and failures to improve performance. • Coordinate and prioritize small changes, enhancements, and product upgrades/patching with implementation and engineering teams. • Manage CMDB/ServiceNow product owner responsibilities, including cybersecurity assessments and data classification. • Support L2 and L3 operational activities related to CMMC, disaster recovery, cybersecurity, EVM, and other infrastructure More ❯
desktop or field engineer Strong working knowledge of Windows 10/11 and managed desktop environments Solid grasp of ITIL processes and experience with ServiceNow or similar tools Experience with solution rollout, project support, and technical escalation Familiarity with Active Directory, Group Policy, and secure systems (CES+ desirable) Understanding of More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
Serco
desktop or field engineer Strong working knowledge of Windows 10/11 and managed desktop environments Solid grasp of ITIL processes and experience with ServiceNow or similar tools Experience with solution rollout, project support, and technical escalation Familiarity with Active Directory, Group Policy, and secure systems (CES+ desirable) Understanding of More ❯
of agile and traditional SDLC delivery methods including experience using tools such as JIRA or DevOps. Understanding of modern technology such as process automation (ServiceNow, Pega) or cloud (Azure, AWS) how it's delivered and used within the context of financial firms Consulting and Leadership Excellent ability to visualise, present More ❯
Hertfordshire, England, United Kingdom Hybrid / WFH Options
Arden Resourcing Limited
Senior ServiceNow Developer Salary up to 85k. I am recruiting a Senior ServiceNow Developer on behalf of my client who is a leading ServiceNow partner. The Technical Consultants design and build high quality ServiceNow solutions for a range of projects and clients. This role is hybrid working and you would … need to be office based two days per week (Tuesday & Thursday). In this role you will be tasked with: Developing on the ServiceNow platform to meet business/client requirements Engaging with Operate team and other GIS teams to analyse, document, and report on work completed to ensure compliance … with Company Procedures Implement new functionality for customers while using ServiceNow best practices Assist in troubleshooting ServiceNow upgrades, patching, and release management Provide analysis of problems and possible solutions You will have: 5 years’ experience developing the ServiceNow platform Experience with common web and platform technologies (XML, JavaScript, JSON, HTML More ❯
hertfordshire, east anglia, united kingdom Hybrid / WFH Options
Arden Resourcing Limited
Senior ServiceNow Developer Salary up to 85k. I am recruiting a Senior ServiceNow Developer on behalf of my client who is a leading ServiceNow partner. The Technical Consultants design and build high quality ServiceNow solutions for a range of projects and clients. This role is hybrid working and you would … need to be office based two days per week (Tuesday & Thursday). In this role you will be tasked with: Developing on the ServiceNow platform to meet business/client requirements Engaging with Operate team and other GIS teams to analyse, document, and report on work completed to ensure compliance … with Company Procedures Implement new functionality for customers while using ServiceNow best practices Assist in troubleshooting ServiceNow upgrades, patching, and release management Provide analysis of problems and possible solutions You will have: 5 years’ experience developing the ServiceNow platform Experience with common web and platform technologies (XML, JavaScript, JSON, HTML More ❯
Massive chance to work at a game-changing business, looking for a Service Architect to own, design, and deliver IT Solution Managed Services to a key client. You will be aligned to one key client and ensure that managed services More ❯
Hatfield, Hertfordshire, United Kingdom Hybrid / WFH Options
Arden Resourcing Limited
Senior ServiceNow Developer Salary up to 85k. I am recruiting a Senior ServiceNow Developer on behalf of my client who is a leading ServiceNow partner. The Technical Consultant designs and builds high-quality ServiceNow solutions for a range of projects and clients. This role is hybrid working, and you would … need to be office-based two days per week (Tuesday & Thursday). Responsibilities: Developing on the ServiceNow platform to meet business/client requirements. Engaging with the Operate team and other GIS teams to analyse, document, and report on work completed to ensure compliance with Company Procedures. Implementing new functionality … for customers while using ServiceNow best practices. Assisting in troubleshooting ServiceNow upgrades, patching, and release management. Providing analysis of problems and possible solutions. Requirements: 5 years' experience developing on the ServiceNow platform. Experience with common web and platform technologies (XML, JavaScript, JSON, HTML, CSS, etc.). ServiceNow Certified System Administrator More ❯
work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities. The ServiceNow Application Developer Role We are seeking a skilled, detail-oriented, and self-driven ServiceNow Application Developer to join our team. The ideal candidate will be … highly self-motivated and responsible for daily interactions with business stakeholders to fully understand needs and deliver quality solutions using the ServiceNow platform. This role requires a deep understanding of ServiceNow capabilities, best practices, strong problem-solving skills, creative solution building, and the ability to work collaboratively across departments. What … Support and Training: Act as L3 escalation support, write technical documentation, define user interfaces, assist in testing, and create training materials. Stay updated with ServiceNow developments and share knowledge with the team. Governance and Compliance: Ensure compliance with ITSM best practices and maintain documentation of processes, configurations, and workflows. Impact More ❯
