26 to 50 of 53 Knowledge Management Jobs in the UK excluding London

consolidate these into a centralized function. The consolidated team will be responsible for all application-layer support activities, including platform-related issues, production incident management, performance monitoring, L2/L3 issue resolution and end-user ticket handling. Key Responsibilities: Support Strategy and Operations Setup - Design the global support operations … framework, covering incident management, service request handling, L2/L3 models and escalation handling. - Establish and manage a 24x7 global support structure including regional support teams, tools, processes and SLAs. - Define operating models for product support, including interfaces with Cloud Operations, Product, Engineering, Delivery and Customer Success teams. - Drive ...

Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly escalate and redirect issues beyond purview or expertise to next level. Device & Equipment Management Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment. … Responsible for onboarding new hire computer & telephone assignments and desk configuration. Responsible for management and maintenance of asset inventory on an ongoing basis. Documentation & Knowledge Management Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc. Project & Initiative Support Responsible for minor ...

Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly escalate and redirect issues beyond purview or expertise to next level. Device & Equipment Management Responsible for installation, deployment, troubleshooting, management and support of desktops, laptops, tablets, mobile devices, software, peripherals, telephony, and various equipment in the environment. … Responsible for onboarding new hire computer & telephone assignments and desk configuration. Responsible for management and maintenance of asset inventory on an ongoing basis. Documentation & Knowledge Management Responsible for creation and maintenance of IT operational documents: instructions, guidelines, reference sheets, etc. Project & Initiative Support Responsible for minor ...

spend and security of supply. Own commercial negotiations, contracts, KPIs, and SLAs across your categories. Maximise the use of eProcurement tools to ensure governance, knowledge management, and continuous improvement. Establish and manage governance, risk, escalation, reporting, and benefits realisation. Champion procurement policies and compliance across the business. Lead … Strategic and commercial mindset with innovative approaches to cost and value management. Confident negotiator with strong numeracy and analytical skills. Demonstrated success in category management, supplier management, and supply chain optimisation within large, multi-site organisations. Experienced people leader with the ability to manage competing priorities and deliver ...

clients and internal teams to resolve network and IT infrastructure issues efficiently. Support configuration, deployment, and troubleshooting of client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. Skills & Experience Required Proven experience leading a service desk team within an MSP or managed network services environment. Strong technical knowledge of Cisco networking technologies (routers, switches, ASA/FTD firewalls, VPNs, wireless solutions). Hands-on experience with LAN/WAN, VLANs, routing protocols (OSPF ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? Were hiring multiple Performance Managers to join … targets, delivering great service to a wide range of customers. Well trust you to take ownership of cases and tickets in our Service Management platform, ensuring everything is handled promptly and professionally. Youll manage your own team and, through matrix management, influence and support others across the service. ...

professional services business. This senior role will shape how we deploy Microsoft Copilot, Copilot Studio, AI Agents and Fabric-powered insights to enhance productivity, knowledge management, client delivery and operational efficiency. Reporting to the CTO, you will work closely with IT, Operations, Finance, Knowledge … Copilot Studio and AI agent solutions Design scalable, secure AI workflows integrated with Microsoft 365, Teams, SharePoint, Power Platform and Dynamics (or relevant practice management systems) Create custom Copilot plugins, AI prompts, knowledge connectors and RAG-driven intelligence Data & Fabric Integration Partner with data engineering teams to leverage ...

client events. Strong team player with the ability to foster collaboration and positive working relationships Essential Technical Skills: Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery … support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating ...

grow into the role and to make a real impact in shaping how colleagues access and share information across the business.The role sits within Knowledge Management and works closely with the Intranet & Knowledge Systems Executive to ensure the intranet remains a dynamic, user-friendly hub for communication … collaboration. From supporting content editors and advising on best practice, to assisting with site management, analytics, and usability improvements, this is a key role in keeping knowledge flowing across the organisation. The specific responsibilities and objectives of the Intranet and Knowledge Systems Assistant include: Providing editing support ...

