101 to 125 of 162 Service Delivery Manager Jobs in the UK excluding London

in your career and take ownership of a driven technology team? We’re looking for a Head of IT to join our clients team and to ensure seamless operations, service excellence, and security across their IT landscape. This is a hands-on leadership role where you’ll drive the strategic roadmap of the team to ensure efficiency across all … into a new business and own the direction that IT goes to ensure continuous improvement and resilience as the business grows. What You’ll Do: Own and optimise IT service delivery to ensure maximum uptime and performance Manage and enhance IT infrastructure (Azure, networking, cloud security) Lead the Service Desk team, ensuring top-tier support and SLAs More ❯

Service Delivery Manager Liverpool (hybrid) Up to £60k Our award-winning client is on the lookout for an experienced Service Delivery Manager to join their forward thinking business. This role is perfect for an experienced, ambitious and enthusiastic Service Delivery Manager who can help take the business forward. The role has … and mentoring all Support and Project/Pre-Sales staff, ensuring they are held accountable for delivering services to an exacting standard and following our defined processes Continuously improving service delivery systems to enhance efficiency and reduce costs, while maintaining or improving the client experience. Owning the Incident, Request, Change and Escalation processes, ensuring high levels of performance … accurate reporting Liaising with clients, managing expectations and handling escalated issues regarding all aspects of IT service delivery to ensure total client satisfaction Maintaining team motivation and engagement to support consistently low staff turnover. Experience in an MSP As part of the senior leadership team, this role will be reporting to and working closely with the Ops Director More ❯

Service Delivery Manager - Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced Service Delivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. Core responsibilities for this Service Delivery Manager role; As the Service Delivery Manager, youll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket triage, resolution, and escalations Drive service excellence through continuous improvement of standards, processes, and SLAs Maintain and grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience More ❯

Social network you want to login/join with: Information Technology Service Delivery Manager, Birkenhead Client: KnoWho Location: Birkenhead Job Category: Other EU work permit required: Yes Job Views: 3 Posted: 06.06.2025 Expiry Date: 21.07.2025 Job Description: Service Delivery Manager Location: Liverpool (hybrid) Salary: Up to £60k Our award-winning client is seeking an … experienced Service Delivery Manager to join their forward-thinking business. This role is ideal for an ambitious and enthusiastic individual who can help advance the company. The position carries significant responsibility and a broad remit. Key responsibilities include: Leading and mentoring Support and Project/Pre-Sales staff, ensuring accountability for service delivery standards and … adherence to processes Improving service delivery systems to increase efficiency and reduce costs, while maintaining or enhancing client satisfaction Managing Incident, Request, Change, and Escalation processes with high performance and accurate reporting Communicating with clients, managing expectations, and resolving escalated issues to ensure client satisfaction Maintaining team motivation and engagement to support low staff turnover Experience in an More ❯

Social network you want to login/join with: Information Technology Service Delivery Manager, Warrington, Cheshire Client: KnoWho Location: Warrington, Cheshire Job Category: Other EU work permit required: Yes Job Views: 4 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: Position: Service Delivery Manager Location: Liverpool (hybrid) Salary: Up to £60k Our award-winning client … is seeking an experienced Service Delivery Manager to join their forward-thinking business. This role is ideal for an ambitious and enthusiastic professional capable of advancing the company's objectives. It involves significant responsibility and a broad scope of duties. Key Responsibilities include: Leading and mentoring Support and Project/Pre-Sales staff, ensuring accountability for service quality and adherence to processes. Improving service delivery systems for efficiency and cost reduction while maintaining or enhancing client satisfaction. Managing Incident, Request, Change, and Escalation processes with high performance and accurate reporting. Liaising with clients to manage expectations and resolve escalated issues, ensuring total client satisfaction. Maintaining team motivation and low staff turnover. Contributing to business More ❯

