26 to 50 of 69 Knowledge Management Jobs in the UK excluding London

part of the service desk, delivering to the standards and procedures agreed with Computacenters customers, including issue investigation, support documentation, and technical coaching. What youll do Incident/Request Management 80% Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA. Maintain technical knowledge and expertise associated with mobile platforms (iOS … Android, Workspace ONE). Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management 20% Review and … update mobile support documentation and procedures based on experience and feedback. Share knowledge with colleagues and customers through direct communication and knowledge-sharing tools. Proactively research mobile technology issues and solutions, documenting findings for team benefit. Actively develop personal knowledge of emerging mobile technologies and solutions. What youll need Current SC clearance or the eligibility and willingness More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

Digital WorkSpace Technical Product Manager who'll be the technical authority for all digital workspace products and services, with responsibility for supporting the desired architecture, integration, configuration, and lifecycle management across platforms like Microsoft 365, Azure, Intune, and Gen-AI tooling. You'll lead the technical delivery and automation of services across the Digital Employee Experience ecosystem, covering end … user computing, device management, hardware/software provisioning, service desk operations, and collaboration platforms like Microsoft 365 and Azure, ensuring performance, security, and user-centric design through direct hands-on engagement. You'll operate at the intersection of the business, focusing on technical optimisation, automation, and user-level telemetry to support continual Digital Employee Experience product improvement and adoption. … Manchester, Haywards Heath, West Sussex, or Guernsey , and want to work in the office occasionally. Core skills were looking for to succeed in the role: Demonstrable understanding of financial management, planning and operational oversight Open, collaborative and enabling mindset, able to focus on empowering colleagues to fully exploit workspace technologies. Good communication skills, both verbal and written. Good time More ❯

and standardise processes while aligning with local compliance guidelines. HR Process & Tech Automation Lead automation projects for onboarding contract and background checks via Success Factors, managin g UAT, change management, and communications. Stakeholder & Change Management Share project updates and progress with all stakeholders and support communications, training, and post-change assistance. Knowledge Management & Process Improvement Enhance … need to be successful Extensive experience in Payroll Operations, HR shared services or global business services Proven track record in delivering Payroll and HR automation and digitisation projects Strong knowledge of payroll compliance, auditing, and governance practices across EMEA Proficiency in SuccessFactors and familiarity with ADP, Time and Attendance and other HRIS tools Experience with process improvement methodologies such … as Lean or Six Sigma Project management certification (e.g., PMP, Prince2) is a plus Fluent in English mandatory, desirable French and/or Spanish Our DEI Commitment At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring More ❯

for this role A leading organisation is seeking a Service Delivery Manager to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes … Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a … similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking to make a real impact in service delivery, we'd love to hear from you. More ❯

Client Portal, and the Equiniti Privacy Centre. Senior Software Engineering Manager Apply locations: Hybrid - Worthing Time type: Full time Posted on: Posted 30+ Days Ago Job requisition id: R15382 Management Level: D Hybrid - Worthing Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. … milestones and assigns tasks and responsibilities. The role requires 2-3 days per week in our Worthing office. Roles and Responsibilities Develop and implement policy and strategy. Demonstrate operational management leadership. Analyze requirements and advise on operational improvements. Share knowledge and encourage growth. Advise on standards, methods, tools, and processes relevant to the group. Evaluate the impact of … services. Apply innovative thinking to deliver customer value. Communicate effectively to broad audiences. Advance own skills and manage development opportunities. Contribute to security, privacy, and ethics practices. Provide line management, guidance, coaching, and mentoring. Develop and maintain software development standards and best practices. Promote engineering excellence and quality. Optimize engineering lifecycle through knowledge management and learning. Build More ❯

institutions? Our client is seeking a dynamic and detail-oriented Service Analyst - Mobile Migration to join their Corporate Mobile team in Chester. If you have a passion for service management and a keen interest in mobile telephony, this role could be the perfect fit for you! About the Role: As a Service Analyst, you will play a critical role … periodic incident and aged ticket analysis to identify trends and improvement opportunities. Ad Hoc Reporting: Manage business reporting requests, empowering the business to self-serve based on reporting needs. Knowledge Management: Review and update end-user and service desk material for clarity and effectiveness. Collaboration: Work with the company-owned AI Assistant support tool to enhance support flows … during the migration effort. Backlog Management: Collaborate with supporting teams to manage and prioritize improvement initiatives. What We're Looking For: Experience: Mid-level experience in an analytical role within the Financial Services sector. Education: Degree-level education or equivalent work experience. ITIL V4 Qualification is preferred. Essential Skills: Strong problem-solving abilities with a logical mindset. Expertise in More ❯

and the business. In 2024, we were in the process of delivering two of the Bank's pioneering AI products: transforming the Complaints journey and developing a group-wide Knowledge Management solution. This has recently been recognised across the industry as we won the AI Project of the Year award at the UK IT Industry Awards 2024. In … deliver high-quality and innovative products, ensuring alignment with business goals. Code Quality and Standard Methodologies: Develop modular, testable code and ensure consistency to standard methodologies in source code management using Git. Integration and Deployment: Utilise integration tools and cloud infrastructure to implement seamless solutions, ensuring smooth deployment processes. Agile Methodologies: Champion agile development practices, including continuous integration and More ❯

