Birmingham, Tile Cross, West Midlands (County), United Kingdom Hybrid / WFH Options
Pertemps Birmingham Industrial
a strategic, hands-on Head of Business Systems to lead system improvements across a multi-entity group. Acting as the bridge between technical teams and departments, you'll drive process optimisation, support project delivery, and ensure business systems-particularly Sage across multiple modules-meet the needs of both large divisions and smaller business units. Key Responsibilities: Act as the … of contact for new project work into the MIS/Business Systems function. Gather requirements, define scope, and shape deliverables aligned with wider business strategy. Champion Sage usage and improvement across multiple departments and business areas. Liaise with Sage providers and internal teams to enhance functionality and reporting. Build strong relationships with department heads across all sizes of business … saving opportunities. Develop business cases and CAPEX submissions, including ROI evaluation. Present system updates and proposals to senior leadership and steering groups. Promote user engagement, training support, and continuous improvement across the group. What We're Looking For: Strong experience in a Business Systems, Process Development, or Continuous Improvement role. Proven experience working with Sage software across More ❯
brand new position reporting into our Director of Operations Shared Services. The Head of Operations MI, Performance and Budget Assurance is responsible for leading the development, implementation, and continuous improvement of Management Information (MI) systems, performance reporting across all operational functions and tracking, reporting and assurance of all Operations budgets. This role will ensure that robust data and insights … progress MI System Development & Management Oversee the design, development, and maintenance of comprehensive MI dashboards, reports, and data models. Generate impactful operational performance MI and insights to drive continuous improvement initiatives. Identify cross-cutting trends in performance data, providing a holistic view of operational health. Ensure data accuracy, integrity, and consistency across all operational data sources. Identify and implement … risk, and other departments to ensure alignment of performance reporting and data interpretation. Present findings and recommendations to diverse audiences, clearly communicating complex data in an understandable format. Continuous Improvement Stay abreast of industry best practices in MI, data analytics, and performance management. Drive initiatives to automate reporting processes and improve efficiency in data delivery. Proactively identify opportunities for More ❯
Maidstone, Kent, England, United Kingdom Hybrid / WFH Options
Goldhawk Associates
We are working with an exciting business who are looking to recruit an Operations Coordinator to support the ongoing improvement and efficiency of its core business processes and systems. This role plays a vital part in enabling smooth service delivery and providing actionable insights to leadership.Working alongside the Continuous Improvement Lead, you’ll help maintain, optimise, and embed … cross-functional coordination, ensuring consistency, clarity, and stakeholder satisfaction.This position is ideal for someone who is highly organised, detail-oriented, and tech-savvy—with a strong focus on solutions, processimprovement, and effective communication. Key Responsibilities Assist in maintaining and coordinating key business systems and operational processes Support service delivery by ensuring systems and workflows are efficient and … reliable Gather and organise management information to support decision-making Contribute to process documentation, performance trend tracking, and root cause analysis Support the rollout and optimisation of digital tools used across teams Collaborate cross-functionally to ensure consistent process understanding and adoption Manage internal stakeholder queries and support operational needs proactively What You’ll Bring Strong organisational skills More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Capital One (Europe) plc
communication of performance against targets or to support review of outlooks (i.e. forecasts) and budgets Streamlining processes by finding automation wins or easier ways of doing things Driving forward processimprovement-related activities for the benefit of the department Working with team members and wider the FP&A team to contribute to monthly financials review (MFR) meetings, Annual … e.g. OneStream, Workday, GSuite, Microsoft Office) Leveraging large datasets and bringing together different sources of data to bring insights to the business Investigating new technologies and tools and supporting processimprovement workstreams Using business knowledge to enable work to be focussed on finance priorities Pushing the envelope of our capabilities via new data and automation Focusing on key … with teams internal and external to Finance Ability to coordinate a complex set of inputs with different drivers, timelines and priorities and bring it together in a story Continuous improvement and change-agility mindset Where and how you'll work This is a permanent position based in our Nottingham office. Our hybrid working model offers you the flexibility to More ❯
west yorkshire, yorkshire and the humber, united kingdom Hybrid / WFH Options
City & Guilds
