601 to 625 of 943 Service Management Jobs in the UK

of Work and IT governance. Develop benefit realisation plans, manage risks, and ensure all services meet BAU readiness criteria. Work closely with the ITS Service Delivery and Estates Service Management teams to ensure new services are operationally viable. Support strategic decision-making through detailed reporting, project evaluation … and cross-departmental collaboration. Champion continuous service improvement and long-term value through the full project lifecycle. What We're Looking For: Proven experience managing IT delivery within complex estates or construction environments. Strong knowledge of ITIL, PRINCE2, Agile, and Waterfall methodologies. Experience working with both internal stakeholders and … external suppliers, ideally in a matrix management structure. Demonstrated ability to manage budgets, ensure compliance, and contribute to strategic IT planning. Exceptional communication and stakeholder management skills, particularly with senior leadership and project boards. Experience in aligning technical delivery with architectural and facilities design methodologies (e.g., RIBA). More ❯

across industry verticals, including both Consulting/Professional and Managed Services, across Enterprise Computing, Cloud services, Security Services, DevOps, Data Centres, End User Computing, Service Desk, Network Services and Environment Management Services. Key Responsibilities : Supporting services through proactive identification of risk, swift resolution of live issues and proposing … Experience supporting an Enterprise level database estate Experience of undertaking database patching and upgrades (ideally to 19) Knowledge and understanding of Grid Infrastructure ITIL Service Management awareness (Change & Problem Management processes) Oracle RMAN backup and Recovery experience Oracle Tuning and Optimisation skills Experience of working with SQL More ❯

IT Service Desk Analyst £27,000 - £31,000 pa plus bonus and exceptional benefits Manchester - Hybrid working We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. You … environment Excellent troubleshooting skills, especially with O365 (MS Word, Excel and PowerPoint) Experience with Windows 10 Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow) You will be skilled in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and teams. … are informed. Enhance incident workflows through automation and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience More ❯

Incident Assurance Manager - RAN/Mobile telecoms 3-Month Contract Reading/Home Join a leading telecom service provider as an Incident Assurance Manager. You'll play a key role in ensuring service stability by overseeing critical incident management processes and coordination across multiple partners and teams. … are informed. Enhance incident workflows through automation and streamlined escalation paths. The successful Incident Assurance Manager will have: Proven experience in IT Operations or Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience More ❯

SOAP, MID Servers, or other additional products) Expertise with JavaScript and ServiceNow JavaScript API's Working proficiency in the following skills are encouraged: Web service proficiency (REST, SOAP) as well as XML and JSON knowledge Practical knowledge or experience with Operating Systems (Linux, Windows) Thorough knowledge of networking concepts … in multiple application architectures and supporting technologies Experience with scripting languages such as PERL, JavaScript, Python, and Shell l Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation … strategies is required Thorough working knowledge in IT Operations Management or IT Service Management is critical Certifications/Education: ServiceNow Certified System Administrator ServiceNow Certified Application Developer preferred What we offer? Referral Program Quarterly bonus opportunities for billable employees Employee Recognition and Rewards- bonus opportunities for employee More ❯

Service Desk Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Join the Littlefish Team! Salary: Up to £26,525 Location: Sheffield (Hybrid) Eligibility: Must be … excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server … progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. What We Offer: Boost your earnings by £4,500 through our More ❯

vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What is the role? Our service managers act as the conduit between Modern Networks and our customers - the role … need to attend customer sites around the UK. What experience are we looking for? You might have previous experience as a Business Relationship Manager, Service Delivery Manager or even an IT Account Manager - we are open to these! What we need more than anything, is a dynamic people person … points and work collaboratively with internal stakeholders to improve services and experience. In order to succeed in this, you will need to have: IT Service Management experience A good understanding of ITIL practices Producing and analysing reports on our services, identifying opportunities for improvement and sponsoring improvement actions More ❯

vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs. What is the role? Our service managers act as the conduit between Modern Networks and our customers - the role … need to attend customer sites around the UK. What experience are we looking for? You might have previous experience as a Business Relationship Manager, Service Delivery Manager or even an IT Account Manager - we are open to these! What we need more than anything, is a dynamic people person … points and work collaboratively with internal stakeholders to improve services and experience. In order to succeed in this, you will need to have: IT Service Management experience A good understanding of ITIL practices Producing and analysing reports on our services, identifying opportunities for improvement and sponsoring improvement actions More ❯

leads a team who manage the supply chain. This is achieved through ensuring that suppliers are conformant to Group policies and standards, meeting performance, service level and commercial obligations, and taking action when they aren't.Duties will include: Ensure that suppliers are accurately categorised in accordance to their contribution … to the Group based on risk, materiality and criticality Build and run robust commercial and procurement approach as part of Supply Chain Management practices through working to ensure suppliers comply with best practice, group policies and deliver against their contracts - whether they're existing suppliers or part of a … with Technical Vendors managed by the technology to ensure that they are compliant with their commercial obligations, adhering to Group policies, and meeting agreed Service Levels and other performance metrics Work with non-technology relationship owner stakeholders across company Brands and cross-functional teams to provide guidance and assistance More ❯