We're on the lookout for a Service Delivery Manager to join our Service Delivery team! As a Service Delivery Manager, you'll be reporting to the Service Delivery Team Leader and supporting the development and use of service delivery management tools, standards, policies, and procedures that follow … ITIL best practices. You'll have the opportunity to collaborate with and support internationally renowned clients and technologies, with the aim of developing a reliable IT service and improving the organization's existing IT service infrastructure. Your goal will be to improve and develop the delivery of IT Support to clients in line with the ITIL Service Lifecycle. You will be: Driving ongoing service improvements through our Continual Service Improvement Program. Monitoring service performance and take proactive action to ensure success. Building strong customer relationships and understand their business needs. Collaborating with the Customer Engagement Team to reduce churn and grow accounts. Advocating for ITIL best practices within the organization. You will need More ❯

Service Delivery Manager - Leading Cyber & Network Security Consultancy 📍 Berkshire Hybrid | £50,000 + Benefits 🛡️ Leading Cyber & Network Security Consultancy We’re hiring a Service Delivery Manager to join a high-growth, specialist consultancy delivering world-class cyber and network security solutions to enterprise clients across the UK. This is a customer-facing role where … you’ll own the end-to-end service experience , ensuring SLAs are hit, service reviews are delivered, and customers receive exceptional value. You'll collaborate closely with internal technical teams and play a key part in Service Transition , Incident/Change/Problem Management , and ongoing service improvement . If you thrive in fast-paced environments … love building relationships, and are passionate about delivering top-tier service in a technically complex space—this could be your next move. ✅ Minimum 3 years SDM experience ✅ Knowledge of ITIL processes and cyber/networking concepts (SIEM, EDR, XDR) ✅ Strong communication & stakeholder management skills ✅ Full UK driving licence – some client site travel required 💡 Why join? Be part of a More ❯

Service Delivery Manager (Contract to Perm) 3-month contract - £400 per day. 1 day per week in Leatherhead The opportunity Seeking an experienced IT Service Delivery Manager working for one of the UKs most recognisable brands, ideally on a contract to perm basis. This role is customer facing and you’ll be responsible for … quality coordination and governance across the function. What you’ll focus on Leading the response and coordination of major incidents, problems ensuring services are restored quickly and safely Continual service improvement and XLAs, putting the customer at the heart of everything you do. Translate tech jargon to non-technical stakeholders, coordinating tech teams. Governing the problem management process and … Driving continuous improvement across tooling, reporting, and process maturity Providing guidance and training to colleagues on best practice What we’re looking for A strong background in ITIL-based service operations, with a focus on customer experience. Ideally Jira ITSM experience. Gravitas and the ability to influence senior stakeholders Confidence operating in a fast-paced environment with competing priorities More ❯

Service Delivery Manager - RAF Marham £32,000 per annum 35 hours per week Monday - Friday Managing Catering, Cleaning, Retail and Hotel Services. This role is ideal for anyone looking to develop and progress. We're currently recruiting a dedicated Service Delivery Manager to help ensure the smooth running of the operations in Defence on … a full-time basis, contracted to 35 hours per week. As a Service Delivery Manager, you will use your skills to maintain a high standard of quality work. In return, you will have the chance to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond … the plate. Our ideal Service Delivery Manager will: Knowledge of working in a management role within the soft FM service industry Leadership skills and knowledge Ability to display a real passion for food and customer service and be financially and commercially astute Good communication skills - both written and verbal Good computer skills Interpersonal, administrative, and More ❯

The Service Delivery Manager is a key member of the Digital Data & Technology (DDaT) team, adding value for our patients through improving and developing digital services across the Trust and wider health and care system. Ensure the service delivery team is an effective component of the Trust’s Digital Data & Technology (DDaT) target operating model … working alongside others to deliver continuous improvement. Take a leading role in key aspects of DDaT operations, supporting the organisation (and the ICS), enabling innovation, and supporting the delivery of local, regional, and national strategies. Utilise expert communication skills to work with external agencies including BOB/ICS/NHSE, aligning the Trust with ICS and National initiatives and … Trust’s overall vision. Provide leadership for direct reports and other team members across DDaT services. Ensure services are supported with consistent, professional, and value-adding expertise from the Service Delivery and Transitions Manager, Service Manager, and their teams. Foster a culture of ‘customer service’ within the service delivery team, responding effectively More ❯