in Wakefield. This role is pivotal in driving continuous improvements within our Awarding Organisation (AO) Operations team. Youll identify and either support or lead a wide range of internal process and data improvement projects, establishing the implementation of positive changes that result in improved efficiency, KPIs and quality of service across the operations teams. Experience or qualifications in … business improvement techniques such as Lean Six Sigma would be advantageous. In this role, you will leverage your knowledge and skills in Excel, Power BI, and Power Automate to recommend and specify process and system improvements, supporting tactical improvements that complement existing and future technologies. You will support colleagues across AO Operations with data and reporting requirements, ensuring … to a Lead Operations Manager within the Centre Operations arm of our Awarding Organisation (AO) Operations function. Your responsibilities will include: Identifying areas and/or processes that require improvement and implementing a delivery project plan to deliver these improvements on time Utilising capabilities in Excel, Power Automate and Power BI alongside other tools available to you to implement More ❯
leeds, west yorkshire, yorkshire and the humber, united kingdom Hybrid / WFH Options
City & Guilds
in Wakefield. This role is pivotal in driving continuous improvements within our Awarding Organisation (AO) Operations team. Youll identify and either support or lead a wide range of internal process and data improvement projects, establishing the implementation of positive changes that result in improved efficiency, KPIs and quality of service across the operations teams. Experience or qualifications in … business improvement techniques such as Lean Six Sigma would be advantageous. In this role, you will leverage your knowledge and skills in Excel, Power BI, and Power Automate to recommend and specify process and system improvements, supporting tactical improvements that complement existing and future technologies. You will support colleagues across AO Operations with data and reporting requirements, ensuring … to a Lead Operations Manager within the Centre Operations arm of our Awarding Organisation (AO) Operations function. Your responsibilities will include: Identifying areas and/or processes that require improvement and implementing a delivery project plan to deliver these improvements on time Utilising capabilities in Excel, Power Automate and Power BI alongside other tools available to you to implement More ❯
Wakefield, West Yorkshire, Yorkshire, United Kingdom Hybrid / WFH Options
City & Guilds
in Wakefield. This role is pivotal in driving continuous improvements within our Awarding Organisation (AO) Operations team. Youll identify and either support or lead a wide range of internal process and data improvement projects, establishing the implementation of positive changes that result in improved efficiency, KPIs and quality of service across the operations teams. Experience or qualifications in … business improvement techniques such as Lean Six Sigma would be advantageous. In this role, you will leverage your knowledge and skills in Excel, Power BI, and Power Automate to recommend and specify process and system improvements, supporting tactical improvements that complement existing and future technologies. You will support colleagues across AO Operations with data and reporting requirements, ensuring … to a Lead Operations Manager within the Centre Operations arm of our Awarding Organisation (AO) Operations function. Your responsibilities will include: Identifying areas and/or processes that require improvement and implementing a delivery project plan to deliver these improvements on time Utilising capabilities in Excel, Power Automate and Power BI alongside other tools available to you to implement More ❯
Abingdon, Oxfordshire, United Kingdom Hybrid / WFH Options
RM Education
You will work closely with our Customer Relationship Managers and wider teams to constantly evolve and improve the service we provide, to achieve this you will need both a process and customer/supplier orientated background. Main Responsibilities: 1.Delivery Responsible for the delivery of the eAssessment service from planning through to reconciliation to closure including input into service-based … to the internal customer team and assist in the production of and review the operational SLA report for your customer. Analyse performance to identify CSI opportunities. Responsible for internal processimprovement activities for your customer(s) and/or team (continual improvement) and contribute to strategic improvement activities. Deliver the Continual Improvement processes for your … documentation). Contribute to the RM accreditation activities to ISO standards, such as participating in internal and external audits and maintain your documentation to agreed standards. Present operational or process changes relating to your customer at the RM Change Approval Board. Work with Operational Managers and Customer Relationship Managers to deliver RM strategic objectives. Attend, contribute to and lead More ❯
mitigation strategies • Track quality and utilization metrics • File and track tickets, following up on blocks to productivity • Provide regular, formal & informal feedback to direct reports • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean • Communicate effectively in English A day in the life We are seeking an experienced team manager to … with management. • Proficiency verbal and written communication skills in English • Experience in understanding performance metrics and developing them to measure progress against key performance indicators PREFERRED QUALIFICATIONS • Experience with processimprovement/quality control tools and methods • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues • Excellent communication, strong … organizational skills and very detail-oriented • Strong interest in hiring and developing people in their respective roles • Leadership experience in coaching and performance management • Experience in managing process and operational escalations • Experience with aspects of speech and language technology • Fluency in a foreign language (German, French or Italian) is a plus • Experience in practical application of methodologies such as More ❯
