576 to 600 of 656 Service Management Jobs in the UK

and team training). Create and maintain technical documentation of systems and processes. Manage tickets of incidents, troubleshooting escalations, and security vulnerability remediations tasks. Handle tickets of incidents and Service Desk escalations. Keep informed and updated on feature updates/changes within areas of ownership Participate in the on-call incident response rotation outside of regular business hours. Establish … stakeholders. Participate in internal and cross-functional projects involving stakeholders of all levels. We are looking for people with: Proficient working knowledge of Atlassian suite, including Jira, Confluence, Jira Service Management, Atlassian Guard Experience in enhancing adoption and implementing best practices for the Atlassian suite Working experience with enterprise SaaS solutions (e.g. Slack, Google Workspace, Microsoft Entra ID More ❯

availability for all IT systems. Communicate promptly with stakeholders. Prepare regular activity reports and ad hoc reports for major IT incidents. Ensure high customer satisfaction by capturing and resolving service requests and incidents. Lead and manage the team, including performance reviews and quarterly appraisals. Monitor team performance, providing guidance and support to ensure productivity. Capture demand for service … knowledge bases. Manage user accounts and perform data-related tasks, such as daily backup checks and data transfers. Required Skills: Knowledge of DC hardware. Understanding of Network terminology. Jira Service Management tool. This role requires 5 days a week on site Why work with us? Competitive salary commensurate with experience Highly attractive bonus scheme Initial 22 days annual More ❯

skills of the team in order to ensure that you help them grow and improve their skill set. You will be playing a key role in improving the IT service delivery processes, ensuring that you are fostering a customer-focused support environment. You will take full responsibility for ensuring the team resolves technical issues in a timely manner. You … am looking for: Experience in managing an IT team in a fast-paced environment In-depth knowledge of hardware, software, networking and operating systems familiarity with ITIL or IT service management frameworks Strong leadership skills If this sounds like the role for you, please get in touch for more information We welcome diverse applicants and are dedicated to More ❯

Monday to Friday Role Purpose: To attend various sites across Wales to provide IT support for hardware and software, ensuring services are delivered efficiently and in line with agreed Service Level Agreements (SLAs). Please note: Security clearance, or a willingness to apply, will be required for this role. Key Responsibilities: Diagnose, repair, and maintain IT hardware (PCs, laptops … indicators (KPIs) set for your role. Adhere to local site-specific fire, security, and health and safety regulations. Ensure all incidents are logged, updated, and closed on the IT service management (ITSM) tool within SLA. Keep up to date with new technologies and maintain relevant knowledge and skills. Participate in 24/7 rota cover (where applicable). More ❯

Monday to Friday Role Purpose: To attend various sites across Wales to provide IT support for hardware and software, ensuring services are delivered efficiently and in line with agreed Service Level Agreements (SLAs). Please note: Security clearance, or a willingness to apply, will be required for this role. Key Responsibilities: Diagnose, repair, and maintain IT hardware (PCs, laptops … indicators (KPIs) set for your role. Adhere to local site-specific fire, security, and health and safety regulations. Ensure all incidents are logged, updated, and closed on the IT service management (ITSM) tool within SLA. Keep up to date with new technologies and maintain relevant knowledge and skills. Participate in 24/7 rota cover (where applicable). More ❯

to Friday Interview Process: Two-stage process Role Purpose To attend sites across Milton Keynes and surrounding areas to provide IT hardware and software support in line with agreed Service Level Agreements (SLAs). You will work efficiently and proactively to deliver high-quality IT support to a wide range of end users. Security clearance, or willingness to apply … accurately. Meet KPIs and performance targets as defined for the role. Comply with all local fire, security, and health & safety regulations. Log and manage all incidents using the IT service management (ITSM) tool, ensuring resolution within SLA. Keep up to date with relevant technologies and complete required training. Participate in 24/7 on-call rota where applicable. More ❯

