651 to 675 of 954 Service Management Jobs in the UK

preferred) About Alemba Alemba is a B2B IT software company with a global presence and a team of 50 talented individuals. We develop Alemba Service Manager, a powerful, ITIL-aligned ITSM solution and sell to a wide range of public and private sectors including healthcare, local government, utilities, and … financial services. With a commitment to innovation and excellence, we empower businesses worldwide to streamline their service management processes and enhance service delivery. We are part of the Volaris Group, a collection of vertical market technology companies. With ambitious growth goals for 2025, including driving 10% organic … strategies. Partner with the Head of Marketing and Sales team to refine outreach cadences and maintain seamless SQL handoffs to the sales team. Data Management & Reporting: Maintain accurate and up-to-date records of outreach activities and lead status in HubSpot CRM. Provide feedback on lead quality, campaign performance More ❯

assigned, oversee and manage complex IT change projects. Coordinate with IT teams and business stakeholders to ensure seamless integration of changes. Communication and Stakeholder Management: Ensure clear and consistent communication with team members and business stakeholders. This includes regular updates on project progress, transparent reporting, engaging stakeholders early and … and integrating changes smoothly. Facilitate regular communication and collaboration with team leads. Be comfortable in leading teams following agile, waterfall or hybrid methodologies. Supplier Management: Work closely with external suppliers to ensure their deliverables meet project requirements and integrate smoothly into the overall project plan. Manage contracts, monitor performance … data integrity and minimal disruption to business operations. Develop migration strategies, coordinate with data owners, and validate success. Operational and Business Readiness: Collaborate with Service Management, Technology Leadership, and Business Stakeholders to ensure the project is usable and supported post-implementation. Jira Management: Utilise Jira for project More ❯

The ability to understand, support, modify and maintain systems and code developed by other engineering teams. Assist in data migration, data modeling, and entity management within Dynamics 365 Create and maintain technical documentation for customizations, integrations, and system configurations Work closely with functional consultants, business analysts, and other developers … integrations using Azure integration platform Proficiency in reports development using Power BI, SSRS Good understanding of functional modules such as Sales, Marketing and Customer Service Strong communication skills Ability to work independently Knowledge of SSIS and integration Knowledge of Azure services like Logic Apps and Azure Functions Ability to … write and optimize SQL queries for data manipulation Familiarity with Application Lifecycle Management practices and DevOps tools Experience in creating custom reports and dashboards in Dynamics 365 Understanding of user experience principles for CRM interfaces Experience Required Experience of working in onsite-offshore model Experience of preparing Knowledge based More ❯

The ability to understand, support, modify and maintain systems and code developed by other engineering teams. Assist in data migration, data modeling, and entity management within Dynamics 365 Create and maintain technical documentation for customizations, integrations, and system configurations Work closely with functional consultants, business analysts, and other developers … integrations using Azure integration platform Proficiency in reports development using Power BI, SSRS Good understanding of functional modules such as Sales, Marketing and Customer Service Strong communication skills Ability to work independently Knowledge of SSIS and integration Knowledge of Azure services like Logic Apps and Azure Functions Ability to … write and optimize SQL queries for data manipulation Familiarity with Application Lifecycle Management practices and DevOps tools Experience in creating custom reports and dashboards in Dynamics 365 Understanding of user experience principles for CRM interfaces Experience Required Experience of working in onsite-offshore model Experience of preparing Knowledge based More ❯

secure, available, and performant, aligned with the IT Strategy. The role requires operating at SFIA levels 6 and 7 within Information Security and Technology Service Management disciplines, including: Developing and implementing an enterprise information security strategy aligned with business goals. Ensuring compliance between business strategies and information security. … plans. Engaging with stakeholders to develop and manage services meeting security and quality standards. Planning and managing processes, tools, and techniques for monitoring technology service performance. Building strong relationships with key stakeholders and leading a diverse, global team are crucial for success. Additionally, the role involves working with the … SASE, SIEM, etc. Oversee infrastructure strategies, including LANs, WANs, cloud services, etc. Manage budgets ensuring value and alignment with strategies. Maintain relationships with technology service providers and oversee service delivery. Lead the development and maintenance of the security controls framework and compliance. Manage security operations, threat monitoring, incident More ❯

