551 to 575 of 917 Service Management Jobs in the UK

earner efficiency and experience. You will also play an important role in the implementation of our five-year IT strategy. Role and Responsibilities Operational Management System Performance - Ensure all IT systems are reliable, secure, and optimised for performance. Service Delivery - Lead IT support functions to ensure the timely … and support staff. Stakeholder Engagement - Collaborate with internal stakeholders of varying seniority to understand business needs and ensure IT services meet their requirements. Supplier Management - Develop and manage relationships with external IT suppliers and service providers, ensuring the firm receives high-quality services. Governance and Security Compliance - Ensure … IT operations comply with industry regulations, including GDPR and SRA guidelines. Risk Management - Identify and mitigate risks related to IT systems, including processes. Policies - Develop and enforce IT policies and procedures to standardise practices across the firm. Innovation and Strategy Continuous Improvement - Seek opportunities to enhance IT operations, leveraging More ❯

WA Consultants is currently recruiting for a Service Designer for an initial 24-month contract. The successful candidate with support our client based in Bristol and the expectation is to be on site 3-days per week. This role will also require travel to other sites around the UK. … Design and implement IT services solutions to address the IT services transfer and business change requirements. Collaborate with transferring sites personnel & functions, the migration & service transition team and primary IT Service Provider to validate solution requirements. Provide technical guidance and support to the migration and service transition … team. Ensure solutions are scalable, secure, and aligned with enterprise architecture and IT service management arrangements. Support the planning, testing and execution of the IT services migration. Proactively chase down and/or escalate issues where necessary. Support the maintenance of safe, compliant and secure business operations, and More ❯

Service Delivery Manager An established investment business is looking for a Service Delivery Manager to join their team on a permanent basis, based in either Edinburgh or Glasgow . This role will suit someone with strong end-to-end service lifecycle experience, covering everything from proactive monitoring … and incident response to ensuring delivery resilience and securing a high-performance platform. Key Responsibilities: Take ownership of platform performance and service reliability. Manage the full service lifecycle, ensuring stability, security, and efficiency. Oversee infrastructure components including VM, containers, networking, and patching. Lead regular third-party supplier reviews … ensuring performance aligns with contractual agreements. Drive continuous improvement through robust stakeholder and supplier engagement. Apply ITIL v4 best practices across relationship management, supplier coordination, and service delivery. Requirements: Proven experience in service delivery and platform ownership within complex IT environments. Strong working knowledge of ITIL v4 More ❯

This role is responsible for designing and implementing IT end-user and service migration solutions, ensuring the successful transfer and adoption of user IT accounts, devices (desktops/laptops), associated infrastructure, applications, and system access post-migration. You will work closely with a dedicated end-user migration team, including … the Services Transition Lead, User & End User Compute Coordinator, hardware deployment and floorwalking personnel, and the primary IT Service Provider, all within an IT & Records Programme workstream. Collaboration across other programme workstreams and engagement with transferring sites and end users will be essential. The post holder will be required … to travel to various locations throughout the UK (expenses will be paid for the travel to other sites) Key Deliverables Design and implement IT service solutions that support IT service transfer and business change objectives. Work with transferring site personnel, the migration and service transition team, and More ❯

leaders. Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration. Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs. Stay up to date on market trends and ensure ServiceNow offerings are aligned with evolving business … needs. Skillset Master's or Bachelor's degree in Information Technology or similar. Extensive knowledge of ITSM, ITOM, CSM, HRSD, Employee Service Center, Case & Knowledge Management and Performance Analytics. Proficient in system integration, data migration, automation, scripting and ServiceNow customization. Understanding of HR processes, employee engagement strategies and … workflow design. Skilled in mapping customer journeys, improving service delivery and boosting customer satisfaction. Experienced in demonstrating the value of ServiceNow and advising clients on strategic implementation. Strong problem-solving abilities, with a knack for assessing business needs and proposing effective solutions. Proven experience in driving adoption of new More ❯

Job Title: Service Desk Team Lead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's … a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Benefits: Be part of a forward-thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and benefits Career … development opportunities within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support More ❯

