering deskside assistance, assembling corporate-specific laptops according to standard security procedures, and managing end-user compute colleagues' service provisioning and de-provisioning. Being flexible in a 24/7 global support environment. Continuously learning and staying up to date with the latest security and technology trends and threats. What we More ❯

seeking a highly skilled and proactive Team Leader to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may impact the live service … Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of … best practices for incident management. Skills & Qualifications * Technical Expertise: Strong understanding of Oracle HCM systems, OLTP, batch processing, workflows, database operations and ITIL. * Monitoring Tools Knowledge: Proficiency in Business Service Management (BSM) tools or similar monitoring platforms. * Problem-Solving Skills: Ability to analyse complex issues quickly and develop effective solutions under pressure. * Communication Skills: Excellent verbal and written More ❯

team and ensure the smooth operation of end-user computing systems. This is a fantastic opportunity to join a forward-thinking public sector organisation that values innovation, collaboration, and service excellence. If you have strong leadership skills, hands-on experience with desktop support in enterprise environments, and a deep understanding of IT security best practices, we’d love to … overseeing procurement and warranty support. Troubleshooting hardware, software, and peripheral issues, including root cause analysis and preventive actions. Using tools such as Microsoft Intune, SCCM, or MDT for desktop management and automated deployment. Documenting configurations, procedures, and best practices, and delivering training to staff as required. What we’re looking for: Demonstrable experience in desktop support, deployment, and imaging … lead and motivate IT support staff in a fast-paced setting (Senior role). Proficiency in Windows operating systems and Microsoft Office 365 applications. Hands-on experience with desktop management tools (e.g., Intune, SCCM). Familiarity with virtual desktop platforms (e.g., RDS, VMware Horizon, Citrix). Strong understanding of desktop security controls and patching best practices. Knowledge of ITIL More ❯

seeking a highly skilled and proactive Team Leader to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may impact the live service … Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of … best practices for incident management. Skills & Qualifications * Technical Expertise: Strong understanding of Oracle HCM systems, OLTP, batch processing, workflows, database operations and ITIL. * Monitoring Tools Knowledge: Proficiency in Business Service Management (BSM) tools or similar monitoring platforms. * Problem-Solving Skills: Ability to analyse complex issues quickly and develop effective solutions under pressure. * Communication Skills: Excellent verbal and written More ❯

team and ensure the smooth operation of end-user computing systems. This is a fantastic opportunity to join a forward-thinking public sector organisation that values innovation, collaboration, and service excellence. If you have strong leadership skills, hands-on experience with desktop support in enterprise environments, and a deep understanding of IT security best practices, we’d love to … overseeing procurement and warranty support. Troubleshooting hardware, software, and peripheral issues, including root cause analysis and preventive actions. Using tools such as Microsoft Intune, SCCM, or MDT for desktop management and automated deployment. Documenting configurations, procedures, and best practices, and delivering training to staff as required. What we’re looking for: Demonstrable experience in desktop support, deployment, and imaging … lead and motivate IT support staff in a fast-paced setting (Senior role). Proficiency in Windows operating systems and Microsoft Office 365 applications. Hands-on experience with desktop management tools (e.g., Intune, SCCM). Familiarity with virtual desktop platforms (e.g., RDS, VMware Horizon, Citrix). Strong understanding of desktop security controls and patching best practices. Knowledge of ITIL More ❯

team and ensure the smooth operation of end-user computing systems. This is a fantastic opportunity to join a forward-thinking public sector organisation that values innovation, collaboration, and service excellence. If you have strong leadership skills, hands-on experience with desktop support in enterprise environments, and a deep understanding of IT security best practices, we’d love to … overseeing procurement and warranty support. Troubleshooting hardware, software, and peripheral issues, including root cause analysis and preventive actions. Using tools such as Microsoft Intune, SCCM, or MDT for desktop management and automated deployment. Documenting configurations, procedures, and best practices, and delivering training to staff as required. What we’re looking for: Demonstrable experience in desktop support, deployment, and imaging … lead and motivate IT support staff in a fast-paced setting (Senior role). Proficiency in Windows operating systems and Microsoft Office 365 applications. Hands-on experience with desktop management tools (e.g., Intune, SCCM). Familiarity with virtual desktop platforms (e.g., RDS, VMware Horizon, Citrix). Strong understanding of desktop security controls and patching best practices. Knowledge of ITIL More ❯