leads a team who manage the supply chain. This is achieved through ensuring that suppliers are conformant to Group policies and standards, meeting performance, service level and commercial obligations, and taking action when they aren't.Duties will include: Ensure that suppliers are accurately categorised in accordance to their contribution … to the Group based on risk, materiality and criticality Build and run robust commercial and procurement approach as part of Supply Chain Management practices through working to ensure suppliers comply with best practice, group policies and deliver against their contracts - whether they're existing suppliers or part of a … with Technical Vendors managed by the technology to ensure that they are compliant with their commercial obligations, adhering to Group policies, and meeting agreed Service Levels and other performance metrics Work with non-technology relationship owner stakeholders across company Brands and cross-functional teams to provide guidance and assistance More ❯

Moorgate) Contract Inside IR35 via Umbrella PAYE 817.24 Per Day We are seeking an experienced Test Manager to lead the testing strategy and test management for a significant IT transformation programme across our banking client's EMEA regions. As Desktop Transformation Test Manager, you will manage the testing of … scale) IT transformation projects. Strong knowledge of Microsoft Windows 11, Office 365, and EUC applications and infrastructure testing. Expertise in test planning, execution, defect management, and UAT facilitation Ability to manage testing across multiple regions in a complex multi-national environment Experience with test management tools like JIRA … HP ALM, or Azure DevOps. Excellent stakeholder management and communication skills. Desirable Skills: Experience with automation testing tools and methodologies. Knowledge of Power Automate, Power Apps and other low-code solutions in the O365 ecosystem Familiarity with ITIL, Agile, or other IT service management frameworks. Understanding of More ❯

Moorgate) Contract Inside IR35 via Umbrella PAYE £817.24 Per Day We are seeking an experienced Test Manager to lead the testing strategy and test management for a significant IT transformation programme across our banking client's EMEA regions. As Desktop Transformation Test Manager, you will manage the testing of … scale) IT transformation projects. Strong knowledge of Microsoft Windows 11, Office 365, and EUC applications and infrastructure testing. Expertise in test planning, execution, defect management, and UAT facilitation Ability to manage testing across multiple regions in a complex multi-national environment Experience with test management tools like JIRA … HP ALM, or Azure DevOps. Excellent stakeholder management and communication skills. Desirable Skills: Experience with automation testing tools and methodologies. Knowledge of Power Automate, Power Apps and other low-code solutions in the O365 ecosystem Familiarity with ITIL, Agile, or other IT service management frameworks. Understanding of More ❯

TDA Vulnerability Management (7-month assignment) Hybrid work with time onsite in Southmampton Technical architect needed with network experience (Cisco).Experience of Vulnerability Management solutions such as Tenable or Qualys is ideal. Knowledge of network security solutions. ITIL and Service Management If it could be of More ❯

excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server … progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. Previous Experience: You have experience within a 1st line IT service … work to meet tight deadlines. You have the ability to communicate with and manage various stakeholders effectively. Previous experience within a 2nd line IT service desk or a similar technical role. Ability to troubleshoot and support technologies such as MAC OS, Cisco, Microsoft Azure, and Microsoft Powershell. Understanding of More ❯

excited about working with creative, passionate, energetic, and friendly people, we would love to hear from you. Role Overview: We are recruiting for a Service Desk Engineer to join our growing Service Desk team! Responsibilities: Handle and resolve desktop, laptop, printer, application issues, and basic network and server … progress, and monitor IT incidents and requests to ensure resolution within agreed timescales. Work on specific IT projects for customers as directed by the Service Management team. Undertake any other responsibilities at the line manager's discretion. Previous Experience: You have experience within a 1st line IT service … work to meet tight deadlines. You have the ability to communicate with and manage various stakeholders effectively. Previous experience within a 2nd line IT service desk or a similar technical role is a plus. Ability to troubleshoot and support technologies such as MAC OS, Cisco, Microsoft Azure, and Microsoft More ❯

Location/s: Newcastle Recruiter contact: Laura Kennedy Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important … Compute and Storage team, you will help to resolve incidents, problems and assist with implementing change. You will provide support to Compute and Storage service, including physical servers, storage arrays, SAN & NAS, disaster recovery systems both on premises and in the cloud. Key duties and responsibilities include Provide support … and providing timely resolutions with clear and regular communication. Work closely with the wider infrastructure teams helping to define support requirements and improvements to service across Compute and Storage services. Act as a technical support analyst within the team for complex support issues and critical situations in the owned More ❯

