1 to 25 of 74 Service Desk Analyst Jobs in the UK excluding London

Service Desk Analyst Camberley, Surrey, United Kingdom (On-site) Service Desk Analyst Location: Camberley, GU15 3YL (Office based role) Working pattern: 4 days on/4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am) Job type: Full time, Permanent Ref … Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 26 days annual leave – Ongoing career development Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent) to join our growing Customer IT Service Centre from … our modern office in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book, and we are in a great place to expand our team to support our growth. Plenty of training and continuous career development/progression is on More ❯

Service Desk Analyst Camberley, Surrey, United Kingdom (On-site) Service Desk Analyst Location: Camberley, GU15 3YL (Office based role) Working pattern: 4 days on/4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am) Job type: Full time, Permanent Ref … Competitive starting salary – Uncapped overtime options – 20% salary uplift for shift work - At the desk training - 26 days annual leave – Ongoing career development Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent) to join our growing Customer IT Service Centre from … our modern office in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and an increasing order book, and we are in a great place to expand our team to support our growth. Plenty of training and continuous career development/progression is on More ❯

Service Desk Analyst Location: Camberley, GU15 3YL (Office based role) Working pattern: 4 days on/4 days off shift pattern (11hr rotating shifts, 7am-7pm/7pm-7am) Job type: Full time, Permanent Ref: 1405 Competitive starting salary - Uncapped overtime options - 20% salary uplift for shift … work - At the desk training - 26 days annual leave - Ongoing career development Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent) to join our growing Customer IT Service Centre from our modern office in Camberley. We have numerous prestigious managed service … continuous career development/progression is on offer! This is a 4 days on/4 days off shift pattern role , where the successful Service Desk Analyst will complete an 11h rotating shift - 7am-7pm, rotating to 7pm-7am for every shift. This will be office based More ❯

Provide telephone and desk side support to the business, diagnosing and resolving customer calls while tracking and recording the incidents and requests raised using the Marval call logging system. You will have experience of Windows, M365, Teams telephony, support desk and customer contact. You will also have strong … to muck-in and support your colleagues. Most of all, you will be a vital team member on the front line of our IT service delivery. Qualifications and Education 1 Educated to GCE A level or equivalent standard. Experience of IT, communications, telephony (Teams) and mobile devices, including mobile … device management (MS Endpoint), thin clients and laptops. Experience of support desk and customer contact. Ability to understand and take account of end user/customer needs, able to converse appropriately. Understanding of hardware and software in use in the authority to carry out IT and/or telephone More ❯

IT Service Desk Analyst Manchester £25,000 - £30,000 Basic + Progression + Global role + Market Leader + Exceptional career offerings + Hybrid role Outstanding opportunity for an information technology professional to progress within a global, market leading manufacturer as an IT Service Desk Analyst. Our client is huge about the development and continuous improvement of their service, products and people resulting in clear and quick succession planning. This is a pivotal role where you will be working alongside a lean team of enthusiastic experts in a newly formed and impressive team. … Our client is looking for an IT Service Desk Analyst who is eager to learn from the best and progress from taking on more responsibility. This is a global role where you will be communicating and working with an international team who are operating a 24/ More ❯

We are currently recruiting for a Service Desk Analyst to work for North Yorkshire Police at their headquarters in Northallerton. This is a 6 month temporary role. You would be working Monday to Friday, 37 hours a week, working 08.30-17.00 Mon/Thur and 08.30-16.30 … Friday. Please note: Experience working in a Service Desk Analyst post is required. This role is fully on site, therefore the right candidate should be local to Northallerton. PLEASE NOTE DUE TO POLICE VETTING CRITERIA YOU MUST HAVE RESIDED WITHIN THE UK CONTINUOUSLY FOR AT LEAST … YEARS AT THE TIME OF APPLICATION. UNFORTUNATELY ANYTHING LESS THAN THIS WILL NOT BE CONSIDERED. Scope: As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT More ❯

Job summary The Digital Services department has a culture of service improvement where an agile and responsive Digital Service function holds a mature dialogue as a partner with internal and external stakeholders. The department enables an organisation where staff have the right information tools to do their roles … as information citizens in a connected community.The Digital Services function supports all internal, clinical and corporate needs as well as a number of external service customers within Norfolk which is led by a Head of Digital Services with four teams (Customer Services, Infrastructure Services, SystmOne IT and Security & Change … . Customer Services comprises of a Service Desk team which provide first line technical support, acting as a single point of query into the organisation and a Desktop team which covers a geographical spread of 3,300 miles. The SystmOne IT team, the Infrastructure team and Security and More ❯

