shape Care Control Systems' entire customer-facing function, ensuring every client receives an exceptional, consistent, and proactive experience throughout their full lifecycle. You will own the complete customer journey-from onboarding, adoption, and support through to long-term relationship management-driving satisfaction, retention, and sustainable growth. You will oversee three core functions that together deliver a seamless, end … Tiered Key Account Management (Platinum Bronze) - nurturing ongoing client relationships, strengthening partnership value, and supporting long-term retention and expansion. Together, these three pillars form a cohesive customer journey under your leadership, empowering you to drive operational excellence, continuous improvement, and a truly customer-centric service culture. This position sits at the intersection of customer engagement, operations, and … commercial performance. Working closely with the COO you will ensure every part of the customer journey - from onboarding through ongoing support, reflects Care Control's values of trust, transparency, and excellence. You will; Champion the voice of the customer across the business. Translate customer insights into service improvements and product enhancements. Drive data led decision-making to maintain More ❯
Building and maintaining analytics frameworks that give clients a clear view of performance across channels and campaigns. Translating raw data into stories - uncovering insights about customer behaviour and journey friction points that drive meaningful change. Taking a hands-on role in setting up and managing client accounts, reporting structures, and data dashboards. Combine data from multiple sources to … bring: 5+ years' experience in digital or marketing analytics , ideally agency-side Strong hands-on skills with GA4, doing things such as event-based tracking implementation and user journeymapping Experience with GTM , such as tag container setup, event tagging, and trigger configuration Experience working in a BigQuery environment would be advantageous The ability to turn data into More ❯
a close team, who have the opportunity to learn and grow as OnBuy evolves. About the Role The Head of Seller Experience owns the end-to-end Seller Journey and the commercial success of our seller base. You will define and deliver a strategy that makes it effortless and rewarding for sellers to onboard, trade, grow and thrive … of vision, prioritisation, and delivery. Champion data-driven decision-making , design thinking, and behavioural insights as core levers. Embed a culture of seller obsession and outcome-focused execution. Journey Ownership & Proposition Development Take ownership of the end-to-end Seller Journey , removing friction at every lifecycle stage. Conduct journeymapping, research, and insight to … and scale a Voice of Seller program with real-time feedback loops and structured reporting. Convert insights into clear actions, backlog prioritisation, and product decisions. Deliver behavioural and journey-level improvements through evidence-based experimentation and test-and-learn approaches. Cross-Functional Influence Act as the strategic champion for sellers across leadership forums. Ensure alignment and coordination of More ❯