Job Title: Service Desk Team Lead Salary: £ 38,000 - £42,500 Location: Leicester (Hybrid) The Opportunity This role will see you overseeing the day-to-day operations of a busy service desk, leading a team to deliver high-quality technical support while driving service improvements. It's … a hybrid position based in Leicester, offering a collaborative environment and the chance to make a real impact on service delivery standards. Benefits: Be part of a forward-thinking, innovative organization leading the automotive retail industry. Work within a dynamic and collaborative IT team. Competitive salary and benefits Career … development opportunities within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support More ❯

We have an exciting opportunity for a Junior Service Desk Analyst to join an award-wining video streaming platform as a service provider, working with high profile clients globally! You’ll be the first point of contact for their clients, helping to ensure their video streaming platforms run … where possible, and escalate more complex cases to our technical specialists. What You’ll Do Provide first-line support for client issues via the Service Desk, including prompt triage and investigation. Take ownership of major incidents, coordinating with internal teams to drive rapid resolution. Build expertise on their video … streaming platform, becoming a go-to resource for clients and colleagues. Maintain and update a knowledge base to help with self-service and internal training. Support onboarding of new team members, sharing your knowledge of our systems and processes. Suggest and implement improvements to enhance support processes and client More ❯

We have an exciting opportunity for a Junior Service Desk Analyst to join an award-wining video streaming platform as a service provider, working with high profile clients globally! You’ll be the first point of contact for their clients, helping to ensure their video streaming platforms run … where possible, and escalate more complex cases to our technical specialists. What You’ll Do Provide first-line support for client issues via the Service Desk, including prompt triage and investigation. Take ownership of major incidents, coordinating with internal teams to drive rapid resolution. Build expertise on their video … streaming platform, becoming a go-to resource for clients and colleagues. Maintain and update a knowledge base to help with self-service and internal training. Support onboarding of new team members, sharing your knowledge of our systems and processes. Suggest and implement improvements to enhance support processes and client More ❯

and develop within our firm. We value our differences and know that diversity across our team is what enables us to deliver the best service for our clients. We are committed to ensuring that everyone at SRLV feels they can bring their full selves to work and can thrive … London. As a business-facing position, you will primarily provide 1st and 2nd line support for all IT-related requests and issues within the Service Desk team. Your responsibilities will include logging incidents, troubleshooting software and hardware issues, and managing them through to resolution, including escalation when necessary. The … skills and work in a dynamic environment. KEY RESPONSIBILITIES Be the first point of contact to provide 1st and 2nd technical support for the Service Desk Provide cover to the business from 08:00 - 18:00 on a shift basis Accurately record all details of calls (via telephone or More ❯

The Application Packaging Team is responsible for managing the end-to-end delivery of applications and Operating System gold builds, and the ongoing lifecycle management for those applications. This critical on-site DV security cleared role undertakes application packaging and is an integral part of the project team. Also … directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Job Responsibilities: Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding … agreements Be politically savvy and understand the concerns and priorities of our customer and our own support teams Required skills: Basic Knowledge of project management tools and techniques Basic Understanding of IT project management methodologies including agile and waterfall Microsoft Active Directory server Microsoft Group Policy Objects (GPOs More ❯

Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications. This critical on site DV security cleared role undertakes application packaging and is an integral part of the project team. Also … directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Job Description: Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding … agreements Be politically savvy and understand the concerns and priorities of our customer and our own support teams Required skills: Basic Knowledge of project management tools and techniques Basic Understanding of IT project management methodologies including agile and waterfall Microsoft Active Directory server Microsoft Group Policy Objects (GPOs More ❯

Application Packaging Team is responsible for managing the end to end delivery of applications and Operating System gold builds, and the on-going lifecycle management for those applications. This critical on site DV security cleared role undertakes application packaging and is an integral part of the project team. Also … directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Job Description: Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience using Flexera AdminStudio, InstallShield, IS Recapture & ORCA Expert understanding … agreements Be politically savvy and understand the concerns and priorities of our customer and our own support teams Required skills: Basic Knowledge of project management tools and techniques Basic Understanding of IT project management methodologies including agile and waterfall Microsoft Active Directory server Microsoft Group Policy Objects (GPOs More ❯