mitigation strategies • Track quality and utilization metrics • File and track tickets, following up on blocks to productivity • Provide regular, formal & informal feedback to direct reports • Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean • Communicate effectively in English A day in the life We are seeking an experienced team manager to … with management. • Proficiency verbal and written communication skills in English • Experience in understanding performance metrics and developing them to measure progress against key performance indicators PREFERRED QUALIFICATIONS • Experience with processimprovement/quality control tools and methods • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues • Excellent communication, strong … organizational skills and very detail-oriented • Strong interest in hiring and developing people in their respective roles • Leadership experience in coaching and performance management • Experience in managing process and operational escalations • Experience with aspects of speech and language technology • Fluency in a foreign language (German, French or Italian) is a plus • Experience in practical application of methodologies such as More ❯
Birmingham, Leeds, Liverpool, London (Canary Wharf), United Kingdom Hybrid / WFH Options
UK Health Security Agency
relationships, working independently and having a good understanding of the work area. Essential criteria: Proven experience as a Business Analyst, working on highly complex and technical projects and business process improvements. Excellent communication and stakeholder management skills. Has experience of discussing requirements with diverse user groups to establish deliverables. Strong analytical and problem-solving abilities. Proficiency in business analysis … tools and techniques, in particular process modelling and technical requirements elicitation. Experience of Agile working and able to identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes Experience of Business modelling and able to lead on the modelling of processes, systems and data at varying levels of detail or complexity across a … project or programme Experience of Business processimprovement, including identifying opportunities to improve business performance, leading the analysis, identification, design, prioritisation and implementation of process and business changes to improve business operations and services. Experience of requirements definition and management; key responsibility for eliciting, analysing and validating business requirements and user needs, using the most appropriate and More ❯
improve data collection and storage processes. Stakeholder Collaboration: Work closely with the UK Operations Team, Investment Team, and other stakeholders to understand their data needs and provide relevant insights. ProcessImprovement: Identify opportunities for process improvements and automation within the data analysis and reporting functions. Implement best practices to enhance efficiency and effectiveness. Compliance: Ensure all data … request, or identifying information such as your address or date of birth, before proceeding with your request. If you are resident in the UK, EEA or Switzerland, we will process any access request you make in accordance with our commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield. More ❯
gather requirements, define project scope, and ensure alignment with business objectives. User Stories and Acceptance Criteria: Develop clear and concise user stories and acceptance criteria to guide development teams. ProcessImprovement: Identify opportunities for process improvements and recommend solutions to enhance business efficiency and effectiveness. Data Analysis: Analyse data to provide insights and support decision-making processes. … Documentation: Create and maintain comprehensive documentation, including business requirements, process flows, and user guides. Collaboration: Work closely with product owners, developers, and other team members to ensure successful project outcomes. WHAT ARE WE LOOKING FOR IN A CANDIDATE? Experience as a Business Analyst, with a strong background in agile methodologies. Proven ability to conduct deep and thorough business analysis. More ❯
Cambridge, Cambridgeshire, United Kingdom Hybrid / WFH Options
TidalSense limited
and Tier 2 technical support) experienced by TidalSense customers and: (i) to support prompt resolution of issues through collaboration with relevant teams, escalating where appropriate, (ii) to support process and product development through proactively identifying and communicating common issues. Key Duties & Responsibilities Use customer contact channels (e.g. email, chat and phone) to interact with clients to receive, identify and … development: Research and identify solutions to software, hardware and connectivity issues Document technical knowledge in the form of notes and manuals Collaborate with operational and product teams to support process and product improvement from common issues Manage service desk configurations and maintain service desk software Skills & Competencies Essential: Excellent communication skills, internally and externally; calm, polite, positive and … professional in customer interactions Ability to explain complex technical solutions clearly and simply to end users Strong ability to understand (at a high level) cloud architectures, technical process flow charts, and where issues may occur in interactions between processes/services covering relational databases, APIs, modern web application frameworks, and connected hardware Comfortable interpreting error logs and diagnostic information More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
First Central Services
familiarity with the Workday Financials ecosystem and integration touchpoints. Experience working with actuarial datasets or outputs (e.g., policy data, claims data, assumptions). Ability to analyse data to drive processimprovement and ensure accuracy in models. Strong communication skills with the ability to engage stakeholders at all levels. Experience facilitating workshops and managing meetings across technical and non … organised, with a keen eye for detail and accuracy. Self-motivated with a flexible, can-do attitude. Comfortable working independently and as part of a team. Passion for continuous improvement and contributing to business success. Takes initiative and ownership of decisions and outcomes. Ready to Apply? We'd love to hear from you! This is a fantastic opportunity to More ❯