and learners who are supported by NHS England, such as resident doctors. You will be responsible for providing leadership for one or more products and services which support the management of trainees and learners of different types ensuring these services align with user needs and that they support stakeholder and business expectations. The products and services managed will generally … be complex and have a diverse user community, or wide set of user requirements, requiring greater product management experience. You will know how to apply agile methods to embrace an iterative and flexible approach to enable rapid delivery, and you will understand user-centred design within the context of the Government Digital Service Standard and make informed decisions … based on user need and user/business value, as well as have an interest and understanding of digital and technology. You will understand the phases of product and service delivery, from inception and discovery, through live and ultimately into the retirement phase. You will lead the team through these phases and maintain an ethos of continuous improvement to More ❯

of technical analysts/developers and take ownership of key HR systems, ensuring they're robust, secure, and optimised to meet evolving business needs. Key Responsibilities: Lead the ongoing management, development and optimisation of ResourceLink (Zellis HCM) and related business systems Oversee 2nd and 3rd line support for business-critical applications, ensuring performance to SLAs Manage system upgrades, configuration … on experience with ResourceLink (Zellis HCM) , including configuration and support Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation … and leveraging new technologies (e.g., AI) to enhance systems Project management experience (e.g. PRINCE2, PMP) and familiarity with IT best practices are highly desirable. This is a great opportunity to join a well-regarded organisation and make an immediate impact on the performance and direction of key enterprise systems. Services Advertised are those of Employment business About this facility More ❯

of technical analysts/developers and take ownership of key HR systems, ensuring they're robust, secure, and optimised to meet evolving business needs. Key Responsibilities: Lead the ongoing management, development and optimisation of ResourceLink (Zellis HCM) and related business systems Oversee 2nd and 3rd line support for business-critical applications, ensuring performance to SLAs Manage system upgrades, configuration … on experience with ResourceLink (Zellis HCM) , including configuration and support Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation … and leveraging new technologies (e.g., AI) to enhance systems Project management experience (e.g. PRINCE2, PMP) and familiarity with IT best practices are highly desirable. This is a great opportunity to join a well-regarded organisation and make an immediate impact on the performance and direction of key enterprise systems. Services Advertised are those of Employment business About this facility More ❯

of technical analysts/developers and take ownership of key HR systems, ensuring they're robust, secure, and optimised to meet evolving business needs. Key Responsibilities: Lead the ongoing management, development and optimisation of ResourceLink (Zellis HCM) and related business systems Oversee 2nd and 3rd line support for business-critical applications, ensuring performance to SLAs Manage system upgrades, configuration … on experience with ResourceLink (Zellis HCM), including configuration and support Proven track record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation … and leveraging new technologies (e.g., AI) to enhance systems Project management experience (e.g. PRINCE2, PMP) and familiarity with IT best practices are highly desirable. This is a great opportunity to join a well-regarded organisation and make an immediate impact on the performance and direction of key enterprise systems. Services Advertised are those of Employment business More ❯

confidence. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. This individual will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product lines. They'd establish KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division … field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). This position and their team will be the escalation point for FSEs, 3 rd party service providers and distributors to resolve filed issues and … act as the primary service interface with engineering, quality, and product management to resolve complex field issues. They will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as: preventative and corrective maintenance procedures, preventative maintenance (PM) schedules (frequency and task list), corrective maintenance (CM) procedures in More ❯

