776 to 800 of 1,013 Service Management Jobs in the UK

application support and manage permissions, configuration, and user access. Resolve technical issues by accurately documenting and managing user tickets with tools like Jira or Service Desk Plus. Support ERP/CRM platforms across their full lifecycle, from deployment to retirement. Engage with stakeholders to ensure platforms meet and exceed … service criteria. Enable continuous improvement initiatives and problem resolution. Enhance user functionality with automation tools such as Power BI, Power Automate, Advanced Excel, or PowerApps. Collaborate on enterprise-scale data migrations or transitions. Provide workplace training and documentation to empower employees in using cloud platforms effectively. Maintain platform security … ll need the following skills or knowledge: Competency with Microsoft tools like SharePoint, PowerApps, Power Automate, and Power BI. SQL DBA and Azure-hosted service management skills are a bonus. An understanding of IT service methodologies (e.g., ITIL) and information security best practices. Proven ability to deliver More ❯

application support and manage permissions, configuration, and user access. Resolve technical issues by accurately documenting and managing user tickets with tools like Jira or Service Desk Plus. Support ERP/CRM platforms across their full lifecycle, from deployment to retirement. Engage with stakeholders to ensure platforms meet and exceed … service criteria. Enable continuous improvement initiatives and problem resolution. Enhance user functionality with automation tools such as Power BI, Power Automate, Advanced Excel, or PowerApps. Collaborate on enterprise-scale data migrations or transitions. Provide workplace training and documentation to empower employees in using cloud platforms effectively. Maintain platform security … administering NetSuite and/or Salesforce platforms. Competency with Microsoft tools like SharePoint, PowerApps, Power Automate, and Power BI. SQL DBA and Azure-hosted service management skills are a bonus. An understanding of IT service methodologies (e.g., ITIL) and information security best practices. Proven ability to deliver More ❯

and the Higher Education SORP. Proven experience leading large-scale, complex transformation projects within finance or systems environments. Exceptional analytical, problem-solving, and stakeholder management skills. Strong knowledge of software development methodologies (e.g. Agile, Waterfall) and tools like Microsoft Project. Experience implementing organisational change, promoting innovation, and overcoming resistance … new ways of working. Outstanding communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. Knowledge of ITIL and service management methods is desirable. Educated to degree level or equivalent. What We Offer: The chance to lead a high-impact project transforming financial More ❯

and the Higher Education SORP. Proven experience leading large-scale, complex transformation projects within finance or systems environments. Exceptional analytical, problem-solving, and stakeholder management skills. Strong knowledge of software development methodologies (e.g. Agile, Waterfall) and tools like Microsoft Project. Experience implementing organisational change, promoting innovation, and overcoming resistance … new ways of working. Outstanding communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels. Knowledge of ITIL and service management methods is desirable. Educated to degree level or equivalent. What We Offer: The chance to lead a high-impact project transforming financial More ❯

Job Type: Contract 🔹 Engagement Type: Implementation and Support A global end-user organisation is seeking an Oracle EBS Functional Lead to take ownership of service delivery, lead stakeholder engagement across finance teams, and act as the subject matter expert across Oracle EBS and EPM Fusion solutions. This is a … Lead and SME for Oracle EBS and EPM Fusion across delivery and support 🔸Lead stakeholder engagement within a global Finance function 🔸Work with Managed Service Providers and internal technology teams to ensure delivery of Finance and Procurement solutions 🔸Deliver enhancements to key modules including Procurement, Accounts Payable, and Expense … Reporting 🔸Champion compliance, best practice, and service innovation in Oracle Finance delivery Key Skills Required ✅Proven experience leading Oracle service delivery in global, matrixed environments ✅Expertise in Oracle EBS and EPM Fusion modules, including operations service strategy ✅Knowledge of third-party cloud service management and More ❯

Job Type: Contract 🔹 Engagement Type: Implementation and Support A global end-user organisation is seeking an Oracle EBS Functional Lead to take ownership of service delivery, lead stakeholder engagement across finance teams, and act as the subject matter expert across Oracle EBS and EPM Fusion solutions. This is a … Lead and SME for Oracle EBS and EPM Fusion across delivery and support 🔸Lead stakeholder engagement within a global Finance function 🔸Work with Managed Service Providers and internal technology teams to ensure delivery of Finance and Procurement solutions 🔸Deliver enhancements to key modules including Procurement, Accounts Payable, and Expense … Reporting 🔸Champion compliance, best practice, and service innovation in Oracle Finance delivery Key Skills Required ✅Proven experience leading Oracle service delivery in global, matrixed environments ✅Expertise in Oracle EBS and EPM Fusion modules, including operations service strategy ✅Knowledge of third-party cloud service management and More ❯

a pivotal role in enhancing our technical support capabilities, improving documentation, and collaborating closely with the engineering manager and other stakeholders to ensure seamless service delivery. Job Summary We are seeking an experienced ServiceNow Architect to join our team and drive the design, implementation, and optimization of our ServiceNow … modules Experience with ServiceNow implementation in defense industry environments Knowledge of Agile development methodologies Experience with ServiceNow upgrade planning and execution Background in IT service management or IT operations Experience with ServiceNow Performance Analytics and reporting Summit 7 Systems is an equal opportunity/affirmative action employer and More ❯