Technical Manager - ServiceNow - (Financial Services) Location: London Other locations: Primary Location Only Date: Mar 22, 2025 Requisition ID: At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. … that is looking for ideas and energy to continue to support our clients' digital transformation programmes by delivering strategic change and solutions on the ServiceNow platform. It's an energising role, in which you'll have plenty of opportunities to deliver great solutions and support the wider team with your … projects, giving you the ability to ensure you are up to date on ServiceNow. As you do, we'll support you in developing your ServiceNow, consultancy, analytical skills - along with relationships that help shape your career. Your key responsibilities Be empowered to lead a range of projects/initiatives to More ❯
Senior ServiceNow Developer - Drive Global IT Service Excellence – Permanent – Hertfordshire -up to £80k + Good Benefits Are you a seasoned ServiceNow expert ready to tackle complex challenges and shape the future of IT service management? About the Role: We're seeking a talented Senior ServiceNow Developer to join our clients … thriving ServiceNow Operations team. You'll be a key player in configuring and supporting our critical IT Service Management system, built on ITIL principles and serving internal teams, customers, and third parties worldwide. Your expertise will ensure they deliver high-quality, standardized solutions that meet the demands of a fast … paced environment. What You'll Be Doing: Develop & Enhance: Design, build, and implement complex ServiceNow solutions to meet evolving business needs. Collaborate & Innovate: Work closely with cross-functional teams (Operate, GIS) to analyse requirements, document progress, and ensure compliance. Lead & Mentor: Provide expert guidance to junior colleagues and act as More ❯
Sheffield, South Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
Context
end-user support to VIPs and users via telephone, remote support, email, and face-to-face * Prioritise and manage workflow through the ITSM system (ServiceNow) * Conduct on-site technical investigations and escalate issues to ensure timely resolution * Collaborate with IT team members and support 1st and 2nd line IT teams More ❯
stakeholder management, and analytical skills. Experience with Agile/Scrum frameworks; certification (e.g., CSPO) is a plus. Familiarity with tools like Jira, Confluence, Salesforce, ServiceNow, or similar. Preferred Qualifications: Experience in industries such as telecom, financial services, or healthcare. Familiarity with CCaaS trends, AI-powered contact center tools, or workforce More ❯
to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to in More ❯
to work together to ensure that where possible the support hotline always has coverage. All requests for support must be logged in our ITSM (ServiceNow) accurately whether they have been received by phone, email, text, chat, or in person. Make certain that all tickets are acknowledged and responded to in More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Eutopia Solutions Ltd
especially with O365 (MS Word, Excel and PowerPoint) Experience with Windows 10 Experience with logging and tracking support issues in Service Management Toolsets (preferably ServiceNow) You will be skilled in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI Services Experience of having worked in More ❯
always seeking better ways to add value Excellent presentation, communication, and data analysis skills ITIL v4 Foundation (or equivalent) and familiarity with tools like ServiceNow and ITSM Remedy Confidence in Excel and PowerPoint, with a keen eye for trends and insights Please note: This role is primarily remote, with occasional More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
COMPUTACENTER (UK) LIMITED
creativityalways seeking better ways to add value Excellent presentation, communication, and data analysis skills ITIL v4 Foundation (or equivalent) and familiarity with tools like ServiceNow and ITSM Remedy Confidence in Excel and PowerPoint, with a keen eye for trends and insights Please note: This role is primarily remote, with occasional More ❯
Colchester, Essex, South East, United Kingdom Hybrid / WFH Options
ITS Recruitment
team culture that supports knowledge sharing and growth What You'll Bring Strong troubleshooting experience with Office 365, Active Directory, Teams, Exchange , and ideally ServiceNow Previous experience in a professional services or fast-paced technical environment Excellent communication skills and a customer-first mindset A desire to learn, adapt, and More ❯
IT staff or external vendors as required. Service Desk Management: o Manage and prioritize service desk tickets using ticketing systems (e.g., Jira Service Management, ServiceNow, Zendesk). o Ensure timely and accurate logging of incidents and service requests. o Maintain accurate documentation of troubleshooting steps and resolutions. o Monitor and More ❯
Leeds, England, United Kingdom Hybrid / WFH Options
Fruition Group
Server, macOS, and Linux environments Knowledge of networking fundamentals - TCP/IP, DNS, DHCP, VPN, and firewalls Familiarity with enterprise ITSM platforms such as ServiceNow, Jira, or similar Scripting knowledge (PowerShell or similar) and automation experience highly desirable Excellent stakeholder communication and problem-solving skills A collaborative mindset and ability More ❯
systems and online platforms Strong troubleshooting skills for both hardware and software issues Knowledge of IT security best practices Familiarity with ticketing systems (e.g., ServiceNow, Jira) Basic understanding of cloud-based applications (e.g., Google Workspace, Microsoft 365) Working Hours: Onsite: 08:30 - 17:00 (Mon-Thu More ❯
SQL Server (SSIS, T-SQL, Stored procedures, Functions, Views, Queries, Datatype conversions, etc.). Experience working with APIs, Postman/SOAPUI tools, MS D365, ServiceNow, Azure Analytics tools, Azure Synapse, Azure BYOD & Data verse, Azure DevOps, Informatica, BI tools, etc. is a big plus. General business skills: Excellent communication to More ❯
working in a Problem Management role within an ITIL-based Service Management environment. Knowledge of ITIL4 practices ITIL4 Foundation certification is desirable. Familiarity with ServiceNow Problem Management and other ITSM platforms. Strong analytical skills with the ability to interpret data, identify patterns, and produce actionable insights. Ability to collaborate effectively More ❯
a focus on providing high-quality service. Desirable Exposure to ITIL processes (incident, problem, change management). Experience working with ticketing systems such as ServiceNow, Zendesk, or similar. Familiarity with ERP and finance systems. Understanding of APIs or integrations between systems. Business Competencies: Strong troubleshooting and problem-solving skills. Excellent More ❯