626 to 650 of 868 Service Management Jobs in the UK

custom development only when necessary. Capture and translate business requirements Participate in user sessions to document requirements in the form of user stories and support backlog refinement. Own incident management and issue resolution Act as the incident manager, ensuring rapid response to system issues to minimise business disruption and maintain service continuity. Advise on application enhancements Collaborate with … configurations, and data models. Contribute to training and knowledge sharing Support the development of training materials and documentation for both administrators and end-users. Promote adoption of delivery and service methodologies Encourage consistent use of Agile (project delivery) and ITIL (service management) practices to drive efficient, compliant, and high-performing outcomes. Manage platform upgrades and feature adoption More ❯

values of ambition, caring commitment and agility bound to a strong engineering base of technical competence. Position: Reporting to the Operations Manager with responsibility for the day to day management of the Support teams you will provide a consistently high level of support to the business and all clients in line with the defined service level agreements. You … cohesive working environment, where all employees should be prepared to help and assist with the work of teams other than their own, to ensure the best and most efficient service is provided to our customers. This culture enables opportunities for learning and development which should be embraced. Flexibility will be required to work additional and varied hours when needed … and to stay away from home on occasion, with prior notice provided. Job Responsibilities: Strive to achieve defined customer service levels and SLA's, through delivery of effective management of the Customer Support function Track and evaluate service demands and resource patterns to maximise performance Monitor feedback and perform root cause analysis on recurring issues Build relationships More ❯

Subco’s international optical and IP networks. Working within a rotating shift roster, you’ll monitor network performance, resolve incidents, manage stakeholder communications, and execute change activities to ensure service continuity across critical infrastructure. This role is operations-focused and sits within our global NOC structure, reporting to the Acting NOC Manager based in London, UK. You’ll work … routers/switches, and environmental telemetry using tools like MCP, Observium, and New Relic. Triage and resolve network events and incidents in accordance with SLAs, escalating appropriately via Jira Service Management. Maintain accurate and timely updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations. Participate in the … change management process, including peer review and execution of MOPs to support routine maintenance and network upgrades. Collaborate closely with Australian-based Engineers during shift handovers, ensuring full context and documentation are preserved. Support continuous improvement by identifying incident trends, participating in post-incident reviews (PIRs), and helping evolve monitoring rules and automation alerts. Produce and maintain clear technical More ❯

Subco’s international optical and IP networks. Working within a rotating shift roster, you’ll monitor network performance, resolve incidents, manage stakeholder communications, and execute change activities to ensure service continuity across critical infrastructure. This role is operations-focused and sits within our global NOC structure, reporting to the Acting NOC Manager based in London, UK. You’ll work … routers/switches, and environmental telemetry using tools like MCP, Observium, and New Relic. Triage and resolve network events and incidents in accordance with SLAs, escalating appropriately via Jira Service Management. Maintain accurate and timely updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations. Participate in the … change management process, including peer review and execution of MOPs to support routine maintenance and network upgrades. Collaborate closely with Australian-based Engineers during shift handovers, ensuring full context and documentation are preserved. Support continuous improvement by identifying incident trends, participating in post-incident reviews (PIRs), and helping evolve monitoring rules and automation alerts. Produce and maintain clear technical More ❯

Subco’s international optical and IP networks. Working within a rotating shift roster, you’ll monitor network performance, resolve incidents, manage stakeholder communications, and execute change activities to ensure service continuity across critical infrastructure. This role is operations-focused and sits within our global NOC structure, reporting to the Acting NOC Manager based in London, UK. You’ll work … routers/switches, and environmental telemetry using tools like MCP, Observium, and New Relic. Triage and resolve network events and incidents in accordance with SLAs, escalating appropriately via Jira Service Management. Maintain accurate and timely updates within incident and change tickets, including clear communication to internal stakeholders and external customers during outages or service degradations. Participate in the … change management process, including peer review and execution of MOPs to support routine maintenance and network upgrades. Collaborate closely with Australian-based Engineers during shift handovers, ensuring full context and documentation are preserved. Support continuous improvement by identifying incident trends, participating in post-incident reviews (PIRs), and helping evolve monitoring rules and automation alerts. Produce and maintain clear technical More ❯

in reporting and analytics to join their team on a contractor basis through to December 2025. In this role, you will act as a key liaison between the Global Service Desk and the IT Service Management team, delivering regular insights on IT performance and supporting critical workflows and documentation. Key responsibilities as the IT Business Analyst: Design … in a reporting-focused role. Expertise in Excel, Power BI, and PowerPoint. Strong data analysis skills with the ability to extract and communicate meaningful insights. Excellent communication and stakeholder management abilities. Comfortable working in a fast-paced, global environment. Proactive, analytical, and solutions-focused mindset. This is a fantastic opportunity for someone passionate about data-driven decision-making, process More ❯