enterprise platforms and workflows. You’ll work cross-functionally to align technical services with business and risk priorities, helping to unblock delivery issues, track service performance, and ensure the organisation’s security posture continues to evolve and mature. 🔍 Key Responsibilities Serve as the point of contact for all security … service delivery matters Coordinate onboarding, integration, and timelines for security services Map service requirements and highlight capability gaps or improvement areas Ensure services align with programme delivery plans, maturity targets, and compliance needs Maintain clear documentation and service ownership mapping Collaborate with programme leads and security stakeholders … on progress, risks, blockers, and opportunities to senior leadership 💼 What You’ll Bring Must Have: At least 3 years of experience in a similar service delivery or cyber consultancy role Deep understanding of enterprise security services: Pen testing, threat modelling, vulnerability management, logging & monitoring, incident response Strong communication More ❯

Role Information Technology provides and supports all central University IT services and is responsible for the institution's Technical Infrastructure. In addition to this service and support provision, IT develops systems to support the business requirements of the organisation. The SharePoint Team are part of the Infrastructure Products Team … Microsoft certification in SharePoint and/or Power Platform. • Good knowledge and understanding of Microsoft 365 applications and capabilities. • Experience of web-page content management and development. • Understanding and use of SharePoint administration tools, (for example, ShareGate Desktop). • Experience with UiPath process automation software. • Understanding of Service Management standards including Incident, Problem and Change management using ISEB ITIL Foundation (ideally at v4.0). Essential • Systematic, logical approach to systems development, monitoring and problem investigation • An understanding of the role of Technology in business delivery • Able to plan and prioritise work • Good oral and written More ❯

operations: Manage audiovisual setups and troubleshoot technical issues for high-production all-hands meetings and office events. Leverage ITSM tools: Utilize ServiceNow for IT service management, ticket tracking, and process automation to streamline support operations. You may be a fit for this role if you have: Strong technical … expertise in macOS (Windows experience is a plus) and familiarity with identity and device management tools like Azure AD, Jamf, and Intune. Experience with enterprise collaboration tools, such as Google Workspace, Office 365, Slack, and Atlassian products. Excellent troubleshooting and problem-solving skills within Mac and enterprise IT environments. … AV event management experience, including hands-on expertise with Google Meet, Microsoft Teams, and Crestron for high-profile meetings. Proficiency with ITSM platforms like ServiceNow, using them for ticketing, incident tracking, and process automation. A proactive, customer-first mindset, with strong written and verbal communication skills to support both More ❯

rotation basis to support the services. * Identify operational, audit, compliance risks/issues and contribute to mitigate the same. Participate in crisis calls for service recovery, MIRs and SIPs. Own the resolution of problems in hand, demonstrate analytical and problem management skills to drive the resolution and prevent … improve efficiencies and reduce toil. Enterprise focus * building solutions with an emphasis on sustainability, supportability, stability and robustness including disaster recovery features. * Knowledge of Service Management (Change, Incident and Problem) and Agile methodologies. * Ability to work independently with minimal supervision and with sense of ownership and accountability. * Strong … Authentication Server etc. * Excellent general knowledge of file transfer protocols (e.g. sFTP, AS2, C:D, FTPS, HTTPS) and products. * Knowledge of cryptography/key management (SSL/TLS, SSH, PGP/GPG etc.) and data security * Ability to manage application support operations, resiliency and availability including monitoring of system More ❯

the monitoring and maintenance of both client-based cybersecurity services and back-end infrastructure. All work will be logged and tracked using our IT Service management platform (Ivanti) to ensure that SLA’s and KPI’s can be tracked. Responsibilities: • Work with clients to deploy Cybersecurity services including … will be handled by the SOC team) • Respond to client support queries to provide effective and efficient resolution of in-life issues • Identify potential service issues and address proactively, working with clients and colleagues to ensure continuity of service • Use the ITSM platform (Ivanti) to track the deployment … the transition into live operation by the SOC team Skills/Must have: • Practical IT support experience, covering desktop, server and networking skills • Customer service experience e.g. 1st/2nd level support on a Technical Service Desk. • Ability to self-manage workload to ensure that deadlines are met More ❯