and as such have strong relationships with some of the world’s leading manufacturers which include Mitel, Panasonic, Lexmark, Toshiba and many more. We are currently recruiting for a Service Delivery Manager to join and manage our Service, Billing and SOP Team within the Glasgow Head Office. Reporting to the Group Service Director, the Service Delivery Manager will assist in the smooth running of our busy Service, Billing and SOP Departments. Main duties will include, but are not limited to, the following: Identify additional areas for profitable delivery Ensure accurate and transparent reporting Ensure processes are in place and working effectively to deliver customer satisfaction Lead the engineering teams effectively … equipment Carry out checks to ensure that engineers are treating NCS products, equipment, and their personal safety in line with company policies Follow up all client escalations relating to service engineering issues and quality of delivery as required Ensure Engineers are fully trained and compliant by managing a training and competencies matrix Identify training needs across all divisions More ❯

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site … days a week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/… Requirements Delivery Leadership Manage services to make sure that we deliver what we've promised to our customers and our own organisation Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues Prepare More ❯

Service Delivery Manager Akkodis are currently working in partnership with a leading service provider to recruit an experienced Service Delivery Manager to be responsible for the delivery of services to a major UK client. Please note you will require current active SC clearance and be available to work on client site … days a week. The Role As the Service Delivery Manager you will contribute to an effective governance model to manage the teams and partners who deliver the service, ensuring that high quality and customer satisfaction are maintained, that issues are successfully addressed and that the services meet their contractual and financial performance targets. The Responsibilities/… Requirements Delivery Leadership Manage services to make sure that we deliver what we've promised to our customers and our own organisation Identify and manage service improvements where necessary to improve the quality, efficiency or effectiveness of our services, react to issues or better align our services to our customers' needs, working with our group services colleagues Prepare More ❯

TieTalent Belfast, Northern Ireland, United Kingdom Join or sign in to find your next job Join to apply for the Service Delivery Manager role at TieTalent About the role Put yourself at the centre of the digital revolution, working alongside highly talented professionals to deliver complex projects that matter. Our Service Delivery Managers are trusted … a Gold Award for our support of the Armed Forces Corporate Covenant. This role is based in Northern Ireland. Your future duties and responsibilities Successfully deliver one or more service contracts, ensuring SLAs are consistently met. Establish or maintain and improve existing service delivery plans, including budgeting and resourcing. Report accurately and timely on contract and financial … client, third-party). Lead and manage team members, including dedicated and shared resources. Manage client relationships and contribute to securing additional business. Plan, schedule, monitor, and report on service delivery and financial objectives. Required qualifications Experience in hosting and legacy systems is preferred. Client relationship management experience is essential, along with project management skills, influencing abilities, and More ❯

Role: Service Delivery Manager Location : Milton Keynes (Hybrid) About Us: We have been providing our clients with comprehensive IT Support and technology solutions, including cloud services, managed print, telephony, Office 365 applications, cyber security and data recovery, and more, since 2002. As part of Advania, we are backed by a leading technology services and solutions provider, and … the most awarded Microsoft partner in the UK. Position Overview: The Service Delivery Manager role within Mirus plays a key role in delivering the services we provide to a portfolio of multiple customers. This is a great opportunity to own the day-to-day operation of the service, mentoring multiple teams, and providing a strategic steer … working with customers to identify, implement and maintain continuous service improvements to their businesses! Responsibilities: Responsible for the delivery of service to a group of customers who have onsite based engineers; Being the primary escalation point for a group of onsite account customers, taking ownership and managing all service-related issues and ensuring communication plans are More ❯

Join to apply for the Senior Service Delivery Manager role at Node4 Join to apply for the Senior Service Delivery Manager role at Node4 Get AI-powered advice on this job and more exclusive features. Become a change maker and join Node4. Node4 have a committed, talented, and diverse workforce that is growing all … career or looking to progress as an industry professional, Node4 has a place for you. About the role - This is a fix term contract of 12 months The Senior Service Delivery Manager is responsible for developing and maintaining strong customer relationships to drive customer satisfaction overseeing a variety of ITIL related and customer relationship duties. You will … manage several technically complex customer accounts, working closely with the Account Manager and the wider Node4 organisation to deliver ‘Exceptional Service as a Standard’. This is a multi-department coordination role that focusses on delivering exceptional service for new and existing customers. You will act as the central point of contact for service delivery More ❯

