551 to 575 of 1,142 Service Management Jobs in the UK

partnership with some of the most brilliant minds.The RoleAs a Senior Systems Specialist, you will provide expert-level support and leadership in the management of QinetiQ’s SAP SuccessFactors platform. Operating within Enterprise Digital Services, the role is accountable for ensuring system is secure, resilient, and aligned with evolving … business needs.Day-to-day, you’ll lead on system design, integration, and service improvement initiatives, working closely with stakeholders across geographies to deliver high-quality outcomes. By combining deep technical expertise with strategic insight and mentoring capabilities, the role drives operational excellence, enhances user experience, and contributes ...

resilience. Drive continuous improvement through automation, monitoring and modern infrastructure practices. Manage third-party suppliers, technology partners and infrastructure vendors. Maintain IT governance, asset management, capacity planning and documentation standards. Essential Experience 8+ years' experience in IT infrastructure, enterprise IT or technical operations. Proven experience supporting R&D, laboratory … delivering infrastructure projects and managing external suppliers. Key Skills Infrastructure architecture and solution design R&D and laboratory systems support Project delivery and stakeholder management IT service management and operational excellence Cybersecurity and compliance Vendor and supplier management Continuous improvement and automation Strong communication and leadership ...

aerospace and defence programme. This is an exciting opportunity to play a key role in enabling advanced engineering environments that support concept development, configuration management, aerodynamic analysis, flight dynamics, and digital engineering transformation. You will work across complex stakeholder groups, suppliers, and engineering teams to deliver integrated digital solutions … that improve collaboration, traceability, and programme performance. Essential Experience & Qualifications Project or Programme Management certification (Prince2, APM, or equivalent) or significant delivery management experience. ITIL or equivalent Service Management experience. You will ideally possess experience and understanding across: Digital engineering principles and practices. CAD and configuration ...

tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.The Threat and Vulnerability Management Team Lead is responsible for defining, developing, and leading the strategic direction for safeguarding the organisation’s infrastructure and applications. This is achieved … Engineering Services & Solutions (DES) department of the Technology Division.The role is part of the Digital Engineering Services & Solutions (DES) department, which encompasses Infrastructure and Service Management across EMEA Bank, International Securities, and the 15+ countries in which these entities operate. The position is responsible for leading the Threat ...

will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact. What you will be doing Lead multi-disciplinary support teams, building … culture of accountability, collaboration, and continuous improvement Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering ...

will bring clarity, structure, and direction, ensuring consistent ways of working and a strong focus on customer experience. You will balance operational excellence with service strategy, owning performance against key metrics and leading improvements that have lasting impact. What you will be doing Lead multi-disciplinary support teams, building … culture of accountability, collaboration, and continuous improvement Own service performance including SLAs, response and resolution times, customer satisfaction, and backlog health Take responsibility for major incidents, ensuring timely resolution, clear communication, and measurable follow-up actions Strengthen incident, problem, and change management processes Work closely with Product, Engineering ...

Operations Technology Solutions (OTS) Field Delivery organisation is seeking an IT Program Manager to provide program management across the service, support, and project portfolios in the UK & Ireland. This is a great opportunity for an individual looking to develop a career in IT program management within … fast-paced, operational environment.You will have the opportunity to expand your program management capabilities and take responsibility for the governance, reporting, and continuous improvement of the UK Field Delivery portfolio. This role focuses on driving Field Delivery initiatives—supporting portfolio health, process improvement, and cross-functional coordination—rather than ...

private cloud environments in Paris and Frankfurt, including local data centres in the UK, to a hybrid cloud model that incorporates Infrastructure as a Service, Platform as a Service and Software as a Service offerings across both private and public cloud. The successful candidate will be responsible … solutions into terms that can be presented and understood by both technical and non-technical audiences in multiple countries and continents.Key Responsibilities:Leadership and Management:Lead and manage the Solution and Technical architecture teams within the Architecture vertical, providing direction, mentorship, and support to team members.Supervise various leads working ...

governance.Provide leadership across the cloud and platform toolchain, including Azure, AWS, Entra ID, Boomi, ServiceNow integrations, and related controls.Manage cloud vendor and managed service partner relationships.People Management & DevelopmentManage senior engineers and architects through regular 1:1s, goals, performance reviews, and development conversations.Build and sustain a collaborative team culture.Identify … with the Head of IT – Platform Engineering.Translate business, security, architecture, and operational demand into priorities, reusable patterns, and standards.Represent the function in architecture governance, service design, transition, and senior leadership forums.Produce roadmaps, business cases, standards, and technical briefings to support decision-making.Delivery & Operational OversightEnsure engineering delivery oversees work delivered ...