Job Title: Service Delivery Manager (Service Desk/Support) Location: Warwick (hybrid 3 days onsite/2 remote) Salary: £60K–£70K + benefits Reports to: MD Of Digital Overview: Our client is an established digital consultancy who are scaling rapidly this year due to high demand for their products and services. As a result, they are on the … look out for an experienced Service Delivery Manager to support its expanding product and client portfolio. This hands-on role involves managing customer queries, overseeing support operations, and ensuring smooth delivery of services and deployments across their client base. Key Responsibilities: Manage and triage support tickets, ensuring timely resolution and communication. Monitor SLAs and KPIs, maintaining high service quality. Lead offshore support teams to align with service standards. Act as the main contact for clients on service-related matters. Collaborate with cross-functional teams to resolve issues and support transitions. Conduct incident reviews and root cause analysis. Oversee service transitions for new projects and clients. Drive service improvements and produce performance reports. Skills More ❯

to-end design, transition and support for a wide range of IT services, platforms and products. They will develop a team of engineering, cloud, data, user-centred and managed service professionals, engage with our clients on their business priorities and challenges, and guide and monitor client engagements across Made Tech. This role reports directly to the Chief Delivery & Transformation … practice, industry and delivery heads to drive excellent services for our Public Sector clients. The right person for this role will do this by combining their experience of IT service management, passion for simplification and legacy modernisation, and their established industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the public … technology we are supporting across the public sector Deliver a profitable Managed Services business; balance complex client needs with highly performing, suitably leveraged and cost effective teams Shape our service offering; define and deploy the operational processes and approaches that underpin our migration, modernisation, improvement (cost and experience) and managed service activities Provide subject matter expertise; lead the More ❯

Main duties of the job The EPR Business Change & Benefits Lead is a senior member of staff within the DigitalTransformation team. They play an active lead role in the management, delivery and support of digital systems across United Lincolnshire Teaching Hospitals NHS Trust (ULTH). The EPR Business Change & Benefits Lead will lead on the implementation of an ePR. … During 2025-2027, major digital improvements are planned at ULTH, including the implementation of a new EPR system (NerveCentre). This role will be pivotal in ensuring effective change management of the system and realisation of benefits, in collaboration with the Programme Delivery leadership team and associated workstreams The successful candidate should have experience in working within a Digital … It is crucial that you personalise your supporting statement by articulating these in your unique voice. Person Specification Qualifications Essential Educated to master's degree level and or relevant management knowledge acquired through training and experience to master's level equivalent (Level 7) PRINCE 2 Project management qualification Change Management qualification or relevant experience Desirable Ongoing personal More ❯

joining an organisation that is about to embark upon its most ambitious programme of change yet. You will be a key member in a team of highly skilled Technology Service Engineers. You will own, design, develop and set strategy in your own specialist area of technology while working alongside other highly talented technology engineers. Reporting to the Technology Service … systems based on Windows and Intel platforms. Support the delivery and maintenance of Wintel and VMware based components and services. The application of design principles and controls to optimise service availability, recoverability, and cost. The maintenance and risk management of existing Wintel technologies and services through product roadmap development and associated change activities. Working with security and information … governance functions to develop and maintain the required security and compliance posture. Contributing towards the management of infrastructure related pipeline requests, associated estimate generation and planning. You will be required to travel and spend time away from base, which will involve working irregular hours and overnight stays when required, with prior notice. About You Experience and Knowledge Experience of More ❯

