all support calls within the ITSM call logging tool. Maintain a high degree of customer service for all queries and adhere to all service management principles. Liaise and work with other JD Technical teams as required. Liaise with third-party technical support teams when necessary. Document working procedures and … store within the knowledgemanagement database. What We're Looking For: 3+ years working in a service support environment with exposure to ITIL processes. Server administration experience with Red Hat, CentOS, AlmaLinux or Oracle Linux, releases 7 through 9. Experience with Bash scripting and associated tools such as More ❯
london, south east england, United Kingdom Hybrid / WFH Options
Quinbrook Infrastructure Partners
with industry best practices (e.g., ISO 27001, NIST). Protect company systems and data through robust policies, security tools, and continuous monitoring. Device & Endpoint Management : Oversee the full lifecycle of company laptops and devices, from procurement and configuration to deployment, patching, and secure decommissioning. Implement MDM (Mobile Device Management) to ensure consistency and compliance. Identity & Access Management (IAM): Implement and manage SSO and IAM solutions to centralise access controls, reduce risk, and improve user experience across systems. Cloud-first Strategy : Lead the migration and integration of core IT systems into secure, scalable cloud environments (e.g., Microsoft … scalable and responsive global IT support model, including ticketing systems, SLAs, and standardised onboarding/offboarding processes. Collaboration Tools & Intranet: Lead the implementation and management of internal collaboration tools, including the development of an intranet or SharePoint environment to support knowledge sharing, document management, and employee engagement More ❯
You will work on the execution of executive search mandates, owning the research phase of the search process as well as proactively contributing to knowledgemanagement and business development preparation. Research is a critical part of the client solution and is valued as the most vital element of … documents, status reports and candidate appraisals Attend candidate and client meetings Capture and share relevant search, sector and market related information, trends, data and knowledge Assist with the preparation of compelling pitch documentation and business generation strategies Collate market intelligence and grow the clients network across key markets Required More ❯
Reading, Oxfordshire, United Kingdom Hybrid / WFH Options
AWE
in order to apply for DV clearance. Let us introduce the role AWE is currently recruiting for a Configuration Administrator for the Information, Configuration & KnowledgeManagement group. Key Accountabilities: Accountable for assisting in maintaining Configuration Control system across their area(s) of responsibility. Maintaining baselines (under direction) in More ❯
Machine Learning Engineer - RAG Experience - Founding Engineer Machine Learning Engineer Required for a well funded Start-Up building an innovative tool and knowledgemanagement solution to save consultancies considerable time. You will be looking to work for an early stage Start-Up working with a small but world More ❯
record in optimizing People Operations functions and a passion for leveraging data and technology to continue our transformation of service delivery, process documentation, and knowledge management. This leader will lead our capabilities in creating one SB employee experience, fostering a culture of innovation and continuous improvement. Key Responsibilities Strategic … experience. Enhancement of Self Service Capabilities : Leverage technology, data and AI/ML to evolve our platform of employee and manager self-service. Change Management: Drive change management initiatives to ensure smooth adoption of new technologies and processes. Team Leadership : Manage and develop the HR Operations team to … Relations: Lead capabilities in resolving employee relations matters, in partnership with the People Partnering team, and maintaining positive relationships across our employee population. Budget Management: Oversee the HR operations budget, ensuring resources are used efficiently and effectively. Associate Experience: Champion initiatives that enhance the overall associate experience, making Simply More ❯
a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic Help Desk & Service … Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational … Manager will be responsible for ensuring outstanding service delivery to our clients and creating a motivated, high-performing service team internally. Key Responsibilities Team Management Lead, mentor, and manage the Help Desk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards More ❯
Employment Type: Permanent
Salary: £40000 - £50000/annum Hybrid, Bonus, Health Care Plan
a trusted Managed Services Provider (MSP) delivering tailored IT solutions to businesses across the UK. We pride ourselves on exceptional customer service, proactive IT management, and a people-first approach. Our culture is collaborative, energetic, and committed to excellence. Role Overview We are seeking a dynamic Help Desk & Service … Delivery Manager to oversee the performance of our Help Desk team and the delivery of our managed services to clients. This is a management-focused role, not a technical hands-on position. The ideal candidate will have a strong background in people management, customer service leadership, and operational … Manager will be responsible for ensuring outstanding service delivery to our clients and creating a motivated, high-performing service team internally. Key Responsibilities Team Management Lead, mentor, and manage the Help Desk team, ensuring high levels of motivation, performance, and professional development. Set clear objectives, KPIs, and service standards More ❯