626 to 650 of 957 Service Management Jobs in the UK

for a leading organisation. This is an opportunity to become a key member of a small, established team of network professionals responsible for the management and support of a complex global network. You will play a crucial role in ensuring network availability and performance for diverse end-users, often … sensitive environment, this role is for you. Key Responsibilities: Monitor, analyse, and report on all elements of the network infrastructure. Manage and process customer service requests efficiently. Develop, test, and deploy network configurations for new services. Collaborate effectively with Service Management teams and key stakeholders to deliver … services. Provide technical support and guidance to Managed Service Providers (MSPs). Maintain accurate network diagrams and documentation. Contribute to annual Crypto Key management processes. Update and maintain the Configuration Management Database (CMDB). Participate in an on-call rota (approximately 1 week in 4) providing out More ❯

for a leading organisation. This is an opportunity to become a key member of a small, established team of network professionals responsible for the management and support of a complex global network. You will play a crucial role in ensuring network availability and performance for diverse end-users, often … sensitive environment, this role is for you. Key Responsibilities: Monitor, analyse, and report on all elements of the network infrastructure. Manage and process customer service requests efficiently. Develop, test, and deploy network configurations for new services. Collaborate effectively with Service Management teams and key stakeholders to deliver … services. Provide technical support and guidance to Managed Service Providers (MSPs). Maintain accurate network diagrams and documentation. Contribute to annual Crypto Key management processes. Update and maintain the Configuration Management Database (CMDB). Participate in an on-call rota (approximately 1 week in 4) providing out More ❯

to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential. Title and Summary Lead Configuration Management Analyst Overview The ITAM Team is seeking a Lead Configuration Management Analyst responsible for the identification processes and collaboration with partners including Architecture … and withdrawal of all supported configuration items from both production and the CMDB platform. Role and Responsibilities This role is within the IT Asset Management team and involves working with other Mastercard functions such as Architecture, Platforms, Portfolio Delivery, Risk, Security, Operational Resilience, and Data Science. Responsibilities include: Accountability … governance of configuration items and their data records in the ITSM platform (BMC Remedy Helix). Chairing the Configuration Control Board and collaborating with service management teams to promote data integrity and governance around critical assets. Understanding how data protects assets vital to Mastercard's products and services. More ❯

Hardware and Software: Diagnose and resolve technical issues related to desktops, laptops, printers, and other peripherals, as well as common software applications User Account Management: Assist with user account creation, password resets, and access permissions in Active Directory and other systems. Incident Logging and Tracking: Accurately record, track, and … update all support tickets in the IT service management system, following ITIL best practices. Network Troubleshooting: Diagnose and resolve network connectivity issues, including Wi-Fi and VPN problems. Maintain IT Assets: Assist in the inventory and tracking of hardware and software assets. Provide Onsite and Remote Support: Deliver … knowledge and experience of... Server Configuration: Experience with Windows Server (Active Directory, Group Policy, PowerShell) Networking: TCP/IP, DNS, DHCP, VPN, VLANs, Firewall management & security protocols Cloud Technologies: Microsoft 365 Administration Experience Virtualization Technologies: VMware, Hyper-V Database management: SQL Server, MySQL, PostgreSQL Security: Patch management More ❯

continuous improvements across a diverse and dynamic technology landscape. Key Responsibilities Operational Support & Monitoring Manage daily IT operations, monitor system health, and escalate urgent service requests as needed. Conduct routine system checks to identify inefficiencies and operational bottlenecks. Coordinate with end-users, application owners, and platform teams to triage … for process optimisation and operational efficiency. Define challenges, gather requirements, analyse potential solutions, and help implement enhancements. Deliver smaller-scale improvement initiatives to increase service performance and stability. Documentation & Training Create and maintain internal training materials and documentation for operational procedures. Contribute to a shared knowledge base to ensure … consistent support and service delivery. Problem Solving & Root Cause Analysis Collaborate with internal teams and external vendors to identify and resolve complex issues. Translate technical information for non-technical stakeholders, ensuring seamless communication between business functions and IT. Vendor Management Maintain strong working relationships with third-party vendors. More ❯

and development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous. An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … and integrations with other platforms. Ideally you will have obtained some of the following certifications: ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM … PPM, would be an advantage. You will need to have strong communications both written and oral, ability to present solutions to customers including senior management and be highly focused on providing strong customer service. Able to work as part of a team or individually to project timelines, you will More ❯

