26 to 50 of 59 Knowledge Management Jobs in the UK excluding London

complex environment. Key Responsibilities: As the Information Manager, you will be the custodian of project data and compliance, reporting directly to Programme Leads: Strategic Prioritization: Define and govern Information Management (IM) task priorities , ensuring all data activities directly support and align with Programme Functional Leads. System Integration & Management: Champion the effective use and integration of specialized IM tools … including Meridian , TSN , SharePoint , and MS Teams ) within the Programme's digital architecture. Regulatory Assurance: Conduct rigorous checks and provide assurance of all records management integrity , guaranteeing full compliance with Client Management System (CMS) and associated requirements. Compliance Liaison (UK/Fr): Act as the primary technical point of contact (POC) for all IM issues concerning critical UK … and French regulatory standards. Handover Coordination: Lead the coordination of all IM activities with the Handover Management Function , ensuring definitive information packages are prepared for final client acceptance. Digital Collaboration Oversight: Manage and resolve Programme-specific Data & Correspondence Control (DCC) issues , coordinating closely with the Integration and Knowledge Management (IKM) team. Innovation & Upskilling: Actively seek continuous improvement More ❯

this role A leading organisation is seeking an IT Service Delivery Lead to join its operations team, focusing on enhancing the quality of IT service processes and managing internal knowledge resources. This is a key role for someone passionate about continuous improvement, service excellence, and knowledge sharing. Key Responsibilities: Monitor and improve the quality of IT ticketing processes … Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience within a … similar role Familiarity with ITIL principles and service management frameworks Analytical mindset Excellent communication and documentation skills Proven ability to lead training and drive process improvements If you're a proactive and detail-oriented professional looking to make a real impact in service delivery, we'd love to hear from you. More ❯

Title: Business Analyst Contract: 2-year fixed term Salary: £50,000 Work Location: Mostly remote, but you will report into the Birmingham office Roles Available: 3 (in Finance, Asset Management, and Operations teams) About the Role Gleeson Recruitment Group have just been briefed on a fantastic opportunity for 3 Business Analysts to join a great organisation in the heart … visual process maps. Document existing business processes through workshops (remote or in person), interviews, and process walkthroughs to build a comprehensive and accurate picture of existing operations-especially where knowledge is fragmented or undocumented. Identify opportunities for process improvement, simplification, and innovation during both mapping and blueprinting stages. Business requirements - Facilitate workshops and interviews to gather requirements, identify business … support software providers in configuring solutions that fit the businesses requirements. Collaborate with IT, third-party suppliers, and business leads to ensure accurate system configuration and design. Support change management activities by ensuring stakeholders understand process changes and by providing process documentation for training and onboarding. Support change impact analysis and contribute to testing, training, and rollout activities. Champion More ❯

responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and … recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management best practices. Skilled in data analysis, trend reporting, and root cause investigation. Excellent communication, stakeholder engagement, and documentation skills. Proven leadership experience in More ❯

existing documentation. Document software systems, APIs, workflows, and development processes in alignment with internal style guides and standards. Create and deliver engaging PowerPoint presentations for training, stakeholder communications, and management briefings. Ensure consistency, accuracy, and clarity across all written materials and presentations. Contribute to knowledge management systems and support continuous improvement in documentation practices. Review and edit … collaboration skills to work effectively with diverse teams. Critical thinking and analytical skills to understand user needs and the information gap. Proficiency with common technical writing tools and content management systems. Education & Experience Extensive experience in technical writing, process documentation, or software engineering-related roles. Good knowledge of cybersecurity concepts, best practices, and current industry trends. Mandatory Skills More ❯

