Customer Experience Executive
- Hiring Organisation
- Better Placed Ltd - A Sunday Times Top 10 Employer!
- Location
- Birmingham, UK
self-service journeys. Support the optimisation of AI-powered customer support tools and conversational flows. Analyse customer interactions and support trends to identify improvement opportunities. Produce reporting and insights on customer experience performance. Support new product launches and business initiatives from a customer experience perspective. Collaborate with stakeholders … creation skills. Experience managing knowledge base or help centre content. Excellent organisational skills and attention to detail. A customer-first mindset and passion for continuous improvement. Desirable Experience with AI-powered customer support tools or chatbots. Experience in eCommerce, direct-to-consumer or subscription businesses. Knowledge of customer journey ...