with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with … deliver a harmonised user experience across all sites. Communication: Represent DW in meetings with business representatives, promoting new developments and strategy changes. What We're Looking For Experience using ServiceNow or similar ITSM tools. Strong understanding of customer and client needs. Proven ability to liaise with stakeholders and work with vendors. An autonomous, proactive approach to problem-solving. Experience in More ❯
Broughton, Chester, Cheshire, England, United Kingdom
Guidant Global
with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with … deliver a harmonised user experience across all sites. Communication: Represent DW in meetings with business representatives, promoting new developments and strategy changes. What We're Looking For Experience using ServiceNow or similar ITSM tools. Strong understanding of customer and client needs. Proven ability to liaise with stakeholders and work with vendors. An autonomous, proactive approach to problem-solving. Experience in More ❯
Broughton, Flintshire, Bretton, County of Flintshire, Clwyd, United Kingdom
Guidant Global
with business functions and ensuring employees have access to simple, intuitive, and secure workplace tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with … deliver a harmonised user experience across all sites. Communication: Represent DW in meetings with business representatives, promoting new developments and strategy changes. What We're Looking For Experience using ServiceNow or similar ITSM tools. Strong understanding of customer and client needs. Proven ability to liaise with stakeholders and work with vendors. An autonomous, proactive approach to problem-solving. Experience in More ❯
Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building More ❯
Edinburgh, Midlothian, United Kingdom Hybrid / WFH Options
Aberdeen
At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group. Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and More ❯
Are you passionate about Service Now and on the lookout for a new exciting opportunity? The role of a Senior ServiceNow Developer at Sopra Steria is integral to the practice delivering high-quality, product-based solutions to a variety of clients. Youll be involved during the entire project lifecyclefrom design and development to configuration, testing, and deploymenttranslating user stories into More ❯
client organization, generating results that allow our clients to thrive. What You'll Do You will join our squad responsible for developing and supporting CMDB and ITAM on the ServiceNow platform, as well as ensuring platform integrations, performance, upgrades, and ongoing maintenance. You will collaborate with teammates and stakeholders worldwide to deliver value to our users. Your work will involve … analyzing, designing, scripting, configuring, and integrating a wide range of ServiceNow applications and plugins, helping us maximize the value of existing implementations. Additionally, you will deploy new functionality using tools such as IntegrationHub, Flow Designer, Performance Analytics, and other core ServiceNow capabilities. As a platform engineer, you will be part of a high-performing team of engineers, administrators, and architects. … to achieve shared goals Embracing Agile ways of working and adapting quickly to changing priorities and business needs What You'll Bring 8+ years of experience developing and maintaining ServiceNow solutions 4+ years of hands-on experience designing and implementing robust CMDB solutions, leveraging integrations, Discovery, and Service Mapping. Proven experience in platform upgrades, performance optimization, and maintenance Proficiency in More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Whitehall Resources Ltd
7+ years of consistent track record implementing ITSM Configuration Management Process and maintaining CMDB in large organisations. ITIL 4 Managing Professional or Strategic Leader certification preferred. Experience as a ServiceNow CMDB Consultant or similar role in designing and implementing Configuration Management capabilities. Experience with ServiceNow platform and CMDB module and integration with third-party tools and systems. Ability to execute … process governance, reporting, and compliance. General conceptual understanding of IT infrastructure and applications, project management, and SDLC. Experience in governing and leading large data standardization and ServiceNow IRE prioritization. "Nice To Have" Skills and Experience: Knowledge of TVM to support IT security on CMDB/Vulnerability activities. Previous exposure to ITOM Discovery and Service Mapping. Experience with the implementation of More ❯
Staines-upon-Thames, Middlesex, England, United Kingdom Hybrid / WFH Options
Salt Search
customer advocate, ensuring high satisfaction levels. Develop and deliver technical knowledge sharing sessions. Create scripts to automate troubleshooting and repetitive tasks. Support application development and issue resolution within the ServiceNow Platform. Maintain case hygiene and clear documentation. Participate in weekend on-call rotation. Skills & Experience Required Experience providing SaaS support. Application development experience on the ServiceNow Platform. UI development or More ❯
swindon, wiltshire, south west england, united kingdom Hybrid / WFH Options
Anson McCade
mentor, and develop a team of Test Engineers. Produce clear and regular test reporting on service outcomes. Identify and manage testing risks . Bring expertise in ITSM, ITIL, and ServiceNow environments. (Desirable) Experience of implementing test automation . Essential Experience Proven leadership experience in test management roles. Strong background in integration, end-to-end, and API testing. Demonstrable experience with … test strategy, planning, and governance. Skilled in defect management and reporting. Track record of mentoring and leading test teams. Familiarity with ITSM/ITIL processes and ServiceNow platforms. Current UK Security Clearance (SC) is essential. If you’re an experienced Test Lead ready to take the next step in your career, we’d love to hear from you. More ❯
Corsham, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Anson Mccade
mentor, and develop a team of Test Engineers. Produce clear and regular test reporting on service outcomes. Identify and manage testing risks . Bring expertise in ITSM, ITIL, and ServiceNow environments. (Desirable) Experience of implementing test automation . Essential Experience Proven leadership experience in test management roles. Strong background in integration, end-to-end, and API testing. Demonstrable experience with … test strategy, planning, and governance. Skilled in defect management and reporting. Track record of mentoring and leading test teams. Familiarity with ITSM/ITIL processes and ServiceNow platforms. Current UK Security Clearance (SC) is essential. If you're an experienced Test Lead ready to take the next step in your career, we'd love to hear from you. Reference: AMC More ❯
Wokingham, Berkshire, South East, United Kingdom Hybrid / WFH Options
Queen Square Recruitment Limited