workspaces, ensuring these are proactively monitored and updated, and identify opportunities for continuous improvement. Take responsibility for one or more technology, or area of service, within the remit of the team, sharing best practice and sector trends. Manage assigned staff including (but not limited to) supporting their development, review … to completion. Ensure the accurate recording and updating of all IT hardware assets within the remit of the team using the University designated asset management system. Ensure that all customer incidents and service requests are logged, progressed, tracked and concluded satisfactorily using the University-designated Service Management System to agreed Service Level Agreements (SLAs). Additional information Application closing date: 11.59pm on Sunday 25 th May 2025 Interviews: W/C 9 th June 2025 Salary: £30,805 - £37,174 The University may be able to sponsor the employment of international workers in this role. More ❯

from both local customers, as well as working to support the wider helpdesk Logging tickets using Tela’s CRM Maintaining a high degree of service for all support queries and adhering to all service management principles On site visits as required, for both scheduled work and break … project roll outs. Person Specification Tela are a customer first organisation. We look for individuals that share this passion and take pride in the service they provide. Our service desk in our Inverurie office works in partnership with the wider service desks in Glasgow, Birmingham and London. More ❯

from both local customers, as well as working to support the wider helpdesk Logging tickets using Tela’s CRM Maintaining a high degree of service for all support queries and adhering to all service management principles On site visits as required, for both scheduled work and break … project roll outs. Person Specification Tela are a customer first organisation. We look for individuals that share this passion and take pride in the service they provide. Our service desk in our Inverurie office works in partnership with the wider service desks in Glasgow, Birmingham and London. More ❯

Collaborate closely with business units, IT teams, and application owners to assess compatibility, manage risks, and coordinate testing activities. Oversee test planning, execution, defect management , and User Acceptance Testing (UAT) . Ensure efficient communication and collaboration with the development and project teams to facilitate a smooth testing phase. Provide … comprehensive reporting and stakeholder management to ensure business continuity across multiple locations. Essential Skills & Experience: Proven experience as a Test Manager leading large-scale IT transformation projects , ideally across EMEA. Strong knowledge of Windows 11, Office 365, EUC applications, and infrastructure testing . Demonstrated ability to manage testing across … multiple regions, business units, and stakeholders . Hands-on experience with test management tools (e.g., JIRA, HP ALM, Azure DevOps). Expertise in test planning, execution, defect management, and UAT facilitation . Ability to work effectively in a complex, multi-national environment . Excellent stakeholder management, communication More ❯

Overview We are recruiting for an I.T. Service Desk Specialist to join the team at our Corporate site in Fresno, CA. This position reports to the Director of Information Technology and is accountable for tier 1 support to clinic employees, administration employees, physicians, and affiliates that use services provided … by the IT Department. This position ensures all service requests are documented in the department's Information Technology Service Management (ITSM) systems. Responsibilities Summary of Responsibilities: Provides effective first-line interface with users seeking IT support. Receives calls for support, records and tracks incidents and complaints, keeping … customers advised on request status and progress. Makes initial assessment of requests, attempts to resolve simple issues, or escalates to the appropriate service support staff. Other duties and projects as assigned. Qualifications EDUCATION: Associate degree or equivalent preferred. LICENSE/CERTIFICATION: Information Technology certifications preferred. Valid driver's license. More ❯

Cloud Vision. Deployment in large scale Enterprises. Desirable skills/knowledge/experience: Excellent communication skills. Domain/Contextual knowledge in Telecom industry. Stakeholder Management and Ability in building trust with business users, Product Line and other key stakeholders. Experience in Agile Way of Working. Knowledge of Network Monitoring … Service Management and fault management tools. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion & Wellbeing More ❯

Cloud Vision. Deployment in large scale Enterprises. Desirable skills/knowledge/experience: Excellent communication skills. Domain/Contextual knowledge in Telecom industry. Stakeholder Management and Ability in building trust with business users, Product Line and other key stakeholders. Experience in Agile Way of Working. Knowledge of Network Monitoring … Service Management and fault management tools. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network. Diversity, Inclusion & Wellbeing More ❯

days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter … in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the … of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model More ❯

days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter … in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the … of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model More ❯

days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter … in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the … of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model More ❯

days) to receive an alert: Location: UK - Hatfield, UK - London, UK - Milton Keynes, UK - Reading Job-ID: 212916 Contract type: Standard Business Unit: Project Management Life on the team As a Programme Lead in GIS Programme Delivery, you will be leading a portfolio for a specific part of Computacenter … in a matrix structure and will need to work closely with the Head of Projects Practice. The role will include full responsibility for the management and reporting, including the finances of the portfolio of programmes/projects. Delivery of a successful project will include some or all of the … of initiatives (possibly spread across both Corporate Initiatives and Divisionally Funded) with an overall value from £2m to £10m+ What you'll do Project Management and Delivery: Experienced in the initiation of programmes/projects, defining the scope, agree requirements, coordinate and plan resource requirements, produce the cost model More ❯

