576 to 600 of 1,136 Service Management Jobs in the UK

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing … exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through ...

Responsibilities Support Squarcle’s digital and defence growth by shaping enterprise, solution and service architectures for complex NATO, MOD and wider defence clients. Operate across bid, mobilisation and delivery phases, helping Squarcle interpret client requirements, define credible technical and service delivery approaches, shape transition and operating models … assure that proposed solutions are secure, supportable, interoperable and deliverable within classified, multi-national and mission-critical environments. Provide strategic technology and service delivery advice to senior client stakeholders, clearly articulating trade-offs, risks, assumptions, dependencies and recommendations. Develop compelling bid narratives, technical responses, service management approaches ...

customer-focused IT professional looking to make a real impact? We are looking for an IT Service Desk Analyst to join our busy Digital Services team. In this role, you will serve as the single point of contact for technical support across both clinical and corporate teams. Supporting over … hardware, software, and network issues. Key Responsibilities First-Line Support: Provide clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts ...

implementing, maintaining and improving infrastructure services in line with Group standards, policies and architectural principles.Ensuring systems remain secure, available, resilient and performant, meeting agreed service levels and operational objectives.Supporting infrastructure projects, platform upgrades and technology refresh activities from planning through to implementation.Investigating and resolving complex incidents and problems, identifying … products.Experience supporting large-scale, business-critical production environments.Strong diagnostic and problem-solving skills with experience managing complex technical incidents.Knowledge of mainframe operational practices, change management and service management processes.Experience working within highly regulated or enterprise-scale environments.Effective communication and collaborator management skills, with the ability ...

implementing, maintaining and improving infrastructure services in line with Group standards, policies and architectural principles.Ensuring systems remain secure, available, resilient and performant, meeting agreed service levels and operational objectives.Supporting infrastructure projects, platform upgrades and technology refresh activities from planning through to implementation.Investigating and resolving complex incidents and problems, identifying … products.Experience supporting large-scale, business-critical production environments.Strong diagnostic and problem-solving skills with experience managing complex technical incidents.Knowledge of mainframe operational practices, change management and service management processes.Experience working within highly regulated or enterprise-scale environments.Effective communication and collaborator management skills, with the ability ...

information solutions that the world’s leading professionals rely on, in the moments that matter most.We are currently looking for a Manager Customer Service EMEA, to join our team. The chosen candidate will be responsible for a team of 8 customer service professionals across the EMEA region … report on key performance metrics, operational trends, and customer insights to the Global Support Director.Implement and maintain support policies, procedures, and tools to uphold service quality.Customer Experience & Escalation Management:Act as the primary escalation point for EMEA support issues, ensuring swift resolution and corrective actions.Champion a white-glove ...

maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. AccountabilitiesProvision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering … improve the service to customers and stakeholders.Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service ...

rapid detection, escalation and remediation of security events.Driving our threat monitoring capability, identifying emerging risks that could impact our business, customers or reputation.Overseeing vulnerability management across on-premise and cloud environments, ensuring weaknesses are identified, prioritised and remediated effectively.Developing and continually improving security incident response processes, including cyber incident … response times.Producing meaningful operational metrics, KPIs and KRIs that provide insight into security performance and support informed decision-making.Building strong partnerships with suppliers and service providers to ensure the highest standards of security service delivery.What we’re looking forYou'll be an experienced cyber security leader with ...

world's most recognizable brands, including Unilever, Diageo, Coca-Cola, Mars, P&G, Starbucks, Coty, L’Oréal, NBCU, and Aetna. Our expertise spans content management, logistics, creative operations, production, and digital commerce enablement, ensuring a seamless flow of content across all systems and channels. We empower brands to achieve … remains secure, well-governed, documented, auditable and operationally resilient. The role focuses on IT governance, ISO 27001 maintenance, Microsoft 365 and Azure governance, risk management, documentation, compliance, and project-to-BAU transitions. Purpose of the role Maintain effective IT governance, operational continuity and control evidence. Support ISO 27001 post ...

