Support Services Practice Lead
- Location
- Birmingham, England, United Kingdom
capability. This is a senior leadership role sitting above Team Leads and Support Analysts, accountable for service performance, customer satisfaction, operational excellence and continuous improvement across the support function. You will define how support services are delivered across the business, establishing standards, processes, governance and best practice while ensuring … organisational standards. Drive compliance with security, audit and operational requirements. Identify opportunities to improve service quality, efficiency and customer experience. Lead automation, tooling and process improvement initiatives. Drive root cause analysis and problem management activities. Improve service maturity through innovation, standardisation and best practice adoption. Champion a culture ...