to Friday Interview Process: Two-stage process Role Purpose To attend sites across Milton Keynes and surrounding areas to provide IT hardware and software support in line with agreed Service Level Agreements (SLAs). You will work efficiently and proactively to deliver high-quality IT support to a wide range of end users. Security clearance, or willingness to apply … accurately. Meet KPIs and performance targets as defined for the role. Comply with all local fire, security, and health & safety regulations. Log and manage all incidents using the IT service management (ITSM) tool, ensuring resolution within SLA. Keep up to date with relevant technologies and complete required training. Participate in 24/7 on-call rota where applicable. More ❯

teams across multiple departments. Role Requirements: Gov/Public sector experience Looked after Target Operation Models Ran either support functions or infrastructure teams Experience reporting upwards to executive teams Service Management experience Active SC Desirable: NPPV Clearance If you are interested in this role, please apply or email your latest CV to ASAP! SC Cleared Sharepoint Business Analyst More ❯

teams across multiple departments. Role Requirements: Gov/Public sector experience Looked after Target Operation Models Ran either support functions or infrastructure teams Experience reporting upwards to executive teams Service Management experience Active SC Desirable: NPPV Clearance If you are interested in this role, please apply or email your latest CV to (url removed) ASAP! SC Cleared Sharepoint More ❯

change to look to ways in which the AV support strategy can be improved.Initially leading a team of 2 AV support professionals, the role will focus on team and service management although there will still be a small requirement for you to be hands-on.Our client is proud of the service it offers to both users and More ❯

teams to ensure platform enhancements equate to developer experience enhancements Your Story You are one of a rare breed who combine agile product development skills with cloud engineering and service management experience, enabling you to build strong partnerships with the developers your platform empowers. Seasoned professional with extensive experience building platforms to support a world-class developer experience. More ❯

Team by recruiting an ECU Engineer Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Edinburgh office. Responsibilities: Use our internal ticketing system Jira service management to manage and resolve end user issues and requests, delivering technical support to colleagues across the business and wider Group. Serve as a key point of contact More ❯

with technical leads to enhance internal workflows and security processes. Essential Knowledge, Skills and Experience: Hands-on experience with cloud infrastructure, ideally Oracle Cloud (OCI), including provisioning, configuration, and service management. Proficient with Terraform or similar IaC tools. Skilled in implementing and maintaining CI/CD pipelines (e.g., GitHub Actions), especially with automated security testing. Strong knowledge of containerisation More ❯

Immediate We're looking for an experienced Contract Manager to lead a major technology outsourcing programme. You'll drive the procurement, supplier selection, and contractual negotiations with leading managed service providers (MSPs), ensuring the right commercial and operational outcomes are secured for the organisation. About the Organisation Our client is a leading global consultancy specialising in delivering complex change … most recognised institutions. Key Responsibilities Manage the full contract lifecycle - from RFP and supplier evaluation through to contract signature. Lead commercial and contractual negotiations with global MSPs, embedding clear service levels and delivery commitments. Align contractual frameworks with transition plans and operational service management needs. Work closely with transition leaders to ensure smooth MSP-to-MSP or More ❯

Immediate We're looking for an experienced Contract Manager to lead a major technology outsourcing programme. You'll drive the procurement, supplier selection, and contractual negotiations with leading managed service providers (MSPs), ensuring the right commercial and operational outcomes are secured for the organisation. About the Organisation Our client is a leading global consultancy specialising in delivering complex change … most recognised institutions. Key Responsibilities Manage the full contract lifecycle - from RFP and supplier evaluation through to contract signature. Lead commercial and contractual negotiations with global MSPs, embedding clear service levels and delivery commitments. Align contractual frameworks with transition plans and operational service management needs. Work closely with transition leaders to ensure smooth MSP-to-MSP or More ❯

Immediate We're looking for an experienced Contract Manager to lead a major technology outsourcing programme. You'll drive the procurement, supplier selection, and contractual negotiations with leading managed service providers (MSPs), ensuring the right commercial and operational outcomes are secured for the organisation. About the Organisation Our client is a leading global consultancy specialising in delivering complex change … most recognised institutions. Key Responsibilities Manage the full contract lifecycle - from RFP and supplier evaluation through to contract signature. Lead commercial and contractual negotiations with global MSPs, embedding clear service levels and delivery commitments. Align contractual frameworks with transition plans and operational service management needs. Work closely with transition leaders to ensure smooth MSP-to-MSP or More ❯

