651 to 675 of 1,042 Service Management Jobs in the UK

into user stories and process improvements for agile delivery teams. Facilitate workshops and stakeholder engagement sessions to gather insights and drive alignment. Support the design and implementation of new service management processes in line with ITIL and SIAM frameworks. Conduct impact assessments and contribute to business case development. Ensure solutions are user-centric, secure, and scalable. Support test … planning and execution to validate business requirements. Communicate effectively with both technical and non-technical stakeholders What do you need? Proven experience as a Business Analyst in transformation or service improvement projects. Strong understanding of ITIL, SIAM, and service management best practices. Experience working in agile delivery environments. Excellent stakeholder engagement and facilitation skills. Strong analytical and More ❯

into user stories and process improvements for agile delivery teams. * Facilitate workshops and stakeholder engagement sessions to gather insights and drive alignment. * Support the design and implementation of new service management processes in line with ITIL and SIAM frameworks. * Conduct impact assessments and contribute to business case development. * Ensure solutions are user-centric, secure, and scalable. * Support test … planning and execution to validate business requirements. * Communicate effectively with both technical and non-technical stakeholders What do you need? * Proven experience as a Business Analyst in transformation or service improvement projects. * Strong understanding of ITIL, SIAM, and service management best practices. * Experience working in agile delivery environments. * Excellent stakeholder engagement and facilitation skills. * Strong analytical and More ❯

Lead the migration of ServiceNow configuration to support a new domain. Deliver enhancements, features, and bug fixes following the release of the ServiceNow Virtual Agent. Build out the Client Service Management (CSM) Portal: Migrate existing IT client onboarding flows from CSM/ITIL into Request workflows. Design and implement forms within the CSM Portal, integrating with Incident and … Request modules. Deliver additional enhancements to improve user experience and functionality. Improve JIRA integration, transitioning change management processes from JIRA to ServiceNow. Support the migration to Service Operations Workspace, including configuration of Live Agent. As a successful ServiceNow Developer , you will have: Proven experience as a ServiceNow Developer or Technical Consultant. Strong knowledge of ServiceNow CSM, Virtual Agent More ❯

continuous improvement in network architecture and infrastructure, identifying and evaluating emerging technologies to proactively influence the digital strategy. Build and maintain effective relationships with internal stakeholders, suppliers, and Managed Service Providers. Take responsibility for technical design documentation, service artefacts, and impact analysis to support seamless solution delivery. Skills & Experience: Extensive experience with Cisco, Avaya telephony, Azure, AWS, zScaler … physical and virtual infrastructure in multi-faceted, dynamic environments. Strong problem-solving skills, with the ability to anticipate and mitigate risks and find practical solutions. A solid understanding of service management practices, including ISO 20000 and ITSM, with experience authoring technical design documents. What We Offer: A competitive salary of up to £54,800 per annum. Opportunities for … organisation. A role within a supportive, collaborative team committed to continuous improvement. Additional Requirements: Flexibility for regular travel within Warwickshire. Participation in an on-call rota. Successful completion of Management Vetting security clearance. If you're a proactive, innovative Network Engineer looking to make a meaningful contribution to digital services in a high-impact environment, we’d love to More ❯

Key Responsibilities: Work on a 24x7x365 rotating shift pattern (4 days on/4 days off, 4 nights on/4 nights off); perform change control and incident management; maintain accurate tracking of all Data Centre assets and inventory; supervise and escort third-party vendors as required; plan and carry out installation, relocation, and decommissioning of IT hardware and … and ensure high standards are upheld; collaborate with facilities providers to optimise energy efficiency; support the daily running of the Data Centre, including installations, changes, and maintenance; participate in service improvement initiatives and major infrastructure projects, including power system upgrades and replacements; conduct basic server configuration (IDRAC, iLO); perform hands-on tasks such as racking, stacking, patching, and cable … management; identify and troubleshoot faults, escalating when necessary; manage complex inter-rack and inter-room cabling to support reliable IT and end-user connectivity. Skills & Experience Required: Prior experience working in high-risk environments and data centres; knowledge of DCIM tools and standards (desirable); familiarity with ticketing systems such as ServiceNow or Remedy (desirable); strong attention to detail and More ❯