and requires the ability to build strong relationships with customers, often at a senior level. The role operates within a team that largely supports the Curtis Banks portfolio and process changes with a reporting line to the Head of Projects. Specific Role Responsibilities Manage the delivery of the project through the full project lifecycle, from initiation through to implementation. … Directorates/areas to agree scope, timelines and artefacts in order to ensure delivery of the project in line with overall agreed plan. Take accountability for the overall estimating process for a project, and work collaboratively with key stakeholders to estimate the work effort required to deliver the project scope within the agreed timescales and budgets. Maintain accurate project … the PM community. Motivate, mentor and encourage project team members to utilise themselves to their full potential and take accountability for their assigned work. Create a culture of continuous improvement on the project, support processimprovement initiatives, and identify new process improvements. Swiftly resolve any conflicts within the project team and/or related stakeholders both More ❯
ensuring timely completion, and adhering to established processes to achieve operational excellence and efficiency. To drive annual growth in Adobe revenue by identifying upsell opportunities, overseeing the entire renewals process and assisting internal teams in meeting or exceeding targets. KEY RESPONSIBILITIES: Manage Renewals Process : Oversee the end-to-end renewals process for Adobe products, ensuring timely and … account management teams, ensuring all Adobe-related tasks are handled efficiently. Customer Support : Assist customers with their Adobe-related enquiries and issues, ensuring a high level of customer satisfaction. Process Adherence : Ensure all processes are followed correctly to maintain operational excellence and efficiency. Reporting and Documentation : Maintain accurate records and documentation of all renewals, upsell activities, and customer interactions. … Continuous Improvement : Identify areas for processimprovement and implement changes to enhance efficiency and effectiveness. INDIVIDUAL RESPONSIBILITIES: Be the primary point of contact for incoming Adobe queries and requests from customers and internal departments, ensuring responses are provided within our standard 4-hour SLA. Generate, monitor, and follow up on all quotations, and manage customer notifications for More ❯
Development and Automation Leader Ipswich - Hybrid (3days on site) £55,000 - £65,000 REED Technology are looking for a Development and Automation Leader to spearhead our process optimisation initiatives and make the most of our business systems. This is a newly created leadership role where you'll manage a small team of Automation Developers and Technical Business Partners, helping … Apps, Power Automate, Power Pages) and iPaaS technologies such as Workato. Monitor and continuously improve automation solutions to maximise business impact. Provide insights and reporting on automation performance and process efficiencies. Champion the use of technology to streamline workflows and improve system adoption. Essential Experience & Skills Proven leadership experience managing technology or automation teams. Strong knowledge of Microsoft Power … cloud-based integration tools (e.g., Workato). Demonstrated success in delivering impactful business automation solutions. Excellent relationship-building, stakeholder engagement, and communication skills. A collaborative and proactive approach to processimprovement and technology adoption. Business Process Automation Solution Design Data Analysis & Reporting Software & System Integration Microsoft Power Platform SharePoint Jira Leadership and Team Development Strategic Thinking Change More ❯
processes rapidly, can work with little supervision and is capable of delivering outstanding work at all times. DUTIES: Analyze, document and prioritize business requirements in cooperation with key users, process owners and business leaders. Analyze, model and document current-state and future-state business processes. Develop functional test plans and user acceptance test plans and scenarios. Coordinate functional and … technical support and liaison to designated IT personnel to provide testing, support and feedback on enhancement requests and regular updates/releases; adhere to release schedules. Design and implement process improvements and system enhancements that conform to industry and application best-practices. Provide analytical support for critical corporate initiatives including business function support for system migrations and consolidations, significant … business area processimprovement projects and complex product installations. Demonstrate a high level of subject matter expertise in functional area to bridge business requirements and IT solutions; provide technical direction and ensure compliance with best practice solutions. Maximize the utilization of existing business applications and technologies to meet business requirements and to improve the leverage of IT assets. More ❯
Edinburgh, City of Edinburgh, United Kingdom Hybrid / WFH Options
Cathcart Technology
to hit the ground running with proven end to end change experience, confidently managing projects from initial requirements gathering through to delivery and adoption. Your focus will be on processimprovement, analysing and redesigning workflows to create greater efficiency and value. You'll gather and refine requirements, develop recommendations, and champion technology and process optimisation across the … input drives real change. Key Skills and Experience ** Proven experience as a Business Analyst leading end to end change initiatives, ideally in a professional services or regulated environment ** Strong process mapping, analysis, and continuous improvement skills ** Solid project management capabilities, confident managing multiple projects, timelines, and suppliers ** Exceptional communication and stakeholder management skills, with a proven ability to More ❯