Senior E-Learning Project Manager – (Strong Client Facing Experience) Must Have: Strong Client engagement experience Project Management within an E-Learning environment 4 days a week onsite We are seeking an experienced Senior E-Learning Project Manager to lead and manage multidisciplinary teams in the development of innovative and interactive content. This role offers the opportunity to collaborate with … of contact for clients, understanding their needs, assessing risks, and preparing responses to project proposals. Manage multiple complex projects concurrently, ensuring meticulous documentation and progress updates. Apply advanced project management methodologies to ensure projects are delivered on time, within budget, and aligned with quality standards. Oversee project finances, providing clear updates to clients and optimizing project profitability. Proactively identify … and manage risks, adapting strategies to navigate project changes effectively. Collaborate with management, contributing insights for business development and fostering strong client relationships. Experience Proven ability to meet strict deadlines in a dynamic, fast-paced environment. Strong organizational skills with experience managing multi-disciplinary, remote, and multi-location teams. Minimum of 5 years' project management experience, in e More ❯

Senior E-Learning Project Manager – (Strong Client Facing Experience) Must Have: Strong Client engagement experience Project Management within an E-Learning environment 4 days a week onsite We are seeking an experienced Senior E-Learning Project Manager to lead and manage multidisciplinary teams in the development of innovative and interactive content. This role offers the opportunity to collaborate with … of contact for clients, understanding their needs, assessing risks, and preparing responses to project proposals. Manage multiple complex projects concurrently, ensuring meticulous documentation and progress updates. Apply advanced project management methodologies to ensure projects are delivered on time, within budget, and aligned with quality standards. Oversee project finances, providing clear updates to clients and optimizing project profitability. Proactively identify … and manage risks, adapting strategies to navigate project changes effectively. Collaborate with management, contributing insights for business development and fostering strong client relationships. Experience Proven ability to meet strict deadlines in a dynamic, fast-paced environment. Strong organizational skills with experience managing multi-disciplinary, remote, and multi-location teams. Minimum of 5 years' project management experience, in e More ❯

Service Management Specialist - JSM Rate: 580 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident, problem, and change … management processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute-based automation More ❯

Service Management Specialist - JSM Rate: £580 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident, problem, and change … management processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute-based automation More ❯

The Team The IDT team is a central part of a wider transformation function with responsibilities for legal teams across EMEA and works in close collaboration with Legal Project Management team (LPM), the Legal Services Team (LST) in Newcastle, the Digital Solutions team (DS), IT and the Knowledge Management team (KM). The goals of the broader … and (iii) financial performance of the firm. This is done by identifying opportunities to support, and deliver innovation solutions, using technology, and new ways of working. Key Responsibilities Team Management Supervise a team of legal professionals on a per matter basis with legal tasks that are best performed by process-centric specialists utilising legal technology tools, including AI to … streamline processes and improve efficiency. Identifying training needs, creating guidance and providing coaching to ensure matter teams have the requisite knowledge and practice specific skills to deliver high-quality output. Foster a collaborative and productive work environment collaborating with other members of the Legal Transformation Programme (LTP) and relevant legal teams. Service Delivery Ensure that legal teams are undertaking More ❯

JIRA Workflow SME - Service Management Rate: £650 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service … Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident, problem, and … change management processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute-based More ❯

JIRA Workflow SME - Service Management Rate: 580 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service … Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident, problem, and … change management processes. Create and optimise automation rules to streamline ticket handling and escalation processes. Develop and manage Proforma forms for structured data capture and improved user experience. Configure and support ITSM modules (Request, Incident, Problem, Change, Asset, and Configuration Management). Administer and maintain the Assets module (Insight), including: Asset schema design Custom field integrations Attribute-based More ❯

problem resolution. Build strong relationships with senior stakeholders and act as a trusted business partner. Manage vendor performance and ensure compliance with contractual and regulatory standards. Drive continuous improvement, knowledge management, and capability building across teams. Drive adoption of the current ITIL/ITSM best practices and support implementation of new tools Engage and influence regional teams, to … leading global service teams in complex, multi-region organisations. Strong understanding of ITIL and process improvement. Demonstrated success managing outsourced delivery models (India experience advantageous). Skilled in stakeholder management, change leadership, and building trust across diverse teams. Familiar with hybrid cloud (Azure), ERP (SAP), and enterprise technology platforms. A collaborative, pragmatic, and culturally aware leader with exceptional communication More ❯