continuous improvement in network architecture and infrastructure, identifying and evaluating emerging technologies to proactively influence the digital strategy. Build and maintain effective relationships with internal stakeholders, suppliers, and Managed Service Providers. Take responsibility for technical design documentation, service artefacts, and impact analysis to support seamless solution delivery. Skills & Experience: Extensive experience with Cisco, Avaya telephony, Azure, AWS, zScaler … physical and virtual infrastructure in multi-faceted, dynamic environments. Strong problem-solving skills, with the ability to anticipate and mitigate risks and find practical solutions. A solid understanding of service management practices, including ISO 20000 and ITSM, with experience authoring technical design documents. What We Offer: A competitive salary of up to £54,800 per annum. Opportunities for … organisation. A role within a supportive, collaborative team committed to continuous improvement. Additional Requirements: Flexibility for regular travel within Warwickshire. Participation in an on-call rota. Successful completion of Management Vetting security clearance. If you're a proactive, innovative Network Engineer looking to make a meaningful contribution to digital services in a high-impact environment, we’d love to More ❯

Key Responsibilities: Work on a 24x7x365 rotating shift pattern (4 days on/4 days off, 4 nights on/4 nights off); perform change control and incident management; maintain accurate tracking of all Data Centre assets and inventory; supervise and escort third-party vendors as required; plan and carry out installation, relocation, and decommissioning of IT hardware and … and ensure high standards are upheld; collaborate with facilities providers to optimise energy efficiency; support the daily running of the Data Centre, including installations, changes, and maintenance; participate in service improvement initiatives and major infrastructure projects, including power system upgrades and replacements; conduct basic server configuration (IDRAC, iLO); perform hands-on tasks such as racking, stacking, patching, and cable … management; identify and troubleshoot faults, escalating when necessary; manage complex inter-rack and inter-room cabling to support reliable IT and end-user connectivity. Skills & Experience Required: Prior experience working in high-risk environments and data centres; knowledge of DCIM tools and standards (desirable); familiarity with ticketing systems such as ServiceNow or Remedy (desirable); strong attention to detail and More ❯

MBSE tools to model functional requirements and system behaviours. * Lead technical derivation, compliance assessments, and requirements allocation. * Produce detailed engineering artefacts including designs, failure modes analysis, security documentation, and service management designs. * Support onboarding of services onto virtualised infrastructure. * Conduct system-level cost/benefit and technical trade studies. * Deliver milestone reviews and ensure engineering tasks align with … Strong stakeholder and supplier coordination abilities. * Proven ability to develop security artefacts (e.g. RMADs, SyOPS, ISMS, DART). * Minmum SC cleared, ideally DV cleared. Desirable: * ITIL and knowledge of Service Management processes. * Background in Air Traffic Management or other safety-critical domains. * Experience with assurance and regulatory compliance across functional areas. * Willingness to challenge conventions and offer More ❯

so; we now employ more than one hundred staff in our UK, Cape Town and Manila offices. OryxAligns business model is based on three core elements: delivering an excellent service; client intimacy to develop trusted partnerships with a broad client base; and high levels of operational efficiency. To maintain relevance as a Managed Services Provider in an evolving market … are competitive, compelling, de-risked and aligned with client expectations. You will collaborate closely with various internal stakeholders to drive the bidding process while employing your expertise in project management and proposal strategy. Key Responsibilities Lead the end-to-end bid management process including the planning, preparation, and submission of proposals to clients for opportunities in construction, commercial … and tender submissions. The successful candidate must have knowledge of industry standards relevant regulations and compliance in IT and construction. As a Bid Manager you will have strong project management skills, excellent written and verbal communication skills with the ability to negotiate and secure favourable terms and conditions with clients and suppliers. Experience and expertise Essential: Proven experience in More ❯