week onsite in Central London Exciting client environment – Financial, Legal, and MSP sector exposure What you’ll be doing: Managing incidents, change requests, and service delivery Working closely with executives, offering 2nd/3rd line support Vulnerability scanning, remediation (Nessus, Defender 365), and patch management Project support and … candidate background: Previous experience supporting clients in the MSP, Consultancy, Legal, or Financial environments Strong communication skills with a passion for delivering first-class service Solid technical foundation across Microsoft technologies Stability matters – We’re looking for candidates who have built strong, consistent career journeys and are ready for … their next long-term move. Bonus Points: Microsoft or Azure certifications ITIL Service Management knowledge This is your chance to join a forward-thinking company that genuinely invests in your skills and career. If you're driven, personable, and ready for your next big move we'd love More ❯

week onsite in Central London Exciting client environment – Financial, Legal, and MSP sector exposure What you’ll be doing: Managing incidents, change requests, and service delivery Working closely with executives, offering 2nd/3rd line support Vulnerability scanning, remediation (Nessus, Defender 365), and patch management Project support and … candidate background: Previous experience supporting clients in the MSP, Consultancy, Legal, or Financial environments Strong communication skills with a passion for delivering first-class service Solid technical foundation across Microsoft technologies Stability matters – We’re looking for candidates who have built strong, consistent career journeys and are ready for … their next long-term move. Bonus Points: Microsoft or Azure certifications ITIL Service Management knowledge This is your chance to join a forward-thinking company that genuinely invests in your skills and career. If you're driven, personable, and ready for your next big move we'd love More ❯

grow and thrive. The MSP arm of Tela acts as an extension to our customers’ business, providing a robust, technically-sound and friendly support service to customers within a wide-range of industry sectors, from the legal industry, to charities to education. Role Description This is a full-time … to you (directly assigned or escalated from 2nd Line) working with current technologies such as Azure, Microsoft 365, what else would you add? Firewall management and networking Proactively involved in project work, including customer onboarding Maintaining a high degree of service for all support queries and adhering to … all service management principles On site visits as required, for both scheduled work, project and break-fix jobs Supporting users in the correct use of equipment by providing any necessary guidance, training and advice Acting as a mentor to junior team members Security First approach working with Cyber More ❯

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements … and business change initiative called Switch. You will be required to work as part of the Finance Product Team on the day to day management and support of Workday and related systems. Reporting to the Workday Finance Systems Team Leader, you will also manage change activities relating to the … support team members, Workday, Prism or Adaptive as appropriate Work in order to meet expected business performance goals by providing full range of customer service Support all Finance system integrations as a Functional perspective Serve as a strong consultative partner to Finance and HR teams in service delivery More ❯

companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working with every department at BDO, our Finance team helps us meet relevant legal requirements … and business change initiative called Switch. You will be required to work as part of the Finance Product Team on the day to day management and support of Workday and related systems. Reporting to the Workday Finance Systems Team Leader, you will also manage change activities relating to the … support team members, Workday, Prism or Adaptive as appropriate Work in order to meet expected business performance goals by providing full range of customer service Support all Finance system integrations as a Functional perspective Serve as a strong consultative partner to Finance and HR teams in service delivery More ❯

of T-SQL (MS SQL) and/or PL/SQL Knowledge of minor programming or scripting (.NET/PowerShell) Experience using an IT Service Management Tool (e.g. SCSM, Service Now) Ability to engage and communicate effectively with the business and customer Experienced in an application support More ❯

the ability to assist with the sale and implementation of these to new and existing clients. In conjunction with clients, account managers and technical service management assist with pre-sales, scoping and designing of client projects/service as well as end to end delivery within the … perform tasks Train colleagues and/or customers on allocated technologies. Improved communication and collaboration between clients and business. Improved 360-client retention and service delivery. Ability to delivery projects with chosen technologies. Any other tasks as directed Knowledge, Experience & Skills Microsoft Azure Admin Microsoft 365 Certified: Enterprise Administrator More ❯