actionable insights to support decision-making and stakeholder engagement. Key Responsibilities Design and architect solutions for JML processes within Identity & Access Management (IAM). Integrate HR systems (e.g., Workday, ServiceNow HRSD) with access management workflows. Develop scalable, secure, and automated solutions for managing user access. Collaborate with stakeholders to understand business requirements and translate them into technical solutions. Lead technical … ensure adoption of the solution. Ensure compliance with data governance, security, and regulatory standards. Required Skills & Experience Strong expertise in JML processes and HRSD . Hands-on experience with ServiceNow and/or Workday integrations. Familiarity with AI technologies and workflow automation. Proven experience as a Solution Architect designing enterprise-level systems. Experience creating dashboards and data visualizations. Excellent communication More ❯
Please note this is a hybrid working role requiring attendance at an office in Central London twice a week. About Us At Kerv, we leverage the power of technology to help our customers stay ahead. We do this through our More ❯
Cambridge, Cambridgeshire, East Anglia, United Kingdom
La Fosse
the CMDB to support seamless gaming experiences worldwide. Shape the CMDB roadmap, delivering smarter processes and better data integrity. Act as the go-to expert for CI discovery and ServiceNow CMDB, managing integrations and troubleshooting with precision. Collaborate with cross-functional IT, development, and infrastructure teams to keep configuration data current and reliable. Deliver clear, actionable reports to monitor CMDB … performance and drive improvement. Keep ahead of the curve by adopting new ServiceNow innovations and technologies. What We're Looking For Proven experience implementing and optimising CMDBs across diverse environments. Strong expertise in ServiceNow (or similar platforms) for CMDB and service mapping. Solid understanding of ITSM processes (Change, Problem, Incident) and configuration item management. Familiarity with hardware, software, and application … CI types in complex environments. Bonus points for experience in global organisations or gaming/entertainment sectors. Nice to Have ITIL v3/4 certification. Experience working with ServiceNow's CSDM framework. 5+ years in IT, with at least 3 years focused on CMDB/Configuration Management. More ❯
in OneStream. Assist with financial planning, budgeting, and forecasting. Develop cube views, dashboards, and reporting for Finance users. Maintain user security and administer transformation rules. Provide user support via ServiceNow, including incident and problem resolution. Support chart of accounts maintenance and global allocations. Skills & Experience: Previous experience supporting OneStream (essential). Good understanding of financial close and reporting processes. Strong … MS Excel skills; basic SQL desirable. Familiarity with ServiceNow, Git, or JIRA an advantage. Excellent communication skills with the ability to support and train users. This role is ideal for someone with existing OneStream exposure who is looking to develop their expertise further in a supportive and fast-paced environment. More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Bright Purple Resourcing
month initial contract, offering a competitive day rate of £558 . This role is UK remote working and falls Inside IR35 . Role Responsibilities: Evaluate incidents raised through ServiceNow, ensuring timely and effective resolution. Maintain clear and consistent communication with business stakeholders, providing regular incident updates. Ensure all necessary actions are completed to resolve incidents efficiently. Identify and implement opportunities … to enhance processes, adding value to the team. Conduct day-to-day monitoring of tools such as ServiceNow, Teams channels, and Downdetector. Flexibility in working with the occasional work outside regular hours and provide standby support for incidents and major IT releases. Skills and Experience Required: Proven experience in Group Incident Management. Strong leadership skills, capable of guiding teams through More ❯
Contract Type: Permanent, full-time Our Team We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. You will also assist in ensuring that all Bronze or Silver incidents are managed to resolution with an … root cause and agreed actions and actively track these actions to completion Undertake continual service improvements of the Incident Management process. Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value More ❯
Contract Type: Permanent, full-time Our Team We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. You will also assist in ensuring that all Bronze or Silver incidents are managed to resolution with an … root cause and agreed actions and actively track these actions to completion Undertake continual service improvements of the Incident Management process. Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value More ❯
Contract Type: Permanent, full-time Our Team We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. You will also assist in ensuring that all Bronze or Silver incidents are managed to resolution with an … root cause and agreed actions and actively track these actions to completion Undertake continual service improvements of the Incident Management process. Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value More ❯
Contract Type: Permanent, full-time Our Team We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. You will also assist in ensuring that all Bronze or Silver incidents are managed to resolution with an … root cause and agreed actions and actively track these actions to completion Undertake continual service improvements of the Incident Management process. Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value More ❯
Contract Type: Permanent, full-time Our Team We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. You will also assist in ensuring that all Bronze or Silver incidents are managed to resolution with an … root cause and agreed actions and actively track these actions to completion Undertake continual service improvements of the Incident Management process. Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value More ❯
Contract Type: Permanent, full-time Our Team We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. You will also assist in ensuring that all Bronze or Silver incidents are managed to resolution with an … root cause and agreed actions and actively track these actions to completion Undertake continual service improvements of the Incident Management process. Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value More ❯
Contract Type: Permanent, full-time Our Team We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. You will also assist in ensuring that all Bronze or Silver incidents are managed to resolution with an … root cause and agreed actions and actively track these actions to completion Undertake continual service improvements of the Incident Management process. Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value More ❯
Contract Type: Permanent, full-time Our Team We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. You will also assist in ensuring that all Bronze or Silver incidents are managed to resolution with an … root cause and agreed actions and actively track these actions to completion Undertake continual service improvements of the Incident Management process. Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value More ❯
Contract Type: Permanent, full-time Our Team We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. You will also assist in ensuring that all Bronze or Silver incidents are managed to resolution with an … root cause and agreed actions and actively track these actions to completion Undertake continual service improvements of the Incident Management process. Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value More ❯