governance.Provide leadership across the cloud and platform toolchain, including Azure, AWS, Entra ID, Boomi, ServiceNow integrations, and related controls.Manage cloud vendor and managed service partner relationships.People Management & DevelopmentManage senior engineers and architects through regular 1:1s, goals, performance reviews, and development conversations.Build and sustain a collaborative team culture.Identify … with the Head of IT – Platform Engineering.Translate business, security, architecture, and operational demand into priorities, reusable patterns, and standards.Represent the function in architecture governance, service design, transition, and senior leadership forums.Produce roadmaps, business cases, standards, and technical briefings to support decision-making.Delivery & Operational OversightEnsure engineering delivery oversees work delivered ...

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … Approve and govern system changes, ensuring security, architectural integrity and operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

annum, (plus ILW, if residing & working in London) Hours: 35 per weekContract: PermanentCould you provides people leadership and delivery management for the British Red Cross (BRC) Cyber Security Operations team, who are responsible for day-to-day security operations, including monitoring, threat detection, incident response, and vulnerability management … improvements and automation.Oversee day-to-day cyber security operations, ensuring controls and processes operate effectively across security monitoring, threat detection and response, vulnerability management, and secure configuration.Implement and refine a clear operating model for the security operations function, aligned to best practice.Act as the primary liaison between the cyber ...

Digital & Data Officer, you will lead a department of approximately 60 technology professionals and play a pivotal role in delivering reliable, secure and self-service technology capabilities across the organisation . Responsibilities Lead the transformation of IB's global IT operating model into specialised , domain-aligned teams with clear … accountability and ownership. Provide strategic leadership across infrastructure, cloud operations, security, identity management, corporate systems and IT service management. Drive service reliability, resilience and operational excellence across critical enterprise technology platforms. Establish and embed modern security, identity and risk management practices, including oversight of AI‐related ...

organisation’s IT governance framework. This role ensures effective oversight of IT spend, robust governance and control environments, high-quality delivery through QA management, strong data governance practices, and successful coordination of internal and external audit activities. The role acts as a key bridge between Technology, Finance, Risk, Compliance … requirements. Oversee adherence to relevant frameworks and standards (e.g. ITIL, COBIT, ISO 27001, data protection requirements). Provide governance oversight for IT change, risk management, and service management activities. Identify, assess and mitigate IT related risks Co‐ordinate management system “brainwork” Manage data repository, Oversight ...

customers, helping them define technology strategies, shape transformation programmes, and design commercially viable solutions. The role works closely with sales, technical delivery, product, service management and vendor teams to shape compelling propositions combining Microsoft Azure, Microsoft 365, AVD, SD‐WAN, SB‐BRANCH and SASE technologies to deliver secure … lead workshops, discovery sessions and roadmap engagements. Translate business challenges into technical and commercial solutions aligned to business outcomes. Design end‐to‐end managed service solutions across cloud, workplace, networking and security domains. Support sales teams throughout the opportunity lifecycle, including proposals, presentations, RFPs, RFIs and tenders. Develop solution ...

into DevSecOps pipelines, and ensuring secure, compliant, and high-quality software releases across enterprise applications. The role requires close collaboration with development, infrastructure, release management, and business teams within the AMS environment. Candidates must be UK nationals and preferably have held SC clearance previously. Candidates must be based close … practices. Collaborate with release and deployment teams to improve delivery reliability. AMP_L Platform Support Support artifact repository governance using Artifactory. Assist with dependency management and package governance activities. Use Xray-driven vulnerability and license compliance insights to support release readiness. Ensure validated artifacts progress through controlled deployment workflows. ...

with key stakeholders across the business to balance competing priorities and ensure alignment to strategic objectives. Contribute to company-wide discussions relating to risk management, innovation, operational effectiveness, and long-term organisational capability. Define and deliver the technology strategy in alignment with organisations objectives. Identify, evaluate, and implement technology … Lead the design, governance, and oversight of business and technology transformation programmes. Work closely with Project Success and business stakeholders to ensure appropriate project management support and governance. Oversee programme delivery, ensuring alignment with strategic priorities, effective management of risks and dependencies, and achievement of intended outcomes. Provide ...

systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands … with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly ...

