Cambridge, Cambridgeshire, East Anglia, United Kingdom
La Fosse
You will lead service governance activities, support project delivery teams, and define readiness criteria that align with high operational standards. The work spans process design, assurance board leadership, continualimprovement, and hands-on support for service introduction. Key responsibilities include: Leading the design and governance of service assurance and transition processes Maintaining assurance criteria, process documentation and training … Board and running drop-in sessions Supporting project managers and delivery teams with transition planning Ensuring services meet production readiness standards Advising on Early Life Support and embedding continualimprovement practices Analysing process performance and driving improvements The ideal profile: 10+ years in ITSM with a strong focus on service transition, governance or assurance Proven success leading ITSM More ❯
contract. This is a hybrid role based in Swindon. As Finance Systems Officer, you will work closely with the Financial Systems Manager to ensure the smooth operation and continualimprovement of financial systems, primarily Integra and ExpenseMe Pro. You’ll play a key part in shaping reporting strategy, enhancing financial system functionality, and supporting end users across the … systems and their interfaces. Developing and maintaining high-quality financial and management reports using Crystal Reports, XQuery, and Excel. Interrogating the SQL database to resolve issues and identify improvement opportunities. Coordinating system disaster recovery testing. Driving system development projects, liaising with IT and third-party suppliers. Supporting audits with data provision and analysis. The successful candidate will have More ❯
Management Firewall Policy Management Maintain accurate network documentation, including network diagrams, configurations, and inventory records Day-to-day patching, maintenance and operation of the above in secure environments Continualimprovement of the systems based on changing demands Liaising with various departments within the business Coordinating with 3rd party suppliers and partners to support, maintain and implement these systems … advocate Have the ability to converse technical terms and definitions to non-technical personnel Experience in report writing Meticulous with excellent attention to detail Interested in Continual Service Improvement Able to multitask and handle large amounts of complex information Additional Information Must have the right to live and work in the UK. Due to our location, access to More ❯
IT projects end-to-end from planning through to implementation and testing. Line manage the Systems Administrator and support their professional development. Maintain strong IT governance, identify system improvement opportunities, and ensure compliance with best practices. Experience Required Proven experience managing Microsoft environments: Windows OS, SQL Server, Office 365, Azure, Active Directory, and Microsoft Entra. Strong understanding of … IT documentation. Excellent communication and leadership skills, with the ability to influence and collaborate at all levels. Strategic thinker with hands-on technical skills and a proactive approach to continuous improvement. Relevant qualifications or equivalent professional experience. Apply Now More ❯
Hemel Hempstead, Hertfordshire, England, United Kingdom Hybrid / WFH Options
Octad Recruitment Ltd
value. Strong grasp of ERP architecture, data flows, and integration points across finance, inventory, and CRM modules. Demonstrated ability to lead and inspire support teams, manage performance, and drive continuous improvement. Skilled in using support metrics and customer feedback to inform decisions and improve outcomes. Clear, confident communicator with the ability to engage technical and non-technical stakeholders alike … of ERP systems, ideally including Intact iQ or similar platforms Strong grasp of ERP processes including finance, inventory, and CRM modules Demonstrated success in driving KPIs and process improvement initiatives Background in customer support, operations, or service delivery Familiarity with automation and AI in customer support is an advantage They have a fantastic work culture with real career More ❯
Hemel Hempstead, Hertfordshire, South East, United Kingdom Hybrid / WFH Options
Octad Recruitment Consultants (Octad Ltd )
value. Strong grasp of ERP architecture, data flows, and integration points across finance, inventory, and CRM modules. Demonstrated ability to lead and inspire support teams, manage performance, and drive continuous improvement. Skilled in using support metrics and customer feedback to inform decisions and improve outcomes. Clear, confident communicator with the ability to engage technical and non-technical stakeholders alike … of ERP systems, ideally including Intact iQ or similar platforms Strong grasp of ERP processes including finance, inventory, and CRM modules Demonstrated success in driving KPIs and process improvement initiatives Background in customer support, operations, or service delivery Familiarity with automation and AI in customer support is an advantage They have a fantastic work culture with real career More ❯
of the most critical roles in the cybersecurity industry? We are seeking a Cyber Threat Intelligence and Vulnerability Lead to play a pivotal role in the operation and improvement of a Security Operations Centre (SOC) dedicated to safeguarding a major UK organisation. This position offers an opportunity to make a tangible impact in protecting the systems that power … intelligence products with client needs. Provide in-depth analysis, context, and predictive insights to support threat mitigation. Assess and enhance the maturity of the SOC's existing functions, driving continuous improvement. Lead, mentor, and develop a high-performing team of threat intelligence and vulnerability professionals. Key Responsibilities Selection and analysis of key threat actors posing the greatest risk to More ❯
Northfleet, Gravesend, Kent, England, United Kingdom
Diamond Search Recruitment Ltd
providers, and software suppliers. Monitor and maintain system performance, uptime, and security. Oversee IT asset management, licensing, and access permissions. Document IT processes, generate reports, and support IT improvement projects. Skills and Experience Solid experience as an IT Technician or Systems Engineer. Proficiency in Microsoft SQL (backups, reporting). Strong working knowledge of Active Directory. Experience providing 1st … and influence future technology decisions. A collaborative, supportive team culture that values innovation and ownership. Ongoing professional development and certification opportunities. A company culture grounded in care, humility, and continuous improvement. Interested? If you're ready to take full ownership of IT in a forward-thinking, growth-driven company, we want to hear from you. Apply Today! Diamond Search More ❯