Managing Complex IT Change: If assigned, oversee and manage complex IT change projects. Coordinate with IT teams and business stakeholders to ensure seamless integration of changes. * Communication and Stakeholder Management: Ensure clear and consistent communication with team members and business stakeholders. This includes regular updates on project progress, transparent reporting, engaging stakeholders early and often, and establishing clear communication … teams, ensuring alignment, managing dependencies, and integrating changes smoothly. Facilitate regular communication and collaboration with team leads. Be comfortable in leading teams following agile, waterfall or hybrid methodologies. * Supplier Management: Work closely with external suppliers to ensure their deliverables meet project requirements and integrate smoothly into the overall project plan. Manage contracts, monitor performance, and maintain strong relationships. * Data … execute data migration activities, ensuring data integrity and minimal disruption to business operations. Develop migration strategies, coordinate with data owners, and validate success. * Operational and Business Readiness: Collaborate with Service Management, Technology Leadership, and Business Stakeholders to ensure the project is usable and supported post-implementation. * Jira Management: Utilise Jira for project tracking, issue management, and More ❯

worldwide and to various government departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers: Gathering requirements and working with … to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions. Specific knowledge of secure government operations and ways of working. Background in Service Management Capabilities and experience working with Service Management toolsets. Experience working with personnel in a cross-organization environment is highly desirable. The successful candidate must currently More ❯

worldwide and to various government departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers: Gathering requirements and working with … to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions. Specific knowledge of secure government operations and ways of working. Background in Service Management Capabilities and experience working with Service Management toolsets. Experience working with personnel in a cross-organization environment is highly desirable. The successful candidate must currently More ❯

As an Infrastructure Operations Delivery Lead, you will be: Responsible for the end-to-end delivery of infrastructure outsourcing services to clients. Engaged in day-to-day client stakeholder management to ensure successful service delivery and value realization. Managing the commercial and financial health of the delivery supported by our team of specialists. Leading people across our global … delivery network to support their personal growth. We are looking for experience in the following skills: Senior client and customer stakeholder management. Leadership and management of geographically distributed IT operations teams. IT service management knowledge such as ITIL, with experience in IT service desk and frontline operations. Experience with IT operations across data centers, public cloud … for charitable work of your choice. Flexibility and mobility are required to deliver this role, as there will be onsite requirements with clients and partners to enable top-tier service delivery. Closing Date for Applications - June 14th, 2025 Accenture reserves the right to close the role earlier if a suitable candidate is found. About Accenture: Accenture is a global More ❯

with environmental considerations What we're looking for: Essential Previous experience in a Salesforce-related role Salesforce Admin 201 (ADX201) certification Strong understanding of incident, problem, change, and release management processes Excellent stakeholder management skills, with excellent communication and relationship management Project management and IT proficiency Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities Desirable: ServiceNow experience ITIL Service Management Framework knowledge JIRA experience Additional Salesforce Certifications (Sales/Service Cloud) Knowledge of Waste Management or Utilities Driving license would be advantageous as travelling to Veolia UK sites is expected What's next? Apply today, so we can make a difference for generations to come. More ❯

the next step in your career? Do you thrive in fast-paced environments and enjoy solving complex technical challenges? We're partnering with an award-winning, fast-growing Managed Service Provider (MSP) based in Central London. They're looking for a skilled 2nd Line Support Engineer to join their friendly, high-performing Service Desk team. The Role You … ll be a key player in the Service Desk, acting as a go-to expert for complex tickets, supporting junior team members, and ensuring clients receive prompt, professional support. Your day-to-day will involve a mix of hands-on technical troubleshooting, team collaboration, and client interaction. ️ What You'll Be Doing Delivering 2nd line IT support to customers … analysts, supporting their development. Maintaining ticket queues and ensuring SLAs are consistently met. Liaising with clients and third-party vendors to resolve issues effectively. Contributing to and maintaining the Service Desk knowledge base. Identifying recurring issues and recommending process improvements. Conducting occasional on-site client visits in London. What We're Looking For 3+ years in an IT support More ❯

lower-level systems & services levels Overseeing development of lower-level designs corresponding to owned areas of the system Producing detailed engineering artefacts such as: Detailed Designs Failure modes analysis Service Management Designs Designs for onboarding service applications onto virtualized infrastructures Compliance Reports Security Analysis Security and Safety artefacts Capacity and Throughput analysis Delivering milestone technical reviews and … including being able to ingest large volumes of requirements and information developing clear understanding of customer hot-buttons and needs Demonstrable knowledge and cognisance of adjacent disciplines, including programme management, customer relationship management, supplier management and service management In-depth experience of conducting detailed systems engineering trade solutions to assess options & feasibility, and define optimal … Strong knowledge of requirements and user scenario development in both text - based and model-based approaches Understanding designing/delivering systems in a Virtualised Environment Experience of working with Service Oriented Architectures A strong working knowledge of current IT risks, security implementations, and computer operating and software programs. Excellent understanding of Confidentiality, Integrity and Availability (CIA) and practical experience More ❯