1st Line IT Service Desk Technician - Temporary - Bournemouth - £13.19 ph Are you tech-savvy, customer-focused, and passionate about delivering high-quality IT support? Are you available immediately? If yes, then read on to discover what's on offer! Our client is looking for a Service Desk Technician … Key Responsibilities: Act as the first point of contact for all IT-related enquiries and support requests from internal users Deliver, support, and promote Service Desk processes aligned with the ITIL framework Manage and maintain the Service Desk system, including accurate call logging, technical note taking, and user … equipment for new users Offer on-site IT support for internal events, such as meetings and presentations Promote and encourage the use of self-service tools, including knowledge base articles and user guides Contribute to the creation and maintenance of documentation for repeat technical issues and support resources Collaborate More ❯

party providers to ensure that technologies and services are both cost-effective and optimized for the organization, while ensuring that providers adhere to established Service Level Agreements. Provide direction for how the business are moving, transforming, storing, and retrieving data to enable the most efficient and effective use of … data analytics, analytics data modelling and warehousing, data mining, and presentation with a view to support future relevant projects and initiatives Ensure that BI service runs smoothly, including to act as a point of escalation for the Support and Technical teams, to monitor and resolve issues Work with senior … solutions aligned with business objectives. Business Analysis: Translate internal stakeholders'requirements and technology requirements into a strategic application portfolio plan and ensure its effective management and alignment with organisational goals. Business Intelligence: Knowledge of the data lifecycle from ETL, through to the analysis of datasets, leading to the publication More ❯

a talented 1st Line Support Engineer! Could this be your next role? Scope: The 1st Line Support Engineer is responsible for assisting the IT Service Desk Team Lead in delivering a first-class support service to the associates of Owen Mumford. Acting primarily in a 1st line support … technical issues to ensure a prompt closure. (This role will be dual sited across Chipping Norton & Witney) Key Responsibilities: Daily monitoring of the IT Service Management (ITSM) system, ensuring all aspects of the Incident Management process are followed. Constant monitoring of any unclaimed tickets and changes, in … the defined SLA. Providing 1st line technical support for all OM offices and associates around the globe. To maintain a high degree of customer service when responding to tickets. To take ownership of support issues and seek closure ensuring all relevant support procedures are followed. Escalation of more complex More ❯

support for local infrastructure, networks, hardware, and key business systems, including ERP, MES, and Office 365. Manage relationships with third-party vendors to oversee service performance, coordinate issue resolution, and ensure IT support meets business needs. Oversee IT change management initiatives, gathering business requirements, coordinating deployments, and ensuring … by identifying opportunities to enhance IT services, streamline processes, and implement new technology solutions. Ensure IT security and compliance, assisting with audits, user access management, and adherence to data protection and IT governance policies. Facilitate IT communication and training, keeping stakeholders informed of upcoming changes, outages, and best practices … Office 365. Technical IT skills, including troubleshooting hardware issues, managing server rooms, performing switch testing, and coordinating IT support activities. Proficient communication and stakeholder management skills, with the ability to liaise between technical teams, third-party providers, and business users. Experience in IT vendor and service management More ❯

Retention and Gross Retention rates, through effective communication, risk mitigation and expansion discovery Manage a diverse portfolio of MidMarket & Enterprise customers through the contract management lifecycle Partner with the Sales Teams on account planning to ultimately drive total book of business growth. Understand customer business priorities and current use … opportunities Maintain operational excellence through multi-tasking and prioritization About you (Qualifications) Three or more years of proven B2B SaaS experience in direct client management (renewals, account management, customer success, inside sales, or other relevant business area) working with enterprise customers. Track record of maintaining strong renewal rates … and resellers Familiarity with the Atlassian product suite; understanding of common uses cases and ways of work Interest in agile ways of working, project management, DevOps and automation, or IT service management Familiarity with CRM tools (Salesforce preferred) and Business Intelligence (such as Tableau), CSM platforms (e.g. More ❯

streamlined reporting for stakeholder decision making. Governance & Funding: Develop ambitious funding proposals to secure annual investment, ensuring optimal allocation to priority strategies. Oversee financial management across all funding sources to deliver to budget. Lead governance processes to promote transparency, track progress, and maximize value delivery. Portfolio Management: Lead … the establishment of portfolio management tools, processes and ways of working to achieve execution excellence of the portfolio. Manage dependencies and risk, oversee change controls, and drive continuous improvement to ensure investments deliver on time and within scope. Establish clear reporting to track portfolio performance and provide regular updates … alignment across stakeholders to drive timely and effective outcomes. Facilitate LT meetings and interactions to drive the team's operational and strategic agenda. Operations Management: Oversee daily team operations, including organizational design, structure, recruitment, partnerships and more. Manage key team artifacts to promote consistency and facilitate effective knowledge sharing. More ❯

