Technical Support Lead
- Location
- Glasgow, Scotland, United Kingdom
consistent way of working across the team: real value delivered to the customer, end-to-end ownership of issues, a proactive mindset, and continuous, iterative improvement. What matters most Three things define success in this role. If these describe you, we want to talk — even … monitoring through HubSpot, Jira and Grafana and acting early on risks. Produce weekly reporting on volumes, SLA performance, escalation trends and quality, and drive continuous improvement of workflows, escalation paths and the knowledge base. Skills & experience Essential Proven experience leading or supervising an externally facing technical support ...