scope creep effectively, pushing back where appropriate and responding to questions in a timely manner. Metrics and reporting: Develop and track KPIs to measure success and identify areas for continuous improvement. This includes regularly and clearly communicating the overall status of implementations to the Product Manager involved and Senior Leadership. Documentation: Create and maintain documentation, templates, workflow maps and … for internal teams and customers. Strong project management skills, with experience managing large, multi-stakeholder projects. Experience working with outsourced developers. A process-driven mindset with a passion for continuous improvement. Excellent rapport-building skills and the ability to create strong relationships with customers, internal teams and senior stakeholders. Highly data-driven, with the ability to use metrics to More ❯
Staines-upon-Thames, Middlesex, England, United Kingdom
Cantello Tayler Recruitment
scope creep effectively, pushing back where appropriate and responding to questions in a timely manner. Metrics and reporting: Develop and track KPIs to measure success and identify areas for continuous improvement. This includes regularly and clearly communicating the overall status of implementations to the Product Manager involved and Senior Leadership. Documentation: Create and maintain documentation, templates, workflow maps and … for internal teams and customers. Strong project management skills, with experience managing large, multi-stakeholder projects. Experience working with outsourced developers. A process-driven mindset with a passion for continuous improvement. Excellent rapport-building skills and the ability to create strong relationships with customers, internal teams and senior stakeholders. Highly data-driven, with the ability to use metrics to More ❯
authoring tools, graphics, and multimedia resources to enhance learner engagement and outcomes. Support the end-to-end digital learning design process, from initial needs analysis to implementation, review, and continuous improvement. Advise teams on digital best practices in learning, accessibility, and user experience, ensuring compliance with organisational standards and inclusivity for all learners. Facilitate training and development workshops to … organisation. Creative flair combined with a user-centred mindset to design accessible and inclusive digital content. Analytical approach to evaluating learning impact, using quantitative and qualitative data to guide continuous improvement. Positive, flexible, and forward-thinking attitude with a commitment to ongoing professional development in digital learning. Essential Qualities for Successful L&D Digital Design Partners Resourceful and proactive More ❯
St. Ives, Cambridgeshire, East Anglia, United Kingdom Hybrid / WFH Options
M Group
About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
ATA Recruitment
commissioning of new machinery. Providing technical support to all customer sites. Producing and delivering training to onsite engineers. Producing safety and technical documentation. Fault finding, root cause analysis and continuous improvement. Make recommendations for technical improvement to equipment. About you To be considered for the senior field service engineer role you should be/have the following More ❯
innovation and improvement in product design processes, tools and methodologies. Analyst Expectations To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead More ❯
all services are delivered to agreed standards, following company processes and meeting all SLAs. • Customer Service Excellence, Ensure the service desk meets customer service expectations. Identify areas for improvement in service delivery and implement procedures to improve efficiency . • Lead and motivate the Service … Desk team, fostering open communication and a positive culture. • Take ownership of escalated incidents, ensuring prompt resolution and clear communication. • Monitor and report on departmental KPIs and SLAs, driving continuous improvement. • Hold regular meetings with key clients to review performance and identify new business opportunities. • Keep the team up to date with procedures and goals, and champion improvements in … teams, communicating SLAs and ensuring alignment with organisational goals. • Be an active member of the senior leadership team, supporting wider business objectives. • Oversee the service management system including its continuous development and process management. • Carry out any other duties as required by the Operations Director. What You’ll Bring: Proven experience managing a Service Desk or similar team in More ❯
the shop floor carrying out audits, inspections and defect investigations. You will also carry out admin work in the office and mentoring for junior team members and advise on continuous improvement. This role would suit a QA Engineer looking for a varied role within a long established foundry offering a good work life balance and ongoing progression to leadership … The Role: Primarily hands on role (70%)- audits, inspections and investigations on the shop floor Carry out associated administrative work and train junior team members Advise on process improvement to senior leadership Work within quality team of 4 and liaise with other departments Ongoing progression to Senior and then Quality Manager The Person: QA Engineer or similar Foundry More ❯
Why work for us? Draper Tools is a family business with a rich history, a strong, supportive family culture and a passion for continuous improvement. We believe everyone can make a difference, we value opinions, we embrace new ideas and take a collaborative and proactive approach to change. People enjoy working for us; one in six employees have worked … in executing marketplace strategies. Optimise product listings for both new and existing products. Ensure all products are up to date and accurate. Monitor marketplace performance, identify areas of improvement and suggest adjustments for better growth and visibility. Monitor and review advert spending and performance . Undertake frequent competitor and market analysis to make data driven decisions. Be a More ❯