Solutions For Technical And Security Issues. 2. Collaborate With Support Teams To Resolve Escalated Tickets Within Agreed Slas, Ensuring Seamless Operations And Maintaining A Strong Security Posture. 3. Enhance Knowledge Management By Updating And Managing The Knowledge Base, Providing Training To New Team Members, And Coaching Analysts To Improve Team Performance. 4. Monitor And Improve Customer Satisfaction … While Addressing Potential Security Threats. 5. Adhere To Quality Standards And Regulatory Requirements, Ensuring Compliance With Company Policies And Contributing To Continuous Service Improvement. Skill Requirements 1. In-Depth Knowledge Of O365 Administration And Its Services. 2. Strong Troubleshooting Skills For Complex Technical Issues In O365 Environments. 3. Proficiency In Conducting Root Cause Analysis And Implementing Effective Solutions. 4. More ❯

Engineer (Technical Business Analyst - Wealth Life & Pensions), a senior technical role at the heart of the Engineering team. With a passion for technology, innovation and collaboration they keep their knowledge current, continuously seeking to design, build and deliver better than yesterday. Will thrive on the chance to employ their multi-faceted skills to create industry-leading solutions in a … of emerging technologies, models, methods etc. on an ongoing basis to enable competitive differentiation and strengthening of existing product technology. Drive optimisation of the engineering lifecycle through a systematic knowledge management and continuous learning process to better enable the organization to meet market and client needs Mentor and guide all engineers within your home and assist with technical … and Attributes The ideal candidate will have the below skills, capabilities and attributes: Experience in engineering activities in a Product SaaS organisation, including scrum agile methodologies, efficiency improvement, configuration management, release readiness, documentation/technical writing, process, data and system engineering, analytical skills in business, process, data and system, lifecycle management and complex problem solving Experience of having More ❯

success Role Requirements Absolute Must-Haves: Fast learner, enthusiastic and positive Able to handle multiple opportunities simultaneously and laser-focused on winning the deal Strong experience in omnichannel, dialer, knowledge management, workforce optimisation, and conversational AI Demonstrable advanced knowledge of multiple software applications Nice Things to Impress With: Contact centre industry experience Generative AI Dialler management More ❯

success Role Requirements Absolute Must-Haves: Fast learner, enthusiastic and positive Able to handle multiple opportunities simultaneously and laser-focused on winning the deal Strong experience in omnichannel, dialer, knowledge management, workforce optimisation, and conversational AI Demonstrable advanced knowledge of multiple software applications Nice Things to Impress With: Contact centre industry experience Generative AI Dialler management More ❯

success Role Requirements Absolute Must-Haves: Fast learner, enthusiastic and positive Able to handle multiple opportunities simultaneously and laser-focused on winning the deal Strong experience in omnichannel, dialer, knowledge management, workforce optimisation, and conversational AI Demonstrable advanced knowledge of multiple software applications Nice Things to Impress With: Contact centre industry experience Generative AI Dialler management More ❯

services Carries out virtual and physical infrastructure/network/storage builds and rebuilds Assists in the preparation of detailed technical delivery plans Maintain detailed network design documentation and knowledge management for operational transparency Contribute to the design and integration of new network solutions to meet evolving business needs Collaborate with cross-functional teams to implement network improvements …/proven experience on this level Microsoft PowerShell, Bash, Windows Server/Desktop and/or Redhat Linux (RHEL) Server/Desktop Administration, Hypervisor (vmware), Citrix VDI, Active Directory Knowledge of coding languages for scripting (e.g. Bash, PoweShell, Python, Perl, BAT) If this role is of interest, please send a copy of your CV to Tom McGuire by clicking More ❯