them in shaping the future of technology. They're not just a company, they're a community of tech enthusiasts, innovators, and problem solvers As an Apprentice on their Service Management Team, you'll work closely with their seasoned professionals to support both internal and external customers, ensuring the smooth operation of their systems. CPS also have a … systems. Provide technical support to end-users, troubleshooting hardware and software issues. Assist in the setup and maintenance of network infrastructure, including routers, switches, and firewalls. Assist in the management of user accounts, permissions, and access rights. Monitor and maintain computer systems and networks, ensuring optimal performance and security. Assist in the implementation of data backup and disaster recovery … procedures. Assist in the procurement and inventory management of IT equipment and software. Stay up-to-date with emerging technologies and industry trends, sharing knowledge with the team. Collaborate with Delivery Service professionals to identify and implement process improvements. Engage with resolver groups to ensure timely resolution of service requests and incidents. Full training and support will More ❯

of client accounts and services. Manage data transfer or return processes, adhering to privacy and security protocols. Coordinate across teams to ensure a professional and seamless client exit process. Service Transition: Develop and execute comprehensive transition plans, ensuring new services or suppliers align with operational requirements. Conduct readiness assessments to confirm that new systems or suppliers are prepared for … live environments. Collaborate with clients and vendors to foster alignment with service management goals. Produce high-quality documentation, including transition plans and service reports, to maintain clarity throughout the process. Process Optimisation: Continuously refine onboarding, service transition, and offboarding workflows to enhance efficiency. Identify and implement automation opportunities, reducing manual effort and improving client satisfaction. What … you need to succeed: Experience: Demonstrated experience in service transition, onboarding, or technical customer-facing roles such as solutions engineering or service desk operations. Understanding of ITIL principles, with practical application in service transitions. Experience managing multi-vendor environments. Skills & Competencies: Excellent communication and stakeholder management skills, capable of engaging with senior client representatives and technical More ❯

business needs. You’ll work closely with internal users, third-party vendors, and senior stakeholders to shape the product roadmap, manage feature delivery, and help resolve critical incidents and service issues. Lead a small cross-functional product team focused on customer and retailer-facing technologies. Own and evolve the roadmap for CRM, case management, and contact centre tools. … and reliability. Monitor key performance metrics and drive improvements based on data insights. Your Profile Proven experience as a Product Owner or in a similar role within product or service management. Background in leading or managing a technical or cross-functional team. Hands-on experience with call centre, telephony, or CRM platforms (e.g. AWS Connect, ServiceNow, OpenText). Familiarity … with GDPR and secure handling of personal data (PII). Strong understanding of software development life cycles and agile practices. Experience with ITIL frameworks, incident/problem management, and second-line support. More ❯

business needs. You’ll work closely with internal users, third-party vendors, and senior stakeholders to shape the product roadmap, manage feature delivery, and help resolve critical incidents and service issues. Lead a small cross-functional product team focused on customer and retailer-facing technologies. Own and evolve the roadmap for CRM, case management, and contact centre tools. … and reliability. Monitor key performance metrics and drive improvements based on data insights. Your Profile Proven experience as a Product Owner or in a similar role within product or service management. Background in leading or managing a technical or cross-functional team. Hands-on experience with call centre, telephony, or CRM platforms (e.g. AWS Connect, ServiceNow, OpenText). Familiarity … with GDPR and secure handling of personal data (PII). Strong understanding of software development life cycles and agile practices. Experience with ITIL frameworks, incident/problem management, and second-line support. More ❯

Preferable but not a pre-requisite Contact: This role sits within a well-established computer software company, specialising in the development and supply of works/maintenance and asset management systems to local government and related services sectors. The company has a 40+ year history of ethical business practices and consistent profitability. The company is employee-owned, meaning that … position. The role is hybrid, reporting to any offices including Luton/Sheffield/Warrington. The Client My Client provides a single-source software product, delivered as a cloud service, with sophisticated customisation facilities covering works management, quality and safety inspections, customer service management, and more. They also offer professional services such as training, business process … sense and sensitivity as the services delivered are chargeable. Business Analysis - Collaborating with customers to ensure a comprehensive set of requirements aligned to business objectives. Job Scheduling and Task Management - Managing own time and prioritising tasks in accordance with management objectives. Solution development - Assisting in the development of both the product and services. Training and associated materials - Conducting More ❯