Service Desk Analyst/Systems Support Analyst West Sussex County Council Contract: 6+ Months Fox Morris Group are delighted to be supporting West Sussex County Council in recruiting 6 Systems Support Analysts to join their busy IT Service Desk team. This is an excellent opportunity for someone with … support or Service Desk background who enjoys solving technical problems and delivering outstanding customer service. About the Role As a Systems Support Analyst, you'll be the first point of contact for IT incidents, service requests and user enquiries, providing first-line technical support to colleagues across ...

their live technology estate, ensuring stability, resilience, and continuous improvement. This is a hands-on role, working across architecture, operations, and third-party service delivery to ensure systems are effectively transitioned into BAU and optimised over time. Key Responsibilities Lead technical oversight of the live IT estate, ensuring stability … performance, and resilience Work closely with architecture teams to transition solutions into operational service Provide governance and oversight of managed service providers, ensuring quality delivery Review and assess technical changes, focusing on risk, impact, and alignment Drive incident analysis and root cause resolution across complex environments Maintain ...

support call (telephone, e-mail or in person) is dealt with promptly, efficiently, competently, and professionallyBeing a key part of our engagement and relationship management strategy, being highly visible on a daily basis.Providing remote technical support for computer applications and hardware, including: Microsoft Office Suites, Windows 11, Mobile Device … management (preferably Intune), Document Management System (iManage), Time recording systems (Intapp), Practice management system (Elite 3E), Digital dictation (BigHand), Workshare compare, Third party numbering suite (DocX Tools), CMS (InterAction), Adobe Suite, Teamviewer, Mobile technologies (iOS, Android).Using our IT Service Management Tool (ServiceNow) to provide ...

across routers, switches, firewalls, hosting, data centre, LAN/WiFi, SD-WAN, UC & Unity, telephony, mobility, MPN & cloud, IoT, fixed connectivity, cloud & security and service transition. Set up and validate complex test environments, including network test equipment and RFC 2544 performance testing where required. Support Test Managers with status … team and, where applicable, the customer lab in Spain. TECHNICAL SCOPE & DOMAIN COVERAGE Testing services are delivered across the full client UK product and service estate: Hosting; LAN & WiFi; Data Centre; Service Transition; SD-WAN; Telephony; UC & Unity; MPN & Cloud; IoT; Fixed Connectivity; Mobility; Cloud & Security. Test phases ...

infrastructure, while ensuring regional needs are clearly represented and met. Key Responsibilities: Engage with global chapter leads and regional infrastructure colleagues through a matrix management to ensure effective planning, design, implementation, operation, and maintenance of all EMEA infrastructure services. Scope includes data centres, servers, storage systems, networks, telecommunications, workplace … activity translates into tangible, high-quality outcomes for EMEA. Oversee the day-to-day IT operations, including help desk support, system monitoring and IT service management including incident, problem and change management. Ensure timely resolution of IT issues to minimize downtime and disruptions to business operations. Develop ...

Cheltenham-based colleagues and corporate services, ensuring users remain productive through the timely resolution of incidents, requests and technical issues. The role supports service availability, business continuity and operational efficiency by providing local hands-on support that cannot always be delivered remotely.Link to strategy: This role supports … deliver reliable, efficient and customer-focused technology services by ensuring users have access to responsive local IT support. It contributes to operational excellence, service continuity and colleague productivity, enabling teams to focus on delivering business and customer outcomes.This job role is based in Cheltenham. Due to security requirements, this ...

Fraud Examiner (CFE) - ACFEACFE, CISA - ISACA – Information Systems Audit and Control AssociationISACA – Information Systems Audit and Control Association, ITIL 4 Foundation Certificate in IT Service Management - SkillsoftSkillsoft, Microsoft Certified: Azure Security Engineer Associate - MicrosoftMicrosoftRequired Skills -Artificial Intelligence (AI), Client Relations, Data Literacy, Executive Presence, Information Security, People Leadership … Program Management, Risk Management, StorytellingLanguageEnglish (Required)Language Proficiency -Advanced - C1Additional Job Location -Job TypeRegularMaster Skill List -Enterprise Risk AdvisoryRemote Type -HybridWork Shift -Standard (United Kingdom)Why join Genpact Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matterMake an impact – Help global enterprises solve ...