into user stories and process improvements for agile delivery teams. Facilitate workshops and stakeholder engagement sessions to gather insights and drive alignment. Support the design and implementation of new service management processes in line with ITIL and SIAM frameworks. Conduct impact assessments and contribute to business case development. Ensure solutions are user-centric, secure, and scalable. Support test … planning and execution to validate business requirements. Communicate effectively with both technical and non-technical stakeholders What do you need? Proven experience as a Business Analyst in transformation or service improvement projects. Strong understanding of ITIL, SIAM, and service management best practices. Experience working in agile delivery environments. Excellent stakeholder engagement and facilitation skills. Strong analytical and More ❯

into user stories and process improvements for agile delivery teams. * Facilitate workshops and stakeholder engagement sessions to gather insights and drive alignment. * Support the design and implementation of new service management processes in line with ITIL and SIAM frameworks. * Conduct impact assessments and contribute to business case development. * Ensure solutions are user-centric, secure, and scalable. * Support test … planning and execution to validate business requirements. * Communicate effectively with both technical and non-technical stakeholders What do you need? * Proven experience as a Business Analyst in transformation or service improvement projects. * Strong understanding of ITIL, SIAM, and service management best practices. * Experience working in agile delivery environments. * Excellent stakeholder engagement and facilitation skills. * Strong analytical and More ❯

Lead the migration of ServiceNow configuration to support a new domain. Deliver enhancements, features, and bug fixes following the release of the ServiceNow Virtual Agent. Build out the Client Service Management (CSM) Portal: Migrate existing IT client onboarding flows from CSM/ITIL into Request workflows. Design and implement forms within the CSM Portal, integrating with Incident and … Request modules. Deliver additional enhancements to improve user experience and functionality. Improve JIRA integration, transitioning change management processes from JIRA to ServiceNow. Support the migration to Service Operations Workspace, including configuration of Live Agent. As a successful ServiceNow Developer , you will have: Proven experience as a ServiceNow Developer or Technical Consultant. Strong knowledge of ServiceNow CSM, Virtual Agent More ❯

continuous improvement in network architecture and infrastructure, identifying and evaluating emerging technologies to proactively influence the digital strategy. Build and maintain effective relationships with internal stakeholders, suppliers, and Managed Service Providers. Take responsibility for technical design documentation, service artefacts, and impact analysis to support seamless solution delivery. Skills & Experience: Extensive experience with Cisco, Avaya telephony, Azure, AWS, zScaler … physical and virtual infrastructure in multi-faceted, dynamic environments. Strong problem-solving skills, with the ability to anticipate and mitigate risks and find practical solutions. A solid understanding of service management practices, including ISO 20000 and ITSM, with experience authoring technical design documents. What We Offer: A competitive salary of up to £54,800 per annum. Opportunities for … organisation. A role within a supportive, collaborative team committed to continuous improvement. Additional Requirements: Flexibility for regular travel within Warwickshire. Participation in an on-call rota. Successful completion of Management Vetting security clearance. If you're a proactive, innovative Network Engineer looking to make a meaningful contribution to digital services in a high-impact environment, we’d love to More ❯

continuous improvement in network architecture and infrastructure, identifying and evaluating emerging technologies to proactively influence the digital strategy. Build and maintain effective relationships with internal stakeholders, suppliers, and Managed Service Providers. Take responsibility for technical design documentation, service artefacts, and impact analysis to support seamless solution delivery. Skills & Experience: Extensive experience with Cisco, Avaya telephony, Azure, AWS, zScaler … physical and virtual infrastructure in multi-faceted, dynamic environments. Strong problem-solving skills, with the ability to anticipate and mitigate risks and find practical solutions. A solid understanding of service management practices, including ISO 20000 and ITSM, with experience authoring technical design documents. What We Offer: A competitive salary of up to £54,800 per annum. Opportunities for … organisation. A role within a supportive, collaborative team committed to continuous improvement. Additional Requirements: Flexibility for regular travel within Warwickshire. Participation in an on-call rota. Successful completion of Management Vetting security clearance. If you're a proactive, innovative Network Engineer looking to make a meaningful contribution to digital services in a high-impact environment, we’d love to More ❯