Digital Apprentice
- Hiring Organisation
- COMPANIES HOUSE
- Location
- Cardiff, South Glamorgan, Wales, United Kingdom
- Employment Type
- Temporary
- Salary
- £26,000
calls through first-line resolution, task management, user training, enhancement requests, and identifying and resolving defects/issues. Providing trend analysis to support continuous improvement and incident reduction. This includes generating reports and dashboards for managers and users to help identify high-volume or recurring errors and potential process … Contributing ideas for the development of new features and support the training associated with these enhancements. Youll also be involved in: 1. ServiceNow Support & Process Improvement Providing first line support and admin for our ServiceNow platform, looking after Incident, Task and Request calls, spotting anything that needs escalating ...