26 to 32 of 32 Knowledge Management Jobs in the UK excluding London

Take ownership of challenging issues and drive them through to resolution Work across a broad range of technical tasks, contributing to incident, problem, and knowledge management Join our on-call rota , offering technical support 24/7, 365 days a year Collaborate with internal teams and 3rd-party … applications into Production and IT Service Build strong working relationships across the business and with external partners Contribute to continuous improvement through problem management and service evolution Share knowledge and help drive a “shift-left” approach to enhance support capability across teams What you'll need Qualifications ...

line support as part of the ICT Service Desk Team, ensuring high levels of service and support. Participate in the incident, service request, and knowledge management practices within the Service Desk function, learning and using appropriate ITSM tools. Escalate complex issues to the ICT Service Desk Manager, relevant … maintenance of ICT systems and software to ensure resilience and service continuity. Including regular patching, upgrades, backups and documentation reviews. To gain experience of management and administration of user accounts, privileges and access rights in accordance with NFRS policy and industry best practice. Including supporting onboarding/offboarding processes ...

Commercial Director in securing high-value contracts. On offer is a highly competitive salary and an excellent (performance related) bonus structure. Key Responsibilities: • Bid Management: Lead the end-to-end bid process, including PQQ, RFP, and tender submissions, ensuring all deadlines are strictly met. • Content Creation: Write original, persuasive … case studies, and operational data. • Regulatory Compliance: Ensure all bid submissions strictly adhere to water industry regulations, HMRC requirements where relevant, and environmental standards. • Knowledge Management: Maintain and update a comprehensive "knowledge bank" of company certifications and technical responses. • Social Media (High-Value, new and current ...

mentor functional consultants and developers across the delivery lifecycle Support activities including solution walkthroughs, estimates, and technical responses Your Profile Essential skills/knowledge/experience: 10+ year experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments Strong hands-on experience with Dynamics 365 Customer Service … Omnichannel, and case management Proven ability to design and build POCs, demos, and reference implementations Deep understanding of Power Platform (Power Apps, Power Automate, Dataverse, Power Pages) Experience designing integrations Strong customer-facing skills with the ability to communicate complex solutions clearly Experience working in regulated or large-scale ...

effectively navigate NetSuite to carry out their roles. You’ll focus on resolving issues quickly, delivering user training, and building a strong internal knowledge base. Key Responsibilities User Support & Issue Resolution Respond to NetSuite support requests from business users Troubleshoot and resolve functional issues within the platform Escalate complex … defects and enhancement requests to the NetSuite Systems Analysts Knowledge Management & Training Deliver user training, guidance, and “how-to” support Create and maintain SOPs, training materials, and internal documentation Work with the NetSuite delivery team to ensure smooth onboarding of new business units Business Engagement Partner with business ...

workshops and translate business needs into functional designs Analyse current CRM processes, pain points, and operating model. Configure Dynamics 365 Customer Service including case management, SLAs, queues, and routing Design and build functional Proof of Concepts to validate requirements and solution fit Work closely with solution architects and developers … functional documentation including process flows and configuration guides Act as a trusted functional advisor to customer stakeholders throughout delivery Your Profile Essential skills/knowledge/experience: Strong hands-on experience with Dynamics 365 Customer Service Proven ability to configure case lifecycle, SLAs, queues, knowledge management ...

Support system implementations, onboarding, office moves, and user training Help develop reporting, including Power BI dashboards, and support adoption of new technologies Contribute to knowledge management, internal resources, and documentation Assist with technology improvement initiatives, cyber security awareness, and AI adoption About You Previous experience in IT support ...