Job summary The Registration Authority (RA) plays a vital role in delivering Identity & Access Management across NHS Spine applications and NHS Spine-enabled Electronic Patient Records (EPR), as well as key components of the Electronic Staff Record (ESR). Our work is essential in managing user identities and ensuring secure access to both trust and national resources, alongside the … Care Identities, implementing Position Based Access Control (PBAC), and providing ongoing user support across the trust's geography. This post is offered on a hybrid working basis subject to service requirements and in line with the organisation's flexible working arrangements. If you are eager to develop your skills in a collaborative environment and make a meaningful impact on … through multiple pathways, including digital and in-person identity verification. Delivering scheduled & ad-hoc appointments, walk-in clinics, and supporting on-site project sessions for RiO Spine enablement. Access Management: Assignment, modification and revocation of user access across various applications, ensuring only those with a legitimate relationship are provided access to local and national information. Authentication Management: Issuance More ❯

for salary Cycle to Work Dental insurance Childcare vouchers Retail discounts Excellent coaching and training Education requirements: None DESCRIPTION: Working for a major, technology led organisation that facilitates the management and control of financial information for their end clients; with the sole purpose of behavioural reporting, statistical analysis, management of third-party information, and finally successful financial delivery. … You will be working in a small team of analysts and together you will provide a 24/7 service of application monitoring and maintenance for various business-critical applications. You will monitor applications to ensure that key processes are running efficiently and correctly, maintaining team documentation for applications and known issues. You will spend time replicating issues, finding … your advanced skills in scripting and coding to provide deeper analysis of code to facilitate a quick turnaround for fixes to issues. You will liaise with stakeholders in IT Service Management, key business areas, and other areas of IT to report and resolve issues and incidents as appropriate, providing information on root cause for issues and incidents and More ❯

managing IT transformation projects, ensuring they are delivered on time, within budget, and to the required quality standards Facilitating organisational change, this will include development and implementation of change management plans, alongside effective communication Selecting and implementing new technologies and solutions that support the organisation’s business goals, this will include evaluating areas for improvement of current IT systems … Utilising data analytics to measure the impact of IT transformation initiatives and identify areas for optimisation Your skills and experiences: Essential: Proven understanding of SIAM/ITSM and IT Service Management frameworks (e.g. ITIL), including principles, models and processes A good understanding of IT Service Architecture Familiarity with governance structures, risk assessment, and mitigation strategies within a … performance with user experience goals and evolving business needs Understanding of continuous improvement methodologies and how to foster innovation that delivers business outcomes Good working knowledge of relevant project management methodologies and experience of working in demand management and project delivery environments Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an More ❯

flexible pattern. In addition,although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you. We are an accredited Living Wage Employer which means that every colleague working for our organisation and third … and learners who are supported by NHS England, such as resident doctors. You will be responsible for providing leadership for one or more products and services which support the management of trainees and learners of different types ensuring these services align with user needs and that they support stakeholder and business expectations. The products and services managed will generally … be complex and have a diverse user community, or wide set of user requirements, requiring greater product management experience. You will know how to apply agile methods to embrace an iterative and flexible approach to enable rapid delivery, and you will understand user-centred design within the context of the Government Digital Service Standard and make informed decisions More ❯

network monitoring tools to identify root causes. Implementing effective corrective actions, ensuring minimal disruption to fab operations. Taking ownership for problem resolution tasks and collaborating cross-functionally to drive service resilience. Influencing technical decisions and strategic initiatives with subject-matter expertise. Developing and maintaining high-quality technical documentation (MS Visio, MS Word, Confluence) accessible by all team members. Reviewing … problem-solving. What a Network Engineer will need: Essential Requirements: CCNA/CCNP qualification or equivalent experience; CCIE or advanced Cisco certifications highly regarded. Experience with ServiceNow ticketing and service management processes. Ability to design, implement, and support scalable, secure Cisco LAN/WAN/WLAN/DC networks. Strong knowledge of BGP, OSPF, EIGRP and Layer … Catalyst and Nexus switches; SAN and DC networking experience. Check Point and/or Cisco ASA firewall experience and Cisco wireless networking (WLC, APs). Cisco ISE, Prime Infrastructure management tools, and experience in MPLS and observium monitoring tools. Familiarity with ITIL service management processes. Willingness and aptitude for learning new systems and advancing skillset individually and More ❯