Preferable but not a pre-requisite Contact: This role sits within a well-established computer software company, specialising in the development and supply of works/maintenance and asset management systems to local government and related services sectors. The company has a 40+ year history of ethical business practices and consistent profitability. The company is employee-owned, meaning that … position. The role is hybrid, reporting to any offices including Luton/Sheffield/Warrington. The Client My Client provides a single-source software product, delivered as a cloud service, with sophisticated customisation facilities covering works management, quality and safety inspections, customer service management, and more. They also offer professional services such as training, business process … sense and sensitivity as the services delivered are chargeable. Business Analysis - Collaborating with customers to ensure a comprehensive set of requirements aligned to business objectives. Job Scheduling and Task Management - Managing own time and prioritising tasks in accordance with management objectives. Solution development - Assisting in the development of both the product and services. Training and associated materials - Conducting More ❯

Preferable but not a pre-requisite Contact: This role sits within a well-established computer software company, specialising in the development and supply of works/maintenance and asset management systems to local government and related services sectors. The company has a 40+ year history of ethical business practices and consistent profitability. The company is employee-owned, meaning that … position. The role is hybrid, reporting to any offices including Luton/Sheffield/Warrington. The Client My Client provides a single-source software product, delivered as a cloud service, with sophisticated customisation facilities covering works management, quality and safety inspections, customer service management, and more. They also offer professional services such as training, business process … sense and sensitivity as the services delivered are chargeable. Business Analysis - Collaborating with customers to ensure a comprehensive set of requirements aligned to business objectives. Job Scheduling and Task Management - Managing own time and prioritising tasks in accordance with management objectives. Solution development - Assisting in the development of both the product and services. Training and associated materials - Conducting More ❯

LTE and a deep understanding of Traditional RAN and Open RAN. In this role, you will contribute to the creation of RAN products and solutions for AWTG's Network Management and Service Assurance automated tools, ensuring our RAN solutions are robust, scalable, and aligned with business and customer needs. Key Responsibilities: RAN Planning and Design: Participate in the … infrastructure to meet current network requirements and ensure scalability for future growth. Select and specify hardware and software components required for the RAN, including base stations, antennas, and network management systems. Apply deep expertise in wireless communication systems, including RF propagation and cellular network architecture, during the planning and design phases. Configuration and Deployment: Configure and deploy RAN components … efficiency and performance. Analyse network performance data, including RAN Key Performance Indicators (KPIs) and performance counters, to develop strategies that enhance network quality and user experience. Implement network performance management practices to ensure high reliability and efficiency of the RAN. Technical Documentation: Create and maintain comprehensive technical documentation related to RAN design, deployment, and optimization processes, ensuring it supports More ❯

Stockport campus. With a strong presence in the high-volume retail insurance sector, CDL has pioneered developments in aggregator, web, and telematics solutions, including connected home, enrichment, and self-service features. Our robust and innovative technologies enable our customers to succeed in the competitive UK insurance market. We foster a collaborative and creative culture, employing agile methodologies to deliver … maintenance of user guides, release notes, and product enhancements, working closely with product, development, and support teams to create reference materials that clarify software features and functionality. Joining our Service Management department, you will have a strong customer focus and excellent communication skills. Your role involves creating and reviewing technical documentation for diverse audiences, with a focus on … and Kanban Proficiency in Microsoft Office Ability to collaborate with customers, developers, and product owners Commitment to quality and producing high-standard user documentation Strong customer focus and deadline management Willingness to learn and develop professionally Aware of single-sourcing methodologies Additional beneficial skills: Experience with Technical Authoring tools like MadCap Flare or Adobe RoboHelp Knowledge of version control More ❯

Here at Optum, we are excited to share that we are currently recruiting for a Service Relationship Manager to join us on a permanent basis. This position is a home working job with some requirement to travel to the Leeds office for collaborative meetings. Working with our customers, we are leading the way in the delivery of patient-centred … that will truly make a difference What youll do You will work closely with key stakeholders from both inside and outside the organisation, and you will serve as the Service Relationship Manager for assigned business areas, becoming the primary contact for service-related issues. In this role, you will be entrusted with the essential task of identifying and … dedicated to fostering high customer satisfaction and consistently exceeding our customers expectations, solidifying our reputation as a trusted partner. Other key responsibilities and accountabilities will include: Organise and lead service review meetings as required. Facilitate communication between customers, teams, and experts to maintain service quality. Handle escalations and complaints, collaborating with internal teams while managing customer expectations. Oversee More ❯