2nd line IT Service Desk Support Manchester – Hybrid working We are working with our client to add to their Service Desk Team a 2nd line IT Support professional, offering support by phone and online to their Global employee base. You will provide first and second line support to … similar customer facing IT support function Excellent troubleshooting skills, especially with MS Word, Excel and PowerPoint Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow) You will have experience in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI More ❯

additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user … Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority … users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ENGINEERS: Minimum 1yrs experience within a busy Service Desk environment Full clean driving licence as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken More ❯

additional 1st Line Support Engineer based at our Clover Nook Site, Somercotes. You will be responsible for handling First Line Support of incident and service requests relating to all ICT Technology and SAP support for over 2000 end user community and over 200 remote locations. Tasks include end user … Provide helpdesk support and resolve problems to the end user's satisfaction Monitor and respond efficiently and effectively to requests received through the ICT service management tool (Manage Engine) Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority … users and computers to proper groups in Active Directory WHAT WE NEED FROM OUR 1ST LINE SUPPORT ENGINEERS: Minimum 1yrs experience within a busy Service Desk environment Full clean driving licence as this role requires travel to remote locations Outstanding Customer Service/End User experience Excellent spoken More ❯

efficient, and secure systems across our backup, recovery, and storage platforms. Facilitating continuous improvement by identifying opportunities for optimisation and innovation within infrastructure and service management practices. Supporting the delivery and technical support of data protection products and services in line with agreed SLAs and OLAs. Leading and … up-to-date technical documentation and ensuring adherence to IT standards, procedures, and security requirements. Collaborating with external vendors and partners, ensuring effective lifecycle management, cost control, capacity planning, and compliance across infrastructure services. What you\\\'ll bring: Extensive technical experience across infrastructure technologies, including storage (e.g. Pure), SAN … collaborative mindset with the ability to act as a technical lead, supporting and mentoring team members while influencing stakeholders. Experience in incident and problem management, including coordination with third-party service providers. A flexible approach to working hours, with the ability to travel to other locations when needed. More ❯

Apply online only) per day, inside IR35, umbrella company rates). Key requirements for the Digital IT Operations Lead position: Accountable for the operational service function, through the management of contract performance and the service collaboration framework, setting and evaluating against contract service level requirements. Ensure … regular provision of a full suite of service reporting to key internal customer stakeholders and the other members of the ICT Senior Management team from the Service Tower supply chain. Playing a key role in the management and development of contracts to remedy/improve performance … extracting maximum value. Accountable for the planning and proposing of future budgetary requirements for the annual ICT Operations budget. Track and report progress of service improvement plans, major issue resolutions and production of root cause analysis. Ensure robust on/off boarding and integration of supply chain services and More ❯

Apply online only) per day, inside IR35, umbrella company rates). Key requirements for the Digital IT Operations Lead position: Accountable for the operational service function, through the management of contract performance and the service collaboration framework, setting and evaluating against contract service level requirements. Ensure … regular provision of a full suite of service reporting to key internal customer stakeholders and the other members of the ICT Senior Management team from the Service Tower supply chain. Playing a key role in the management and development of contracts to remedy/improve performance … extracting maximum value. Accountable for the planning and proposing of future budgetary requirements for the annual ICT Operations budget. Track and report progress of service improvement plans, major issue resolutions and production of root cause analysis. Ensure robust on/off boarding and integration of supply chain services and More ❯

TDA Vulnerability Management (7-month assignment) Hybrid work with time onsite in Southmampton Technical architect needed with network experience (Cisco).Experience of Vulnerability Management solutions such as Tenable or Qualys is ideal. Knowledge of network security solutions. ITIL and Service Management If it could be of More ❯

and Experience: Strong hands on experience with both Azure and Cisco Meraki Strong experience with Windows Server, Exchange Server (Hybrid setups), and Active Directory management (Hybrid). Proven track record in Azure Administration, migrations, and integration services (APIM, Service Bus). Working knowledge of Office 365, Cisco Networking … and security best practices for cloud and network infrastructure. Familiarity with ITIL service management standards and FinOps practices for cloud cost control. Experience with backup, disaster recovery solutions, and cloud security frameworks. Exposure to PowerPlatform technologies (PowerApps, PowerAutomate), DevOps, SQL, and SharePoint. Microsoft Azure Certified (Desirable) What's More ❯