navigation capabilities and services that will be provided to missions on and around the Moon through the launch of dedicated infrastructure. Viasat is the design authority for the communications service and responsible for the design and procurement of space segment, ground segment and user infrastructure to enable lunar communications services by the end of the decade. We are looking … manage and develop key aspects of lunar satellite communication infrastructure. The senior software architect will be responsible for the creation, refinement and review of requirements and software designs covering service management and orchestration. They will be developing the framework for Viasat to provision, manage and monitor communication components and networks, that together, will provide end to end lunar … and components. The day-to-day • Review and refinement of existing requirements ensuring they are well understood and accurately articulate business goals. • Creation and ownership of technical roadmap for service management and orchestration. • Definition and review of existing and proposed interfaces, ensuring they cleanly present required functionality and can support future use cases. • Lead software design activities for More ❯

network monitoring tools to identify root causes. Implementing effective corrective actions, ensuring minimal disruption to fab operations. Taking ownership for problem resolution tasks and collaborating cross-functionally to drive service resilience. Influencing technical decisions and strategic initiatives with subject-matter expertise. Developing and maintaining high-quality technical documentation (MS Visio, MS Word, Confluence) accessible by all team members. Reviewing … security, and problem-solving. What a Network Engineer will need: CCNA/CCNP qualification or equivalent experience; CCIE or advanced Cisco certifications highly regarded. Experience with ServiceNow ticketing and service management processes. Ability to design, implement, and support scalable, secure Cisco LAN/WAN/WLAN/DC networks. Strong knowledge of BGP, OSPF, EIGRP and Layer … Catalyst and Nexus switches; SAN and DC networking experience. Check Point and/or Cisco ASA firewall experience and Cisco wireless networking (WLC, APs). Cisco ISE, Prime Infrastructure management tools, and experience in MPLS and observium monitoring tools. Familiarity with ITIL service management processes. Willingness and aptitude for learning new systems and advancing skillset individually and More ❯

to be based onsite in Cardiff for two days per week on a position which is inside IR35. The Project manager will form part of the IT PMO Project Management team delivering technical projects based around application and infrastructure services across IT and Business Change. The Project Manager will be assigned projects and to ensure they are completed on … time, within scope, and budget. The Project Manager will adhere to the PPMO framework, collaborating closely with the Portfolio Management team to manage risks, issues, and dependencies. The Project Manager will work primarily on technical projects and these projects will include a heavy focus on * IT Infrastructure, Networks & EUC * Cyber Security * Cloud Infrastructure - MS Azure * Service Management … timeline, budget, and resources required. * Ensure projects comply with the framework. * Collaborate closely with the ITS technical teams, covering design, implementation and operational support * Collaborate closely with the Portfolio Management team. * Identify and manage project risks, issues, and dependencies. * Report project status and progress to relevant stakeholders. * Resource forecasting, Budget Forecasting reporting and management * Risk, issue and dependency More ❯

Specialist, you will serve and interface with representatives from every department on a regular basis to solve daily challenges and needs. This role requires a high degree of customer service and expertise. You must have the right mix of technical support skills, customer urgency and passion for deploying the right solutions to solve changing business needs. You will have … you contribute? Provide first-line response to internal customers requiring assistance with IT issues. Respond to requests for technical assistance by phone, email, drive-bys and/or using service desk management system. Track and own issues to resolution and updating the service management system. Troubleshoot and manage mission critical business solutions including but not limited … assigned. What will you bring? Bachelor's degree is preferred. A minimum of 2 years of experience with help desk assistance Demonstrated experience with troubleshooting various computer-related issues. Service Desk Support, Windows and Mac hardware support, M365, Jira, AD, customer service, remote support Proven experience with macOS, Jamf, Windows, Office 365 applications, and MS Teams Or equivalent More ❯