. Proficiency in managing servers, storage, and data centres. Familiarity with Azure cloud platforms. Understanding virtualization and containerization (Hyper-V). Systems and Software Management Experience with operating systems (Windows Server, macOS). Knowledge of Microsoft software (Office 365, InTune). Manage and maintain Windows Active Directory (Hybrid). … Experience with Asset Management. Cybersecurity and Risk Management Understanding cybersecurity frameworks (ISO 27001, NIST). Knowledge of firewalls, IDS/IPS, and antivirus systems. Incident response and disaster recovery planning. Awareness of compliance regulations (GDPR, HIPAA, etc.). Cloud Computing Expertise in cloud services like SaaS, PaaS, and IaaS. … Managing hybrid or multi-cloud environments. Cloud migration strategies and cost management. IT Service Management Familiarity with ITIL frameworks. Experience with helpdesk systems and ITSM platforms (D365, SysAid). Emerging Technologies Ability to assess the impact of new technologies on the organization. Backup and Recovery Managing backup solutions More ❯

Attribute maintenance, Workflow, Modeller, utilising Knowlys and Widgets), Financials (Core, FIC, FAs and YE), Logistics (Purchase Orders, Sales Orders and invoicing, Product and Inventory Management), Financial Planner, Resource Planning, Project Costing and Billing, Expenses, Human Resources. Prior experience of interfacing systems with an ERP using ETL, XMLs, and APIs. … experience working with SPS software. Experience using MS SQL and running TSQL queries and updates. Experience Training Users. Understanding of working within industry-standard service management methods such as ITIL. Desirable: Degree in Computer Science (Or Advanced ERP experience). A good grasp of accounting principles and sales … and systems and introduce efficiencies. Ability to work to tight deadlines and deliver project requirements. Good presentation skills. Desirable: Familiar with Unit4 Financial Performance Management (OCRA). Good understanding of creating, managing, and migrating AMC, Mobile Apps, ARC and Worderator reports. Keeping up to date with the latest technologies More ❯

Directory Understanding of basic networking (DHCP, DNS, firewalls, switches, routers) Exposure to VOIP systems (e.g., 3CX, Mitel, Horizon) Comfortable with ITSM tools like Jira Service Management (or similar) Strong problem-solving mindset using tools like search engines or AI platforms Good interpersonal skills able to support users of More ❯

excellence across Premium Support and L1/L2 teams, leading a global support organisation, enhancing the customer experience, and driving recurring revenue through outstanding service delivery. Your Impact Lead a global team of Premium Support Engineers (EMEA & APAC), ensuring top-tier customer support and high CSAT (9.0+). Support … the Customer Care Lead in Japan to ensure consistent service delivery and market growth. Collaborate with the Vendor Manager to optimise third-party L1/L2 support operations. Drive strategic planning and participate in vendor leadership reviews. Lead continuous improvement initiatives across systems, processes, and resource allocation. Own and … resolve customer escalations, partnering with Sales and Customer Success to ensure quick, clear resolutions. Analyse KPIs using ServiceNow dashboards and NPS data to drive service enhancements. Oversee ServiceNow development to increase automation and workflow efficiency. Manage the full lifecycle of Premium Support, from design to transition, operation, improvement. Your More ❯

compute, storage, databases, networking, analytics, machine learning and artificial intelligence (AI), Internet of Things (IoT), mobile, security, hybrid, media, and application development, deployment, and management from 105 Availability Zones within 33 geographic regions. Millions of customers-including the fastest-growing startups, largest enterprises, and leading government agencies-trust AWS … quality delivery of customized engagements with our largest, most strategic enterprise customers. The ideal candidate will have a background in Technology-Driven Professional Services, Management Consulting, Strategic Engagement Delivery, Workforce Planning, and Business Management/Operations, and Partner Management. AWS Professional Services engage in a wide variety of … experience, best practices, and obsessing about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the right solutions and drive feature innovations for our customers across all industries. Responsibilities Hire and develop specialized business More ❯

some of whom operate in complex and demanding environments. You'll play a key role in monitoring, maintaining, and optimising network performance , ensuring seamless service delivery in a time-critical setting. What You'll Be Doing: Monitoring and reporting on network elements to ensure performance and stability. Processing customer … service requests and deploying configurations for new services. Liaising with service management teams and customer stakeholders to deliver network solutions. Providing technical support to Managed Service Providers (MSPsMSPs) and end-user groups. Maintaining accurate network documentation , including network diagrams and configurations. Supporting annual CryptoCrypto Key Fill More ❯