Role: Service Desk Analyst (Non-Voice) Salary: £23,810 + benefits Location: Wythenshawe M22 (fully office based for 1st 3 months then potential to go hybrid) Employment Type: Permanent Hours: 8am-4pm/10am-6pm/12pm-8pm (rotating weekly shifts), 1 in 4 weekends This is … an exciting opportunity for an experienced Service Desk Analyst to join my Wythenshawe based client on a permanent basis due to a period of growth for their business. The Service Desk Analyst plays a critical role in delivering high-quality support to their clients. … you have experience in managing ticketing systems? Troubleshooting technical issues? Do you thrive under pressure and demonstrate excellent problem-solving skills? Duties of the Service Desk Analyst: High-Quality Support : Deliver exceptional support to Service Users and internal stakeholders/suppliers, ensuring timely and effective resolution More ❯

Technical Support Engineer/IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting, Windows Server OS, SQL, IIS and Exchange Server is required for a leading IT management solutions provider based in … Week from Home) JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for a Technical Support Engineer/IT Service Desk Analyst who has solid experience with root cause analysis, data centre architecture, network and application management protocols, network administration and troubleshooting … Windows Server OS, SQL, IIS and Exchange Server. Working as a Technical Support Engineer/IT Service Desk Analyst you will join the team to manage support cases, troubleshoot issues, and host remote sessions. As the Technical Support Engineer/IT Service Desk Analyst More ❯

JOB DESCRIPTION Job Title: Service Desk Analyst Reporting to: Service Desk Manager Location: Ashford Overall Objective To work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community … incidents, requests and project work arising on supported computer applications and platforms. Main Responsibilities Decision Making Authority Troubleshoot and provide first level support on Service Desk calls spanning a wide range of applications, systems and hardware. Create detailed service desk calls in AskMe (ServiceNow) tool, monitor … for new equipment. Assist users with IT equipment location moves around the site. Project work: Application and new equipment rollouts, audits. Day-to-day Service Desk activities including: dealing with contractors, managing the Service Desk email inbox, phone calls, chats, walk-ins and AskMe unassigned queue. More ❯

have extensive knowledge and experience in the financial services sector and are passionate about delivering solutions that make a difference. Role Overview The IT Service Desk Analyst is a part of the daily operations of the IT service desk, ensuring timely and effective resolution of … end-user issues and requests. This role is crucial for maintaining high levels of customer satisfaction and operational efficiency within the organisation. Service Desk Operations Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk performance metrics, including response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support the Origo end user communities devices and systems including but not limited to More ❯

Job Title: Senior Service Desk Analyst Location: Derby Salary: £35,000 About the Role: Our client, a leader in IT services, is seeking a Senior Service Desk Analyst to join their Birmingham-based team. This critical role will provide 2nd and 3rd line support … within a busy service/helpdesk team, ensuring all IT, communications, and freight-related systems are supported efficiently. The ideal candidate will have strong technical expertise in troubleshooting, systems management, and a keen eye for detail, contributing to the smooth operation of the company's infrastructure. Key Responsibilities: Deliver … 2nd and 3rd line support within an ITIL-based service desk environment, ensuring all processes are followed and incidents are resolved effectively. Act as a single point of contact for users, handling a wide range of technical requests and system outages. Provide 1st Line Support by logging incidents More ❯

Service Desk Analyst 3-Month Contract £15.62 Per hour Umbrella Bournemouth Your New Company A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period. The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. General Responsibilities * Incident management * Daily System Checks … with all company policies and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of IT operational support frameworks. * Provide a service of excellence * Follow process documentation and instruction to ensure the resolution of incidents and Fulfilment of requests according to the requirements of the business More ❯

On behalf of FCDO we are looking for a Service Desk Analyst (Inside IR35) for a 6 month contract. On site working based in East Kilbride, Glasgow. The Foreign, Commonwealth & Development Office (FCDO) pursues our national interests and projects the UK as a force for good in … safeguard the UK's security, defend our values, reduce poverty, and tackle global challenges with our international partners. As part of an ITIL aligned Service Desk, you will be responsible for delivering high quality, customer focused 1st line support to users across the Rosa estate. Main responsibilities of … the role include the fulfilment of Service Requests, and the diagnosis, prioritisation and management of a wide variety of Incident types, escalating to 2nd and 3rd line engineering teams where required. The role is customer facing and requires analysts to have good problem-solving skills, with the ability to More ❯

Join Our Team as a Service Desk Analyst! Location: Warrington- fully office based while temping Contract Type: Temp To Perm Hourly Rate: £12.82 We're on the lookout for a dedicated and enthusiastic Service Desk Analyst to join our vibrant team in Warrington! If … you thrive in a client-facing IT environment and have a passion for providing outstanding customer service, we want to hear from you! What You'll Do: As a Service Desk Analyst, you'll be the first line of support for our valued customers. Your role … will include: Handling incoming queries and issues with professionalism and efficiency. Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver More ❯