using Autopilot • Previous ITSM experience • Print devices, Uniflow, scanning • Strong network fundamentals including VPN troubleshooting. • Azure Entra ID/Active Directory Administration • Intune Administration • Knowledge Management creation and maintenance • Remote Control Tools • Server Fundamentals • SharePoint Proactive awareness and alerting of: • New software requests. • Security breaches. Your team This … system. • Highly motivated with a flexible approach. • A willingness to continually develop levels of knowledge. • Ability to support staff at different levels of ICT knowledge and experience. • Excellent time management and organisational skills with the ability to achieve results. • Full UK Driving license ...

roles or responsibilities - either delivery or technically focussed - within a professional software, systems or service team Championing Scrum and agile principles within a team Knowledge of the software lifecycle and how to apply agile methodologies to large projects Coaching and mentoring junior software developers, setting an example for them … identifying areas for improvement and training Facilitating team meetings, helping to draw thoughts and ideas from all team members Task and knowledge management tools such as Confluence, JIRA and Trello Continually looking for process improvements Bringing enthusiasm and fun to your work! It Would Be Great ...

roles or responsibilities – either delivery or technically focussed – within a professional software, systems or service team Championing Scrum and agile principles within a team Knowledge of the software lifecycle and how to apply agile methodologies to large projects Coaching and mentoring junior software developers, setting an example for them … identifying areas for improvement and training Facilitating team meetings, helping to draw thoughts and ideas from all team members Task and knowledge management tools such as Confluence, JIRA and Trello Continually looking for process improvements Bringing enthusiasm and fun to your work! It Would Be Great ...

roles or responsibilities – either delivery or technically focussed – within a professional software, systems or service team Championing Scrum and agile principles within a team Knowledge of the software lifecycle and how to apply agile methodologies to large projects Coaching and mentoring junior software developers, setting an example for them … identifying areas for improvement and training Facilitating team meetings, helping to draw thoughts and ideas from all team members Task and knowledge management tools such as Confluence, JIRA and Trello Continually looking for process improvements Bringing enthusiasm and fun to your work! It Would Be Great ...

roles or responsibilities – either delivery or technically focussed – within a professional software, systems or service team Championing Scrum and agile principles within a team Knowledge of the software lifecycle and how to apply agile methodologies to large projects Coaching and mentoring junior software developers, setting an example for them … identifying areas for improvement and training Facilitating team meetings, helping to draw thoughts and ideas from all team members Task and knowledge management tools such as Confluence, JIRA and Trello Continually looking for process improvements Bringing enthusiasm and fun to your work! It Would Be Great ...

roles or responsibilities - either delivery or technically focussed - within a professional software, systems or service team Championing Scrum and agile principles within a team Knowledge of the software lifecycle and how to apply agile methodologies to large projects Coaching and mentoring junior software developers, setting an example for them … identifying areas for improvement and training Facilitating team meetings, helping to draw thoughts and ideas from all team members Task and knowledge management tools such as Confluence, JIRA and Trello Continually looking for process improvements Bringing enthusiasm and fun to your work! It Would Be Great ...

roles or responsibilities – either delivery or technically focussed – within a professional software, systems or service team Championing Scrum and agile principles within a team Knowledge of the software lifecycle and how to apply agile methodologies to large projects Coaching and mentoring junior software developers, setting an example for them … identifying areas for improvement and training Facilitating team meetings, helping to draw thoughts and ideas from all team members Task and knowledge management tools such as Confluence, JIRA and Trello Continually looking for process improvements Bringing enthusiasm and fun to your work! It Would Be Great ...

initiatives Supporting the onboarding, training and group activities of the team Assisting with team updates and preparation of presentation and training materials Driving knowledge management and sharing activities Preferred Qualifications: Bachelor’s degree and 4-5 years of relevant experience Outstanding project management and communication skills Systems … implementation and tooling skills Fluency with common MS Office applications and AI tools Professional demeanor; confident and innovative Organized, detail-oriented, and strong time management skills Problem solver with creative and innovative approach along with strong decision-making abilities Ability to perform in a fast-paced and continually evolving ...