Scottish Vaccination and Immunisation Programme, working with key stakeholders, including Scottish Government and local NHS boards. The Post: We are seeking to appoint a highly motivated and dynamic Senior Service Delivery Manager to drive the work of the Vaccination and Immunisation Division. The post-holder will work closely with clinical, scientific, and analytical staff as part of … the Vaccination and Immunisation Division to contribute to the safe and effective delivery of Scotland's vaccination programmes. You will also work with a range of policy makers, public health/health protection service providers and other stakeholders across Scotland and beyond. The Candidate: You will have strong communications and presentation skills, with the ability to use these … and mediate in an often challenging and politicised environment. You should be educated to degree level or equivalent, with significant levels of work experience in a related, and preferable service delivery, environment. Service and/or direct project management experience and experience of working within health services would be an advantage. An ability to take the initiative More ❯

Job Title: Service Delivery Manager (SDM) Location: Milton Keynes Reporting to: Head of Operations Job Purpose: Manage the client lifecycle experience, achieve operational metrics and create successful internal and external partnerships. To identify service delivery improvement initiatives which increase efficiency and enhance the client experience. Duties and Responsibilities: Customer Experience: Using data and insight, the … SDM will ensure that the overall customer experience for their customers is continually improving, particularly by managing the Service Improvement Plans (SIPs) for that customer. The SDM works to improve experience for specific customers who are allocated to them, rather than focusing on the overall regional service. Customer Satisfaction and Customer Churn are the key metrics that the SDM … cares about. Service Management: Work with the heads of departments to lead the delivery of all their customers’ services, ensuring alignment with agreed service levels and quality standards. Meet the customer monthly (or less if requested by the customer) to conduct review meetings which do not focus solely on past performance but instead provide insight and act More ❯

Role: Service Delivery Manager – Central Systems – FTC 18 months Location: Greenbridge At WHSmith, we create opportunities for people to reach their potential. Value our people, customer focus, accountability, and drive for results are integral to the business. What you will be doing: Drives 3rd party service delivery through ensuring SLA’s are met and issues … swiftly resolved Ensures 3rd party & internal service providers are proactive, effective and meet WHS needs Manages problems, prioritises incidents/requirements to resolution and escalates as needed Ensures major incident management process is implemented correctly and meets KPIs Undertakes root cause analysis where problems exist and works to rectify Identifies and manages continuous service improvement Works with key … user representatives and development project teams to agree effective systems support for the relevant business processes within the third party contract Participates in service review meetings with stakeholders and customers Reports supplier performance and implements targeted service improvement plans Works with 3rd parties to ensure prioritised fixes are delivered to SLA and quality needs Strategic focus Delivers IT More ❯

Contract, 6 months, Immediate start. £100 per hour. Inside IR35. Project Manager Programmer Manager, Service Delivery Manager, Big Data. Location: London We are recruiting for a PM to join on a contract basis. What You’ll Be Doing: Own and manage operational relationships with key clients Lead service delivery across complex, technical projects … Drive service reviews, reporting, and continuous improvement Track infrastructure performance and identify upsell opportunities Create and execute relationship roadmaps Be the voice of the customer internally and externally ✅ What We’re Looking For: 5+ years in a Service Delivery or similar client-facing role Experience in Data Warehousing, BI, or Cloud technologies Strong communication and stakeholder management … multiple priorities Bonus: Background in technical advisory roles (e.g., TAM, Solutions Architect) Working as part of Professional Services, you’ll be the trusted advisor to clients—owning relationships, leading service reviews, and ensuring seamless delivery across the implementation lifecycle. You’ll collaborate with senior stakeholders and cross-functional teams to help customers scale their data solutions and unlock More ❯

