infrastructure, networking, and security principles. Excellent problem-solving skills and the ability to work under pressure. Effective communication and collaboration skills. Nice to Have: ServiceNow, Atlassian, Adobe, Continia, Lucid, Monday, BitWarden Preferred Skills: Experience with cloud platform and hosted applicationmanagement. Knowledge of automation tools and scripting languages. Understanding of ITIL More ❯
Rescue. * Laptop build and software deployment experience. Desirable * ITIL v3 or v4 certified. * Server 2022 certified. * Experience of Talkdesk support and administration. * Experience of ServiceNow administration and support. * Software patch administration. * Experience of working within a compliance driven environment. * Understanding of the construction, repairs and maintenance sector Benefits * 25 days More ❯
improvements. Implementation and management of chat bots. Microsoft Power VA preferred. Desirable: Experience level agreement implementation. Power BI understanding and experience. ITSM tools; Jira, ServiceNow, Freshservice or others. Asset Management experience. Automation planning and implementation across IT service orgs. Ready to Join Us? At Sophos, we believe in the power More ❯
Leeds, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Netcompany UK Limited
across diverse environments. Enhancing the team's capability to deliver exceptional service. Conducting ticket analysis, identifying trends, and generating reports. Administering and reporting within ServiceNow (preferred) Certifications desirable AWS Cloud Practitioner, AZ-900, or relevant demonstrable experience Microsoft Azure, Intune and Office 365 knowledge and administration. Cloud monitoring toolsets ITIL More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Light and Wonder
knowledge of Workday Functional Design, configuration, and core modules. Understanding of system development lifecycle, data privacy laws, GDPR, and SOX compliance. Experience with JIRA, ServiceNow, or similar tools is preferred. Skills & Abilities Strong analytical, problem-solving, and troubleshooting skills. Excellent communication and documentation skills. Ability to work independently and in More ❯
and communicating process improvements while effectively resolving conflicts and managing challenging conversations. Capable of preparing clear, concise performance reports and leveraging tools such as ServiceNow/Helix, Jira, and Power BI to drive insights. Excels in fast-paced environments by quickly analysing complex issues and implementing effective solutions. Everyone's More ❯
Drive the transition process, including prioritisation, risk management and dependency activities to ensure effective transition. Onboard the new service on to the Home Office ServiceNow ITSM tooling working effectively with project teams, the Service Architect, support teams, technical teams and commercial teams to ensure that all parties have a thorough More ❯
Suite, Remote Access (VPN, RSA, Citrix), Mimecast, Mobile technologies (BiOS, Android, Intune), Remote desktop (VNC/TeamViewer). Using the IT Service Management Tool (ServiceNow) to provide appropriate troubleshooting tracking log, escalation, documentation, and knowledgebase articles. Using the Genesys call receipt system. Task ownership through to resolution and ultimately customer More ❯
/CD (GitHub Actions, Jenkins) Knowledge of stream processing technologies like Kafka would be useful Experience working with ITSM systems like JSM, Zendesk or ServiceNow Experience building/maintaining automated incident management workflows Experience developing with containers and container orchestration (Docker & Kubernetes) Working knowledge and experience with Agile software development More ❯
not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners. Working Knowledge of IT Service Management (ITSM) software, (ServiceNow),Microsoft Exchange environment and experience handling LTSC Channels and KIOSK is highly desirable. Your security clearance To be successfully appointed to this role, it is More ❯
IAM: Have experience with HR processes (JML) and systems and authoritative source integration based on WorkDay, SuccessFactors, Beeline, and application integration such as AD, ServiceNow, SAP, etc. Have experience with Java, BeanShell/JavaScript, JSP/Servlets. Have experience with web technologies: XML, SPML/SOAP, Web Services and App More ❯
ServiceNow CSM Developer (Contract) Hybrid: London HQ - 2 Days a Month Duration: 6 Months Initial + Potential Further Extensions Rate: £600 - £700 Inside IR35 (Via Umbrella) We are seeking an experienced ServiceNow CSM Developer. You will design and deliver scalable, secure, and high-performing solutions. In this role, you will … collaborate with clients, develop Service Portal components, and integrate them with various systems. Key Responsibilities: Develop and customise ServiceNow Service Portal pages, widgets, and components using HTML, CSS, JavaScript, and ServiceNow scripting. Extend portal functionality with ServiceNow APIs and integrations. Ensure responsive, user-friendly design and best practices. Work with … cross-functional teams to integrate the portal with ServiceNow modules and external systems. Conduct testing, troubleshoot issues, and support end users. Contribute to best practices, innovation, and technical problem-solving. Preferred Qualifications: ServiceNow certifications (CAD, CIS) Experience in CSM, ITSM, RESTful APIs, and custom Service Portal themes. Pleases send your More ❯
ServiceNow Technical Consultant - UK - Permanent - up to 90k + benefits DoE Are you a passionate ServiceNow expert looking to make a significant impact? We're seeking talented ServiceNow Technical Consultants to join our clients dynamic team, working remotely but you must be based in the UK and hold the relevant … Right to Work as no sponsorships are provided. As a key player, you'll be responsible for designing, implementing, and supporting ServiceNow solutions that streamline processes and drive digital transformation. Key Responsibilities: Design, develop, and implement ServiceNow solutions, including workflows, forms, scripts, and reports Troubleshoot and resolve technical issues related … to ServiceNow Configure and customize ServiceNow applications to meet business requirements Perform system upgrades and patches Collaborate with business stakeholders to understand their needs and translate them into technical solutions Provide technical guidance and support to end-users Stay up-to-date with the latest ServiceNow technologies and best practices More ❯