Immediate We're looking for an experienced Contract Manager to lead a major technology outsourcing programme. You'll drive the procurement, supplier selection, and contractual negotiations with leading managed service providers (MSPs), ensuring the right commercial and operational outcomes are secured for the organisation. About the Organisation Our client is a leading global consultancy specialising in delivering complex change … most recognised institutions. Key Responsibilities Manage the full contract lifecycle - from RFP and supplier evaluation through to contract signature. Lead commercial and contractual negotiations with global MSPs, embedding clear service levels and delivery commitments. Align contractual frameworks with transition plans and operational service management needs. Work closely with transition leaders to ensure smooth MSP-to-MSP or More ❯

Immediate We're looking for an experienced Contract Manager to lead a major technology outsourcing programme. You'll drive the procurement, supplier selection, and contractual negotiations with leading managed service providers (MSPs), ensuring the right commercial and operational outcomes are secured for the organisation. About the Organisation Our client is a leading global consultancy specialising in delivering complex change … most recognised institutions. Key Responsibilities Manage the full contract lifecycle - from RFP and supplier evaluation through to contract signature. Lead commercial and contractual negotiations with global MSPs, embedding clear service levels and delivery commitments. Align contractual frameworks with transition plans and operational service management needs. Work closely with transition leaders to ensure smooth MSP-to-MSP or More ❯

to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years in a Service More ❯

to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the wider team Required Experience: 3+ years in a Service More ❯

with new technology and project work. Install or decommission devices at office locations - to include cabling from floor to desk and patch panel to switch level. Prioritise escalations from Service Management, providing regular and timely updates. Support print service issues and log issue with Ricoh when needed. Manage VIPs and escalations. Please note this role is subject More ❯

with new technology and project work. Install or decommission devices at office locations – to include cabling from floor to desk and patch panel to switch level. Prioritise escalations from Service Management, providing regular and timely updates. Support print service issues and log issue with Ricoh when needed. Manage VIPs and escalations. Please note this role is subject More ❯

Vacancy for two developers for DMPonline at Digital Curation Centre 25 October 2021 Edinburgh Full-Time DMPonline is a service that allows researchers to create and maintain data management plans for their research, meeting expectations from funders, institutions, and disciplinary norms. It is free for researchers, and the system is supported by selling services to institutions, funders, and … bug fixes, feature development for specific projects, and strategic planning. You will work within a team focused on DMPonline, which includes developers, infrastructure experts, business development, user liaison, and service management roles. The team also collaborates with other DCC activities such as research, coordination projects, events, consultancy, and training. More ❯

with the SMEs Collaborate with respective teams to define upgrade strategies Create and document upgrade plans for affected servers Provide a periodic status report of the progress Technical project management experience Ability to create reports and risk maps. Good communication to work with different teams. Basic understanding of outdated systems and security risks. Problem-solving to suggest upgrade solutions. … Familiar with customer-facing service management role Thank you very much More ❯

looking to take that next step in your career while still retaining your technical troubleshooting skills? We're looking for an ambitious application support professional with team lead or management experience who is keen to take ownership of our client's support function, lead a small team and help shape the next phase of their established product's success. … and coordinate the team, while remaining hands-on in supporting and resolving issues yourself. You'll deal directly with clients and get the opportunity to participate in and lead service management review meetings. What You'll Do Lead and manage the day-to-day operations of the ERP support team. Provide hands-on support for customer issues and … work with wider technical teams to resolve complex incidents; liaising with Business Analysts and Developers to manage and escalate critical fixes. Represent the support function in customer-facing service reviews and ensure a high standard of client satisfaction. Help shape the future of the support team through resource planning and mentorship. What We're Looking For Proven experience in More ❯