Location: Coventry, Hybrid 🕓 Hybrid | Fixed Term contract About the Role We’re looking for a Senior Infrastructure Engineer – Security to lead on the delivery, management, and optimisation of critical security tooling across the enterprise. You’ll act as a Subject Matter Expert (SME) , owning the implementation and support of … and maintaining IT services in mission-critical environments. Experience working with Agile frameworks and tools (e.g. ServiceNow, JIRA, Confluence). Strong understanding of systems management, capacity planning, performance tuning, and proactive monitoring. Familiarity with ITIL-based service management and change control processes. Proficiency with Microsoft Office for More ❯

a small, established team of network professionals. Your role will involve: *Monitor and report on all elements of AS network as required *Process customer service requests *Create and deploy configurations for new services *Liaise with Service Management team and Customer Authority to deliver services to end user … in 4 basis Experience: * Knowledge of Juniper network devices and firewalls *ITIL certified or a strong working knowledge of ITIL Incident, problem and change management disciplines * Encryption technologies (ideally Solarwinds) * Managing and monitoring networks * Comfortable working in air gapped environment * Live service tooling APPLY NOW to avoid disappointment More ❯

superb written and oral communication skills. Mentoring and development of the skills of junior analysts within the team is expected, along with selected line management duties such as objective setting. The scope of the role encompasses all CNA Hardy European offices and may require occasional travel to these offices. … involvement at all stages of the business change cycle, from initial problem analysis through to user acceptance testing, warranty period and beyond. Work with Service Management to ensure that change initiatives transition smoothly into the live environment, with all appropriate documentation and business as usual processes in place. … to ensure that deliverables are of excellent quality and within the scope of the appropriate change initiative. Work with Project and/or Programme Management to ensure that change initiatives remain on scope and tightly focused, to time and budget, delivering measurable business benefit through the controlled implementation of More ❯

At Ilkley IT Services, we are passionate about providing cutting-edge IT solutions that empower businesses across West and North Yorkshire. As a Managed Service Provider (MSP) with a proven track record of excellence, we specialise in creating tailored IT services for small and medium-sized businesses, helping them … team, this is the opportunity for you. In this role, you will take on responsibilities spanning 1st, 2nd, and 3rd Line support, ensuring seamless service for our clients. This includes resolving everyday technical issues, tackling more advanced problems, and leading impactful IT projects. Key Responsibilities Client-Centric Support Across … Experience Essential Skills: At least 3 years of hands-on IT support experience, preferably in an MSP environment. Strong expertise in: Microsoft 365 (user management, tenant migrations, security policies, Entra, Intune, and Defender). Windows Server OS (Active Directory, DNS, Group Policy). Network setups and troubleshooting (including VLANS More ❯

exciting journey with Cloud Bridge and AWS, we want to hear from you. We are looking for a dedicated individual to join our Project Management team as a Senior Project Manager , reporting to the Project Management Practice Lead. This role involves the management of projects, including scoping … budgeting, planning, risk management, resourcing, and reporting on the delivery of cloud solutions for Cloud Bridge customers. To be successful as a Senior Project Manager, you should be able to demonstrate strong project management and communication skills, be well-organised and able to work under pressure. Key Responsibilities … Project Management: Lead the full project lifecycle, from scoping and initiation to completion, ensuring projects are delivered on time, within scope, and on budget. Stakeholder engagement: Confidently engage with and report to C-suite executives, both internally and within customer organisations. Governance & compliance: Implement and uphold strong project governance More ❯

to resolve hardware and/or software problems. Log all support calls within the ITSM call logging tool. Maintain a high degree of customer service for all queries and adhere to all service management principles. Liaise and work with other JD Technical teams as required. Liaise with … third-party technical support teams when necessary. Document working procedures and store within the knowledge management database. What We're Looking For: 3+ years working in a service support environment with exposure to ITIL processes. Server administration experience with Red Hat, CentOS, AlmaLinux or Oracle Linux, releases More ❯