Our client, a global IT Consulting organization, are hiring a ServiceNow Presales Solution Consultant to join their team in London. The successful candidate will drive enterprise-wide transformations, manage relationships with C-level executives and create innovative solutions that elevate the digital experience. Responsibilities As the ServiceNow Presales Solution Consultant … you will lead sales and business development initiatives, uncovering new opportunities for ServiceNow solutions. Lead the pre-sales journey, from crafting proposals to negotiating contracts and securing sign-offs. Partner with sales teams to define and present ServiceNow solutions to potential clients. Serve as a trusted advisor to senior stakeholders … including C-suite executives and IT leaders. Build and maintain strong relationships with ServiceNow leadership and strategic partners for seamless collaboration. Collaborate with key business functions (e.g. HR, IT, customer service) to customize ServiceNow solutions for their specific needs. Stay up to date on market trends and ensure ServiceNow offerings More ❯
the migration of Jira and Confluence projects/spaces and users. Design and implement bespoke Jira projects to support business needs. Integrate Jira with ServiceNow for strategic incident management. Perform performance tuning and optimisation. Collaborate with users in an agile environment to understand and meet their needs. Essential Skills: Expert More ❯
platforms such as Workday, Salesforce, and Dynamics. Proficient in troubleshooting across Windows and macOS/iOS environments. Familiar with ITIL processes, service tools (e.g. ServiceNow), and scripting in PowerShell or Python. Excellent communication, organisational, and problem-solving capabilities. What’s on Offer: £300 per day (Inside IR35) Initial 6-month More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Intec Select
platforms such as Workday, Salesforce, and Dynamics. Proficient in troubleshooting across Windows and macOS/iOS environments. Familiar with ITIL processes, service tools (e.g. ServiceNow), and scripting in PowerShell or Python. Excellent communication, organisational, and problem-solving capabilities. What’s on Offer: £300 per day (Inside IR35) Initial 6-month More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
G.Digital
ll need: Experience leading a busy, multi-region IT Service Desk Strong knowledge of Windows 10/11 , M365 , Active Directory , Azure AD , and ServiceNow ITIL Foundation (v4 preferred) Excellent comms + a calm, methodical approach to incidents Comfortable managing SLAs, KPIs, and working across departments 🛎 You'll be the More ❯
to other regional sites may be required Requirements: 4+ years' IT support experience in a corporate environment Strong working knowledge of ITSM practices and ServiceNow Excellent communication and customer service skills Valid UK driving licence essential Microsoft and ITIL certifications desirable This is a site-based role offering an immediate More ❯
patching. Experience with MS Active Directory configuration and management. Monitoring using Grafana, Prometheus, Alert Manager and Node exporter. Experience with Git, Jira, Confluence, and ServiceNow for incident and change management. Active SC Clearance & NPVV3 is required for this role. Desired Skills/Experience: Expertise in provisioning infrastructure using Terraform and More ❯
market facing SaaS provider. ITIL V3 or V4 qualification, and professional Understanding of ITIL framework Proficiency in using service management software and tools (e.g., ServiceNow, BMS, etc.) Data driven, with the ability to create improvement programs from gathered data and measure and iterate for success. A bachelor’s degree in More ❯
management Strong incident and request handling to SLA standards Proven troubleshooting across desktop, telephony & conferencing Confident managing deployments and equipment rooms Solid experience with ServiceNow, hardware asset tracking, and reporting Driving license (travel between local offices required) Excellent communication and customer-facing skills TO BE CONSIDERED: Please either apply through More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Forsyth Barnes
capacity. ITIL v4 Expert certification or equivalent strongly preferred. Demonstrable success leading ITSM transformation and automation initiatives. Strong experience with enterprise ITSM platforms (e.g., ServiceNow, BMC Remedy). Excellent leadership, stakeholder engagement, and vendor management skills. Background working in complex, multinational businesses-retail sector experience is advantageous. Bachelor's or More ❯
Portsmouth, yorkshire and the humber, United Kingdom
Computappoint
improvement initiatives Requirements: Previous 1st Line IT support experience Strong customer service skills, ideally in a Contact Centre environment Experience using ticketing systems (preferably ServiceNow) and communication tools like Jabber, Webex, Microsoft Teams Familiarity with Outlook, Citrix, VPN, Virtual Desktop, and end-user troubleshooting Strong problem-solving skills and ability More ❯
portsmouth, hampshire, south east england, United Kingdom
Computappoint
improvement initiatives Requirements: Previous 1st Line IT support experience Strong customer service skills, ideally in a Contact Centre environment Experience using ticketing systems (preferably ServiceNow) and communication tools like Jabber, Webex, Microsoft Teams Familiarity with Outlook, Citrix, VPN, Virtual Desktop, and end-user troubleshooting Strong problem-solving skills and ability More ❯