SIAM Service Delivery Manager/Lead Rate : £400 per day (All Inclusive) Location : Paddington, UK Contract : 6 Month Contract + Key Responsibilities & Requirements: Lead the SIAM Tower, overseeing service integration, governance, and delivery across multiple suppliers. Ensure compliance with SOWs and SLAs, driving accountability for performance and continuous … across providers. Coordinate governance forums (daily to quarterly) and lead performance, CSAT, and CSI reviews. Act as the key liaison between business stakeholders and service providers, ensuring alignment with customer strategy. Drive issue resolution, manage escalations, and proactively identify and mitigate operational risks. Ensure process compliance and service management tool usage across all providers. Provide leadership and mentoring to SIAM team members, ensuring operational efficiency and excellence. Strong stakeholder management, communication, negotiation, and analytical skills required. Please apply with your up to date CV in English. More ❯

SIAM Service Delivery Manager/Lead Rate : £400 per day (All Inclusive) Location : Paddington, UK Contract : 6 Month Contract + Key Responsibilities & Requirements: Lead the SIAM Tower, overseeing service integration, governance, and delivery across multiple suppliers. Ensure compliance with SOWs and SLAs, driving accountability for performance and continuous … across providers. Coordinate governance forums (daily to quarterly) and lead performance, CSAT, and CSI reviews. Act as the key liaison between business stakeholders and service providers, ensuring alignment with customer strategy. Drive issue resolution, manage escalations, and proactively identify and mitigate operational risks. Ensure process compliance and service management tool usage across all providers. Provide leadership and mentoring to SIAM team members, ensuring operational efficiency and excellence. Strong stakeholder management, communication, negotiation, and analytical skills required. Please apply with your up to date CV in English. More ❯

problem-solving skills, and an exceptional practical working knowledge of AWS cloud services, solutions, identity, and infrastructure . You'll navigate within the companies Service Frameworks with ease while aligning solutions to the Companies regulatory stance and risk appetites. What you will do: Support and Deliver AWS Services & Security … and Kinect. Coding & Automation: Proficiency in scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS … team via as soon as possible before the closing date to discuss your needs. About Intrum: Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to More ❯

problem-solving skills, and an exceptional practical working knowledge of AWS cloud services, solutions, identity, and infrastructure . You'll navigate within the companies Service Frameworks with ease while aligning solutions to the Companies regulatory stance and risk appetites. What you will do: Support and Deliver AWS Services & Security … and Kinect. Coding & Automation: Proficiency in scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS … team via as soon as possible before the closing date to discuss your needs. About Intrum: Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to More ❯

problem-solving skills, and an exceptional practical working knowledge of AWS cloud services, solutions, identity, and infrastructure . You'll navigate within the companies Service Frameworks with ease while aligning solutions to the Companies regulatory stance and risk appetites. What you will do: Support and Deliver AWS Services & Security … and Kinect. Coding & Automation: Proficiency in scripting languages (Python, Bash, YAML), code versioning tools, and developing scalable, efficient automation in production environments. ITSM, ITIL & Service Improvement: Strong understanding of IT service management, ITIL frameworks, and continual service improvement methodologies. Certifications & Communication: AWS certification preferred (e.g., AWS … team via as soon as possible before the closing date to discuss your needs. About Intrum: Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to More ❯

for the solution. Mentoring engineering teams including working with teams from delivery into support. Ability to translate technical concepts relating to MW solutions, delivery management and service management so they are understood by all (technical and no-technical parties). Demonstrable ability to make and guide effective … Azure Modern Workplace (M365) deployments and licensing. Proven ability to work in a fast-moving, dynamic environment and take ownership of projects. Strong time management and reporting skills. Mature documentation skills. Excellent communication and collaboration skills. Experience in digital transformation Nice to Have Knowledge of Azure CLI/Powershell More ❯