Service Desk Team Lead
- Hiring Organisation
- Landmark Information Group
- Location
- Reading, Berkshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £37,150 per annum
Service Desk Team Lead, you will guide and support a team of Analysts delivering first line application support, drive operational excellence, and champion continuous improvement. You’ll work closely with a variety of internal teams to ensure incidents are resolved quickly, platforms remain reliable, and knowledge is well-documented … products Ability to manage workloads, prioritise effectively, and deliver consistently against SLAs Collaborative working style, comfortable partnering with cross-functional teams A drive for continuous improvement, seeking opportunities to enhance processes and reduce repeat issues Familiarity with ITIL principles and experience using ITSM tools About Us: Landmark ...