to improve code quality, automate tasks, and boost productivity. Collaborate with IT and product teams to redesign and enhance core business applications. Mentor junior developers, fostering a culture of continuous learning and innovation. Essential Skills: 5+ years of software development experience, including significant work in system modernization. Strong expertise in React and JavaScript. Familiarity with REST APIs and cloud … infrastructure. Hands-on experience with AI-based developer tools (eg, GitHub Copilot, ChatGPT, Tabnine). Excellent leadership, communication, and collaboration skills. Passion for clean code, software architecture, and continuous improvement. Why Join Us? Competitive salary (£80,000+) and benefits package. Opportunity to shape our technical direction and implement innovative solutions. Collaborative and supportive team environment. Chance to make a More ❯
that go beyond the standard job posting. We're looking for someone who is passionate about contributing to a dynamic recruitment strategy and fostering a culture of innovation and continuous improvement. You'll be expected to: Proactively interact with candidates across various platforms, including job boards, social media, and through Boolean searches. Guide candidates through every stage of the … insight to inform actions. Consistently serve as a brand ambassador , championing the importance of employer branding in attracting talent. Utilise data to evaluate recruitment performance and identify areas for continuous improvement. Requirements Proven experience recruiting Technology, Product and/or Data roles, either from in house or agency. Strong understanding of the end-to-end recruitment lifecycle. Excellent communication … office setup budget to ensure you're comfortable and productive wherever you are. Invest in yourself with access to Udemy Business and a dedicated learning and development budget for continuous growth. Make the most of our Cycle to Work Scheme, and enjoy exclusive gym and retail discounts. Our enhanced parental leave policies include support for fertility journeys, recognising diverse More ❯
Warwick, Warwickshire, United Kingdom Hybrid / WFH Options
Pontoon
Lessons Learned initiatives. Design and deliver engaging incident response exercises at various command levels. Communicate vital information through reports, presentations, and briefings. Provide expert cyber security knowledge and drive continuous improvement. Establish and nurture relationships for effective incident communication. Collaborate with government and energy sector stakeholders to enhance security. About the Role: Join our vibrant team as a Cyber … the chance to broaden your expertise in a collaborative environment. As a key player, you will prepare for, test, and respond to security incidents while offering actionable recommendations for continuous improvement. In this role, you'll collaborate with Agile DevSecOps initiatives, enhancing visibility and integration within the Security Operations Centre. A DevSecOps mindset will be fostered, promoting shared responsibility More ❯
development, they offer generous benefits, a collaborative culture, and a strong focus on staff recognition. You'll be part of a forward-thinking institution that values people and promotes continuous improvement. Your new role As a Helpdesk Manager, you will lead a team of four in delivering a high-quality support service across the organisation. You will oversee the … ensuring users are informed and supported throughout their service journey. In addition, you will analyse helpdesk data, track KPIs, and produce insightful management reports to identify trends and support continuous service improvement. You'll also manage complaints and feedback processes, ensuring appropriate escalation and resolution, while celebrating positive feedback to foster a culture of recognition and excellence. What you More ❯
time to time depending on the needs of the company Who are we looking for? We are looking for people, with a positive outlook, who embrace change and continualimprovement displaying a ‘can do’ attitude which will instil confidence with our clients to foster brilliant relationships. You will have experience of conducting audits, ideally externally. You will be … levels of organisation, diligence and flexibility, being able to adapt to deal with all kinds of clients and situations • Confidence and positivity • Can do’ attitude, embracing changes and continualimprovement Here’s a taste of the perks we roll out for our extraordinary team members: 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow More ❯
time to time depending on the needs of the company Who are we looking for? We are looking for people, with a positive outlook, who embrace change and continualimprovement displaying a ‘can do’ attitude which will instil confidence with our clients to foster brilliant relationships. You will have experience of conducting audits, ideally externally. You will be … levels of organisation, diligence and flexibility, being able to adapt to deal with all kinds of clients and situations • Confidence and positivity • Can do’ attitude, embracing changes and continualimprovement Here’s a taste of the perks we roll out for our extraordinary team members: 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow More ❯
time to time depending on the needs of the company Who are we looking for? We are looking for people, with a positive outlook, who embrace change and continualimprovement displaying a ‘can do’ attitude which will instil confidence with our clients to foster brilliant relationships. You will have experience of conducting audits, ideally externally. You will be … levels of organisation, diligence and flexibility, being able to adapt to deal with all kinds of clients and situations • Confidence and positivity • Can do’ attitude, embracing changes and continualimprovement Here’s a taste of the perks we roll out for our extraordinary team members: 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow More ❯
time to time depending on the needs of the company Who are we looking for? We are looking for people, with a positive outlook, who embrace change and continualimprovement displaying a ‘can do’ attitude which will instil confidence with our clients to foster brilliant relationships. You will have experience of conducting audits, ideally externally. You will be … levels of organisation, diligence and flexibility, being able to adapt to deal with all kinds of clients and situations • Confidence and positivity • Can do’ attitude, embracing changes and continualimprovement Here’s a taste of the perks we roll out for our extraordinary team members: 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow More ❯