The apprentice will be working in the IT Service and Operations department, which manages the infrastructure and data platforms that underpin UCL’s central IT services, including data centres, cloud compute and storage platforms, networks, telephony, communications and collaboration and enterprise applications. Role The apprentice will undertake a series of 3–6-month placements within UCL, being assigned to … various teams across UCL's Information Services Division (ISD). Placements may include joining teams such as: Service Desk Technical Operations Chief Information Security Office Cloud Platforms Over the period of their apprenticeship, ISD will aim to give each apprentice an opportunity to gain experience in as many teams as possible. Some examples of responsibilities are described below: Support … of work Contribute to and amend requirements either in the context of the waterfall methodology or the agile methodology, using technical expertise and best practice IT Support, Networking Systems Management Work as part of a team delivering UCL’s primary customer support service to resolve incidents and queries from students and staff To provide support for computer desktops More ❯

Familiarity with virtualisation, containerisation, and networking technologies. Hands-on experience with data analytics tools (e.g., Excel, Tableau). Expertise in at least two areas: IT strategy, enterprise architecture, automation, service management, or AI/ML. Strong facilitation and presentation skills, capable of leading workshops and engaging senior stakeholders. Understanding of Agile, Scrum, and DevSecOps practices. Desirable Certifications and … Skills Certifications such as ITIL, Prince2, COBIT, or CompTIA Security+. Experience with service management and cloud architecture. Proven track record of delivering business case analyses, ROI modelling, and TCO assessments. Ability to assess and improve IT processes for operational excellence. More ❯

Familiarity with virtualisation, containerisation, and networking technologies. Hands-on experience with data analytics tools (e.g., Excel, Tableau). Expertise in at least two areas: IT strategy, enterprise architecture, automation, service management, or AI/ML. Strong facilitation and presentation skills, capable of leading workshops and engaging senior stakeholders. Understanding of Agile, Scrum, and DevSecOps practices. Desirable Certifications and … Skills Certifications such as ITIL, Prince2, COBIT, or CompTIA Security+. Experience with service management and cloud architecture. Proven track record of delivering business case analyses, ROI modelling, and TCO assessments. Ability to assess and improve IT processes for operational excellence. More ❯

ASA code to Firepower, Checkpoint, Fortigate, ACL’s, CSM/FMC. Job purpose Provide last line support for solutions delivered by the engineering function in line with existing IT service management processes. Act as an escalation point, for the managed service, for problems pertaining to network technology and with a view to re-engineering. Perform all changes … ASA/FirePOWER, CheckPoint, multiple context firewalls from Cisco and CheckPoint and the tools used to deploy the rules such as Cisco CSM (Cisco Security Manager), Cisco FMC (FirePOWER Management Centre), Fortigate/Fortinet etc. Strong debugging skills are required with the ability to run packet captures and wireshark traces. Good working knowledge of ACL’s. Good understanding of … spine and leaf topology. The engineer should be familiar with operation of ACI deployed within the core infrastructure. The datacenter also features firewalling between Tenants, such as Production, Secure Management and Dev/Test. Partners and vendors are connected via a separate VRF on the WAN and the webhosting environment features three tiered stacks (Cisco ASA, CheckPoint, Cisco ASA More ❯

ASA code to Firepower, Checkpoint, Fortigate, ACL’s, CSM/FMC. Job purpose Provide last line support for solutions delivered by the engineering function in line with existing IT service management processes. Act as an escalation point, for the managed service, for problems pertaining to network technology and with a view to re-engineering. Perform all changes … ASA/FirePOWER, CheckPoint, multiple context firewalls from Cisco and CheckPoint and the tools used to deploy the rules such as Cisco CSM (Cisco Security Manager), Cisco FMC (FirePOWER Management Centre), Fortigate/Fortinet etc. Strong debugging skills are required with the ability to run packet captures and wireshark traces. Good working knowledge of ACL’s. Good understanding of … spine and leaf topology. The engineer should be familiar with operation of ACI deployed within the core infrastructure. The datacenter also features firewalling between Tenants, such as Production, Secure Management and Dev/Test. Partners and vendors are connected via a separate VRF on the WAN and the webhosting environment features three tiered stacks (Cisco ASA, CheckPoint, Cisco ASA More ❯