AMS Production Lead/Contract/London - £400 per day -3 days onsite
- Hiring Organisation
- Uniting People
- Location
- London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- GBP 400 Daily
with technical teams to drive quick resolution, root cause identification, and service restoration. Log, track, and document all incident activities using ITSM tools (eg, ServiceNow, BMC Remedy). Ensure proper escalation procedures are followed, and technical/management escalations are handled effectively. Work with Problem Management to ensure Root Cause … infrastructure, application architecture, and cloud environments. Strong knowledge of ITIL framework - ITIL Foundation certification (good to have). Experience with ITSM tools such as ServiceNow, Remedy, or equivalent. Ability to make decisions and lead under pressure in a high-stakes environment. Good to have Insurance domain knowledge Lead the team ...