Support Operations Coordinator JBLE1 NI
- Hiring Organisation
- 3173 Company Limited
- Location
- Belfast, UK
tickets are accurately triaged, monitored and progressed to resolution. Ensure support tickets are accurately logged, categorised and maintained to support reporting and service improvement activities. Build trusted working relationships with Subject Matter Experts across the business to ensure timely responses and resolution of customer issues. Proactively follow … multiple teams and stakeholders, balancing competing priorities and urgent demands. Support the development of support playbooks, knowledge resources and process documentation. Identify opportunities for continuous improvement, helping to enhance both customer experience and operational efficiency. Assist with the triage of user issues and coordinate the resolution ...