Main Activities/Tasks: Incident & Service Management: Manage incidents, problems, requests, and changes within SLAs. Escalate issues appropriately. Provide 2nd/3rd line support and liaise with 3rd parties. Systems Monitoring & Support: Ensure critical systems monitoring and proactive event management. Resolve system support issues per procedures. Maintain support … documentation (knowledge base, configuration). Service Improvement & Optimization: Monitor service performance and recommend improvements. Project & Change Management: Manage IT system development and technical changes. Key Qualifications (Simplified): BSc in IT or equivalent experience. Strong Knowledge of AS400 IBM. 10+ years IT experience, 5-7 in systems support More ❯

Main Activities/Tasks: Incident & Service Management: Manage incidents, problems, requests, and changes within SLAs. Escalate issues appropriately. Provide 2nd/3rd line support and liaise with 3rd parties. Systems Monitoring & Support: Ensure critical systems monitoring and proactive event management. Resolve system support issues per procedures. Maintain support … documentation (knowledge base, configuration). Service Improvement & Optimization: Monitor service performance and recommend improvements. Project & Change Management: Manage IT system development and technical changes. Key Qualifications (Simplified): BSc in IT or equivalent experience. Strong Knowledge of AS400 IBM. 10+ years IT experience, 5-7 in systems support More ❯

ensuring adherence to industry best practices. Collaborate with cross-functional teams to improve cybersecurity measures and prevent future threats. Provide clear communication to senior management on cybersecurity risks and incidents. Drive continuous improvement through post-incident reviews and scenario testing. What They're Looking For Extensive experience in cybersecurity … operational leadership within a Security Operations environment. Strong knowledge of cyber attack vectors, threat actors, and risk mitigation strategies. Proficiency in cybersecurity metrics, risk management, and incident response best practices. Excellent communication and stakeholder management skills. Ability to work in a dynamic, fast-paced environment with a proactive … to participate in an on-call rotation for incident response. Desirable Skills & Qualifications Professional certifications such as CISSP, CISM, CEH, GIAC. Familiarity with ITIL Service Management processes (Change, Incident & Problem Management). Experience in eDiscovery and digital forensics. Knowledge of operational security controls and product stacks. What More ❯

Job summary o Support digital services throughout their lifecycle, supporting the project implementation, transition to service and ongoing maintenance &management.o Responsible for ensuring digital services are performing within operational parameters.o Involved in the collation of data and further coordination with System Administration staff to facilitate the correct set up … and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing … as high quality hospital care when needed. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the More ❯

Key Responsibilities: Leadership & Mentoring: Lead, mentor, and develop a small team of engineers, fostering a culture of growth and innovation. Cloud Expertise: Drive the management and improvement of cloud operations using Azure, ensuring infrastructure is optimised for performance, scalability, and security. Collaboration: Build and maintain effective working relationships with … system administration skills, including EntraID, Windows Server, and Linux (CentOS, AlmaLinux) Hands-on Terraform, Azure DevOps, and Git skills covering cloud infrastructure automation/management Familiarity with service management tools and ITIL frameworks Excellent communication skills with a proven ability to collaborate with internal teams, external providers More ❯

Responsibilities: Leadership & Mentoring: Lead, mentor, and develop a small team of 4 engineers, fostering a culture of growth and innovation. Cloud Expertise: Drive the management and improvement of cloud operations using Azure, ensuring infrastructure is optimised for performance, scalability, and security. Collaboration: Build and maintain effective working relationships with … system administration skills, including EntraID, Windows Server, and Linux (CentOS, AlmaLinux) Hands-on Terraform, Azure DevOps, and Git skills covering cloud infrastructure automation/management Familiarity with service management tools and ITIL frameworks Excellent communication skills with a proven ability to collaborate with internal teams, external providers More ❯

for a leading organisation. This is an opportunity to become a key member of a small, established team of network professionals responsible for the management and support of a complex global network. You will play a crucial role in ensuring network availability and performance for diverse end-users, often … sensitive environment, this role is for you. Key Responsibilities: Monitor, analyse, and report on all elements of the network infrastructure. Manage and process customer service requests efficiently. Develop, test, and deploy network configurations for new services. Collaborate effectively with Service Management teams and key stakeholders to deliver … services. Provide technical support and guidance to Managed Service Providers (MSPs). Maintain accurate network diagrams and documentation. Contribute to annual Crypto Key management processes. Update and maintain the Configuration Management Database (CMDB). Participate in an on-call rota (approximately 1 week in 4) providing out More ❯

for a leading organisation. This is an opportunity to become a key member of a small, established team of network professionals responsible for the management and support of a complex global network. You will play a crucial role in ensuring network availability and performance for diverse end-users, often … sensitive environment, this role is for you. Key Responsibilities: Monitor, analyse, and report on all elements of the network infrastructure. Manage and process customer service requests efficiently. Develop, test, and deploy network configurations for new services. Collaborate effectively with Service Management teams and key stakeholders to deliver … services. Provide technical support and guidance to Managed Service Providers (MSPs). Maintain accurate network diagrams and documentation. Contribute to annual Crypto Key management processes. Update and maintain the Configuration Management Database (CMDB). Participate in an on-call rota (approximately 1 week in 4) providing out More ❯