Social network you want to login/join with: Service Delivery Manager, Warrington, Cheshire Client: Accelero Location: Warrington, Cheshire Job Category: Other EU work permit required: Yes Job Views: 4 Posted: 16.06.2025 Expiry Date: 31.07.2025 Job Description: Service Delivery Manager | Up to £50k | Hybrid (Northwich) We're hiring an experienced Service Delivery Manager to lead internal IT operations and drive continuous improvement across systems and outsourced tech services. This role is key to ensuring internal infrastructure supports business efficiency, compliance, and growth. What you'll be doing: Oversee internal IT systems and service performance Manage outsourced vendors and contracts Lead SLAs, KPIs, and incident/change processes Ensure compliance … ISO 27001, SOC 2) Own budgeting, procurement, and innovation initiatives Collaborate with senior stakeholders and executive team What we're looking for: 3+ years in IT service delivery Strong vendor management & ITIL knowledge Experience in cloud environments & compliance frameworks Excellent communicator and problem solver #J-18808-Ljbffr More ❯

Job Title: Service Delivery Manager Location: Peterborough Salary: Up to £45,000 Hours: Monday to Friday, 08:30–17:30 Hybrid Working: 1 day from home per week after probation Employee Benefits Include: Private Medical Cover with Bupa Health Shield – Additional health and wellbeing support Reward Gateway – Access to discounts and wellness perks Enhanced Pension Scheme Life … Assurance Holiday Buy-Back Scheme 21 Days Holiday + Bank Holidays (increasing with service) Long Service Awards 24/7 Employee Assistance Programme (EAP) Free parking Flexible working (Hybrid) offered About the Role Interaction Recruitment is proud to be working with a prestigious Peterborough-based client to recruit for a newly created position: Service Delivery Manager – Operational Administration . This is a fantastic opportunity for a confident and organised leader to improve collaboration, process consistency, and service quality across all operational admin functions. Key Responsibilities Lead and support the Helpdesk Administrator team, ensuring timely and high-quality service Oversee the scheduling of engineer workloads and preventative maintenance Monitor performance and ensure SLA adherence More ❯

within the Public sector. As a trusted Managed Services Provider (MSP), they are the "go-to" partner for public sector clients. Due to ongoing growth, they are expanding their Service Management team and are looking to add a Lead Service Delivery Manager! If you are interested inthis opportunity, we encourage you to apply today! Responsibilities: Lead … accurate customer reporting. Build and maintain strong client relationships and ensuring SLAs are met Skills/Must have: Experience leading SDMs and managing complex client needs. Proven success in service delivery. Good broad technical knowledge Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management. Excellent client engagement skills, especially in IT services for More ❯

Reference 447620 Salary £38,000 - £45,000/annum Job Location - United Kingdom -- England -- East of England -- Cambridgeshire -- Peterborough Job Type Permanent Posted Thursday, May 22, 2025 Job Title: Service Delivery Manager Location: Peterborough Salary: Up to £45,000 Hours: Monday to Friday, 08:30–17:30 Hybrid Working: 1 day from home per week after probation … health and wellbeing support Reward Gateway – Access to discounts and wellness perks Enhanced Pension Scheme Life Assurance Holiday Buy-Back Scheme 21 Days Holiday + Bank Holidays (increasing with service) Long Service Awards 24/7 Employee Assistance Programme (EAP) Free parking Flexible working (Hybrid) offered About the Role Interaction Recruitment is proud to be working with a … prestigious Peterborough-based client to recruit for a newly created position: Service Delivery Manager – Operational Administration . This is a fantastic opportunity for a confident and organised leader to improve collaboration, process consistency, and service quality across all operational admin functions. Key Responsibilities Lead and support the Helpdesk Administrator team, ensuring timely and high-quality service More ❯

Join to apply for the Service Delivery Manager role at SPI Management 4 days ago Be among the first 25 applicants Join to apply for the Service Delivery Manager role at SPI Management Get AI-powered advice on this job and more exclusive features. Our client, a successful, innovative and growing business in Oxford … are recruiting 2 X Service Delivery Managers to join their Defence team. This role will be focused on managing relationships with your clients to maximise customer success and service delivery. We are looking for individuals with a proven track record in face-to-face client meetings and experience of delivering presentations to clients.The ideal candidate with have … month, with regular video calls with clients to ensure they are receiving first-class Customer Service. It is also important that you display experience in managing information within a service environment and have demonstrated the ability to present to clients. If you would like to know how we will store and process your data, please visit The Recruitment Groups More ❯