About the role The Business process analyst will lead colleagues through business process design to enable a smooth transition from current to future service delivery that reflects changes to operating model design, technology and business requirements as required. This role will identify inefficiencies, bottlenecks and areas for improvement within … or to support continuous improvement. This will involve analysing the current processes and identifying opportunities for optimisation to establish a consistent, streamlined and efficient service that meets customer and user need. Key to this role will be skills and relationship building to collaborate with colleagues to identify touchpoints and … maintained as we transition to new systems and technologies. The Business process analyst will perform general BA supporting activities such as requirements capture and management, documentation of processes and assist in building business cases to support our operations transformation initiatives. The role will also support business readiness and change More ❯

and development preferably in a consulting environment. Scripting skills such as JavaScript, HTML and XHTML, XML, CSS, AJAX, AngularJS highly advantageous An understanding of Service Management concepts, delivery assurance principals and procedures. A high level of knowledge of the ServiceNow application and ideally experience of building custom applications … and integrations with other platforms. Ideally you will be have obtained some of the following certifications ServiceNow Certified Administrator Service Now Certified Implementation Specialist Service Now Application Developer ITIL Foundation Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM … PPM, would be an advantage You will need to have strong communications both written and oral, ability to present solutions to customers including senior management and be highly focussed on providing strong customer service. Able to work as part of a team or individually to project timelines, you will More ❯

team of highly skilled professionals. Role Overview: We are seeking a 2nd Line Support Analyst to join our Support & Operations team. Reporting to the Service Desk Manager, you will provide initial response support to customers and handle customer requests, incidents, and problems. Your role will involve monitoring critical healthcare … managing issues through to resolution with professional communication. Query databases and logging tools to identify and resolve system issues. Follow Change, Incident, and Problem Management procedures. Contribute to technical documentation, user guides, and participate in continuous improvement and knowledge sharing within the team. Candidate Profile: Bachelor's or Master … with aspirations to develop a career in technical support and cloud systems. Familiarity with application support, troubleshooting, or software development concepts. Willingness to learn Service Management processes such as Incident, Problem, and Change Management. Enthusiasm for learning Microsoft technologies like Azure, Azure DevOps, and SQL databases. Strong communication More ❯

Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The position is based in the City of London. The salary will be £40K - £50K. Do send your CV to us in More ❯

Act as 2 nd/3 rd line support for IT infrastructure related enquiries and incidents. Escalate the incidents to the appropriate vendors. Incident management with the ticketing system (etc. ServiceNow). Skills/Knowledge: Technical Proven working experience in IT Service management operations Basic network knowledge … years IT experience in a corporate environment. Second line technical support System Maintenance Microsoft Windows, Windows Server, Virtual desktop, Microsoft365 Cisco/Fortinet Project management experience preferred. The salary for this position will be in the range £35K - £45K. The Client is based in the City of London. Do More ❯

looking for a forward thinking, dynamic, hardworking individual to join our Technical Services team. You will be responsible for providing a professional, high-quality service whilst supporting 2nd Line queries via the Tech Bar. As you will be our 2nd Line support, you will need to have excellent customer … service skills as you will be the face of IT and for some users, the first time they would have spoken to IT at Dr. Martens. The role involves answering, logging, triaging and effectively resolving tickets where possible or escalating to the relevant team where necessary. Whilst also supporting … fault location and resolution across IT systems and services. Providing support for Town Halls & Events. Work closely with third-party suppliers to maintain high service levels and ensure swift issue resolution. Assist in planning, building, and implementing hardware and software for existing and new office locations. Create and maintain More ❯

in accordance with the NHS Employment Check Standards and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). Job description Job responsibilities Respond to users software/hardware queries via email or phone Talk colleagues or clients through actions to … users via phone, email, and remote support tools. Strong ability to multitask in a fast-paced IT support environment. Self-motivated with strong workload management and timekeeping skills. Passionate about customer service and consistent communication Previous experience within the IT healthcare sector, with an understanding of industry-specific … systems, compliance, and data sensitivity. (Desirable) Familiarity with the ITIL framework with an understanding of service management best practices and structured support processes (Desirable) Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will More ❯

hands-on experience across ITSM and ITOM modules. Proven experience owning a ServiceNow roadmap and delivering platform strategy, governance, and continuous improvement. Strong stakeholder management skills, with a track record of influencing senior leaders and aligning technology with business priorities. Experience leading and developing high-performing technical teams, including … equivalent experience). A strategic mindset with the ability to balance long-term vision with hands-on execution and operational delivery. Strong understanding of Service Management frameworks (e.g. ITIL v4) and experience driving service excellence. Excellent communication and presentation skills, with the credibility to operate at CXO More ❯