candidate who can evaluate and improve business processes while also ensuring smooth day to day support for internal teams and external stakeholders. Business Analyst - What You'll be Doing: Process: To maintain a clean and organized workspace in adherence to the Clear Desk Policy to ensure confidentiality and compliance. To exercise due diligence and care in handling all transactions … to minimise risk and ensure accuracy. To follow established operational procedures, internal controls, and compliance requirements consistently. To identify opportunities for processimprovement and contribute to workflow efficiency. People: To ask for help and support where necessary. To maintain good team work and work relationship with colleagues and other departments. Customer To demonstrate a comprehensive understanding of the … Finance sector (customer service, online banking and/card industry experience is a plus) Familiarity with digital banking tools (e.g. Mobile apps, digital wallets) Strong understanding of core banking process (e.g. payment, compliance) Analytical mindset with problem solving skills Comfortable working with data analysis, proficient in Excel, knowledge of basic SQL or Power BI is an advantage Excellent communication More ❯
Market Drayton, Shropshire, West Midlands, United Kingdom
Muller Dairy
and produces chilled desserts under licence from Mondelez International. It also supplies the UK private label yogurt market from a dedicated, state of the art yogurt facility. QA Quality Improvement Specialist Location: Market Drayton, Telford, or Minsterley (Hybrid) Hours: Monday to Friday, 9am-5pm (flexible) Contract: 12-month Fixed Term Join our Quality Team and help shape the future … of excellence across our Yogurts & Desserts Business Unit. We're looking for an experienced and drivenQA Quality Improvement Specialistto support quality and processimprovement initiatives across our three manufacturing sites. This is a technically focused role requiring strong cross-functional collaboration with site teams and Group Functions. What You'll Be Doing: Act as the Quality lead … for implementation of EPD and NPD across all Yogurt and Dessert sites, ensuring strong stakeholder engagement and technical input. Champion continuous improvement initiatives and support cost-effective recipe changes and process improvements. Develop and maintain systems to monitor quality and food safety performance. Support root cause analysis and corrective action planning for quality issues. Mentor and coach team More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
RecruitmentRevolution.com
worldwide. The Opportunity: Accounts Receivable Specialist This role is all about keeping our cash flow healthy and our clients happy. You’ll own the end-to-end accounts receivable process from invoicing to collections, reconciliations, and reporting - playing a critical role in minimising bad debt and maintaining strong customer relationships. What You’ll Do: • Manage invoicing, cash collection, and … billing queries, disputes, and credit notes with professionalism • Maintain accurate customer records and AR reports • Collaborate closely with Sales, Support and Finance teams • Support month-end close and continuous improvement initiatives • Contribute to customer meetings and internal process development • Help shape finance best practices across our global operations What You Bring: • Experience in Accounts Receivable or similar finance … and confident working independently • Strong Excel skills and ideally familiarity with NetSuite • A collaborative, customer-focused mindset • Analytical thinking and problem-solving abilities • A drive for continuous learning and processimprovement Essential: • Experience in Accounts Receivable or similar role. • Excellent customer service skills, with a polite, tactful, and firm manner. • Confidence, professionalism, and perseverance. • Strong Microsoft Excel skills. More ❯
role requires a diligent and meticulous approach to work. Key Responsibilities: Automation Support: Assist in the design, installation, and maintenance of digital and factory automation systems, including equipment automation, process automation, and digital automation. Technical Implementation: Contribute to the development, configuration, and testing of automation workflows in collaboration with cross-functional teams. Support data integration by connecting manufacturing data … systems like MES or equivalent experience with factory automation for seamless data flow. Continuous Improvement: Identify and recommend opportunities for processimprovement, using lean methodologies to optimize manufacturing workflows and increase operational efficiency. Troubleshooting & Maintenance: Provide technical troubleshooting for automated systems, identifying root causes of issues and supporting the implementation of effective solutions. Documentation & Reporting: Maintain detailed … methodologies. Basic understanding of safety and quality standards in manufacturing environments. Join us and be part of a team that successfully implements world-class automation solutions and drives continuous improvement in our operations. Your contribution will help us achieve flawless efficiency and quality in our manufacturing processes More ❯
Ellesmere Port, Merseyside, England, United Kingdom Hybrid / WFH Options
Beam Recruit
to support demand for inventory, and production planning. Working closely with the purchasing, sales, and operations to ensure adequate supply of materials to meet the demand. Identify opportunities for processimprovement in demand planning and forecasting methodologies. Work with large data sets in excel. Builds and manages data sets/modelling records. Extract and manipulate operational data from More ❯