Test pack. Test Execution : Execute Test Scenarios & Test cases as per the agreed plan and schedule across various different Test phases & Test cycles. Defect Management : Identify & log defects. Participate & support defect triage. RAID : Input identified RAID to Test Lead &/or Test Manager. Support reporting into TAG (Test Assurance … participate in Peer reviews. Test Support : Provide UAT & ELS Support via Test creation, Test Preparation, Test execution, Defect Retests, Regression Tests, Demo's, etc. Knowledge Management: Across the Test Lifecycle, provide test knowledge support where required. Create Knowledge Transfer documentation at various different points ...

problems that truly matter. Your Impact: What You'll Be Doing Troubleshoot and Resolve Customer Issues: Take ownership of escalations, applying deep product domain knowledge to troubleshoot issues as part of a Root Cause Analysis to ensure the core problem is identified. You'll reproduce customer issues, investigate … excellent judgment. Champion Continuous Improvement: Build strong relationships with stakeholders in Engineering and Support to drive improved customer and support outcomes. You will leverage knowledge of customer success and support teams to identify areas of the product which generate a large number of queries . This data is then ...

product documentation including but not limited to user manuals, web-based help guides, workflow videos, and other material aimed at increasing the level of knowledge in our userbase as well as minimising the reliance on our engineering and support teams. You will handle the creation of various documentation materials … pace. Follow the product lifecycle closely and ensure that all documentation and other information is up to date. Support the company with oversight in knowledge management and guidance in delivering internal and external information which is entirely comprehensible and presented in a consistent and coherent manner while aligning ...

product documentation including but not limited to user manuals, web-based help guides, workflow videos, and other material aimed at increasing the level of knowledge in our userbase as well as minimising the reliance on our engineering and support teams. You will handle the creation of various documentation materials … pace. Follow the product lifecycle closely and ensure that all documentation and other information is up to date. Support the company with oversight in knowledge management and guidance in delivering internal and external information which is entirely comprehensible and presented in a consistent and coherent manner while aligning ...

central part of a wider transformation function with responsibilities for legal teams across EMEA and works in close collaboration with Legal Project Management team (LPM), the Legal Services Team (LST) in Newcastle, the Digital Solutions team (DS), IT and the Knowledge Management team (KM). The goals … firm. This is done by identifying opportunities to support, and deliver innovation solutions, using technology, and new ways of working. Key Responsibilities Team Management Supervise a team of legal professionals on a per matter basis with legal tasks that are best performed by process-centric specialists utilising legal technology ...

ensuring operational stability and performance. Support the design and implementation of infrastructure solutions, contributing best practice and operational insight. Lead and assist with problem management, including patching, configuration changes, and service restoration. Contribute to the strategic development of IT infrastructure through research, testing, and PoC activities. Manage the deployment … security accreditations. Liaise effectively with internal teams, users, and external service providers, ensuring high levels of service delivery. Maintain accurate documentation and promote effective knowledge management practices. Essential Qualifications Strong experience in Microsoft Azure infrastructure and services. Proven track record in supporting and managing infrastructure environments (on-premise ...

when necessary. Ensure adherence to architecture, design, quality, security, and critical product safety standards. Continuous Improvement: Drive a culture of improvement through reuse, cooperation, knowledge management, and lessons learned. Ready to Shape the Future? If you are a dynamic Software development Project Manager with the skills and vision ...

wide transformation. In this role you will administer, configure, and enhance the ServiceNow platform to support ITSM processes including Incident, Problem, Change, Request, and Knowledge Management. You will work closely with stakeholders across the business to optimise workflows, implement improvements, and drive automation. You will also produce technical documentation … stakeholders to define requirements and deliver improvements *Produce documentation, support integrations, and troubleshoot issues The Person: *Proven experience working with and configuring ServiceNow *Strong knowledge of ITSM processes and ITIL principles *Excellent communication, analytical, and problem-solving skills *Ability to work independently and within cross-functional teams Reference Number ...