strategic interface for all International IT activity. This individual acts as the Business Point of Contact (BPOC) for regional business and IT escalations, IT service performance, and new business engagements (M&As), while providing direct support to the Global Head of IT Operations across strategic initiatives, budgeting, and resource … complex, multi-regional environments, drive operational excellence, and lead with credibility at both an executive and local team level. Key Responsibilities IT Operations Leadership & Service Excellence Serve as the Business Point of Contact (BPOC) for all International business and IT escalations, ensuring issues are triaged, communicated, and resolved ...

closely with Architecture, Security, Development, and wider Operations teams, the role ensures solutions are delivered, integrated, and operated at scale, with strong focus on service reliability, security, cost efficiency, and user experience.The role embeds operational excellence, resilience, automation, and governance, driving standardisation and continuous improvement across cloud, workplace … identity platforms. Through strong leadership and execution, it reduces risk, complexity, and operational overhead, while improving service performance, stability, and cost control.What you will doLeads engineering and operational delivery across M365, Azure, GCP, Windows, and VDI platforms, ensuring services, tooling, and integrations are secure, resilient, scalable, and operationally effective.Microsoft ...

with the power of one of the worlds leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible … providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs ...

technology leader will ensure our portfolio delivers measurable value, supports operational excellence, and aligns with organisational strategy. You will provide leadership across business systems management, project delivery, and strategic change - ensuring solutions are well-designed, well-governed, and successfully adopted. The role combines people leadership, technology governance, and delivery … commercial evaluations. Approve and govern system changes, ensuring security, architecturalintegrityand operational stability. Own the standards and frameworks for delivery, change governance, business analysis, release management, and system lifecycle management. Make people-leadership decisions including performance management, capability development, and team structure. Evaluate and manage risk across systems, projects ...

This is an exciting opportunity for an experienced IT Support professional to join a busy and dynamic IT Service Desk team on an initial 6-month temporary basis. You will provide first-line technical support to internal colleagues, resolving a wide range of IT issues and service requests … Aviva, we're committed to providing a first-class service. We think, talk and act "customer", not tickets. As an IT Customer Service Analyst, you will: Provide high-quality technical support to internal colleagues across the UK via telephone, live chat, email, and self-service channels. Diagnose, troubleshoot ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … diagnose and resolve user issues within agreed SLAs Act as an escalation point between support teams and technical specialists Support incident, problem and change management processes Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback ...

improving business-critical digital systems used across the organisation. You'll be responsible for providing 1st and 2nd line application support, managing incidents and service requests, driving continuous improvement initiatives, and working closely with both internal stakeholders and external service providers. Key Responsibilities Provide 1st and 2nd line … diagnose and resolve user issues within agreed SLAs Act as an escalation point between support teams and technical specialists Support incident, problem and change management processes Deliver user onboarding and training sessions Create and maintain knowledge base articles, FAQs and support documentation Monitor ticket trends and user feedback ...

Deliver strategic initiatives including cloud transformation, infrastructure modernisation, AI adoption and enterprise application programmes. Manage multiple concurrent projects and workstreams, ensuring strong governance, risk management and successful delivery. Develop and maintain programme roadmaps, budgets, resource plans and delivery schedules. Lead cyber security programmes including ISO 27001, Cyber Essentials Plus … resilience initiatives. Oversee enterprise application projects including ERP, HR, CRM, Service Management and systems integration. Manage third-party suppliers, systems integrators and outsourced delivery partners. Ensure programme governance, financial control, reporting and benefits realisation across all workstreams. Present programme updates, risks and investment proposals to Executive Leadership ...

architecture and design standards.Review and sign off on as-built configurations, ensuring alignment with designed architecture and enterprise technology standards.Maintain ownership of application configuration management and technical platform integrity.Support the development of tactical solutions addressing Primavera P6 platform obsolescence.Contribute to the design and implementation of the strategic future-state … bring:Strong technical expertise supporting Primavera P6 enterprise environments.Knowledge of P6 architecture, configuration, platform deployment, and lifecycle management.Experience supporting integrated project and portfolio management solutions or similar enterprise portfolio management platforms.Experience designing and supporting enterprise application architectures across application, database, and infrastructure layers.Knowledge of platform configuration management ...