shape the next generation of legal technology. This is a unique opportunity to work within a forward-thinking tech team that's reimagining how AI can transform client delivery, knowledge management, and operational excellence across a global firm. Why this role? Work directly with data scientists and AI engineers on enterprise-scale AI and machine learning products. Build More ❯

shape the next generation of legal technology. This is a unique opportunity to work within a forward-thinking tech team that's reimagining how AI can transform client delivery, knowledge management, and operational excellence across a global firm. Why this role? Work directly with data scientists and AI engineers on enterprise-scale AI and machine learning products. Build More ❯

shape the next generation of legal technology. This is a unique opportunity to work within a forward-thinking tech team that's reimagining how AI can transform client delivery, knowledge management, and operational excellence across a global firm. Why this role? Work directly with data scientists and AI engineers on enterprise-scale AI and machine learning products. Build More ❯

you'll shape how an entire organisation manages its workforce. What You'll Own & Deliver: 🏗️ Technical Leadership Drive the complete migration from Kronos Workforce Central to UKG Pro Workforce Management Architect and validate system configurations that will serve as the blueprint for the future Lead cross-functional workshops that translate business needs into technical reality ⚡ Operational Excellence Deliver seamless … day support across the current Kronos ecosystem Engineer pay rules, work rules, and shift patterns that optimize operational efficiency Master complex integrations between HR, payroll, and Time & Attendance platforms 🎓 Knowledge Transfer & Empowerment Design and deliver training programmes that upskill operational teams Create documentation and SOPs that become the foundation for future support models Provide hands-on, on-site support … of managing vendor relationships and escalating issues effectively Operational Excellence: Expert-level troubleshooting and issue resolution capabilities Experience with interface monitoring in complex, multi-system environments Outstanding documentation and knowledge management skills What Makes This Opportunity Special? ✅ National Impact: Shape workforce management for thousands of employees ✅ Future-Focused: Work with cutting-edge SaaS platforms and modern architectures More ❯

you'll shape how an entire organisation manages its workforce. What You'll Own & Deliver: 🏗️ Technical Leadership Drive the complete migration from Kronos Workforce Central to UKG Pro Workforce Management Architect and validate system configurations that will serve as the blueprint for the future Lead cross-functional workshops that translate business needs into technical reality ⚡ Operational Excellence Deliver seamless … day support across the current Kronos ecosystem Engineer pay rules, work rules, and shift patterns that optimize operational efficiency Master complex integrations between HR, payroll, and Time & Attendance platforms 🎓 Knowledge Transfer & Empowerment Design and deliver training programmes that upskill operational teams Create documentation and SOPs that become the foundation for future support models Provide hands-on, on-site support … of managing vendor relationships and escalating issues effectively Operational Excellence: Expert-level troubleshooting and issue resolution capabilities Experience with interface monitoring in complex, multi-system environments Outstanding documentation and knowledge management skills What Makes This Opportunity Special? ✅ National Impact: Shape workforce management for thousands of employees ✅ Future-Focused: Work with cutting-edge SaaS platforms and modern architectures More ❯

the implementation and development of new and existing systems within EOC, in order to deliver national and local operational targets. Coordinate exercise and testing within EOC. Supervise and support knowledge management administrators. Developing working relationships with colleagues within own organisation and other organisations that are productive in terms of supporting and delivering your work and that of the …/yas/yasoneteam/index.html Job description Job responsibilities For more detailed information, please see the attached job description for full roles and responsibilities. Person Specification Qualifications/Knowledge Essential Vocational qualifications level 4 Experience Essential Project involvement and implementation of change Working to deadlines and experience of delivering on conflicting priorities Skills Essential The ability to communicate … at all levels of personnel both internally and externally Strong analytic and critical reasoning skills and capable of effective problem solving Computer literate with a good working knowledge of CSV GML files spreadsheets Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for More ❯