IT Service Desk Analysts are wanted by an established FinTech software company, who are undertaking a large digital transformation into AI and Automation. The IT Service Desk Analyst is a front-line role, perfectly poised at the intersection of traditional service desk operations. … printing, local area networking. Intune application packaging and build deployments including OOBE. Azure AD (eg account provisioning/de-provisioning, permissions management). Service Desk ticketing systems, including workflow configurations and other modules (eg CMDB). Scripting knowledge wanted, ideally with PowerShell. This IT Service Desk Analyst opportunity will pay an annual salary up to £40,000, a 15% Annual Bonus, 9% Company Pension, Private Health and Dental Care and lots more! The role is hybrid based with 3 days a week in the office. If you are interested in applying for this opportunity More ❯

I am working with a leading FinTech company who are looking for an IT Service Desk Analyst to join the team in Edinburgh. The role is part of the daily operations of the IT service desk, ensuring timely and effective resolution of end-user issues … maintaining high levels of customer satisfaction and operational efficiency within the organization. Key Responsibilities include, Be involved in the daily operations of the IT service desk, ensuring timely and effective resolution of incidents and service requests. Work to the IT service desk performance metrics, including … response times, resolution rates, and customer satisfaction scores. Follow service desk processes and procedures using ITIL best practices and organisational standards. Support end-user devices and systems including but not limited to, laptops, mobiles, software licenses, office printers, office servers such as file and print servers, and Microsoft More ❯

As part of the 24/7 European IT Service Desk team you will be working across a broad range of technologies and liaising with multiple areas of the business to support our European environment. Customer service will be your passion with hunger for learning and personal … development. This role will be part of the newly created IT Infrastructure and Operations team, within the Pilgrims Shared Services Centre. As a Service Desk Analyst you will be supporting your colleagues in the delivery of exemplary customer service and management of incidents and service … Monday to Wednesday: 08:00am - 12:00pm Friday: 23:59pm - 08:00am Key Responsibilities • A technologist at heart with a passion for excellent customer service • Ensure all incidents and requests (telephone, email, self-service and walk-ups) are handled and progressed within Service Level Agreements • Actively manage More ❯

Service Desk Analyst – Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a … 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will … cover a shift pattern operating from 7.30am – 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. More ❯

IT Service DeskAnalyst , Glasgow, 35k Your new company An excitingopportunity for an experienced IT Service Desk Analyst to join a successful professional services organisation and help them shape their service deskoperations. This company hasbeen operating for more than 50years and works with many leading organisations … and beyond, They employ around 500 staff and have a modern HQ office in Glasgow city centre. Your new role Working closely withthe IT Service Desk Manager, you will ensure that effective support is providedacross IT operations and the service desk operates efficiently and gives a … high quality service and confidence to the business. You will haveexperience operating within an ITIL environment and be confident working under key servicemetrics such as time, success rates and customer satisfaction. You will be the main point ofcontact for any IT and service issues across the organisation. It More ❯

Service Desk Analyst/1st Line Support Analyst - to £30,000 (DOE) Huddersfield, West Yorkshire, ££Multi-million family run business where core values are a key factor within their staff have a great opportunity for an experienced Service Desk Analyst/1st Line … Support/Helpdesk Analyst with a minimum 12 months experience, superb customer service skills combined with excellent communication skills supporting both internal and external customers and infrastructure teams. As a Service Desk Analyst/1st Line Support/Helpdesk Analyst you will have technical … issues, fixing/repairing laptops, desktops and printers with the ability to diagnose and resolve a variety of software issues, good verbal communication, customer service and organisation skills. Superb verbal communication skills are essential for this role as are the relevant skills Working hours: Mon-Friday 9am - 5pm with More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a … 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will … cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a … 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will … cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an More ❯

Reed Technology is working with an amazing organisation located in Edinburgh , seeking an IT Service Desk Analyst to join their team on a permanent contract . Part of the IT Service Desk team, you'll be responsible for ensuring timely and effective resolution of end … requests, guaranteeing high level of satisfaction and operational efficiency within the organisation. Responsibilities: Act as a primary point of contact for IT issues and service requests, ensuring timely and effective resolution. Follow service desk processes using ITIL best practices and organisational standards. Support the organisation devices and … systems (laptops, mobiles, software licenses, printers, servers, etc.). Work closely with other IT teams to ensure seamless integration of service desk operations. Required Skills & Qualifications: Ideally 2+ years of experience working within 1st line or 2nd line IT Service Desk support, using ticketing systems and More ❯

Service Desk Analyst x2 - 6 month contract - Glasgow We are working with a busy government client looking to hire 2x Service Desk Analyst to join their team in Glasgow. Due to the urgency and nature of the role, candidates who hold active SC clearance … will be preferred. Successful candidates will be involved in the following: Troubleshoot technical issues using available resources Manage service requests and incidents in line with SLA Contribute and improve the Service Desk knowledge resources Identify and suggest improvements to enhance service quality and process efficiency Keep … customers updated on the progress of their incidents and service requests I am therefore keen to speak with candidates who have: Proven experience in a customer-facing IT support role Strong problem-solving abilities Excellent communication skills Excellent technical knowledge and skills in Windows Desktop and Operating Systems, O365 More ❯