architecture and design standards.Review and sign off on as-built configurations, ensuring alignment with designed architecture and enterprise technology standards.Maintain ownership of application configuration management and technical platform integrity.Support the development of tactical solutions addressing Primavera P6 platform obsolescence.Contribute to the design and implementation of the strategic future-state … bring:Strong technical expertise supporting Primavera P6 enterprise environments.Knowledge of P6 architecture, configuration, platform deployment, and lifecycle management.Experience supporting integrated project and portfolio management solutions or similar enterprise portfolio management platforms.Experience designing and supporting enterprise application architectures across application, database, and infrastructure layers.Knowledge of platform configuration management ...

architecture and design standards.Review and sign off on as-built configurations, ensuring alignment with designed architecture and enterprise technology standards.Maintain ownership of application configuration management and technical platform integrity.Support the development of tactical solutions addressing Primavera P6 platform obsolescence.Contribute to the design and implementation of the strategic future-state … bring:Strong technical expertise supporting Primavera P6 enterprise environments.Knowledge of P6 architecture, configuration, platform deployment, and lifecycle management.Experience supporting integrated project and portfolio management solutions or similar enterprise portfolio management platforms.Experience designing and supporting enterprise application architectures across application, database, and infrastructure layers.Knowledge of platform configuration management ...

Newsweek and more. About the job The Managed Cloud Services team is actively searching for a manager to join our SAS Managed Cloud Delivery Management team. This role involves managing the activities and personnel responsible for providing direct SAS Managed Service Management support to both SAS employees … effectiveness. You will support delivery, operational and success capabilities across the business that share the objective of providing the highest levels of customer service while maintaining overall financial goals in support of SAS Managed Cloud Services revenue growth and profitability. Defines and oversees the development of internal and external ...

description Director, Cyber Transformation Connect to your IndustryCyber security is critical to every organisation. We are shaping cyber strategies and transforming the management of cyber risk, and we need you to join us. You’ll build strong relationships as one of the areas of our cyber practice with over … offering relationships to sell and deliver multi-faceted M&A services Conduct/lead assessment and benchmarking with industry leading practices pertaining to IT management, information security and cybersecurityPerform business requirement studies, evaluate technology options to address business needs, and improve operational efficiency Work with multiple levels ...

description Director, Cyber Transformation Connect to your IndustryCyber security is critical to every organisation. We are shaping cyber strategies and transforming the management of cyber risk, and we need you to join us. You’ll build strong relationships as one of the areas of our cyber practice with over … offering relationships to sell and deliver multi-faceted M&A services Conduct/lead assessment and benchmarking with industry leading practices pertaining to IT management, information security and cybersecurityPerform business requirement studies, evaluate technology options to address business needs, and improve operational efficiency Work with multiple levels ...

description Director, Cyber Transformation Connect to your IndustryCyber security is critical to every organisation. We are shaping cyber strategies and transforming the management of cyber risk, and we need you to join us. You’ll build strong relationships as one of the areas of our cyber practice with over … offering relationships to sell and deliver multi-faceted M&A services Conduct/lead assessment and benchmarking with industry leading practices pertaining to IT management, information security and cybersecurityPerform business requirement studies, evaluate technology options to address business needs, and improve operational efficiency Work with multiple levels ...

description Director, Cyber Transformation Connect to your IndustryCyber security is critical to every organisation. We are shaping cyber strategies and transforming the management of cyber risk, and we need you to join us. You’ll build strong relationships as one of the areas of our cyber practice with over … offering relationships to sell and deliver multi-faceted M&A services Conduct/lead assessment and benchmarking with industry leading practices pertaining to IT management, information security and cybersecurityPerform business requirement studies, evaluate technology options to address business needs, and improve operational efficiency Work with multiple levels ...