Technical PMO Chester 12 month contract Inside ir35 The Corporate Mobile team are looking to hire a migration analyst to support the Service Management function within it’s Chester office. Role will be office based 3 days a week. The candidate will be joining an established team to support a migration of mobile MDM. The ideal candidate should have … an understanding of service management functions, a keen interest in technology (Ideally Mobile telephony services within an end-user computing team) and be able to document and execute processes well. Day to day activities will involve working with the global project team to design and build migration materials, work with stakeholders to advertise the program of work including communication … to perform migration and user support functions. Responsibilities: • Produce reporting for the Service Manager to support risk & compliance activities associated with user migrations, regulated users, corporate mobile device lifecycle management & adherence to Bank policies & standards. • Communicate with various stakeholders to build a deployment plan within region to support over 130k migrations to the next-gen platform. • Analyse demographic, usage More ❯

the aligned IIS manager to collectively enable data-driven decision-making through the creation and maintenance an analytics ecosystem. This will include, but not be limited to, business performance management reporting and visualisation, resource optimization analytics, sub-national/account-level opportunity mapping, analytics innovation, advanced modelling execution and partnership with the brands on strategic analytical priorities. The role … including predictive modelling, data science and machine learning, as needed Seek continuous improvement, including identification of new capabilities and/or data to maximize Pfizer’s competitive advantage Performance Management/Forecasting/Operating Plan Support: Monitor portfolio performance and deliver accurate and effective performance measurement solutions are built and maintained Monitor the external marketplace/competitive landscape and … ensure clear insights are driving commercial decisions Support data modelling and forecasting needs, including for LRF and operating plans. Primary Market Research Management: Support PMR execution and identify opportunities to elevate PMR data to enrich secondary analytics and/or execute innovative uses of existing data Accountable for meeting compliance and corporate SOP obligations of primary market research as More ❯

services. Excellent problem-solving, communication, and collaboration skills. Microsoft certifications (e.g., PL-100, PL-200, PL-400) are a plus. Demonstrated ability to deliver prescribed outcomes within established data management systems and procedures. Dedication to personal development and the growth of others through specialized training or mentorship. Ability to deliver prescribed outcomes by working as directed within established knowledge management systems. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations More ❯

and the business. In 2024, we were in the process of delivering two of the Bank's pioneering AI products: transforming the Complaints journey and developing a group-wide Knowledge Management solution. This has recently been recognised across the industry as we won the AI Project of the Year award at the UK IT Industry Awards 2024. In … deliver high-quality and innovative products, ensuring alignment with business goals. Code Quality and Standard Methodologies: Develop modular, testable code and ensure consistency to standard methodologies in source code management using Git. Integration and Deployment: Utilise integration tools and cloud infrastructure to implement seamless solutions, ensuring smooth deployment processes. Agile Methodologies: Champion agile development practices, including continuous integration and … test automation (TDD, BDD, Playwright). What you'll need Understanding of AI systems. Java with SpringBoot or python. ReactJS or knowledge of JavaScript, Nodejs, TypeScript. Delivering production grade ML models. Kubernetes and container management. Building RESTful services and Web UI. Exposure to continuous integration/continuous deployment pipelines and test automation. Exposure to public cloud infrastructure, data streaming More ❯

of PDC is a must, along with alerting toolsets such as Nexthink and Dynatrace. What you'll do Troubleshoot and restores live Pega incidents. Works with TRMs and Incident Management on fast-paced, high severity incidents. Identifies root cause and actively owns problem records through to resolution for a permanent fix to prevent incident recurrence. Reacts accordingly to urgent … teams on our Pega Cloud estate to drive quality of production implementations and to ensure guardrails are met. Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems. Suggests improvements and crafts a plan for a small part of a change management program with input from technical experts. Why Lloyds Banking Group We … incident recovery background with 24/7 on-call experience A strong Pega technical-lead mindset working with and leading partner colleagues on more complex technical recoveries Strong problem management skills, identifying patterns and solutions to repeat incidents Pega CSA certification at a minimum Experience in alerting and monitoring tools including Nexthink, Dynatrace, Splunk and TWS Experience in peripheral More ❯