and network-related issues, ensuring high levels of customer satisfaction and minimal disruption to business operations. Key Responsibilities: Respond to and resolve incidents and service requests escalated from the 1st line support team, both remotely and on-site. Troubleshoot hardware and software issues on desktops, laptops, mobile devices, and … Active Directory, and networking equipment. Install, configure, and maintain IT systems, applications, and user accounts. Maintain accurate records of work through the IT service management system (e.g., tickets, documentation). Escalate complex issues to 3rd line support or vendors when necessary, following proper protocols. Assist in IT projects … Active Directory, and standard desktop applications. Good understanding of networking principles (TCP/IP, DNS, DHCP, VPN). Excellent troubleshooting, communication, and customer service skills. Ability to prioritize workload and manage multiple tasks effectively. Experience with virtual servers- VMWare/Hyper-V (beneficial) In Technology Group Ltd is acting More ❯

of architecture frameworks and languages (e.g., TOGAF, MODAF, NAF, SysML, Archimate). Proven success in large-scale, mission-critical systems engineering projects. Strong stakeholder management and customer-facing skills. Experience with system behavioral modeling, requirements development, and virtualized environments. Understanding of security requirements, accreditation processes, and security documentation. Preferred … Skills Knowledge of Air Traffic Management or safety-related systems. Experience in service management and regulatory compliance. Innovative thinking and effective communication skills. Benefits and Diversity We offer a comprehensive employment package, including pension, private medical insurance, generous leave, and flexible benefits. We are committed to diversity More ❯

As a key contact point for Information Services, the On-site Support Engineer is a trusted expert combining a service-oriented approach with strong technical ability to proactively support our user community and be part of the information services team. The On-site Support Engineer - in close partnership with … systems and productivity tools underpinning the company’s technology use and facilities. Responsibilities Prompt and efficient triage of Tier 1 and 2 incidents, incident management and resolution. Troubleshooting computer and network-related issues Prompt escalation and collaboration with tier-3 incidents Logging of all incidents using ServiceNow Respond to … customer inquiries via phone, Teams, email, and the client service portal (ServiceNow) Provisioning of computer equipment and peripherals to employees; maintain and repair existing IT equipment Tier 1 and 2 tasks and monitoring of operational services End-user software/hardware installation and configuration; perform upgrades. User and team More ❯

As a key contact point for Information Services, the On-site Support Engineer is a trusted expert combining a service-oriented approach with strong technical ability to proactively support our user community and be part of the information services team. The On-site Support Engineer - in close partnership with … systems and productivity tools underpinning the company’s technology use and facilities. Responsibilities Prompt and efficient triage of Tier 1 and 2 incidents, incident management and resolution. Troubleshooting computer and network-related issues Prompt escalation and collaboration with tier-3 incidents Logging of all incidents using ServiceNow Respond to … customer inquiries via phone, Teams, email, and the client service portal (ServiceNow) Provisioning of computer equipment and peripherals to employees; maintain and repair existing IT equipment Tier 1 and 2 tasks and monitoring of operational services End-user software/hardware installation and configuration; perform upgrades. User and team More ❯

smooth day-to-day operations across multiple departments. The Application Support Analyst will provide second-line support for key business applications, ensuring incidents and service requests are resolved promptly and systems perform reliably. The successful candidate will work closely with users, IT teams, and third-party vendors to troubleshoot … issues, support system enhancements, and drive continuous improvement in application functionality. Key Responsibilities: Deliver second-line support for business applications, resolving incidents and service requests within agreed SLAs. Monitor application performance, identify and address potential issues, and implement preventative measures. Liaise between users, IT teams, and third-party suppliers … configuration, development, and enhancement to meet evolving business needs. Document processes, changes, and solutions to contribute to a robust knowledge base. Support testing, change management, and implementation activities for system updates and new applications. Identify opportunities to streamline workflows and enhance system efficiency through automation or improved processes. Communicate More ❯

smooth day-to-day operations across multiple departments. The Application Support Analyst will provide second-line support for key business applications, ensuring incidents and service requests are resolved promptly and systems perform reliably. The successful candidate will work closely with users, IT teams, and third-party vendors to troubleshoot … issues, support system enhancements, and drive continuous improvement in application functionality. Key Responsibilities: Deliver second-line support for business applications, resolving incidents and service requests within agreed SLAs. Monitor application performance, identify and address potential issues, and implement preventative measures. Liaise between users, IT teams, and third-party suppliers … configuration, development, and enhancement to meet evolving business needs. Document processes, changes, and solutions to contribute to a robust knowledge base. Support testing, change management, and implementation activities for system updates and new applications. Identify opportunities to streamline workflows and enhance system efficiency through automation or improved processes. Communicate More ❯