of switches and routers. Remotely support end-user estate using industry recognised software. Responsible for the assessment, allocation, replacement, upgrade, and transfer of ICT equipment as appropriate. Contribute to Knowledge Management by ensuring comprehensive system documentation is created/updated using best practice standards. Responsible for the coordination and decommissioning of redundant ICT equipment ensuring the Waste Electrical … and Electronic Equipment (WEEE) regulations are adhered to and confidential data is secure prior to disposal. Assist to develop and maintain supporting documentation for service management as defined in the Service Catalogue. Provide advice/guidance where relevant to ICT security and observe all ICT security procedures in the performance of your duties. Respond to changes in priorities that … technical assistance if needed Person Specification What we are looking for in our people Essential Substantial proven experience in an ICT technical support environment. Developed and demonstrable skills and knowledge in the following areas: Network Troubleshooting Hardware & Software installation Troubleshooting Active Directory knowledge Excellent interpersonal, communication and organisational skills. The ability to work as part of a team. More ❯

services. Excellent problem-solving, communication, and collaboration skills. Microsoft certifications (e.g., PL-100, PL-200, PL-400) are a plus. Demonstrated ability to deliver prescribed outcomes within established data management systems and procedures. Dedication to personal development and the growth of others through specialized training or mentorship. Ability to deliver prescribed outcomes by working as directed within established knowledge management systems. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations More ❯

Coordinator’s (ERC) will assist both legal and nonlegal staff in coordinating the life cycle of records in their original electronic format and digitizing physical records into the document management system, thus creating a complete electronic matter file. Electronic Records Coordinator Key Responsibilities: Works with local teams to identify and remediate electronic filing concerns/commonly asked questions to … and other related educational material Utilizing metrics, proactively reaches out to individuals within assigned offices to help with digital filing projects Serves as Information Governance liaison to Information Technology, Knowledge Management, and other departments regarding electronic records management needs for various initiatives Facilitates the appropriate disposition of electronic records, including the archival and destruction Develops and/… or revises internal procedures associated with electronic records applications, including document management system, electronic signature application, and collaboration platforms Ensures that all electronic filing is completed for departing attorneys Electronic Records Coordinator Skills & Requirements: At least 3 years of experience in electronic records within a law firm or a professional services environment In depth understanding of matter-centric document More ❯

development of the team to support the business needs including the development of capabilities including Subject Matter Experts in the following areas: Technical and Material Risk Assessments Product Lifecycle Management (PLM) including Continuous Process Verification (CPV) and Validation Cleaning Validation Contamination Control, Including Extractables & Leachables (E&L) and other associated topics Lead the manufacturing support team to ensure robust … Provide responses with the appropriate sense of urgency, dealing effectively with conflicting priorities, to enable the production and release of quality product in line with production schedules Ownership of knowledge management related to the product and process, encompassing the development of implementation strategies for deepening process-related expertise within the production areas and process confirmations to ensure Product … We are looking for professionals with these required skills to achieve our goals: Degree level qualification (or strong equivalent experience) in an appropriate scientific, technical or engineering discipline. Thorough knowledge of GMP and Regulatory requirementsin a pharmaceutical environment. Thorough operational knowledge of manufacturing unit operations and plant/laboratory equipment Ability to communicate and influence effectively at all More ❯

key stakeholders, providing regular updates and ensuring customer satisfaction. Deliver permanent solutions to recurring and application performance issues. Maintain high-quality and accurate solution and application support documentation. Share knowledge and information with team members and across the company. Coordinate communications between suppliers, OEMs, and business stakeholders. Track and report progress to stakeholders. Skills, Experience, and Abilities Required: Experience … with MES/MOM technology . Knowledge of Aveva/Wonderware Intouch , PLC , SCADA , and HMI systems. Advantageous to have experience with machine integration . Strong understanding of COTS Manufacturing IT applications . Experience integrating the factory automation layer with MES . Excellent verbal and written communication skills, with the ability to interact professionally with diverse groups, including executives … managers, and subject matter experts. Knowledge of machine integration through OPC and various interfacing protocols. Familiarity with PLC, SCADA, sensors, IIOT devices , and Aveva Wonderware Intouch . Knowledge of ITIL processes is a plus. Experience with ServiceNow and understanding of Incident, Problem, Change, SLM, and Knowledge Management processes. Site Address 1. Broughton, Chester CH4 0DR, United More ❯

key stakeholders, providing regular updates and ensuring customer satisfaction. Deliver permanent solutions to recurring and application performance issues. Maintain high-quality and accurate solution and application support documentation. Share knowledge and information with team members and across the company. Coordinate communications between suppliers, OEMs, and business stakeholders. Track and report progress to stakeholders. Skills, Experience, and Abilities Required: Experience … with MES/MOM technology . Knowledge of Aveva/Wonderware Intouch , PLC , SCADA , and HMI systems. Advantageous to have experience with machine integration . Strong understanding of COTS Manufacturing IT applications . Experience integrating the factory automation layer with MES . Excellent verbal and written communication skills, with the ability to interact professionally with diverse groups, including executives … managers, and subject matter experts. Knowledge of machine integration through OPC and various interfacing protocols. Familiarity with PLC, SCADA, sensors, IIOT devices , and Aveva Wonderware Intouch . Knowledge of ITIL processes is a plus. Experience with ServiceNow and understanding of Incident, Problem, Change, SLM, and Knowledge Management processes. Site Address 1. Broughton, Chester CH4 0DR, United More ❯

development. Identify process improvements, propose and implement them for organizational development. Contribute to IT Security policy development, develop procedures, and monitor their implementation. Manage the development and operation of knowledge management systems. Develop and execute plans for specific areas, managing others as needed. Set long-term objectives and oversee performance management systems within your department. Analyze and … shaping finance as a force for good. We empower our people to innovate, explore possibilities, and grow with purpose. What you'll need Creativity in problem-solving and sharing knowledge of Testing within your team and community. Strong communication skills to effectively tell stories visually and verbally to senior stakeholders. Ability to collaborate with peers to deliver with pace More ❯

issues, and support Gather business requirements and translate them into scalable system solutions Maintain system integrity and drive continuous improvement Requirements: 4+ years of experience in Salesforce Administration Strong knowledge of Sales Cloud and Service Cloud Excellent communication skills able to explain technical features to non-technical users Salesforce Administrator Certification (ADM201) is preferred Confident facilitating workshops and supporting … cross-departmental users Experience with Lightning, Flows, validation rules, and permission sets Desirable: Exposure to Experience Cloud or Knowledge Management is a bonus Prior experience supporting change management or user onboarding Whats in it for you? £30,000 £40,000 salary (dependent on experience) Flexible hybrid working Collaborative culture with room for growth Ongoing learning and Salesforce More ❯

of switches and routers. Remotely support end-user estate using industry recognised software. Assist In the assessment, allocation, replacement, upgrade, and transfer of ICT equipment as appropriate. Contribute to Knowledge Management by ensuring comprehensive system documentation is created/updated using best practice standards. Assist with the coordination and decommissioning of redundant ICT equipment ensuring the Waste Electrical … and Electronic Equipment(WEEE) regulations are adhered to and confidential data is secure prior to disposal. Assist to develop and maintain supporting documentation for service management as defined in the Service Catalogue. Provide advice/guidance where relevant to ICT security and observe all ICT security procedures in the performance of your duties. Respond to changes in priorities that … to travel between sites in Warwickshire, as and when needed Person Specification What we are looking for in our people Essential Proven experience in an ICT technical support environment. Knowledge in the following areas: Network Troubleshooting Hardware & Software installation Troubleshooting Active Directory knowledge Excellent interpersonal, communication and organisational skills. The ability to work as part of a team. More ❯

include bonus, employee support assistance and employee discounts. What you will be doing: You will be working in a highly outcome orientated team and be expected to use your knowledge to help develop scalable and robust AI infrastructure, methods and processes that can be adopted across the organisation. This will involve: Owning aspects of the AI infrastructure and robust … deployment within the Rolls-Royce enterprise architecture, Ensuring compliance with security policies and regulation authorities, Facilitating data acquisition and associated knowledge management of projects Leading and overseeing multiple data science projects. Ensuring methods and processes are captured, documented and re-usable by the wider organisation. While the role comes with no line management responsibilities you will be More ❯

will contribute to seamless customer experiences. Your efforts in replicating software defects, coordinating fixes, and keeping customers informed will minimise disruptions and enhance customer retention. Additionally, by contributing to knowledge management, you will help improve the efficiency of the support process, enabling customers to resolve issues independently and enhancing MHR’s overall service reputation. Key Skills: Ability to More ❯

success Role Requirements Absolute Must-Haves: Fast learner, enthusiastic and positive Able to handle multiple opportunities simultaneously and laser-focused on winning the deal Strong experience in omnichannel, dialler, knowledge management, workforce optimisation, and conversational AI Demonstrable advanced knowledge of multiple software applications Nice Things to Impress With: Contact centre industry experience Generative AI Networking Cloud Telecoms More ❯